The WORST WORST customer service I ever experience, called thousands time NO body answer the phone and even they do answer the phone called they are not helping you solve the problem. Don’t waste you time go with different company….
Cheap house phone.They have more than house phone.have been with them since they came here.any problem I ever had they don’t put me off phone is back on before I know it.Best Costumer service ever.we don’t just talk about the phone they talk about what ever I have on my mind.Thanks for your service..
Worst worst of the worst the customer service is sad they lie about service techs coming out,they have held a reimbursement since June 2020,and they put you on hold for long periods of time and still give you the run around. I almost blamed myself.
We are a business and depend on phone service to connect with our customers, order, etc. Been without service for several days and have been on hold again now for over an hour! Left voice and email messages and have had NO response. This is unacceptable customer service!
This is a great company. Switched from a larger phone provider due to customer service issues. They are so fact at response time and I dont have to wait on hold for an hour like with previous company.
Do not under any circumstances sign up for this service. They charge you a $200 early termination free. This is not explained clearly at the time of initiating service and they prey on seniors who aren’t savvy in this regard.
I worked with Samantha over the live chat. She was very helpful and patient with my requests. I am looking forward to utilizing the app to aid in our companies ability to work remotely.
If I could leave no stars I would, because my family and I has been trying to get their service and when we made contact with them they told us 7-10 days. We’ll it has been a month and still no service. They have poor customer relations.
Do not recommend this company at all. There is not even a phone number to call them on the online bill so that let’s you know all you need to know. Their answer is email us?? realllyyy… no.. was with Birch for years with no issue, now …
Tish Williams was absolutely amazing. When I couldn’t get answers out of anyone, she did a wonderful job helping and assisting me. She went above and beyond for me and I am truly grateful!
If there were zero stars I would give them a zero rating. This is one of the most incompetent companies out there. If you have a problem they do not have enough people to answer and they rarely fix the problem. The customer service is very poor.
3/16/2020
Hello- I (we) are long-time customers who have been very well served by Lingo for our small business/residential telephone needs. Cheryl Collins, Senior Inside Sales, has been proactive and available. Thank you, Shaun and Helene Lemnah.
Gary Johnson has been exceptional; always friendly, professional, knowledgeable, helpful, and accurate. He is a pleasure to phone each month. Too, in large part Gary Johnson is the reason we’ve remained with Lingo as residential customers!
I had birch for years. Then lingo . They are worse than attattachi have called 4 times and cannot get it straight to your people that the automated system used the wrong account. They took off the return check fee after I had to explain to …
Sheryl at Lingo was able to quickly help us with our HOA needs. She provided us with a variety of options and was able to respond quickly with any questions we had. I appreciate her attention to detail and responsiveness.
Paula Robinson is the most dedicated and helpful employee for customer service needs. Paula goes beyond the call of duty to work with customers for any need, no matter how large or small, and, will not stop till the customer is completely satisfied, this has been my experience working with Paula on every occasion I have had a need.
After calling them repeatedly in the last 2 months about a bill, i was on hold for 30 minutes and no one ever answered my call. When i reached out again i got disrespected as a customer …
We use Lingo Communications for our business and are very pleased with our service and the quality of our phone . I have to say we did switch to AT&T and that was a HUGE mistake!! It didn’t take us long to make the switch back. Thank you Lingo for being all you say you would be!!
For the last two bills I have been charged double, when trying to call them to figure out what went wrong I was on hold for hours without receiving a call back. They would say the wait time is 30 minutes and then no one would ever answer …
Hope explained why my account was cancelled and helped me set up a new account with Lingo. She explained the fees and helped in connecting two cellphone to the new account. …
We requested to have an 800# forwarded to a different on Feb 7, 2020. Hasn’t happened yet. Calls placed to our 800# now hear ’this number has been disconnected’. We are a propane company and required to have our phones answered 24/7. I hope …
Wonderful firm wonderful Services. I received incredible customer service from their Rep. Hope Brittian. She followed up and solved all my issues. I highly recommend her and Lingo Communications in general!
I messaged Lingo’s customer service from their FB page during a power/phone outage due to storms in our area. I couldn’t have asked for better service. They have gone above and beyond to help me and restored my service and have continued …
Calls to fix their mistakes takes 45 to 80 minutes on hold. Then you get to talk to someone in a foreign country who cannot fix nor understand the conversation. They changed their software and kicked out auto pay which hag been set up the …
My friend has been trying to get a reimbursement for the month of June 2020 that was paid early on May 20 2020 and was not due to June 1st, she cancel her service with this company on June 2 2020. Here we are almost in August and still no …
ATTENTION: Chuck Griffin (CEO)
We have been customers since Birch launched the service – with NO problems. Recently our bill was past-due (first time) The wait time was well over 45 minutes …
Most horrible customer service and they simply don’t care how many consumers are upset . We were with Priimus telecommunications for 15 yrs no issues but since Birch and now Lingo took over its became a nightmare.My international service …
I had a great time working with Tish Williams! She was very dedicated to making sure she provided the best customer experience. She made this whole process the easiest to deal with, and truly cares for her customers!!
Phone service for my business has been out for 19 days. I keep being told i will have service back by the end of the day and yet, no service.. I have been a customer of Birch/Lingo for over 10 years and have always received good …
I had email problems and called for help. I was lucky enough to get Amanda Kunkel. Amanda was friendly, knowledgeable and courteous. She went above and beyond to see that my problem was taken care of. She returned by calls and followed up with me until the issue was resolved. Excellent customer service. Three cheers to Amanda.
CAN’T CANCEL SERVICE!!! My mom and I spoke to a representative on March 30th to cancel the service. (She’s a senior and maddeningly rcvs dozens of calls a day from scammers, so we want it shut off) I was advised that it would take 2 to 3 …
It’s been an absolute pleasure having the opportunity to work with Sheryl Collins at Lingo! She’s very responsive and offers competitive pricing for our clients HOA pools. I’m looking forward to sending more business their way!
Sheryl C was so helpful with my business line. She always kept me in the loop. Through Set Up, Design and Installation everything was a smooth process. Now my customers can call in and chose a specific option from our menu. Customer for life!
Lingo has been a real asset to my business. Sheryl Collins sold me on switching over many years ago and she has continued to support my business with 2 in store lines and 2 outside temporary lines every year for our seasonal fireworks business. Personal help so much better than ATT
Special thanks to Tish W. for her great costumer service. She is diligently helping me fix my communication issues. Hopefully the phone issue will be resolved quickly. Tish has been a delight to work with, and she always answers my emails if I have any questions.
The best thing about Lingo is that you can actually talk to the same person in customer service/sales every time you need them. Unfortunately, AT&T screws things up and seems to delay repair since the lines belong to AT&T.
I will say that, in general, Lingo is much better than any other company by far.
Very poor customer service! Our business phone line has been down and the technician was scheduled to come out yesterday and never showed. I called tech support and they scheduled for another technician to come out two days later. Our phone …
Cancelled land line service three months ago. Lingo failed to properly enter cancellation, which generated a future billing with late charges. Didn’t get final bill in the mail, as promised. After three months, continue to receive …
Sheryl Collins at Lingo Communications has given me the best service possible from a phone service. Quite a delight after dealing with other providers. She has walked me through the installation of many the many accounts we have with …
Lingo is the worst phone company ever. Trying to help an friend they are without phone service since Friday May 7th. I have called several times and was on hold for 54 minutes and I was the only one in the queue. Am on hold now for 33 …
Lingo customer service representative Amanda was so pleasant and nice to my aunt. She went over and above what other customer service departments do to help their customers. If you are tired of receiving bad customer service from your current company then I highly recommend that you switch to Lingo.
you get switched over without you knowledge from other phone companies , very dishonest , horrible company, please please stay away or your company will lose a lot of money due to disconnection.
Completely disgusted with this company and their business practices. Was forced to be their customer after they merged with Birch Communications. Cancelled account in September and my business landline was ported to another company at the …
I seldom take the time to post an online review. But, given the outstanding customer service we received from Lingo’s Sheryl Collins I just had to. We sold our home this summer and had to port over four business lines to our new home. Our …
Customer take warning. You cannot speak to anyone regarding your contract, account, etc. It’s been over a month and I still have yet to speak with a person to give me details to our contract and account. Between attempting to call the …
I never take the time to post an online review. But the outstanding customer service I received from Lingo’s Tish Williams I just had to. I switched my elderly grandmother from a larger phone provider due to customer service issues and not …
As property manager for several large commercial properties, I have been extremely pleased with the service provided by Lingo Communications. After years of dealing with some of the more high profile phone service providers which charge …
Unfortunately, I am unable to give Lingo zero stars. I have been a customer for over twenty years, before Lingo took over Birch. There has always been little flaws with the service, but the outages over the last few months have been …
Absolutely the worst phone company. Stay away. Canceled my service without notice. I’m a small business with same # for 45 years. Still struggling with many attempts to reclaim my # with another company.
I reported an issue, May 27th, where they suspended the account and never unsuspended it. 4 days later they send a tech out. Now there is no service on the line at all. I called 5 days later and no one can tell me what the problem is. I am …
The absolute worst company there is. They’re even worse than AT&T. No communication before shutting phones off. We’re a small family owned business and I’ve not had service since last Thurs. They say 72 hours before it’s turned back on but …
We’ve had many issues with Lingo Services within our law firm for the past 3 months and have had minimal assistance with their reps. Today we spoke to one rep, Elizabeth Hall, who managed to fix several issues in a matter of minutes. She …
Great service. Fast tech fixes. Recommend AAAAA+++++++
Great service from Mitch Ingle.
Terrible service.
Thanks David!!
Excellent customer service from Sheryl in sales department!
Needed a monitor line ASAP, Karen helped me get this installed in short timeframe. Thank you Karen!
Customer service was great. Thank you Ms. Lataijha and Ms. Anna!
The WORST WORST customer service I ever experience, called thousands time NO body answer the phone and even they do answer the phone called they are not helping you solve the problem. Don’t waste you time go with different company….
This company has bad customer service if you have problems with your phone line good luck getting ahold of someone
Cheap house phone.They have more than house phone.have been with them since they came here.any problem I ever had they don’t put me off phone is back on before I know it.Best Costumer service ever.we don’t just talk about the phone they talk about what ever I have on my mind.Thanks for your service..
Worst worst of the worst the customer service is sad they lie about service techs coming out,they have held a reimbursement since June 2020,and they put you on hold for long periods of time and still give you the run around. I almost blamed myself.
Lingo prey on consumers especially the elderly, having the people to enter into a contract for a landline phone. Zero Stars disgusting.
Tish Williams provided amazing customer service! Very knowledgeable and friendly, very rare find these days. Highly recommend!
David’s customer service and follow-ups are pronominal! Recommend contacting him for ALL of your communication needs
KUDOS to Mary Hamm, who has always given me superb service in the 3 years I have been dealing with Lingo. KUDOS, again.
Sheryl C is a great communicator and Lingo has done a great job for our HOA requirements. …
We are a business and depend on phone service to connect with our customers, order, etc. Been without service for several days and have been on hold again now for over an hour! Left voice and email messages and have had NO response. This is unacceptable customer service!
Tish Williams did a great job of assisting me with any and all issues i had. She was truly a pleasure speaking with.
Great Customer Service from Tish in the sales department. Even though it was not a sale, she went above and beyond to help with my repair issue.
This is a great company. Switched from a larger phone provider due to customer service issues. They are so fact at response time and I dont have to wait on hold for an hour like with previous company.
Do not under any circumstances sign up for this service. They charge you a $200 early termination free. This is not explained clearly at the time of initiating service and they prey on seniors who aren’t savvy in this regard.
Tish Williams was honestly the only person able to help me. She was so sweet and took all of my concerns seriously. I really appreciate her work .
I have been a customer of Startec in Canada which they acquired. I pay them an average about $700 per year.
Now we have an new extra fee. …
I worked with Samantha over the live chat. She was very helpful and patient with my requests. I am looking forward to utilizing the app to aid in our companies ability to work remotely.
If I could leave no stars I would, because my family and I has been trying to get their service and when we made contact with them they told us 7-10 days. We’ll it has been a month and still no service. They have poor customer relations.
Do not recommend this company at all. There is not even a phone number to call them on the online bill so that let’s you know all you need to know. Their answer is email us?? realllyyy… no.. was with Birch for years with no issue, now …
Tish Williams was absolutely amazing. When I couldn’t get answers out of anyone, she did a wonderful job helping and assisting me. She went above and beyond for me and I am truly grateful!
If there were zero stars I would give them a zero rating. This is one of the most incompetent companies out there. If you have a problem they do not have enough people to answer and they rarely fix the problem. The customer service is very poor.
3/16/2020
Hello- I (we) are long-time customers who have been very well served by Lingo for our small business/residential telephone needs. Cheryl Collins, Senior Inside Sales, has been proactive and available. Thank you, Shaun and Helene Lemnah.
Gary Johnson has been exceptional; always friendly, professional, knowledgeable, helpful, and accurate. He is a pleasure to phone each month. Too, in large part Gary Johnson is the reason we’ve remained with Lingo as residential customers!
I had birch for years. Then lingo . They are worse than attattachi have called 4 times and cannot get it straight to your people that the automated system used the wrong account. They took off the return check fee after I had to explain to …
Sheryl at Lingo was able to quickly help us with our HOA needs. She provided us with a variety of options and was able to respond quickly with any questions we had. I appreciate her attention to detail and responsiveness.
Paula Robinson is the most dedicated and helpful employee for customer service needs. Paula goes beyond the call of duty to work with customers for any need, no matter how large or small, and, will not stop till the customer is completely satisfied, this has been my experience working with Paula on every occasion I have had a need.
After calling them repeatedly in the last 2 months about a bill, i was on hold for 30 minutes and no one ever answered my call. When i reached out again i got disrespected as a customer …
We use Lingo Communications for our business and are very pleased with our service and the quality of our phone . I have to say we did switch to AT&T and that was a HUGE mistake!! It didn’t take us long to make the switch back. Thank you Lingo for being all you say you would be!!
For the last two bills I have been charged double, when trying to call them to figure out what went wrong I was on hold for hours without receiving a call back. They would say the wait time is 30 minutes and then no one would ever answer …
Hope explained why my account was cancelled and helped me set up a new account with Lingo. She explained the fees and helped in connecting two cellphone to the new account. …
We requested to have an 800# forwarded to a different on Feb 7, 2020. Hasn’t happened yet. Calls placed to our 800# now hear ’this number has been disconnected’. We are a propane company and required to have our phones answered 24/7. I hope …
Wonderful firm wonderful Services. I received incredible customer service from their Rep. Hope Brittian. She followed up and solved all my issues. I highly recommend her and Lingo Communications in general!
I messaged Lingo’s customer service from their FB page during a power/phone outage due to storms in our area. I couldn’t have asked for better service. They have gone above and beyond to help me and restored my service and have continued …
Calls to fix their mistakes takes 45 to 80 minutes on hold. Then you get to talk to someone in a foreign country who cannot fix nor understand the conversation. They changed their software and kicked out auto pay which hag been set up the …
My friend has been trying to get a reimbursement for the month of June 2020 that was paid early on May 20 2020 and was not due to June 1st, she cancel her service with this company on June 2 2020. Here we are almost in August and still no …
ATTENTION BUSINESS OWNERS!!!!
(READ THIS BEFORE USING THIS COMPANY) …
ATTENTION: Chuck Griffin (CEO)
We have been customers since Birch launched the service – with NO problems. Recently our bill was past-due (first time) The wait time was well over 45 minutes …
Most horrible customer service and they simply don’t care how many consumers are upset . We were with Priimus telecommunications for 15 yrs no issues but since Birch and now Lingo took over its became a nightmare.My international service …
I had a great time working with Tish Williams! She was very dedicated to making sure she provided the best customer experience. She made this whole process the easiest to deal with, and truly cares for her customers!!
I had issues with my remote call forwarding today.
When I called to resolve the issue, I was first impressed an actual person answered the phone!! …
Phone service for my business has been out for 19 days. I keep being told i will have service back by the end of the day and yet, no service.. I have been a customer of Birch/Lingo for over 10 years and have always received good …
I had email problems and called for help. I was lucky enough to get Amanda Kunkel. Amanda was friendly, knowledgeable and courteous. She went above and beyond to see that my problem was taken care of. She returned by calls and followed up with me until the issue was resolved. Excellent customer service. Three cheers to Amanda.
CAN’T CANCEL SERVICE!!! My mom and I spoke to a representative on March 30th to cancel the service. (She’s a senior and maddeningly rcvs dozens of calls a day from scammers, so we want it shut off) I was advised that it would take 2 to 3 …
I call long distance to international locations. you dial one country and get connected to someone in another country. …
It’s been an absolute pleasure having the opportunity to work with Sheryl Collins at Lingo! She’s very responsive and offers competitive pricing for our clients HOA pools. I’m looking forward to sending more business their way!
Sheryl C was so helpful with my business line. She always kept me in the loop. Through Set Up, Design and Installation everything was a smooth process. Now my customers can call in and chose a specific option from our menu. Customer for life!
Lingo has been a real asset to my business. Sheryl Collins sold me on switching over many years ago and she has continued to support my business with 2 in store lines and 2 outside temporary lines every year for our seasonal fireworks business. Personal help so much better than ATT
Special thanks to Tish W. for her great costumer service. She is diligently helping me fix my communication issues. Hopefully the phone issue will be resolved quickly. Tish has been a delight to work with, and she always answers my emails if I have any questions.
The best thing about Lingo is that you can actually talk to the same person in customer service/sales every time you need them. Unfortunately, AT&T screws things up and seems to delay repair since the lines belong to AT&T.
I will say that, in general, Lingo is much better than any other company by far.
Very poor customer service! Our business phone line has been down and the technician was scheduled to come out yesterday and never showed. I called tech support and they scheduled for another technician to come out two days later. Our phone …
Cancelled land line service three months ago. Lingo failed to properly enter cancellation, which generated a future billing with late charges. Didn’t get final bill in the mail, as promised. After three months, continue to receive …
Sheryl Collins at Lingo Communications has given me the best service possible from a phone service. Quite a delight after dealing with other providers. She has walked me through the installation of many the many accounts we have with …
Lingo is the worst phone company ever. Trying to help an friend they are without phone service since Friday May 7th. I have called several times and was on hold for 54 minutes and I was the only one in the queue. Am on hold now for 33 …
Lingo customer service representative Amanda was so pleasant and nice to my aunt. She went over and above what other customer service departments do to help their customers. If you are tired of receiving bad customer service from your current company then I highly recommend that you switch to Lingo.
The worst company ever.
My business’s phone line was down. Called…put on hold and then Lingo …
you get switched over without you knowledge from other phone companies , very dishonest , horrible company, please please stay away or your company will lose a lot of money due to disconnection.
Completely disgusted with this company and their business practices. Was forced to be their customer after they merged with Birch Communications. Cancelled account in September and my business landline was ported to another company at the …
I seldom take the time to post an online review. But, given the outstanding customer service we received from Lingo’s Sheryl Collins I just had to. We sold our home this summer and had to port over four business lines to our new home. Our …
Customer take warning. You cannot speak to anyone regarding your contract, account, etc. It’s been over a month and I still have yet to speak with a person to give me details to our contract and account. Between attempting to call the …
I never take the time to post an online review. But the outstanding customer service I received from Lingo’s Tish Williams I just had to. I switched my elderly grandmother from a larger phone provider due to customer service issues and not …
As property manager for several large commercial properties, I have been extremely pleased with the service provided by Lingo Communications. After years of dealing with some of the more high profile phone service providers which charge …
I had Lingo and the prior companies for probably 20 years. No problems so did need service and bill was paid using ACH direct payment. …
Unfortunately, I am unable to give Lingo zero stars. I have been a customer for over twenty years, before Lingo took over Birch. There has always been little flaws with the service, but the outages over the last few months have been …
Absolutely the worst phone company. Stay away. Canceled my service without notice. I’m a small business with same # for 45 years. Still struggling with many attempts to reclaim my # with another company.
Read the contract carefully! Early termination fees are unethical and horrible. I will never deal with this company again!
I reported an issue, May 27th, where they suspended the account and never unsuspended it. 4 days later they send a tech out. Now there is no service on the line at all. I called 5 days later and no one can tell me what the problem is. I am …
The absolute worst company there is. They’re even worse than AT&T. No communication before shutting phones off. We’re a small family owned business and I’ve not had service since last Thurs. They say 72 hours before it’s turned back on but …
We’ve had many issues with Lingo Services within our law firm for the past 3 months and have had minimal assistance with their reps. Today we spoke to one rep, Elizabeth Hall, who managed to fix several issues in a matter of minutes. She …