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I was told that I was approved, next the loan officer I was working with went MIA. The new person was hard to reach. After submitted thousands of docs, I was told that the co borrower must live in the same house. This should have been indicated from the very beginning!!!!!
Jeff was absolutely amazing. The way explained things to me and eased my mind on thing was great. I felt he cared about me and not just trying to close.
Dustin Munu was too much of a sales person. I called to get general information about certain services and now I keep getting loan applications in the mail with all my personal information on it. Not acceptable.
The representative I spoke to in regards to the cash out loan was very knowledgeable; he provided the information I needed that fit my financial needs at this time.
I was informed of the process step by step. The appointment with the appraiser and notary were made available to me at my time frame. This was a fairly quick and easy process.
Agent did not listen to what I was looking for. Tried to set me up with totally different package. Didn’t even come close. Ridiculous waste of my time. Didn’t even deserve a star but you have to pick one just to be able to post…
Bryan and Kila were very helpful in answering my questions and explaining things clearly. Honestly Bryan Ehlers’ is the reason I chose Loan Depot over all the other lenders I was vetting.
Chelsie had been really helpful with everything
She has been respectful since I told her my wife passed away and has helped me and my son Ethan with getting ready to sign papers
My experience overall was good, but for a communication misunderstanding, with Mr. Tamimi. However, we were able to resolve the situation. He is a good representative of the LoanDepot team!
Very quick to respond. Right to cancel should include 4 days since it was process till 3rd and had to be mailed to customer. Very helpful and friendly.
Sandra has been the most excellent person to deal with answer question more than helpful always communicating and keeping me updated on the processing of the loan There are so many other words to say how wonderful she. …
My experience with Javier Lopez was a very pleasant one he worked very hard to to have a successful loan process very personable treated me with respect and addressed my needs he is an asset to Loan Depot
Great service from Arthur Cuellar – This is the second time I work with Mr. Cuellar. Very responsive, always willing to help, Professional and on top of his paperwork with his client. Review all paperwork with client and answers all questions. It is a pleasure to work with Mr. Cuellar.
Erik was very professional and a good guy to talk to but like all salesman he was persistent when I’m ready I will call him back and let him sell me the loan
Keeping in contact, awesome customer service and they made it felt like they were someone you would know. Also, everyone involved on the loan made it happen quick and smoothly.
Amazing experience every step of the way. Tara Kendall was our initial meeting agent and she was fantastic to work with!!! I would highly recommend her expertise and guidance from start to finish.
I have had several questions and Erick has taken his time to answer them, in a way I understand them. He’s really nice and professional at the same time. He’s willing to go that extra mile to see if LoanDepot can help. I highly recommend!!
When I started to explore possible refinance for the cash to fund a moving project, Loan Depot was the second vendor to contact me. I thought it might be faster and easier to use your company. I turned out that you would be more trouble …
Made everything as simple as possible. Getting the VA COE through your portal instead requiring me to contact VA and file the request through paper saved so much time and stress.
Andrew was incredibly pushy and wouldn’t answer questions …. I think he would try to intentionally confuse me. Even if I didn’t get a better rate, I wouldn’t have continued working with Andrew.
All went well, took a little more time than i expected but they made sure everything was correct as it went. Communication is awesome thru email, text and a portal for uploading. Fees a little more but refi again is fee free.
Joel Landrus did great in communicating with us and making us feel comfortable throughout the whole process. He is quick to respond and very personable.
Laura Clay was very professional throughout the application process and was very clear on the entire process and I would definitely recommend her to anyone I know looking to refinance their home or or apply for a mortgage.
Carlos was great at walking me through the whole process and getting everything done while we were right there on the phone. I really appreciated his assistance.
This would be my second refinance with loan repo both of my mortgage loan officers went above and beyond my expectations took the time to decipher different scenarios for me and present them to me in an easy way to understand so that I was …
My experience to this point has been very satisfying. Dave shows himself to be very knowledgeable with a caring attitude. It has been a pleasure dealing with him.
5 years ago there is a foreclosure on my credit but my score was fine but they still wouldn’t give me the loan… There should be some forgiveness in place for people like me.
I had a very bad experience with loan rep. Jesse Arnot. I tried to cancel and he refused to listen. I had to call another person at Loan depot named CLOAH. She was the only bright spot in my experience with loan depot. She was super. Please thank her. Haunani Pieper
Experience was as expected from this type of loan service. I wasn’t aware that a charge would be assessed me for checking my credit. I told the original person that my credit rating was around 780 to 825, depending on what service that …
Loan Depot is amazing. Too notch and I have many years experience in real estate, title, and finance. Ask for Adam George if you want the best of the best. Simple as that.
Started good with Kevin – but when Dave Pollok called me it was terrible. Dave was rude, condescending and talked bad about Kevin. He sent emails with 2 different job titles and I lost my trust with your company. …
The loan officer’s worked very hard to get me approved for the home loan. They were very patient and kept me updated with the process. I was told by another loan officer with another company that the home I was trying to purchase would not …
I am still in the waiting period but I am very impressed with the service and information provided me thus far and the questions answered when I was a bit hesitant and/or reluctant to put the funds down on an endeavor of which I little …
From the point I inquired about loans through a Facebook ad , I was duluged with calls but one number stood out and constantly called, Naithen so when I was ready to talk he was ready to help. I believe that your front line people are the ones that make Loan Depot sucessful
The agents made the process easy for me. They are professional and knowledgeable. It has been a pleasure working with them. I would definitely recommend LoanDepot.
David is very professional, knowledgeable and patient. He is easy to talk to and I enjoyed working with him in applying for the loan. I would recommend him to anybody.
I’m bombarded with phone calls from every blood sucking associate out there!!!
I applied for a heloc and got 37 phone calls the first day 28 the second and the phone hasn’t stopped ringing yet!!! This would be great if they were offering a …
The Loan officer was very disrespectful and lied to me, I will never consider Loan Depot for a loan or recommend you to anyone for that matters, I can not stand a liar and a Theft and he did both just to profit at my expense
I been looking to refinance for sometime now and every single bank I was working with left a bad taste in my mouth even my current mortgage holder until I reach out to to loan debt I was very lucky to be place in the wonderful hand of …
The agent was rude and condescending. He did not want to listen to me and thought since he is such an expert I should just take his word on everything. He also hung up on me which is very unprofessional. He could not entertain the fact that I am well educated and have knowledge about mortgages. Will never deal with such a company.
My experience with Brandon has been great. Very easy to communicate with. The loan process went great and I would recommend LoanDepot to all. My wife and I are in a good financial place now.
Jake seemed to be very nice but a little too pushy, if the customer says no, then that’s where it needs to stop, not keep going on. I do not want to change anything about my current mortgage, so we’ll leave it at that. Other than that loan depot has been great to work with overall. Thanks
The loan officer we worked with was unfortunately not trustworthy. We had a very clear understanding that we could not afford a $495 appraisal fee, so she said so problem, can you do $100? We agreed to that initially but after thinking …
Lori Senator is very good at what she does and is very easy to talk to. I will continue to contact her for any needs that I have as far as my property is concerned. And will let anyone know to contact her for any home refinancing!
Marcus Montrose and Travis Breaux are absolutely terrible at their jobs. Marcus was extremely condescending during out initia conversation and Travis called me to apologize on his behalf. The conversations after that with Travis were also …
Very unpleasant communication to rectify certain things wasn’t their.
Certain issue made me feel uneasy, as if I was a lying and placed me in a situation where I had not idea what was the representative was trying to accomplish until I had to ask in that awkward moment.
Secured my loan from loan depot on my 1st home. Spent months working with the same lender. Built a relationship with them. Said I’d refer them to friends. Once my loan was finalized, loan depot sold it to a company to handle the servicing …
He was just awesome! explained everything and got us a loan and paying off some bills and get the house remodel you guys are great… you got us a loan when no one else would even my bank wouldn’t help me I been at for 30 yrs
The ease of the application process and knowing all along how the process is going to work and the material you need from us to provide the information needed. You have been upfront with us all along and that speaks volumes, Thanks, Joe Adams
We were highly impressed with Conrad Myers and Hanh N. Nguyen. They were both honest, efficient, knowledgeable and pleasant with us in every aspect. We had a terrible experience with another lender, so we were extremely skeptical in the …
I went through Clear Path lending for my mortgage the past 6 years. They kept talking about their loyalty program, but when it came down to it, they did not offer me anything near what Loan Depot offered. I am pleased now to be part of the Loan Depot family.
Mike (lending officer) has been very helpful and informative. He has answered all my questions to satisfaction. He has been very nice, helpful and quick to respond to any and all my text and calls.
Blake Cook was friendly and very knowledgeable. I enjoyed having someone like Blake Cook as if he were in my home and would like to be kept up to date.
Mohammed is the most outstanding agent I have EVER had the pleasure to work with. He is dedicated to his job, clients and getting things done in a timely manner. I am proud to say that he was/is our agent rep. and will recomend him in the …
Brandon is wonderful to work with. He is very attentive, understanding and thorough. This is the second time working with him and I just can’t see working with anyone else.
Do not give me a loan estimate, take my $500 for an appraisal, when there is VERY LITTLE chance of you being able to honor the loan estimate. The ONLY way your company could have honored that loan estimate was if my home appraised for $40k …
Using LoanDepot has been a very easy process. This is usually not the case with other lenders, so I am very grateful for Dillon and his team. I’m hopeful the closing process will go as smooth.
Spoke with Erik S. and found him to be very professional but yet friendly ready to assist. He also listened to my worries and needs. He was quick, assertive, and but kind. Also, spoke with Esther C., she assured me that she will be my …
Kimberly was very professional yet sensitive to my personal situation. She made several calls back to me as well as emails to make sure I was kept informed about my application. I enjoyed talking with her and grateful for her help in finding the best option for me.
They ask a lot of questions and need a lot of documents, but I’m guessing that’s how this process works. I would have liked a quicker response time. I’m still waiting.
Brittney was very knowledgeable, quick, and kind. She answered all of my questions and gave me no brainer options with a thought to my future. She did a great job!
Took over 2 months to refinance my hose. Loan depot couldn’t get my work history straight….. they had to many open promises they could full fill. Also, to many lenders working on my refinance screwed it up so many times. Had my rate lock change and they just are the worse on getting thing for a refinance. Won’t use them again
Other than the Appraisal it was a smooth process. Everyone was wonderful. Theo makes you feel like you have known him for a long time. That makes you feel safe.
Andrew Wood, Eric Brooks and Alex Gaddis have been absolutely great! They have all individually taken on the responsibility of providing excellent customer service with great feedback and excellent solutions. Andrew heat worked quickly and …
You have a awesome staff member with Mrs. Katherine Search. She was patient, knowledgeable, informative, personable, and always available. I will and have already referred my friends and family members that are in the market to Mrs. Katherine Search.
i was sold after i talked to the first young gentleman i talked to the first day. he was so kind, helpful, great personality and so very respectful which i at 80 years old really appreciated. he actually sold me on loanDepot! What a great rep. he is for your company!
There is nothing they could possibly do to make this experience better. they have exceed the top of the chart in every category. Customer service, timely communication, efficiency and courtesy. I highly recommend my Loan Depot team, Dennis Giakos and Diane Mincks. they are the best.
You matched me, a veteran, with a deep knowledge veteran in Justin. All the other team members were also outstanding – a great team. I ended up with loan that solved several problems: I needed an affordable loan that matched a continuous …
Teri Miller has given me and my wife beautiful customer service. I am working on my third Refi with Teri, and she has done nothing but impress us with her hard work and determination to give us the best loan she can deliver. If the world had more Teri Millers it would be a better place.
Abraham was amazing to come in contact with! Great to talk with. I honestly didn’t think it would happen so fast. Always have been pleased with LoanDepot.
Another loan company beat Loan Depot numbers: Lower interest rate, more money at closing, lower monthly payments. No talk of lowering anything until they were confronted with lower numbers. My thought is : why didn’t open with their lowest numbers.
Cameron is amazing! He’s literally taken his personal time to do whatever was needed to help with my loan. If everything goes as planned it will be because he has gone above and beyond to help.
Very friendly and informative, but obviously a salesman first and help last. Tried desperately to get me to accept to double my house payment. Even I saw though the deception of trying to convince me that paying off my car that I only …
Larry Reyes was most helpful and efficient. He prepared documents that detailed my options for paying off my debt and doing some home remodeling. I will call on him again.
Chad Ackerman was patient and professional in his approach to helping me with a cash out refinance. The difficulty I am faced with. I uploaded photos of the home from 2007 to the present. I literally ran out of energy and to some extent …
Worked through the pre process. Had my credit pulled. Was told I’d get a call. Never heard anything further. Tried to contact multiple times to follow up to no avail.
I received a call from one of your representatives a few days ago, stating that he wanted to “review my loan with me”. At no time did he state his intention was to take a new loan application if he could. He kept saying he was “reviewing my …
Your company has let me know every step of the way. During the loan application, Very professional. Helpful, And have helped me save my daughter and I home. Made our life happier. Thank you
Gina did a fantastic job helping us with our home loan. She always was available and was very polite. She was professional and helped answer all of our questions.
My experience with Loan Depot, Aaron Armstrong has been and continues to be exceptional. Aaron has been with me since the beginning. His patience, his knowledge, his communication is on point. Definitely ‘my to go person’ for the next purchase.
Where do I start… multiple bankers calling Me trying to steal my loan from other loan depot bankers..Yes, I am serious. The outrageous straight out lying of their bankers is beyond belief. Multiple bankers telling me they are executives …
Christopher was the best loan officer I have ever talked with. He was not in a hurry and explained what he was doing. He took his time in gathering information and did it in a way that was not intrusive. Very professional.
Rachel Hillsman was Awesome to work with on the purchase of my New home! She worked hard to get me the best loan option and interest rate! Highly recommend her at Loan Depot
The entire loan process was quick and easy. I loved having all the documents sent to my email so I could review them on my own time prior to closing. Everyone that participated in the loan process was extremely helpful and knowledgeable. …
Lone depot was smooth sailing for us. Our loan officer and underwriter were on top of it and always responded quickly to any questions. The home buying process was a good experience for us.
Megan was amazing to talk to. Honestly, the only reason I would have gone with Loan Depot was because of her. We also spoke with her manager (Sean, maybe?), who was also amazing however, there weren’t options that were desirable for us.
Brittney was great at listening and responding to our inquiry. She answered all our questions and showed us the difference and benefits of using Loan Depot. We felt respected!
There communication is terrible. No one knows what there doing. Loan officer was not knowledgeable. The loan took 3 months to close. They had me pay for an appraisal that they couldn’t use. The processor would argue with me. At one point of time no one was working on my loan because some people quit. I would not recommend.
Katherine was always there when I needed her. If I called she called back immediately. The entire reason I chose Loan Depot for my needs was because of Katherine’s ability to stay on the phone with me and discuss everything WHILE my baby …
Will babb was great he explained the loan process and time professionally and was very helpful. The problem was that after the process started I was left in the dark I have no idea why I haven’t heard from my loan team in almost two weeks.i …
I completed the initial application process for a cash out refi, while also obtaining a quote from another lender. Your loan officer tried to pressure me into finalizing with you the same day, stating rates would probably go up. I obtained …
Services I received from Mr Tino Fauatea Was excellent he was able to explain and answer all questions I had and then some,very knowledgeable about everything and also the friendliest I’ve ever talked with Thank you loan Depot and Mr Fauatea!!
Excellent communication and assistance throughout the process. It was fast, too! My refinance was done within a week. I’m very happy with the outcome and the opportunities I will have for my financial future as a result.
*Lara Cooke is my hero.
*The product options (pay bimonthly, no penalty for early payoff) are great.
*I appreciated being able to check the secure online portal to see the status of my loan procedure, and the instruction pamphlet that explained each step.
I contacted loanDepot to inquire about a refi. I spoke to a young lady by the name of Stephanie Finch. She was very helpful and very informative about the process, which made my decision an easy task. The process was very quick and …
I have been very pleased with the walk through from E-signing to where we are at this point. Kimberly has been a wonderful and answered all my questions. I am sure she and her team will be happy to reply to my questions either by phone or email. I sincerely would thank her personally.
Overall, we are pretty happy now. We had a loan officer change in the beginning. Our initial assigned person never responded. The person that started with us, have decided to leave the company. The third person was a charm.
I refinanced with loanDepot. They were very efficient and knowledgeable! I was also working with another loan company at the time, but they kept having delays and mistakes, so I dropped them. LoanDeot worked with me to get what I needed. The closing was convenient, a notary came to my home!
Simon is interested in understanding the story behind the mortgage, the drivers and goals for the people involved, so that he can best work on a mortgage product that meets those specific needs. Simon is also easy to access via phone, text, email at any hour. Working with Simon has been easy and comfortable for our family.
Javier provided me with information and very knowledgeable. He took the time to explain things to me so I have an understanding and make an informed decision. He was consistent and followed-up with me to win my business. He was professional, friendly and efficient.
The process, this far, has been done with ease. I like the portal and that the contact information of all key people involved with my loan are listed. The to-do list is easy to manage, and I can message staff quickly and efficiently. …
I am not interested in refinancing my house but as a courtesy listened to the young lady that reached out to me. After seeing the numbers and how much my mortgage would increase I kindly made it known that I was not interested. A few days …
I am currently a customer never been late attempted to get a little more cash out to complete remodel spent an hour on the phone with representative. Never answered my messages never approved or denied just left me hanging
I couldn’t be more satisfied with the treatment I have received from loanDepot in general, and Kayla Smith in particular. From the beginning, Kayla was patient, very knowledgeable regarding the transfer of real estate (having had a license …
Christopher has been very helpful by explaining the options I had to consider after we discussed my financial situation. He has answered all my questions in a friendly and professional manner. He explained the whole process and guided me …
Too pushy and unexperienced the assigned rep that you settle for me, Carlos Salgado. One day ask for 10 tasks and the next day was asking for 10 things more. Contact you 20 times a day, like you don’t work.
I had one person from loan depot tell me that they couldn’t beat another rate I was offered from competitor. Then I had 2 more people from loan depot call, I explained the situation and I never heard back from either. Then Jonathan …
This was the easiest and most smooth process than I ever expected. I’ve been in the mortgage industry for over 40 years and know the turnaround time from application to closing. Loan Depot far exceeded my expectations. I was able to know …
Communication was good, I love that nobody waited until the last minute which has been my experience with others in the past. When a question came up, I always got a helpful answer.
he is a gentleman, easy to understand all conversation, it was clear, help full to give attainable options, and cooperated to answer all questions I had. He offered any help If I need it!
Loan Depot is very competitive and creative in getting a loan approved and processed. Other lenders that we approached that made promises to meet or beat anyone’s rates fell short.
Still unable to close on loan. Was told that the closing cost were worked into the total cost of the loan only to find out it isnt. Also was told closing cost on loan agents end was under 7,000 just to find out its of 14k in total. Just super disappointed.
Christopher Camacho Pineda was an awesome loan agent. Very easy to communicate with, quickly responses, and stayed late to support me in getting the house I wanted.
What an outstanding interaction from start to finish. Everyone needs help in life, and in this moment, Danielle Carlisle, was my Angel in disguise. Every expectation was met or exceeded by Danielle and the staff.
Mr Chu, is courteous, king and respectful. He was extremely professional and made the loan process smooth and painless. He was very attentive and walked me through the entire process quickly and easily.
I called to make a complaint because I received a welcome packet for refinancing in the mail today and I never authorized anyone to run my credit. I called and spoke to Mr. Greensboro several weeks ago to find out about rates for both …
Everyone has been extremely friendly and helpful. For the client, this can be a stressful time so it is very much appreciated in being able to receive great service.
It was a difficult decision; not easy at all! I chose not to close the deal. I was highly impressed with Raylene and Mazy for their professional service and for promptly resolving all my questions and inquiries.
Although I have chosen to go in a different direction, I cannot explain how much I hated exploring my options. With the exception of Naithen Dewsnap. He was simply a ‘straight shooter’. I didn’t get any of the BS from him that I was with …
I inquired about rates on a HELOC loan and made my intentions very clear from the start. Instead, LD tried to sell me on a refinance with a rate that was 4% more than my current rate. I let them know that I was not interested in a refi and …
When I found out that Lisa had gone to a new mortgage company, and we were thinking of refinancing, I reached out to Lisa because we appreciate her honesty, her promptness and we trust her. She had done a refinance for us before at her prior employer.
Very Professional Team. Excellent customer service oriented company. Unlike their competitors they are problem solvers! They are using the best technologies available. Keep up the Good work!
You did very well at convincing me to take a loan out that cost twice as much as it should have.
There should be a review by an independent NGO that analyses the quality of the …
I received a quote for one rate then star the whole process with total different rate. I call to cancel the loan process and refund my appraisal and not one call me back. I already call customer care, two loan officer and not answered yet.
Such a waste of people’s time with a super poor excuse on why they couldn’t go through with my refi. I never went through such a long process with a company or business without upfront assurance of anything transactional. This was poor, …
I was told I was approved, given payments and terms and even had a “soft pull” on my
Credit. Only after doing the “hard pull” on my credit (which showed the exact info as the the soft pull) I was told you could not help me. Why do both pulls?!?
My team let me know when I needed to send them more information. Every step of the way was easy, with no stress involved. In the end, I accomplished what I needed. You helped me get there.
Robert Calhoun was completely professional, responsive, and easy to work with. I would definitely recommend Robert and loanDepot again. He worked hard to get me the best deal possible, and was very responsive to all my questions.
The actual information changed and I was made aware of all the changes. The interactive within the internet and emails was fast n informative. The closing and receiving documents and payments was exactly what Jeff Diaz said down to the actual day. I was impressed with this LoanDepot.
Was working with you and one other company. Both your agent and theirs were hard working to get the best loan. Your loan proposal was just a little bit better.
I honestly cannot think of anything. The group effectively communicated. They texted, called and or emailed as needed. They went above and beyond. They closed the loan amazingly fast all between two holidays, Thanksgiving and Christmas.
They fraudulently took money out my account after saying several times that I declined their services. I did not want an appraisal or to continue during business with them. I felt they were scamming me or rushing me into something before I …
Bryan Cifuentes was very professional and helpful throughout my home search and process. Loandepot made it easy to keep track of all my tasks and always available for follow up on my status. There online profile was also very user friendly when uploading important info.
Frankie was excellent. He worked hard to get my house refinanced. However, he did not know how to tackle GA underwriting for a new homeowner’s policy. I figured all of that out-a few hrs on the phone. He also finished his section of the …
Most things have been great with exception of handling my escrow account. My loan has been transfered several times and loan number changed each time. That has caused problems getting insurance and taxes paid.
Everyone at LoanDepot we worked with at each stage of the process was very helpful, knowledgeable, and responsive. The portal proess could be made more simple and easy to maneuver, but overall everything was a very professional, well run, …
I was contacted about refinancing my mortgage that I already have through LoanDepot – I was not approved after a credit report was pulled and the given reason was because my existing loan is too new. That should have been obvious. Need to work on your machine learning filters!!
We had a good experience with LoanDepot in the past, so tried to contact our previous point person to see about refinancing. We were advised she was no longer working in Mortgage, so we called the main number and Hugh Ollivierre answered. …
Im not getting any information on what l called about and I, myself, had to pursue. I don’t know why I cant get a direct answer. I wanted to do a home equity loan and she came back with a refinance offer which would double my mortgage rate. How is that serving your customers needs????
Chris was very professional he went above and beyond and bent over backwards helping us to get this loan. He spent allot of time with us explaining everything and how he was going to help us pay allot of debt off and how he was going to accomplish this.
Joanna was nice, courteous, and professional. She answered my questions and addressed my concerns. In the end, it was the closing costs for me that paused the deal. They were over 11.5% of the loan.
I was convinced to move forward with you guys then in the middle of the process I was texted by Blake stating “I don’t think the loan will go through”. Makes me wonder if he knew all along. I never finished the application but I did have you guys give me an inquiry on my credit report. I feel a bit used.
The most important thing about this experience was the clear communication and education I received in working with Hugh. We built rapport right away and he was able to give me advice and understanding that I wasn’t able to get from others with whom I considered refinancing through.
I was on the phone with Hugh for over 2 hours. He was a kind person and tried to help. It seemed as if things were not going to work out when we ended the call. He said he needed to talk to a coworker. He never called back and someone …
I am typically a little apprehensive about complicated financial situations like applying for loans but I actually really enjoyed working with loan officer Kyle Brown. He has a good energy about him and helped explain everything in a way …
After switching to loandepot in the last month of the contract date to close my home, they provided a commitment to close the deal within the time frame and got the job done. Nick said he can make it happen and he did, he was honest and did an awesome job
Joel Landrus has been so amazing and encouraging and informative. I had originally tried in October but due to some other issues we weren’t able to complete the loan process. Joel reached out every month to ensure that loan depot could help …
We are still in the first phase of getting a loan but so far I have had a great experience. Tino has been great to work with. He is very friendly and available to answer all my questions.
Lara Cooke is not probably but probably the best loan officer I have ever had the pleasure of working with. She went out of her way from start to finish to make sure I had the information I needed to get my loan approved. Loan Depot is lucky to have her on their team.
Adam McClain made sure we were good and never had an attitude. Always appeared to be in good spirits. After getting denied by Rocket Mortgage and another lender Adam called and assured us it would work, which is did. Thanks for believing in us!
I wasn’t expecting the loan offer you gave me. It was so much better than I though my credit would get me. It’s amazing what you have done for me and my family! …
Danielle was very responsive and professional. She helped us out at every step along the way. She was a great person to have on your team. I highly recommend her! Nice job, Danielle!
Andrew, Melissa and Marria made our refinance extremely easy. They kept us informed every step of the way, we always knew what was needed. and if we called or emailed them, they got back to us quickly. …
Danny was very up front and honest with me from the beginning. I learned a lot from him. I decided not to do any loan at all at this time because I crunched the numbers that he gave me and realized that it wasn’t a financially sound decision at this point in time. He really saved me and I appreciate that.
Was given a glimmer of hope since a mortgage paperwork was sent and after talking to Martin that it looked like I had gotten loan off. Then comes back and gives me negative replies after I had made it clear if 2 other companies had turn me …
This is a REAL REVIEW. Dave Polloc and Sarah were awesome!!! I stared this journey by comparing (4) different lenders. Dave was the very 1st to call. He had a lot of knowledge. He asked me many questions and then said what he could do …
Josh was very helpful and courteous. He was polite and respectful. Especially since I have a tendency to talk too much. I am very pleased with his service.
Dave personally was very helpful, kind and full of experience in his job. The fact that Loan Depot (we bank with capital one) is not providing HELOC loans to Louisiana residents is unreal. We will be going to local bank in the future due to this. But again, Dave was awesome!
All paper work was handled with diligence. The Notary was very kind, professional and courteous. The agent worked with me, kept me informed every step of the way. Thank you for all you do.
Sammy worked hard to accommodate me. He made sure to explain everything and was patient while I navigated my new phone. He was very warm and friendly which I find most professional.
This company and the rep we worked with Named Sammy Captain is a joke and borderline fraudsters. I completely understand all the negative reviews on the internet now surrounding this company as a whole and it is well deserved. The reps lie …
Excellent loan officer. Was able to look at all alternatives to find me the best option. Was available on Saturday morning to work this out and review my documentation for preliminary approval, and to request a discount on the points.
In the beginning I thought it was great, I was in contact several times a day with my loan officer. Then when he dropped a bombshell on me, I have tried and tried to contact him with NO luck. I want the appraisal canceled and in need of that conformation. No one has called me and told me anything.
The two agents I mostly dealt with were Ryan Vecchiarelli and Jeff Diaz. Ryan was awesome!! We were in constant communication, he was knowledgeable about every single question I asked him and he made this experience outstanding!! I have …
I was greeted friendly and polite by Rozz from the beginning. He answered all my questions and because I was nervous about a few things going on over the phone I’m doing the mortgage . He ezz my mind and explain to me that he would be …
My first contact with loan depot regarding this refinance effort was someone calling my wife’s phone, she put me on and the person I spoke to was argumentative with me regarding terminology used when discussing HELOCs and actually hung up …
From the first call with Morgan things went well. He was very informative, able to answer my questions and concerns all while making me feel comfortable with moving forward. My experience thus far has been great.
It was an absolute pleasure working with Kimberly. She was professional, patient, and so knowledgeable that it made this process so easy. I was truly blessed to have Kimberly by my side helping me when I needed help the most. Thank you Kimberly for working so hard with me on this refinance!
The Loandepot website and app was easy to use and convenient. I was able to complete the whole loan process online and phone. Only in-person contact was for closing notary signing in home. Loan status communications from company reps was very good.
Andrew Crogan could not have been more professional and knowledgeable. He work with our situation and took care of our loan as if it was for family. Took his time answered all questions and returned calls and text, emails within minutes. It was a very pleasurable experience.
Our Loan Consultant Keely Crimando was a God-send for first time home buyers like us. She was accessible, answered any question we had, and had an approachable demeanor that made us feel like she was truly invested in getting us the best …
Blake talked a good game at first but, then he changed to using a used car salesman tactic. I despise used car salesman tactics. I have walked out of a dealership more times than I can count. Based on my excellent credit rating and low risk …
Leigh has been great. I was shopping around for a while but he was the one that really understood my situation and it was not just about the numbers for him. He took his time and even took actions so that things would be easier for me in this process.
Ryan was very helpful and professional. He went out of his way to help me and to explain the refinancing to me. Unfortunately at this time it was not something i was interested in. I will because of Ryan definitely consider loan depot in the future if i decide to refinance.
Bryan was very knowledgeable and swift to get things done over the phone. I had a lot of questions and he answered them all without hesitation. He was also very polite and well mannered
Ernie Jackson has been very professional and considerate. The process has been very easy and I am very grateful for the help to help me secure a place for my family. My son is battling cancer and this has made the stress of finding a mortgage stress free, thank you.
The people at LoanDepot were professional, but still friendly and patient while explaining the process, or answering any questions we had. We received a response almost immediately in most cases. We weren’t pressured or rushed, but couldn’t believe how fast everything went through. It was an overall easy and pleasant experience!
When I was contacted I had advised the rep that I had already heard from several lenders who were unable to help me. You guys insisted you could help, and I was already aware of the things I needed to resolved before moving forward. I …
From Start to finish the people I worked with (Christopher and Amanda) were wonderful. They are very dedicated to making things run as smooth as possible and their communication skills are out of this world. They are an asset to your company for sure.
Lara was very friendly but professional too. She advised us of our options and once we decided she helped us get started on the process. She continues to advise and keep us updated as we progress thru our loan. She has been a tremendous help every step of the way. I would definitely recommend her to my friends.
Mr. Howard was very knowledgeable. He reviewed my needs in great detail, giving me many options to consider. I appreciated his time and attention and would highly recommend him to friends considering a loan.
At the start, I was impressed with Christina and thought my experience was pretty positive. She seemed very knowledgeable and friendly while collecting all of my information and I paid for the appraisal. I got a couple of “form” emails but …
Dustin at Loan Depot has been amazing. He has been very responsive to any inquires. Also he is very knowledgeable on the products and difference scenarios. We are extremely lucky to had found him for our refinance loan. We are looking forward to working with him in the future.
As a seasoned veteran with Loan Depot, I must say that working with Katrina was a pleasant surprise. She is very good with what she is doing and has that type of personality that just seem to take the edge off of everything and make …
Our experience with Loan Depot was so easy! Everyone involved in our loan was timely, professional, and extremely personable. We couldn’t believe that a re-fi could be this quick and easy – it was done before we knew it! We are extremely please with the process with Loan Depot and would do it again in a heartbeat.
I had such a good experience with you in my last home I sold a year and half ago, I wanted to come back. Katherine Seach is the best. She is so knowledgeable and can answer any question I have, which it truly a breath of fresh air in the business world. It’s the type of Professionalism that brought me back to you.
Brandon is an ultimate professional and outstanding to work with!! He was not pushy and very honest about the process. He helped me make up my mind by not only explaining the process but also what’s to come in the future! He is a true asset to your Company and I will refer anyone to him for Financial assistance.
Patricia Collins took over the file at the time when the builder told us they were ready for us to close. She was extremely professional, and patient working with my situation since I have multiple streams of incomes. They worked with me …
From beginning to end Kevin and his team have been great. They have answered all of my question and are always very quick to respond to anything. They finalized my refinance in a much shorter time than estimated! A+ I will recommend them to everyone I know!
I have to admit after filling out the application online and never receiving a call back from original loan officer that was on the website I finally called and got someone to help me. Jonathan made the process very easy and painless. He was very knowledgeable and knows what he’s doing. Great work from him.
Andrew Crogan was very helpful as he worked very hard to get me a refinanced loan. Unfortunately we couldn’t get approved because of a bankruptcy. Of which I didn’t think the decision was fair. But Andrew took a lot of time to help me …
I was looking for a cash out refinance. In the end I had to back out, but Ryan V., your associate was very helpful and professional. I know he was probably very disappointed after the work he put in, but he did not show it on the phone …
Abraham was awesome! He was extremely communicative and walked us through the entire process and explained everything for me and my wife to understand. I really appreciate his service because it made us feel very comfortable for such a great commitment we were about to endure.
The loan was done quickly only 3 weeks until the money was in my account! The process was smooth and all were helpful! Chris Carroll was the best! Michele Sam’s was awesome and kept me in the loop the whole time!
James Chu has been very professional and the information required has been directly asked for upfront. (not piece-mealed like I have had in the past). The process has been quick (to get the appraiser out to the property), and efficient. It has been going quicker than I was expecting.
Every step of my experience with Loan Depot’s representatives has been an unforgettable experience for me. All three of them either called me, left messages, and e-mailed me with all the information I needed to know, which let me know that …
Rich Kim has been an amazing loan officer. He has gone above and beyond to help with the process of refinancing. He was able to answer all of my questions and always responds promptly. I am very satisfied and I would definitely recommend Rich Kim.
Loan Depot made my process so easy because they told me everything i need upfront. Jessica Celia is awesome! She helped me every step of the way. She was extremely diligent and helped me close on my loan in about a month. I highly recommend working with her if its your first time buying a home because she is so patient.
Let me add from day one my experience with your loan representative Chris Estrada was excellent. He was very attentive and I truly believe did everything within the range of your programs that he could to meet my need. As a matter of fact …
This was the easiest mortgage refi I have ever done. From my first contact to closing, it took only two weeks, and I never had to leave my house. Every contact person from my first call to the closing agent was very personable and answered …
Worst experience a person could ask for. From day 1 kept asking questions trying to make sure they had all documents and information needed. Was told constantly relax we have lots of time. I explained I worked a lot and couldn’t be last …
Kristi was fantastic. There wasn’t a single hitch in the entire process. Communication was clear, which is super important in such a high-stakes transaction. Even after the fact, she checked in to see how everything was going, whether I had …
Reaching out for answers to my questions. Managed my expectations very well by keeping me informed on what was happening and what to expect next. Closed each call or email w just let us know if you have any questions or concerns n …
I have been working with Luis Delgado and he has made the process very easy! Luis is very knowledgeable and he has gone above and beyond helping me. I was having trouble uploading documents to the portal and he was able to step in and help …
Max did a great job of showing me the savings I could acquire if I took a chance on a refinance. He and Jeniffer both communicated with me on a regular basis. I never wondered what was going on. They were both really organized. The title …
Quite simply LoanDepot did not screw around processing my loan application. Your team moved quickly and efficiently every step of the process. I had no issues submitting documents through the secure portal. I never had a problem getting …
Communication! Mortgage transactions have many moving part and worked on by many different professionals during the loan process. I really appreciate how Loan Depot’s employees communicated with each other to make this transaction run …
It’s been a really pleasant experience.The way Abraham been helping me is unbelievable. To be honest this has been the best experience in my life. Abraham really care for the best of his customers. I’m great full that I came across to him during my refinancing process. All of your team are the best of the best. Thanks
Mr. Rosales was very cordial and professional. We discussed my options and the one most favorable for me was re-financing with cash out so I could utilize the equity in my home for home projects on my to-do list. I love my home and want to …
I really liked that Dustin took responsibility for ensuring my information got to the right place. That is, I didn’t have to submit the same information multiple times so it could be used for different purposes. He also made it simple by …
I am a military retired veteran and I have spoken with a few lenders and by far, this is the most pleasant experience I have encountered. Alan has a least been honest with me up front and I look forward to working with him in a few months …
Mr. Luis Lara was very knowledgeable and personable. When I am ready to move forward I will be contacting Luis Lara.
Blake was great from start to finish. He’s communication skills and overall knowledge of the product is unmatched.
Crystal was very efficient and streamlined this process. She is very good with communication.
Jeff was very helpful and covered all my options and what they meant. I felt he was very honest and had my best interest in mind.
I was told that I was approved, next the loan officer I was working with went MIA. The new person was hard to reach. After submitted thousands of docs, I was told that the co borrower must live in the same house. This should have been indicated from the very beginning!!!!!
Was very impressed with Dillon who handled my loan with professional care. Assuring me that each step taken has been explained to my liking
Jeff was absolutely amazing. The way explained things to me and eased my mind on thing was great. I felt he cared about me and not just trying to close.
Dustin Munu was too much of a sales person. I called to get general information about certain services and now I keep getting loan applications in the mail with all my personal information on it. Not acceptable.
The representative I spoke to in regards to the cash out loan was very knowledgeable; he provided the information I needed that fit my financial needs at this time.
I was informed of the process step by step. The appointment with the appraiser and notary were made available to me at my time frame. This was a fairly quick and easy process.
Agent did not listen to what I was looking for. Tried to set me up with totally different package. Didn’t even come close. Ridiculous waste of my time. Didn’t even deserve a star but you have to pick one just to be able to post…
Bryan and Kila were very helpful in answering my questions and explaining things clearly. Honestly Bryan Ehlers’ is the reason I chose Loan Depot over all the other lenders I was vetting.
Loan Originator did not know what they were doing? Very disappoint the customer service and knowledge of your staff.
Chelsie had been really helpful with everything
She has been respectful since I told her my wife passed away and has helped me and my son Ethan with getting ready to sign papers
My experience overall was good, but for a communication misunderstanding, with Mr. Tamimi. However, we were able to resolve the situation. He is a good representative of the LoanDepot team!
Brian was very proactive with our initial application and continues to do so. He is very courteous, knowledgeable, and professional.
Very quick to respond. Right to cancel should include 4 days since it was process till 3rd and had to be mailed to customer. Very helpful and friendly.
Keishin was patient and very knowledgeable and clearly answered all of my questions. He really made it easier.
My experience with Michael Reid has been very satisfying. He has provided me with great customer service during the entire process.
My interactions with Derek have been great. He has been friendly, personable and efficient thus far.
Mr. Tores had been informative, patient and pleasant through out this entire process. It has been our pleasure working with him.
My loan officer, AC Tran, and the manager, John Klein, have been helpful and great to work with. Application and documentation were easy to complete.
Karim was very professional, knowledgeable, and worked very quickly to handle my loan needs. I am very impressed with him and his care
Sandra has been the most excellent person to deal with answer question more than helpful always communicating and keeping me updated on the processing of the loan There are so many other words to say how wonderful she. …
My experience with Javier Lopez was a very pleasant one he worked very hard to to have a successful loan process very personable treated me with respect and addressed my needs he is an asset to Loan Depot
Andrew is the best ! We get along and he helps me understand how thing works. I could not have gotten a better person.
Great service from Arthur Cuellar – This is the second time I work with Mr. Cuellar. Very responsive, always willing to help, Professional and on top of his paperwork with his client. Review all paperwork with client and answers all questions. It is a pleasure to work with Mr. Cuellar.
Erik was very professional and a good guy to talk to but like all salesman he was persistent when I’m ready I will call him back and let him sell me the loan
My Loan Officer Alex Garcia was very helpful. He was able to go over the process & benefits of consolidation.
Thanks Alex
Keeping in contact, awesome customer service and they made it felt like they were someone you would know. Also, everyone involved on the loan made it happen quick and smoothly.
Amazing experience every step of the way. Tara Kendall was our initial meeting agent and she was fantastic to work with!!! I would highly recommend her expertise and guidance from start to finish.
Very easy outgoing person to talk too! wasn’t pushy one bit. Scottie was a pleasure to work with
I have had several questions and Erick has taken his time to answer them, in a way I understand them. He’s really nice and professional at the same time. He’s willing to go that extra mile to see if LoanDepot can help. I highly recommend!!
So far the loan depot process has been very good. Loan experts are very knowledgeable.
When I started to explore possible refinance for the cash to fund a moving project, Loan Depot was the second vendor to contact me. I thought it might be faster and easier to use your company. I turned out that you would be more trouble …
Made everything as simple as possible. Getting the VA COE through your portal instead requiring me to contact VA and file the request through paper saved so much time and stress.
Andrew was incredibly pushy and wouldn’t answer questions …. I think he would try to intentionally confuse me. Even if I didn’t get a better rate, I wouldn’t have continued working with Andrew.
All went well, took a little more time than i expected but they made sure everything was correct as it went. Communication is awesome thru email, text and a portal for uploading. Fees a little more but refi again is fee free.
Joel Landrus did great in communicating with us and making us feel comfortable throughout the whole process. He is quick to respond and very personable.
Sending nonstop emails offering great ways I could use a refinance on my home. Persistence never fails. I believe it and LoanDepot does too!
Laura Clay was very professional throughout the application process and was very clear on the entire process and I would definitely recommend her to anyone I know looking to refinance their home or or apply for a mortgage.
Carlos was great at walking me through the whole process and getting everything done while we were right there on the phone. I really appreciated his assistance.
This would be my second refinance with loan repo both of my mortgage loan officers went above and beyond my expectations took the time to decipher different scenarios for me and present them to me in an easy way to understand so that I was …
My experience to this point has been very satisfying. Dave shows himself to be very knowledgeable with a caring attitude. It has been a pleasure dealing with him.
5 years ago there is a foreclosure on my credit but my score was fine but they still wouldn’t give me the loan… There should be some forgiveness in place for people like me.
I had a very bad experience with loan rep. Jesse Arnot. I tried to cancel and he refused to listen. I had to call another person at Loan depot named CLOAH. She was the only bright spot in my experience with loan depot. She was super. Please thank her. Haunani Pieper
Experience was as expected from this type of loan service. I wasn’t aware that a charge would be assessed me for checking my credit. I told the original person that my credit rating was around 780 to 825, depending on what service that …
Loan Depot is amazing. Too notch and I have many years experience in real estate, title, and finance. Ask for Adam George if you want the best of the best. Simple as that.
Started good with Kevin – but when Dave Pollok called me it was terrible. Dave was rude, condescending and talked bad about Kevin. He sent emails with 2 different job titles and I lost my trust with your company. …
The loan officer’s worked very hard to get me approved for the home loan. They were very patient and kept me updated with the process. I was told by another loan officer with another company that the home I was trying to purchase would not …
I am still in the waiting period but I am very impressed with the service and information provided me thus far and the questions answered when I was a bit hesitant and/or reluctant to put the funds down on an endeavor of which I little …
From the point I inquired about loans through a Facebook ad , I was duluged with calls but one number stood out and constantly called, Naithen so when I was ready to talk he was ready to help. I believe that your front line people are the ones that make Loan Depot sucessful
The agents made the process easy for me. They are professional and knowledgeable. It has been a pleasure working with them. I would definitely recommend LoanDepot.
David is very professional, knowledgeable and patient. He is easy to talk to and I enjoyed working with him in applying for the loan. I would recommend him to anybody.
I’m bombarded with phone calls from every blood sucking associate out there!!!
I applied for a heloc and got 37 phone calls the first day 28 the second and the phone hasn’t stopped ringing yet!!! This would be great if they were offering a …
Every contact with loan depot has been great. I would highly recommend them to friends and family. Alicia Geiger was fantastic.
The Loan officer was very disrespectful and lied to me, I will never consider Loan Depot for a loan or recommend you to anyone for that matters, I can not stand a liar and a Theft and he did both just to profit at my expense
I been looking to refinance for sometime now and every single bank I was working with left a bad taste in my mouth even my current mortgage holder until I reach out to to loan debt I was very lucky to be place in the wonderful hand of …
Communication and response time with our realtor (SRG – Ashlee Allen) was excellent. Our realtor and the title company has high praise for Loan Depot.
The agent was rude and condescending. He did not want to listen to me and thought since he is such an expert I should just take his word on everything. He also hung up on me which is very unprofessional. He could not entertain the fact that I am well educated and have knowledge about mortgages. Will never deal with such a company.
My experience with Brandon has been great. Very easy to communicate with. The loan process went great and I would recommend LoanDepot to all. My wife and I are in a good financial place now.
Jake seemed to be very nice but a little too pushy, if the customer says no, then that’s where it needs to stop, not keep going on. I do not want to change anything about my current mortgage, so we’ll leave it at that. Other than that loan depot has been great to work with overall. Thanks
The loan officer we worked with was unfortunately not trustworthy. We had a very clear understanding that we could not afford a $495 appraisal fee, so she said so problem, can you do $100? We agreed to that initially but after thinking …
Lori Senator is very good at what she does and is very easy to talk to. I will continue to contact her for any needs that I have as far as my property is concerned. And will let anyone know to contact her for any home refinancing!
Communication went really well with Thomas and the speed that things got done was phenomenal.
Marcus Montrose and Travis Breaux are absolutely terrible at their jobs. Marcus was extremely condescending during out initia conversation and Travis called me to apologize on his behalf. The conversations after that with Travis were also …
Very unpleasant communication to rectify certain things wasn’t their.
Certain issue made me feel uneasy, as if I was a lying and placed me in a situation where I had not idea what was the representative was trying to accomplish until I had to ask in that awkward moment.
Secured my loan from loan depot on my 1st home. Spent months working with the same lender. Built a relationship with them. Said I’d refer them to friends. Once my loan was finalized, loan depot sold it to a company to handle the servicing …
He was just awesome! explained everything and got us a loan and paying off some bills and get the house remodel you guys are great… you got us a loan when no one else would even my bank wouldn’t help me I been at for 30 yrs
The ease of the application process and knowing all along how the process is going to work and the material you need from us to provide the information needed. You have been upfront with us all along and that speaks volumes, Thanks, Joe Adams
We were highly impressed with Conrad Myers and Hanh N. Nguyen. They were both honest, efficient, knowledgeable and pleasant with us in every aspect. We had a terrible experience with another lender, so we were extremely skeptical in the …
I went through Clear Path lending for my mortgage the past 6 years. They kept talking about their loyalty program, but when it came down to it, they did not offer me anything near what Loan Depot offered. I am pleased now to be part of the Loan Depot family.
Mike (lending officer) has been very helpful and informative. He has answered all my questions to satisfaction. He has been very nice, helpful and quick to respond to any and all my text and calls.
Rick is committed to making our loan come in for a very quick closing. I like his professionalism and competence. It inspires confidence!
Blake Cook was friendly and very knowledgeable. I enjoyed having someone like Blake Cook as if he were in my home and would like to be kept up to date.
Loan depot is helping me with alot of my financial needs so it is easy to speak on their professionalism.
Mohammed is the most outstanding agent I have EVER had the pleasure to work with. He is dedicated to his job, clients and getting things done in a timely manner. I am proud to say that he was/is our agent rep. and will recomend him in the …
Brandon is wonderful to work with. He is very attentive, understanding and thorough. This is the second time working with him and I just can’t see working with anyone else.
Do not give me a loan estimate, take my $500 for an appraisal, when there is VERY LITTLE chance of you being able to honor the loan estimate. The ONLY way your company could have honored that loan estimate was if my home appraised for $40k …
Using LoanDepot has been a very easy process. This is usually not the case with other lenders, so I am very grateful for Dillon and his team. I’m hopeful the closing process will go as smooth.
Spoke with Erik S. and found him to be very professional but yet friendly ready to assist. He also listened to my worries and needs. He was quick, assertive, and but kind. Also, spoke with Esther C., she assured me that she will be my …
Kimberly was very professional yet sensitive to my personal situation. She made several calls back to me as well as emails to make sure I was kept informed about my application. I enjoyed talking with her and grateful for her help in finding the best option for me.
They ask a lot of questions and need a lot of documents, but I’m guessing that’s how this process works. I would have liked a quicker response time. I’m still waiting.
Brittney was very knowledgeable, quick, and kind. She answered all of my questions and gave me no brainer options with a thought to my future. She did a great job!
Michael has been very informative and professional. He has been great helping me through this process. He is a great asset to your company.
Took over 2 months to refinance my hose. Loan depot couldn’t get my work history straight….. they had to many open promises they could full fill. Also, to many lenders working on my refinance screwed it up so many times. Had my rate lock change and they just are the worse on getting thing for a refinance. Won’t use them again
Other than the Appraisal it was a smooth process. Everyone was wonderful. Theo makes you feel like you have known him for a long time. That makes you feel safe.
Andrew Wood, Eric Brooks and Alex Gaddis have been absolutely great! They have all individually taken on the responsibility of providing excellent customer service with great feedback and excellent solutions. Andrew heat worked quickly and …
Oh wow!!
Dustin Marlatt was great!
Did a very good job explaining the processes and such to me. As I am a first …
You have a awesome staff member with Mrs. Katherine Search. She was patient, knowledgeable, informative, personable, and always available. I will and have already referred my friends and family members that are in the market to Mrs. Katherine Search.
Nick was more than wonderful to work, took his time going over everything with us and make sure we understood. He made the whole process so easy.
i was sold after i talked to the first young gentleman i talked to the first day. he was so kind, helpful, great personality and so very respectful which i at 80 years old really appreciated. he actually sold me on loanDepot! What a great rep. he is for your company!
There is nothing they could possibly do to make this experience better. they have exceed the top of the chart in every category. Customer service, timely communication, efficiency and courtesy. I highly recommend my Loan Depot team, Dennis Giakos and Diane Mincks. they are the best.
You matched me, a veteran, with a deep knowledge veteran in Justin. All the other team members were also outstanding – a great team. I ended up with loan that solved several problems: I needed an affordable loan that matched a continuous …
Teri Miller has given me and my wife beautiful customer service. I am working on my third Refi with Teri, and she has done nothing but impress us with her hard work and determination to give us the best loan she can deliver. If the world had more Teri Millers it would be a better place.
Abraham was amazing to come in contact with! Great to talk with. I honestly didn’t think it would happen so fast. Always have been pleased with LoanDepot.
Another loan company beat Loan Depot numbers: Lower interest rate, more money at closing, lower monthly payments. No talk of lowering anything until they were confronted with lower numbers. My thought is : why didn’t open with their lowest numbers.
Cameron is amazing! He’s literally taken his personal time to do whatever was needed to help with my loan. If everything goes as planned it will be because he has gone above and beyond to help.
Very friendly and informative, but obviously a salesman first and help last. Tried desperately to get me to accept to double my house payment. Even I saw though the deception of trying to convince me that paying off my car that I only …
Larry Reyes was most helpful and efficient. He prepared documents that detailed my options for paying off my debt and doing some home remodeling. I will call on him again.
Chad Ackerman was patient and professional in his approach to helping me with a cash out refinance. The difficulty I am faced with. I uploaded photos of the home from 2007 to the present. I literally ran out of energy and to some extent …
Worked through the pre process. Had my credit pulled. Was told I’d get a call. Never heard anything further. Tried to contact multiple times to follow up to no avail.
I received a call from one of your representatives a few days ago, stating that he wanted to “review my loan with me”. At no time did he state his intention was to take a new loan application if he could. He kept saying he was “reviewing my …
Your company has let me know every step of the way. During the loan application, Very professional. Helpful, And have helped me save my daughter and I home. Made our life happier. Thank you
Gina did a fantastic job helping us with our home loan. She always was available and was very polite. She was professional and helped answer all of our questions.
Christian was very knowledgeable and helpful in walking me through the process. He is a great asset to your company.
My experience with Loan Depot, Aaron Armstrong has been and continues to be exceptional. Aaron has been with me since the beginning. His patience, his knowledge, his communication is on point. Definitely ‘my to go person’ for the next purchase.
Where do I start… multiple bankers calling Me trying to steal my loan from other loan depot bankers..Yes, I am serious. The outrageous straight out lying of their bankers is beyond belief. Multiple bankers telling me they are executives …
Christopher was the best loan officer I have ever talked with. He was not in a hurry and explained what he was doing. He took his time in gathering information and did it in a way that was not intrusive. Very professional.
Rachel Hillsman was Awesome to work with on the purchase of my New home! She worked hard to get me the best loan option and interest rate! Highly recommend her at Loan Depot
The entire loan process was quick and easy. I loved having all the documents sent to my email so I could review them on my own time prior to closing. Everyone that participated in the loan process was extremely helpful and knowledgeable. …
Lone depot was smooth sailing for us. Our loan officer and underwriter were on top of it and always responded quickly to any questions. The home buying process was a good experience for us.
Megan was amazing to talk to. Honestly, the only reason I would have gone with Loan Depot was because of her. We also spoke with her manager (Sean, maybe?), who was also amazing however, there weren’t options that were desirable for us.
Brittney was great at listening and responding to our inquiry. She answered all our questions and showed us the difference and benefits of using Loan Depot. We felt respected!
There communication is terrible. No one knows what there doing. Loan officer was not knowledgeable. The loan took 3 months to close. They had me pay for an appraisal that they couldn’t use. The processor would argue with me. At one point of time no one was working on my loan because some people quit. I would not recommend.
Katherine was always there when I needed her. If I called she called back immediately. The entire reason I chose Loan Depot for my needs was because of Katherine’s ability to stay on the phone with me and discuss everything WHILE my baby …
Will babb was great he explained the loan process and time professionally and was very helpful. The problem was that after the process started I was left in the dark I have no idea why I haven’t heard from my loan team in almost two weeks.i …
It’s was honest!
No stress!
No deceptions! …
I completed the initial application process for a cash out refi, while also obtaining a quote from another lender. Your loan officer tried to pressure me into finalizing with you the same day, stating rates would probably go up. I obtained …
Services I received from Mr Tino Fauatea Was excellent he was able to explain and answer all questions I had and then some,very knowledgeable about everything and also the friendliest I’ve ever talked with Thank you loan Depot and Mr Fauatea!!
Excellent communication and assistance throughout the process. It was fast, too! My refinance was done within a week. I’m very happy with the outcome and the opportunities I will have for my financial future as a result.
*Lara Cooke is my hero.
*The product options (pay bimonthly, no penalty for early payoff) are great.
*I appreciated being able to check the secure online portal to see the status of my loan procedure, and the instruction pamphlet that explained each step.
I contacted loanDepot to inquire about a refi. I spoke to a young lady by the name of Stephanie Finch. She was very helpful and very informative about the process, which made my decision an easy task. The process was very quick and …
I have been very pleased with the walk through from E-signing to where we are at this point. Kimberly has been a wonderful and answered all my questions. I am sure she and her team will be happy to reply to my questions either by phone or email. I sincerely would thank her personally.
Overall, we are pretty happy now. We had a loan officer change in the beginning. Our initial assigned person never responded. The person that started with us, have decided to leave the company. The third person was a charm.
I refinanced with loanDepot. They were very efficient and knowledgeable! I was also working with another loan company at the time, but they kept having delays and mistakes, so I dropped them. LoanDeot worked with me to get what I needed. The closing was convenient, a notary came to my home!
Dorian has been the perfect loan officer, kind courteous and very helpful to my circumstances.
Simon is interested in understanding the story behind the mortgage, the drivers and goals for the people involved, so that he can best work on a mortgage product that meets those specific needs. Simon is also easy to access via phone, text, email at any hour. Working with Simon has been easy and comfortable for our family.
Javier provided me with information and very knowledgeable. He took the time to explain things to me so I have an understanding and make an informed decision. He was consistent and followed-up with me to win my business. He was professional, friendly and efficient.
The process, this far, has been done with ease. I like the portal and that the contact information of all key people involved with my loan are listed. The to-do list is easy to manage, and I can message staff quickly and efficiently. …
You all did a fantastic job. It was nothing like my experience with my bank was. Much, much better.
Lisa is totally awesome and has helped us secure this mortgage and I would happily refer her to anyone in the future.
I am not interested in refinancing my house but as a courtesy listened to the young lady that reached out to me. After seeing the numbers and how much my mortgage would increase I kindly made it known that I was not interested. A few days …
So far, everything has gone smoothly. Ryan has been professional and very pleasant to deal with.
Lender rep insisted to sell me a new mortgage when I was looking for a Heloc. Because he would not listen I had to hang up on him.
I am currently a customer never been late attempted to get a little more cash out to complete remodel spent an hour on the phone with representative. Never answered my messages never approved or denied just left me hanging
Mr. Sneed was pleasant, knowlegeable, and patient. He recommended waiting until June to to refinance my home
loan. He put my needs first!
I couldn’t be more satisfied with the treatment I have received from loanDepot in general, and Kayla Smith in particular. From the beginning, Kayla was patient, very knowledgeable regarding the transfer of real estate (having had a license …
Christopher has been very helpful by explaining the options I had to consider after we discussed my financial situation. He has answered all my questions in a friendly and professional manner. He explained the whole process and guided me …
Too pushy and unexperienced the assigned rep that you settle for me, Carlos Salgado. One day ask for 10 tasks and the next day was asking for 10 things more. Contact you 20 times a day, like you don’t work.
I had one person from loan depot tell me that they couldn’t beat another rate I was offered from competitor. Then I had 2 more people from loan depot call, I explained the situation and I never heard back from either. Then Jonathan …
This was the easiest and most smooth process than I ever expected. I’ve been in the mortgage industry for over 40 years and know the turnaround time from application to closing. Loan Depot far exceeded my expectations. I was able to know …
Communication was good, I love that nobody waited until the last minute which has been my experience with others in the past. When a question came up, I always got a helpful answer.
he is a gentleman, easy to understand all conversation, it was clear, help full to give attainable options, and cooperated to answer all questions I had. He offered any help If I need it!
Good communication with us throughout the process. Once funds were available, we received our money quickly.
Loan Depot is very competitive and creative in getting a loan approved and processed. Other lenders that we approached that made promises to meet or beat anyone’s rates fell short.
Still unable to close on loan. Was told that the closing cost were worked into the total cost of the loan only to find out it isnt. Also was told closing cost on loan agents end was under 7,000 just to find out its of 14k in total. Just super disappointed.
Christopher Camacho Pineda was an awesome loan agent. Very easy to communicate with, quickly responses, and stayed late to support me in getting the house I wanted.
What an outstanding interaction from start to finish. Everyone needs help in life, and in this moment, Danielle Carlisle, was my Angel in disguise. Every expectation was met or exceeded by Danielle and the staff.
Josh has been wonderful. He’s incredibly knowledgeable and helpful and is making the whole process easier than I expected.
Mr Chu, is courteous, king and respectful. He was extremely professional and made the loan process smooth and painless. He was very attentive and walked me through the entire process quickly and easily.
I called to make a complaint because I received a welcome packet for refinancing in the mail today and I never authorized anyone to run my credit. I called and spoke to Mr. Greensboro several weeks ago to find out about rates for both …
While Michael & team were very courteous. Unfortunately, in the end, this was a complete waste of my time and $. Would NOT recommend to anyone. …
Everyone has been extremely friendly and helpful. For the client, this can be a stressful time so it is very much appreciated in being able to receive great service.
It was a difficult decision; not easy at all! I chose not to close the deal. I was highly impressed with Raylene and Mazy for their professional service and for promptly resolving all my questions and inquiries.
Although I have chosen to go in a different direction, I cannot explain how much I hated exploring my options. With the exception of Naithen Dewsnap. He was simply a ‘straight shooter’. I didn’t get any of the BS from him that I was with …
I inquired about rates on a HELOC loan and made my intentions very clear from the start. Instead, LD tried to sell me on a refinance with a rate that was 4% more than my current rate. I let them know that I was not interested in a refi and …
When I found out that Lisa had gone to a new mortgage company, and we were thinking of refinancing, I reached out to Lisa because we appreciate her honesty, her promptness and we trust her. She had done a refinance for us before at her prior employer.
Very Professional Team. Excellent customer service oriented company. Unlike their competitors they are problem solvers! They are using the best technologies available. Keep up the Good work!
You did very well at convincing me to take a loan out that cost twice as much as it should have.
There should be a review by an independent NGO that analyses the quality of the …
I received a quote for one rate then star the whole process with total different rate. I call to cancel the loan process and refund my appraisal and not one call me back. I already call customer care, two loan officer and not answered yet.
Such a waste of people’s time with a super poor excuse on why they couldn’t go through with my refi. I never went through such a long process with a company or business without upfront assurance of anything transactional. This was poor, …
I was told I was approved, given payments and terms and even had a “soft pull” on my
Credit. Only after doing the “hard pull” on my credit (which showed the exact info as the the soft pull) I was told you could not help me. Why do both pulls?!?
My team let me know when I needed to send them more information. Every step of the way was easy, with no stress involved. In the end, I accomplished what I needed. You helped me get there.
Robert Calhoun was completely professional, responsive, and easy to work with. I would definitely recommend Robert and loanDepot again. He worked hard to get me the best deal possible, and was very responsive to all my questions.
The actual information changed and I was made aware of all the changes. The interactive within the internet and emails was fast n informative. The closing and receiving documents and payments was exactly what Jeff Diaz said down to the actual day. I was impressed with this LoanDepot.
Was working with you and one other company. Both your agent and theirs were hard working to get the best loan. Your loan proposal was just a little bit better.
I honestly cannot think of anything. The group effectively communicated. They texted, called and or emailed as needed. They went above and beyond. They closed the loan amazingly fast all between two holidays, Thanksgiving and Christmas.
They fraudulently took money out my account after saying several times that I declined their services. I did not want an appraisal or to continue during business with them. I felt they were scamming me or rushing me into something before I …
Bryan Cifuentes was very professional and helpful throughout my home search and process. Loandepot made it easy to keep track of all my tasks and always available for follow up on my status. There online profile was also very user friendly when uploading important info.
Frankie was excellent. He worked hard to get my house refinanced. However, he did not know how to tackle GA underwriting for a new homeowner’s policy. I figured all of that out-a few hrs on the phone. He also finished his section of the …
Most things have been great with exception of handling my escrow account. My loan has been transfered several times and loan number changed each time. That has caused problems getting insurance and taxes paid.
Everyone at LoanDepot we worked with at each stage of the process was very helpful, knowledgeable, and responsive. The portal proess could be made more simple and easy to maneuver, but overall everything was a very professional, well run, …
I was contacted about refinancing my mortgage that I already have through LoanDepot – I was not approved after a credit report was pulled and the given reason was because my existing loan is too new. That should have been obvious. Need to work on your machine learning filters!!
We had a good experience with LoanDepot in the past, so tried to contact our previous point person to see about refinancing. We were advised she was no longer working in Mortgage, so we called the main number and Hugh Ollivierre answered. …
Im not getting any information on what l called about and I, myself, had to pursue. I don’t know why I cant get a direct answer. I wanted to do a home equity loan and she came back with a refinance offer which would double my mortgage rate. How is that serving your customers needs????
Chris was very professional he went above and beyond and bent over backwards helping us to get this loan. He spent allot of time with us explaining everything and how he was going to help us pay allot of debt off and how he was going to accomplish this.
Joanna was nice, courteous, and professional. She answered my questions and addressed my concerns. In the end, it was the closing costs for me that paused the deal. They were over 11.5% of the loan.
I was convinced to move forward with you guys then in the middle of the process I was texted by Blake stating “I don’t think the loan will go through”. Makes me wonder if he knew all along. I never finished the application but I did have you guys give me an inquiry on my credit report. I feel a bit used.
The most important thing about this experience was the clear communication and education I received in working with Hugh. We built rapport right away and he was able to give me advice and understanding that I wasn’t able to get from others with whom I considered refinancing through.
I was on the phone with Hugh for over 2 hours. He was a kind person and tried to help. It seemed as if things were not going to work out when we ended the call. He said he needed to talk to a coworker. He never called back and someone …
I am typically a little apprehensive about complicated financial situations like applying for loans but I actually really enjoyed working with loan officer Kyle Brown. He has a good energy about him and helped explain everything in a way …
After switching to loandepot in the last month of the contract date to close my home, they provided a commitment to close the deal within the time frame and got the job done. Nick said he can make it happen and he did, he was honest and did an awesome job
Joel Landrus has been so amazing and encouraging and informative. I had originally tried in October but due to some other issues we weren’t able to complete the loan process. Joel reached out every month to ensure that loan depot could help …
We are still in the first phase of getting a loan but so far I have had a great experience. Tino has been great to work with. He is very friendly and available to answer all my questions.
Lara Cooke is not probably but probably the best loan officer I have ever had the pleasure of working with. She went out of her way from start to finish to make sure I had the information I needed to get my loan approved. Loan Depot is lucky to have her on their team.
Adam McClain made sure we were good and never had an attitude. Always appeared to be in good spirits. After getting denied by Rocket Mortgage and another lender Adam called and assured us it would work, which is did. Thanks for believing in us!
I wasn’t expecting the loan offer you gave me. It was so much better than I though my credit would get me. It’s amazing what you have done for me and my family! …
Danielle was very responsive and professional. She helped us out at every step along the way. She was a great person to have on your team. I highly recommend her! Nice job, Danielle!
Andrew, Melissa and Marria made our refinance extremely easy. They kept us informed every step of the way, we always knew what was needed. and if we called or emailed them, they got back to us quickly. …
Danny was very up front and honest with me from the beginning. I learned a lot from him. I decided not to do any loan at all at this time because I crunched the numbers that he gave me and realized that it wasn’t a financially sound decision at this point in time. He really saved me and I appreciate that.
Was given a glimmer of hope since a mortgage paperwork was sent and after talking to Martin that it looked like I had gotten loan off. Then comes back and gives me negative replies after I had made it clear if 2 other companies had turn me …
This is a REAL REVIEW. Dave Polloc and Sarah were awesome!!! I stared this journey by comparing (4) different lenders. Dave was the very 1st to call. He had a lot of knowledge. He asked me many questions and then said what he could do …
Josh was very helpful and courteous. He was polite and respectful. Especially since I have a tendency to talk too much. I am very pleased with his service.
Dave personally was very helpful, kind and full of experience in his job. The fact that Loan Depot (we bank with capital one) is not providing HELOC loans to Louisiana residents is unreal. We will be going to local bank in the future due to this. But again, Dave was awesome!
All paper work was handled with diligence. The Notary was very kind, professional and courteous. The agent worked with me, kept me informed every step of the way. Thank you for all you do.
Sammy worked hard to accommodate me. He made sure to explain everything and was patient while I navigated my new phone. He was very warm and friendly which I find most professional.
This company and the rep we worked with Named Sammy Captain is a joke and borderline fraudsters. I completely understand all the negative reviews on the internet now surrounding this company as a whole and it is well deserved. The reps lie …
Excellent loan officer. Was able to look at all alternatives to find me the best option. Was available on Saturday morning to work this out and review my documentation for preliminary approval, and to request a discount on the points.
In the beginning I thought it was great, I was in contact several times a day with my loan officer. Then when he dropped a bombshell on me, I have tried and tried to contact him with NO luck. I want the appraisal canceled and in need of that conformation. No one has called me and told me anything.
The two agents I mostly dealt with were Ryan Vecchiarelli and Jeff Diaz. Ryan was awesome!! We were in constant communication, he was knowledgeable about every single question I asked him and he made this experience outstanding!! I have …
I was greeted friendly and polite by Rozz from the beginning. He answered all my questions and because I was nervous about a few things going on over the phone I’m doing the mortgage . He ezz my mind and explain to me that he would be …
My first contact with loan depot regarding this refinance effort was someone calling my wife’s phone, she put me on and the person I spoke to was argumentative with me regarding terminology used when discussing HELOCs and actually hung up …
From the first call with Morgan things went well. He was very informative, able to answer my questions and concerns all while making me feel comfortable with moving forward. My experience thus far has been great.
It was an absolute pleasure working with Kimberly. She was professional, patient, and so knowledgeable that it made this process so easy. I was truly blessed to have Kimberly by my side helping me when I needed help the most. Thank you Kimberly for working so hard with me on this refinance!
The Loandepot website and app was easy to use and convenient. I was able to complete the whole loan process online and phone. Only in-person contact was for closing notary signing in home. Loan status communications from company reps was very good.
Andrew Crogan could not have been more professional and knowledgeable. He work with our situation and took care of our loan as if it was for family. Took his time answered all questions and returned calls and text, emails within minutes. It was a very pleasurable experience.
Our Loan Consultant Keely Crimando was a God-send for first time home buyers like us. She was accessible, answered any question we had, and had an approachable demeanor that made us feel like she was truly invested in getting us the best …
Blake talked a good game at first but, then he changed to using a used car salesman tactic. I despise used car salesman tactics. I have walked out of a dealership more times than I can count. Based on my excellent credit rating and low risk …
Leigh has been great. I was shopping around for a while but he was the one that really understood my situation and it was not just about the numbers for him. He took his time and even took actions so that things would be easier for me in this process.
Ryan was very helpful and professional. He went out of his way to help me and to explain the refinancing to me. Unfortunately at this time it was not something i was interested in. I will because of Ryan definitely consider loan depot in the future if i decide to refinance.
Bryan was very knowledgeable and swift to get things done over the phone. I had a lot of questions and he answered them all without hesitation. He was also very polite and well mannered
Ernie Jackson has been very professional and considerate. The process has been very easy and I am very grateful for the help to help me secure a place for my family. My son is battling cancer and this has made the stress of finding a mortgage stress free, thank you.
The people at LoanDepot were professional, but still friendly and patient while explaining the process, or answering any questions we had. We received a response almost immediately in most cases. We weren’t pressured or rushed, but couldn’t believe how fast everything went through. It was an overall easy and pleasant experience!
When I was contacted I had advised the rep that I had already heard from several lenders who were unable to help me. You guys insisted you could help, and I was already aware of the things I needed to resolved before moving forward. I …
From Start to finish the people I worked with (Christopher and Amanda) were wonderful. They are very dedicated to making things run as smooth as possible and their communication skills are out of this world. They are an asset to your company for sure.
Sean Arechiga is the best of the bests no doubt! He’s been super helpful and very honest and most of all, he’s SUPER fast! …
Lara was very friendly but professional too. She advised us of our options and once we decided she helped us get started on the process. She continues to advise and keep us updated as we progress thru our loan. She has been a tremendous help every step of the way. I would definitely recommend her to my friends.
Mr. Howard was very knowledgeable. He reviewed my needs in great detail, giving me many options to consider. I appreciated his time and attention and would highly recommend him to friends considering a loan.
At the start, I was impressed with Christina and thought my experience was pretty positive. She seemed very knowledgeable and friendly while collecting all of my information and I paid for the appraisal. I got a couple of “form” emails but …
Dustin at Loan Depot has been amazing. He has been very responsive to any inquires. Also he is very knowledgeable on the products and difference scenarios. We are extremely lucky to had found him for our refinance loan. We are looking forward to working with him in the future.
As a seasoned veteran with Loan Depot, I must say that working with Katrina was a pleasant surprise. She is very good with what she is doing and has that type of personality that just seem to take the edge off of everything and make …
Our experience with Loan Depot was so easy! Everyone involved in our loan was timely, professional, and extremely personable. We couldn’t believe that a re-fi could be this quick and easy – it was done before we knew it! We are extremely please with the process with Loan Depot and would do it again in a heartbeat.
I had such a good experience with you in my last home I sold a year and half ago, I wanted to come back. Katherine Seach is the best. She is so knowledgeable and can answer any question I have, which it truly a breath of fresh air in the business world. It’s the type of Professionalism that brought me back to you.
Brandon is an ultimate professional and outstanding to work with!! He was not pushy and very honest about the process. He helped me make up my mind by not only explaining the process but also what’s to come in the future! He is a true asset to your Company and I will refer anyone to him for Financial assistance.
Patricia Collins took over the file at the time when the builder told us they were ready for us to close. She was extremely professional, and patient working with my situation since I have multiple streams of incomes. They worked with me …
From beginning to end Kevin and his team have been great. They have answered all of my question and are always very quick to respond to anything. They finalized my refinance in a much shorter time than estimated! A+ I will recommend them to everyone I know!
I have to admit after filling out the application online and never receiving a call back from original loan officer that was on the website I finally called and got someone to help me. Jonathan made the process very easy and painless. He was very knowledgeable and knows what he’s doing. Great work from him.
Andrew Crogan was very helpful as he worked very hard to get me a refinanced loan. Unfortunately we couldn’t get approved because of a bankruptcy. Of which I didn’t think the decision was fair. But Andrew took a lot of time to help me …
I was looking for a cash out refinance. In the end I had to back out, but Ryan V., your associate was very helpful and professional. I know he was probably very disappointed after the work he put in, but he did not show it on the phone …
Abraham was awesome! He was extremely communicative and walked us through the entire process and explained everything for me and my wife to understand. I really appreciate his service because it made us feel very comfortable for such a great commitment we were about to endure.
The loan was done quickly only 3 weeks until the money was in my account! The process was smooth and all were helpful! Chris Carroll was the best! Michele Sam’s was awesome and kept me in the loop the whole time!
James Chu has been very professional and the information required has been directly asked for upfront. (not piece-mealed like I have had in the past). The process has been quick (to get the appraiser out to the property), and efficient. It has been going quicker than I was expecting.
Every step of my experience with Loan Depot’s representatives has been an unforgettable experience for me. All three of them either called me, left messages, and e-mailed me with all the information I needed to know, which let me know that …
Everything was excellent we are very satisfied and will come back when it’s time to refinance.
we’re lucky to have gotten the sales team we had. …
Rich Kim has been an amazing loan officer. He has gone above and beyond to help with the process of refinancing. He was able to answer all of my questions and always responds promptly. I am very satisfied and I would definitely recommend Rich Kim.
Loan Depot made my process so easy because they told me everything i need upfront. Jessica Celia is awesome! She helped me every step of the way. She was extremely diligent and helped me close on my loan in about a month. I highly recommend working with her if its your first time buying a home because she is so patient.
Let me add from day one my experience with your loan representative Chris Estrada was excellent. He was very attentive and I truly believe did everything within the range of your programs that he could to meet my need. As a matter of fact …
This was the easiest mortgage refi I have ever done. From my first contact to closing, it took only two weeks, and I never had to leave my house. Every contact person from my first call to the closing agent was very personable and answered …
Worst experience a person could ask for. From day 1 kept asking questions trying to make sure they had all documents and information needed. Was told constantly relax we have lots of time. I explained I worked a lot and couldn’t be last …
Kristi was fantastic. There wasn’t a single hitch in the entire process. Communication was clear, which is super important in such a high-stakes transaction. Even after the fact, she checked in to see how everything was going, whether I had …
Reaching out for answers to my questions. Managed my expectations very well by keeping me informed on what was happening and what to expect next. Closed each call or email w just let us know if you have any questions or concerns n …
I have been working with Luis Delgado and he has made the process very easy! Luis is very knowledgeable and he has gone above and beyond helping me. I was having trouble uploading documents to the portal and he was able to step in and help …
Max did a great job of showing me the savings I could acquire if I took a chance on a refinance. He and Jeniffer both communicated with me on a regular basis. I never wondered what was going on. They were both really organized. The title …
Quite simply LoanDepot did not screw around processing my loan application. Your team moved quickly and efficiently every step of the process. I had no issues submitting documents through the secure portal. I never had a problem getting …
Communication! Mortgage transactions have many moving part and worked on by many different professionals during the loan process. I really appreciate how Loan Depot’s employees communicated with each other to make this transaction run …
It’s been a really pleasant experience.The way Abraham been helping me is unbelievable. To be honest this has been the best experience in my life. Abraham really care for the best of his customers. I’m great full that I came across to him during my refinancing process. All of your team are the best of the best. Thanks
Mr. Rosales was very cordial and professional. We discussed my options and the one most favorable for me was re-financing with cash out so I could utilize the equity in my home for home projects on my to-do list. I love my home and want to …
I really liked that Dustin took responsibility for ensuring my information got to the right place. That is, I didn’t have to submit the same information multiple times so it could be used for different purposes. He also made it simple by …
I am a military retired veteran and I have spoken with a few lenders and by far, this is the most pleasant experience I have encountered. Alan has a least been honest with me up front and I look forward to working with him in a few months …