Imagine having a BIN that can be tilted and moved with ease. Instead their employees try and drag it and when they can’t they say it’s too heavy to be moved. So they leave it open in the rain to get heavier. You make a server request and …
If there was another option in our area this company would have 0 business. Always rude never complete trash pickup and refuse to take responsibility when they mess up. Pathetic
They are forcing me to keep their service when I dont need it anymore I paid my bill and requested my account to be closed and they wont do it I told them I live close to the dump and only one person is living there and they still refused to closed my account
I just called in and spoke with Kaylee and she was very helpful. She answered all my questions and gave me additional information I didn’t know I needed. Thank you Kaylee!
A good friend of mine just switched to them for his business. They are significantly cheaper than waste management, and they empty the bin twice as often. Way to go, fellas!
Great service!!! most of the reviews on here are residential so if you’re a business looking for great service at a great price this is it!!! best thing is they’re local so let’s support more local businesses!!
I had a issue and called this morning and with dealt with Laura today in customer service..and let me just say she is top notch!!! excellent customer service!!!!..I would like to say thank you for her help!
forget to pick up our trash/recycles..many times now…threw away our can one time even after we told them and asked for it back..break our cans constantly…customer service is always rude..ready to change service..they must hire …
horrendous. they cashed our check yet said we did not receive funds so they suspended our service.. funny that the check was cashed. Also broke one of our large cans, we continued to use it anyways and they ended up taking it!
They are horrible!!!!! They don’t pick up all the trash it’s trash flying around out parking lot because they refuse to pick it up it’s looks like we live in a dump, if I could post pictures I would smh
Not very friendly staff. Very poor customer service! They over charged me and then I finally talked to someone about it said they would take it off. A week went buy and they still didn’t refund the money. I called back and the management said I was being difficult and refused to refund any money that they owed me.
This company does not see people behind the billing statements, just the money. God awful, horrendous company with poor ethics and dreadful customer service. This is a company the community can do without. Bring back Waste Management !!!
The trash thrower asked me to get in his truck with him and his guy to show me what a good time looks like very unprofessional you don’t hit on a customer like that and then ask her to get in your vehicle
Hard to get customer service when you have a problem. on hold indefinitely. Tried the email route but no response. Billed for service not received. No trash pickup for 4 weeks.
Please leave the hours of service on your voice mail when there is a holiday so people will know whether there is a scheduled day for pickup or that the holiday is being observed all the company is worried about is getting the information out on how to pay a bill!!!!!!
They are the WORST company ever!! The customer service is horrible! They are rude and will not return calls! We have rentals and they have tried charging amounts that are not even accurate.then refuse to,even look into it and then say they don’t have a clue!
Their Customer service is terrible. Would give 0 Star review if possible. I have had problems with their residential and commercial service. Don’t waste your time, there is a reason they are cheap!
They Usually forget to pick up our garbage. Every week in Pickerington it’s a coin toss. Again today, didn’t pick up the trash and their offices are closed. Why?
See posted picture, Driver of truck 313 flying down I-70 with a big jug of water hanging off the Mirror. If this was Waste Management, driver and thrower would be fired.
They took trash out of my trashcans and threw it in my yard. When i called i was told it was a courtesy to me. So i guess if i throw my trash in the yard of their business its a courtesy to them
Had bulk trash. They skipped our house for whatever reason. I called and was told they would be back to get it .Well that didn’t happen. So now I get to look at the bulk trash all weekend until Monday when I call again about it.
I was charged $20.00 for “incorrectly entering” my account number but they could not verify the number entered. They said that is the returned check fee charged by the bank. How do you charge a fee for an account that doesn’t exist!!!
Just watched them put my trash and my sorted, labelled recycling into the same truck load. Does this company actually recycle like they claim to? Or does their service monopoly in my area mean I should be taking my recycling to a center myself?
Carson DeHayes is the best representative for this company!! He is VERY attentive and always so helpful. Thanks for all your help. We are so excited to start recycling!!
Absolutely horrible! Don’t let them fool you into believing you have to rent their trash can. You can purchase your own. Avoid the little girl that sounds like she’s 10 years old. No customer service experience at all!
I’m stunned by the low rating!! Best refuse company in Central Ohio! Always professional, friendly and accommodating- not just the office staff but the drivers also!!
I am actually very happy with the service, however just like someone else said, the on-line system simply does not work, it won’t accept the account number on my bill. I tried to call and after 35 minutes on hold, I gave up 🙁
Threw recycling bins and trash cans away,every week they kick and throw my bins everywhere when I’ve called in they say I call all the time complaining,they have made obscene gestures at me in and cussed at me in front of my grown daughter …
Really..no stars for this company. They have the WORST customer service. Billing is a mess and they don’t stop arguing. Be careful e-mailing, they will blow up your inbox on how they are right and the customer is wrong. Quite unprofessional team.
Seems like once a month they leave the can in the road. Wouldn’t be an issue so much if we didn’t live on a hill in the country. You don’t see it till you come over it. Just don’t want someone hitting it and getting hurt.
I recently moved into the condo complex and the existing receptacle had a broken lid. Called to get it repaired. Was told 7-10 days, its been 16 days and no action. Called back twice and was told “were busy”, well are we all.
Constantly having to call them to pick up recycle! This is real old! now have them programmed in my phone got tired of looking up number to get them back out here to finish their job talk abt waste of time not to mention their gas we pay for
They been always excellent, drivers are always polite and helpful. They even picking up things the city waste services never would. I really enjoyed them after moving from Columbus to west Jefferson area.
They just threw my trash can lid away! We just bought it back in April! They had no remorse just said it was broken and “I’m sorry but there is nothing we can do about it.” It wasn’t broken! The lids come off!
Came home There was glass everywhere in my driveway there has been several times that they have not picked up my trash and we even had the police get on them because they are not picking up the trash
The only reason why we use them is because the town we live in has a locked in contract. Billing is HORRIBLE. I received our first bill since we moved into our house and we somehow have a past due balance on top of the regular rate.
I have never had one positive interaction when calling for service/complaints/questions etc. Their rep(s?) are unbelievably rude. I’m just happy to never have to interact with them again. If you can select a different company, I definitely would.
These guys are horrible! They make a bigger mess than they’re worth at certain locations usually landlords when people move out have to clean up for hours after them. They make the community look horrible with the mess they leave their …
I have never had any problems with LWS they have always been good . Shame on the person that is assuming that 75% of the workers are on drugs if they are getting a drug test they call them up they know exactly where they are by gps on the …
On 10/04/2016, Richlanne Road, Hilliard, Ohio, I observed a young, white man who I took to be the driver of local waste services truck 325 doing the following. He THREW a pane of glass into the back of the truck so hard that it shattered …
Frequently miss picking up garbage cans placed on street in neighborhood. Not responsive when I reached out to get the error corrected. Do not recommend working with this company.
Worst ever trash pick up! Live in Grove City. Just sling trash all over! Hands down worst must rude customer service ever! Call City Council! We need a better trash service. Call BBB. They claim to have an A+ rating.
I have spoken to the driver several times. Very courteous. Very professional. They have always taken everything and if anything dropped on the ground, they have always picked it up.
Anyone else use Local Waste services for trash pick up? Ours have not been picked up this week. Normal day is Monday. Been at curbside since Saturday. Called Tues & Wed and was told it would be picked up on both days but still there. Am I the only customer with issues with them?
We have used them for our past 2 homes, and service has always been good! They dont throw the cans around, and they pickup what we set out. No issues with trash or recycling Thank you for taking care of our needs!!
This company does not deserve one star. They discontinued my service and gave me a returned check fee when I had the funds in my account. I asked for paper notices to be sent because I do not receive their email invoices and I am required to log in online and make these changes.
When one works for Local waste, if you RIP a brand new Kenworth up AND take out the light pole!!! Your job is SECURE!!! Tear up a truck YOUR GOOD!!! But show up to work NEVER MISS a day!! Advise the radio room that a compactor has to be …
OMG…I wouldn’t give this company 1 star! This is absolutely the worst company. I live in Grove City, in the Meadow Grove subdivision. The prices constantly rise. I feel like there is some sort of fraud going on. I feel the City of Grove …
Guys leave trash on the ground, leave containers in the road laying down or in the neighbor’s yard. Customer service is an absolute joke. They come at all different hours and drive up and down one way roads the wrong way. Furthermore, they’re based in Michigan, we live in Ohio. I’d rather my money stay local.
I live on a busy street and every Friday I am behind the LWS truck on my way to work. They really hustle hard – rain or shine – and try to get out of our way. I was seriously impressed with their hard work. They also turn on the next street each time to reduce the backup on the busy street. Good work!
I cannot express my thanks enough to the great guys who take care of picking up the trash. They go out of their way to be courteous and helpful. They know my disabilities and are always more than kind to me and never think twice about …
5 yr customer , they have always taken all my junk, these are good people. Excellent customer service manager , the guys are courteous and friendly,If you have an issue they contact you right away and help as best as possible to resolve the issue. Keep it up!
Anyone else use Local Waste services for trash pick up? Ours have not been picked up this week. Normal day is Monday. Been at curbside since Saturday. Called Tues & Wed and was told it would be picked up on both days but still here, it’s Thursday. Am I the only customer with issues with them?
The fellas on our route are AMAZING! They have even brought my trash cans back up when I had a hip replacement! Everyone around here knows how cool they are! THANKS!
This company is in need of investigation from DOT. More than 75% of the drivers and loaders are on drugs. There is a serious opiate crisis taking place at this company. The drivers and loaders are using while working which can be very …
This is the worst waste-removal company we have ever used, and unfortunately, we have no option in our neighborhood to use anyone else. They missed our pickup multiple times, throw garbage all over the place, and when we were moving and …
I can’t believe I see all these bad comments about Local Waste. They have always been an excellent trash hauling company in our neighborhood. The men working are always courteous. They take everything I put out at the end of my driveway. I …
They were good to me. I put the unlimited pickup to the test, and they never let me down. I would still be using them if they serviced my new address, but I guess I moved too far away.
I have been forced to have Local waste as my trash pick up. I find my recycle bins in my creek more often than not . there is a small creek right beside my driveway but plenty of room to set 2 recycling bins and weve had as many as 4 trash …
We live in a rural area where weather conditions and winds tend to be high with an element of wild animals. The driver/collector who picks-up ALWAYS neatly places the receptacles side-by-side in an area where they are less likely to blow …
Called in about them not taking the start of my shed tear down. I didn’t have much ready so very minimal. The driver left it and when I called to ask the very monatone receptionist made sure to appologize that I felt disappointed even after …
I’m referring this one star review solely on their customer service. The person who fielded my requests to replace broken cans was rude and wholly incompetent for the job. It took weeks to get new cans! In fact we had to go AND PICK THEM UP …
These people suck, they came through our neighborhood today, it’s a Saturday because everything is delayed from memorial day, and they didn’t pick up our trash! Our neighbors and everyone got their trash picked up and the trash guys didn’t …
They have been amazing. I think they missed us 1x in 15+ years. They take everything we set out – literally everything. We had a house fire and after moving back in we had a HUGE amount of stuff and there have been some other times over the …
They helped me in a time when I had an appointment with Waste Mgt to pick up some junk. They picked up the slack got us someone to come get the junk and all in the same day. Great Customer Service
Just moved and switched trash pick up companies. I called customer service to put the service in my name and Laura was super helpful. She was very quick and the process took maybe 1-2 minutes, and no wait times. Laura was helpful and super friendly. Our trash has been picked up on time without any issue.
They what you to pay all this money for trash to be picked up and they don’t pick it up and have ever excuse why it was picked up. They are about their money not there customers. I say if you can get different trash removal get it. The representatives are rude, hang up on you because your consider about your trash that you pay
Had a local waste trash truck pull out in front of me on rt 158, when i was less than 60 yards from him,(on a straight stretch) when i was traveling at 55 mph! I almost hit him, sad thing is he stared me in the eyes when he did it, so i …
Local Waste Services are an excellent service orientated company. They have picked up my trash since 1995 at two home locations. Never damaged anything or left a mess. Of coarse I bag all my trash except for large solid waste of coarse that …
Would NOT recommend! Tried to cancel service 2yrs ago and they didn’t record my call in. Now, they’re saying that we have an outstanding balance and went to collections. DIDN’T HAPPEN. They would rather sit on their $91 collection than reinstate our monthly service. NOT A SMART BUSINESS PRACTICE.
Once every month or two they fail to collect your trash. The trash guys fail to put your cans in your yard, they leave them in the street where you park. If you have bulkier items not in a can it is 50-50 they will grab it as they are supposed to. Lazy
the worst ever do not use. Horrible trash pick up if the do it at all. Their online bill payment does not accept their own account numbers as being valid. When you do pay with an alternate electronic service they lose the payment. Then …
They’re employees for not care for your property or your belongs! I spent over 3k beautifying my front yard only to come home and have trash can lids and recycle bins tossed haphazardly falling wherever they may. …
Every week I wonder where I will find my trashcans and what condition they will be in. The street, the side walk, my neighbor’s yard, blocking my driveway…how hard is it really to put them back where they were found? How hard is it to not …
I had a great experience with Local Waste the second time around. The office girls I talked to were very nice and worked everything out. When I called in to have it discontinued due to moving everything went great. Not sure what happen …
We have had several occasions where our trash has not been picked up but the rest of the street has. I finally called and they “pulled the cameras” but according to them my trash wasn’t out when they came (although it was and they took our …
I had six bags of yard waste that the regular trash guys did not pick up. I called to ask why as just the previous they had picked up a bag. During a very nice conversation with the company, they explained why they did not pick up the yard …
This company was forced on us by the township. Horrible customer service, had to call them twice after leaving a voicemail, no one returned my call. When confronted why they didn’t call me back, no explanation. They didn’t pick up my trash …
They miss our trash pickup every other month and we have to call. Not sure what the issue is, because they empty all the trash containers all around us. Annoyed, but stuck.
Gotta love when they pick up your trash and throw your trash can away with it. I called to complain, and got told that the driver didn’t remember anything unusual from the route (of course they wouldn’t admit it, and highly unlikely you …
This is a terrible company that cannot be counted on. I have had them since April and my home has been skipped at least 4 times!!! I was missed last week so I called and unwashed supposed to be picked up by the endogenous the week, but they …
While I’ve not experienced problems with billing or the pick-up of items set out according to LWS and Grove City policy, I have experienced issues with careless handling of containers after being emptied, especially recycle bins. On many …
I can not believe our city has a contract with them. They hit a car, and since there was no video proof from neighborhood would not cover. They spill trash and will not pick up, don’t pick up unless its in the trash bin. Very poor.
if i could give zero stars i would after two years of service and calling once a quarter because my trash was not picked up i have now transferred service to pay MORE because LWS is so terrible. When i call they accuse me of lying and not …
I live in Worthington Ohio and ever since they switched to Local Waste fro Rumpke our service has gone down hill. We live in Worthington Estates neighborhood. The trucks in the morning think they own the neighborhood streets and drive …
Threw a brand new can in the compactor while I watched – refused to replace it. We watched the truck break the handle on a can we paid $150 for two months ago. The guy then picked it up and threw it in the compactor. I contacted the company …
My business has used Local Waste for over 15 years. We are extremely pleased with the level of service we receive. As a manufacturing company, we constantly need our large roll-off dumpsters emptied – sometimes just a day or two after our …
I moved from my home on 9/10/2021 and trash day was on 9/11/2021 my can was left at the home. I called to stop service prior to my move out date and they were to pick up the can. Now they are trying to bill me for a can that is still at the home. Horrible service to say the least.
Acquired my former trash hauling company. Thought they’d be better…nope. Changed my trash day. No telling what time of the day they would show up. Sometimes your trash would sit in front of your house until after 6pm after being put out …
They have failed to pick up my trash 3 out of the past 5 weeks. Today I called to have them come and pick it up and was told they will not come and get it due to I didn’t call within 24 hours. I was actually told that it would be …
I use them for multiple properties and have not had an issue besides sometimes they are slow to notify me if a tenant has not paid the bill. However, they are always very prompt in responding to both calls and emails and have alway fulfilled any requests for additional and/or bulk pickups.
The trashmen ruined 3 of my trashcans, I had them for years when we had Rumpke, and had no issues. The company gave us a complimentary trashcan, and for some reason they would leave it blocking my driveway or in my neighbors yard. I …
We’ve had Local Waste for almost 3 years and generally have had a good experience but… this is the 2nd time in three weeks that our garbage has not been picked up (and we were out of town last week)! The driver is falsifying his/her …
I I have used Local Waste for nearly 8 years and have never had any issues. We moved 3 weeks ago and are still waiting on delivery of new cans. They have told me 3 different dates for the delivery and called again this morning to speak with …
Every single week they throw my trash cans back into the middle of my driveway so I can’t pull in off of a busy street (knocked over). I have also personally seen them knock over my recycling and let it go all over my yard without picking it up multiple times. Absolutely ridiculous.
I am forced to use this trash company. I have made arrangements to pay bills that have been late, and they have still sent it to the city, with no documentation of the phone call in which they agreed to a payment arrangement. Yes it was …
I left a one star review at first due to a horrible customer service experience where they decided it would be okay to charge me $75 for missing equipment instead of fully looking into the issue. A supervisor did call me back same day and …
Let’s start with them not picking up my trash for 2 weeks “because the can was too heavy” me, a woman drug it up the driveway just fine but apparently it was too heavy for the what, 3 men? That collect. After I complained about this they …
This is the 2nd time this year that they did not pick up my trash! The first time they said it wasn’t close enough to the road! But it is in the same place it is every other week! I called this morning and the voicemail is still from last week! Definitely looking to find another company to use!
Threw away my garbage can lid. Never empty cans. Throw garbage everywhere. Mix my cans with neighbors nextdoor. I can hear them complain about their job.
We had Waste Management and bow our town has a contract with Local Waste Services. Customer Service reps (when they answer their phones) are rude and unhelpful. I received a ‘PAST DUE’ statement before i even received my first bill. They …
Tried to schedule a bulk pick up after they didn’t pick up my yard waste on my scheduled day and was told it would be picked up on my next service day. They didn’t get it the first time, why should I believe they would pick it up the next …
The new driver is very rude and can’t drive, they refuse to come down my lane because it is narrow and they can’t back out, so instead they walk down and drag our trash, spilling trash everywhere and breaking glass, etc. They don’t clean it …
I am not a customer but I live and work in a region where they provide services and I cannot say anything bad. They service a busy road during an extremely busy time and handle it well. As the driver stops to allow the runner to grab the …
They received exclusive Granville Township franchise for trash removal some years back. Have found them to be reliable and easy to work with. Even to the small things like picking up bits of trash that escape while being dumped into truck compactor. Also found the personnel to be cordial and polite.
On 6/26/21 The collection crew threw away and destroyed one of our 3 month old 95 gallon trash cans. Local Waste Services refused to replace our can and offered a $30.00 credit for a $75.00 can. When I asked for a supervisor, I was told …
2 year update. HOW MANY TIMES DO WE HAVE TO CALL AND COMPLAIN ABOUT YOUR DRIVERS LEAVING OUR CANS IN THE ROAD? This company destroyed my cans. I complained their response was I must have had a cheap can. The can I had was about $95 from …
Yard waste sits for 4 days before pickup. They insist that you call them within 24 hours of a missed pickup, and you do. But then they respond “we might pick it up 4 days later or maybe not.”
My trash was not picked up this past Monday. I called and the lady who answered said they would be out by the end of the business day….they never came. So my husband called this morning and they said they will get it by the end of the …
ZERO STARS. I moved into a new home in July and since I’ve moved here they HAVE NOT picked up my trash. THATS 3 MONTHS of trash, piling up. Where am I supposed to put it? My boyfriend has emailed them several times, no response. The worst …
The trash collectors didn’t get my trash, so I called to complain. The customer service girl Megan said there were no notes as to why the trash wasn’t picked up, so it must have been picked up. I said I had time stamped pictures of the …
We purchased two pizzerias in Grove City, Tammy’s Pizza. Local Waste took great care of us as a customer. Republic had trash removal there previously. They chose to raise their prices – for us as a brand new customer – and proceeded to …
They’ve been picking up my trash and yard waste for 3 years now no problem. However, the past 3 months I have had 4 missed pickups on my recycling. Trash is removed no problem but the recycle bin gets missed. In Grove City. …
they do not even know the drivers routes! they are generally pretty good, but there are times they miss yard waste. I call them and they insist everything should be placed in front by driveway. yet they only pickup in the back for us and …
They would bring my trashcan back ro my house after having shoulder surgery. I’ve learned to ask the truck driver questions about how furniture & mattresses should be prepared in order to be picked up or any questions. When I’ve called the …
Used them for over a year, always had the same trash cans. One has a bear resistant lever to open it. The last 2 weeks that trash can has not been emptied. Called in to get it resolved and the company said they would not come out to collect …
I had yard waste at the end of my driveway for pickup. I understand why they didn’t pick it up because it wasn’t bundled. I called to see if I could schedule a pickup and was told yes but it would be within 24 hours and that it needed to be …
11 yr customer, have to cancel for price going from $27 to $67 over a decade of increases and the auto renewal was 4-1-20. Since I did not give 60 days notice by 1-23-20 they said I can give 60 days notice now and they will only charge me …
We love just outside of Carroll Ohio, have had this company, Local Waster for several years ,past 6 months their Service has been Horrible, currently they have not picked our trash up for 3 weeks and will not prorate our bill ,they say …
Since last October the service of this company has been terrible. I have spoken to it’s office every week since. The trash haulers have left trash in the can. And on many occasions tossed the can in the road. Or just left in the road. I have reported this to the BBB but they refuse to make a complaint against this business.
We are now on WEEK 6 of not getting our recycling picked up. The entire block in Worthington is being ignored. Six straight weeks I have had to fill out a form for this company to make a special trip and pick up our neighborhood recycling.
We haven’t owned the house since December. The new owner has called them multiple times. I continue to get billed. I called in February and told them to take the bill out of our name. Not my issue.
They took money out of my account for us payment then they said they never got it you can clearly see it came out of my bank account then they sent me to collections and repoed my trash cans over $60 when technically they owe me $126.99 then when I talk to him they said tough luck
Many times left Bags and other trash in the dumpster. Also broke our personally owned 95 gallon dumpster but refused to replace it because it wasn’t noticed and reported within their 1 week window.
this company took over the contract from rumpke and everything went great until May 25. My yard waste wasnt picked up so I called -no response. called again on May 26 and assured it would be picked up. It would appear customers get the same lip service but to no avail. their customer service is a joke.
Complaints have been submitted regarding our bin(s) continuously being placed in our driveway once dumped since at least December 2021. We receive the same response every time: “We apologize for your frustration. We’ve notified operations …
Terrible at picking up yard waste and throwing away personal garbage containers. They are starting at 6am now in GC and waking everyone up. Quite hours are until 7am.SMH
We have no choice but to use this company. I thought it was only me until I came here and read the reviews. They throw my neighbors trash can in my driveway, they throw mine in my yard, they mix my cans up with other peoples on the …
It’s really disappointing when it’s your bills is always paid on time and you’re trash not being pick up on Friday one of them is today October 28th 2022 my garbage was skipped. When can we ever
get the right service from this company?
So upset with this place. I missed one payment for 55.00. Complete oversight. They came 2 weeks later and picked up one trash can. I called to find out if they took the can, they replied “Yes” for a late payment. I apologized, said it was …
Every week I see these hard working men in our Township doing a job that most of us would not even consider. They work a very labor intensive occupation in all types of weather conditions. Not to mention the bad drivers they must be so …
They missed our trash pickup 10 weeks in a row. I’ve had to call every week for them to send someone to pick up. Every time I ask what can be done, they give me the same response, “we’ll notify operations and schedule a pick up for you”. …
When we started with this company they did really well, we were pleased. The cost has gone up yet again. Got our email statement yesterday and the price increased again! I understand everything is going crazy expensive ( thank you Biden), …
Called to have our recycle pick up because they have passed our court 2 out of the last 3 weeks. Was told a request would be put it and that was on Tuesday. No pick up so I called Wednesday and was told it would be picked up that day. No …
They did fine picking up trash and stuff for our house until we moved. We called to schedule a bulk pick-up and were told to just put the stuff out and it would be picked up. We were moving out of state before trash day so we did as they …
Every week, it’s the same thing. We have a sidewalk to put the trash cans on, but instead of putting them back where they get them from, they toss them behind our cars. We make sure to watch them, and we take pictures each time. We watched …
This company plays a weird game. They take unwrapped furniture from houses on our route but not from the apartments. Seems a little fishy to me. Are you trying to insinuate something? Apartment dwellers all have bed bugs while home owners …
I would have rated this lower BUT their customer service is pleasant. The people picking up your trash take no care as to where the cans are placed, if they brake them, or if they leave trash over the yard. Awful, and would not recommend!
We’ve been forced to use this company for 10 years because our town contracts with them. Not only are their service times so inconsistent, but the office staff are rude. Drivers leave trash all over the street, and if they miss your pickup, …
I have mobility issues. Had most of the trash out to the road and realized a couple hours later I had one more bag. Saw them coming down the road. Was half way out to the road the gentleman saw me, came to me to get the other bag then …
I feel that the trucks in my community do a great job. The guys are always helpful and friendly. I rarely have any concerns with their service. It is a hard job that most people could not or would not do. Before you post lousy and …
I used to have this service no problems till I got athe quarterly bill in June 2020 called CS trying to see if they have any discounts such as Senior, COVID-19. No I said then I need to cancel my service. She said I couldn’t because of the …
It’s A Health MATTER of waste specially of COVID 19 to ignore anything related to. They should be extra precautions and treat there customers differently cuz the world never been the same. Horrible experience no professionalism. I use them …
They’re truck hit my car! We were merging and the truck driver said, “oh my bad, didn’t see you” then he proceeds to laugh at the matter! He refuses to give us his name and insurance info!
(Translated by Google) He does not like it
(Original)
Grat place
worst company out there and what is worse is Whitehall contracts to these encompenant company
Imagine having a BIN that can be tilted and moved with ease. Instead their employees try and drag it and when they can’t they say it’s too heavy to be moved. So they leave it open in the rain to get heavier. You make a server request and …
Garbage Service at its Best!
Best trash company ever!!!
Love it
Poor communication and poor customer service.
I work here lol
Excellent
Extremely unprofessional and horrible customer service!!
TERRIBLE!
Great service
The best
Very bad service and crazy customer service hate them all
FORGOT TO PICK UP MY GARBAGE. no way to contact them
Timely service. Very clean and respectful
Poured some concrete!90+ yards
Family owned and operated business! Great company!
Bad service always. I have no pick up over a month !
The crew and staff work hard and are very professional.
Put my trash out told them it was a bulk pick up and they left stuff on my lawn
Nice place, nice people. A little tricky for big truck with sleeper but Ok.
Awful company prices went up they block my drive to bs then flip me off customer service blew me off an did NOTHING!!!!!!
I have had no problems with my service, thus far.
Rude and unprofessional drivers. I called in about the driver but they did nothing. Even with proof.
They are the worst, always miss my trash and recycling, continue to tell me they are training someone one the route!!
Very happy with our service. Pricing is great too. Highly recommend.
These guys are amazing. One of the hardest working crews I have ever seen.
LOUSY CUSTOMER SERVICE. FAT BIT**ES WITH ATTITUDE AT THE PHONES
The guys who do the pickup are Great! Always on schedule, very polite.
We’ve had LWS for at least 10 years. No complaints. None.
This service company is terrible, refuses service to new tenant due to previous tenant. Company attitude is poor, won’t last long.
Broke both of our trash cans and they refused to pick up the trash due the broken cans that they broke an refused to replace them.
Customer Service is awful, Service is awful and the city of Whitehall refuses to do anything about it.
Worst trash service in central Ohio. Terrible customer service. Misses trash pick ups on our street on a regular basis. Absolutely terrible company.
This is the worst waste service in Columbus,Ohio never pick up trash
Very rude drivers. Drop stuff and won’t pick it up. Blocks the street and if a car is waiting they will make sure to go slower so people have to wait.
The trash man threw our trash can on to the driveway and then cussed out my wife , made a report with corporate never heard anything back.
Customer service is helpful and has resolved any issues I’ve had. My service began in August/2016.
These guys are an absolute joke. I’ll be calling when they open to cancel my pickup. Don’t waste your money
They never pick up all of our trash . They leave trash laying around my yard and the street . Very rude and careless
If there was another option in our area this company would have 0 business. Always rude never complete trash pickup and refuse to take responsibility when they mess up. Pathetic
I’ve been calling since 8:30 this morning to get a dumpster picked up. Are you guys that busy? Usually someone picks the phone right away
Nice customer service and workers
They are forcing me to keep their service when I dont need it anymore I paid my bill and requested my account to be closed and they wont do it I told them I live close to the dump and only one person is living there and they still refused to closed my account
I just called in and spoke with Kaylee and she was very helpful. She answered all my questions and gave me additional information I didn’t know I needed. Thank you Kaylee!
Great place to work !! Love driving there Semi !! From what I seen on customer care house to house great people..
A good friend of mine just switched to them for his business. They are significantly cheaper than waste management, and they empty the bin twice as often. Way to go, fellas!
Great service!!! most of the reviews on here are residential so if you’re a business looking for great service at a great price this is it!!! best thing is they’re local so let’s support more local businesses!!
I had a issue and called this morning and with dealt with Laura today in customer service..and let me just say she is top notch!!! excellent customer service!!!!..I would like to say thank you for her help!
forget to pick up our trash/recycles..many times now…threw away our can one time even after we told them and asked for it back..break our cans constantly…customer service is always rude..ready to change service..they must hire …
horrendous. they cashed our check yet said we did not receive funds so they suspended our service.. funny that the check was cashed. Also broke one of our large cans, we continued to use it anyways and they ended up taking it!
They are horrible!!!!! They don’t pick up all the trash it’s trash flying around out parking lot because they refuse to pick it up it’s looks like we live in a dump, if I could post pictures I would smh
Not very friendly staff. Very poor customer service! They over charged me and then I finally talked to someone about it said they would take it off. A week went buy and they still didn’t refund the money. I called back and the management said I was being difficult and refused to refund any money that they owed me.
This company does not see people behind the billing statements, just the money. God awful, horrendous company with poor ethics and dreadful customer service. This is a company the community can do without. Bring back Waste Management !!!
The trash thrower asked me to get in his truck with him and his guy to show me what a good time looks like very unprofessional you don’t hit on a customer like that and then ask her to get in your vehicle
The chubby guy at the front desk was very nice to me
Hard to get customer service when you have a problem. on hold indefinitely. Tried the email route but no response. Billed for service not received. No trash pickup for 4 weeks.
Hasn’t brought my trash can and its been almost a month. They keep saying 7 to 10 business days its been longer then that and they keep lying.
Please leave the hours of service on your voice mail when there is a holiday so people will know whether there is a scheduled day for pickup or that the holiday is being observed all the company is worried about is getting the information out on how to pay a bill!!!!!!
So tired of poor service!!! Leave trash cans in the roadway, in front mailbox, in neighbors driveway etc, etc, etc….
They are the WORST company ever!! The customer service is horrible! They are rude and will not return calls! We have rentals and they have tried charging amounts that are not even accurate.then refuse to,even look into it and then say they don’t have a clue!
Their Customer service is terrible. Would give 0 Star review if possible. I have had problems with their residential and commercial service. Don’t waste your time, there is a reason they are cheap!
They Usually forget to pick up our garbage. Every week in Pickerington it’s a coin toss. Again today, didn’t pick up the trash and their offices are closed. Why?
See posted picture, Driver of truck 313 flying down I-70 with a big jug of water hanging off the Mirror. If this was Waste Management, driver and thrower would be fired.
They took trash out of my trashcans and threw it in my yard. When i called i was told it was a courtesy to me. So i guess if i throw my trash in the yard of their business its a courtesy to them
Had bulk trash. They skipped our house for whatever reason. I called and was told they would be back to get it .Well that didn’t happen. So now I get to look at the bulk trash all weekend until Monday when I call again about it.
I was charged $20.00 for “incorrectly entering” my account number but they could not verify the number entered. They said that is the returned check fee charged by the bank. How do you charge a fee for an account that doesn’t exist!!!
Just watched them put my trash and my sorted, labelled recycling into the same truck load. Does this company actually recycle like they claim to? Or does their service monopoly in my area mean I should be taking my recycling to a center myself?
Carson DeHayes is the best representative for this company!! He is VERY attentive and always so helpful. Thanks for all your help. We are so excited to start recycling!!
Absolutely horrible! Don’t let them fool you into believing you have to rent their trash can. You can purchase your own. Avoid the little girl that sounds like she’s 10 years old. No customer service experience at all!
I’m stunned by the low rating!! Best refuse company in Central Ohio! Always professional, friendly and accommodating- not just the office staff but the drivers also!!
I am actually very happy with the service, however just like someone else said, the on-line system simply does not work, it won’t accept the account number on my bill. I tried to call and after 35 minutes on hold, I gave up 🙁
Threw recycling bins and trash cans away,every week they kick and throw my bins everywhere when I’ve called in they say I call all the time complaining,they have made obscene gestures at me in and cussed at me in front of my grown daughter …
Really..no stars for this company. They have the WORST customer service. Billing is a mess and they don’t stop arguing. Be careful e-mailing, they will blow up your inbox on how they are right and the customer is wrong. Quite unprofessional team.
Seems like once a month they leave the can in the road. Wouldn’t be an issue so much if we didn’t live on a hill in the country. You don’t see it till you come over it. Just don’t want someone hitting it and getting hurt.
I recently moved into the condo complex and the existing receptacle had a broken lid. Called to get it repaired. Was told 7-10 days, its been 16 days and no action. Called back twice and was told “were busy”, well are we all.
Constantly having to call them to pick up recycle! This is real old! now have them programmed in my phone got tired of looking up number to get them back out here to finish their job talk abt waste of time not to mention their gas we pay for
They been always excellent, drivers are always polite and helpful. They even picking up things the city waste services never would. I really enjoyed them after moving from Columbus to west Jefferson area.
They just threw my trash can lid away! We just bought it back in April! They had no remorse just said it was broken and “I’m sorry but there is nothing we can do about it.” It wasn’t broken! The lids come off!
Came home There was glass everywhere in my driveway there has been several times that they have not picked up my trash and we even had the police get on them because they are not picking up the trash
The only reason why we use them is because the town we live in has a locked in contract. Billing is HORRIBLE. I received our first bill since we moved into our house and we somehow have a past due balance on top of the regular rate.
I have never had one positive interaction when calling for service/complaints/questions etc. Their rep(s?) are unbelievably rude. I’m just happy to never have to interact with them again. If you can select a different company, I definitely would.
These guys are horrible! They make a bigger mess than they’re worth at certain locations usually landlords when people move out have to clean up for hours after them. They make the community look horrible with the mess they leave their …
I have never had any problems with LWS they have always been good . Shame on the person that is assuming that 75% of the workers are on drugs if they are getting a drug test they call them up they know exactly where they are by gps on the …
On 10/04/2016, Richlanne Road, Hilliard, Ohio, I observed a young, white man who I took to be the driver of local waste services truck 325 doing the following. He THREW a pane of glass into the back of the truck so hard that it shattered …
Frequently miss picking up garbage cans placed on street in neighborhood. Not responsive when I reached out to get the error corrected. Do not recommend working with this company.
Worst ever trash pick up! Live in Grove City. Just sling trash all over! Hands down worst must rude customer service ever! Call City Council! We need a better trash service. Call BBB. They claim to have an A+ rating.
I have spoken to the driver several times. Very courteous. Very professional. They have always taken everything and if anything dropped on the ground, they have always picked it up.
I’m giving one out of five stars only because google won’t allow me to give ZERO. …
Anyone else use Local Waste services for trash pick up? Ours have not been picked up this week. Normal day is Monday. Been at curbside since Saturday. Called Tues & Wed and was told it would be picked up on both days but still there. Am I the only customer with issues with them?
We have used them for our past 2 homes, and service has always been good! They dont throw the cans around, and they pickup what we set out. No issues with trash or recycling Thank you for taking care of our needs!!
Drivers drive fast,they don’t pick trash up on regular times and representative services lie.
This company does not deserve one star. They discontinued my service and gave me a returned check fee when I had the funds in my account. I asked for paper notices to be sent because I do not receive their email invoices and I am required to log in online and make these changes.
When one works for Local waste, if you RIP a brand new Kenworth up AND take out the light pole!!! Your job is SECURE!!! Tear up a truck YOUR GOOD!!! But show up to work NEVER MISS a day!! Advise the radio room that a compactor has to be …
OMG…I wouldn’t give this company 1 star! This is absolutely the worst company. I live in Grove City, in the Meadow Grove subdivision. The prices constantly rise. I feel like there is some sort of fraud going on. I feel the City of Grove …
Guys leave trash on the ground, leave containers in the road laying down or in the neighbor’s yard. Customer service is an absolute joke. They come at all different hours and drive up and down one way roads the wrong way. Furthermore, they’re based in Michigan, we live in Ohio. I’d rather my money stay local.
I live on a busy street and every Friday I am behind the LWS truck on my way to work. They really hustle hard – rain or shine – and try to get out of our way. I was seriously impressed with their hard work. They also turn on the next street each time to reduce the backup on the busy street. Good work!
I cannot express my thanks enough to the great guys who take care of picking up the trash. They go out of their way to be courteous and helpful. They know my disabilities and are always more than kind to me and never think twice about …
5 yr customer , they have always taken all my junk, these are good people. Excellent customer service manager , the guys are courteous and friendly,If you have an issue they contact you right away and help as best as possible to resolve the issue. Keep it up!
Anyone else use Local Waste services for trash pick up? Ours have not been picked up this week. Normal day is Monday. Been at curbside since Saturday. Called Tues & Wed and was told it would be picked up on both days but still here, it’s Thursday. Am I the only customer with issues with them?
The fellas on our route are AMAZING! They have even brought my trash cans back up when I had a hip replacement! Everyone around here knows how cool they are! THANKS!
This company is in need of investigation from DOT. More than 75% of the drivers and loaders are on drugs. There is a serious opiate crisis taking place at this company. The drivers and loaders are using while working which can be very …
This is the worst waste-removal company we have ever used, and unfortunately, we have no option in our neighborhood to use anyone else. They missed our pickup multiple times, throw garbage all over the place, and when we were moving and …
Came home found both of my cans like this. Trash and can scattered on my property.
I can’t believe I see all these bad comments about Local Waste. They have always been an excellent trash hauling company in our neighborhood. The men working are always courteous. They take everything I put out at the end of my driveway. I …
They were good to me. I put the unlimited pickup to the test, and they never let me down. I would still be using them if they serviced my new address, but I guess I moved too far away.
I have been forced to have Local waste as my trash pick up. I find my recycle bins in my creek more often than not . there is a small creek right beside my driveway but plenty of room to set 2 recycling bins and weve had as many as 4 trash …
We live in a rural area where weather conditions and winds tend to be high with an element of wild animals. The driver/collector who picks-up ALWAYS neatly places the receptacles side-by-side in an area where they are less likely to blow …
Called in about them not taking the start of my shed tear down. I didn’t have much ready so very minimal. The driver left it and when I called to ask the very monatone receptionist made sure to appologize that I felt disappointed even after …
I’m referring this one star review solely on their customer service. The person who fielded my requests to replace broken cans was rude and wholly incompetent for the job. It took weeks to get new cans! In fact we had to go AND PICK THEM UP …
Horrible service! They consistently skip our house – particularly for recycling, and let our bins fall in the road or down our bank every single week.
These people suck, they came through our neighborhood today, it’s a Saturday because everything is delayed from memorial day, and they didn’t pick up our trash! Our neighbors and everyone got their trash picked up and the trash guys didn’t …
They have been amazing. I think they missed us 1x in 15+ years. They take everything we set out – literally everything. We had a house fire and after moving back in we had a HUGE amount of stuff and there have been some other times over the …
They helped me in a time when I had an appointment with Waste Mgt to pick up some junk. They picked up the slack got us someone to come get the junk and all in the same day. Great Customer Service
Just moved and switched trash pick up companies. I called customer service to put the service in my name and Laura was super helpful. She was very quick and the process took maybe 1-2 minutes, and no wait times. Laura was helpful and super friendly. Our trash has been picked up on time without any issue.
They what you to pay all this money for trash to be picked up and they don’t pick it up and have ever excuse why it was picked up. They are about their money not there customers. I say if you can get different trash removal get it. The representatives are rude, hang up on you because your consider about your trash that you pay
Had a local waste trash truck pull out in front of me on rt 158, when i was less than 60 yards from him,(on a straight stretch) when i was traveling at 55 mph! I almost hit him, sad thing is he stared me in the eyes when he did it, so i …
Local Waste Services are an excellent service orientated company. They have picked up my trash since 1995 at two home locations. Never damaged anything or left a mess. Of coarse I bag all my trash except for large solid waste of coarse that …
Would NOT recommend! Tried to cancel service 2yrs ago and they didn’t record my call in. Now, they’re saying that we have an outstanding balance and went to collections. DIDN’T HAPPEN. They would rather sit on their $91 collection than reinstate our monthly service. NOT A SMART BUSINESS PRACTICE.
Once every month or two they fail to collect your trash. The trash guys fail to put your cans in your yard, they leave them in the street where you park. If you have bulkier items not in a can it is 50-50 they will grab it as they are supposed to. Lazy
the worst ever do not use. Horrible trash pick up if the do it at all. Their online bill payment does not accept their own account numbers as being valid. When you do pay with an alternate electronic service they lose the payment. Then …
They’re employees for not care for your property or your belongs! I spent over 3k beautifying my front yard only to come home and have trash can lids and recycle bins tossed haphazardly falling wherever they may. …
Every week I wonder where I will find my trashcans and what condition they will be in. The street, the side walk, my neighbor’s yard, blocking my driveway…how hard is it really to put them back where they were found? How hard is it to not …
I had a great experience with Local Waste the second time around. The office girls I talked to were very nice and worked everything out. When I called in to have it discontinued due to moving everything went great. Not sure what happen …
Pataskala needs to cancel their contract with this garbage company (pun intended).
We have had several occasions where our trash has not been picked up but the rest of the street has. I finally called and they “pulled the cameras” but according to them my trash wasn’t out when they came (although it was and they took our …
I had six bags of yard waste that the regular trash guys did not pick up. I called to ask why as just the previous they had picked up a bag. During a very nice conversation with the company, they explained why they did not pick up the yard …
This company was forced on us by the township. Horrible customer service, had to call them twice after leaving a voicemail, no one returned my call. When confronted why they didn’t call me back, no explanation. They didn’t pick up my trash …
They miss our trash pickup every other month and we have to call. Not sure what the issue is, because they empty all the trash containers all around us. Annoyed, but stuck.
Gotta love when they pick up your trash and throw your trash can away with it. I called to complain, and got told that the driver didn’t remember anything unusual from the route (of course they wouldn’t admit it, and highly unlikely you …
This is a terrible company that cannot be counted on. I have had them since April and my home has been skipped at least 4 times!!! I was missed last week so I called and unwashed supposed to be picked up by the endogenous the week, but they …
HORRIBLE SERVICE!!!
I would give zero stars if that was an option. This company very regularly …
While I’ve not experienced problems with billing or the pick-up of items set out according to LWS and Grove City policy, I have experienced issues with careless handling of containers after being emptied, especially recycle bins. On many …
I can not believe our city has a contract with them. They hit a car, and since there was no video proof from neighborhood would not cover. They spill trash and will not pick up, don’t pick up unless its in the trash bin. Very poor.
if i could give zero stars i would after two years of service and calling once a quarter because my trash was not picked up i have now transferred service to pay MORE because LWS is so terrible. When i call they accuse me of lying and not …
I live in Worthington Ohio and ever since they switched to Local Waste fro Rumpke our service has gone down hill. We live in Worthington Estates neighborhood. The trucks in the morning think they own the neighborhood streets and drive …
Threw a brand new can in the compactor while I watched – refused to replace it. We watched the truck break the handle on a can we paid $150 for two months ago. The guy then picked it up and threw it in the compactor. I contacted the company …
My business has used Local Waste for over 15 years. We are extremely pleased with the level of service we receive. As a manufacturing company, we constantly need our large roll-off dumpsters emptied – sometimes just a day or two after our …
I moved from my home on 9/10/2021 and trash day was on 9/11/2021 my can was left at the home. I called to stop service prior to my move out date and they were to pick up the can. Now they are trying to bill me for a can that is still at the home. Horrible service to say the least.
They have taken our trash can that we bought and they are very unprofessional
Acquired my former trash hauling company. Thought they’d be better…nope. Changed my trash day. No telling what time of the day they would show up. Sometimes your trash would sit in front of your house until after 6pm after being put out …
They have failed to pick up my trash 3 out of the past 5 weeks. Today I called to have them come and pick it up and was told they will not come and get it due to I didn’t call within 24 hours. I was actually told that it would be …
Bety BAD Service. Like see the pictures August 8, 2018 ay Whitehall OH they leave SEVERAL trash can UNCOLECTED
I use them for multiple properties and have not had an issue besides sometimes they are slow to notify me if a tenant has not paid the bill. However, they are always very prompt in responding to both calls and emails and have alway fulfilled any requests for additional and/or bulk pickups.
The trashmen ruined 3 of my trashcans, I had them for years when we had Rumpke, and had no issues. The company gave us a complimentary trashcan, and for some reason they would leave it blocking my driveway or in my neighbors yard. I …
We’ve had Local Waste for almost 3 years and generally have had a good experience but… this is the 2nd time in three weeks that our garbage has not been picked up (and we were out of town last week)! The driver is falsifying his/her …
I I have used Local Waste for nearly 8 years and have never had any issues. We moved 3 weeks ago and are still waiting on delivery of new cans. They have told me 3 different dates for the delivery and called again this morning to speak with …
Every single week they throw my trash cans back into the middle of my driveway so I can’t pull in off of a busy street (knocked over). I have also personally seen them knock over my recycling and let it go all over my yard without picking it up multiple times. Absolutely ridiculous.
I am forced to use this trash company. I have made arrangements to pay bills that have been late, and they have still sent it to the city, with no documentation of the phone call in which they agreed to a payment arrangement. Yes it was …
I left a one star review at first due to a horrible customer service experience where they decided it would be okay to charge me $75 for missing equipment instead of fully looking into the issue. A supervisor did call me back same day and …
Let’s start with them not picking up my trash for 2 weeks “because the can was too heavy” me, a woman drug it up the driveway just fine but apparently it was too heavy for the what, 3 men? That collect. After I complained about this they …
This is the 2nd time this year that they did not pick up my trash! The first time they said it wasn’t close enough to the road! But it is in the same place it is every other week! I called this morning and the voicemail is still from last week! Definitely looking to find another company to use!
Threw away my garbage can lid. Never empty cans. Throw garbage everywhere. Mix my cans with neighbors nextdoor. I can hear them complain about their job.
They are horrible. If they drop anything, they just leave it in the street. Trash everywhere on trash day. The trucks leak all over the streets.
We had Waste Management and bow our town has a contract with Local Waste Services. Customer Service reps (when they answer their phones) are rude and unhelpful. I received a ‘PAST DUE’ statement before i even received my first bill. They …
Fantastic service and a very reasonable price, all from a “local” owned company. Professional from top to bottom.
Tried to schedule a bulk pick up after they didn’t pick up my yard waste on my scheduled day and was told it would be picked up on my next service day. They didn’t get it the first time, why should I believe they would pick it up the next …
The new driver is very rude and can’t drive, they refuse to come down my lane because it is narrow and they can’t back out, so instead they walk down and drag our trash, spilling trash everywhere and breaking glass, etc. They don’t clean it …
I am not a customer but I live and work in a region where they provide services and I cannot say anything bad. They service a busy road during an extremely busy time and handle it well. As the driver stops to allow the runner to grab the …
They received exclusive Granville Township franchise for trash removal some years back. Have found them to be reliable and easy to work with. Even to the small things like picking up bits of trash that escape while being dumped into truck compactor. Also found the personnel to be cordial and polite.
On 6/26/21 The collection crew threw away and destroyed one of our 3 month old 95 gallon trash cans. Local Waste Services refused to replace our can and offered a $30.00 credit for a $75.00 can. When I asked for a supervisor, I was told …
2 year update. HOW MANY TIMES DO WE HAVE TO CALL AND COMPLAIN ABOUT YOUR DRIVERS LEAVING OUR CANS IN THE ROAD? This company destroyed my cans. I complained their response was I must have had a cheap can. The can I had was about $95 from …
Yard waste sits for 4 days before pickup. They insist that you call them within 24 hours of a missed pickup, and you do. But then they respond “we might pick it up 4 days later or maybe not.”
My trash was not picked up this past Monday. I called and the lady who answered said they would be out by the end of the business day….they never came. So my husband called this morning and they said they will get it by the end of the …
ZERO STARS. I moved into a new home in July and since I’ve moved here they HAVE NOT picked up my trash. THATS 3 MONTHS of trash, piling up. Where am I supposed to put it? My boyfriend has emailed them several times, no response. The worst …
• AT THIS TIME! I WILL LET MY.
PUBLIC REVIEW BE KNOWN.
👉”There is NO walk-in bill pay service at this time @ “Local Waste Service 1300 …
The trash collectors didn’t get my trash, so I called to complain. The customer service girl Megan said there were no notes as to why the trash wasn’t picked up, so it must have been picked up. I said I had time stamped pictures of the …
We purchased two pizzerias in Grove City, Tammy’s Pizza. Local Waste took great care of us as a customer. Republic had trash removal there previously. They chose to raise their prices – for us as a brand new customer – and proceeded to …
They’ve been picking up my trash and yard waste for 3 years now no problem. However, the past 3 months I have had 4 missed pickups on my recycling. Trash is removed no problem but the recycle bin gets missed. In Grove City. …
they do not even know the drivers routes! they are generally pretty good, but there are times they miss yard waste. I call them and they insist everything should be placed in front by driveway. yet they only pickup in the back for us and …
They would bring my trashcan back ro my house after having shoulder surgery. I’ve learned to ask the truck driver questions about how furniture & mattresses should be prepared in order to be picked up or any questions. When I’ve called the …
Used them for over a year, always had the same trash cans. One has a bear resistant lever to open it. The last 2 weeks that trash can has not been emptied. Called in to get it resolved and the company said they would not come out to collect …
I had yard waste at the end of my driveway for pickup. I understand why they didn’t pick it up because it wasn’t bundled. I called to see if I could schedule a pickup and was told yes but it would be within 24 hours and that it needed to be …
11 yr customer, have to cancel for price going from $27 to $67 over a decade of increases and the auto renewal was 4-1-20. Since I did not give 60 days notice by 1-23-20 they said I can give 60 days notice now and they will only charge me …
Today was my day to be serviced for trash and recycling pickup.
This is the second week in a row my trash wasn’t picked up. I called at 9:40 am …
One of their drivers damaged the driveway of one of the properties I manage.
We love just outside of Carroll Ohio, have had this company, Local Waster for several years ,past 6 months their Service has been Horrible, currently they have not picked our trash up for 3 weeks and will not prorate our bill ,they say …
This is the WORST Waste Management Company ever!! The Mob does a better job!!
I have a neighbor that NEVER pays his trash bill, so he always puts his 2 trash …
Since last October the service of this company has been terrible. I have spoken to it’s office every week since. The trash haulers have left trash in the can. And on many occasions tossed the can in the road. Or just left in the road. I have reported this to the BBB but they refuse to make a complaint against this business.
We are now on WEEK 6 of not getting our recycling picked up. The entire block in Worthington is being ignored. Six straight weeks I have had to fill out a form for this company to make a special trip and pick up our neighborhood recycling.
We haven’t owned the house since December. The new owner has called them multiple times. I continue to get billed. I called in February and told them to take the bill out of our name. Not my issue.
Local Waste comes on time the scheduled day but every time they empty our trash can they get more trash on the road than in the truck.
They took money out of my account for us payment then they said they never got it you can clearly see it came out of my bank account then they sent me to collections and repoed my trash cans over $60 when technically they owe me $126.99 then when I talk to him they said tough luck
Many times left Bags and other trash in the dumpster. Also broke our personally owned 95 gallon dumpster but refused to replace it because it wasn’t noticed and reported within their 1 week window.
this company took over the contract from rumpke and everything went great until May 25. My yard waste wasnt picked up so I called -no response. called again on May 26 and assured it would be picked up. It would appear customers get the same lip service but to no avail. their customer service is a joke.
Complaints have been submitted regarding our bin(s) continuously being placed in our driveway once dumped since at least December 2021. We receive the same response every time: “We apologize for your frustration. We’ve notified operations …
Terrible at picking up yard waste and throwing away personal garbage containers. They are starting at 6am now in GC and waking everyone up. Quite hours are until 7am.SMH
We have no choice but to use this company. I thought it was only me until I came here and read the reviews. They throw my neighbors trash can in my driveway, they throw mine in my yard, they mix my cans up with other peoples on the …
Tear up trash cans won’t replace. Also leave can in middle of road. Sometimes don’t take all trash in cans.
It’s really disappointing when it’s your bills is always paid on time and you’re trash not being pick up on Friday one of them is today October 28th 2022 my garbage was skipped. When can we ever
get the right service from this company?
So upset with this place. I missed one payment for 55.00. Complete oversight. They came 2 weeks later and picked up one trash can. I called to find out if they took the can, they replied “Yes” for a late payment. I apologized, said it was …
Every week I see these hard working men in our Township doing a job that most of us would not even consider. They work a very labor intensive occupation in all types of weather conditions. Not to mention the bad drivers they must be so …
They missed our trash pickup 10 weeks in a row. I’ve had to call every week for them to send someone to pick up. Every time I ask what can be done, they give me the same response, “we’ll notify operations and schedule a pick up for you”. …
When we started with this company they did really well, we were pleased. The cost has gone up yet again. Got our email statement yesterday and the price increased again! I understand everything is going crazy expensive ( thank you Biden), …
Called to have our recycle pick up because they have passed our court 2 out of the last 3 weeks. Was told a request would be put it and that was on Tuesday. No pick up so I called Wednesday and was told it would be picked up that day. No …
Hate to be this guy but this is crazy
We just moved to Sunbury Ohio and have Local Waste Services, LTD. For trash …
They did fine picking up trash and stuff for our house until we moved. We called to schedule a bulk pick-up and were told to just put the stuff out and it would be picked up. We were moving out of state before trash day so we did as they …
Every week, it’s the same thing. We have a sidewalk to put the trash cans on, but instead of putting them back where they get them from, they toss them behind our cars. We make sure to watch them, and we take pictures each time. We watched …
A man named Jackee is the recycle driver. He is the best I’ve ever had.
I call him Mr. Whitehall because he is special to a lot of people.
This company plays a weird game. They take unwrapped furniture from houses on our route but not from the apartments. Seems a little fishy to me. Are you trying to insinuate something? Apartment dwellers all have bed bugs while home owners …
I would have rated this lower BUT their customer service is pleasant. The people picking up your trash take no care as to where the cans are placed, if they brake them, or if they leave trash over the yard. Awful, and would not recommend!
We’ve been forced to use this company for 10 years because our town contracts with them. Not only are their service times so inconsistent, but the office staff are rude. Drivers leave trash all over the street, and if they miss your pickup, …
I have mobility issues. Had most of the trash out to the road and realized a couple hours later I had one more bag. Saw them coming down the road. Was half way out to the road the gentleman saw me, came to me to get the other bag then …
I feel that the trucks in my community do a great job. The guys are always helpful and friendly. I rarely have any concerns with their service. It is a hard job that most people could not or would not do. Before you post lousy and …
I used to have this service no problems till I got athe quarterly bill in June 2020 called CS trying to see if they have any discounts such as Senior, COVID-19. No I said then I need to cancel my service. She said I couldn’t because of the …
It’s A Health MATTER of waste specially of COVID 19 to ignore anything related to. They should be extra precautions and treat there customers differently cuz the world never been the same. Horrible experience no professionalism. I use them …
Our company has used LWS for the last 1-2 years. At first, they were wonderful. They showed up every week and emptied our dumpster. …
They’re truck hit my car! We were merging and the truck driver said, “oh my bad, didn’t see you” then he proceeds to laugh at the matter! He refuses to give us his name and insurance info!