LocalTel is Washington state’s #1 service provider of the fastest fiber internet along with television, phone, and security services for homes and businesses over the Chelan, Douglas, and Grant County PUD Fiber Optic Networks.
| Thursday | 8AM to 5:30PM |
| Friday | 8AM to 5:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5:30PM |
| Tuesday | 8AM to 5:30PM |
| Wednesday | 8AM to 5:30PM |
341 Grant Rd, East Wenatchee, WA 98802
We had a tech come out to install new service. Shane was awesome! He was friendly, knowledgeable, helpful and willing to do extra to accommodate what we were wanting. Thank you LocalTel for your great service and installation.
We have submitted an order for LocalTel as soon as we learned the Fiber service would be added to our address. The admin staff kept us informed of the status, right up to the scheduling for day of installation. On our installation date, the …
LocalTel has been incredibly easy to work with and has very reasonable prices compared to the west side of the state. It’s only been about a week, however, so far, our internet has been fantastic. The tech who came out to install our new …
LocalTel is awesome! The set up was super easy and a real person answers the phone every time I call!
No exaggeration: 2 months of service for basic cable and Internet (at which point I canceled) cost me exactly $593.98. I’ve never seen so many charges upon charges upon charges. And they’ll stand there with a straight face like it’s …
Tim in Tech Support saved you a 10 year customer tonight. After almost a year of being “blown off” by your previous tech support, Tim did some additional checking and said he would have a technician come out to check my fiber optics box, etc. Thank you, Tim.
Just the Best! Rock solid internet access. I particularly love access to any channel’s programing for the past 5 days. I watch every late night monologue, the next day. Tech support is first rate and personable. I worked in cellular …
So far, so great. The tech that installed was awesome. Very knowledgable and clearly loved his job. He went above and beyond to check all my outlets and placements for maximum coverage and speed.
Recently signed up for fiber with LocalTel and they were awesome. Everyone I have spoken to in the office have been super friendly and very helpful. Shawn the tech that came out for the install was amazing and everything was done so quickly. Awesome customer service from everyone ☺️
Sal and Manny did an excellent job setting up our WiFi. Very professional, respectful of our property and very personable. Thank you!
Very happy with Localtel so far! We started service with them one month ago, and the techs were extremely helpful & informative in getting us set up over the phone. We received a follow up call a few days after setting everything up, …
Very helpful and quick to diagnose issues. Great customer service.
We were having a lot of trouble with our Internet services. We were able to get a tech out pretty quick. They spent quite a bit of time solving our problem and getting us some new equipment/updated software. Manny and Sal went the extra mile for a job well done!
I’ve used all of the 4 largest ISP’s and these guys are by far the best! Great speeds, prices and reliability!
Technicians installed fiber internet and TV and were very thorough, explained setup, very accommodating as to location of outlets, cleaned up nicely after installation.
The request to set up internet service and installers were phenomenal! They were punctual and professional; internet was quickly installed. Highly recommend!
Customer service is great. Excellent communication. Service providers were on time, polite and efficient. Internet is fast and reliable.
Very quick and efficient service from calling to set up my account to installation. Installer was knowledgeable and fast. Service has been great!
Everything was great the installer Shane knew his stuff. He explained everything to me His knowledge was exceptional. The staff and online support are exceptional and accommodating. I am retired and used to work in the IT field. It was a pleasure to work with with these professionals. The deserve more than 5 stars.
The installation fees for my business internet and phone were more than double what I was quoted. Also, my monthly charges for phone and internet are significantly more than I was quoted ($50-$60/month more). This was very disappointing. …
LocalTel has provided the best service we’ve ever experienced. Knowledgeable and friendly staff, responsive, communicative, and fast, reliable fiber optic internet at very reasonable rates. All internet service providers should follow LocalTel’s business model.
This is the most expensive internet I’ve ever had at around $60/month along with all sorts of fees. To disconnect the internet, (which doesn’t involve picking up a router if you’ve rented it) is around $70 for no apparent reason. You also …
I found out about this internet service from a gaming bar. So off the bat, I knew I was going to get some really good internet. The pricing is so good that I feel like I’m going to get in trouble. And the speed of this internet is just …
Superb service, great product, super friendly and competent people. We had previously had a copper DSL line as we don’t have access to fiber or cable. LocalTel’s SkyFi high speed internet has been an amazing improvement! Additionally, I …
Geez, LocalTel really understands customer service. I dealt with three different people from my initial order, installation and follow-up . . . Ever person was so kind, knowledgeable and capable. They rock! – Dennis M.
I am going out of state for training with my job. My 16yo will be paying bills while I am gone. Come to find out Local tel doesn’t have patience for learning or for myself when I was trying to get my internet hooked up. I waited three …
Great customer service, easy, fast service installation and start up. And their tech support it world class. Absolutely fantastic! What a refreshingly great customer experience and terrific service. Way to go LocalTel!
LocalTel install service was great – fast, friendly and clean. Took about 2 minutes to validate and then speed test 978MB – impressive! Comcast and the other service providers should take lessons from this outfit.
Best service hands down! Making the phone call was easy, scheduling the installation was flexible and the installer that arrived (Shane) was flawless, prompt and efficient. He even stayed a few minutes longer so could personalize my router and login credentials. Finally a follow up call was so courteous. Thank you LocalTel.
We have had nothing but a great experience with LocalTel and SkyFi. Great customer service and the guys doing the installation were awesome. The download/upload speeds are solid and the reasonable subscription fee makes the service a great value. I highly recommend LocalTel!