Long Energy

HVAC services, Long Energy

If you’re looking for a heating and cooling expert in Schenectady, we’re here to help. We have the expertise to get your H.V.A.C. systems running smoothly. Call us today to find out more information.

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Long Energy Reviews ( 73 )

  1. our oil supplier stopped delivering to our area and we found out right when we needed a refill. a friend recommended Long Energy and they came out an inspected the tank and got it filled the next day!

  2. We’re over 70 years old and have had many oil companies over the years but Long Energy is the best by far! While we’ve had a couple issues but they were addressed fairly and quickly by the owners themselves. Staff and techs are all great! I would highly recommend them to anyone for both heat and a/c.

  3. If you’re looking at an apartment and they are the propane company don’t rent or switch to a different company immediately. They won’t come check lines unless you have money even though it’s the landlords bill. Can’t get a supervisor …

  4. Awful horrible terrible called for fuel said in two days they would make the delivery never showed up.Will never ever call them again.Found a different Company called and they did the job they said they would they made the delivery.

  5. Everyone in the company is extremely courteous, from the people answering the phones to the delivery people, next day delivery, just a wonderful experience compared to other companies.

  6. Signed up with Long Energy last week for propane deliveries & service. Very satisfied with the professional & prompt service + good prices!!

  7. Family members received a lot of water with there oil delivery. Long is attempting to remedy the problem but is semingly struggling to straighten this out. Any oil company worth their salt, shouldn’t have a problem solving this! Disappointing!

  8. Great customer service! They have reliable technicians, professional sales personnel and timely responses to heating emergencies. This is a great company to work with.

  9. I was out of state and my oil was about to run out.Long energy was my third call.Everyone else said 8-9 days or more.They were very polite and helpful.They inspected the tank the same day I called and then filled the tank the next …

  10. They always play games with the budget plans. As a propane customer of 6 years there is always a problem. No transparency in the billling, you sign a paper for a locked in rate and what you get charged is different every time. The woman who …

  11. Our blower motor went last night and Long Heating and Oil were here first thing with a quick fix. Big shout out to Bob L., Roger and the service tech Bob. Highly recommend. Thanks, gentlemen!

  12. I have used Long for fuel and service for years and could not imagine a better partner. Their technicians are extremely knowledgeable and responsive. A+ all the way!

  13. Three time promised delivery and three times company was a no show. Always say “your fuel is on the truck for delivery tomorrow” and then do not show up or call. Bob Juliano, the sales manager, promises great prices and service but …

  14. Long energy is a great company to do business with, from great technicians to the knowledgeable customer service pros they do a great job and kept me from running out of fuel due to access challenges. …

  15. Great customer service! Always pleasant and helpful! Service technicians were professional and did a great job installing my new boiler and hot water heater.

  16. BEWARE! If you want to save money $$$ go somewhere else. The 1st year they gave me a reasonable price. The 2nd & 3rd yr they were high priced so I decided to change companies. Bob Long called me & I told him we were going to change …

  17. Long Energy is the best company that you could ask for! They are on the ball 365 days a year. Very nice people to deal with. The drivers who deliver the oil are by far some of the nicest people. So very satisfied.

  18. I would like to response to Dan Miller’s review a day ago : I have had a relationship with Long Energy for 17 years, and have always valued and appreciated their professionalism and willingness to address any issue or request that I had. …

  19. We have been Long Energy customers for 30+ years which is the reason I gave them any stars at all. Six years ago our very old oil furnace died and as the natural gas line was now available on our street we opted to change over to gas and …

  20. Just had a new Furnace, Hot Water Tank, and AC unit installed all at once. Had a crew in house for 4 days. They did an amazing job, gave me an entire walk through of the work completed each day and company dealt directly with another …

  21. Roger and his team are always timely, professional, and there for their customers. I’ve also had amazing customer service in all dealings with this business, especially from Gina who quickly rectified a mix-up. Thank you guys so much!

  22. Horrible company. A technician came out to clean a furnace and I have an oil furnace but he thought it was a gas furnace so I asked if he can still clean it and he told me he can do it. He complained about our furnace’s location but I …

  23. Extremely prompt, courteous, and efficient! -8 outside, furnace would not run for longer than five minutes following a power outage. Technician arrived within an hour of service call. Issue fixed, furnace running great again! Will always contact Long Energy for HVAC needs!

  24. I have had the opportunity to work with Long Energy on multiple occasions on a variety of energy needs for the last 10 years. Long Energy has provided myself and my family with boiler service, in-direct hot water tank, home cooling with …

  25. I wanted to share my positive experiences with Long Energy. This past weekend my oil furnace quit working, thankfully had enough space heaters to get by. Called the office Monday morning and spoke with very helpful woman (can’t remember …

  26. Long Energy serviced my parents’ home for many, many years. The company is absolutely on top of customer service from scheduling, to maintenance and support. Very responsive – even same service when the furnace needed repair. So grateful for the years of service.

  27. We have had Long Energy coming to our home since rebuilding after the floods of 2011. They remotely monitor our services so we don’t run out. The drivers/delivery people are friendly and efficient. Their budget service is great for …

  28. The thermostat on my hot water tank went and it was causing us to have to reset it each time we wanted hot water. I reached out to Roger Livingston and like they always do without hesitation he connected me with Devon who ordered the part …

  29. Incredibly helpful and reliable. I needed to change fuel companies and I texted them and received a reply back very promptly. They came to my house and changed out the tank the very next day. Very satisfied. Thanks.

  30. Long Energy replaced my failing Amtrol Boiler Mate hot water heater and went the extra mile to be sure I was a priority in an emergency situation and also helped verify and ensure that the lifetime warranty from the manufacturer was honored. The technician, Bill, was incredible.

  31. I don’t know how I lucked out having Long Energy propane tanks when I bought my house and decided to see how the service was. 3 years later I am and have been completely not just satisfied but amazed at the customer service and care for thier customers. Thank you for helping and caring!

  32. We just moved into a new home and purchased the credit the previous owner had with long. Well long made us fill out their credit application and said they would transfer the credit, never did and then sent a check back to the previous owner …

  33. Long Energy has been my go to heating and cooling service company for the last 18 years. Whether its a repair or replacement I know that I am getting quality service and a fair price. Looking forward to a continued professional relationship with Long Energy.

  34. When we switched from an electric to a gas stove Long Energy was terrific at determining where the propane tank should go, installing the tank and hooking up the new range quickly and professionally. And when it turned out the burners …

  35. We have had a 15 year service and installation history with Long Energy. In that time, they have done all of our annual gas boiler inspections, cleanings and parts replacements (expansion tanks, thermostats, etc.), installed a mini-split AC …

  36. Long Energy has provided outstanding service to our Company and its branches! Always reliable and efficient. Technicians service with a smile and office personnel provide excellent customer Service! Long Energy is the company to go with if you want to work with the best!

  37. I have been a Long customer since I moved to the area in 1996. They have always been there, 24/7, 365, when I’ve needed them. The employees are courteous and knowledgeable. Their pricing has always been fair. I highly recommend them!

  38. I wanted to compliment your company and your staff for the service received. The technician who arrived at my home was very professional and patient with all of my questions and he exceeded my expectations. With the fair pricing on both …

  39. They’ve been Servicing my grandparents house for 20+, their services are significantly more expensive than other oil companies around such as burrr oil. They’ve had their furnace Serviced every 6 months to one year. They were very on top of …

  40. I have had Long Energy Service for at least a year and a half. I had some issues and they scheduled a service visit. They did service on things I didn’t request and then charged me late fees on the servicing. I asked for a budget plan that ended up being about the same without being on a budget plan. Decide for yourself…

  41. Highly recommended and THANK YOU for saving the day. One phone call. and had a great conversation with Roger, VP at Long Energy, who had me set up for delivery in a few hours and installed remote monitoring. AWESOME SERVICE on the eve of a …

  42. I wanted to take this opportunity to thank you and your staff for your service. The Technician that responded on Friday validated the reason we are so loyal and grateful for Long Energy. The technician was professional, respectful and …

  43. This company installed the furnace in my home for the previous owner. Now that it has an issue and I do not get my oil from them they won’t service it. Real great way to stand by your work. Stay Away!

  44. I recently moved and needed a fuel company to deliver my Fuel oil and Propane. I made a call to Long Energy and within a few days, I had my Fuel tank filled. I inquired about service for my furnace and generator and they hooked us right up. …

  45. Absolutely horrible company to deal with. Switched companies recently and had their tanks removed. (Got locked in at a much better price) Never informed me they had a price capping program for 1.5 years up until I said I was switching. Also …

  46. Long Energy replaced our AC coils and hot water heater along with other plumbing repairs at our home. Their technicians always arrived on time and completed the work that was agreed upon in an efficient and professional manner. Could not be happier with the service we received!

  47. I recently contacted Long Energy to get an estimate to replace my 35 year old oil boiler. Art was at my house within a few days and shortly thereafter I had an estimate for the work. Long’s quote was very competitive and based on some …

  48. Woke up a 7 degree morning at 5 am with our furnace not working. We have 3 young children so this was concerning. Called The emergency service number for Long energy, all I can say is wow. They answered, tech calls me right back and they …

  49. Long Energy was incredible. We had 4 different guys come out and each one was knowledgeable, polite, quick and efficient! We called to say we had furnace issues and they put in a new furnace within 24 hours. An amazing company!

  50. I spent $6,000 with Long Energy for a new furnace and it has been a complete nightmare, I never though I would miss that old oil furnace, but at least it kept my house warm. …

  51. This morning I woke up to a very cold home. Something was wrong with the furnace. I have a daycare business in the basement of my home so aside from my personal space I knew I couldn’t open the daycare. My first call was to the company I …

  52. Recently, we had an elusive problem with our furnace, and the technician Richie really went the extra mile trying to find the solution. We have been with Long for service and fuel delivery for 20 years, and they always reliable and come through to resolve any problem.

  53. They are a joke!!!!! Last tenant didn’t pay his bill on time or at all and they are taking it out on us. Ran out of propane on Sunday, had to get an emergency delivery. They claimed they had a tank sensor to refill before it became empty. …

  54. I was a Long energy customer for 9 years and made the mistake to switching to John ray, a friend got me to switch with a killer price, everything went well until the next season I was kicked off their “friends and family” plan, had to push …

  55. Chris Long called me personally over a discrepancy and miscommunication and put a lot of effort in making sure I was satisfied before hanging up the phone. We are opting not to change energy providers and to work things out with Long. …

  56. Ron, from Long Energy, recently did some repair work on our furnace. It was efficiently repaired and we had heat again shortly. Over the years, Ron has helped us out before and we have always been very pleased with the work that he has done.

  57. They came to my house on October 25 and it is not until October 27 that they tell me the “parts of the heat” that they have to fix. Not to mention that although the heat “has a guarantee” I have to pay. The day the technician came, he …

  58. I am very appreciative of your prompt, courteous & efficient service. All of your service technicians, Scott & Jessie, as well as the installers, Mat, Josh, & Joe were truly amazing & the new furnace gave me heat & hot water again within a day. A job well done by all of them. Many thanks.

  59. If I could give a zero I would. Long Energy states over and over how important their customers are, this cannot be further than the truth. They make deliveries unannounced and unasked for, just so they can charge out an outrageous amount. …

  60. Highly recommend Long Energy! They went the extra mile to get my A/C unit back up and running. I called in a panic due to my A/C unit failing on a 90 degree day. They had a technician at my house within 3hrs. The technician was friendly and …

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