Overpriced with rates increasing yearly. Water consistently has poor taste and leaves behind large amounts of residue. Unfortunately there is no other option in this particular area.
It’s very frustrating when you set up a payment and then get a notice your water will be turned off because you also have to call to tell them you set up a payment…its ridiculous that they cant just look in their own system to see a pending payment! Ridiculous extra work on customers!
Unfortunately, there is no “zero” option so i had to select 1star. online servies suck. And i have been on hold for close to an HOUR now just trying to get a representative. WOW. How is this even acceptable? 1 hour to get a freaking …
Their lack of auto-debit is absurd. And their policy to turn off your water without notice even though making payments because you have more than $60 on your bill (basically a month’s bill or less) is abusive (especially when the balance is …
MOVE ELSEWHERE! Siting at home now, after returning from work with no water. I call they tell me I did not pay my bill. Well thats lovely since, I have no bill nor do I have a notice saying that my water is going to be shut down. The …
Don’t try to own a fish tank. The chlorine content of water in Loudoun county is so high that your normal water conditioners will not be enough. It’s so bad that when you go into the bathroom to take a leak. All you smell is chlorine out of the toilet.
After recently relocating to Loudoun County, I was surprised that the system was so out of date. Was overjoyed to receive a note stating they were updating the system and paperless bills/online payments would be available. Signed up for …
Online services work well, had no issues. The best part is that they have hourly usage data for every house. They have fancy data mining going on in the background, they will give a call if they see continuous water usage over a period of …
I have never dealt with a payment system more out-of-whack than that of Loudoun Water. My wife and I can predict when we will receive an automated phone call from them reminding us that we have a past-due balance. Of course, when we call …
(NOTE: All 5* reviews below are from people that have not reviewed any other businesses, or only leave 5* reviews. This company is terrible, but unfortunately they have a monopoly.) …
Customer service has always been great for me. Love the automatic usage updates on the website. The prices are fair. Also love the 5,000 gallon notice before you hit the next tier. I also think the water tastes fine and feels fine in the shower! A+ service and product!
New resident to the area and setting up an account with Loudoun Water was simple and easy. I spoke with Lisa R who is extremely pleasant, courteous and willing to help. She answered my questions and proceeded with the final steps to open the account. Overall experience is 5 STARS.
Loudoun Water came to our home today (Wed) to let us know about high water usage. The gentleman was polite, informative, and helpful. I knew we had a toilet running for about 5-6 days – we just hadn’t thought about it or fixed it yet. I …
This place is trash
Worst customer service ever! Hung up call and not at all helpful.
Quality of the water is terrible. Very harsh on the skin and hair.
Poor servcies, crap online payment system despite setting up automatic payments it does not take effect and in result disconnection.
Really nice walking trails and indoor exhibits. My nephew enjoyed our visit!
Too expensive and highest utility bill among Gas & Electric as monthly basic.
Loudoun water website and payment system is still 20 years behind. This is the result when there are no competitors.
Overpriced with rates increasing yearly. Water consistently has poor taste and leaves behind large amounts of residue. Unfortunately there is no other option in this particular area.
It’s very frustrating when you set up a payment and then get a notice your water will be turned off because you also have to call to tell them you set up a payment…its ridiculous that they cant just look in their own system to see a pending payment! Ridiculous extra work on customers!
Unfortunately, there is no “zero” option so i had to select 1star. online servies suck. And i have been on hold for close to an HOUR now just trying to get a representative. WOW. How is this even acceptable? 1 hour to get a freaking …
Outdated payment system.
Outdated online options.
In this day of 1 click payments, you feel like they almost don’t want you to …
Their lack of auto-debit is absurd. And their policy to turn off your water without notice even though making payments because you have more than $60 on your bill (basically a month’s bill or less) is abusive (especially when the balance is …
MOVE ELSEWHERE! Siting at home now, after returning from work with no water. I call they tell me I did not pay my bill. Well thats lovely since, I have no bill nor do I have a notice saying that my water is going to be shut down. The …
Don’t try to own a fish tank. The chlorine content of water in Loudoun county is so high that your normal water conditioners will not be enough. It’s so bad that when you go into the bathroom to take a leak. All you smell is chlorine out of the toilet.
After recently relocating to Loudoun County, I was surprised that the system was so out of date. Was overjoyed to receive a note stating they were updating the system and paperless bills/online payments would be available. Signed up for …
Online services work well, had no issues. The best part is that they have hourly usage data for every house. They have fancy data mining going on in the background, they will give a call if they see continuous water usage over a period of …
I have never dealt with a payment system more out-of-whack than that of Loudoun Water. My wife and I can predict when we will receive an automated phone call from them reminding us that we have a past-due balance. Of course, when we call …
(NOTE: All 5* reviews below are from people that have not reviewed any other businesses, or only leave 5* reviews. This company is terrible, but unfortunately they have a monopoly.) …
Customer service has always been great for me. Love the automatic usage updates on the website. The prices are fair. Also love the 5,000 gallon notice before you hit the next tier. I also think the water tastes fine and feels fine in the shower! A+ service and product!
New resident to the area and setting up an account with Loudoun Water was simple and easy. I spoke with Lisa R who is extremely pleasant, courteous and willing to help. She answered my questions and proceeded with the final steps to open the account. Overall experience is 5 STARS.
They really work to help you pay your bill. Always helpful, and clear about what charges are for. Kindly people.
Loudoun Water came to our home today (Wed) to let us know about high water usage. The gentleman was polite, informative, and helpful. I knew we had a toilet running for about 5-6 days – we just hadn’t thought about it or fixed it yet. I …
Called ahead to transfer services by a certain date. I got a “past due” bill to my name for a time period I didn’t even own the home. …