Pretty sad when you have to prove that you are yourself 13 years ago these people are the rudest prejudice people I have ever seen money grubbing time to get a lawyer
This institution has to be, I mean HAS TO BE, the worst most ineffective in the U.S. I could not be more disappointed that this is the Revenue department for our state. AWFUL!!!!
Some place you don’t want to go here . There never any thing good for you to stop in for more so if you are invited to go wish you the best of luck if you get invited to go or have to go
Didn’t know what to expect as far as customer service but I guess I should have known better. Had to call yesterday and the lady who answered was very rude, unprofessional and unhelpful.
Was unable to update something for our LLC on the website, called in and the rep was so helpful and took care of everything I needed in a matter of minutes! Excellent experience.
Worst state ever to register a boat. Having to deal with LDR to register a boat is ridiculous. Their website is useless and disorganized just like their office in Baton Rouge. What a waste of taxpayer money.
Cara from the department went over and beyond to help me with the issue. She was extremely courteous and on top of things . Great experience. Keep up the good work.
You’re website for filing individual taxes is a circle jerk. And your call center is too busy to take new calls. What a joke. Guess I’ll be filing a paper return, like its 1982.
I called the LA DoR several times in the past, and I had superb service every time. The workers were very professional and polite and were very knowledgeable. Keep up the great work!!!
Inefficient, lazy, rude and untrained employees. All they do is answer the phone to transfer your call around their office until you have no option to hang up. I called for 3 days straight and no single person was able to answer my questions.
Idk what’s worse these employees attitudes or the attitude of my 2 year old haha. God gave us another day of life we should all have a great smile n attitude towards life.
I took off stars because they messed up my refund and it’s been stressful, but when I called they were nice and fixed it almost immediately. Hopefully no more problems.
Just trying to get my business account sorted out and the lady was so rude cutting me off and then getting nasty when I tried to explain what I was saying. I’m already nervous about taxes enough as it is. I called to get help. Seriously?
I have called and emailed to get my account unlocked, it’s been over six months. How are we expected to pay taxes to the government if they can’t even effectively manage a website.
The lied to me and did not mail my state tax refund. I wonder why such people are employed here. Just like everyone said, they lack empathy and don’t care. I will hire a lawyer if it is still marked as mailed though its not.
Well I had a tax exempt number have not sold in years or bought any thing in over 2 years I keep getting letters I call them and call over over over plus I sold in a antique mall where they collected the taxes at point of sale I keep …
Jason was very helpful. I’m sure I was getting on his nerves but he answered all of my questions with patience and professionalism. The world needs more people like him!! Give him a promotion! Thanks again Jason!!
Been waiting for my state tax since mid-March, and calling L.D.R didn’t help at all, automated system saying it will be mailed but those weeks have passed. And other guest services isn’t responding due to maximum callers allegedly. I just want answers about my state tax.
Randomly received a delinquent balance to pay in the mail months after dutifully filing my taxes. My hatred for large bureaucracies only grows because of tumors like the Louisiana Department of Revenue
I’m not sure what’s up with all the bad reviews. The two people I spoke with were nice and professional. They got me the information I needed and I didn’t wait on hold for long at all. Reina 👑 was great. Thanks for your help. God bless you. …
Same happening here. they put a levy on my account for no reason when I don’t even live in Louisiana and have nothing to do with that state since 2000 when I had a partial state dues of $12 that I already paid and have a proof for. Left 3 …
If it were possible I would give negative stars. I have been trying for three days to get through to someone to simply get a fax number for some documents. They supposedly open at 8 am and I have tried calling numerous times right after …
My husband works in Louisiana and we filed state taxes with them for the first time this year. My tax preparer filed my taxes and now every time I call and check the status of my refund they claim they don’t have my taxes on file. I’ve …
What a dismal, disheveled group of halfwit, money grubbing morons! I called to find out my outstanding balance. I sent them a check for that balance. My account ‘closed in good standing’ on the 16th of the month, and then I had a fee …
Try to call and after the pre-recorded message telling you calls will be recorded, the line goes blank and you don’t know if you’re on hold or not. There’s no music, nothing. I sat like this for 20 minutes before I finally gave up. Worthless.
They take your money because they lost documents you sent with a tax return and then can’t even be bothered to pick up the phone and talk to you to confirm they received the documents you re-sent.
I recently got a sales tax certificate, without realizing I file the business registration wrong because the website it so unclear and the people at the LDR werent very helpful. Well a few months pass, havent made any sales and then I get a …
My bank account was emptied by a department for a State I don’t even live in. I was in the military at the time in Texas they claim I owed them money. I sent my DD214 to prove where I was. I’ve been calling for 3 weeks and finally they said …
Useless place to call. They will take your money but hey the want help or give you info to resolve an issu “unfortunately we have your money but we can’t tell you that” less then a 1star in my books.
They are horrible to try to get any answer. It takes weeks and months to get anyone to respond. They call and point you to another email or generic phone number and then that person doesn’t call or email back. They owe me thousands of $’s in a refund but they won’t provide. Avoid doing business in this state if at all possible.
Catching Bees and the Third Law of Motion
If you are one of the people that wrote a negative review about the LDOR then you should stop reading now because you are not going to like what I have to say. …
This state is completely a scam. I did a business years ago for a short time. I closed the business and moved. Time to time they kept sending estimated tax amounts. I called them and told them that I closed the business how come these …
The La tap website is outdated, couldn’t log into the account because the authentication codes take 20 mins to send to your phone/email, waited 16 hours still no code. Also when you call the office, they pick up the phone with an attitude …
I work as a tax research analyst for a tax software company that ensures indirect tax compliance throughout the United States. After navigating the relatively easy-to-use automated phone system for only a few minutes, I was greeted by a …
Firstly I had no issues getting through. I got the message several times about the call volume being too high but I would just call back a few minutes later and had no problems from there. Love the virtually hold and call back feature they …
So, as a law abiding citizen, I file my taxes on time, every time. In 2015 I filed my return, received a small refund, business as usual. A few months ago, I get a letter saying I never filed for the 2015 tax year. After a lot of back and …
Horrible!!! It seems they have a trend of stating people haven’t filed taxes from “X” amount of years ago, then charging you these outrageous fee’s, hoping you won’t refile. They said I didn’t file taxes from 6 years ago(but I did) and …
For some reason, they only send those arrogant letters out when they believe you owe the state money. However, when they owe you money, you NEVER hear from them. They will take 5 years to notice a discrepancy then give you 30 days to …
I called today to attempt to correct an issue caused by turbo tax giving incorrect information. I chose the option of waiting in the que and having someone call me back. I received a call shortly after from Marley. She was very helpful and friendly. I was dreading dealing with them but she made the experience vey pleasant.
Yooo FAQ these people how could you send a letter stating that I owe over 2 grand in 2019 when 1. I was on military orders 2. I was only there from November – December and 3. My income was coming from the federal government. Like what kind …
I lived in Louisiana for six months in 2020. I get a notification from the Louisiana dept of revenue that I owe 6k in state taxes for 2019. I didn’t work or live there in 2019. They have my 2020 w2 but none for 2019. Because I didn’t live …
Unfortunately, you cannot give them less than one star. My experience with the state of LA since moving here has been nothing short of awful. In fact, I would go as far as to say what they have done to me is bordering on criminal. They have …
Got a $789 letter in the mail when I don’t even live in Louisiana. Been in Germany for the past 3 years on active duty orders with South Carolina as my state taxes. What a joke.
Wish I could give them less than 1 star… I am having the same issues as the people below. Apparently I owe them $3,000 from 2019…. I did not move to the state until 2020? Not sure what documents they think they have showing I owe them …
You cannot get thru to anyone! I sent electronic payment for 2021 taxes in February 2022. They still have not pulled the money from my account and today is May 4, 2022. I have tried to reach them multiple times and cannot get through. My …
They have harassed us constantly for the last 3-4 years. Do they really not have anyone else to bother? Last year they tried to get an additional $400 from us because they were too lazy to look at the return in its entirety. My tax …
I was due a refund in 2021, got less than half of it. They then sent my husband 2 different letters saying they took 2 different amounts of the refund cuz he owed from 2015….why 2 amounts though from the same year. Then we got a 3rd …
Even if you file and setup to pay your taxes on time, if they don’t receive your money that day when it was scheduled, they fine you and send you penalties in the mail, when it is a delay in their system. They are absolute thieves.
Quick and painless
Really bad service of the phone, i can’t contact to anyone?
Highly upset!!!
Thank
All the employees are rude and nasty!!
Can I leave negative stars?
Can never get real person only auto-robot
Not a long wait like you’d think there’d be!
They stupid quick to take what’s not your but is you quick to give what’s not yours back???????
It would be nice if they would have an actual person answer the phone!!!!
Instead of contacting you, they add penalty fees and interest to try and make extra money.
I’m not paying tax on a Tesla that I cannot legally buy in this state.
They take forever to get your payment refunded to you and are horrible.
A bit of a long telephone wait. Spoke with Ashley who helped to straighten things out and resolve the issue. All in all, very professional.
Pretty sad when you have to prove that you are yourself 13 years ago these people are the rudest prejudice people I have ever seen money grubbing time to get a lawyer
Never can reach anyone. Can’t access through website either!!!!!!!!!!!!!
After being on hold 47 minutes awaiting someone to help me. I received a voice mail that the mail box I was attempting reach was full.
I have been trying to call them for months. I always get a recording that there are others on hold before me and to try back later. They then hang up!
This institution has to be, I mean HAS TO BE, the worst most ineffective in the U.S. I could not be more disappointed that this is the Revenue department for our state. AWFUL!!!!
Takes over a hour to get someone on the phone. Then if they screw up your money will take forever to get a hold of someone or get your money back.
Some place you don’t want to go here . There never any thing good for you to stop in for more so if you are invited to go wish you the best of luck if you get invited to go or have to go
Offset a refund for the wrong taxpayer. SS numbers are unique even if names are similar.
They need to be audited themselves, they purposely withhold tax information to maximize penalty’s and interest.
I spoke with Penny in the call center today…she was very pleasant, polite and patient. She was very helpful and friendly.
Would give 0 stars if could. Very hard to deal with. Seem money hungry…charge you however they can, even when you don’t owe them anything.
Didn’t know what to expect as far as customer service but I guess I should have known better. Had to call yesterday and the lady who answered was very rude, unprofessional and unhelpful.
I have never had any issues with the Department of Revenue. The employees have always been nice and helpful and I appreciate it.
Was unable to update something for our LLC on the website, called in and the rep was so helpful and took care of everything I needed in a matter of minutes! Excellent experience.
Worst state ever to register a boat. Having to deal with LDR to register a boat is ridiculous. Their website is useless and disorganized just like their office in Baton Rouge. What a waste of taxpayer money.
I have dealt with the excise tax division most frequently. The stall is exceptional and always gets my problems resolved the first time.
These employees have always been courteous, helpful and very patient; I think that they represent the very best in government staff.
Cara from the department went over and beyond to help me with the issue. She was extremely courteous and on top of things . Great experience. Keep up the good work.
You’re website for filing individual taxes is a circle jerk. And your call center is too busy to take new calls. What a joke. Guess I’ll be filing a paper return, like its 1982.
It is now over 5 months since I filed (5/17/21) and still waiting for my refund! Inexcusable!!
I called the LA DoR several times in the past, and I had superb service every time. The workers were very professional and polite and were very knowledgeable. Keep up the great work!!!
Inefficient, lazy, rude and untrained employees. All they do is answer the phone to transfer your call around their office until you have no option to hang up. I called for 3 days straight and no single person was able to answer my questions.
Idk what’s worse these employees attitudes or the attitude of my 2 year old haha. God gave us another day of life we should all have a great smile n attitude towards life.
Can never get ahold of them to give me my money
I took off stars because they messed up my refund and it’s been stressful, but when I called they were nice and fixed it almost immediately. Hopefully no more problems.
Just trying to get my business account sorted out and the lady was so rude cutting me off and then getting nasty when I tried to explain what I was saying. I’m already nervous about taxes enough as it is. I called to get help. Seriously?
Filed my taxes in January and it is now October. Never got my refund nor can I get a hold of anyone. Louisiana loves keeping peoples money from them.
Each agent has been pleasant and kind and helpful. Admittedly, I was expecting a poor experience, but I was proven wrong during each phone call.
I have called and emailed to get my account unlocked, it’s been over six months. How are we expected to pay taxes to the government if they can’t even effectively manage a website.
The lied to me and did not mail my state tax refund. I wonder why such people are employed here. Just like everyone said, they lack empathy and don’t care. I will hire a lawyer if it is still marked as mailed though its not.
Well I had a tax exempt number have not sold in years or bought any thing in over 2 years I keep getting letters I call them and call over over over plus I sold in a antique mall where they collected the taxes at point of sale I keep …
Jason was very helpful. I’m sure I was getting on his nerves but he answered all of my questions with patience and professionalism. The world needs more people like him!! Give him a promotion! Thanks again Jason!!
Penny was very helpful. She was able to solve my issue within minutes. I was expecting days or weeks. Thanks Penny for being so good at your job.
Been waiting for my state tax since mid-March, and calling L.D.R didn’t help at all, automated system saying it will be mailed but those weeks have passed. And other guest services isn’t responding due to maximum callers allegedly. I just want answers about my state tax.
Randomly received a delinquent balance to pay in the mail months after dutifully filing my taxes. My hatred for large bureaucracies only grows because of tumors like the Louisiana Department of Revenue
I’m not sure what’s up with all the bad reviews. The two people I spoke with were nice and professional. They got me the information I needed and I didn’t wait on hold for long at all. Reina 👑 was great. Thanks for your help. God bless you. …
Same happening here. they put a levy on my account for no reason when I don’t even live in Louisiana and have nothing to do with that state since 2000 when I had a partial state dues of $12 that I already paid and have a proof for. Left 3 …
If it were possible I would give negative stars. I have been trying for three days to get through to someone to simply get a fax number for some documents. They supposedly open at 8 am and I have tried calling numerous times right after …
My husband works in Louisiana and we filed state taxes with them for the first time this year. My tax preparer filed my taxes and now every time I call and check the status of my refund they claim they don’t have my taxes on file. I’ve …
What a dismal, disheveled group of halfwit, money grubbing morons! I called to find out my outstanding balance. I sent them a check for that balance. My account ‘closed in good standing’ on the 16th of the month, and then I had a fee …
Try to call and after the pre-recorded message telling you calls will be recorded, the line goes blank and you don’t know if you’re on hold or not. There’s no music, nothing. I sat like this for 20 minutes before I finally gave up. Worthless.
They take your money because they lost documents you sent with a tax return and then can’t even be bothered to pick up the phone and talk to you to confirm they received the documents you re-sent.
I recently got a sales tax certificate, without realizing I file the business registration wrong because the website it so unclear and the people at the LDR werent very helpful. Well a few months pass, havent made any sales and then I get a …
My bank account was emptied by a department for a State I don’t even live in. I was in the military at the time in Texas they claim I owed them money. I sent my DD214 to prove where I was. I’ve been calling for 3 weeks and finally they said …
Useless place to call. They will take your money but hey the want help or give you info to resolve an issu “unfortunately we have your money but we can’t tell you that” less then a 1star in my books.
They are horrible to try to get any answer. It takes weeks and months to get anyone to respond. They call and point you to another email or generic phone number and then that person doesn’t call or email back. They owe me thousands of $’s in a refund but they won’t provide. Avoid doing business in this state if at all possible.
Catching Bees and the Third Law of Motion
If you are one of the people that wrote a negative review about the LDOR then you should stop reading now because you are not going to like what I have to say. …
This state is completely a scam. I did a business years ago for a short time. I closed the business and moved. Time to time they kept sending estimated tax amounts. I called them and told them that I closed the business how come these …
The La tap website is outdated, couldn’t log into the account because the authentication codes take 20 mins to send to your phone/email, waited 16 hours still no code. Also when you call the office, they pick up the phone with an attitude …
I work as a tax research analyst for a tax software company that ensures indirect tax compliance throughout the United States. After navigating the relatively easy-to-use automated phone system for only a few minutes, I was greeted by a …
Firstly I had no issues getting through. I got the message several times about the call volume being too high but I would just call back a few minutes later and had no problems from there. Love the virtually hold and call back feature they …
So, as a law abiding citizen, I file my taxes on time, every time. In 2015 I filed my return, received a small refund, business as usual. A few months ago, I get a letter saying I never filed for the 2015 tax year. After a lot of back and …
Horrible!!! It seems they have a trend of stating people haven’t filed taxes from “X” amount of years ago, then charging you these outrageous fee’s, hoping you won’t refile. They said I didn’t file taxes from 6 years ago(but I did) and …
For some reason, they only send those arrogant letters out when they believe you owe the state money. However, when they owe you money, you NEVER hear from them. They will take 5 years to notice a discrepancy then give you 30 days to …
I called today to attempt to correct an issue caused by turbo tax giving incorrect information. I chose the option of waiting in the que and having someone call me back. I received a call shortly after from Marley. She was very helpful and friendly. I was dreading dealing with them but she made the experience vey pleasant.
Due process……what! Right to appeal…what? None of that at this dictatorship! Civil rights…what? Rule of law…what?
Yooo FAQ these people how could you send a letter stating that I owe over 2 grand in 2019 when 1. I was on military orders 2. I was only there from November – December and 3. My income was coming from the federal government. Like what kind …
I lived in Louisiana for six months in 2020. I get a notification from the Louisiana dept of revenue that I owe 6k in state taxes for 2019. I didn’t work or live there in 2019. They have my 2020 w2 but none for 2019. Because I didn’t live …
Unfortunately, you cannot give them less than one star. My experience with the state of LA since moving here has been nothing short of awful. In fact, I would go as far as to say what they have done to me is bordering on criminal. They have …
Got a $789 letter in the mail when I don’t even live in Louisiana. Been in Germany for the past 3 years on active duty orders with South Carolina as my state taxes. What a joke.
Wish I could give them less than 1 star… I am having the same issues as the people below. Apparently I owe them $3,000 from 2019…. I did not move to the state until 2020? Not sure what documents they think they have showing I owe them …
You cannot get thru to anyone! I sent electronic payment for 2021 taxes in February 2022. They still have not pulled the money from my account and today is May 4, 2022. I have tried to reach them multiple times and cannot get through. My …
They have harassed us constantly for the last 3-4 years. Do they really not have anyone else to bother? Last year they tried to get an additional $400 from us because they were too lazy to look at the return in its entirety. My tax …
Beware Military service members,
Apparently, the state can track your federal return but can not be bothered to …
I was due a refund in 2021, got less than half of it. They then sent my husband 2 different letters saying they took 2 different amounts of the refund cuz he owed from 2015….why 2 amounts though from the same year. Then we got a 3rd …
Even if you file and setup to pay your taxes on time, if they don’t receive your money that day when it was scheduled, they fine you and send you penalties in the mail, when it is a delay in their system. They are absolute thieves.
Spent 5min getting through their automation system only to be hanged up on and then receiving a message that they close 10min early… …