Louisville Water Company provides water to about 850,000 people in Louisville Metro and parts of Bullitt, Nelson, Oldham, Shelby and Spencer … See more
Absolutely the worst customer service I have never experienced in my 68 years. Terrible! Terrible! Terrible! Impossible to speak to a human being. Absolutely Terrible! Mr. LWC president try to call your own company – you will find out your customer service is the worst!!!!!!!!
They’ll shut you off on the 6th day and charge you 45 on your next bill. They offer no help and their customer service is pointless. They can’t do anything.
Worthless customer service. Mistyped my checking account number when making an online payment, so they charged me a $30 fee. Called customer service and was basically told “tough.”
The absolute worst customer service I have ever had. Over one hour on hold without speaking to a human being. This is a company the does not care about its customers and has no trouble exploiting its monopoly over the natural resource it provides.
We should have -ve stars here to report, This company is awful, we need to have City Mayor read these reviews, waiting on phone for an hr and it gets disconnected. Worst service ever seen, they are providing the service for high $s not just …
I rarely if ever give bad reviews. I live alone and use very little water. My water usage is maybe $10/bill and somehow that gets inflated to a total bill of around $75 or more.
Terrible customer service and terrible website. The do not respond to online inquires, and to change the email address associated with your account, you have to cancel that account and start over. This is what happens with a monopoly that it not subject to market forces.
Customer service is terrible. Slow to help. Misinformed employees. Horrible systems. Wait times are described as 5 minutes but after an hour an automated voice notified us we had 4 minutes and 40 seconds until our call would be answered.
Called about broken water main on the street. Took hours for someone to come out and look at it. Then they left and came back only to shut off the water supply. It’s been hours since the last trucks left and nobody on the street has any water to bathe, clean, or cook with.
Gave them 1 star because it’s the lowest you can give. Terrible customer service! You can’t even get an actual person on the phone unless you “report a water main break,” and once you do, they’re clueless.
LWC is asking for the deed, drivers license and ss card just to get water service in new home. No one who is employed has time to go the their offices to get water started. Absolutely ridiculous waste of time.
Thank you so much for coming and fixing our neighborhood pipeline so that we could have water. The workers who came to Shibley Avenue were very nice and worked diligently to get us up and running on a Sunday. Thank you to all of you!!!!
Horrible customer service and online system never works very inconveniente. They only care to get your money instead of making things easier on customers whom work 7-7. Hate this company!
When I lived out ferncreek it took them 4 to 5 hours to turn my water back on. Now I live in west Louisville it took them 28 hours after I paid my bill in full…smmfh. poor Customer service……
every person ive spoken to is unprofessional and undertrained, doesnt make sense how often my water bill fluctuates when its just me living in my house, each time i ask to speak to someone about my bill, i am given an email address to …
Louisville Water Company has ridiculously high rates, horrible customer service, and an outdated website that doesn’t work right. They are a complete monopoly! The only reason they even exist is because they are the only option available in Louisville.
The water company and LG and E are the worst, PERIOD!!!!! I just now called to make sure they received their payment (since they cannot seem to get me a bill?!?) after waiting on hold for nearly 15 min (called them at 5:43 pm) they picked …
Incredibly long wait on phone & in person. Not sure if staff is incompetent or just apathetic. Customers lose either way. Also, while the water tastes good, I wish they would divulge exactly what’s in it.
We moved from out of state and been 2 days since the water service should be already connected. This is a terrible company and nothing we can do about it.
Nothing. Worst service ever. Waited 29 minutes to even speak with someone, once I did they couldn’t even understand a simple statement from me about their website being down so I couldn’t pay my bill on time. Had to say the same thing 4 …
On hold twice in a row for 30 min only to be hung up on. Trying for attempt 3…. shoot me now. There has to be a better way. Transferring LG E service took 5 min!
It’s crazy how I called this company a month in advance to tell them to cut off the water because I was leaving that location. Now I’m $600 in debt because the current tenant is using water in my name.
This is the worst service in the world, I have called three times to open an account for my new house because I have not been able to online and all three times they have hung up the call after 3 minutes, horrible customer service, and the …
On our third attempt to purge air from lines after a water main break three weeks ago. Customer service has been responsive, but no resolution to the problem.
People be aware of Louisville Water Company. They do not read the meter. I have caught the numerous times not looking at the meter. Crooks!!! We work hard for our money!!! Please don’t steal!
Horrible doesn’t even begin to describe this company. Ridiculous prices, horrible customer service, and their website obviously was created before Christ it’s so old and terrible. I wish there were more options but unfortunately a Monopoly will have to suffice.
These people must go to a special kind of training. Ridiculous. If I were the manager of LWC I would probably ashamed of myself and the por service I provide. If the City of Louisville owns the water co., doesn’t that technically mean that WE, THE CITY, own the water company?? Tax dollars are in the payroll, correct??
Would give zero stars if I could. Automated phone system is useless and very hard to get to a real person. Will only talk to main account holder even if it is obvious you are married. Doesn’t matter if it is a simple issue. Typical policies that do not allow for the call taker to think for themselves. Very Frustrating.
Water bills have somehow increased by double without explanation…and can’t get any customer service help on the phone. Sometimes I think they make up these water charges
Great water! Horrible customer service! Every time I call I’m on hold for sometimes hours at a time even if I call right when they first open. Today I called and sat on hold for like 45min for the lady to pick up the phone and say that their systems are down and call back in 30minutes. I am furious!
Called on a Friday and someone picked up right away. I believe the reps name was Meesha and she was very knowledgeable and friendly. Thanks for some of the best tasting water and excellent service LWC!
Absolutely the least customer friendly organization I’ve ever had the misfortune to attempt to communicate with. They could only exist within government and with the Mayor’s buddies running the place while drawing extravagant salaries. They should just remove the big W logo and replace it with a big FU.
I just moved into my house and I called on Tuesday morning and put the order in for it to get turned on Wednesday and the lady told me one o’clock but they never showed up not I have to wait till after the weekend because they are not going to open back up till Monday . Very upset right now
Customer service is non-existent. Automated phone system is a joke. Hangs up on you and prevents you from speaking with a live person. Its inconceivable to me why this place has such a high call volume, when it’s just water….a service …
Terrible service. Our account was set up on autopay, but on their end it didn’t go through. Without any warning or notice, they shut off our water. This is what happens when you have a monopoly controlling a basic human right.
I have been on line for the second time this week regarding my bill! First call was 33.23 minutes and now here I am again and still on hold for which the phone states 10 minute wait time now going on 35.53 minute REALLY
The absolute worst customer service, every single time. I dread having to deal with them over the phone. From the minute they pick up the phone, their tone and attitude is as if you are the biggest bother in the world.
A mixed bag- excellent quality water, but NIGHTMARE customer service. Wife & I moved from one home to another, the empty home used ZERO water during the billing period, still had a bill of about $130.00!!! I called to check- that bill was …
Would like to speak to a decision maker to actually share experience that could help their process and as others have mentioned, that request is unsuccessful on all possible venues. Spencer Bruce (CEO) and Dave Vogel (EVP) is any decision maker in your organization accessible to customers?
Horrible customer service. Whether I try to pay by phone or online I usually have to try about 5 times before the payment actually gets accepted. And if you talk to an actual employee they are pretty much clueless about anything you ask …
Tenant moved and water was to be put back in my name. Tenant was told they could not do that. I called water to have switched to my name, but they came and turned off water while I was on phone. Took three days to have water turned back on. …
Three different times was on hold for more than twenty minutes. Had to hang up each time to actually do something in life. Typical Louisville Water Company. Now you can see why their top person is the highest paid public official!
Lazy, inefficient, they leave people to suffer with high costs and water damage, they make their own rules as they go, as a plumber whenever I have to work with them it’s always a nightmare, they make simple jobs last for months and hang …
The customer service is terrible. It’s almost impossible to speak to a live person unless you you press 1 for leak. When you do speak to them they talk over you and want to argue.
Absolute worst company. Customer service is a joke, good luck ever reaching them and if you do happen to get through, good luck talking to anyone with any knowledge or manners. This company is terrible, but I guess that’s what you get when you’re the only game in town
I don’t like how they treat customers period! I heard of many people paying their Water bill and still don’t get their water cut back on for a few days! I poor elderly lady had her water cut off because her lazy grown son would not pay the …
Can someone please open up a new water company that treat the citizens of louisville better??? The lwc has been stepping over its citizens for too long we need another water company who would focus on great costumer services, and are willing to work with people rather then say take it or leave it.. this company is a joke…
Rude ass people in costumer service water was turned off due to a mistake they made i had to pay money i didn’t owe to have my services restored and they still haven’t sent me my money back and my services are still off it’s been 3 days my …
Water was turned off tuesday morning, I called and paid the entire bill and was told they will have water turned on by the next business day they have until 11:45pm. Today is Wednesday it is 5:15pm and water is still not turned on. I called and had to wait 10 minutes and was told they until,11:45 to turn on water. What a joke ……
New home owner. Really wish I knew than any over payment would lead to an increased bill that nullifies any possible credit. Thanks for stealing my money and being impossible to contact. I’m not taking pto just to come down there and curse you out in public. God help you the day this company is no longer a monopoly.
This company has the WORST customer service I have ever experienced! The past 3 times I have called, I was put on hold more than 20 minutes. Reps are not helpful and do not treat you as a customer. Probably because of the monopoly they hold, and they are the only water service option I have.
The worst customer service in the world !! Very hard to call in an emergency water main break. Takes months for service crews to show up !! 47 minutes on hold yesterday and today no one showed up !1 38 minutes on hold today and no help …
I can never seem to reach anyone in a reasonable amount of time and when I do, they are rude, impatient and apathetic. Thier website and online payment system is prehistoric and not user friendly at all. Louisville Water Company takes …
I haven’t really had any issues with customer service or billing, but what is up with your website? Get it together, it’s 2018. My favorite part is the circa 1999 excel bar graph to show usage history. LWC, please work on this. As a data …
If I could give zero stars I would. This is the most expensive water company with the worst customer service I’ve ever had to deal with in all my 62 years and in all the States and cities in which I’ve lived during that time. This is what …
Made an honest mistake and forgot about my bill, Which was only $20.06 because i paid it up except that much. Went to pay the bill 2 days ago (ended up having to pay them $86 plus an added $50 to my next bill) and they told me it would be on at midnight. Still waiting… I hate this water company with a passion.
DISMAL service. 20 minutes on hold followed by 2 minutes of an incredibly rude call rep. I’ve been through this TWICE now. Once to change over service when I moved (the woman incorrectly called me “Rebecca” in the middle of the call [not …
It’s impossible to pay online. The website NEVER works and paying over the phone is a huge hassle. It’s all a big scam since Louisville water company is the only company that I know of that you can use to get water in the area.
It’s all a headache and a scam!
I am trying to get assistance with an address change. I have been on hold for 48 minutes, as of now. My call is important to them or so they say. Some older people are not comfortable doing business on the internet. They must be either way …
I spent 30 minutes on hold until I gave up and selected the option for a callback. It’s been another 30 minutes since then. No one in 2017 has the time to waste an hour simply trying to contact you.* …
I called in on Aug 26,2014 to double check to make sure that my auto-draft was still set up so I didn’t have to make a payment the Representative said i still was set up. …
Water company constantly misread water meter parameters and over charge me twice for more then $300. What is interesting, when first person misread numbers on meter, when next come he does not adjust, he just add random number on top. Company must be sued by all customers in city!
pitiful and to think that we have the best water here they can’t work with you on being late you have to wait until after the fact and you get automatically charged high late fee they are horrible someone needs to correct this but I guess …
Terrible, never answer the phone. Leave you on hold forever. I called msd and lge they answered the phone after a few minutes. It doesn’t matter what time of day or night you call no one answers the phone. A big company like this. And you …
Probably the most Byzantine online and website programs I have ever dealt with. I am only trying to get a new house put on autopay. I have an older account that is still active and on autopay. All they need to do is add my new address to …
The representative was unaware of how to switch a service to my name. The second call I made the person didn’t even know how to help me. I ended up 3 days without water service. It has been truly the worse!!!
Their website is absolutely terrible! Sometimes it lets you pay online, but unless you’re mailing your payment in, you have to pay by phone, in which case there’s an additional fee to use this method.
They want a copy of my lease, social security card, and driver license just to get water. This is the biggest joke of a company. I have lived in 10 plus cities in my life and never had to deal with this much crap. Plus they conveniently …
Set up a payment arrangement until October 25.after I suffered a stroke. I even took a screen shot of the confirmation number. Was told they don’t give confirmation number and I’m not eligible for extension asked for supervisor and I was …
They double charged me when I paid my bill online by electronic withdrawal. When I call them and ask for them to credit the erroneous charge they say…..”We will have to mail you a check. It will take 7-10 business days. Since you paid …
Lived in Louisville for 3 years and I’ve never in my life had a water bill so high. This place is a rip off and needs to be sued. Water bill stayed the same price for 3 years 156 dollars. Every bill. Please do not move to Louisville if you …
The water is off no notifications giving attempted to contact global water company it should be Louisville sewer company because their customer service sucks no explanation given as to why there’s no water at my residence therefore I would not recommend global water company Louisville government to anyone they’re plain trash
terrible unorganized company and bad customer service . They do not send out any information about our account – first thing you hear is from a collection agency ! Another time I used their “free” eCheck service – i received a email …
Been paying bills on time. On the third bill, we get charged twice as much as we were expecting. Turns out they haven’t been charging us properly for the first two bills, because the reader didn’t submit any readings at all until the third bill. Customer service was sympathetic, but couldn’t offset the blindsiding cost.
Called Tuesday to have the water turned on at my new place on Friday. Friday rolls around so I called and asked if I could get a window for when to expect my water. I was told anywhere up until midnight. Useless. On top of that, they didn’t end up turning the water on that night. Still waiting.
If I could give negative 5 stars I would. This company is absolutely the worst. The online auto renew system is broken as is the phone payment system. You have to wait about 30 minutes Everytime you call before you can even speak to someone. I’m literally just trying to pay my bill and I can’t. Can LWC please get it together.
Expensive bills, combined with MSD. Virtually non existent customer service. You call and must go through the robotic gauntlet trying to get to a human being. You will be put on hold for 30 minutes or more while subjected to horrible …
They only care about themselves. They take their sweet time to turn your water back on, screwing us over while they sit on their fat ass’ living secure. But we the people are their foot stool. It’s okay for us to go without showers. One week later, water still isn’t turned on. We need a second water company as an option.
I have multiple experiences with the Water Company making mistakes on my bill. it is also impossible to reach the supervisor. I had to call three times and a total of 55 minutes to finally get a supervisor. First time the rep actually …
If I could give zero stars I would. They charge way too much. They do not send out bills they only send out final notices and then cut your water off the next day. They do not nock on the door to try and get you to pay the bill. They are …
The absolute Worst customer service possible. You’ll start off with an extremely lengthy automated system thats near impossible to speak with a human being. If you hit “0” to speak with an operator, the system just hangs up on you. When you …
Louisville water company/msd keeps going up and up , my bill comes double now if i compare it to last year. When You call them they have no answer, they just tell you we raised the price. i dont know why the city let them raise the price …
The customer service was Awesome! Kionna helped me not only get my bill squared away, she took off my late fee due to a website issue not taking my payment. I would give 5 stars but the website does not function properly. If you need help in the office though, Kionna Rocks!
Our bill was paid 2 days ago and the water has been shut off the entire time. They came yesterday to turn it on and then shut it back off because apparently we had a sink on. They could’ve asked us to turn it off but instead they just cut …
I needed to speak with a person regarding a unique situation and their automated system is horrible! It takes forever then I got hung up on! It is way too difficult to speak with someone! Awful customer service!
We have had a billing error for over a year where we are billed for our neighbor’s water. Customer service here is an oxymoron. With help from someone in MSD we were able to get a supervisor to look at the meters and confirm their error. …
As everyone else said, wish I could give zero stars. I’ve had issues with billing, auto pay, and now a shut off. While it’s not really optional to use this company, please mentally prepare for the despair and anguish this place will cause you.
Seriously? 1hour and 20 min holding on this phone! You guys are either scamming or your system is just horrible and then we can’tdo much but pay it because you don’t answerthe phone and want the customers to get tired of waiting. Charging …
They Charged me for 10,000 gallons of water & waste on an empty house for less than 30days. We dont even use 5,000 gallons on a house we actually live in. I feel like they scammed me since I cant fight it. Its either pay it or have a …
ABSOLUTELY HORRIBLE COMPANY!! I have lived at my residence 20+ years, I have never ONCE been late for a payment. I took my handicapped brother to the hospital yesterday, when I got home, my water was off?! When I called, apparently the …
The ONLY reason I’m giving 5 stars is because of WILMA. Otherwise it’s ONE STAR. I called two consecutive days. The first day I was on hold for 40 minutes before I spoke to someone and was given inaccurate information. I called back the …
Only get 1 because 0 is not an option. Worse customer service program in the country. They damn near just refuse to talk to you at all. Funny how u get treated when they know you cant go somewhere else. Mayor really needs to step in and get …
Horrible service; rude employees. They came out unannounced, tore up part of the street and the sidewalk well over a month ago and left all of the debris and trash. We have called numerous times and have been told that they would be out …
The worst customer service eveeeeeeeer. Long time waiting on the phone and rude representatives answer your call that is if you get lucky and someone finally answer it. I have been having a problem in receiving my business water bill and …
Just one star because their level of service should have vanished with the rotary phone. The phone system is impersonal, bureaucratic & frustrating to navigate. Despicable. Once you get someone on the line they are usually decent and helpful. If I were reviewing the operators independently they would rate much better.
If I could put a zero star for the LWC I would! They do not offer a phone # for after office emergencies. That’s how much they care about their customers. Unless it’s a water main break, you can forget about them caring enough to provide …
This is my first negative review using google. I.e. I do not normally write negative reviews. I also do not normally experience and witness a water main blow from a construction company hired by Louisville Water Company, so potentially …
What an Unfortunate way to deal with with the population that keeps the owners of the Louisville Water Companies kid’s holidays warm and special. Completely lazy and the absolute worst automated customer service, and general customer …
I agree with all the other reviews. This is not service; this is torture. I tried and tried to change an address. I sent letters, called, met in person-nothing. Nothing changed. Furthermore, I was charged full price for 8 months for a …
This place needs zero stars. I switched to auto pay for convenience but the auto pay did not happen because the website did not keep my change saved. I ended up past due- never missed a payment before – with threatening letters. Humans not available at customer service line. Website zero help. Hate it all around.
For a 2 person household, My bill said water usage $32, wastewater/stormwater $115; So they charge you for maintenance on the water in the sewers. I hate that they bill you for 2 months, but give you like 10 days to pay it before there is …
Their website continues to be garbage, & it has been for nearly a decade. It has never worked well with any of my android phones. If you’re going to have a payment portal, you need to make sure it works on at LEAST the most common …
My mom moved into a new rental house she wanted to get her water transferred in her name, but they are asking for social security card, lease, and ID I guess who ever lived there before her had a bill, They are truly some nasty people!! …
I was lucky to get a representative who was efficient and handled a huge problem with my water bill. My monthly bill was corrected. However, I still think the LWC needs to work on providing a more customer friendly service. The wait time is too long.
This is no doubt the worst company in Louisville. What an absolute shame the citizens of this town are beholden to this inept monopoly and have no choice but to endure their piss poor service and continued rate hikes. The customer service …
Called and made inquiries about a price for some water DISCONNECTED water meters for a property. Gave them their meter numbers for them. They told me I could not get those meters because they belonged to a property down the street. I asked …
Terrible company. I have a rental home and was specifically told how to complete the “Landlord Agreement.” Was told line by line how to fill it in so that I could move the home in and out of my name when I am in between tenants. Sent it …
Is there a reason I’m being billed by 2 companies Louisville Water Charges and MSD Charges? I am confused by this billing. I’m a renter and when first moved into the home the landlord sent me 4 bills all under $150. Now, I’m paying nearly …
Charged us $450 for 32,000 gallons of water as a family of 3. They stated they didn’t find a leak and that it wasn’t a misread. There’s literally no possible way that we went through 32,000 gallons of water as a family of three and every other bill was super low, including the one after. No one seemed to want to help us.
Very poor customer service, never check the meter and guess the water usage instead of using the meters for bill accuracy. Also was on hold for a hour trying to dispute a bill discrepancy.
I am sorry that after reading all the other comments of the troubles you are all having that I cannot say the same… the longest that I have had to wait is 15 minutes and the service was excellent every time I have called…I am an older …
I can’t even change my password on the website, so I literally have to reset my password every single time I log in to pay my bill. I’m so shocked that these reviews have not done anything to sway their decision to make their company better …
Been trying for several hours to actually speak to someone directly with no luck. Received a call stating my account is overdue but I’ve paid the bill and have bank records to show it. Can’t even speak to someone to get it straightened out. …
Nobody likes customer service when their water is turned off after not paying bills (trust me, I’ve been there, too). But I have to give LWC 5 stars because they have the best tasting water of anywhere I’ve ever been, and I travel a lot …
Louisville Water Company is a Monopoly living in the stone age, forcing everyone in Louisville to pay a fee just to make their monthly payment. The Water Company website is outdated and hard to navigate. 30-40 minute wait times to talk to someone on the phone.
I sent a bill payment online 11/25/15 for the late payment amount. The late payment date was not due until 12/3/15. I called once and was on hold for more than 30 minutes. So, I sent an email asking that they submit the bill to the bank for …
They billed me based on a one time high bill estimate, not an actual reading. I called to request an actual reading, they never sent anyone to read the meter, after waiting a month. I have called repeatedly only to be hung up on with no one answering my calls. What a mess! Pathetic excuse for customer service.
The Louisville Water Company is a complete joke!! Just tried to add myself on the account that’s in my wifes name, they asked for my social security number, which makes no since because they have my wifes. I told the lady I wasn’t …
I actually give Louisville Water Company ZERO stars! Service was turned off by accident and took them 3 days to restore although they said would be restored by midnight the same day it was turned off. Could not get through to customer …
RIDICULOUSLY high rates. They’ll tell you about the great water, but they won’t tell you that you are paying 50% higher than people across the river who draw from the same source. What a racket. I can’t wait to move out of Louisville …
A monopoly in Louisville. Can’t live without water and they keep increasing prices so soon enough half the city won’t be able to afford it. Truly greedy, greasy, awful company.
I have to deal with Louisville Water Company on a regular basis for my job and always dread when I have to call or e-mail Customer Service. While there may be a hand full of Customer Service Reps I have dealt with that are helpful and …
Louisville is a tremendous and often overlooked asset to our community! Our water is regularly ranked among some of the best quality in the nation, and it tastes great, too! Clean, plentiful water is an essential part of life, and these …
I am currently working thru an issue with the water company. The first 2 times I called, the people on the phone have been nasty and rude. Today I called and Jowana was by far the nicest. So apparently of all the people at the Louisville Water Company, only Jowana is not a terrible person. Kudos!
Same as comments below. Rented a house and went to get water turned on. They said they couldn’t do it from the office so I had to go home and email them and I would get a response within an hour. 24 hours later I called to check the …
I have never dealt with an organization so completely incompetent and inept as is the Louisville Water Company. On more than one occasion they have terminated my water service due to non-payment despite the fact that they never sent me a …
Every time I am forced to call the Louisville Water Company, it is a HORRIBLE experience. They are rude and unhelpful and I always hang up angry. Their online “free e-check” option to pay online NEVER works and then I have to pay over the …
This is my first ever google review. I’m not a big review writer, but I need to rant. This is the worst utility company I’ve ever had in my life. Like, it baffles me how bad it is. Every time you call the call center, plan on waiting 7.5 …
Like many others, I have received unfair fee charges even after getting written confirmation through email that I had reestablished my autopay feature. There seems to be some internal issues with processing payments and fee structures. I …
Can not talk to a person when you call them there is no option or way to actually speak with a person terrible business but what can you expect who else can you get water from here
Absolute worst customer service. The customer representative was completely unhelpful after a twenty minute hold wait. They repeatedly claim that the company is not responsible for any breaks or leaks in the line after a large usage spike. …
New service, newly built house. There is nothing they haven’t messed up. They failed to process my application for two months. Mailed bills to the service address instead of the billing address. Never called or emailed when they bounced …
If you want a case study in how NOT to run a business, just look at LWC! Their customer service is probably worse than dealing with one of the cable companies. Website is WORST of any company I deal with. But, what are you going to do? They’re the only water company in town, so, you’re stuck.
My husband and I pay our bill online normally but saw that the system changed and was having problems. I waited on hold for 30 minutes to cancel my water service because we are moving this weekend. After getting through I’m told that I …
This utility is the worst run entity I have ever encountered. After getting a stable bill for a year or so, you will suddenly get an astronomical bill. What they do is average your bill for months and months. You may have tenants move in …
This is the WORST customer service experience I have ever encountered, I seriously doubt that they have the 25 customer care representatives answering the phones, that they claim. I have been trying to reach someone through their website …
No one answers the phone . Automated system needs to be upgraded. Its 3pm you Close at 430pm SERIOUSLY? . WHY DONT YOU HAVE SOME KIND OF CUSTOMER SERVICE? AMAZING! …
This place is trash and is the epitome of a company that operates knowing they have no competition. They will shut off your water even after enrolling in auto pay. They are quick to shut it off but then make you jump through hoops to return …
Horrible customer service! The billing department does not send out statements or the final invoice! Yet , they still expect you to pay in a timely manner. Also, according to customer service, a phone call is a courtesy when you have not …
When you go to pay your bill, and use the “free” e-check option make sure you type the account number correctly. In that I mean, double check. The site has no verification, and whatever you type will go through at the time. The site will …
Had a payment plan for an overdue balance, they all of a sudden forgot about the payment plan and wanted me to immediately pay the whole amount or they would shut off my water. Good thing it’s still a few weeks till Christmas
this rating would be 0 if i could put that on here. I have my house up for sale in the area and have yet to receive my water bill for the house. i call because my bill is usually due around this time and they tell me that i have used 5000 …
The Louisville Water Company could not be worse in customer service. Recently, I signed up for auto pay for my bills because I was charged a late fee on my last bill because I did not get a bill (this has happened to numerous people I know …
My water bill was 773.20. I requested that my meter be read again. My meter read 3541 and my bill stated that it read 3588. I called twice and emailed 3 times. The only correspondence I received from them was a letter basically scolding me for reading my own meter.
My service was disconnected on Thursday, March 28, 2019. There was nothing left on the door nor was a phone call made. As soon as I realized I did not pay the bill, I paid it immediately and was told that services would be connected by …
My payment was due on April 17, 2017. I did not receive my bill (I received a call on April 30 threatening cut off) but the LWC was going to turn my water off on May 3 less than two weeks from the due date. This is a outrageous policy to …
I have not missed a payment for the past 3 years (due to auto withdrawl set up) with the water company. I called today asking them to move my auto payment to friday, not tomorrow. (Due to some circumstances out of my control over the …
Never had any issues with the service when living in Louisville. We moved out of state over two years ago and now have a collection account on our credit bureau showing we owe $140 to Louisville Water Company. I have been trying to contact …
It is so appalling for the water company website that doesn’t work if you use your phone which most people use .I contacted them they told me that I have to have a laptop to be able to login to my account and pay my bill. Never seen a …
Most unscrupulous organization I have ever dealt with, made all the worse because they own a monopoly on the water supply here in Louisville. I paid my bill, on time, mind you, on their web site. My bank account showed that the amount was …
The worst company I hate them so much. Turned off my water without telling me that my autopay wasn’t working. I kept getting bills saying that autopay was taking care of it and when it would go through. Then told me I was behind on payments …
Terrible service. I made an honest mistake and forgot to pay ONE months bill. They came and turned my water off. I noticed what had happened and called and paid the overdue balance PLUS an additional $50 and my water has still been off …
Where do I start? I was incorrectly billed , and received a letter from Louisville water that I would be refunded for that. All of my bills fluctuate in price. To the point I’m considering hiring an attorney to file a civil lawsuit. When I …
I got water shut off from main while vacationing. Called them to reconnect as we had to return unexpectedly for a funeral and assured it would be done before we arrived home. Got home. No water. When we called to ask why we were told the …
I have a leak in my water meter. Water is pouring out of it.
I’ve been trying for hours to get ahold of someone. Been on hold multiple times and trying to work in between. …
Would be zero if possible! If there were ANY other water company I’d switch! The worst customer service if you can actually get an answer. The website is no help either. I’ve reset my ID and password so many times because it keeps telling …
If there was a different water company in this city, I would be going with them. Customer service is horrible. Takes forever to get to a real person, and then when you get a person, they can’t help you. I paid my bill and had a …
This is place should be shut down until all employees in customer services are replaced. The old lady that I spoke to does not know the meaning of customer service. When I asked her politely to let me speak with the supervisor she replied …
There is no worse company than the Louisville water company. Consistently terrible customer service, no rush to initiate service, technicians that show up at all hours of the day without notice, and almost no chance you get someone that can solve an issue. If only we could go without water, my bet is that is the problem.
Called to sort through issues with my billing and the lady put me on hold and then hung up the call. My questions were not answered and she said she would retrieve information on my account but did not. My account has been on autopay for a …
Louisville water company Will turn you into a Karen. Just know you will always be on the phone for 45 mins each time you call. They also told me they could not turn the water on “in their system” and that I had to fill out a request and …
They just can’t get it right. Nearly impossible to contact so go, in person, you think you have it ironed out. They haven’t the records as to when I contacted them to have the account changed over, I paid the other customers bill(had been …
I think that instead of writing these reviews every single person needs to communicate with the major or governor of this city/state and we need to take this to their table. Went from a $200 bill that was too high already to a $412 bill. …
Horrible website and customer service. Double-checking my bills I paid for the month and glad I did because I accidentally entered the incorrect account number to pay my bill online. It didn’t say that I didn’t this, I only found out when I …
I called Lou Water for billing info and was told the wait time was 15min. I’m still holding after 40min. It’s bad enough to hold that long but to listen to that “hold music” is torture.
Can’t call and talk to a person even though it says that they’re open. Automated system doesn’t have transferring capabilities apparently. This is either a work of ignorance or art and I don’t know whether to be impressed or just shake my head and think “of course”.
I would give them a negative rating if I could. We had a water leak right at the main line after them doing construction in our neighborhood, which they said they never did. I physically seen them working on the lines, they cut off all …
Poor customer service and timeliness. Had a crazy bill, called in as i suspect a leak. Called 5 times in two months for Water inspector to come out until they finally showed up. Meanwhile bills are stacking up. The Customer service agent …
I was charged $300 for 22,000 gallons of water for a family of 2! In the ten years that I have lived in my home I never went of 10,000 gallons. They AGREED THERE IS NO WAY 2 people can use that much water. They checked for leaks and said …
This is a terrible/horrible company. It charges so much of money (monopoly) and look at its website/customer service – very very very poor. Most of the time the site is down or really really slow and it’s very very difficult to view the …
This is the most disgrace company ever they rather let you and your family suffer than come to fix the issue my water Been off for 5 days now when my bill been paid they always say we work until midnight it’s been five Days no one cares just turn the water on
I came home yesterday, 1/21 at 5:15 pm, to my water shut off. No notification, no note left and customer service wasn’t really sure when it would be back on or why it was even turned off. Bill isn’t due until later in February and I’ve …
I have been charged for something i didn’t order….all these insurances. I cancelled them before 30 days was up…as soon as I knew I was being charged. But the water company would not cancel them & said I would be billed through November …
This is what Louisville Water company does. They come and destroy your new yard and your sod. When you call them, they tell you a manager will call in 48 hours guess what it has been 10 days we have called back multiple times and even sent …
My business uses between zero and 1 con of water each month. One month it said we used 32,000 gallons. Louisville water was helpful at first and claimed a mistake was made and they would fix it. I am still being charged for a $500 bill when …
Just moved in my new home in April and received my first water bill and I liked to fainted. I have been calling since the beginning of the month June for them to come out and fix this leak on the main water line which is their …
This is, quite literally, the worst company I have ever had to deal with. I wish I could give less than one star. Their online account services won’t work half the time, any requests, outside of the basics like service transfer, won’t be …
Almost impossible to talk to a real person. Paid my bill over the phone using my checking account and received a confirmation number which I wrote down. I got a call today saying my account is overdue and in danger of being disconnected …
Had no water running to my house this morning. There is no option to speak to a representative. Been on hold all morning. My bill is up to date, so I don’t know if there’s an accident, maintenance, or a mistake, because I wasn’t given a …
Literally forgot about my bill. 3 days post due, I get a call threatening to have my water turned off. Key word ‘threat’, vs. ‘how can we help’.
After researching the law & realizing how this was essentially a vacant ploy, I …
The times I’ve been there, all the ladies who work there are mean and not friendly. Personally, I go because I need this service and I’m paying for it. It’s not free and therefore I think we deserve friendly treatment and I also say for the …
Abysmal. They’ll disconnect you in your new home over the weekend when there’s no one available to call and get service switched. And then, when you call them FIRST thing in the morning during business hours, they’ll tell you there was a …
Should have been a 0, but didn’t have that option. WORST customer service ever! Went through several prompts in an attempt to pay my bill. Normally, I pay through the bank but had forgotten to pay. Had to make several calls. Some times I …
So for past four months no notification and no analytics to catch issues with my bill. When you auto pay, make sure you watch it people, water company will continue collecting your money even though you may have a major water leak. Yes, …
Been trying to get a representative for two days!!! Was on ‘wait’ for thirty min. yesterday only to have them close! This morning, I was told the wait was fifteen min. But I hung up after forty min. because I had to leave for Dr. appt. …
March 8th 2022, the poor service with this poorly run municipal service has nothing to due with the pandemic or supposed labor shortage. Once again, Ive paid my water bill on time, but recieved a phone call to notify me that my bill is past …
My mother who is 77 years received a call yesterday telling her that they were going to shut her water off because she hadn’t paid her bill. This was very stressful and upsetting to her as she had not received a bill in the mail. Did if …
Spent 15 minutes going through the automated system trying to ask question about backflow test pricing. No option to speak to that department. Finally decided to get to any person that could direct me. She told me there is no option on …
Terrible company. They gauge you on pricing and are nearly impossible to get a hold of on the phone. There are supposed to be monopoly laws against companies like this but ‘parrantly gov’ment here don’t care ’bout no law. They also didn’t …
Turned the water off to my whole street without any form of notification. Only realized this when myself and multiple neighbors came out to see why our water wasn’t working and found cones set up at the end of the road.
I wish I could give them zero stars. I moved to another state and they said they were going to send me my final bill in the mail to my new address. I knew they had it because I spoke with the woman letting them know the shut off date and …
Today a water company truck pulled in front of my property as I watched I thought is he cutting off my water. I just had knee replacement so I got to the door as quick as I could. I said “did you just cut my water off?” He said he had a …
On my 3rd day with no water. Waiting for someone to come look at it for the 2nd time. Not a billing issue. And no work done in area. My next door neighbor moved out and I guarantee whom ever shut that water off shut mine off as well. They …
You guys are just sad. Hours on hold for no answers…your automated system is a joke and waist of time. Online website isn’t much better. Charging fees to pay your bill is ridiculous. Trying to pay a bill is a hassle.
Overcharging, inability to access information through customer service, account complications run rampant in this company. For a utility provider this is unacceptable and should be corrected. …
Awful awful awful. you cannot call this company to get them to answer, they can not process your payment, they cannot charge you correctly, they cannot access your account with your account number. They cannot do anything but sometimes take you money. Public utilities in this city are such a joke.
They have lost thier mind with the coming of this monthly waterbill. $50 more for 1,000 gallons less used. I am beyond angry. Tired of the items that we need the most becoming so expensive we can barely afford them.
The MSD charge is absolutely draining and a scam with Louisville water company. 200 a month on MSD charges. My usual water usage bill is less than $100. The mayor and governor needs to do something about this SCAM of MSD charges by this company.
Very bad job by an older blonde woman, I went a week before to connect the service, I gave her all the documents, she told me that everything was fine, Today I came back to ask for the confirmation of my account and they told me that there …
My house burned down. They lied about how much it would cost to turn off water service and turn it back on. I got charged over $200 because of that lie. They made no attempt to resolve the issue. They made zero attempt to call me back to discuss the issue. Unfortunately you have no choice but to use them for water.
They are ripping people off. I am single and live in a duplex and seem to have a $200 water bill every month. Something’s not right. I’m the only person that lives here I don’t use that much water. And I do not have a leak. Supervisors will …
Why do they make it so hard to talk to somebody?? Often on hold for 20+ minutes and the call just ends suddenly. Thank goodness I don’t have an actual pressing issue.. Not an issue with individuals who work there. Its 100% the systems they have in place that are an absolute failure.
3+ days to turn water on, best part about it, our account is active and we have never missed a payment. Moved to a different address, they came out and shut it off when change request was processing and it’s now been 3+ days for someone to …
I’ve used Louisville Water for 20+ years and never had any issues (other than the cost of water and sewer services). I called this morning to shut off service. My call was answered immediately and the person was very nice and professional.
I have had Louisville water company for about 30 something years.I always paid my bill at the 1st of the month as we are retired military.I have done this forever no problem Well I come home from a Dr. Appt.and my water is turned off.I have …
Horrible customer service. Forty five minutes on the phone waiting for a live person. That’s after going through a half a dozen menu selections. Their meter reader misread my meter by more than triple my average amount. They sent a rep …
Never in my life have I had to deal with such bumbling and inept and non-existent customer service. Hold times are absurd and irrational, the endless and USELESS phone menus that take you in circles and you’re never able to reach a human. …
They DONT ANSWER THEIR PHONE. Worse customer service ever…..someone needs to be fired. Louisville Water Company dug a huge hole in our lawn and it’s going on a month and they have yet to come and address the hole. What a terrible company to have to deal with.
No wonder the reviews are horrible! Same for me with 30 minutes on hold! Also was told no supervisor on but I could go on a call list which from reading the reviews there will be no call back. Corrine was absolutely no help! Customer service extremely poor.
I had to wait for an hour and half (today, October 28, 2022) to speak to a customer service representative. Ridiculous; with the price charged for water (and sewer) these days, the Louisville Water Company could afford to hire some MORE employees and train them to be customer service representative.
Sold my parents home and was trying to get information on what I needed to do to disconnect service. Never got to speak to a person. Just given prompts.
The Louisville Water Company has the worst customer service of any service that I have dealt with. They know that you have to use them, so they just don’t care.
The headache you will recieve trying to get anything accomplished with their phone line is absolutely ridiculous! As others have mentioned it will take you in circles just to hang up on you! And in the rare case you do get to talk to someone they’re rude and say they’re transferring you just to hang up
Horrible!!! Prices increase no differences to service, fees higher than water/sewer usage. Cost of living hasn’t changed, why burden people with increases for no reason. Overcharged and they can’t explain it, system error supposedly! Promise Pay being changed, constant and no-one knows why!
I called and talk to them. They was very nice very polite. Tell me everything I needed to do was on the phone. No later than seven minutes. Total included talking time and everything was settled. I wish everything was this easy.
Just awful. They don’t even deserve one star. I feel bad saying that because there are a few decent employees that genuinely try to resolve your issues, but most of them flat out don’t care. …
Husband died and I got really sick with spine infection they put bill in promise pay they act like they are doing you a favor. Yet charge 70.00 plus for late fee every month that the promise pay isn’t paid in full. Never told me that in …
As a senior, my request for the Water Company is to please change due date to after the 3rd of each month, after I receive my check. The advice was the change COULD BE MADE ONLY IF I ENROLL IN THEIR AUTOPAY! Why? I’ve not missed an on-time …
It’s really neat how they send a disconnection notice by mail 24 hours before shutting off your water…without ever sending the bill in the 1st place. …
On hold listening to music for almost an hour. Unacceptable waste of customers time waiting for a customer service representative. It isn’t the reps fault but I’m sure they get the grief when people give Louisville Water a bad score. It needs to go to the over paid individuals in management. Maybe management should answer the phones!
Nothing but miserable experiences with LWC. I find it hard to believe that this company is run by anything but crooks. They can’t even give us a decent hold song while they make us wait over an hour to contact someone. If I have to listen …
Not to be rude and be so judgemental but I love clean water, but the water is starting to smell and taste weird like chlorine and I thought it was just me until I notice that others said the same thing and if it is can y’all find another …
Really wish I had another option for water/wastewater aside from Louisville water and MSD. They installed a pipeline by our meter with a 90 degree bend without using an elbow.. obviously bending the pipe to this degree caused a leak. We had …
Just closed on my house last week! Got moved in on Wednesday and my water was cut off on Thursday. Called Friday to get it cut back on and was informed they don’t do same day service and do not work over weekend, meaning that during the …
Would vote negative stars if possible. After the water company was conducting water line replacement in our neighborhood and then onto our street, we were told ahead of time that we would be receiving a 24 hour notice of any water shut offs …
I had a wonderful customer service representative named Leanna that helped with an issue (someone had vandalized my water faucet and left my water running while I wasn’t home). She was very helpful and listened to my concern, filed a report …
So I finally got through to a customer service rep after waiting a whole hour who then hung up on me. and I know it wasn’t an accident because she never called back. Your phone number is the first thing they ask for just in case there is an …
I have called numerous times and have been given the run around. The most recent bill stated that I have used 3x the amount of water. I know this is not correct. There hasn’t been any changes on my end. I know that they had my neighbors …
The water was turned off a week before the due date (due date was 11/16), I paid the bill on 11/14. It’s 11/16 and we still don’t have water. I called to see what was up and was told they can’t tell me because my name is not on the account. …
Well I don’t know where to start other than for such a large company the customer service might be the worst I have ever dealt with. First of all the hoops you have to jump through are ridiculous to have the pleasure of speaking to a …
Horrible company waiting for 3 days to my water coming back. They say someone coming but I still waiting for.
Absolutely the worst customer service I have never experienced in my 68 years. Terrible! Terrible! Terrible! Impossible to speak to a human being. Absolutely Terrible! Mr. LWC president try to call your own company – you will find out your customer service is the worst!!!!!!!!
They’ll shut you off on the 6th day and charge you 45 on your next bill. They offer no help and their customer service is pointless. They can’t do anything.
Worthless customer service. Mistyped my checking account number when making an online payment, so they charged me a $30 fee. Called customer service and was basically told “tough.”
The absolute worst customer service I have ever had. Over one hour on hold without speaking to a human being. This is a company the does not care about its customers and has no trouble exploiting its monopoly over the natural resource it provides.
We should have -ve stars here to report, This company is awful, we need to have City Mayor read these reviews, waiting on phone for an hr and it gets disconnected. Worst service ever seen, they are providing the service for high $s not just …
I rarely if ever give bad reviews. I live alone and use very little water. My water usage is maybe $10/bill and somehow that gets inflated to a total bill of around $75 or more.
Terrible customer service and terrible website. The do not respond to online inquires, and to change the email address associated with your account, you have to cancel that account and start over. This is what happens with a monopoly that it not subject to market forces.
Horrible Business Water Company. They shut off water without mailing u a mail that is past due. How am I suppose to know when my account is past due.
Customer service is terrible. Slow to help. Misinformed employees. Horrible systems. Wait times are described as 5 minutes but after an hour an automated voice notified us we had 4 minutes and 40 seconds until our call would be answered.
Called about broken water main on the street. Took hours for someone to come out and look at it. Then they left and came back only to shut off the water supply. It’s been hours since the last trucks left and nobody on the street has any water to bathe, clean, or cook with.
Gave them 1 star because it’s the lowest you can give. Terrible customer service! You can’t even get an actual person on the phone unless you “report a water main break,” and once you do, they’re clueless.
LWC is asking for the deed, drivers license and ss card just to get water service in new home. No one who is employed has time to go the their offices to get water started. Absolutely ridiculous waste of time.
Thank you so much for coming and fixing our neighborhood pipeline so that we could have water. The workers who came to Shibley Avenue were very nice and worked diligently to get us up and running on a Sunday. Thank you to all of you!!!!
Horrible customer service and online system never works very inconveniente. They only care to get your money instead of making things easier on customers whom work 7-7. Hate this company!
When I lived out ferncreek it took them 4 to 5 hours to turn my water back on. Now I live in west Louisville it took them 28 hours after I paid my bill in full…smmfh. poor Customer service……
Your bill is one day over due they start calling with collection notices. One day you get nasty messages about disconnecting.
every person ive spoken to is unprofessional and undertrained, doesnt make sense how often my water bill fluctuates when its just me living in my house, each time i ask to speak to someone about my bill, i am given an email address to …
Louisville Water Company has ridiculously high rates, horrible customer service, and an outdated website that doesn’t work right. They are a complete monopoly! The only reason they even exist is because they are the only option available in Louisville.
The water company and LG and E are the worst, PERIOD!!!!! I just now called to make sure they received their payment (since they cannot seem to get me a bill?!?) after waiting on hold for nearly 15 min (called them at 5:43 pm) they picked …
Long hold times + Incompetent customer service + exorbitant charges = major headaches for the customer. …
Miserable bureaucratic nightmare of ineffecient service.. pathetic!
Incredibly long wait on phone & in person. Not sure if staff is incompetent or just apathetic. Customers lose either way. Also, while the water tastes good, I wish they would divulge exactly what’s in it.
They come and shut my water off 2 hours before they close just to tell me that they will not be able to turn it back on until tomorrow 🤔 …
We moved from out of state and been 2 days since the water service should be already connected. This is a terrible company and nothing we can do about it.
Nothing. Worst service ever. Waited 29 minutes to even speak with someone, once I did they couldn’t even understand a simple statement from me about their website being down so I couldn’t pay my bill on time. Had to say the same thing 4 …
On hold twice in a row for 30 min only to be hung up on. Trying for attempt 3…. shoot me now. There has to be a better way. Transferring LG E service took 5 min!
It’s crazy how I called this company a month in advance to tell them to cut off the water because I was leaving that location. Now I’m $600 in debt because the current tenant is using water in my name.
This is the worst service in the world, I have called three times to open an account for my new house because I have not been able to online and all three times they have hung up the call after 3 minutes, horrible customer service, and the …
On our third attempt to purge air from lines after a water main break three weeks ago. Customer service has been responsive, but no resolution to the problem.
People be aware of Louisville Water Company. They do not read the meter. I have caught the numerous times not looking at the meter. Crooks!!! We work hard for our money!!! Please don’t steal!
Horrible doesn’t even begin to describe this company. Ridiculous prices, horrible customer service, and their website obviously was created before Christ it’s so old and terrible. I wish there were more options but unfortunately a Monopoly will have to suffice.
These people must go to a special kind of training. Ridiculous. If I were the manager of LWC I would probably ashamed of myself and the por service I provide. If the City of Louisville owns the water co., doesn’t that technically mean that WE, THE CITY, own the water company?? Tax dollars are in the payroll, correct??
Would give zero stars if I could. Automated phone system is useless and very hard to get to a real person. Will only talk to main account holder even if it is obvious you are married. Doesn’t matter if it is a simple issue. Typical policies that do not allow for the call taker to think for themselves. Very Frustrating.
Water bills have somehow increased by double without explanation…and can’t get any customer service help on the phone. Sometimes I think they make up these water charges
Great water! Horrible customer service! Every time I call I’m on hold for sometimes hours at a time even if I call right when they first open. Today I called and sat on hold for like 45min for the lady to pick up the phone and say that their systems are down and call back in 30minutes. I am furious!
Called on a Friday and someone picked up right away. I believe the reps name was Meesha and she was very knowledgeable and friendly. Thanks for some of the best tasting water and excellent service LWC!
Absolutely the least customer friendly organization I’ve ever had the misfortune to attempt to communicate with. They could only exist within government and with the Mayor’s buddies running the place while drawing extravagant salaries. They should just remove the big W logo and replace it with a big FU.
I just moved into my house and I called on Tuesday morning and put the order in for it to get turned on Wednesday and the lady told me one o’clock but they never showed up not I have to wait till after the weekend because they are not going to open back up till Monday . Very upset right now
Customer service is non-existent. Automated phone system is a joke. Hangs up on you and prevents you from speaking with a live person. Its inconceivable to me why this place has such a high call volume, when it’s just water….a service …
Terrible service. Our account was set up on autopay, but on their end it didn’t go through. Without any warning or notice, they shut off our water. This is what happens when you have a monopoly controlling a basic human right.
I have been on line for the second time this week regarding my bill! First call was 33.23 minutes and now here I am again and still on hold for which the phone states 10 minute wait time now going on 35.53 minute REALLY
The absolute worst customer service, every single time. I dread having to deal with them over the phone. From the minute they pick up the phone, their tone and attitude is as if you are the biggest bother in the world.
HORRIBLE CUSTOMER SERVICE. DON’T GET THE WOMAN NAMED CORINE OR YOU WILL GO CRAZY.
A mixed bag- excellent quality water, but NIGHTMARE customer service. Wife & I moved from one home to another, the empty home used ZERO water during the billing period, still had a bill of about $130.00!!! I called to check- that bill was …
Would like to speak to a decision maker to actually share experience that could help their process and as others have mentioned, that request is unsuccessful on all possible venues. Spencer Bruce (CEO) and Dave Vogel (EVP) is any decision maker in your organization accessible to customers?
Horrible customer service. Whether I try to pay by phone or online I usually have to try about 5 times before the payment actually gets accepted. And if you talk to an actual employee they are pretty much clueless about anything you ask …
Please hire people who can handle simple tasks. You all are the worst.
Update: 4/1/21 …
Tenant moved and water was to be put back in my name. Tenant was told they could not do that. I called water to have switched to my name, but they came and turned off water while I was on phone. Took three days to have water turned back on. …
Three different times was on hold for more than twenty minutes. Had to hang up each time to actually do something in life. Typical Louisville Water Company. Now you can see why their top person is the highest paid public official!
Lazy, inefficient, they leave people to suffer with high costs and water damage, they make their own rules as they go, as a plumber whenever I have to work with them it’s always a nightmare, they make simple jobs last for months and hang …
The customer service is terrible. It’s almost impossible to speak to a live person unless you you press 1 for leak. When you do speak to them they talk over you and want to argue.
Absolute worst company. Customer service is a joke, good luck ever reaching them and if you do happen to get through, good luck talking to anyone with any knowledge or manners. This company is terrible, but I guess that’s what you get when you’re the only game in town
I don’t like how they treat customers period! I heard of many people paying their Water bill and still don’t get their water cut back on for a few days! I poor elderly lady had her water cut off because her lazy grown son would not pay the …
Can someone please open up a new water company that treat the citizens of louisville better??? The lwc has been stepping over its citizens for too long we need another water company who would focus on great costumer services, and are willing to work with people rather then say take it or leave it.. this company is a joke…
Rude ass people in costumer service water was turned off due to a mistake they made i had to pay money i didn’t owe to have my services restored and they still haven’t sent me my money back and my services are still off it’s been 3 days my …
Water was turned off tuesday morning, I called and paid the entire bill and was told they will have water turned on by the next business day they have until 11:45pm. Today is Wednesday it is 5:15pm and water is still not turned on. I called and had to wait 10 minutes and was told they until,11:45 to turn on water. What a joke ……
New home owner. Really wish I knew than any over payment would lead to an increased bill that nullifies any possible credit. Thanks for stealing my money and being impossible to contact. I’m not taking pto just to come down there and curse you out in public. God help you the day this company is no longer a monopoly.
This company has the WORST customer service I have ever experienced! The past 3 times I have called, I was put on hold more than 20 minutes. Reps are not helpful and do not treat you as a customer. Probably because of the monopoly they hold, and they are the only water service option I have.
The worst customer service in the world !! Very hard to call in an emergency water main break. Takes months for service crews to show up !! 47 minutes on hold yesterday and today no one showed up !1 38 minutes on hold today and no help …
I can never seem to reach anyone in a reasonable amount of time and when I do, they are rude, impatient and apathetic. Thier website and online payment system is prehistoric and not user friendly at all. Louisville Water Company takes …
IT PUZZLES ME AS TO WHY THERE IS NO OPTION TO BE ABLE TO TALK TO NO ONE WHEN U HAVE A QUESTION. I GUESS ON MY OFF DAY I HAVE TO GO THERE IN PERSON
I haven’t really had any issues with customer service or billing, but what is up with your website? Get it together, it’s 2018. My favorite part is the circa 1999 excel bar graph to show usage history. LWC, please work on this. As a data …
If I could give zero stars I would. This is the most expensive water company with the worst customer service I’ve ever had to deal with in all my 62 years and in all the States and cities in which I’ve lived during that time. This is what …
Made an honest mistake and forgot about my bill, Which was only $20.06 because i paid it up except that much. Went to pay the bill 2 days ago (ended up having to pay them $86 plus an added $50 to my next bill) and they told me it would be on at midnight. Still waiting… I hate this water company with a passion.
DISMAL service. 20 minutes on hold followed by 2 minutes of an incredibly rude call rep. I’ve been through this TWICE now. Once to change over service when I moved (the woman incorrectly called me “Rebecca” in the middle of the call [not …
Words can not explain how horrible their customer service is.
It’s impossible to pay online. The website NEVER works and paying over the phone is a huge hassle. It’s all a big scam since Louisville water company is the only company that I know of that you can use to get water in the area.
It’s all a headache and a scam!
I am trying to get assistance with an address change. I have been on hold for 48 minutes, as of now. My call is important to them or so they say. Some older people are not comfortable doing business on the internet. They must be either way …
I spent 30 minutes on hold until I gave up and selected the option for a callback. It’s been another 30 minutes since then. No one in 2017 has the time to waste an hour simply trying to contact you.* …
I called in on Aug 26,2014 to double check to make sure that my auto-draft was still set up so I didn’t have to make a payment the Representative said i still was set up. …
Water company constantly misread water meter parameters and over charge me twice for more then $300. What is interesting, when first person misread numbers on meter, when next come he does not adjust, he just add random number on top. Company must be sued by all customers in city!
pitiful and to think that we have the best water here they can’t work with you on being late you have to wait until after the fact and you get automatically charged high late fee they are horrible someone needs to correct this but I guess …
Terrible, never answer the phone. Leave you on hold forever. I called msd and lge they answered the phone after a few minutes. It doesn’t matter what time of day or night you call no one answers the phone. A big company like this. And you …
Probably the most Byzantine online and website programs I have ever dealt with. I am only trying to get a new house put on autopay. I have an older account that is still active and on autopay. All they need to do is add my new address to …
The representative was unaware of how to switch a service to my name. The second call I made the person didn’t even know how to help me. I ended up 3 days without water service. It has been truly the worse!!!
Their website is absolutely terrible! Sometimes it lets you pay online, but unless you’re mailing your payment in, you have to pay by phone, in which case there’s an additional fee to use this method.
They want a copy of my lease, social security card, and driver license just to get water. This is the biggest joke of a company. I have lived in 10 plus cities in my life and never had to deal with this much crap. Plus they conveniently …
Set up a payment arrangement until October 25.after I suffered a stroke. I even took a screen shot of the confirmation number. Was told they don’t give confirmation number and I’m not eligible for extension asked for supervisor and I was …
They double charged me when I paid my bill online by electronic withdrawal. When I call them and ask for them to credit the erroneous charge they say…..”We will have to mail you a check. It will take 7-10 business days. Since you paid …
Lived in Louisville for 3 years and I’ve never in my life had a water bill so high. This place is a rip off and needs to be sued. Water bill stayed the same price for 3 years 156 dollars. Every bill. Please do not move to Louisville if you …
The water is off no notifications giving attempted to contact global water company it should be Louisville sewer company because their customer service sucks no explanation given as to why there’s no water at my residence therefore I would not recommend global water company Louisville government to anyone they’re plain trash
terrible unorganized company and bad customer service . They do not send out any information about our account – first thing you hear is from a collection agency ! Another time I used their “free” eCheck service – i received a email …
Been paying bills on time. On the third bill, we get charged twice as much as we were expecting. Turns out they haven’t been charging us properly for the first two bills, because the reader didn’t submit any readings at all until the third bill. Customer service was sympathetic, but couldn’t offset the blindsiding cost.
Called Tuesday to have the water turned on at my new place on Friday. Friday rolls around so I called and asked if I could get a window for when to expect my water. I was told anywhere up until midnight. Useless. On top of that, they didn’t end up turning the water on that night. Still waiting.
If I could give negative 5 stars I would. This company is absolutely the worst. The online auto renew system is broken as is the phone payment system. You have to wait about 30 minutes Everytime you call before you can even speak to someone. I’m literally just trying to pay my bill and I can’t. Can LWC please get it together.
Takes way too long to make a payment by phone almost 10 minutes. LWC you guys have got to come up with a faster way to pay by phone. Way to SLOOOOW!
My favorite part is that the automated phone system told me to hold and then hung up on me. …
Expensive bills, combined with MSD. Virtually non existent customer service. You call and must go through the robotic gauntlet trying to get to a human being. You will be put on hold for 30 minutes or more while subjected to horrible …
They only care about themselves. They take their sweet time to turn your water back on, screwing us over while they sit on their fat ass’ living secure. But we the people are their foot stool. It’s okay for us to go without showers. One week later, water still isn’t turned on. We need a second water company as an option.
I have multiple experiences with the Water Company making mistakes on my bill. it is also impossible to reach the supervisor. I had to call three times and a total of 55 minutes to finally get a supervisor. First time the rep actually …
If I could give zero stars I would. They charge way too much. They do not send out bills they only send out final notices and then cut your water off the next day. They do not nock on the door to try and get you to pay the bill. They are …
The absolute Worst customer service possible. You’ll start off with an extremely lengthy automated system thats near impossible to speak with a human being. If you hit “0” to speak with an operator, the system just hangs up on you. When you …
Louisville water company/msd keeps going up and up , my bill comes double now if i compare it to last year. When You call them they have no answer, they just tell you we raised the price. i dont know why the city let them raise the price …
The customer service was Awesome! Kionna helped me not only get my bill squared away, she took off my late fee due to a website issue not taking my payment. I would give 5 stars but the website does not function properly. If you need help in the office though, Kionna Rocks!
Our bill was paid 2 days ago and the water has been shut off the entire time. They came yesterday to turn it on and then shut it back off because apparently we had a sink on. They could’ve asked us to turn it off but instead they just cut …
I needed to speak with a person regarding a unique situation and their automated system is horrible! It takes forever then I got hung up on! It is way too difficult to speak with someone! Awful customer service!
We have had a billing error for over a year where we are billed for our neighbor’s water. Customer service here is an oxymoron. With help from someone in MSD we were able to get a supervisor to look at the meters and confirm their error. …
As everyone else said, wish I could give zero stars. I’ve had issues with billing, auto pay, and now a shut off. While it’s not really optional to use this company, please mentally prepare for the despair and anguish this place will cause you.
Seriously? 1hour and 20 min holding on this phone! You guys are either scamming or your system is just horrible and then we can’tdo much but pay it because you don’t answerthe phone and want the customers to get tired of waiting. Charging …
They Charged me for 10,000 gallons of water & waste on an empty house for less than 30days. We dont even use 5,000 gallons on a house we actually live in. I feel like they scammed me since I cant fight it. Its either pay it or have a …
ABSOLUTELY HORRIBLE COMPANY!! I have lived at my residence 20+ years, I have never ONCE been late for a payment. I took my handicapped brother to the hospital yesterday, when I got home, my water was off?! When I called, apparently the …
The ONLY reason I’m giving 5 stars is because of WILMA. Otherwise it’s ONE STAR. I called two consecutive days. The first day I was on hold for 40 minutes before I spoke to someone and was given inaccurate information. I called back the …
Only get 1 because 0 is not an option. Worse customer service program in the country. They damn near just refuse to talk to you at all. Funny how u get treated when they know you cant go somewhere else. Mayor really needs to step in and get …
Horrible service; rude employees. They came out unannounced, tore up part of the street and the sidewalk well over a month ago and left all of the debris and trash. We have called numerous times and have been told that they would be out …
The worst customer service eveeeeeeeer. Long time waiting on the phone and rude representatives answer your call that is if you get lucky and someone finally answer it. I have been having a problem in receiving my business water bill and …
Way too expensive. Before we moved here our water bill was only $53 every 2 months. Our first bill with this company is almost $220. Garbage
Just one star because their level of service should have vanished with the rotary phone. The phone system is impersonal, bureaucratic & frustrating to navigate. Despicable. Once you get someone on the line they are usually decent and helpful. If I were reviewing the operators independently they would rate much better.
If I could put a zero star for the LWC I would! They do not offer a phone # for after office emergencies. That’s how much they care about their customers. Unless it’s a water main break, you can forget about them caring enough to provide …
This is my first negative review using google. I.e. I do not normally write negative reviews. I also do not normally experience and witness a water main blow from a construction company hired by Louisville Water Company, so potentially …
What an Unfortunate way to deal with with the population that keeps the owners of the Louisville Water Companies kid’s holidays warm and special. Completely lazy and the absolute worst automated customer service, and general customer …
I agree with all the other reviews. This is not service; this is torture. I tried and tried to change an address. I sent letters, called, met in person-nothing. Nothing changed. Furthermore, I was charged full price for 8 months for a …
This place needs zero stars. I switched to auto pay for convenience but the auto pay did not happen because the website did not keep my change saved. I ended up past due- never missed a payment before – with threatening letters. Humans not available at customer service line. Website zero help. Hate it all around.
For a 2 person household, My bill said water usage $32, wastewater/stormwater $115; So they charge you for maintenance on the water in the sewers. I hate that they bill you for 2 months, but give you like 10 days to pay it before there is …
Their website continues to be garbage, & it has been for nearly a decade. It has never worked well with any of my android phones. If you’re going to have a payment portal, you need to make sure it works on at LEAST the most common …
Dear Sirs,
I am currently sending this email as of 1159pm on Dec 15th. I STILL HAVE NO WATER!!! …
Is it normal to send out water bills every other month?
Edit: Then why am I charged late fees every month for the first month?… I use …
My mom moved into a new rental house she wanted to get her water transferred in her name, but they are asking for social security card, lease, and ID I guess who ever lived there before her had a bill, They are truly some nasty people!! …
I was lucky to get a representative who was efficient and handled a huge problem with my water bill. My monthly bill was corrected. However, I still think the LWC needs to work on providing a more customer friendly service. The wait time is too long.
This is no doubt the worst company in Louisville. What an absolute shame the citizens of this town are beholden to this inept monopoly and have no choice but to endure their piss poor service and continued rate hikes. The customer service …
Called and made inquiries about a price for some water DISCONNECTED water meters for a property. Gave them their meter numbers for them. They told me I could not get those meters because they belonged to a property down the street. I asked …
Terrible company. I have a rental home and was specifically told how to complete the “Landlord Agreement.” Was told line by line how to fill it in so that I could move the home in and out of my name when I am in between tenants. Sent it …
Is there a reason I’m being billed by 2 companies Louisville Water Charges and MSD Charges? I am confused by this billing. I’m a renter and when first moved into the home the landlord sent me 4 bills all under $150. Now, I’m paying nearly …
Charged us $450 for 32,000 gallons of water as a family of 3. They stated they didn’t find a leak and that it wasn’t a misread. There’s literally no possible way that we went through 32,000 gallons of water as a family of three and every other bill was super low, including the one after. No one seemed to want to help us.
Very poor customer service, never check the meter and guess the water usage instead of using the meters for bill accuracy. Also was on hold for a hour trying to dispute a bill discrepancy.
I am sorry that after reading all the other comments of the troubles you are all having that I cannot say the same… the longest that I have had to wait is 15 minutes and the service was excellent every time I have called…I am an older …
I can’t even change my password on the website, so I literally have to reset my password every single time I log in to pay my bill. I’m so shocked that these reviews have not done anything to sway their decision to make their company better …
Been trying for several hours to actually speak to someone directly with no luck. Received a call stating my account is overdue but I’ve paid the bill and have bank records to show it. Can’t even speak to someone to get it straightened out. …
Nobody likes customer service when their water is turned off after not paying bills (trust me, I’ve been there, too). But I have to give LWC 5 stars because they have the best tasting water of anywhere I’ve ever been, and I travel a lot …
Louisville Water Company is a Monopoly living in the stone age, forcing everyone in Louisville to pay a fee just to make their monthly payment. The Water Company website is outdated and hard to navigate. 30-40 minute wait times to talk to someone on the phone.
I sent a bill payment online 11/25/15 for the late payment amount. The late payment date was not due until 12/3/15. I called once and was on hold for more than 30 minutes. So, I sent an email asking that they submit the bill to the bank for …
They billed me based on a one time high bill estimate, not an actual reading. I called to request an actual reading, they never sent anyone to read the meter, after waiting a month. I have called repeatedly only to be hung up on with no one answering my calls. What a mess! Pathetic excuse for customer service.
The Louisville Water Company is a complete joke!! Just tried to add myself on the account that’s in my wifes name, they asked for my social security number, which makes no since because they have my wifes. I told the lady I wasn’t …
I actually give Louisville Water Company ZERO stars! Service was turned off by accident and took them 3 days to restore although they said would be restored by midnight the same day it was turned off. Could not get through to customer …
RIDICULOUSLY high rates. They’ll tell you about the great water, but they won’t tell you that you are paying 50% higher than people across the river who draw from the same source. What a racket. I can’t wait to move out of Louisville …
A monopoly in Louisville. Can’t live without water and they keep increasing prices so soon enough half the city won’t be able to afford it. Truly greedy, greasy, awful company.
I have to deal with Louisville Water Company on a regular basis for my job and always dread when I have to call or e-mail Customer Service. While there may be a hand full of Customer Service Reps I have dealt with that are helpful and …
Louisville is a tremendous and often overlooked asset to our community! Our water is regularly ranked among some of the best quality in the nation, and it tastes great, too! Clean, plentiful water is an essential part of life, and these …
Water leak on their side. They came promptly and took care of the problem. No more leaks! Go LWC.
I am currently working thru an issue with the water company. The first 2 times I called, the people on the phone have been nasty and rude. Today I called and Jowana was by far the nicest. So apparently of all the people at the Louisville Water Company, only Jowana is not a terrible person. Kudos!
Same as comments below. Rented a house and went to get water turned on. They said they couldn’t do it from the office so I had to go home and email them and I would get a response within an hour. 24 hours later I called to check the …
I have never dealt with an organization so completely incompetent and inept as is the Louisville Water Company. On more than one occasion they have terminated my water service due to non-payment despite the fact that they never sent me a …
Every time I am forced to call the Louisville Water Company, it is a HORRIBLE experience. They are rude and unhelpful and I always hang up angry. Their online “free e-check” option to pay online NEVER works and then I have to pay over the …
This is my first ever google review. I’m not a big review writer, but I need to rant. This is the worst utility company I’ve ever had in my life. Like, it baffles me how bad it is. Every time you call the call center, plan on waiting 7.5 …
Like many others, I have received unfair fee charges even after getting written confirmation through email that I had reestablished my autopay feature. There seems to be some internal issues with processing payments and fee structures. I …
Can not talk to a person when you call them there is no option or way to actually speak with a person terrible business but what can you expect who else can you get water from here
Absolute worst customer service. The customer representative was completely unhelpful after a twenty minute hold wait. They repeatedly claim that the company is not responsible for any breaks or leaks in the line after a large usage spike. …
New service, newly built house. There is nothing they haven’t messed up. They failed to process my application for two months. Mailed bills to the service address instead of the billing address. Never called or emailed when they bounced …
If you want a case study in how NOT to run a business, just look at LWC! Their customer service is probably worse than dealing with one of the cable companies. Website is WORST of any company I deal with. But, what are you going to do? They’re the only water company in town, so, you’re stuck.
My husband and I pay our bill online normally but saw that the system changed and was having problems. I waited on hold for 30 minutes to cancel my water service because we are moving this weekend. After getting through I’m told that I …
This utility is the worst run entity I have ever encountered. After getting a stable bill for a year or so, you will suddenly get an astronomical bill. What they do is average your bill for months and months. You may have tenants move in …
This is the WORST customer service experience I have ever encountered, I seriously doubt that they have the 25 customer care representatives answering the phones, that they claim. I have been trying to reach someone through their website …
No one answers the phone . Automated system needs to be upgraded. Its 3pm you Close at 430pm SERIOUSLY? . WHY DONT YOU HAVE SOME KIND OF CUSTOMER SERVICE? AMAZING! …
This place is trash and is the epitome of a company that operates knowing they have no competition. They will shut off your water even after enrolling in auto pay. They are quick to shut it off but then make you jump through hoops to return …
Horrible customer service! The billing department does not send out statements or the final invoice! Yet , they still expect you to pay in a timely manner. Also, according to customer service, a phone call is a courtesy when you have not …
When you go to pay your bill, and use the “free” e-check option make sure you type the account number correctly. In that I mean, double check. The site has no verification, and whatever you type will go through at the time. The site will …
Had a payment plan for an overdue balance, they all of a sudden forgot about the payment plan and wanted me to immediately pay the whole amount or they would shut off my water. Good thing it’s still a few weeks till Christmas
this rating would be 0 if i could put that on here. I have my house up for sale in the area and have yet to receive my water bill for the house. i call because my bill is usually due around this time and they tell me that i have used 5000 …
The Louisville Water Company could not be worse in customer service. Recently, I signed up for auto pay for my bills because I was charged a late fee on my last bill because I did not get a bill (this has happened to numerous people I know …
My water bill was 773.20. I requested that my meter be read again. My meter read 3541 and my bill stated that it read 3588. I called twice and emailed 3 times. The only correspondence I received from them was a letter basically scolding me for reading my own meter.
My service was disconnected on Thursday, March 28, 2019. There was nothing left on the door nor was a phone call made. As soon as I realized I did not pay the bill, I paid it immediately and was told that services would be connected by …
My payment was due on April 17, 2017. I did not receive my bill (I received a call on April 30 threatening cut off) but the LWC was going to turn my water off on May 3 less than two weeks from the due date. This is a outrageous policy to …
I have not missed a payment for the past 3 years (due to auto withdrawl set up) with the water company. I called today asking them to move my auto payment to friday, not tomorrow. (Due to some circumstances out of my control over the …
Never had any issues with the service when living in Louisville. We moved out of state over two years ago and now have a collection account on our credit bureau showing we owe $140 to Louisville Water Company. I have been trying to contact …
It is so appalling for the water company website that doesn’t work if you use your phone which most people use .I contacted them they told me that I have to have a laptop to be able to login to my account and pay my bill. Never seen a …
Most unscrupulous organization I have ever dealt with, made all the worse because they own a monopoly on the water supply here in Louisville. I paid my bill, on time, mind you, on their web site. My bank account showed that the amount was …
The worst company I hate them so much. Turned off my water without telling me that my autopay wasn’t working. I kept getting bills saying that autopay was taking care of it and when it would go through. Then told me I was behind on payments …
Terrible service. I made an honest mistake and forgot to pay ONE months bill. They came and turned my water off. I noticed what had happened and called and paid the overdue balance PLUS an additional $50 and my water has still been off …
Where do I start? I was incorrectly billed , and received a letter from Louisville water that I would be refunded for that. All of my bills fluctuate in price. To the point I’m considering hiring an attorney to file a civil lawsuit. When I …
I got water shut off from main while vacationing. Called them to reconnect as we had to return unexpectedly for a funeral and assured it would be done before we arrived home. Got home. No water. When we called to ask why we were told the …
I have a leak in my water meter. Water is pouring out of it.
I’ve been trying for hours to get ahold of someone. Been on hold multiple times and trying to work in between. …
Would be zero if possible! If there were ANY other water company I’d switch! The worst customer service if you can actually get an answer. The website is no help either. I’ve reset my ID and password so many times because it keeps telling …
If there was a different water company in this city, I would be going with them. Customer service is horrible. Takes forever to get to a real person, and then when you get a person, they can’t help you. I paid my bill and had a …
This is place should be shut down until all employees in customer services are replaced. The old lady that I spoke to does not know the meaning of customer service. When I asked her politely to let me speak with the supervisor she replied …
There is no worse company than the Louisville water company. Consistently terrible customer service, no rush to initiate service, technicians that show up at all hours of the day without notice, and almost no chance you get someone that can solve an issue. If only we could go without water, my bet is that is the problem.
Called to sort through issues with my billing and the lady put me on hold and then hung up the call. My questions were not answered and she said she would retrieve information on my account but did not. My account has been on autopay for a …
Louisville water company Will turn you into a Karen. Just know you will always be on the phone for 45 mins each time you call. They also told me they could not turn the water on “in their system” and that I had to fill out a request and …
They just can’t get it right. Nearly impossible to contact so go, in person, you think you have it ironed out. They haven’t the records as to when I contacted them to have the account changed over, I paid the other customers bill(had been …
I think that instead of writing these reviews every single person needs to communicate with the major or governor of this city/state and we need to take this to their table. Went from a $200 bill that was too high already to a $412 bill. …
Horrible website and customer service. Double-checking my bills I paid for the month and glad I did because I accidentally entered the incorrect account number to pay my bill online. It didn’t say that I didn’t this, I only found out when I …
I called Lou Water for billing info and was told the wait time was 15min. I’m still holding after 40min. It’s bad enough to hold that long but to listen to that “hold music” is torture.
Some of the rudest customer service workers in the the City of Louisville.
What makes it worst is they have no clue what they are trying to tell you….. …
They are doing construction all night long at their office downtown and it is way too loud near residential buildings.
Can’t call and talk to a person even though it says that they’re open. Automated system doesn’t have transferring capabilities apparently. This is either a work of ignorance or art and I don’t know whether to be impressed or just shake my head and think “of course”.
I would give them a negative rating if I could. We had a water leak right at the main line after them doing construction in our neighborhood, which they said they never did. I physically seen them working on the lines, they cut off all …
Poor customer service and timeliness. Had a crazy bill, called in as i suspect a leak. Called 5 times in two months for Water inspector to come out until they finally showed up. Meanwhile bills are stacking up. The Customer service agent …
I was charged $300 for 22,000 gallons of water for a family of 2! In the ten years that I have lived in my home I never went of 10,000 gallons. They AGREED THERE IS NO WAY 2 people can use that much water. They checked for leaks and said …
This is a terrible/horrible company. It charges so much of money (monopoly) and look at its website/customer service – very very very poor. Most of the time the site is down or really really slow and it’s very very difficult to view the …
This is the most disgrace company ever they rather let you and your family suffer than come to fix the issue my water Been off for 5 days now when my bill been paid they always say we work until midnight it’s been five Days no one cares just turn the water on
Shady!!
Nearly $400 water bill. …
I came home yesterday, 1/21 at 5:15 pm, to my water shut off. No notification, no note left and customer service wasn’t really sure when it would be back on or why it was even turned off. Bill isn’t due until later in February and I’ve …
I have been charged for something i didn’t order….all these insurances. I cancelled them before 30 days was up…as soon as I knew I was being charged. But the water company would not cancel them & said I would be billed through November …
This is what Louisville Water company does. They come and destroy your new yard and your sod. When you call them, they tell you a manager will call in 48 hours guess what it has been 10 days we have called back multiple times and even sent …
My business uses between zero and 1 con of water each month. One month it said we used 32,000 gallons. Louisville water was helpful at first and claimed a mistake was made and they would fix it. I am still being charged for a $500 bill when …
Water pressure next to nothing..called Louisville Water Co..on hold for 40 min. Not sure exactly why the very low pressure drop???
Just moved in my new home in April and received my first water bill and I liked to fainted. I have been calling since the beginning of the month June for them to come out and fix this leak on the main water line which is their …
This is, quite literally, the worst company I have ever had to deal with. I wish I could give less than one star. Their online account services won’t work half the time, any requests, outside of the basics like service transfer, won’t be …
Almost impossible to talk to a real person. Paid my bill over the phone using my checking account and received a confirmation number which I wrote down. I got a call today saying my account is overdue and in danger of being disconnected …
Had no water running to my house this morning. There is no option to speak to a representative. Been on hold all morning. My bill is up to date, so I don’t know if there’s an accident, maintenance, or a mistake, because I wasn’t given a …
Literally forgot about my bill. 3 days post due, I get a call threatening to have my water turned off. Key word ‘threat’, vs. ‘how can we help’.
After researching the law & realizing how this was essentially a vacant ploy, I …
The times I’ve been there, all the ladies who work there are mean and not friendly. Personally, I go because I need this service and I’m paying for it. It’s not free and therefore I think we deserve friendly treatment and I also say for the …
Abysmal. They’ll disconnect you in your new home over the weekend when there’s no one available to call and get service switched. And then, when you call them FIRST thing in the morning during business hours, they’ll tell you there was a …
Should have been a 0, but didn’t have that option. WORST customer service ever! Went through several prompts in an attempt to pay my bill. Normally, I pay through the bank but had forgotten to pay. Had to make several calls. Some times I …
We get $500 water and sewer bills for 29,000 gallons over 60 days. Ridiculous.
So for past four months no notification and no analytics to catch issues with my bill. When you auto pay, make sure you watch it people, water company will continue collecting your money even though you may have a major water leak. Yes, …
Been trying to get a representative for two days!!! Was on ‘wait’ for thirty min. yesterday only to have them close! This morning, I was told the wait was fifteen min. But I hung up after forty min. because I had to leave for Dr. appt. …
March 8th 2022, the poor service with this poorly run municipal service has nothing to due with the pandemic or supposed labor shortage. Once again, Ive paid my water bill on time, but recieved a phone call to notify me that my bill is past …
My mother who is 77 years received a call yesterday telling her that they were going to shut her water off because she hadn’t paid her bill. This was very stressful and upsetting to her as she had not received a bill in the mail. Did if …
Spent 15 minutes going through the automated system trying to ask question about backflow test pricing. No option to speak to that department. Finally decided to get to any person that could direct me. She told me there is no option on …
Terrible company. They gauge you on pricing and are nearly impossible to get a hold of on the phone. There are supposed to be monopoly laws against companies like this but ‘parrantly gov’ment here don’t care ’bout no law. They also didn’t …
Turned the water off to my whole street without any form of notification. Only realized this when myself and multiple neighbors came out to see why our water wasn’t working and found cones set up at the end of the road.
I wish I could give them zero stars. I moved to another state and they said they were going to send me my final bill in the mail to my new address. I knew they had it because I spoke with the woman letting them know the shut off date and …
Today a water company truck pulled in front of my property as I watched I thought is he cutting off my water. I just had knee replacement so I got to the door as quick as I could. I said “did you just cut my water off?” He said he had a …
On my 3rd day with no water. Waiting for someone to come look at it for the 2nd time. Not a billing issue. And no work done in area. My next door neighbor moved out and I guarantee whom ever shut that water off shut mine off as well. They …
You guys are just sad. Hours on hold for no answers…your automated system is a joke and waist of time. Online website isn’t much better. Charging fees to pay your bill is ridiculous. Trying to pay a bill is a hassle.
Overcharging, inability to access information through customer service, account complications run rampant in this company. For a utility provider this is unacceptable and should be corrected. …
Awful awful awful. you cannot call this company to get them to answer, they can not process your payment, they cannot charge you correctly, they cannot access your account with your account number. They cannot do anything but sometimes take you money. Public utilities in this city are such a joke.
They have lost thier mind with the coming of this monthly waterbill. $50 more for 1,000 gallons less used. I am beyond angry. Tired of the items that we need the most becoming so expensive we can barely afford them.
The MSD charge is absolutely draining and a scam with Louisville water company. 200 a month on MSD charges. My usual water usage bill is less than $100. The mayor and governor needs to do something about this SCAM of MSD charges by this company.
Very bad job by an older blonde woman, I went a week before to connect the service, I gave her all the documents, she told me that everything was fine, Today I came back to ask for the confirmation of my account and they told me that there …
My house burned down. They lied about how much it would cost to turn off water service and turn it back on. I got charged over $200 because of that lie. They made no attempt to resolve the issue. They made zero attempt to call me back to discuss the issue. Unfortunately you have no choice but to use them for water.
They are ripping people off. I am single and live in a duplex and seem to have a $200 water bill every month. Something’s not right. I’m the only person that lives here I don’t use that much water. And I do not have a leak. Supervisors will …
Why do they make it so hard to talk to somebody?? Often on hold for 20+ minutes and the call just ends suddenly. Thank goodness I don’t have an actual pressing issue.. Not an issue with individuals who work there. Its 100% the systems they have in place that are an absolute failure.
3+ days to turn water on, best part about it, our account is active and we have never missed a payment. Moved to a different address, they came out and shut it off when change request was processing and it’s now been 3+ days for someone to …
I’ve used Louisville Water for 20+ years and never had any issues (other than the cost of water and sewer services). I called this morning to shut off service. My call was answered immediately and the person was very nice and professional.
I have had Louisville water company for about 30 something years.I always paid my bill at the 1st of the month as we are retired military.I have done this forever no problem Well I come home from a Dr. Appt.and my water is turned off.I have …
Horrible customer service. Forty five minutes on the phone waiting for a live person. That’s after going through a half a dozen menu selections. Their meter reader misread my meter by more than triple my average amount. They sent a rep …
Never in my life have I had to deal with such bumbling and inept and non-existent customer service. Hold times are absurd and irrational, the endless and USELESS phone menus that take you in circles and you’re never able to reach a human. …
They DONT ANSWER THEIR PHONE. Worse customer service ever…..someone needs to be fired. Louisville Water Company dug a huge hole in our lawn and it’s going on a month and they have yet to come and address the hole. What a terrible company to have to deal with.
No wonder the reviews are horrible! Same for me with 30 minutes on hold! Also was told no supervisor on but I could go on a call list which from reading the reviews there will be no call back. Corrine was absolutely no help! Customer service extremely poor.
I had to wait for an hour and half (today, October 28, 2022) to speak to a customer service representative. Ridiculous; with the price charged for water (and sewer) these days, the Louisville Water Company could afford to hire some MORE employees and train them to be customer service representative.
Sold my parents home and was trying to get information on what I needed to do to disconnect service. Never got to speak to a person. Just given prompts.
The Louisville Water Company has the worst customer service of any service that I have dealt with. They know that you have to use them, so they just don’t care.
The headache you will recieve trying to get anything accomplished with their phone line is absolutely ridiculous! As others have mentioned it will take you in circles just to hang up on you! And in the rare case you do get to talk to someone they’re rude and say they’re transferring you just to hang up
Horrible!!! Prices increase no differences to service, fees higher than water/sewer usage. Cost of living hasn’t changed, why burden people with increases for no reason. Overcharged and they can’t explain it, system error supposedly! Promise Pay being changed, constant and no-one knows why!
I called and talk to them. They was very nice very polite. Tell me everything I needed to do was on the phone. No later than seven minutes. Total included talking time and everything was settled. I wish everything was this easy.
Just awful. They don’t even deserve one star. I feel bad saying that because there are a few decent employees that genuinely try to resolve your issues, but most of them flat out don’t care. …
Husband died and I got really sick with spine infection they put bill in promise pay they act like they are doing you a favor. Yet charge 70.00 plus for late fee every month that the promise pay isn’t paid in full. Never told me that in …
As a senior, my request for the Water Company is to please change due date to after the 3rd of each month, after I receive my check. The advice was the change COULD BE MADE ONLY IF I ENROLL IN THEIR AUTOPAY! Why? I’ve not missed an on-time …
It’s really neat how they send a disconnection notice by mail 24 hours before shutting off your water…without ever sending the bill in the 1st place. …
On hold listening to music for almost an hour. Unacceptable waste of customers time waiting for a customer service representative. It isn’t the reps fault but I’m sure they get the grief when people give Louisville Water a bad score. It needs to go to the over paid individuals in management. Maybe management should answer the phones!
Nothing but miserable experiences with LWC. I find it hard to believe that this company is run by anything but crooks. They can’t even give us a decent hold song while they make us wait over an hour to contact someone. If I have to listen …
Not to be rude and be so judgemental but I love clean water, but the water is starting to smell and taste weird like chlorine and I thought it was just me until I notice that others said the same thing and if it is can y’all find another …
Really wish I had another option for water/wastewater aside from Louisville water and MSD. They installed a pipeline by our meter with a 90 degree bend without using an elbow.. obviously bending the pipe to this degree caused a leak. We had …
Just closed on my house last week! Got moved in on Wednesday and my water was cut off on Thursday. Called Friday to get it cut back on and was informed they don’t do same day service and do not work over weekend, meaning that during the …
Would vote negative stars if possible. After the water company was conducting water line replacement in our neighborhood and then onto our street, we were told ahead of time that we would be receiving a 24 hour notice of any water shut offs …
I had a wonderful customer service representative named Leanna that helped with an issue (someone had vandalized my water faucet and left my water running while I wasn’t home). She was very helpful and listened to my concern, filed a report …
So I finally got through to a customer service rep after waiting a whole hour who then hung up on me. and I know it wasn’t an accident because she never called back. Your phone number is the first thing they ask for just in case there is an …
I have called numerous times and have been given the run around. The most recent bill stated that I have used 3x the amount of water. I know this is not correct. There hasn’t been any changes on my end. I know that they had my neighbors …
The water was turned off a week before the due date (due date was 11/16), I paid the bill on 11/14. It’s 11/16 and we still don’t have water. I called to see what was up and was told they can’t tell me because my name is not on the account. …
Well I don’t know where to start other than for such a large company the customer service might be the worst I have ever dealt with. First of all the hoops you have to jump through are ridiculous to have the pleasure of speaking to a …