At Lourdes Health, you’ll find a qualified healthcare team using state-of-the-art equipment and technology. Our Level IV designation ensures we can handle your emergency and get you the care that is right for you.
| Sunday Closed Monday 8AM–5PM Tuesday 8AM–5PM Wednesday 8AM–5PM Thursday 8AM–5PM Friday 8AM–5PM Saturday Closed |
520 N 4th Ave, Pasco, WA 99301
(Translated by Google) Very good, they took very good care of my husband, they gave him excellent service …
(Translated by Google) I really recommend this hospital 100%, the attention was very pleasant from all the staff that work there, I had strabismus surgery and I was really satisfied with my operation. I want to infinitely thank Dr. Lenart …
Great staff
Very processional
Great PT department!!!! Kacie is the best!!!!
VERY GOOD HOSPITAL!!!!!!!!!! 😀😀😀😀😃😃😃😄😄😄😄 they have a very good care!!!!!!!!! 😆😆😆😆😆 …
No. But go if 911
the staff there are really rude. I was disappointed.
This is an amazing place where people are genuinely cared for.
Staff is extremely rude and unhelpful.
Nice friendly staff . Very fast service
They didn’t undermine the injuries, respectful and professional
ER Ladies at the front desk always rude and not helpful at all
come here if u dont want doctors to listen to u or listen to your doctor and do want they want perfect place to go if u want to die
I love to come! Fast effective service!!
The staff in same day surgery are like family, or shall I say Cheers. 😆 …
Very self centered. No customer service whatsoever. They leave you standing out in the cold. Do not go there.
Caring, clean well cared for facilities.
Place was a joke. They are rough they don’t explain anything to you or are about to do to you. They had attitudes. Next time I’ll drive the extra mile and go to Kadlec.
I was unsure of coming here because of the location but this was by far my favorite labor and delivery room! I gave birth to my 4th baby here and wish they had all been here!
I was born there 02/14/1956.my soul and heart and mind.i love the place.im from texas and miss my birth home.im near death.just want to say goodbye.
Worst hospital I’ve ever had to experience can’t begin to list the reasons why. Would have gave it a lower rating if possible
Not impressed with their work etiquette. They call and schedule appointments at times when doctors are not going to be in the office. No reminder call or confirmation email or anything. Totally unimpressive and waste of time.
bad experience in this hospital, they treated me very badly and apparently they have a pure medical practitioner who does not know how to react to serious emergencies
They took great care of my mother when she had her hip replaced. Everyone was kind, understanding, and helpful in her stay.
The staff is horrible. They are very racial and disrespectful. The minute you walk in there you are given a crappy attitude like you are some sort of criminal and they are a warden. The last time I was there I had to wait 2 hours before finally giving up and leaving everybody who came in after me was put ahead of me.
It was grim and out of date. Bad service long waits and a little dirty. I would recommend going anywhere within an hour radius from there in stead of this er
Kim at the ER front desk check in is great! She is always friendly and helpful when checking me in to the hospital.
Went in with a ten back pain, waited two and half hours for them to take pulse twice….. as if they were stalling. Moved from one room to another just to wait. Could’ve gotten help else where within an hour. Worst hospital I’ve been to.
I went in today my son hit his head at school i didn’t get taken back to a room instead the doctor came out to the waitting area asked him some questions looked at his head and discharged him no vitals no xray no nothing plus when i got …
Very nice, funny staff, even through all the craziness! Very nice doctors and nurses!
I wouldn’t bring my dying dog here. Place is a joke and so are the staff. Doctor was nice and knowledge. Should’ve stuck with the best Kadlec.
I came in after a flash burn to my eyes and extreme sensitivity to light Paul the dr and all the nurses in the E.R. were amazing and helpful best hospital i have ever been in.
I refuse to go anywhere else in the Tri-cities. Not only did the staff save my life last year, they are compassionate and amazing caregivers. I’d give more stars if I could!!
My dad drove himself to this hospital thinking he was about to have a seizure,he is epileptic,and has warning signs usually before he has a seizure,and he hadn’t taken his medication for a couple days because he was out of town.The hospital …
Had a great experience I got right in to the emergency room they went above and beyond to figure out I have a small blood clot on my lung I appreciate it I was in so much pain. Staff was very friendly too.
Lourdes has the best, most caring staff. They have also been voted very high for patient safety and orthopedic surgery and it shows.
Emergency needs to get more experience with kids especially drawing blood my child has had a horrible experience more than once.
My sister had her appendix removed here and didn’t have any problems. Very nice staff, they actually do their job right.
You can be dying in a room and the nurses will be chilling on the other one
edit: They will keep you in the room for hours on purpose to they can charge you more for the room, needless to mention, all the receptionists, no matter which …
Misplaced paper worked caused a billing of the wrong insurance. When called to fixed they found the error and it was fixed. Now we are getting hit with our credit score because of the first error. When does it stop. Keep all your paperwork
I just had surgery and my post operation service has been frustrating and confusing. I’ve just multiple messages over the last two days but nobody will call me back or answer the phones. I’m not sure which meds to take and I’m stuck at home in a neck brace or else I’d go down there.
I have had the unfortunate experience of having to go to the ER a lot. Staff is great most days. Right now covid is crazy. Tonight they let me go back with my husband for a min before leaving they didn’t have to, but could tell i was upset. They have always listened. They may not be speady in the back all the time but they are decent.
The medical staff are great, they make you feel like a friend wherever you go, and the food in the cafeteria Bistro is amazing. Prices are good too. I tell all me friends.
All we got from the start is the run around I have always liked Lourdes and stood up for them I loved thier rehab center and surgical center. It after the way we were treated I’ll use trios From now on if I didn’t voice my opinion who …
I had slipped and fell on ice and was rushed to the Emergency room and I was the 2nd person that arrived. I was in,serious pain where I was screaming and in tears. Anyway, I was discarded for 4 and a half hours before I was seen. They kept …
Terrible experience.
The staff is disorganized. I had to wait 1.5hrs. to get seen for my scheduled appointment because they told me the wrong time. …
The staff was very caring and helped in every way possible. Made sure room was clean, food was a little bland bit it normally is at a hospital. Couldn’t ask for any better doctors nurses or staff.
The new hospitals can keep all the fancy equipment and the snotty staff that goes with it . If you want me to be cared for and not judged go to pasco. They still care about the people they care for
Came to the emergency room been here 3 hours still no help. Iv never waited so long wit a broken or sprained foot pain at a 10 just sat in a room 2 hours and a half later they ask me if I want pain medicine like really iv been here for hours in pain and now that I start talking about leaving they want to help. Joke this place is
Came in to the ER because I was severely dehydrated and they took me back to a room a minute after checking in. The male nurse I had was great and the doctor was very nice and helpful. I am very pleased with the service and care I had here.
I took my son to see the ENT doctor today, sorry I don’t remember his name. My little son accidently put one seed into his nose, and the doctor can easily identify the seed in his deep nostril, and got it out from his little nose. We …
Yeah this place witholds medication when they’re the ones who screwed up the schedule. And the bias against medical marijuana is ignorant and out of date. They don’t care about patients, they care about money. Now that I wrote this review …
Not a good experience. Took two appointments to get mri then when i recieved the bill which should have been 100 percent paid since my out of pocket was reached, they used an out of network to read mri so i got a 250 dollar bill..not …
Even though it took a long time to get in, the staff was really nice and gave me words of encouragement through a stressful medical procedure.
If I could give this place 5+ stars I would. The service here is amazing. The nurses not only cares for their patients but the patients families as well (they brought refreshments in for us). The employees are very nice and welcoming too.
I came here for physical therapy and had a great experience! Noel Ybarra is extremely knowledgeable and did a wonderful job of really taking the time to figure out the cause of my pain. Great staff and environment. I would definitely recommend for physical therapy!
I am being treated for sleep apnea at Lourdes Pulmonary. My treating physician took me off work for 6 weeks. Now is refusing to fill out the necessary FMLA paperwork. If this is not completed, I will lose my job,
They have the WORST FINANCIAL/BILLING OFFICE EVER! They keep billing me even tho the insurance paid you call to talk to them NOBODY ANSWERS. OH YOU LEAVE A MESSAGE AND NO CALL BACK. You give the info to the insurance company and they try to get a hold of them and yes nobody answers DO NOT GO HERE IF YOU DONT HAVE TOO.
Great doctors, nurses ovet worked, need some attitudes need to be more compassion, people who are sick need to be treated with mpre respect. In patients are human also, will return only because need more answers to their medical issues
Need to be more compassion. Not a healthy lifestyle choices.
Absolutely outraged. They let my mentality ill brother leave and didn’t tell anyone . He left with no shoes and no coat at 25 degrees out. He is now missing and no one can find him.
Worst place, I dont usually go here for that same reason but my mother and sister were taken here from a car accident. My sister had a concussion from the accident and asked the nurse for tissues since she was crying, the nurse pointed to …
My son had a sleep study done here and the guy who worked with us was very kind and professional. My son was scared of being in the hospital overnight, but he explained things to my son so he could understand and helped him feel a little more comfortable.
I was in the er from 10pm to about 3am, very rarely saw a nurse. I was very sick and the Dr and nurse both tried to rush me out the door, I had to fight and basically yell at them to get further testing to figure out why I was so sick. Not …
This is by far the worst hospital. I brought my mom for leg swelling and pain only for her health to have gone downhill. I would constantly ask the nurses what was wrong with her as each day she’d get worse. The answer was ALWAYS “i dont …
Went in with a sore throat, already knew what was wrong because they happens every year and I told them that. They don’t believe me and chargedme 2000$ after insurance. Just for a throat culture. This place is a SCAM! I am a college student and would never recommend it ever!
This is the ONLY hospital that treats each and everyone with compassion and is simply unsurpassed in the level of care that patients receive. The entire Lourdes network is rated number one for many reasons. My primary care physician, Dr. …
Like to say thank you to Susan, Crystal and Alma. However dr. Lamb has a very poor bedside manner and an attitude in general, he wasn’t in the room a minute and a half and I made up my mind I would rather pull out my own IV and walk to …
Worst possible place to consider for aide or to be shoved into. The patient advocate answers are alot like a form letter where as the actual patient advocate doesn’t even look at the reviews and the responses are NOT from that office. Any …
I had my first back surgery at Kadlec and came home with a terrible infection. Back in the hospital for a week to treat the infection and the nursing staff attitude was terrible. I had my second back surgery at Lourdes and it was heavenly! All of the staff were friendly and helpful. The food was good. Lourdes is my hospital!!
The doctor and nurses were really polite and helped our daughter. Thank you
I am here for a urine test for a job in Quincy
2.5 hours later I finally get called in but only because I told them I had to leave …
The customer service people need to be replaced, trained, or disciplined. They mislead you, they connect you to a non working number! Yeah! I got directed to a non WORKING NUMBER. …
Left me in supraventricular tachycardia for 6 hours, possibly damaging my heart, who knows. First time having this irregular heart rhythm and the nurse told me I should calm down and If I want to work as a nurse (I’m a RN) then I need to …
6-21-16 My dr.was great ,operation went well. I have had to many bad experiences here. I would walk out right now if i didnt have a catheter and iv. I have been poorly tended. There are very few nurses here that show any compassion and have …
I’m leaving feedback because I had a procedure done on Monday, October 30th 2017 around 4pm. I was scheduled for 2:30p.m but of course they had to be prep me for my procedure. I’ve been calling almost daily to try and find out my results, …
My mother is here …. her RN Michelle overnight was amazing .. my mother is not best to take care of ..Michelle was kind friendly truly made me feel happy knowing she was watching over my mother . Today she has Morgan and Tiffany and they …
Worst Emergency Room I’ve ever stepped foot in. Been sitting in my room for an hour and nobody has even cared to check up on me.
This is absolutely obsurd!!!!!
0 STARS
At first a little nervous as facility is smaller, but all staff really positive and attentive. We heard a call for prayer on the intercom and that really put us at ease in a stressful time. It feels like teamwork is great. We got a more …
Worse hospital in Tri-Cities. The nurses lack empathy & compassion. It sounded like they were having a party out at the ER nurses station earlier. Extremely unprofessional, considering that families are going through a crisis with their …
If I could leave a 0 star I would. The “nurse” that helped with my 2 year old son was rude! My son was waking up from anesthesia and obviouly very grumpy and confused and the nurse was so rude making remarks the whole time on how he needed to calm down and how he was the “worst baby she had ever delt with waking up from anesthesia”
Hands down the best hospital ive been too!
The staff was very thorough and astonishing!! A special thanks to the Rn’s Matthew, Jami and Michelle. Made my stay tolerable. The physical therapist Brent was awesome. Just such a great place for a surgery!!
I took my mother in-law to Lords Emergency because she fell the night before.
I know we couldn’t go in but, I ask them to keep me informed what is going on. scene they have a hard time remember things. My husband, their son and I both …
I was seen quickly, the customer service was great, but I have a suggestion. I don’t use drugs, so giving some one with no experience a morphine injection should at least come with a warning about a massive headache and anger about 3 hours …
I never leave reviews but had to say this:
I always go to Lourdes when needed and I live in Kennewick. They are not over …
I was treated in the emergency room. A cotton sling was provided for me. That sling is available many places for 20 dollars. Medicare was billed, and paid 92.04. I was charged another 107.96. That is 1000% markup! The affiliate, BREG, is under investigation for price gouging.
They was very helpful and they take care of me in no time. From the check in to the nurse and the doctor. I cannot ask for more. They deserve a better review that what I read on. To me I will recommend anytime. …
On June 29, 2020, I was in for surgery on a broken shoulder, and I stayed overnight. I also underwent mandatory COVID-19 testing, and chest X-rays and EKG testing, on June 25/26. All of the staff were kind, gentle, thoughtful, patient, fun, …
I was lied to several times in the process of trying to get information about my cousin, who was in the E.R. First, I was told that I could have access to my cousin’s medical info because the only person who had access was deceased. Next, I …
I had knee replacement surgery February 2nd 2021. The hospital itself appeared to be clean. There were a couple of check in staff appeared to be a little cold. However, others were friendly. I was told to check in through ER. I asked where …
Had been here before for emergency and was subpar care, even my mother had to go here for emergency a couple times and was so bad she ended up just going to Trios instead. Much better care providers there. Main reason it’s a one star, …
Bin working there for 22 years. Left job because management. You don’t know where you gonna work each day. Cleaning after others coworkers is normal there. Receiving calls from management on your days off to come to work. After all not enough pay. I wish I left that place years earlier.
My experience here was really great. I was attended quickly, everyone was kind, especially a nurse name Katie. She was very kind and understanding the whole. I recommend this hospital and nurse next time you need one
Worst phone experience ive had. The “operator” on Tuesday september 28th at 8 pm sucked! Super rude, sassy tone, and wouldnt stop to actually listen to my issue. I understand her and “olivia’s” job is stressful and time is important but …
My wife was flown from Hamilton Montana in a coma with a vent to Lourdes. The nurses kept me updated until my daughter and granddaughters arrived the next day from Sacramento. I asked that they share any/all information with my daughter …
This place is great. Came in got me in right away. The nurses very helpfull the doctors fast informative great bed side manors
Before the sale of this hospital, they were wonderful. Highly competent, very attentive, didn’t appear to be understaffed like the other hospitals in the area. Recovering from surgery here was a positive experience. However, the new …
I have got to respectfully disagree with all the staffing and care reviews that were given sub-par ratings. …
I can’t say enough about the whole experience. The facility was clean, comfortable and everything was in order. The staff gave excellent care, great discharge instructions and they were friendly. It is so nice to walk into a hospital …
I was admitted to Lourdes early on the morning of 10/5/21 for a total hip replacement. I spent one night and was discharged on 10/6.
I cannot say enough wonderful things about this hospital and staff!! From the …
Emergency Department Medical director showed me and my family member zero compassion or respect. Thankfully the rest of the staff and Hector the PA that was our assigned provider was caring and compassionate. Expect a rude ER medical …
Don’t work here as a housekeeper unless you want to be treated like a maid Bad job experience
I was seen in the ER recently. I love the spiritual centered atmosphere at Lourdes. They were kind, caring and efficient. Lourdes is always my first choice for care. They took care of my emergency needs and tests there but couldn’t admit …
I have been a patient of Dr. Thapa and Joshua Scoville in Rheumatology for a couple years now. They are very proactive in trying to find things that work to treat my A.S. I know that I can rely on them to do the ethical thing for me and …
Don’t go here if you have a real Emergency!
The ER DOC is USELESS… The nurse are actually good at their jobs, but the ER doc is USELESS!!! …
The MRI staff are exceptional. I recently had 2 MRIs performed. Radiologists Jaime & Carl were very informative during each step of the process and took care to ensure I was comfortable before and during the procedure. Assisting them in …
Today I had an initial appointment with Dr. Carlos Matute Mandejano, a new Family Medicine Doctor at Lourdes. He is phenomenal. He was thorough and took time to understand. He actually conducted a physical exam – not just labs! I would urge anyone seeking a new primary care doctor to see him – you will be won over!
I felt forced to have somthing done that I was very clear I didn’t want. The nurse came to me in the back room with paperwork to sign that I didn’t get to fill out and read on my own in the waiting room. The nurse told me to sign it …
I had the worst experience going to this hospital I went for extremely painful stomach aches at midnight. They sent me home with “anxiety” pills the two times I went. I finally went to Kadlec in Richland and they found and ovarian cyst the …
Worst worst experience of my entire life in the emergency room !!!!! My parents were brought here from a car accident and a nurse ivett was so rude and not listening to my moms needs she was in bad shape they released her because she had no …
Walked in the ER visit and i went in because i wasnt feeling well, while i was there, there was only 2-3people waiting, i was waiting to see when will i able to get my turn because after an hour passed, more people came in and they got …