The Lower Valley Water District, established in 1986, provides distribution and maintenance programs for the supply of water.
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
1557 FM 1110, Clint, TX 79836
(Translated by Google) What foolish ladies who leave you on the phone line
Not that I was going to ask for credit …
(Translated by Google) Very bad service and they don’t respect payment arrangements… they take a long time to reconnect services and they don’t answer you on time when you talk to customer service …
(Translated by Google) Good morning… don’t even ask for the big blue containers from here. They charge you for two months and you only use them for one. The lack of communication between themselves is terrible. It’s a robbery, the worst …
(Translated by Google) Not even a star deserves me, unfortunately I got their service
And it’s already been twice that they haven’t taken my boat and I spoke and they …
Bad customer service.
This Place is an embarrassment terrible service
Great job
There lack of payment options is no good
Can’t even get customer service by phone
No after hour emergency help.
Your customer service reps are very rude!
Awesome water district!
Got everything I needed done properly.
There’s never access to pay your bill!
On the calling Q for 45 min and took me back to the menu. 😡😡 …
Customer service needs to be improved.
Good nice employees and a good customer service
Spoke with a girl named Isabel very Unprofessional and Rude No customer service what’s so ever !!!!!!!!
Its 244pm called the office and says its closed to call back during business hours but the hours says open till 5pm
Bad.bad service really bad what can we do👎👎👎👎👎👎👎👎👎👎 …
Waited 2 hours to be called back, only to loose the call!!! Soooo bad customer service!!!!
Horrible customer service. Hire more people or have your people do it right
Trash, line is always busy, online website is always down. Horrible
These testimonials are lies, every time I try to pay my bill online it’s always down…
Very rude people taking payments….they need people skills. All the people there in general are very rude😡 …
Was on hold for an hour and was greeted by a voicemail asking me to leave a message ….makes no sense
Called to ask for a new trash bin. They told me to leave it out, so I did. Never got a new one. This is the third time now.
Was the 5th caller when I first called all for the automated system to start me off all over again after I had already waited for a little over 30 minutes.
Really bad service all around. From installations department, to general manager Gerald Grijalva. …
I am with the rest, we can no longer pay our bill online. Bring back the previous website, you wasted money on this one.
the website should be updated by now but there still no access to it It is impossible to make a payment through internet and their phone system is always busy
Paying online is impossible with the new system these people wont move forward always take 2 steps back i try to call to make a payment with 21 people in front of me worst company ever stuck in the stone age
Was the 10th caller on the que,45 minutes later I was #2 then it took me back to the main menu(the end of the line)to be the 16th caller on the que,what the hell are they doing!!!!
Yes I agree where is the website to pay online? Ask one of your children to help you out or is to much money to have it? You guys charge a lot so you should have enough dinero.
Same as all the rest. A horrible company and i have the strong desire to have any other option. The water tank that needs to be filled weekly outside my house seems like a batter alternative at this point.
I paid my bill and 24 hrs later they had not reconnected the service
The customers service representatives were a little rude but big koodos to the customer service manager Martha Nevarez she addressed my problem fast and efficient, thank you!
Customer service is horrible called to make an advanced payment and I was the only one in que….the system set up a call back after such a long wait and no one has called it’s already been an hour since I called if I could give them negative stars I would
They try and charge and over charge. Make sure you keep your receipts and monitor your bill. Worst utility company out there.
The telephone customer service system is HORRIBLE. Be prepared to spend 1-2 hours over the phone to make a payment.
I was the 13th called and when I was finally the 1st caller it took me back to the main menu!! I had to call about 4 more times to finally get through to the operator and she transferred me again only to wait again as the 15th caller….. Fix this issue it’s annoying and waste of time.
Bad service i went to their building to connect my water they charge me 47 bucks. The next day this company showed up to my house and cut the water to my house have to spend half day on the phone for them to come and connect the water again
Terrible customer service And the president of the counsil member has avery bad attitude and dors not help the people of the lower valley that pays there bills and that put them on the members council she should not be there servingour …
You need to add an option to see and pay account online. Please get this taken care of. Catch up to technology available in the best interest of your customers. 2nd post
Worst service ever from a utility company 😤 …
What we can expect from an agency where the Board President Rosalinda Vigil
Make racist and discriminatory comments to customers that look mexican or speak with a broken English. …
This is a joke of a company putting up charges to kick your bill up! too bad we cant make them go out of business!!
U guys are bad w the phone. Just trying to pay my bill n always rejecting me to the end of the line BUT yet quick to want to come n disconnect my services because ur lazy ass couldn’t take my call.
Disgusting service, cut our water off after it was paid! Then put a notice on the door to come in before the end of the day to pay. While we were waiting in line for an hour, a guy comes out and takes everyone behind us and moves them up in line
Terrible service both with the water and solid waste. The reps are super rude when you call in. Whats worst is that they don’t care. Everyone is of relations there plus they know there is no other option. Total disservice to the community.
Been trying to pay my water bill online and payment won’t go through. When I call to talk to someone, They are always extremely rude. Customer service is just terrible.
A provisional rate increase began as of this month. You will see your water bill rates jump up dramatically roughly $15.00 more. This apparently was decision of the board. We as a community can contest this on the 3rd Thursday of the month …
I am a professional with 28 years experience in the water wastewater fields, and have applied for numerous positions with this organization.
This has been a very disappointing experience, given that for the most part they …
No star! Website down again very difficult to make Payments online get it together this company has been the worst I have been with to bad it’s not my choice to switch other than to move to a different area ugh! So annoying! And they don’t seem to care so many bad reviews and still same thing!
The telephone customer service system is HORRIBLE. After being placed 11th or 13th in the queue and finally waiting to be next in queue I get sent back to the main menu to start over and get placed 14th in queue. This has happened to me …
They are always trying to send us letters saying we paid late or didnt pay our previous month and I have to keep driving down to Clint to show that I paid on time, i even had my water disconnected a week after i had made a payment for the month???? Ridiculous!
This place should be shut down or handled by the county or something. How can you disregard government preventing the cutting-off of utilities due to covid19 ?? That’s not only illegal but imoral. You can always cut the service when the …
This water company puts a notice on your water meter for the day before instead of actually coming out the day before and will disconnect like they have already notified you. By the way they are still disconnecting water during the …
Their website is horrible and impossible to use their “new and improved” payment option. I have to call in order to set up my account which is tedious. I have been calling and am usually the 15th in Que when they finally answer my call …
I really wish there was a ZERO star option. Their site said online billing would be down until August 11. August 12 I was unable to pay my bill. Here we are August 14 still unable to pay. I call Monday, get put on hold for 30 minutes and …
Zero stars they have cashiers in there taking advantage of people not paying attention to there bill statements. Taking our hard earned money possibly putting it toward there own water bills…. We as loyal customers need to put them on …
Terrible management. We need to attend their meetings to change the current team. One number to call and stay on hold. Unacceptable! Solid Waste needs to retrain their staff or maybe this is from the top down. Either way, their system, …
I really don’t understand why they would leave notices on the water line instead of my door? How is that even convenient? Then you people call from different numbers every time I’m so sick of this company!!!
Worst company to provide water. What is the point of having after hours when they can’t help you with your account or reconnect? This company is practically useless and should be closed down. A new better provider should take over that is friendly, helpful and have a proper after hours. All employees should be fired as well.
Usually when I see so many negative reviews, not only am I wary, but I’ve usually also had a negative experience. But I’ve got to say that isn’t the case here. I’ve had wonderful and courteous customer service and I can even go as far as to say they’ve been more helpful than the others. 😁 …
This company never has anything in order right. They take forever to answer calls. When I go the customer service is rude or don’t know what they’re doing. They don’t give any notices and they have another company name when they call. Its …
This is the service I get from lower valley water. Thanks
Customer Service personnel are excellent and extremely helpful. Thank you very much .
If I could give 0 stars I would. Horrible automated system, horrible waiting times to get someone on the line and when you do their customer service is horrible without mentioning the prices…. I wonder if the owner, manager or someone sees how bad of a job they do…
I give one star just because there’s no star review I just find out they cut my service because due balance of 230 or more. And this is because they don’t have update their system. Payment of 200 and then 40 was made but they do not update yet.bad thing is there is no other way to get service from
At this point I’m trying to move to get out lower valleys water district. Kfox needs to look closer into what’s going on here something doesn’t seem right.
They overcharge you with no explanations, and if they do, they blame human error on their part, but you still have to pay for it $$$.
I am still waiting for my trash to be collected. Last Friday the driver decided only pick up the trash on one side of the street… it’s a shame with the amount of money they charge every month amd the horrible service they provide.
I have been trying to start water service but the automated system always hangs up and never calls back!!!!! They need to fix this problem asap. Horrible horrible horrible.
Rude and un- knowledgeable personal working there. Website gives no login option, and the website is missing key information regarding services and schedules.
If you are nice, customer service will be super awesome help. Getting better from yrs ago… keep up the great work..
My trash has not been picked up since last week. I did not miss my day of service my trash can was out on the street the night before. I have been trying to call and see what happened and I have yet to be able and speak with someone.
If I could give this place 0 stars I would. People at the office are ok. But their workers don’t even give you a notice before disconnecting. Could have avoided this whole situation and just payed with my card if they would have at least knocked. But they don’t even give you a notice. They just disconnect. Horrible service 0 stars.
Bad, bad. My services got disconnected today. I call to make sure what happened why they disconnected my services and they told me it was a mistake on them. So the lady from customer service said they will come back and connect my service …