Lugoff-Elgin Water Authority is an Utilities at 88 State Road S-28-910 in Lugoff, South Carolina. See more
Read More| Thursday | 8:30AM to 5PM |
| Friday | 8:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
88 Boulware Rd, Lugoff, SC 29078
Bill just keeps going up every month. We use about the same amount of water each month and dont have any leaks.
rates to high constantly going up
Treat customers like dirt sick individuals working there
The Rudest customer service I’ve ever experienced.
Staff is absolutely RUDE and cares nothing about the customer!!
The employees here, are horrible, so that means the management is just as bad.
Beautiful newer facility in easy to access location!!!👍❤️👍❤️🇺🇸🇺🇸🇺🇸👍❤️👍🇺🇸🇺🇸🇺🇸 …
The old lady in the front office clearly hates her job. Good thing peoe dont actually have an option with yall.
I read all of the negative reviews and was confused, because I just had a great customer service experience. They went above and beyond to get me help, and did so in a very polite, courteous, and professional manner.
180 to get water cut on. Seems way to high for a bill that only going to be 25-30 a month. Scamming crooks bill went from around 35 to an average of 50 per month no change in water usage
If I could rate this entity a 0 I would. Terrible customer service from Arthur and the office women. Least you forget this is a Public Utility and you work for the PUBLIC. I have filed formal complaints with Commision of Public Works and Office of Regulatory Staff. Maybe this place should be staffed with those who actually want jobs.
Worst customer service ever… I got my bill it was high… So I went in to get some clarity. Turns out there is a disconnection fee on my bill even though my water was never disconnected.. The lady in the office even went so fair as to accuse me of turning my own water back on.
I called to get information about filling a pool. I wish I could remember the name of the person answering the phone, she made my day! I think she even got excited with me. Thank you so much to take the time to answer my questions!
Just called Lugoff Elgin Water Authority. This place is a joke. Girl on the phone was very rude. I shut the water off in May and still getting Bill. This place needs investigated. One month a $30 bill. Next time it might $150. You call in they say you have a leak, get it checked no leak. Next month $30 bill. Freakin Joke.
Terrible service..didn’t receive a monthly bill for three months. Slipped my mind, had an insane bill- not to mention their late fees are 50% of my water bill. …
I agree with other reviews-the people in the office here are extremely rude and unprofessional. I was charged late charges when I mailed payment in plenty of time to not be late. She told me the post office sometimes holds mail. The General …
Absolutely awesome service! My tenants well collapsed in and I needed a tap put in. Instead of having to wait the original 2 weeks they declared an emergency and had the tap in the next day! I am very impressed and thankful for the ladies at the front desks and guys that put in the meter, thank y’all!
We just asked if we could pay our bill 2 days late as we are out of town and have only cash and they were so rude and told us they could not guarantee it would stay on. I wish we had not been forced to use their water instead of our well. I …
So our house is currently empty due to a relocation and during all the transition we frankly forgot about the water bill. I found out today which is a Saturday and I got online and paid it immediately. However this “fantastic company” …
I would give NO stars if I could. This company is unprofessional and has no consideration for their customers. We’ve always paid on time and the one time it was paid 10 days late, it was cut-off without notice. I understand it’s our …
I’ve been a customer for over 5 years and I have but only one complaint the office doesn’t take bank or credit cards. If would be great if they changed this policy
I connected services in August and called several times about not receiving a bill for 2-3 months. I was assured that it was normal to take months for the first bill. I get my 1st bill in November and it’s past due. After Christmas, I got a …
They employ people that find it acceptable to chase people down the road all the way to their house in the company service truck. His name is Benji Catoe so be on the look out and watch the people around you. Not to mention he tried to have …
Crystal was great and made the sale go smoothly. I would highly recommend her for your next car purchase.
Extremely rude office staff. Also not smart. Really compounds the issue.
UPDATE 18 MONTHS LATER: They are still terrible. You’ll get better customer …
This company is a joke. I am still be billed for a house that has been unoccupied for 3+ months and each time I call for my final bill since this house was sold they tell me an amount and that its my final bill then I get another $25+ bill. …
Company is full of liars. They have one policy on their bill and another policy for the office. It’s a shame that we are stuck with this company. Been with the company for 8 years and they constantly change their policies on customers, and …
This water company has constantly claimed that we have a leak when we don’t! We had to fight them on this before and it was there meter being the problem! Now they are claiming for months again that we have a water leak! This house has been …
We were unaware that we had a leak that was increasing our water usage and would have dramatically increased our water bill. We were notified so I called the office . I spoke with Angela from the Maintenance Dept and she was wonderful. …
Last week I was notified by L-E WA that I had a leak. They put a notice on my door stating 15-20 Gal leak per hour – possibly a leaky toilet.
I called the number on the notice and left message. Angela from maintenance …