Lumos 100% Fiber Optic Internet offers the fastest Internet service in NC and VA. Learn how you can stay connected with Internet built for the … See more
I love lumas the office ppl are so nice & always got a smile on there face😊The guy came to my home to put in my wifi was very nice & helpful with the questions I asked..😊 Good good Lumas …
Thee WORST network ever! My cable goes out at least once a week. When I call I get no reasonable response. Or I get the back-and-forth from people who have no knowledge of the company itself.
This was my first time getting internet by myself and they were very helpful and worked with me in my ignorance haha. Very professional and easy to work with!
On more than one occasion my payment has cleared on my credit card but not on their end. Obviously this company is trying to scam their customers. I would look elsewhere for internet unless you enjoy being scammed!
They came early and worked tirelessly to get me hooked up. The two techs that came were friendly and knowledgeable plus they were good to my daughter and my pets.
The gentleman I talked to on the phone to set up service was very polite and professional. Was very helpful with set up and then the gentleman who came to my house was very friendly and professional..
Lumos is horrible. I have had them for 3yrs now and my tv and Internet keep freezing up. I call them all they can do is keep resetting my boxes. The freezing keeps going on. But the service is garbage over all. I’m only giving one star cause I can’t go lower
The people that came and hooked it up were very friendly and didn’t have no problems adding internet at a different location. Also if payday falls behind they truly do work with you.
LUMOS actual ISP service is the most reasonably priced and the fastest speeds in Bedford County when compared to Shentel’s service and limited bandwidth packages. However this LUMOS website is killing me. Do I owe or not? My bank said the …
I love Lumos Networks! Love the job, love the people… Great company to work for! 5 stars…I’ve been here for four years. 3 as a contractor and 1 as an employee. Hope to stay.
Every month they keep raising the cost,every month ,they find another way to get more.and more money…If you didnt give your employees free TV service ours might be a little cheaper..Thats its,I’m cutting the fiber,no more.from me.Going …
Stuck with Lumos for 12 years just north of Waynesboro, VA. Great people, horrible service. Like really horrible, internet so slow that we had far better service in the the Sudan desert 280 miles from the nearest gas station while on a …
I paid for installation, but they didn’t even check to make sure it was working, had to wait through the weekend before anyone could come out, and that person wasn’t very friendly either. If I had other options I would cancel.
Lumos is better than Comcast for sure, but Comcast does set the bar extremely low. As long Lumos continues to supply its customers with inferior quality DVR cable boxes they will continue to have poor quality service. I have replaced my …
Wonderful folks….from contact rep, Sheryl Greene, the scheduling agent, Amy and finally the Lumos installer. Everything was perfect, all the folks were very knowledgeable on their products and more important, they were all so nice and friendly.
Excellent service. Keith was very friendly and helpful, and answered all my questions and made sure I had all the information I needed before signing me up for service. Technician came right on time, got internet and wifi up and running in 15 minutes flat! Very happy with their service.
The prices aren’t much better than Comcast and the service is horrible. I had to have a technician come to my house 4 times in first 2 months to try and get the internet to stay working and they still couldn’t fix the issues. Just pay the extra $10 a month for Comcast with service that at least works.
Lumos has been great. The service is rock solid and everyone has always been awesome. It’s also really nice to know that when I call customer service I’m going to get someone local and helpful, unlike with Comcast.
When arriving, we had to tell them to wear a mask in the house. They broke several flowers with the ladder. Been getting error messages and internet lags. Very disappointed after being told Lumos was much faster than my last provider.
I’ve been waiting forever for them to be competitive in pricing with Comcast. Sadly, they simply aren’t. Like a lot of people now-a-days, I only desire broadband, and they charge you extra if you only carry one service. The best part of …
Our installer was very knowledgeable and gave us the pros/cons for what would be best for our internet needs. So far its been pretty good with the exception of the signal dropping a few times.
The quality of Lumos’s internet service is ok at best–For the first 4 months that I had service from them, I would experience random outages for 12+ hours at a time, several times a month. At one point the internet was out for nearly 24 …
Lumos offers a great network option for internet and television service, which includes ethernet directly to your home if you are so lucky. This means no modem as you have with cable service. No speed or buffering issues. …
Keith was great in setting up my appointment to dig and install. Very helpful, polite. Super clean install by Tyler. Overall extremely happy with the entire situation! Thanks!
Service was excellent, very responsive! Prompt, expert installation coupled with an internet speed that delivered made for a superior experience. Very happy with our decision to choose Lumos.
Recently changed from Xfinity to Lumos fiber and will never go back. Xfinity forcing cable TV on us was one of the many issues I’ve had with them over the past 10 years and thankfully I will no longer have to deal with them.
I’m amazed at how bad the reviews are on here. We have had LUMOS TV and internet for 3 years now. It’s definitely more expensive but it’s also worth it. Fastest internet speed we have ever had. …
Too expensive and doesn’t offer AMC. Canceled after 6days if service and charge 80$ for install and $60 for 6 days of service. Got Xfinity – no charge for install and pay 1/2 monthly fee with updated equipment and better channel selection. Would not recommend.
A live body answered the phone and within 10 minutes had our appt for service set up, tech came out on time, set up a breeze. This followed 9 days of living hell trying to get through to ANYONE at Verizon, Fios, Comcast, and the other …
Best ISP I have ever had. Stuck with Comcast and their frequent outages now. Lumos service went out ONCE in a year period for less than an hour. Please expand more in Lynchburg! Free me from Comcast!
First time LUMOS customer, folks at Customer Service office were courteous, knowledgeable and helpful. The Service Installer was also courteous and proficient in his work both inside and outside. Overall excellent service so far, so much better than that Company name begins with an “X”.
When I got home at 1:30 PM Friday November 17 I found our internet and cable were out. After trying some quick fixes without success I called Lumos. Their tech person tried to help me over the phone and when that wasn’t working Margret put …
The two young men that came to put my internet in were fabulous. They asked permission before doing anything different than I thought they were going to do. Bless their hearts, they even worked part of the time out in the rain. The one …
We had a GREAT service man to do our installation! I am not very good with remembering names but he was very informative and polite. We could not have asked for a Better Person.Thank you so much for sending him our way.THANKS for the Great Service,Connie and Carl Sink
Not yet a customer. What needs to be installed? Doesn’t the signal travel through the air to my house? If my smartphone was mbps (speed) instead of bandwidth, I wouldn’t be researching. Used up the 35 gigs in 2/3 of the month. Now I’m …
This internet service is the worst. If you can avoid it, do it! We bought our own router, but it was more than enough for what two people would need. I couldn’t hold zoom calls or keep wifi on my cellphone. Soon we couldn’t even stream …
Absolute garbage. They installed faulty lines at our home delaying our install. The lines install was a mess and didn’t clean up after themselves. Paying for a GB of internet and can’t even get into zoom calls for work or load a YouTube …
Cable portion freezes after 5 seconds. Tried calling twice. Went on hold for 5 minutes and then loud static. Can’t even report the problem much less get it fixed. Very sorry organization.
Scam! They falsely advertise. The prices they lists on their website are not what you’re going to pay and they have very poor customer service! It’s worse than talking to an insurance agent! As soon as you select the package you want from …
Waited a week for my appointment. Dealt with two delays. Ended up waiting roughly 28 days. Technicians finally show up. Tell me that I should have a white box that they can’t find and would have to call their supervisor. They leave and I …
Download/upload speeds are fantastic, employees are awesome and polite great pricing structure. Unfortunately that’s about where it ends. Seems the video streaming is heavily throttled, as others have mentioned. My job heavily uses video …
I have been a Lumos customer since 2019 and I cannot say enough about their awesome customer service! Everytime I have an issue, it’s either resolved over the phone at that moment or within 24 hours. Every rep. Is courteous, respectful and …
My daughter and I share an account together, last week we were looking at our bill trying to figure how to cut costs. I spoke to Jasmine in the call center. She gave my sister and I the best experience. She is wonderful and knowledgeable. She is great personality for this place!
The internet is horrible!
They suck.
Terrible service with terrible customer service
LUMOS IS ABSOLUTE GARBAGE
Love the internet service
Excellent experience!
Avarice.
Great service
Thank you so much
A great group of people
best internet you can get around here..
WiFi calling is terrible!
very good service. thank you…
Wonderful service and friendly team members!
They showed up on time. Everything went very well.
Good luck viewing or paying your bill here.
Excellent Service and Customer Service by the Technician Chris.
Absolutely the second worst cell phone service on the planet. Second only to boost Mobile!
Great service. Quick and clean installation.
Fastest Internet in the Area! Up to 1,000 Mbps of Fiber Internet.
Great internet service wish I could get a discount cable
The technician was wonderful, professional and so accommodating!
The person that came to do the installation was absolutely great!
Great
Dropped cable. It kept freezing. Prices increased for poor service. Looking for another internet provider so I can drop this service also.
I think they are not any good cable always goes out seems like when the wind blows it goes out
Was very pleased with set up. The guys were very nice & explained the set up.
Jason and the young man with him were quick and professional, and answered all my questions!!
Very professional and Knowledgeable installer, always asked and verified before doing anything.
I love lumas the office ppl are so nice & always got a smile on there face😊The guy came to my home to put in my wifi was very nice & helpful with the questions I asked..😊 Good good Lumas …
Thee WORST network ever! My cable goes out at least once a week. When I call I get no reasonable response. Or I get the back-and-forth from people who have no knowledge of the company itself.
Great and fast service. I was impressed with the punctuality and great customer service during my installation.
The same tech has put in my WiFi at the other house and he’s very nice And efficient!
Very knowledgeable, friendly technicians who went above and beyond to help get us set up properly.
This was my first time getting internet by myself and they were very helpful and worked with me in my ignorance haha. Very professional and easy to work with!
The customer service operator down to the techs were very courteous and professional. On time and helpful.
We had the service for about 2 months now. No complaints at all! 100 times better than Comcast!!!
The set up process was quick and easy. The man who set up my internet was very friendly and professional.
On more than one occasion my payment has cleared on my credit card but not on their end. Obviously this company is trying to scam their customers. I would look elsewhere for internet unless you enjoy being scammed!
I have had good experience with my cable and internet service with this company. I would definitely recommend.
They came early and worked tirelessly to get me hooked up. The two techs that came were friendly and knowledgeable plus they were good to my daughter and my pets.
The gentleman I talked to on the phone to set up service was very polite and professional. Was very helpful with set up and then the gentleman who came to my house was very friendly and professional..
Lumos is garbage, Only get lumos if you have NO OTHER CHOICE.
As an active gamer, streamer, and youtuber, Lumos is the absolute worst you can …
Lumos is horrible. I have had them for 3yrs now and my tv and Internet keep freezing up. I call them all they can do is keep resetting my boxes. The freezing keeps going on. But the service is garbage over all. I’m only giving one star cause I can’t go lower
The people that came and hooked it up were very friendly and didn’t have no problems adding internet at a different location. Also if payday falls behind they truly do work with you.
LUMOS actual ISP service is the most reasonably priced and the fastest speeds in Bedford County when compared to Shentel’s service and limited bandwidth packages. However this LUMOS website is killing me. Do I owe or not? My bank said the …
I love Lumos Networks! Love the job, love the people… Great company to work for! 5 stars…I’ve been here for four years. 3 as a contractor and 1 as an employee. Hope to stay.
Every month they keep raising the cost,every month ,they find another way to get more.and more money…If you didnt give your employees free TV service ours might be a little cheaper..Thats its,I’m cutting the fiber,no more.from me.Going …
Stuck with Lumos for 12 years just north of Waynesboro, VA. Great people, horrible service. Like really horrible, internet so slow that we had far better service in the the Sudan desert 280 miles from the nearest gas station while on a …
I paid for installation, but they didn’t even check to make sure it was working, had to wait through the weekend before anyone could come out, and that person wasn’t very friendly either. If I had other options I would cancel.
Lumos is better than Comcast for sure, but Comcast does set the bar extremely low. As long Lumos continues to supply its customers with inferior quality DVR cable boxes they will continue to have poor quality service. I have replaced my …
To: Kerry Breeden, Supervisor
Re: Chris Jones Service Tech
Today Chris came to our home on a service call. Boy did he make our day. He …
Wonderful folks….from contact rep, Sheryl Greene, the scheduling agent, Amy and finally the Lumos installer. Everything was perfect, all the folks were very knowledgeable on their products and more important, they were all so nice and friendly.
Excellent service. Keith was very friendly and helpful, and answered all my questions and made sure I had all the information I needed before signing me up for service. Technician came right on time, got internet and wifi up and running in 15 minutes flat! Very happy with their service.
Lumos upgraded my internet speed significantly. They installed cast and the customer service on all ends has been superb. I’m thrilled with it.
The prices aren’t much better than Comcast and the service is horrible. I had to have a technician come to my house 4 times in first 2 months to try and get the internet to stay working and they still couldn’t fix the issues. Just pay the extra $10 a month for Comcast with service that at least works.
Lumos has been great. The service is rock solid and everyone has always been awesome. It’s also really nice to know that when I call customer service I’m going to get someone local and helpful, unlike with Comcast.
When arriving, we had to tell them to wear a mask in the house. They broke several flowers with the ladder. Been getting error messages and internet lags. Very disappointed after being told Lumos was much faster than my last provider.
I’ve been waiting forever for them to be competitive in pricing with Comcast. Sadly, they simply aren’t. Like a lot of people now-a-days, I only desire broadband, and they charge you extra if you only carry one service. The best part of …
Our installer was very knowledgeable and gave us the pros/cons for what would be best for our internet needs. So far its been pretty good with the exception of the signal dropping a few times.
The quality of Lumos’s internet service is ok at best–For the first 4 months that I had service from them, I would experience random outages for 12+ hours at a time, several times a month. At one point the internet was out for nearly 24 …
Lumos offers a great network option for internet and television service, which includes ethernet directly to your home if you are so lucky. This means no modem as you have with cable service. No speed or buffering issues. …
Keith was great in setting up my appointment to dig and install. Very helpful, polite. Super clean install by Tyler. Overall extremely happy with the entire situation! Thanks!
Service was excellent, very responsive! Prompt, expert installation coupled with an internet speed that delivered made for a superior experience. Very happy with our decision to choose Lumos.
Recently changed from Xfinity to Lumos fiber and will never go back. Xfinity forcing cable TV on us was one of the many issues I’ve had with them over the past 10 years and thankfully I will no longer have to deal with them.
I’m amazed at how bad the reviews are on here. We have had LUMOS TV and internet for 3 years now. It’s definitely more expensive but it’s also worth it. Fastest internet speed we have ever had. …
Too expensive and doesn’t offer AMC. Canceled after 6days if service and charge 80$ for install and $60 for 6 days of service. Got Xfinity – no charge for install and pay 1/2 monthly fee with updated equipment and better channel selection. Would not recommend.
A live body answered the phone and within 10 minutes had our appt for service set up, tech came out on time, set up a breeze. This followed 9 days of living hell trying to get through to ANYONE at Verizon, Fios, Comcast, and the other …
Best ISP I have ever had. Stuck with Comcast and their frequent outages now. Lumos service went out ONCE in a year period for less than an hour. Please expand more in Lynchburg! Free me from Comcast!
First time LUMOS customer, folks at Customer Service office were courteous, knowledgeable and helpful. The Service Installer was also courteous and proficient in his work both inside and outside. Overall excellent service so far, so much better than that Company name begins with an “X”.
When I got home at 1:30 PM Friday November 17 I found our internet and cable were out. After trying some quick fixes without success I called Lumos. Their tech person tried to help me over the phone and when that wasn’t working Margret put …
The two young men that came to put my internet in were fabulous. They asked permission before doing anything different than I thought they were going to do. Bless their hearts, they even worked part of the time out in the rain. The one …
We had a GREAT service man to do our installation! I am not very good with remembering names but he was very informative and polite. We could not have asked for a Better Person.Thank you so much for sending him our way.THANKS for the Great Service,Connie and Carl Sink
Edit — almost two years later and we still have an incredible experience with Lumos! — …
Not yet a customer. What needs to be installed? Doesn’t the signal travel through the air to my house? If my smartphone was mbps (speed) instead of bandwidth, I wouldn’t be researching. Used up the 35 gigs in 2/3 of the month. Now I’m …
This internet service is the worst. If you can avoid it, do it! We bought our own router, but it was more than enough for what two people would need. I couldn’t hold zoom calls or keep wifi on my cellphone. Soon we couldn’t even stream …
Absolute garbage. They installed faulty lines at our home delaying our install. The lines install was a mess and didn’t clean up after themselves. Paying for a GB of internet and can’t even get into zoom calls for work or load a YouTube …
Cable portion freezes after 5 seconds. Tried calling twice. Went on hold for 5 minutes and then loud static. Can’t even report the problem much less get it fixed. Very sorry organization.
Scam! They falsely advertise. The prices they lists on their website are not what you’re going to pay and they have very poor customer service! It’s worse than talking to an insurance agent! As soon as you select the package you want from …
Waited a week for my appointment. Dealt with two delays. Ended up waiting roughly 28 days. Technicians finally show up. Tell me that I should have a white box that they can’t find and would have to call their supervisor. They leave and I …
Download/upload speeds are fantastic, employees are awesome and polite great pricing structure. Unfortunately that’s about where it ends. Seems the video streaming is heavily throttled, as others have mentioned. My job heavily uses video …
I have been a Lumos customer since 2019 and I cannot say enough about their awesome customer service! Everytime I have an issue, it’s either resolved over the phone at that moment or within 24 hours. Every rep. Is courteous, respectful and …
My daughter and I share an account together, last week we were looking at our bill trying to figure how to cut costs. I spoke to Jasmine in the call center. She gave my sister and I the best experience. She is wonderful and knowledgeable. She is great personality for this place!