We Deliver the Best Customer Experience South Shore Heating & Cooling’s goal is to build long-term relationships with customers who want outstanding customer service and fair treatment. Our prices are always competitive, regardless of how long you have been with the company. South Shore Heating & Cooling is adamant about fair, equal pricing for all customers. You might get a come-on offer that seems lower than our price, but you won’t find the full service benefits that South Shore Heating & Cooling offers
| Thursday | 7AM to 5PM |
| Friday | 7AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7AM to 5PM |
| Tuesday | 7AM to 5PM |
| Wednesday | 7AM to 5PM |
95 Bridge St, Dedham, MA 02026
Yansmith was great, explaining in detail the status of the furnace and evaluating the oil tank as well.
Luis and Paul did an excellent job installing my new HVAC unit. The team at MacFarlane are much better than my previous vendor. Outstanding service!
Rob McCue did an excellent job fixing our boiler. We highly recommend him.
Luis and Kieran did an unbelievable job installing my new furnace! Both gentlemen were very courteous and very professional!! The installation of the furnace was a big job and took several hours to install and they did it with a smile on …
Excellent service! We are new customers and we’re so pleased with the thoroughness of everything
He arrived on time, was efficient, and gave a clear explanation of a minor issue he found.
Matt is great – professional and friendly. Always on time (the early side of the window) and always thorough, meticulous service.
very excellent professional service. Very courteous, knowledgeable and thorough. Very fair pricing! Would highly recommend!
One of the best customer service I’ve encountered. Available at any time. Technician arrived in a day and solved the AC problem. Highly recommended
I’ve enjoyed a 20 year history of dealings with MacFarlane from two places we’ve lived, and they have always been timely with oil deliveries and sent thoroughly trained, properly equipped, courteous, and neat technicians for service, …
Manny (Manuel Strassburger) did an excellent job. One of my HVAC units was not cooling properly. Manny arrived on time, removed the wheel, cleaned it and now the unit is working again.
I called for an estimate and they sent out a tech right away. The company is off to a great start. The tech was professional and thorough.
I needed to replace my boiler on my complicated hydro-air high efficiency system. I worked with Jerry in sales, who was great, but when I had some questions he didn’t feel comfortable answering he arranged to have Jim, head of …
Excellent service. Professional, timely, great work ethic, kind and courteous. Job well done. Highly recommended.
Glen was friendly, professional and patient. He knew what the problem was and persistently checked all possibilities to resolve the issue. I give him a Gold Star, actually 5 Gold Stars!
Matt Clifford with McFarlane is a fantastic tech ; he’s been doing preventive maintenance on my AC for years. Each time, he throws out.a few tips on how to keep it running efficiently. Thanks to him there are no issues with my system-. He’s a consummate pro who is always pleasant.
Carlos was excellent. He was polite, respectful, and worked hard in a hot furnace room. We were grateful for his expertise.
Brian did a great job with our boiler issue and tune-up. Quick and professional!!!
Great service love the tank monitor that allows me to view amount of oil in tank trough an app on my phone. No more going down the cellar in the winter through the outside bulkhead
Daniel did a great job on the boiler repair, and he was polite and professional.
Received great service
The tech was very thorough and friendly
I use South Shore for all of my heating/AC/ generator needs. They have competitive prices and excellent communication/customer service
Trevor is a true professional. When our AC failed he diagnosed the problem and had us back in an hour. Our highest rating – he deserves 6 stars
Glenn was just great! Very nice and did a great job for me
Excellent, prompt, and courteous service. I will be calling MacFarlane again next year to schedule a tune-up
Matt C. did a great job in tuning up the central air conditioning. He explained everything and I was so pleased! Thank you Matt!!!
It went well. Carlos was friendly, cooperative, and I didn’t interact much after meeting him, since I was busy doing remote video
interviews in an adjacent room.
Wayne was great. He really took the time to try to resolve our issue. Knowledgeable, professional, and made a great effort to listen and try to diagnose the issue.
Matt came promptly. He identified the issue and solve it efficiently.
Fast response. Resolved issue quickly and work area was left clean. Price was very reasonable. Will use them for all HVAC going forward.
Today was our annual tune up. The usual friendly, solid MacFarlane service that keeps us customers.
Matt is an excellent technician, and we are always pleased with his professional service.
I am so happy deal with this company technician Mr. Bill came on time ,and he make us happy he fix the problem I get my heat back, he make good job -and thank you very much for respond so fast and fix problem
I rated this a two stars because I have been getting text messages to review Brian but he was working on a quote that I just received. He was a good guy but stop sending me text messages to review my experience. Send it after I had a chance to review the quote and decided to move forward or not.
Bill Stewart has been serving my burner for years and always does an excellent job
Just had my annual mini-split servicing with Matt and Trevor. The team is very thorough and knowledgeable and made sure to check and service all systems. Great interaction, until next time!
The service was outstanding. Both gentlemen were professional and knowledgeable. They came the same day we called and solved the issue in less than one hour. A big thank you!!!
Bill of McFarlane was VERY helpful. He had to come here twice, and was able to figure out our goofy electrical system, and he got the new Capacitor installed and in an hour or so it was cool as a cucumber inside here. Bill was polite and …
Luis and Paul did an amazing job installing our Mitsubishi split system. They were courteous, professional and friendly. They explained everything about the installation and showed us how to work the remote and how to keep the system …
Called before arrival. Showed up in the scheduled time. Replaced needed parts. Very polite and professional.
My ductless mini split is not blowing out cold air. The air is somewhat cool but it is not lowering the temperature on the room at all. Called MacFarlane (North Shore Fuel). Set up an appointment and they gave me a 3 hour timeframe. At the …
Jim arrived on time and was very pleasant. He evaluated what it would take to install a new oil tank. Was very positive about being able to do the installation. Very good experience with Jim and MacFarlane Energy. Now waiting on quote.
MacFarlane Energy never ceases to be absolutely wonderful, every single time. Thanks so very much.
Very professional, detail oriented, and he did a fabulous job on the yearly maintenance while explained everything into details.
Cheryl was informative, sharing information about efficiency and all that was done. She had a great upbeat attitude. MacFarlane should be glad they have her.
Keep this in mind. I have the texts to prove my review. Salesman called me to prepare for an estimate. Told me that I cannot install whole house heat pump because I would need additional ductwork without ever setting foot in my house. So I …
Jordan was sent out to do our annual pre-summer service today and he was extremely thorough, professional and clean (changed his booties every time he exited and reentered our house). Would highly recommend.
We had a standard annual tune-up for our new boiler. Matt was punctual (actually early), he explained what he planned to do, and then executed. In the process we discussed how to further protect our new investment and Matt walked us through …
Excellent installation. Paul did a great job and left my house as he found it. Thank you
On time, very knowledgeable, friendly and professional. Worked in the house in a few places and cleaned up each day. Very neat which is great!
Trevor was excellent! We couldn’t be more pleased with his professionalism and subject matter expertise . Thank you !!
Glenn was awesome; professional and polite, took the time to walk through everything he was doing
I’ve been a MacFarlane customer for the entire 22 years I’ve lived in my present house. Over that time their service has been quite good. Very responsive when there was an issue and quite dependable for the routine maintenance. This last …
Cheryl Winchester was very good. Very professional and knowledgeable and friendly.
Yasmith was our hero – off hours on a holiday! Came super quickly when our basement was flooding from the hot water heater and very quickly analyzed the situation and fixed it. He was LOVELY and we couldn’t say nice enough things about his abilities and kindness.
Daniel Morton from McFarlane Energy repaired our furnace. Excellent and quick service.
Great service. Had my oil burner cleaned. Service man knew what he was doing and was very detail. Also cleaned up afterwards
Our technician, Andrew solved our boiler knocking issues completely and he was very professional as he answered a lot of questions I had about our system. …
Reliable oil delivery, good service plan for the heating system. Happy to recommend
Very happy with MacFarlane for several years now. Always knowledgeable, responsive, friendly. Great service.
Brian was fantastic! He showed up early and was able to fix our heating issue quickly – we were back up and running in no time. He also was very sweet to our new puppy, taking time to greet and play with him. It was a great experience all around. Brian went above and beyond the call of duty!
The installation went very smoothly.
I was extremely happy with the workmanship of the installation!
My Central Air is working perfectly. I will have MacFarlane take care of all my heating and cooling issues from here-on-in!
The service I was provided yesterday from McFarlane was excellent. The technician was very professional and very efficient.
On time. Very professional. Personable and friendly. The serviceman was knowledgeable and provided options to us. I would highly recommend.
Great service! Knowledgeable, courteous, and very helpful with questions related to furnace maintenance and oil tank.
Outstanding. My 87 yr old father had a major problem. The Fire Department was involved. We called 15 businesses. MacFarlane performed a miracle. From the Outstanding Customer Service to the Super Hero Cleaning and Maintenance we truly were blessed. Great Job !
Carlos was the service tech we had today. He showed up on time as promised. Very professional, great service!
In this industry, working in a systematic manner is just as important as experience. Jonathan came by to fix an issue with my heating system. He is one hardworking tech who can diagnose an error, present the customer with options to fix it, …
Rob was friendly, explained very well, and took the time to analyze and recommend an adjustment that will help us greatly. 5 stars!
Good service appointment. Mark was very professional and friendly. Thorough in his explanation and next steps.
Mac farland Oil has superior service for all kinds of HVAC systems. I highly recommend them
Manny, once again came through for us with excellent service. He treats his customers with respect and answers all questions patiently.
Thank you!
Brandon did a great job helping us install a new boiler! Very happy about the service!
Brian is very knowledgeable and a good communicator. He had our two oil furnaces tuned up.
Cam was great, very thorough in explaining the different options available to me, esp as they relate to tax credits, rebates, etc.
Technician was prompt and very pleasant. He did a great job and left the area very clean.
I was very pleased with the visit from Trevor King today. He was very personable and polite and did his job efficiently. He even took a minute to meet our Golden Retrievers, who also thought he was great!!We commented after he left about how MacFarlane Energy hires only the best and most polite and friendly people! Thank you.
Hello.Glenn from your service Department was just here for a tuneup of our furnace.He was very professional and informed me of what he was doing every step of the way.I couldn’t be more appreciative of his work.Kudos to Glenn.Thank you.
Yansmith was great! Punctual, patient, and knowledgeable. He took time to answer all my questions, which made me feel comfortable. A real professional.
OMG he saved our lives!!! He did an excellent job! Went above and beyond. Found out our chimney was completely plugged. Can’t say enough good things about him! Thank you!!!!
Cameron was great and very patient for all of my questions about my current issue but also options for me moving forward into the future! Would recommend to others!
Immediately understood issue with furnace and began working to
find the cause and corrected the problem and explained what cause and the solution was. Excellent communication and efficiency.
Arrived within the scheduled time. Called in advance with exact ETA. Courteous and efficient. Got the job done. Love it!
Cheryl has done work on our furnace quite a few times. Always efficient, informative and pleasant.
2nd year that Dave Clifford serviced my system. On time, friendly, shared his advice. I’ve been a customer for many years and they have always treated me like their family.
Always been very happy with the service and each of the MacFarlane technicians who have come out to service both our heating and ac systems.
I was pleased with their effort and things seem to move along smoothly. Paul was very knowledgeable and I would be pleased to have him do my service again
Wayne was a great worker, on time, knowledgeable, and agreeable. I am very happy with the job he did for us.
Brian contacted us to let us know that he was on the way. He was on time, friendly and informative!! He will get back to us with an estimate. Thanks Brian!!
Cam did a great job on his visit. He was clear and informed. Was also on time with good communication about timing.
I am happy for the service/maintenance on my central ac/heating system that technician Manual Strassburger performed in my house, he is very professional and knows his job.
The technician Andrew Roche was polite and professional. He knew his job and got our heat back on in no time.
Jim and John replaced my 30-year-old boiler with a new high-efficiency boiler. They were very professional and did a great job setting up the new boiler in the existing space, connecting it to the two existing zones with minimal …
Dave Clifford is an excellent technician. He is extremely thorough in his work. A genuine pleasure to work with.
David is a straight shooter – had the problem diagnosed within the hour. Fair price, and I certainly appreciated the prompt service, given the heat wave here in Boston. MacFarlane Energy is a reputable company that I would recommend to anyone.
Glenn did a great job, he answered all my questions related to the boiler and I am very happy with his service.
Call out service for a how water boiler issue was prompt and problem solved. Wayne was a true professional. Courteous and explained the issue. Great!
MacFarlane responded right away to fix the problem with my elderly father’s burner.The technician Trevor explained everything to my father and locked the cellar door for him before he left.
Thank you Trevor for a job well done.
Brian showed up on time despite the inclement weather.
He was very knowledgeable regarding replacement heating systems as well as the ductless AC units which we are considering in the future.
Great service for an emergency call! The technician Yansmith was very knowledgeable and had the repair done quickly.
Brian Desosier is professional, informative and did an excellent job. In addition, Brian explained the status of my heating systems and options to enhance and improve efficiency. I highly recommend Brian. Thank you.
Paul was exceptional today. On time arrival, very efficient and very thorough. We are extremely appreciative of his help today!
Amazing service from David. He is friendly, professional and knowledgeable. Fixed our boiler issue right away. 5 star service.
We have known Wayne for a few years and he is so reliable, very helpful with everything. We are definitely looking forward having him with us again next year.
Service from technician Bill Stewart was excellent. Reviewed with me the work completed. Answered all my questions. Very professional. Left area very clean.
Matt was our service technician. OMG!
He did a fantastic job. Matt explained everything to us before he serviced our AC. He was extremely personable. …
Very happy with MacFarlene Energy. Mark and his team was very professional and he replaced my central AC unit in 2 days. Would highly recommend them.
After just purchasing the house, we were out for couple of days. The oil heater was out of oil during snow storm. When we came back, we found no heat. It was around 5 pm. We called them and they sent a technician around 6 pm. I called …
The tech from Macfarlane Energy was professional and efficient. He explained everything he did. And the bill was exactly as estimated in advance. I highly recommend this company!
We called to repair our Central Air split and they gave us an appointment the next day. David the technician was very professional and efficient and fixed the problem timely. We will be using MacFarlane every time going forward.
Glenn was awesome! Here promptly, very pleasant, and explained what was going on in detail. Super service. AS ALWAYS from MacFarlane. Thanks so much!
They office doesn’t ever seem to update you when the technician will miss the scheduled window, but they always send over someone who not only knows what they’re doing (or can figure it out), but also communicates clearly what the problems and solutions are. Dave was awesome.
Bill is always on time, friendly, explains things thoroughly and always a pleasure. Great customer service!
MacFarland was quick to respond with my request and schedule in person inspection. Cameron showed up promptly as he indicated and seemed very knowledgeable of equipment and explanations of our needs after listening to us.
Carlos from MacFarlane Energy serviced two of our oil heating units today. He was on time, professional and clearly explained everything he was doing for our annual service. Highly recommend MacFarlane Energy. Less I forget, the communication regarding appointment, arrival time and completion of the work was impressive, too!
Jerry kept me updated on the where he was and the time he’d arrive.
He was very thorough in checking out the furnace and vents more than the other companies. …
Excellent service from Wayne — he fixed the leak coming from the oil tank — fast service , very courteous
Brian was awesome. He took the time to understand our needs and give insight into the products available. Brian was prompt and professional. I especially appreciated his call in advance of his arrival.
David Clifford was great! He arrived on time, was friendly and answered all my questions. I have my boiler serviced annually and MacFarlane Energy never disappoints!
Great service. Made the appointment on line for 2 days later. Technician came at the promised time and was able to get the part and fix the problem. Excellent company and very nice people.
We had a very complex issue with our Mitsubishi AC system. Matt was extremely diligent in trying to find a solution to this complex problem. We are hoping that the problem has been resolved. …
The service tech, Wayne found that cement from the pointing of our chimney had fallen into the bottom of the chimney and created a large and potentially dangerous blockage. He took the time and did a lot of extra work to remove the vent …
Technician did a great job! Very thorough and efficient. He explained everything clearly. Found him to be very honest with his explanation. I then ended up needing to call the office on a matter we forgot to discuss with the technician. The …
Wayne is very peronable and professional. He knows the system we have, diagnosed the issues quickly and went the extra mile to clean the units for better operation. I have had nothing but positive experiences with MacFarlane and will continue to use them for our Lennox needs.
Bill is a really nice guy. He was also very professional and explained everything to me clearly. He fixed our boiler quickly and now our boiler is fully function and happy. Thanks Bill!
MacFarlane got to our house within 25 minutes after we called to report our AC had malfunctioned, during one of the hottest days on record.. Even more impression it was a Saturday. Trevor King was fantastic in analysis and resolution of the problem. He is a super star! He deserves a 6th star!
Jordan was professional, knowledgeable and very patient with ALL my questions. Loved how he walked me through his process and everything that needed to get completed…and the possibility of additional work. He wasn’t pushy about the …
Johnathan was excellent. He is very experienced and is very helpful in answering any questions I have. He leaves the work area clean when he finishes his job. We like him so much we request him every year for our regular maintenance checkups
Our representative was knowledgeable, courteous and attentive to our particular needs. He listened and answered all our questions. Great experience!
Installation is done. The installation team was professional, courteous and neat. They made great efforts with my installation and I was pleased with the process. So happy to have heat! Thank you.
Matt Clifford is the best technician I’ve ever had work on my furnace. He REALLY knows his stuff; and did a fantastic job with diagnosing the problem and performing the annual tune up! And, he’s prompt, courteous, and cleans up great! …
We have MacFarlane energy do an annual cleaning and tuneup of our furnace and air conditioner. During the most recent furnace tune up the technician found the furnace would start but not stay on. He diligently stuck with the problem for a …
My experience with MacFarlane was great, timing, informing us and confirming the appointment and being there on time . All who worked in my house showed a professional and easy to communicate with attitude and can tell they were …
Prompt and professional service. Jordan was wonderful. He came and diagnosed the problem, got the right parts and completed the job efficiently and well. He was knowledgeable and explained the details of what needed to be done. He was outstanding. I am very pleased with Macfarlane service.
I was impressed and thankful for the performance of MacFarlane Energy and their employees from the front office, sales, and the install team on how they fulfill the customer’s needs. Jerry in sales came to my house within several days …
MacFarlane has always been reliable and honest. We have been with them since 1989. Great company!! Glenn C came today to give an annual tune up, arrived on time, completed it quickly and efficiently. He is knowledgeable, and polite. We are very satisfied with his work. .
Paul Carr knows his stuff and his knowledge base is incredible. Friendly and Kind are two other words that I want to add to the review.
Bill, the technician was very helpful in diagnosing my issues. He was professional and preferred advice that will be helpful in the future.
He got the heat going which was a relief due to the below zero temperatures. Worked for 2 hours to fix the problems with the burner. Arranged a follow-up service call for the next day to bring replacement parts.
The team at MacFarlane is reliable , well experienced and get the job done. Wayne fixed a heating issue in record time!
Mark is great! He fixed our problem right away and explained what needed to be done. Great customer service!
Luis was very knowledgeable and courteous. The job was completed in the time frame he estimated and we were very satisfied with the service we received!
Tech was prompt, did his work thoroughly and was neat and polite. Summarized what he did. A good job.
The service tech, Yansmith, was extreamly professional!!! He not only fulfilled my prior to arrival request (with dogs) he was great with his understanding of situation, his manor of preforming the job, his kindness and EXTREAM …
Brad was terrific. He was actually a little early which was great. Did a fantastic job, cleaned up and let me know when he was leaving. Thanks again Brad
Cheryl is excellent. Very professional in the way she approaches a problem. The loss of hot water was a clogged filter. A preventative maintenance was performed on the oil burner less than 6 months ago. The filter was backwashed. Hot …
Great company.Technician was perfect…coordinated arrival time,experienced in all aspects of review,answered all questions thoroughly.provided suggestions ,and gave timeline of next steps.Brian is a class act.
Called with a issue and they scheduled someone to come out within a couple of hours. The person who came out was very professional and explained everything to me. I was very satisfied with the service
Showed up on time. Very efficient. Did not quite until the problem was resolved even went to pick up the part needed himself. Thank you Wayne.
Outstanding emergency service performed by Wayne Sicotte and McFarlane Energy. Quick response and professional analysis led to a repaired oil burner. I would highly recommend Wayne and McFarlane.
Had a great visit with Jerry this morning. He is a very knowledgeable professional who clearly explained all the options and is going to provide us with an estimate for our 2-family house. …
Brandon and his assistant were fantastic. They worked efficiently, were extremely friendly and went out of their way to get the job done quickly, but not cutting corners.
I was very happy with Glenn Casalinuova service on my oil burner . He got it serviced properly and knows what he’s doing and is very professional . …
We have been customers of MacFarlane Energy for more than two decades. They are excellent when it comes to regular maintenance and emergency equipment issues.
Bill Stewart came to repair an issue with my furnace and he was polite very detailed and also took the time to explain the problem and resolution to get my furnace working again. Great and knowledgeable gentleman.
Daniel Morton came in on his last shift, was very professional and work with a conscience. He’s a great asset to your company. McFarlane energy is by far the best service I have used.
Yansmith was amazing, very helpful and courteous, fixed my boiler and now me and my family can have heat for the winter, very professional, highly recommend him. And this company.
A++++++++ service
Our furnace wasn’t working correctly. Trevor King came in, diagnosed and corrected it quickly and professionally.
I would highly recommend Trevor and McFarland Oil.
Outstanding service and professionalism from Brian at McFarlane. Brian showed up on time, was very thorough with the installation of a new central AC unit. He took the time to explain the units function and cleaned up afterwards . I would use them again and recommend Brian, along with Mark, Mike Dave and Luis. All were excellent team
The gentleman from Macfarlane energy, Daniel, came over on time, and patiently explained everything I asked. everything went smoothly and he was done in an hour. I will be using their service again in the future.
Matt was helpful, assessed the situation with the heating. He was very thorough on explaining what was going on. Always received superior customer setvice from MacFarlane
Email MacFarlane Energy and requested a quote on the Weil Mclain boiler and got a reply back within 24 hours. Cameron came over to the house the next day and give me a quote within the same day. He was professional and explained what I need to replace and has good knowledge of the subject!!
Yansmith was able to identify the problem and fix it quickly. He was friendly and very helpful. MacFarlane was extremely responsive to our issue.
Wasn’t able to fix our problem, but earned my confidence and will call them again in future. We are having intermittent problems with our high-efficiency boiler – of course it decided to work fine when Wayne (service tech) came out to take …
Matt C came over quickly when our heat went out at night. Very pleasant and great with the kids. Got us up and running pretty quickly.
Paul was excellent. He was very thorough and explained what the issue was. He was a pleasure to have servicing our burner.
Called for furnace service at the morning, and received a service visit in the afternoon. Matt explained the issue with me, and call the office to arrange a replacement order. Hopefully we will have furnace replaced soon.
Luis R. is quite professional, and an incredible worker. He returned to re-do our project, and it came out perfectly!
Kudos to him!
Matt was right on time and very professional and knowledgeable. He left the work area clean and answered all my questions! Very happy to be a MacFarlane Energy customer!
Andrew came to my house. It was nice to see him.He came in 2020 to do routine service. As always he was very polite, explained everything and knowledgeable.
Glenn Casalinuova is a great representative of MacFarlane Energy, all work was completed with care of my home and complete knowledge of his equipment.
Great confidence with him and his Company.
Bill did an outstanding Annual Service job of our furnace. He is very knowledgeable, professional and completed a very thorough job.
Thank you
Cheryl knows our system very well. She troubleshoots to perfect the maintenance and saves us money. Her wonderful attitude and disposition make us and our doggies happy too!
installed hot water tank in time on short notice. did a very good job. we have used their service for heating, cooling at various times. always satisfied.
On Christmas Eve our boiler decided to crack and flood the house. Called McFarlane emergency line after 1 AM and had a tech accessing boiler shortly. Very impressed (again) on how the company handled situation. Having the issue in the …
Glenn our technician was on time and courteous. I feel my burner has been serviced well. It seems there were confusing information at the MacFarland officr, but Glenn was flexible and everything went smoothly.
Rob McCue could not have been nicer! He explained the issue and took care of it and fixed it perfectly!! Heat is on and we are happy! Thank you to the entire Macfarlane team for responding so quickly, courteously and professionally!
Paul Carr was very professional and seemed to do a thorough job in getting my heating system tuned up and humming for the winter season. Very happy with the quality techs at Macfarlane.
Jerry arrived on time, texting us as to his exact arrival. He was easy to talk to, knowledgable, and thorough in his assessment of our house for Mitsubishi mini-split air conditioners. The McFarlane website is clear and clean. The staff is great, responding to my inquiry promptly and efficiently.
The staff at Baker-Whitney are always very friendly and responsive when we call. Their technician Cheryl W. is fantastic! She does a great job and we are always very happy with the service she provides us.
We are new customers of MacFarlane. The onboarding process was a little bumpy but once we made contact with the appropriate people, they were friendly and quick to remediate any outstanding issues. We look forward to our first complementary tune up of our heat system this week and look forward to a long relationship with MacFarlane.
Luiz, Paul and the team were as professional, knowledgable, clean and polite as they come. We could not be happier with our decision to work with them and MacFarlane! Highly, highly, highly recommended!!
Overall, I’ve had a good experience with MacFarlane Energy and their staff! I like their customer first approach! …
First allow me to say MacFarlane Energy in conjunction with Baker Whitney has been wonderful. They are kind, helpful and understanding. Especially with how expensive everything is energy related. I woke this morning to puddle of water in …
The service team is super responsive, very helpful and professional. We had an issue with the heat not turning on one evening and they came out and dealt with the issue. I also appreciate oats getting texts with the picture of the service person who is en route- very helpful and safe!
MacFarlane was very responsive and sent a technician the next day. Joshua was very professional and courteous as was everyone I dealt with from MacFarlane. I would use them again and recommend them.
Glenn did a great job. Diagnosed the problem and corrected it in minutes.
Wayne was prompt. Professional, and friendly. He did a great job cleaning our furnace. Cheryl was awesome. Responded within minutes of my call. Fixed the problem in great time. Very happy with their service.
Cam Lucci of MacFarlane Energy was very knowledgeable, helpful and professional. He was quick and efficient in preparing the quote and responding to emails. Very impressed by the service… hard to find these days.
Talked to Joel and Bre related to service on my gas heating system. They were very helpful in arranging the replacement of a new gas valve; faulty gas valve was causing “no heat” in baseboards. …
Best around so grateful for the quick responses and the guys who come out. Highly recommended. Probably the nicest group of people. Not only do they fix issues and deliver on time they also let you know exactly what is wrong and how to avoid future issues
Trevor our technician worked diligently trouble shooting a problem with our mini-split units. He was friendly and shared his knowledge explaining the issue and was able to get us back in business. …
I was very happy to see that it was Wayne who came to the house! He has always been able to figure out any problem that we have had, whether it be a heating issue or an AC issue. It took him very little time to find the problem, and after a very hot night and day with no AC, the problem is fixed!
The technician are very professional and do great work. They are very informative. I will certainly recommend this company and these technicians.
Excellent Service for Heat, avoid using for AC Service. We have a service contract for both heat and AC. For AC, the service contract means almost nothing. Our AC on our second floor stopped working and we call MacFarlance on a Saturday. …
Brian DeRosier is the BEST Technician we have ever had from MacFarlane oil which our entire family has been using for many years. Our son and daughter also use Brian to service their oil burners at their homes. We all highly recommend Brian and Scott MacFarlane’s Company with 5 stars for their excellent service.
Brian was very cordial and professional about his job. He asked my husband a few questions about the heating system and got to work immediately, hopefully he was able to solve the problem, Thank you Brian for your help! Anita P. Cummings
Do not try to have heat pumps installed through this company! We went back and forth for weeks about options and equipment availability only to finally hear from an installation team member (who was rude and unhelpful) that the equipment we …
Cheryl was so helpful and informative! As a new homeowner, her prior knowledge of our home and system was fantastic. Is it weird to be looking forward to our next oil burner service in a year? We are looking forward to seeing Cheryl again!
Extremely professional crew. Polite, friendly and knowledgeable. Performed a tuneup on our furnace that was very thorough and the crew made sure they checked everything out before leaving. Very impressed.
Technician was on time and very knowledgeable. Did a great Job cleaning and tuneup the oil furnace. Although the work was complete and great, the bill was on expensive side. Will call for this service again. Thanks
Cam came give us the estimate and answered all our questions. He is very experienced compared to couple other companies that I invited. His price is very reasonable and we looking forward to work with them.
Our heater stopped working and Mark came over to fix it. He was on time, explained what happened and fixed it quickly. We have used BW for years and we are extremely happy with the knowledgeable staff and their service from our first call to the repair people. Thank you BW!!
Matt Clifford was fantastic. Careful, thorough, and personable. Communicated well and gave a clear summary of his findings. Would love to see him again next year. A good representative for your company.
Heating system wasn’t working. Matt from MacFarlane came out within a few hours and replaced the controller. Received a text announcing the technician (picture included) and Matt called once he completed the work. Great service.
This my 2nd experience with Matt and just like the first he is the service man who explains to you as the customer and let you know what he is trying to do or what’s going on even if you don’t understand every details but he is keeping i …
Dan from MacFarlane was punctual, polite & friendly.
Today, Joshua came to check out the thermostat connection. Joshua was punctual, …
Daniel is great! He checked over every function, made sure we were up to date and left his work area spotlessly clean. He’s personable and professional. A great company assert to be sure. …
We’ve had MacFarlane Energy provide service for us for the last 15 years. Every single time they have been timely, professional and pleasure to work with. Had also the pleasure to meet Daniel Morton today who performed our annual maintenance – a true gentleman and professional!
My furnace stopped working and after me calling at 8am it was all fixed by 9:10am. Wayne – the specialist who has arrived – was very professional, knowledgeable and very polite. An outstanding service!
MacFarlane installed a new gas furnace at my place. They were very professional and did an amazing job. They kept me informed at all times and did a nice job installing. I would chose them again.
Trevor was very professional, polite and careful when servicing my equipment. His communication was excellent, and I greatly appreciated his call to let me know his anticipated arrival time. Trevor is definitely a valuable asset to MacFarlane and he represents the company very well.
Trevor was personable and very knowledgeable. He was very helpful in explaining what was wrong with my heating system. MacFarlane Energy always does a great and professional job, highly recommend using them for your HVAC needs!
Glenn was prompt, courteous and very efficient in dealing with a problem with the expansion tank. He went over and above answering questions from me and explaining things so that I could understand the workings of the system. I appreciate the great service I just received at my home.
Trevor was very knowledgeable and thorough when repairing our mini split. He explained the troubleshooting he was doing and what the root problem(s) could be of why it wasn’t working. And best of all, he fixed it!
Rob has always been the best advertisement for MacFarlane Oil. I have known him for many years, and still request him even knowing he now serves as an outside supervisor. He has great technical knowledge, and is able to communicate with the …
Paul Carr was prompt and careful in his servicing of two boilers at my home. He was informative and knowledgeable and very thorough. I am very pleased with the service at MacFarlane and have been a longtime customer.
Five star service. Professional in every step.
Called MacFarlane this morning. Few hours later Jon showed up and diagnosed my “no heat” problem in minutes. Communicated succinctly that the motor failed and …
We had lost heat on our second floor after a renovation project. The reason was not obvious. We called MacFarlane and asked for someone experienced to help us. We are so grateful that Rob McCue came to our rescue. He is extremely …
Cheryl Winchester was friendly and professional and most importantly, effective. She got my heater running in minutes! It’s amazing how easy it looks when you know what you’re doing! Thanks for such quick service! McFarlane had Cheryl to my house within 90 minutes. 🙂 …
Jerry on time to the scheduled meeting. He was very professional and knowledgeable about my needs for replacing my air conditioning. He promptly followed up and provided two estimates for alternative installations.
Very impressed with McFarland
Paul arrived on time and was very courteous. He very carefully answered my many questions and even did some research to be sure he was correct. He tested my new vent and it seems to be working perfectly. He did a good job.
Excellent response to need for service. The assigned technician reviewed what had happened and efficiently inspected all equipment and found the problem. He made sure that the defective side of the HVAC system was shut down and the heating …
McFarland sales person Brian just left our home and I was so impressed with not only his knowledge of our older system but just as important His understanding of how to deal with a customer. He is a fantastic person and It says a lot about the people McFarland has working for them. We look forward to working with him through the process
MacFarlane Energy is a very professional and highly reliable company. I had experience working with two of their employees and was very impressed with their service level. They came and inspected all our equipment before the first oil …
We are a new customer and glad we choose MacFarlane for our heating needs. Yansmith was great, knowledgeable, thorough, and let us know everything there was about our furnace. He noticed that we have A/C and explained MacFarlane also …
We had a great experience with MacFarlane Energy. They were responsive and scheduled us for an appointment the following day. The service fixed our AC issues and discussed how to perform regular maintenance.
McFarlane energy purchased the oil company I had been with for over 20 years. I was very skeptical about having a new oil and service company. …
Excellent service! Jordan from MacFarlane Energy showed up within an hour and a half of me calling with my central AC issue. He was able to quickly fix the issue and provided an explanation of what was wrong and what needed to be replaced. Definitely recommend MacFarlane for your AC needs!
I called MacFarlane energy last night & they came today and solved my problem. Shawn was the tech he was amazing quite the gentleman, extremely neat & very respectful of my home. I plan on using MacFarlane & requesting Shawn whenever service is needed. Thank you Shawn for a great job well done!
After a botched job by a handyman, my water heater venting system was repaired by Wayne and MacFarlane. Wayne was friendly, informative, and clearly knew how to undo the bad stuff and fix it properly. He was meticulous, clean, and thorough. …
I was fortunate enough to get Andrew again for my yearly furnace tuneup. He was able to answer all of my questions. Andrew is friendly, honest and knowledgeable and comfortable to be around. Can’t say enough good words about MacFarlane Energy!
Cheryl W. has been a trusted Technician for our heating system for many years. She does superlative work. Always, thorough and properly diagnoses and repairs any problems. Because of her pleasant attitude, her expertise and skill, we …
Excellent service to inspect and maintain heating system. Brian Derosier was thorough and professional – hat down sir, previously Paul Carr did awesome job in detecting minor issues also. …
Thank you Wayne Sicotte of MacFarlane Energy. Wayne arrived on-time, was extremely professional and polite. He worked diligently to get the heat and hot water back-on. He also patiently explained the issue and how it was rectified – all in …
Fantastic and knowledgeable technician came for annual furnace check and I requested that he drain water from radiators and baseboard heating. He did all with skill and care and explained each system to me was more thorough than any previous inspector and seemed happy to work hard and do a stellar job. I am extremely pleased 😀 …
Jerry was on time and very knowledgeable. I’m got a estimate quickly. He was VERY professional. The estimate was a bit higher than expected, but it’s 2022 and everything is high. If they had a finance plan I would do it, but for now I need …
It all depends on which employee you meet for their heating oil service. The first tech that came out was a joke. We have two oil supply lines. The old one was in the ground and had been out of service for years. The new one was ran along …
Mark Rosa was a great installer and did his work very professionally. All in all a great experience. Very excited to have a heat pump installed in 2 days. He showed how the unit functions and it was all done with no hiccups. I would recommend Mark Rosa and his team (George, Dave, etc.) as well as MacFarlane Energy to anyone!
David Clifford came to do my HVAC tune up today. He checked everything and was extremely attentive to my questions. I asked about filters and air flow and he gave me good advice on both topics. I so happy with the customer service from all …
Great experience with MacFarlane replacing an old gas boiler with a new high-efficiency furnace. The quote was very reasonable, everyone we interacted with was knowledgeable and professional. It took longer than expected to get the work scheduled but everything went great.
Macfarlane did a mini-split installation for me. The entire process was done extremely professionally. The quality and workmanship was great. …
Totally predictable install. I needed 2 AC/Furnace systems. Ken obtained equipment quickly and scheduled on the days that were convenient. Mark and the team quietly performed the installation on time and with no issues as well as offered …
I’ve used This company for a few years including maintenance and installing new equipment. In general the support is top notch. This time around We met Paul. He was a personable, professional service member. He did a great job, was quick …
Quick respond to the issue with my furnace. Took his time to answer my questions. Very knowledgeable. Bill has been coming to my my house for years when I have issues with the boiler. He is very professional. His job performance speaks for himself. I am very happy with his service.
This was the second time Trevor was at the house. On arriving he remembered to asked if we had any problems with the thermostat controls ghat he had replaced a few weeks earlier. Even though the system was installed by another company, he …
When our air conditioning stopped functioning during an extended heat wave, we assumed we would be lucky to schedule a service call within the week. MacFarlane Energy surpassed all expectations by calling first thing in the morning (I left …
Today is our official day with MacFarlane Energy. I received a courtesy email this morning along with a courtesy eta from Glenn. Nice and early with a real pleasant attitude. Glenn started my day off on the right course. Prior to my …
Brian and Sam did a wonderful job providing a tune up on my oil tank. They were both incredibly kind and professional. Brian took the time to connect with me about the health of the systems and made sure that I had everything I needed. I appreciated all their amazing work (especially on a very hot day)!
Thank you Mark Rosa
My new oil burner is working perfectly. The service from Mark and his coworker was great. Mark explained the working of the new burner and ensured all of my radiators were working properly.
Happy customer
Brian D. has been extremely knowledgeable and friendly with the service we had today. I appreciate him calling to let me know what time he will be at the job and his expertise with both systems we are running here. I hope we get him again the next time we need service, great job Brian D.