The Macon Water Authority was formed in 1880 by an act of the Georgia General Assembly to serve as a public corporation. It provides municipal water and sewerage services for the city of Macon and Bibb County areas. Some of the departments of the Macon Water Authority are water distribution, sewerage conveyance, and laboratory and environmental compliance. In 2007, it was one of the six pilot communities to participate in a statewide educational program on outdoor water conservation. In 2009, the American Water Works Association (AWWA) conferred upon it, the honor of the Best Tasting Drinking Water in North America.
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
790 2nd St, Macon, GA 31201
You can’t live without water. It’s life threatening to have water completely shut off and they need laws that they have to provide 25 gallons of water per day even if you can’t pay the bill. That they can only restrict how much you can use …
Good
Fast
some do act snappy and rude
I wish I could give 0 stars
Very Friendly Staff!!!
Why is the phone disconnected.Thats how I pay my bill.And no I don’t want to pay on line.
Inconsistent billing. Customer service is almost non existent.
Why is the service so hard to get in touch with. Phone always busy.
Most the time very friendly but, occasionally when understaffed receptionist can be rude.
I wish I could give MACON WATER AUTHORITY zero stars. They are extremely unprofessional.
It would help if they had better customer contact. They never seem to be available.
I’ve had service for years and they were always great.
I have never had to work so hard to get someone to take my money.
Reported water leak on street over a week ago. No response.
Awful. They said they’d adjustmmy water bill last month then never did. So over priced. So over their BS.
They will overcharge you and $20 you any way they can. The problem is you have no where else to go.
I have a water break in front of my house, but can’t get anyone on the phone. I have been hung up on 3 times.
I’ve been literally calling all day and I keep getting a “busy line”. Im lost as how thos can happen with it being a county facility
Customer service has been very nasty during this transition of new account numbers. Answering service agents hang up on you, rude in their delivery. Just bad service for paying customers.
I called to report a water main break in the public roadway. As I was explaining where the leak was the agent hung up on me. Terrible customer service!
Would you please be so kind and address your issue with the MWA Customers Service Department
Just tried going to Macon Water Authorities website 3 times and Its seems like the system has been hacked again because I can’t pay 😕 the bill online its keeps timing out!!!Please check systems …
Just had a nice conversation with Tia at MWA about my water bill. She was helpful and courteous. Nice to experience good customer service in unexpected places.
I would give them 0 stars if I could. Customer service is terrible. I can’t even get them to return my call. So I will be without water until they do. Have called SEVERAL times and was told they would call me back everytime and it has been weeks now. Plain out ridiculous.
Payed for same day service but my water was not cut on.That was on a Friday and from my understanding they don’t work on weeknds. So what is my family suppose to do w/out running water for three days?! Why is there not an emergency contact number for cases like these?!
I called about a leak at the street, was told to call back and press option 6. I called back, the same girl answered the phone! Was basically told it wasn’t their problem if my meter was running, but it looks like water coming from under the street. Thanks for no help 🙁
They changed systems and didn’t issue my new account number until after late fees and administrative fees were due. Unfair. Extra $20 out if my pocket because they made it inconvenient for me by changing my info. They have always been rude. Monopoly…no other choice.
Not one person knows their policies here. I talked to 3 different people. First one told me I could pay that day and be fine. The second told me no. The third charged me $35 to cut the water on the same day. Water wasn’t turned on until the following day. Horrible business!
Never sends my bill on time I told them I wanted a emailed and paper copy mailed to me I only receive the emailed one. My account is always past due because I’m never receiving my bill on time they email me the bill the day it’s due 5 minutes after the place closes so how can I call and discuss it?
I would like to report how grateful and appreciative I am for whomever is in charge of receiving customer’s feedback through MWA link, you are a blessing and I appreciate you for correcting a wrong and making it right on my behalf. Ty so much.
They have cut my waTer off before and claimed because my payment was received late,but when I told her it was not late cause I’m looking at it online suddenly they are sending someone out to reconnect it,now I’ve got a tampering charge for somewhere between Jan and now ,but water has been on,I,shady and rude
I had a water leak on both sides twice this yr and the issue has been resolved. I would like to thank the glimmer of sunshine that came through after seeing how high my bill was. Very stellar and thorough customer service was displayed and I am grateful. Thanks, Liltonia Magee!
I’m not happy with how they went about to generate their bills due to a “hack”.
I had a property that was vacant through eviction and they insisted I pay the same amount as it showed some time in the past . That’s bs. If it’s a vacant then some adjustments need to be made.
THANK YOU to the wonderful gentlemen who came out today on Mulberry Street to fish my keys out of the storm drain! Y’all showed up so quick and were so helpful!!!! I certainly owe y’all!!!
Came home, water was turned off. Went through my bills, no cutoff notices.
Went online, not past due, no cutoff pending.
Paid current due $75+ and turned water in myself. …
If anyone wants to move in vacant property, they will provide water service without a lease.
And then, send the owner a tampering bill… What the —-!!!!
The automated system for bill pay has been “down” for at least a week and they dont accept debit card payments, when paying in person. This is soooo non professional for a business such as the MWA…well guess I gotta go to the ATM then …
10/31/22 I AM SICK AND TIRED OF THIS WATER COMPANY I NEED TO LIVE OFF GRID AND GET A WATER WELL AND BE SELF SUFFICIENT PERIOD! …
Apparently Macon Water Authority doesn’t want people moving to Macon and starting new service with them. I called them 3 times today and finally got someone on the phone and they told me I would be called back to get service started and …
I’ve normal have had good experiences with MWA up to now. But I was told the wrong pricing for service over the phone . Once I got the the office to start my service the price they had told me a day before changed and it was and additional …
I was charged $230 then $130 for water consumption on a average usage of $60. Water pressure reads nominal 70psi . I was forced to pay plumbers to come out that found no issues. I was also charged late fees even though my account is auto …
First of all, monopolies are supposed to be illegal in this country. ( Sherman Act of 1890, the Clayton Act of 1914 and the Federal Trade Commission Act of 1914). However, if you live in Macon, Georgia you have no choice but to obtain your …
Seriously exhausting, frustrating and mind-numbingly incompetent service experience. Didn’t send a bill for three months, then when they did, it showed a serious leak that my landlord could have noticed and fixed. They wouldn’t allow my …
Went online and paid past due and they still disconnected water called and the lady that answered had a very nasty attitude and basically told me I was telling a lie so I offered to bring in screenshots of payment and she said that I didn’t …
I have never had a customer service issue as, my bill is always paid on time. They even sent me a refund of the deposit that I paid to have services at my home. Maybe the issues are when people don’t pay their bills on time and looking for …
I put a call into customer service this morning at 10:57 am.stating I had a small pin leak and I could not get the city valve to budge so I could shut my water off to make a repair. I spoke with Heather who was very professional. She …
Have for the most part paid my water bill on line and in doing so while on was on MWA website a notice appeared on screen stating that a company named doxo was now processing MWA payments with a small fee. Being up in age and trusting such, …
Hello , I have lived in Macon all my life and to this day I haven’t witness such a shameful staff. My 71yr.old Mother who has always paid her water bill on time and comes home today to witness her water being off without any notice from the …
I found this to be one of the absolutely least honest, difficult public utilities I have ever dealt with. They use circular logic and even though they admit a problem exists, they double down on it. Very disreputable and the reason why utilities should all be deregulated. Good riddance to this utility in my day to day life.
I have been in Macon for 6 months. I am originally from Florida. Since I have been here. I have paid my bills on time. Family emergency in the middle of the night. I went back to Florida for 3 days. Once I returned my water was turned off …
This business steals money from its customers by charging them fraudulent charges and fees. Unfortunately you are forced to use them if you do not have a well.
They obviously hire anyone there , the customer service is deplorable. Customer care needs to be screened or autogenerated better to speak to s computer then their live agents over here. The incompetent trash that answers is disgusting
I moved out of my house on the 5th of May and the neighbors were using my water forget to turn in off and now have a bill of 60 dollars and don’t even live there.. sad.. never will I use you again!! I’ve never payed a 60 dollars on my water bill the whole time I’ve lived there for 5 years (crazy)
Had service set up for a former rental home while we were waiting to sell it. Never received any bills or updates or anything else until after it had already been disconnected. At that point the bill was nearly $200 for a house that had was …
These people are incompetent. I’ve called several times to let them know they have the wrong number but they refuse to change it. The person who used to have this number apparently ghosted them …and their water bill. This has been going …
I am beyond disappointed with the service we have received with MWA. As I was working today, I received a call from my wife late this afternoon. She told me that my 11 year old daughter called her and told her our water has been shut …