The owner always say call customer service…He or She like to laugh, because customer service is a joke. Laughing and collecting our money for high price energy.
Worst company imaginable! Such awful customer service and they won’t take responsibility for the mistake they have made. Never EVER use this company if you can help it.
I accidentally paid the same bill twice online and I called to get a refund for one of the payments 2 1/2 weeks ago and still haven’t got it in the mail.
They don’t report timely payments to the credit unions, but if you move twice in one year, they allocate payment as they wish and report it as late payment to trans union!! Beware!!
Any dead elderly or rotten food stores can be left in the mg&e entryway. They disconnected en masse prior to the deadly conditions, knowing full well of the unprecedented heat wave, and its capacity to kill those without refrigeration, cooling, light, communication and transportation.
Bill was over due, paid same day I got disconnected. They bussled and got us in on a reconnection the very same day! Now that’s putting the customer first. Cheers MGE.
Second time now they’ve messed up my account. First time double dipped into my bank account, this time said I never paid after they received the money, good thing I have proof!
This company is a total fraud, They can never prove there “so-called” charges and inaccuracies but if you don’t pay they are very happy to shut you off. They should be investigated and shut down.
Was charged $70 for the month after I moved out and no one lived there. Terrible customer service; representatives are always vulgar and have attitudes.
Absolutely the worst customer service ever.. If this company didn’t monopolize the energy market in dane county we would have the choice of who to use, could get better prices and much much better customer service. The WI legislature needs to step up and do something to this horrible monopoly we have in Dane CO.
Put a new furnace in and a black iron fitting was oval-shaped. Leak checked three times could not find the leak. Called mge at six o’clock on a Friday night he was there within the hour. He not only found a very small leak but helped fix it. He was great.
Carbon monoxide alarm keeps going off. I tried mg and e but they couldn’t find the source and left without fixing anything and charged me 90 dollars for 2 bozos to come in and stand around doing nothing. Not to mention our electric bills are basically robbery… 100 plus dollars every month.
Even if you use nothing at all, you will still pay a minimum of 62c/day/utility. That means if you have both gas and electric and use neither, you’re still averaging over $40/mo at an absolute minimum. And on top of that, you’re still going …
My utilities cost the same each month in a 1 bed 1 bath apartment built this year with MGE as a 3 bed 2 bathroom apartment built in the 40s. TERRIBLE PRICE GOUGING
Very disappointed how they handled mine and my roommate’s situation. Even though we both agree they will not let me move the bill into my roommates name so they can set up payments. Instead I have to get payments from my roommate then …
Disappointed that they stopped using ebills. I used to be able to view and pay my bill right from Summits bill payer page. Now you have to go through MG&E’s website if you want automatic payments. The problem with this is I like to see …
Horrible customer service!!! As a struggling parent, it’s extremely insulting to hear that my young child isn’t important enough to MG&E. These folks are willing to put poor people in challenging situations for insignificant amounts of …
I feel as if I have paid way more than I should for my bills because of their website that should have been updated more than a century ago… When I pay my bill online it doesn’t register for more than a week and the calculation s are way …
I just moved into my new apartment yesterday, already they shut off the power to my apartment even though I had called them right away the next morning. I come home today and the power is shut off at my apartment. And of course they don’t …
I agree with the triple charging on there part. Also they cut our power cause they said we had a few days to pay it. We paid it right away and we can’t get service back until tomorrow. Meanwhile we have two young children and my girlfriend …
Cant believe this company has 2.2 stars, it should have zero! like other reviewers say, exceedingly expensive charges for electricity and gas, those crazy monthly charges for customer services are just absurd. basically stealing from …
I hate this company so much. Terrible customer service and severely outdated payment options. Annoying separate phone line for phone pay, equally annoying 3rd party company for Web pay with no date choice for withdrawl. And seriously, who …
I’m not sure who to blame for this, MG&E or the State of Wisconsin, but I’m bamboozled by the fact that poor people who qualify for energy assistance credits also are stuck paying into the fun that those $$ come from when they are …
For a monopoly that takes in so much money from customers in the Greater Madison Area, it’s super greedy, very unreasonable, its staff are very unprofessional and beyond rude. It behaves just like a monopoly because it knows you don’t have …
I thought I set up autopay multiple times but it never seems to stick when it comes time to make a payment. Thankfully they didn’t call me to tell me thay hadn’t recieved payment and instead went straight to the credit bureaus for a payment that would have been nothing to make. Thanks MGE, you’re swell.
Terrible scam. I used $2.95 worth of natural gas last month (for heating) but they charged me $21.59 for “customer service charge. Not only that, but they charge a magical “customer service charge” for electricity too… I used $44.86 …
Worst customer service from the reps to the supervisors! I paid my bill one month ahead was told that i could do so per setting up my payment plan months before, so i did it then got my bill called and explained the situation to the …
This Place is horrible. I wish there was a different facility that we can get gas and electric. I had a horrible experience with this people they have really nasty costumer services.They don’t have the patients to help and They are never …
Called to transfer service after moving out of my apartment. Was on hold only a short time. The customer service agent was friendly, helpful in spelling out my options and was patient when I needed time to find my verification information. This was consistent with my previous customer service experiences.
Setting up autopay with MG&E doesn’t work. I thought that I’m setting the autopayment correctly because I never get a no-payment email from MG&E. However, I then saw that I have a late payment on my credit report. It is horrible, I talked to the credit bureau but cannot fix the late payment record.
They like the screw you over. Our electric bill before we moved to the Madison area was never more than $60 at most. Got my first bill, in which we were only resided in our apartment for the last 11 days of the billing period, and our bill …
Wonderful customer service! I have never been stuck on hold or got the run around. I’ve always had their customer service representatives help me quickly and efficiently while being very friendly. They have gone above and beyond to help …
Customer service review:
While getting ready to move into a new house I had a mix up with going online and stopping services earlier than I meant to. I spoke on the phone with Colleen …
Fraudulent billing practices! I was a resident in an apartment building in 2018. When I moved out in May I went to Madison Gas and Electric to close my account. I was told that I didn’t have any balances and I left happily. A year later in …
Due to covid deferrals now being lifted, MGE is now once again disconnecting past due accounts. While this is all well and good, they’re doing this right before winter hits and legally they wouldn’t be able to do it during said winter. 1/5 for not caring about how families survive
from canceling to final bill my price went from $76 as quoted over the phone to $144.29 and a threat to send to collections even though i was waiting on them to send the bill as instructed. Consistently terrible, with constant brownouts.
i have a mixed opinion – i’d say 1 star and 5 stars, so i’m giving a sort of average number of stars.. i called customer service once trying to get information about setting up a 1920s stove i had and the person laughed at me and said …
No disconnect notice… just shut my service off, paid the same day and they can’t come out until tomorrow. I would expect my **** to be back on as fast as they turned it off. I was on my computer working from home, now I’m unpaid for 2 days **** ***
Poor customer service. I called to figure out how to register my online account and the woman helping me was rude and talked to me like I was 5. I told her I had a hard time hearing her with my toddler crawling on me so when I asked for a …
They were they only choice, as we’re in a condo, and I wish I had another option. Just now, after six months, I received a notice that I was behind on payments. I am one to set up auto payments right away because I will otherwise forget to …
(Translated by Google) Excelent service. and very necessary
(Original) …
Unbelievable
Awful People
land sharks!
Fascists.
I wonder
called back immediately and solved my problem
Going big on wind and solar, making a difference.
A bill that’s so full of meaningless numbers and words you’ll never be able to figure out how it is you owe what you owe.
Awesome. Better than the companies I had in California! Lol
Worst customer service instead of helping you they make things harder not nice people respectfully or helpful whatever
Did not communicate disconnection. Could have left a phone message. Horrible!
Monopoly. If I use no gas or electric I pay 60 just to be a customer. What the f $!k. I think there terrorist !!!
Keep up great customer service representative
Terrible customer service. Not understanding or willing to work with you. I wish I could give it 0 stars. Not happy.
Terrible customer service. Charged me $44.00 for 8 days with no one in the apartment.
Terrible service. Was overcharging me and would not let me see where the charges were coming from.
The owner always say call customer service…He or She like to laugh, because customer service is a joke. Laughing and collecting our money for high price energy.
Worst company imaginable! Such awful customer service and they won’t take responsibility for the mistake they have made. Never EVER use this company if you can help it.
Customer service was rude and dodgy. The phone adviser wouldn’t even speak to me generally about transferring ownership on an account.
They are horrible! Continued billing us way after our business closed…greed…immoral
Terrible customer services. Charged me and wouldn’t let me see where charges are coming from without a court subpoena
I have heard negative comments about MG&E but just called to set up service at my new place and Jill was extremely helpful. 5 Stars from me!
I accidentally paid the same bill twice online and I called to get a refund for one of the payments 2 1/2 weeks ago and still haven’t got it in the mail.
Great customer service all the time! If someone says they are bad, it’s because they don’t pay their bill. Don’t be mad, pay your bill! Great service!
They don’t report timely payments to the credit unions, but if you move twice in one year, they allocate payment as they wish and report it as late payment to trans union!! Beware!!
Any dead elderly or rotten food stores can be left in the mg&e entryway. They disconnected en masse prior to the deadly conditions, knowing full well of the unprecedented heat wave, and its capacity to kill those without refrigeration, cooling, light, communication and transportation.
Bill was over due, paid same day I got disconnected. They bussled and got us in on a reconnection the very same day! Now that’s putting the customer first. Cheers MGE.
Second time now they’ve messed up my account. First time double dipped into my bank account, this time said I never paid after they received the money, good thing I have proof!
This company is a total fraud, They can never prove there “so-called” charges and inaccuracies but if you don’t pay they are very happy to shut you off. They should be investigated and shut down.
Automatic bill pay failed to work and immediately reported to credit agency as a missed payment rather than follow up. Unethical!
Was charged $70 for the month after I moved out and no one lived there. Terrible customer service; representatives are always vulgar and have attitudes.
Absolutely the worst customer service ever.. If this company didn’t monopolize the energy market in dane county we would have the choice of who to use, could get better prices and much much better customer service. The WI legislature needs to step up and do something to this horrible monopoly we have in Dane CO.
Put a new furnace in and a black iron fitting was oval-shaped. Leak checked three times could not find the leak. Called mge at six o’clock on a Friday night he was there within the hour. He not only found a very small leak but helped fix it. He was great.
Very poor customer service, the lady on the phone was quite rude and unhelpful
Carbon monoxide alarm keeps going off. I tried mg and e but they couldn’t find the source and left without fixing anything and charged me 90 dollars for 2 bozos to come in and stand around doing nothing. Not to mention our electric bills are basically robbery… 100 plus dollars every month.
Even if you use nothing at all, you will still pay a minimum of 62c/day/utility. That means if you have both gas and electric and use neither, you’re still averaging over $40/mo at an absolute minimum. And on top of that, you’re still going …
My utilities cost the same each month in a 1 bed 1 bath apartment built this year with MGE as a 3 bed 2 bathroom apartment built in the 40s. TERRIBLE PRICE GOUGING
Very disappointed how they handled mine and my roommate’s situation. Even though we both agree they will not let me move the bill into my roommates name so they can set up payments. Instead I have to get payments from my roommate then …
Disappointed that they stopped using ebills. I used to be able to view and pay my bill right from Summits bill payer page. Now you have to go through MG&E’s website if you want automatic payments. The problem with this is I like to see …
Horrible customer service!!! As a struggling parent, it’s extremely insulting to hear that my young child isn’t important enough to MG&E. These folks are willing to put poor people in challenging situations for insignificant amounts of …
I feel as if I have paid way more than I should for my bills because of their website that should have been updated more than a century ago… When I pay my bill online it doesn’t register for more than a week and the calculation s are way …
I just moved into my new apartment yesterday, already they shut off the power to my apartment even though I had called them right away the next morning. I come home today and the power is shut off at my apartment. And of course they don’t …
I agree with the triple charging on there part. Also they cut our power cause they said we had a few days to pay it. We paid it right away and we can’t get service back until tomorrow. Meanwhile we have two young children and my girlfriend …
Cant believe this company has 2.2 stars, it should have zero! like other reviewers say, exceedingly expensive charges for electricity and gas, those crazy monthly charges for customer services are just absurd. basically stealing from …
I hate this company so much. Terrible customer service and severely outdated payment options. Annoying separate phone line for phone pay, equally annoying 3rd party company for Web pay with no date choice for withdrawl. And seriously, who …
I’m not sure who to blame for this, MG&E or the State of Wisconsin, but I’m bamboozled by the fact that poor people who qualify for energy assistance credits also are stuck paying into the fun that those $$ come from when they are …
For a monopoly that takes in so much money from customers in the Greater Madison Area, it’s super greedy, very unreasonable, its staff are very unprofessional and beyond rude. It behaves just like a monopoly because it knows you don’t have …
I thought I set up autopay multiple times but it never seems to stick when it comes time to make a payment. Thankfully they didn’t call me to tell me thay hadn’t recieved payment and instead went straight to the credit bureaus for a payment that would have been nothing to make. Thanks MGE, you’re swell.
Terrible scam. I used $2.95 worth of natural gas last month (for heating) but they charged me $21.59 for “customer service charge. Not only that, but they charge a magical “customer service charge” for electricity too… I used $44.86 …
Worst customer service from the reps to the supervisors! I paid my bill one month ahead was told that i could do so per setting up my payment plan months before, so i did it then got my bill called and explained the situation to the …
This Place is horrible. I wish there was a different facility that we can get gas and electric. I had a horrible experience with this people they have really nasty costumer services.They don’t have the patients to help and They are never …
Called to transfer service after moving out of my apartment. Was on hold only a short time. The customer service agent was friendly, helpful in spelling out my options and was patient when I needed time to find my verification information. This was consistent with my previous customer service experiences.
Setting up autopay with MG&E doesn’t work. I thought that I’m setting the autopayment correctly because I never get a no-payment email from MG&E. However, I then saw that I have a late payment on my credit report. It is horrible, I talked to the credit bureau but cannot fix the late payment record.
They like the screw you over. Our electric bill before we moved to the Madison area was never more than $60 at most. Got my first bill, in which we were only resided in our apartment for the last 11 days of the billing period, and our bill …
Wonderful customer service! I have never been stuck on hold or got the run around. I’ve always had their customer service representatives help me quickly and efficiently while being very friendly. They have gone above and beyond to help …
Customer service review:
While getting ready to move into a new house I had a mix up with going online and stopping services earlier than I meant to. I spoke on the phone with Colleen …
Fraudulent billing practices! I was a resident in an apartment building in 2018. When I moved out in May I went to Madison Gas and Electric to close my account. I was told that I didn’t have any balances and I left happily. A year later in …
Due to covid deferrals now being lifted, MGE is now once again disconnecting past due accounts. While this is all well and good, they’re doing this right before winter hits and legally they wouldn’t be able to do it during said winter. 1/5 for not caring about how families survive
from canceling to final bill my price went from $76 as quoted over the phone to $144.29 and a threat to send to collections even though i was waiting on them to send the bill as instructed. Consistently terrible, with constant brownouts.
i have a mixed opinion – i’d say 1 star and 5 stars, so i’m giving a sort of average number of stars.. i called customer service once trying to get information about setting up a 1920s stove i had and the person laughed at me and said …
No disconnect notice… just shut my service off, paid the same day and they can’t come out until tomorrow. I would expect my **** to be back on as fast as they turned it off. I was on my computer working from home, now I’m unpaid for 2 days **** ***
Poor customer service. I called to figure out how to register my online account and the woman helping me was rude and talked to me like I was 5. I told her I had a hard time hearing her with my toddler crawling on me so when I asked for a …
They were they only choice, as we’re in a condo, and I wish I had another option. Just now, after six months, I received a notice that I was behind on payments. I am one to set up auto payments right away because I will otherwise forget to …