We proudly provide quality medical care to the communities of Covina, La Verne, Diamond Bar, San Dimas, and surrounding areas. We are a … See more
Read More| Thursday | 8AM to 8PM |
| Friday | 8AM to 8PM |
| Saturday | 9AM to 5PM |
| Sunday | 9AM to 5PM |
| Monday | 8AM to 8PM |
| Tuesday | 8AM to 8PM |
| Wednesday | 8AM to 8PM |
420 W Rowland St Ste 100, Covina, CA 91723
Long wait time
Great doctors
Using Magan for 10 yrs
Very nice people
Horrible experience, will not come back.
Yippee friendly
Fast service and very professional staff.
Horrible wait time!!! Changing Dr.’s
I liked the friendly staff, everyone was very helpful
I’ve waited for 2 hours on the phone, nobody answers.. No phone operator.. So sad!
They are professional, but their old equipment is needed to be replaced.
Blood lab work never leave me brusing or anything
45 minute delay always, before seeing the actual Doctor
Really like my Dr of over 20 years💕💓 …
Even urgent care is better then any Hospital
Nice facility for your urgent care and doctors visitS
Sometimes it can be a wait, but I am always treated!
very unprofesional workers, not a single helping soul here!
Very organized
Easy with almost everything in house including Urgent Care.
Good place but bloodwork department sucks though..long wait times..
Took my husband to a new Dr at Megan clinic and the were on the ball and Dr was excellent!!
Terrible service. Try to avoid this place for urgent care.
Everytime that I have visited, I’ve received quick and excellent care.
Have never any issues and they have always taken good care of my family .
Zero stars better. No one answers phone, and mailbox is “full” with option to receive a call back
They don’t take people as they check in. Some are not as sick. And make someone who IS sick wait.
Cannot get an appointment wait time for urgent care was 45 minutes I’m still waiting it’s been 3 hrs .
Great staff and knowledgeable doctors! Our family has been coming here for years.
I have been with Magan for years. I have never had problems with Magan or the Drs.
Dr.s are afraid to make comments on the service with the new group. And the new doctors don’t have knowledge.
Both my wife and I have had several years of great care at Magan!
Silvia is the best in chemo. Very positive. Great experience for my mother.
WENT TO COVINA OFFICE IN NOV 2012.TOLD DOC ABOUT KNEE AND SHOULDER PROBLEM. THE DOCTOR ORDERED A FULL BODY XRAY??? GAVE ME A KNEE BRACE AND SAID SHE WOULD PRESCRIBE IBUPROFIN??? AND AN ANTI-INFLAMATORY??? HAD TO RESCHEDULE 2 MONTH RECHECK …
The staff here take extra care of their patients here. very nice, respectful, and helpful.
Very rude operators hung up on me
Everyone was extremely helpful, Dr. Ross TRULY cares about his patients and was very helpful. I give this place a 10/10 for real.
Usually pretty quick in the urgent care…the doctors and nurses are nice and easy to deal with
2 1/2 hour wait, for a rushed 5 second review. Completely terrible. Only been here twice, and left with basically no proper answers. Would not recommend,
Great medical facility Great staff, this is basically a hospital, they can treat just about anything
They never answer the appointment line and they keep you on hold for to long…and so hard to get an appointment with your primary doctor..
Horrible Place! UNDERHANDED BILLING PRACTICES. There is ALWAYS AN ALTERNATIVE. Do not go here. Currently being taken through collections for an amount undisclosed to me despite communication. Will end up in court. LEARN FROM MY EXPERIENCE!
Incompetence is a repeatedly observable fact of life here, from the constant clerical errors to unprofessional behavior of the staff. Comparing this place to the DMV would be insulting to the schlubs at the DMV.
Is that worst service especially in urgent care they are very rude especially in the door these person Luna are the worst service in My life in magàn md clinic
Urgent Care Service – Mediocre and not very “urgent at all’ prepare to wait a couple of hours regardless of the pain you’re in. The doctors have no idea what they’re doing and have a very snobbish attitude. …
This clinic is convenient. It has every doctor available that you need. I have had good experiences here so far.
Very organized clinic. They use FollowMyHealth patient portal to enable easy access to medical record and appointment scheduling.
Wow I can’t believe all this bad reviews . I got referred by a friend that came here for years and he talked about how good it was and I was good with this clinic until NOW ..I JUST DONT UNDERSTAND WHY DO U HAVE TO WAIT AND WAIT TO GET AN …
HORRIBLE PLACE!!! They misdiagnosed my wife and I both on separate occasions claimed I had lung cancer which turned out to be sarcoidosis and my wife with breast cancer which turned out to be improper placement of breast for the x ray. STAY AWAY!!!
Avoid this place. Billing is a joke. Went there almost a year ago and just barely getting my bill for a 10$ co pay. Sent payment on the 4th of febuary and still no transaction history 2 weeks later. Try to call them, just rings during business hours
This ridiculous place restricts certain types patients waiting outside building ，but this facility doesn’t provide portable restroom for patients 。
My wife went in for urgent care and I accompanied her. Parvanesh Darvish saw my wife. After we explained the reason for our visit, Parvanesh asked, “What do you expect me to do about it?” Though a little taken aback, we discussed our …
Really nice people. Extremely understaffed. Try your luck elsewhere unless you want to wait 3 to 4 hours to see a doctor.
My mother n law Grace Pugh had a wonderful experience with her chemo. Thank you Silvia and all the other nurses that helped her!
I am very thankful for the help of Liz Matias one of the nurses in the neurology department she did an extra mile in helping me get the nearest possible appointment..exceptional service she’s an angel ❤️❤️❤️
Iv been to this location and the one in san dimas. They have not let me down. They’ve always helped me and my husband and now that we have our baby girl, they are even better. LOVE MEGAN!!!
Terrible bedside manner and rude doctor, waited a long time I can understand that but these are people at the end of the day not just a paycheck.
Its impossible to get someone to help you. They transferred me about 5 times. Tried to obtain medical records several times they kept transferring me and left on hold for more than 10 minutes , then when they did pick up the phone , i was placed on hold again. wouldn’t recommend this place
So unprofessional and uncooperative. And unorganized. To the point where I rather drive all the way to Los Angeles to get better service. Staff is also very rude. You rarely get anyone nice to help you.
Very unprofessional and rude will be going elsewhere
Quality of health care has deteriorated, phone service is awful. Your on line for over 15 minutes. You want to talk to customer service they are not available. So disappointed in there recent decision to merge with Health Care Partners.
I have diabetes. And i havent heard from my doctor. For 8 months, no a1c lab test my neuropathy has gotten worse , the way i feel is if my doc doesn’t. care , Do i really want to see him ?? H E L P
Just try making an appointment to see your dr, the wait is 4-8 weeks. They ll tell you to see one of the P.A s temporarily, yet the P.A. I saw, Lisa Yeung was a total snob. She doesnt give you eye contact, no smile, doesnt allow you the …
Undertaffed, near to zero quality staff, you ask for minimum courtesy from them, they red flag you and “kindly” ask you to look for a different place. Trying to make an appointment? Expect spending your 30 min. lunch waiting for someone to answer the phone.
Service has really gone down hill. Yes they renovated but it’s never easy to get ahold of a doctor, they no longer have OB doctors, difficult to make appointments and some of the women upstairs are extremely rude
I waited almost an hour just to speak to a live person. I also felt I had more knowledge about my diagnosis. X-rays and tests are given to patients that are trying to discover what the problem is, not solutions.
If I could give them zero stars I would.
Wait time is pathetic. They move people to the front of the line.. who really should gone to the ER. 10 yrs ago…they misdiagnosed my boyfriend with pneumonia …
I have been going to Magan for nearly 20 years. I have watched the quality of this health care facility deteriorate. My guess is that they are struggling financially, but that is not an excuse to put profits and cost savings before …
Never comming back here again, misdiagnosed me unprofessional staff . I came in for a sore throat, I had a fever , and I’m extremely bad pain from my throat , they did NOTHING for me just say that I had allergies, which I’ve never had in my …
The front desk personnel are really friendly and nice. The wait time is half of that of an emergency room. The PA’s are very thorough and are not afraid to ask for help from the doctor on call. Very positive experience.
So unprofessional. I’m calling to see when is my appointment today and the lady hung up on my 3times. Don’t no the reason why she is hanging up.
The doctors that I have seen are great and they have always helped me. The one thing I do hate is their phone customer service is so awful, I am always on hold for at least twenty minutes just to cancel an appointment, and it’s always like that.
Love the hospital itself!!! I would give them more stars.
This review is on the physical therapy office. They have horrible customer …
This is a horrible medical center the staff front office is caring But the Doctors are the worst i have even been treated by. Dr Sunquest and Dr. Chan shouldn’t be allowed to practice medicine. No bedside manner at all. I hope they get sick …
I had an appointment that I waited a month for, arrived for the appointment (on time) just to be told that my appointment was mixed up with someone else’s and therefore cancelled without my knowledge. I had called off work for this day.
I am recently new to this facility and I must say it was quick. I’ve had 3 visits and from sign to check out it was 25-1hr MAX. I guess with time I will see if it is continued great service or if I just got lucky my first three visits. My current tating is a 5 Star!
My father’s paratranist van was 30 minutes late so we had to wait on a bench outside. We weren’t sitting there more than 20 minutes when they sent two security guards to interrogate him and asked why we were sitting on the bench.. um an …
Urgent care is 3-4 hrs wait, understaff, no way to get thru appointments desk, best Dr leaving. Considering moving to different group after 15 years.
Urgent Care staff was nice, getting xrays was quick, but dont’t expect a referal to the orthopedic department (unless something is actually broken, which probably would be addressed by urgent care.) Instead the Orthopedic department will …
URGENT CARE IS SO BAD!!! Went to Urgent care because I could not walk, though I might have broke my Ankle and they did not even offer an Ace Rap! They did not even have Crutches! I was brought in a Wheelchair and left in a wheelchair out …
What’s the point of making an appointment early if you guys aren’t even there yet. Waited 45 mins. After they made my appointment for 730am.
I love Megan! I was referred to Megan by my sister who took my niece there because the pedatrician I took my son too ( my own pediatrician when I was young) had terrible customer service. From her all the way down to her staff.. my sister …
Extremely poor service. Used to be wonderful but this clinic has gone down hill fast!
Do not use this clinic for your medical needs, I urge you to go elsewhere… …
DONT GO HERE THEY ARE HORRIBLE AND RIDE AND ITS DIRTY IN THERE AND BY DIRTY I MEAN THOSE LADIES BEHIND THE COUNTER ON THW SECOND FLOOR DERMATOLOGIST AREA!! Very unfortunate because I was trying to give them the benefit of the doubt and give …
I don’t know where to begin, this clinic is horrible. The way my elderly parents are cared for is infuriating. They will have an appointment with a card to prove it only to show up and be told they aren’t scheduled, that they are mistaken. …
Since they merged with a healthcare partners it’s been a nightmare trying to get through on the phones!! I’ve been with Magan for almost 20 years and I used to love it but now I’m considering changing my medical group. If you add patients you need to add staff members to keep up with the services. 🤦🏻♀️ …
Brought my Elderly Mother in for her Pre Op went to Radiology Dept and Cardiology Dept. Not sure whats going on with the training at this facility about treating patients and family with care and compassion. My mother is a Cancer patient …
Everyone is great. Urgent care is good for an urgent care with an hour or two wait. Stay away from Dr. Wanda Brady, meanest/rudest ob around and you’ll be fine. We love Dr. Chung, and PA Michael Ross.
No one answers phone for either appointments or billing. Got small charge for copay that is fully covered by insurance. Then somehow the amount multiples and I’m with collection agency. Still can’t reach anyone to resolve their mistake.
It’s rare that you find a physician that ” truly” cares about your wellbeing and also takes the time out to make sure you understand the status of your health. Dr. Dualan was very personable and made me feel very comfortable and made a …
It’s really sad I’ve been a patient at Megan’s for 30 years and this last year and a half it has really gone down hill. It takes forever to get though on the phone and then it seems like the people you talk to don’t know what they are …
My husband and I left pediatrics today feeling disgusted and uncomfortable. Someone needs to address DR. CHEN about respecting personal space. She began to examine our 3 month old daughter while my daughter sat on my husbands lap. Dr. Chen …
Been a patient since I was a kid and I am a former staff member. Really disappointed in the care this past year from Urgent Care to Internal Medicine. My PCP left unfortunately. The online portal doesn’t work and when you call it takes …
This place is horrible. My Mom was denied urgent care because of “collections”. The only excuses they give was that they changed over billing systems. They didn’t even have the correct phone number for her. They had a phone number under her …
I have been calling my doctor since last week, I am out of Blood pressure medication but until now no response. If you call them, the hold is almost 15-20 mins before somebody picks up the phone and all they do is take your message and …
Disappointed on the level of service provided the other day. I took my 11yr old son in to Urgent care for an ear infection and was told I was in collections and in order to be treated I had to pay $149 and the copayment. I didn’t have …
I’ve been going to Magan for 26 years I think. I’ve waited a few times but when I needed treatment I know others had to wait for me. Urgent care has a lot of matters that need to be desired but I am a chronic migraine sufferer and I can’t …
This medical facility is very deficient in referral and follow-up care. Twice when they were supposed to schedule very important treatments and medications for me, they proved to be ineffective. They dropped the ball on scheduling my biopsy …
We are long time patients of Magan Medical. I have never had an issue, until yesterday. I had an appt. with a Dr. who has horrible bedside manners, he was unprofessional, and did nothing for me. He giggled through the entire visit. I can’t …
This place is such an understaffed medical facility. Wait times on the phone just to even get through to make an appointment or leave a message for your provider are at least 20 minutes, on good days. Otherwise it’s 30 to 45 minutes …
I started coming here when I moved to West Covina 12 years ago. This is a place that has gone from bad to worse. I’ve stayed for the few dedicated doctors that I’ve come to know and care for, but it’s nearly impossible to talk to a live …
If I could give no stars I would. This place has completely gone down hill! I’ve been a patient here since I was 12 years old and 20 years later I’ve finally decided its time to find a new medical group. One that genuinely care for their …
Besides one doctor who couldn’t comprehend a 29 year old being drowsy at 9 pm after getting up at 3 am for work the medical staff is pretty good. Everyone else seems to care so little about their jobs they are incapable of completing simple …
I waited almost 4hrs for urgent care nd when they finally got me to the room I waited another 30 minutes lol plus the results of a urine test . All together about 5hrs and couldn’t diagnose me. I hope they don’t flag me instead of try to …
I am writing this in hopes that sharing my grandma’s horrible experience with this place could potentially help others. A couple months ago my grandma went into Magan complaining of severe pain in her hip and leg. She was told by the doctor …
I’ve been going here for over 20 years. It was clean, fully staffed, doctors that cared and took the time with you to explain, inform and help you fully understand whatever your visit, diagnosis, or medical needs/concerns. Making an appt …
The receptionist was nice, so this has nothing to do with the front office staff. The nurse as well as the doctor that saw me were both very condescending. I was several days into a flu and went in to get stronger medication than over the …
(A view from a former employee)
During COVID-19 times:
If you get there early you may have to wait in the Covid-19 line, Before you …
I had an ultrasound on my abdominal pain ,Sept 8 ,2020. It’s Sept 11, 2020 and I’m still waiting for the result of my test. I left a message for my primary physician yesterday hoping she’ll get back to me before she goes on her weekend off. …
I have been to urgent care 3 times without the last 8 months so far and all 3 times they have told me there is nothing wrong with me and to see my primary doctor. Also no recommendation on how to solve the issue I was having and no …
I have been a patient here for over 25 years and now bring my son here. My sister has also been coming here for years and both of her children are patients here, as well. It’s very convenient to have everything in one place. The staff is …
I have been going to Magan Clinic for over 25 years. I was concerned when I saw the negative reviews here.
Today I needed to go to Urgent Care for an eye issue. I was seen in less than 30 …
Today I had a 3:00pm doctors appointment that has been scheduled for weeks. On a different issue and nothing to do with the scheduled appointment I thought I would have my ear/throat checked out as I had some pain the last few days. As I …
Went in with epidemic eye virus that lasted 4 weeks. Even though I had full insurance with West Covina school district at the time, Magan said they would not treat me or give me any medications. I had to pay thousands in Cash to Golden …
No work ethics here!
I have been going to this clinic for more than 10 years. The only reason was that I was under one doctor’s care for a long time. Except this very unusual …
Terrible. Not the same clinic. This is a corporation. Went there for the doctors. They all left too so time to move on. So sad to see this happen to a place that’s been there for 100 years.
I have a new job, new insurance I had an appointment for X-rays after all done they told me that my Insurance ID wasn’t valid . They couldn’t verified my information before I was call in. They handed me my insurance card like it was a piece of trash and since I signed a waiver I was responsible for the bill.
I tell the PA I have asthma. And she doesn’t prescribe an inhaler. I call three times to express my asthma is unbearable and my cough is worse. And no response! I need to miss work and go to Urgent Care to demand one.
Lack of organization.. I had an 8:15 lab Corp appt. Arrived at 8 am, in the rain. 50 people standing outside. Sign on the door said lab would open at 7:30, but the clinic was closed!!!. Someone finally told us the door wouldn’t open until …
they are just terrible. I got there and no one was there. I was the only patient there. I had to go to a simple and when i came out of doing the sample they already called me in. I was brought into a room waiting for a doctor. Everything …
When this was just Megan Medical Clinic it was a good place to go. When Optum took over this is now a place to avoid. The concerns my family have do not concern just one doctor but the staff and operations that constantly continue on all …