We were sent a violation for solar being on our home. Unfortunately, we were being held responsible when the solar panels were installed several years before we purchased this home. ??????
I’m new to the Spencer’s Crossing neighborhood and it’s been such a pleasure working with Jenna Dever. She has always answered my e-mails quickly and efficiently…
Ellen Racobs is a community manager for Edenglen Community Association. My wife and I have been calling and E-mailing her and her assistant about a annoying beeping noise coming from the electrical shed behind our garage for 2 MONTHS, the …
This company is very professional. Every email with questions I have sent have been promptly answered by Mrs. Jenna Dever. Extremely pleasant and helpful. I always get a fast response. Thank you!
Very satisfied with the service I got from Jenna Dever, thank you for helping me out on getting the information I needed to make my payments.
Keep up the good work!!
PCM takes action where other management companies have failed. Linda has been super at listening to concerns and quickly moving to remedy situations. Couldn’t ask for a better customer service experience. TY PCM!
It was my first time ever, dealing with a HOA to request a permit to build something in my home that I just purchased 3 months ago, and I have to say Jenna Dever and Charie Carter were patient, professional and super efficient replying to …
Hi Karla Alarcon has been a great resource always for answering any questions I have and any resolving any issues i have regarding my HOA facilities or payments! …
I live in the Colony and we are assisted, greatly, on a regular basis by Karla, Colleen, and Elizabeth. Can’t say enough about their professionalism and helpfulness!
I had an urgent matter and Karla A was very attentive, provided feasible solutions and went above and beyond to assist my family. This is one of the reasons why I adore living in this community.
Karla was able to assist us at the Riverside location a few days ago. She was super helpful and professional! Thank you Karla for assisting us and answering all of our questions.
I have lived here nine years already, time flies when you enjoy the community, the management, and outstanding services. Very professional and totally responsive. Every request I have made over the years has been dealt with importance to me and follow through until completion.
the staff were very professional and helpful. Assistant Manager Jennifer Dever assisted me through the HOA architectural review process. Thank you, John Migaiolo
Karla and her staff have been great in promptly addressing my concerns. I am a new resident and have had several questions and Karla has been quick, efficient, and very helpful.
Kara, as Actives Director, always goes the extra mile to ensure that residents of the Colony have their needs met when she is in charge of or scheduling an activity.
I worked with Daniel Mejia on a project in Irvine and I have nothing but good things to say about him. He is very professional attentive to job detail and downright gets the job done. I would highly recommend using Daniel as a property manager for any of your Upcoming properties
Karla Alarcon was friendly and very helpful when I went into the office to reserve the community rooms for my event . She explained all the documents I had to fill out, answer all my questions as well
Great service. I contacted Kara Hardy about a question I had regarding the HOA website and she responded right away. I’ve contacted Kara on several occasions with questions and she’s always helped..
Karla was very helpful in getting the information I needed and put me in contact with the person that could help me. She was very friendly, kind and professional. Great asset to your company!
I would like to give a 5 star to Karla, she is really friendly and helpful. I have some questions about my landscaping, Karla always responses quickly and solve my problem. I really appreciated her help.
I sold my condo run by Associa in December 2020. They charged me for January’s HOA fees, and told me I’d be refunded. It’s not April and I have followed up multiple times, once in mid March and once again in early April. They said they’d …
I worked with Jenna Dever regarding an HOA application. She responded to my emails promptly. I really appreciated her help and professionalism. Thanks, Jenna!
Our community jumped from the fire into the flames. I left 3 messages for the property manager and not a single call back. I got a bill for over $900, a past due notice. Actually I’m paid in advance but PCA is now telling me it can take 60 …
Jessica Sedgewick was very responsive!!! It took several calls for me to talk to a real person (instead of a voicemail) but when I was directed to her instead, she acted on my request ASAP!!! Great customer care!!! Thank you!!!
Kara goes far beyond her duty to make sure that every question is answered and every detail has been attended to. She leaves no stone unturned and the Colony is blessed to have her. She always puts a smile on everyones face and is the most dedicated and hard working person that I have ever met.
With the weather warming up, we noticed a lot of activity going on at the HOA Club House and felt we were being left out. But, we emailed Kara and she promptly put us on the eblasts. Our appreciation to Kara for doing this and we are looking forward to be in the loop. Thank You Kara.
Karla Alarcon was amazing to work with. I had some questions regarding a bill and she was quick and efficient in dealing with the matter and keeping me updated! Thank you!
This management company is the only one that has given us serious consideration and help as we are a small community of 90 homes. Shanna is professional at our meetings yet very calm with all the repeated questions, complaints and comments …
Kara Hardy is a delight to work with. She extends herself in all situations. The Colony is a great place to live because Kara makes it warm, friendly and inviting.
Recently submitted our plans for a Backyard Patio Cover. Jennifer not only helped me to fill out my application but had us approved in a couple of days. I’ve been putting this project off for a bit and Jennifer’s assistance has helped us move this to completion. Thanks again for all of your help!
Shanna Ghale is a blessing and I cannot speak highly enough of the services she has bought to our community. In all my years with Associa, she has been the best I have experienced. She is attentive, professional, and does what she says …
I recently moved to Spencer’s Crossing and both key fobs were not working. I was given Jenna Devers contact information, so I emailed her to let her know. Jenna emailed me back ASAP, and explained that a technician would be out this week …
As a board member, I am particularly happy working with Heather. She always goes above and beyond and helps our community run smoothly. Happy we left our previous management company and can work with Heather again.
Cindy is a valuable asset to The Colony, always nice, courteous even under tough conditions, always professional and helpful. Best Coordinator for everything. Carol Kaye
Our plans for adding a solar power system to our Spencer’s Crossing home we’re handled by both Charie Charter and Jenna Devers. Both were very helpful and professional in educating us to the process required to be followed and our plans …
Jenna Dever was very responsive to answering my emails and the process for changing my front yard was very easy. I also like the portal and the visibility it gives to all changes in a timely manner which reduces the need for mail and paperwork.
We had a question about a shed installation and architectural application and Jenna Dever has been a great help with her professional and responsive assistance! She is just great! Thank you Jenna!
Vince Tran
Jenna Dever has provided exceptional customer service and continues to be very attentive. She was super helpful in the process of getting our backyard patio approved through the HOA. Thank you Jenna
My husband and I are moving into a new residence after 31 years of being at the same home. It can be overwhelming, but Cindy Irving has helped us so much. She has listened to our requests and offered all the information for our new home. We …
Kara is the most helpful employee when any thing needs to get done she takes care of it. I try not to bother her very much but my wife has the block parties funerals all kinds of volunteer work and Kara helps out all the time, she is a true assets to the colony. I never say anything nice unless i really mean it. john tighe
We have had some issues when we first moved in to our Brookfield Home. We are so grateful and very lucky to belong to a community that has a very responsive, very helpful, and very courteous member of Professional Community Mgmt., Karla …
We recently submitted an architectural application to replace our garage door and upon submitting, we were notified that a price increase for the door was expected in the near future. Jenna Dever assisted us with the application processing …
I enjoy working with Jenna because she is responsive and provides timely follow up. While the office has adjusted hours due to COVID, I’ve still been able to connect to get any requests addressed. The one frustrating thing may be the …
Having never been involved with an HOA, we were a little concerned about the process. As we dive into our backyard project we have been pleasantly surprised at the flow of the process. Jenna Dever, our Community Manager has not only been …
We have owned several homes in our community over the last 34 years and were new to having an HOA for our most recent home. We recently went through the process to make some changes to our home and needed to apply for those changes with our …
Our community uses professional community management for our HOA. I had an issue and was able to resolve it less than 24 hours later. Jenna and Lee had a quick response which very appreciated and were very helpful with resolving my issue. Thanks again!
Jenna Dever was very helpful when inquiring about my architectural application. Very thorough and communicative. She was able to guide me step by step with this process. I highly appreciate her work ethic . Highly recommended her in my future inquires.
Jenna Dever always manages to provide the best customer service ever. Whenever I have a challenge I can depend on her. I email and she always responds with helpful answers and/or will handle the situation. I am very appreciative of the services I am getting. Thank you and keep up the good work.
I recently moved and Karla was very helpful throughout the process. She is very professional, knowledgeable and was an excellent help for dealing with the HOA.
Called for information regarding activities at Colony. Kara was quick to help and answer questions. She made me feel welcome to participate and ask any questions I had. Very helpful ,knowledgeable about activities and people in the Colony. A positive experience. Thanks
Kara’s friendliness and understanding were outstanding. She went above and beyond to accommodate my wife and me. Even though we were unable to accept her invitation this time, she ensured us that she will keep us in mind for future events. Thanks again, Kara.
Karla is amazing and she helped me a lot when I had questions with my bill. She is very patient and very responsive, as well as providing all the details you need without asking for. I really appreciate her help! She is an amazing Assistant GM!
Can’t say enough good about Cindy. We see her as the heart of The Colony. She is very personable and knowledgable concerning all aspects of the administration of the Colony and she is always extremely helpful whenever we’ve had a problem or …
Karla, the assistant general manager is truly a breath of fresh air! She is super responsive and very detailed in her emails as well! Very professional and super polite! I highly recommend if you are having an issue please direct your questions to her and she will provide the proper and necessary information to get the job done!
This HOA has been an absolute blessing since they took over our community. Jenna Dever is professional, respectful, friendly and communicates in a timely manner. I have thoroughly enjoyed working with her during the process of getting our …
We were initially told that our HOA application would take 2-3 weeks to process for approval. I emailed Jennifer requesting if the process would be expedited due to our fence being down already and it being a safety issue for our neighbor …
I was faced with very heavy trash bins left by the previous owners at my new home. I called Cindy Irving at the Colony Clubhouse and she came to the rescue even with short notice. She was efficient and solved my problem by referring me to a gentleman that assisted me with the task. Thank you so much.
Cindy Irving is a true asset to the Colony. She went out of her way to assist and accommodate me today with documents I needed. She also did it with a smile. Excellent service, excellent employee!
Kara Hardy was a help beyond imagining. She found us dates and times to perform The Leila Rose Show, created a really terrific ad for the Colony News, and a fantastic flyer to promote the show, even sent us a copy we use to print flyers to …
Kara is personable and professional. In all of the years she has been in the Colony, I’ve never heard a negative comment about her!..She is always helpful, and does so much to make our lives fuller.
Professional Community Management (PCM) continues to deliver detailed service to homeowners and Associations. I value PCM as one of the best places to work.
Kara Hardy is amazing in her role. She’s unbelievably and consistently responsive to all my requests. I’m not alone in marveling at how well she does her job. I know I’ve not been alone in my sometimes unreasonable requests. Yet Kara …
Our PCM staff are friendly, helpful and they really care. Always going out of their way to make our residents feel comfortable. They lead with kindness!
Would give 0 stars if possible. Jzvatnie Williams has been completely unresponsive and unwilling to assist me with scheduling my move. Very unprofessional.
I have been a resident of the colony for almost 20 years and have had the pleasure to interact with Kara on many occasions. She is amazing! Always willing to help and make sure that we are well taken care of. She is very dedicated and has been a great asset to the Colony. Never let her go!
My condo flooded and I have been trying to get a hold of Beth and Valerie to get some paperwork all day and they have essentially ghosted me. I do not know what is going on with this company, but for all other people looking to do business …
Annette Gonzalez is a fabulous Facilities Coordinator! Communicative, efficient and kind. Love having her help guiding our community! Thank you again Annette!
Karla Alarcon is always so helpful, responsive, and prompt with regards to questions and concerns through email. She is very knowledgeable and professional. She goes out of her way to ensure there is a solution for your question!
Karla Alarcon was a great help! She responded to and addressed my problem very quickly. It was very easy to put in a request for service with her and made me feel like my concern was important and would be addressed promptly.
Karla Alarcon
Karla Alarcon is supper responsive and really cares about the residents. Thank you Karla!
Cheerful, attentive & efficient, thanks Cindy a good job!
Fast, accurate response
All are ready to be of assistance or service.
these people do nothing but harass you
Worst company ever. Don’t trust them. Shady company
Karla is very nice and helpful.
Jennifer was very helpful and kind!
always helpful and responsive , does not get any better !
Such a fast response and very professional!
Charlye does a great job on follow thru !!
Kara is very helpful and responsive.
Kara is very responsive to questions re: info or help.
Thanks Karla Alarcón for your help is very appreciate.
Completely pleasant and professional. Wonderfully reliable.
Jenna Dever, Thank you so much assistance and professionalism.
Great service! Resolve our questions/issues in a timely, professional manner. Two thumbs up.
Brenda Wesley was excellent. Her quick response was VERY appreciated.
Jenna Dever has been very helpful and quick to response with my emails 😊. …
Thank you Jenna Dever for being so kind and helping me with my concern. I appreciate how easy it was to get it resolved.
Jenna Dever is very helpful and responsive. Love her service!!
Karla is very professional and responds to email in a time manner. I really appreciate her help.
Horrible and doesn’t do anything re neighbors not following hoa compliance/ rules! Spencer’s crossing needs a new hoa management co
We were sent a violation for solar being on our home. Unfortunately, we were being held responsible when the solar panels were installed several years before we purchased this home. ??????
Jessica Sedgwick refuses to enforce the rules regarding dogs barking all day on the patio.
Jenna was super helpful and got back to me right away and solved my issue!
Jenna Dever in the Riverside office is always quick to respond, is companionate about the communities she serves.
Karla Alarcon has been very helpful
getting our forms forwarded & replying
to our requests.
Kara always goes above and beyond to be helpful and a pleasure to work with.
Karla Alarcon was very helpful in helping me complete my architectural review form!
Karla Alarcon was very helpful and was able to guide me in the right direction. I was very satisfied !
Response communication from the Manager Ms Ott was nice. Never felt response from management before and she is kind.
Karla Alarcon is an asset with your Organization. She is all the above.
Go PCM!!!
Jenna helped us with the solar project, very responsive and professional. 5/5 with no doubt.
Kara has always answered my questions in a timely manor . She goes above and beyond the call of duty to help me.
Matt Jeffrey is the man! Seriously, very professional, very responsive and very knowledgeable. Thank you Matt!
Hi there-
I just wanted to thank Karla Alarcon for being soo kind & explaining the concern I called about… …
Jenna Dever was a pleasure to work with. She handled all requests in a timely manner.
Jenna is wonderful and easy to address. She is always willing to help as much as she can. Thank you
I would like thank Kara Hardy for her tireless dedication to the Residents of The Colony at California Oaks!!
Gregory Meeks
Great experience. Karla Alarcon responded immediately to my inquiry. THANK YOU.
Jenna is absolutely professional, sweet and very quick to respond. Thank you so much Jenna for all your hard work.
I’m new to the Spencer’s Crossing neighborhood and it’s been such a pleasure working with Jenna Dever. She has always answered my e-mails quickly and efficiently…
Anytime I need help with any issues regarding statements/ payment issues, Jenna is always so helpful and responds in a timely matter.
Ellen Racobs is a community manager for Edenglen Community Association. My wife and I have been calling and E-mailing her and her assistant about a annoying beeping noise coming from the electrical shed behind our garage for 2 MONTHS, the …
Jenna was really professional and helpful. Everything has been handled in a timely manner and makes thing super easy.
This company is very professional. Every email with questions I have sent have been promptly answered by Mrs. Jenna Dever. Extremely pleasant and helpful. I always get a fast response. Thank you!
Kara is exceptional at what she does. Always friendly and caring. Never a pause to take on a task. LOVE her!
Very satisfied with the service I got from Jenna Dever, thank you for helping me out on getting the information I needed to make my payments.
Keep up the good work!!
PCM takes action where other management companies have failed. Linda has been super at listening to concerns and quickly moving to remedy situations. Couldn’t ask for a better customer service experience. TY PCM!
It was my first time ever, dealing with a HOA to request a permit to build something in my home that I just purchased 3 months ago, and I have to say Jenna Dever and Charie Carter were patient, professional and super efficient replying to …
Hi Karla Alarcon has been a great resource always for answering any questions I have and any resolving any issues i have regarding my HOA facilities or payments! …
I live in the Colony and we are assisted, greatly, on a regular basis by Karla, Colleen, and Elizabeth. Can’t say enough about their professionalism and helpfulness!
Thank you Karla for your prompt attention to my emails!
Kara Hardy is a gem. She is always prompt and efficient. She is a real asset to all of us in the Colony.
Frank Clark
Jenna has been extremely helpful and pleasant to work with to get the roof water test scheduled for our unit. Thank you Jenna!
Excellent thanks for the update and service! Karla was great 👍 …
I had an urgent matter and Karla A was very attentive, provided feasible solutions and went above and beyond to assist my family. This is one of the reasons why I adore living in this community.
Karla was able to assist us at the Riverside location a few days ago. She was super helpful and professional! Thank you Karla for assisting us and answering all of our questions.
I have lived here nine years already, time flies when you enjoy the community, the management, and outstanding services. Very professional and totally responsive. Every request I have made over the years has been dealt with importance to me and follow through until completion.
the staff were very professional and helpful. Assistant Manager Jennifer Dever assisted me through the HOA architectural review process. Thank you, John Migaiolo
Karla and her staff have been great in promptly addressing my concerns. I am a new resident and have had several questions and Karla has been quick, efficient, and very helpful.
Kara, as Actives Director, always goes the extra mile to ensure that residents of the Colony have their needs met when she is in charge of or scheduling an activity.
Rolling Ridge Le Parc Chino Hills CA 91709
Daniel Mejia, has the knowledge our community needed. In my opinion Danial …
I worked with Daniel Mejia on a project in Irvine and I have nothing but good things to say about him. He is very professional attentive to job detail and downright gets the job done. I would highly recommend using Daniel as a property manager for any of your Upcoming properties
Karla Alarcon was friendly and very helpful when I went into the office to reserve the community rooms for my event . She explained all the documents I had to fill out, answer all my questions as well
Great service. I contacted Kara Hardy about a question I had regarding the HOA website and she responded right away. I’ve contacted Kara on several occasions with questions and she’s always helped..
Kara Harding is always friendly, professional, efficient and patient.
She does her job well and she is greatly apreciated!
Karla was very helpful in getting the information I needed and put me in contact with the person that could help me. She was very friendly, kind and professional. Great asset to your company!
Thank you for the update Kara. You do a great job keeping everyone informed.
Kara is very well organized to handle the many, many details of all our events. She is also responsive to our requests.
I would like to give a 5 star to Karla, she is really friendly and helpful. I have some questions about my landscaping, Karla always responses quickly and solve my problem. I really appreciated her help.
I sold my condo run by Associa in December 2020. They charged me for January’s HOA fees, and told me I’d be refunded. It’s not April and I have followed up multiple times, once in mid March and once again in early April. They said they’d …
I worked with Jenna Dever regarding an HOA application. She responded to my emails promptly. I really appreciated her help and professionalism. Thanks, Jenna!
Our community jumped from the fire into the flames. I left 3 messages for the property manager and not a single call back. I got a bill for over $900, a past due notice. Actually I’m paid in advance but PCA is now telling me it can take 60 …
Kara’s response to my somewhat complicated concern was timely and very easy to understand!
Greg Heimos
Jessica Sedgewick was very responsive!!! It took several calls for me to talk to a real person (instead of a voicemail) but when I was directed to her instead, she acted on my request ASAP!!! Great customer care!!! Thank you!!!
Karla is amazing. She is very helpful and responds promptly. Our community is lucky to have her as Assistant GM. She is top notch in customer service!
Kara goes far beyond her duty to make sure that every question is answered and every detail has been attended to. She leaves no stone unturned and the Colony is blessed to have her. She always puts a smile on everyones face and is the most dedicated and hard working person that I have ever met.
With the weather warming up, we noticed a lot of activity going on at the HOA Club House and felt we were being left out. But, we emailed Kara and she promptly put us on the eblasts. Our appreciation to Kara for doing this and we are looking forward to be in the loop. Thank You Kara.
Karla Alarcon was amazing to work with. I had some questions regarding a bill and she was quick and efficient in dealing with the matter and keeping me updated! Thank you!
Kara is by far the best person here in the Colony that helps keep us informed. Very knowledgeable & friendly. Love her! ❤️
This management company is the only one that has given us serious consideration and help as we are a small community of 90 homes. Shanna is professional at our meetings yet very calm with all the repeated questions, complaints and comments …
A note of appreciate for Kara Harding.
I am always so pleased to enjoy any “adventure” planned by Kara. Her efficiency …
Kara Hardy is a delight to work with. She extends herself in all situations. The Colony is a great place to live because Kara makes it warm, friendly and inviting.
Recently submitted our plans for a Backyard Patio Cover. Jennifer not only helped me to fill out my application but had us approved in a couple of days. I’ve been putting this project off for a bit and Jennifer’s assistance has helped us move this to completion. Thanks again for all of your help!
Shanna Ghale is a blessing and I cannot speak highly enough of the services she has bought to our community. In all my years with Associa, she has been the best I have experienced. She is attentive, professional, and does what she says …
I recently moved to Spencer’s Crossing and both key fobs were not working. I was given Jenna Devers contact information, so I emailed her to let her know. Jenna emailed me back ASAP, and explained that a technician would be out this week …
Jessica S. Is amazing! Every time I email her she gets back to me the same day. She’s a true gem and is very knowledgeable. Thanks Jessica!
As a board member, I am particularly happy working with Heather. She always goes above and beyond and helps our community run smoothly. Happy we left our previous management company and can work with Heather again.
Cindy is a valuable asset to The Colony, always nice, courteous even under tough conditions, always professional and helpful. Best Coordinator for everything. Carol Kaye
Our plans for adding a solar power system to our Spencer’s Crossing home we’re handled by both Charie Charter and Jenna Devers. Both were very helpful and professional in educating us to the process required to be followed and our plans …
Jenna Dever was very responsive to answering my emails and the process for changing my front yard was very easy. I also like the portal and the visibility it gives to all changes in a timely manner which reduces the need for mail and paperwork.
We had a question about a shed installation and architectural application and Jenna Dever has been a great help with her professional and responsive assistance! She is just great! Thank you Jenna!
Vince Tran
Jenna Dever has provided exceptional customer service and continues to be very attentive. She was super helpful in the process of getting our backyard patio approved through the HOA. Thank you Jenna
My husband and I are moving into a new residence after 31 years of being at the same home. It can be overwhelming, but Cindy Irving has helped us so much. She has listened to our requests and offered all the information for our new home. We …
Kara is the most helpful employee when any thing needs to get done she takes care of it. I try not to bother her very much but my wife has the block parties funerals all kinds of volunteer work and Kara helps out all the time, she is a true assets to the colony. I never say anything nice unless i really mean it. john tighe
We have had some issues when we first moved in to our Brookfield Home. We are so grateful and very lucky to belong to a community that has a very responsive, very helpful, and very courteous member of Professional Community Mgmt., Karla …
We recently submitted an architectural application to replace our garage door and upon submitting, we were notified that a price increase for the door was expected in the near future. Jenna Dever assisted us with the application processing …
I enjoy working with Jenna because she is responsive and provides timely follow up. While the office has adjusted hours due to COVID, I’ve still been able to connect to get any requests addressed. The one frustrating thing may be the …
I Love working with this office. Very professional. Always thinking about the customer. Easy to work and communicate with.
Having never been involved with an HOA, we were a little concerned about the process. As we dive into our backyard project we have been pleasantly surprised at the flow of the process. Jenna Dever, our Community Manager has not only been …
Kara is the best. always well informed and replies to requests in a very timely manor!
We have owned several homes in our community over the last 34 years and were new to having an HOA for our most recent home. We recently went through the process to make some changes to our home and needed to apply for those changes with our …
Our community uses professional community management for our HOA. I had an issue and was able to resolve it less than 24 hours later. Jenna and Lee had a quick response which very appreciated and were very helpful with resolving my issue. Thanks again!
Jenna Dever was very helpful when inquiring about my architectural application. Very thorough and communicative. She was able to guide me step by step with this process. I highly appreciate her work ethic . Highly recommended her in my future inquires.
Jenna Dever always manages to provide the best customer service ever. Whenever I have a challenge I can depend on her. I email and she always responds with helpful answers and/or will handle the situation. I am very appreciative of the services I am getting. Thank you and keep up the good work.
I recently moved and Karla was very helpful throughout the process. She is very professional, knowledgeable and was an excellent help for dealing with the HOA.
Called for information regarding activities at Colony. Kara was quick to help and answer questions. She made me feel welcome to participate and ask any questions I had. Very helpful ,knowledgeable about activities and people in the Colony. A positive experience. Thanks
Kara’s friendliness and understanding were outstanding. She went above and beyond to accommodate my wife and me. Even though we were unable to accept her invitation this time, she ensured us that she will keep us in mind for future events. Thanks again, Kara.
Karla is amazing and she helped me a lot when I had questions with my bill. She is very patient and very responsive, as well as providing all the details you need without asking for. I really appreciate her help! She is an amazing Assistant GM!
Can’t say enough good about Cindy. We see her as the heart of The Colony. She is very personable and knowledgable concerning all aspects of the administration of the Colony and she is always extremely helpful whenever we’ve had a problem or …
Karla, the assistant general manager is truly a breath of fresh air! She is super responsive and very detailed in her emails as well! Very professional and super polite! I highly recommend if you are having an issue please direct your questions to her and she will provide the proper and necessary information to get the job done!
This HOA has been an absolute blessing since they took over our community. Jenna Dever is professional, respectful, friendly and communicates in a timely manner. I have thoroughly enjoyed working with her during the process of getting our …
We were initially told that our HOA application would take 2-3 weeks to process for approval. I emailed Jennifer requesting if the process would be expedited due to our fence being down already and it being a safety issue for our neighbor …
I was faced with very heavy trash bins left by the previous owners at my new home. I called Cindy Irving at the Colony Clubhouse and she came to the rescue even with short notice. She was efficient and solved my problem by referring me to a gentleman that assisted me with the task. Thank you so much.
Cindy Irving is a true asset to the Colony. She went out of her way to assist and accommodate me today with documents I needed. She also did it with a smile. Excellent service, excellent employee!
Kara Hardy was a help beyond imagining. She found us dates and times to perform The Leila Rose Show, created a really terrific ad for the Colony News, and a fantastic flyer to promote the show, even sent us a copy we use to print flyers to …
Kara is personable and professional. In all of the years she has been in the Colony, I’ve never heard a negative comment about her!..She is always helpful, and does so much to make our lives fuller.
Everyone is extremely pleasant and helpful, particularly the activities director, Kara. She makes life the Colony even more enjoyable.
I want to commend Cara Hardy for her assistance through the years. She is an asset to your corporation and is always ready to help whenever needed.
Professional Community Management (PCM) continues to deliver detailed service to homeowners and Associations. I value PCM as one of the best places to work.
Kara Hardy is amazing in her role. She’s unbelievably and consistently responsive to all my requests. I’m not alone in marveling at how well she does her job. I know I’ve not been alone in my sometimes unreasonable requests. Yet Kara …
Many thanks to Cindy Irving for handling an issue I had with using Capsure to schedule a vendor. She took care of everything quickly and completely.
Our PCM staff are friendly, helpful and they really care. Always going out of their way to make our residents feel comfortable. They lead with kindness!
Would give 0 stars if possible. Jzvatnie Williams has been completely unresponsive and unwilling to assist me with scheduling my move. Very unprofessional.
I have been a resident of the colony for almost 20 years and have had the pleasure to interact with Kara on many occasions. She is amazing! Always willing to help and make sure that we are well taken care of. She is very dedicated and has been a great asset to the Colony. Never let her go!
I’d like to thank Kara for all her hard work. She has a very busy job with all of us wanting so much of her attention and she does it with ease. …
My condo flooded and I have been trying to get a hold of Beth and Valerie to get some paperwork all day and they have essentially ghosted me. I do not know what is going on with this company, but for all other people looking to do business …
Annette Gonzalez is a fabulous Facilities Coordinator! Communicative, efficient and kind. Love having her help guiding our community! Thank you again Annette!
Karla Alarcon is always so helpful, responsive, and prompt with regards to questions and concerns through email. She is very knowledgeable and professional. She goes out of her way to ensure there is a solution for your question!
Karla Alarcon was a great help! She responded to and addressed my problem very quickly. It was very easy to put in a request for service with her and made me feel like my concern was important and would be addressed promptly.