Very responsive and professional with maintenance of my unit. Helped with responses and expediting with water & City Maintenance. Went above and beyond.
Hands down the greatest management group I have ever worked with. Extremely responsive, always answers any questions I may have in a timely manner, and never hesitates to go the extra mile.
In my line of work I deal with many different Management Groups daily. It is extremely refreshing to deal with a Management Group that is so professional and always willing to help! Thanks Robin!
Friendly and professional service! Answered questions to the best of their abilities. All staff members work as a team. I appreciate the personal service instead of having to go through the troubles of automated operators!
I put in a request for service & information, they got back to me within hours with a timeline & the information I needed. Never worked with an HOA so responsive. Thank u!
Great company overall. Love them like they are family and treat me with the same respect and love. Great service. Highly recommended to my friends and family members. Humble and homey feel. Love the person to person communication.
Very professional management company! They respond to issues in a quick and timely manner. They’re overall great people to deal with and I’d recommend them to anyone who needs an HOA management company.
I have worked with every management company in the area and have never found one as responsive and helpful as Main Street Management. Chip Hawkins had been absolutely incredible in helping me with questions and gathering information. Main …
Extremely rude receptionist experience. I had called a few times asking for information I needed in a timely manner. Instead of communicating with me what was going on, she immediately got defensive, short, and rude with me when I was …
By far the best, most responsive HOA I have ever dealt with and being a realtor, I deal with a lot. Andrew Epperson has been amazing. He answers my emails very, very quickly and has been incredibly helpful. I wish they were my HOA!
I have been on and off our HOA Board for over 12 years. We have had 3 HOA Property Management companies during that time. For the last 6 years we have used Main Street Managers. I can say without reservation that Main Street is the …
Main Street Customer Service is Top Shelf! My firm manages over 150 properties and we haev to deal with HOA firms daily no HOA firm comes close to Main Streets Responsiveness. Andrew manages our community in Cornelius and is ALWAYS …
I would give less than 1 star, if I could. We have owned a condo at Portside for nearly 28 years. Main Street management is the latest company to ‘manage’ the property but provides no management. We received a $1,500.00 invoice for work …
Late in 2020 our HOA Board switched to Main Street after horrible experiences with two other property management companies. Since then we have been extremely impressed with every aspect and every interaction with MSMG! It has been a true …
Thank you for your response. As you know, my review was (is) based on my interactions with your staff between Oct 2019 through present. Your response “I did ask the manager to show me the email you felt was an abrupt response to your …
I have worked at Main Street Management Group for over 2 years now, and it is a great company to work for! I appreciate how supportive everyone is here and someone is always willing to help you out. You can get a good work/life balance. We …
I’ve worked for Main Street for almost two years, and I can honestly say it is an amazing place to work. The culture is one of a kind. Here, we are family. Everyone is so welcoming, kind, and supportive and that is why I love working here!
When you call the office, you never get a call center. The manager returns all calls and emails. Their App means all community information, my account information, and pay button is one click away on my phone. Main Street is really the better choice in management.
Kelly and Matt are the best! I have worked with 3 other property management companies over the years between 2 properties; hands down they are top notch. They are easy to reach, return phone calls, regularly visit our community, have great …
As we approach our second anniversary, I wanted to send a quick note of praise to Matt Platarote and Kelly Hawkins for their ongoing professionalism, knowledge, and guidance for our HOA. Not only has this been key during our transition, …
Main Street Management Group is an Excellent company to work for! The Management team really cares about all employees and provides a positive and fun working environment. We have a great work team that works well together, helps each …
I am an employee of Main Street Management Group and have many years of experience working at other HOA management companies. The culture here is amazing, family friendly, and promotes a team environment and success. Our clients receive …
Hands down, best group of people you could ever ask to work for and with. Tremendous customer service ideals and even better results. Not your average property management company. In fact, we are a boutique management company. Yes, we …
Wonderful people
They treat you like family.
Great customer service and personal attention to my situations.
This has by far been the worst management group we have ever had to deal with. Would not recommend!
Very friendly office staff! Efficiently handled my issue.
Very rude owner! Terrible management skills!! Doesn’t even deserve one star! Would not recommend!!!!!
I presently serve as a board member in my neighborhood and am still perplexed at the lack thereof from the management company
Main Street Management is great. Very hands on. Someone always answers the phone and everyone is very helpful. And the owner is amazing!
Not much good you can say
Very responsive and professional with maintenance of my unit. Helped with responses and expediting with water & City Maintenance. Went above and beyond.
Slow to respond and not very helpful when they do.
Good luck if your HOA contracts them.
Hands down the greatest management group I have ever worked with. Extremely responsive, always answers any questions I may have in a timely manner, and never hesitates to go the extra mile.
In my line of work I deal with many different Management Groups daily. It is extremely refreshing to deal with a Management Group that is so professional and always willing to help! Thanks Robin!
Friendly and professional service! Answered questions to the best of their abilities. All staff members work as a team. I appreciate the personal service instead of having to go through the troubles of automated operators!
I put in a request for service & information, they got back to me within hours with a timeline & the information I needed. Never worked with an HOA so responsive. Thank u!
Great company overall. Love them like they are family and treat me with the same respect and love. Great service. Highly recommended to my friends and family members. Humble and homey feel. Love the person to person communication.
Very professional management company! They respond to issues in a quick and timely manner. They’re overall great people to deal with and I’d recommend them to anyone who needs an HOA management company.
I have worked with every management company in the area and have never found one as responsive and helpful as Main Street Management. Chip Hawkins had been absolutely incredible in helping me with questions and gathering information. Main …
Extremely rude receptionist experience. I had called a few times asking for information I needed in a timely manner. Instead of communicating with me what was going on, she immediately got defensive, short, and rude with me when I was …
By far the best, most responsive HOA I have ever dealt with and being a realtor, I deal with a lot. Andrew Epperson has been amazing. He answers my emails very, very quickly and has been incredibly helpful. I wish they were my HOA!
I have been on and off our HOA Board for over 12 years. We have had 3 HOA Property Management companies during that time. For the last 6 years we have used Main Street Managers. I can say without reservation that Main Street is the …
This company is a joke, avoid them at all costs they are very unprofessional.
(2) In response to the managements remarks of late fees. They are not actually …
Updating review
Company takes a long time to respond to calls and emails. Fails to consistently …
Main Street Customer Service is Top Shelf! My firm manages over 150 properties and we haev to deal with HOA firms daily no HOA firm comes close to Main Streets Responsiveness. Andrew manages our community in Cornelius and is ALWAYS …
I would give less than 1 star, if I could. We have owned a condo at Portside for nearly 28 years. Main Street management is the latest company to ‘manage’ the property but provides no management. We received a $1,500.00 invoice for work …
Main Street Management Group is the management company for my home in the Glenwyck subdivision in Huntersville, NC. …
Late in 2020 our HOA Board switched to Main Street after horrible experiences with two other property management companies. Since then we have been extremely impressed with every aspect and every interaction with MSMG! It has been a true …
Thank you for your response. As you know, my review was (is) based on my interactions with your staff between Oct 2019 through present. Your response “I did ask the manager to show me the email you felt was an abrupt response to your …
I have worked at Main Street Management Group for over 2 years now, and it is a great company to work for! I appreciate how supportive everyone is here and someone is always willing to help you out. You can get a good work/life balance. We …
I’ve worked for Main Street for almost two years, and I can honestly say it is an amazing place to work. The culture is one of a kind. Here, we are family. Everyone is so welcoming, kind, and supportive and that is why I love working here!
When you call the office, you never get a call center. The manager returns all calls and emails. Their App means all community information, my account information, and pay button is one click away on my phone. Main Street is really the better choice in management.
Kelly and Matt are the best! I have worked with 3 other property management companies over the years between 2 properties; hands down they are top notch. They are easy to reach, return phone calls, regularly visit our community, have great …
As we approach our second anniversary, I wanted to send a quick note of praise to Matt Platarote and Kelly Hawkins for their ongoing professionalism, knowledge, and guidance for our HOA. Not only has this been key during our transition, …
Main Street Management Group is an Excellent company to work for! The Management team really cares about all employees and provides a positive and fun working environment. We have a great work team that works well together, helps each …
I am an employee of Main Street Management Group and have many years of experience working at other HOA management companies. The culture here is amazing, family friendly, and promotes a team environment and success. Our clients receive …
Hands down, best group of people you could ever ask to work for and with. Tremendous customer service ideals and even better results. Not your average property management company. In fact, we are a boutique management company. Yes, we …