MaineGeneral Medical Center is an acute care hospital which provides emergency care, medical/surgical care, maternity & pediatrics and inpatient and outpatient diagnostic services.
| Sunday Open 24 hours Monday Open 24 hours Tuesday Open 24 hours Wednesday Open 24 hours Thursday Open 24 hours Friday Open 24 hours Saturday Open 24 hours |
35 Medical Center Pkwy, Augusta, ME 04330
I could relay many negatives about this hospital but today I will share negative thoughts I have each time I visit. I have much difficulty just getting in the building! Unless you have a first appointment or procedure of the day, you have …
Horrible health care. Wait HOURS for a bed in the HALLWAY and then HOURS for a small cup of water and then even MORE hours for a nicotine patch if you are a smoker. AND they barely check on you when you are in the hallway. The reviews you see online are LIES!!!
Absolutely fantastic care.
Terrible experience
Insufferably slow
Excellent care
This company is a joke.
Everyone seemed friendly for the seminar that i attended
The hospital is very clean, staff are very friendly.
I worked for this Hospital for 18years great please,to work
clean, professional, good food, well taken care of. thank you.
been waiting over 2 hrs to be seen when there is barely anyone here
Waited 5 hrs to get stitches. Poor sevices!
Called for detox and was greeted with rudeness… very encouraging.😡 …
It has a great midwife center. So far very happy.
Terrible wait times, no rooms available often if you need to be admitted. Not recommended.
Awesome experience many people bragged about it and it was everything promised!
Terrible communication to responsible parties , no matter how much you show them a POA , or have the Physician office advise that I should be advised to what is happening to patient,
Get ready to get brushed off into a waiting room while your forgot about for hours regardless of your situation.
I went to have X-Rays and I checked in and waited 5 minutes to be taken into where X-Rays are done. I was in and out in no time!
Absolute worst hospital. 7+ Hours in the waiting room just to never been seen
Even if you pay your bill they will still send it to collections
My last trip to Augusta mainegeneral saved my life Dr Reight stopped a life threatening infection raging in my body that truely came so close to taking my life
6 hours and wife still haven’t seen a doctor and the nurse forgot why she was even in their worst hospital ever to the point it’s not even humane I wonder how many leave and don’t get treatment
Avoid if at all possible!! They truly do not care about their patients. Its all a money grab scheme for them.
There insanly slow no matter what ur in for unless u plan to be gone 10 plus hours dont go to this hospital
Ignored and intake lady very rude! Would NEVER come back!
The staff people like you were bothering them, you ask for a glass of water you wait 45 minutes.
Shamefully incompetent, shamefully unhelpful, shamefully greedy.
I have been in here for 7 hours at the emergency room with my mother who broke her arm in two places, ridiculous we have to wait so long
This new hospital is awful no better wait or service
Worst hospital in the country. Do not go here. I’ve had far too many bad experiences at this dump. Just take my advice, go ANYWHERE but the Augusta Maine General.
Great place to visit if you’re looking for the absolute worst care in the country. Shame on the management and lack of care here. Absolute shame!!
Can you guys Speel? You couldn’t speel good in 2003 with that lovely report. Love you toots Uecker, PhD. The honorable 😂😡 …
I think I have a broken sternum, labored breathing, been sitting in the er for 5 hours so far haven’t been seen…in real, dont come here unless you are prepared to die from your injuries before being seen
Very rude staff, very long wait times when barely any staff in E. If you say you’re here for a medical emergency you’re better off going to waterville or Portland.
I sat in ER from 4 pm until 10 pm they need to hire more help!
We went there for an x-ray at the radiology department, they were friendly & quick.
We were all done in around half an hour.
I was in the ER and the nurses were professional and were able to respond to my requests quick. It gets really busy at midnight on fridays
This hospital is the best around and wouldn’t go anywhere else Dr Gammatoni and Dr Reight have saved my life more than once and the nurse’s are so informative and helpful wouldn’t catch me at any hospital’s in the state but here
Hopefully you never have to get admitted to this part of the hospital
The best all around medical center I have been in, my wife have birth here and we were both very impressed with all the nurses and doctors as well as the clean and bright facility, I hope all out kids can be born here.
Can I give this place negative stars ??? If you can avoid being admitted here I would. Clearly they need more staff, new staff. Patients wait forever for a nurse and they leave you in a soiled bed.
There are alot of rude nurses…(maybe 2 amazing ones) …but i never have had a good stay…im admitted there all the time…
They were extremely nice and friendly to me, my wait time was 5 minutes, they explained everything to me and kept asking if I was doing alright during my procedure, I will definitely go back.
Takes forever to get care. Bled through and saturated a hand towel before they treated me. Went into severe Dka while waiting to get treatment and this is quickly deadly.
Seriously, save yourself the trouble and hard earned money and go to Maine Medical. This hospital is awful at patient care!!!
It is the most difficult place to get a job. I have over 5 years medical background and have filled out over 10 applications. I’ve had 2 interviews and all my applications have been closed with no explanation.
Good customer service, there are greater at the door to show you where you should go for what you need. They are very helpful.
i don’t know much about the hospital itself but don’t sign up for automatic bill pay and then pay off your bill, apparently it is not common sense enough to stop pulling money out of the account once the bill is paid off.
Emergency room is very slow. Not sure if it is a staffing, management, or money issue. Went in for day surgery left at 4 pm back at the ER at 5:30pm not seen until after 8pm.
If I can get this hostile 0 stars I would This is the 2nd time I’ve gone to the hospital And add weight around 6 hours in at the waiting Room 1st timers 4 months ago And I was in the waiting Room suffering from a stroke They treated me …
I was attacked by a lady. I was biten EVERYWHERE. Im still waiting to be seen. Its been over an hour. This place is the worst!
do not come here if you are seriously hurt. …
In the er for a couple days it seems like no one pays attention had to ask for every little thing even my meds. On one passion I was brought someone else’s meds good thing I was paying attention . Filed a complaint . This stuff is , it …
Dr. Byung Kim is the worst hematologist on the planet. Possibly the universe. Stay away from him at Alfond Cancer Center. He is trying to intentionally kill me…or he is dumb….and I don’t think he is dumb.
30 minutes to register for lab work- receptionist very nice but only 3 registration people who were not very attentive- chatting and long delays between patients. 3 people processed 12 patients in 30 minutes.
Terrible treatment of patients, told my grandmother she was dying in the next 48 hours and took her off normal medicine and put her on morphine. Then told her she would be fine the next day and could leave.
Doesn’t matter what you write. Nothing is going to change with the ridiculous waits in the ER
Been waiting 7 hours to go into a room for my fiancé’s messed up thumb, all they did was x-ray it; terrible service. When asked they didn’t know when we’d be going out back while claiming they’re swarmed with ambulance
CCU for my mom…very nice staff ..CNA was the best sweetest young woman beautiful soul. But they (nurse)told my mom she had a stroke and she dident. Drs.n staff need to fact check and get on same page mis-imformation going on..sad
Wonderful hospital, very wonderful staff members and very nice check in service. I couldn’t of felt more at peace in an emergency room. Thank you front desk and doctor and triage nurse.
We have had to vist the ER on 3 different times this year..always OVER a 6 hour wait.
With The ER SO FULL and people sick and hurt getting up to leave to drive to another hospital.
We just welcomed our new son to the world with there help. Labor and delivery team was amazing. After car was amazing. Such a smooth and comfortable experience. Can’t thank you guys enough.
They suck my wife was in the er yesterday for over six hours sat in the waiting area for 2 hours got a room waited almost another hour before seeing a dr for him to walk out 2 seconds later asked the same thing took blood and fished for a …
This place is absolutely terrible!!! Very rude!!! We were down with our dad and they put him in critical care unit and told us to wait in the waiting room for a few minutes while they got him situated. We waited and waited and finally …
This is by far the worst hospital that I have ever been to. I am currently in the emergency room and have been waiting for SEVEN HOURS and have not been seen by a doctor. It is for my niece who is seven years old and very uncomfortable and tired. It is currently 1:40 am and she is exausted and wants to go home. STRONGLY DON’T RECOMEND
This place is an embarrassment to the great state of Maine! You can put lipstick on a pig but it will still be a pig-i.e. Brand new building. I can’t begin to tell you the horror stories about this place. You’d be better off driving to …
I am a registered nurse with over forty years of experience.I have been interested in applying for a per diem position.I have found this process to be the most frustrating thing I have ever dealt with regarding a job application.Recently I …
Extremely poor…the surgeon rate 2.0 and the staff on the sport’s medicine rate at 0 to 0.5
Dietary personnel was good and medical record dept excellent …
Lack of experience, professionalism are the major sources of poor quality in our experience. …
This has been the most horrific experience. Waiting 12 hours in the ED and no one to help or answer questions. People act like you are not sitting there. They say “I will check on that” and never come back.
Cardiologist can’t take the hot monitor that came from the cardiology Department really, they don’t tell you what their hours, when they give you the monitor but they want it back, pathetic, I had my choice I’d never do business here again, poor excuse the security guard had to take the monitor sad!!
They employ a medical assistant, Olivia Turner, who is on social media spreading disinformation regarding covid and the vaccines. If she can’t understand science, should you trust her with your life?
When this hospital first opened, they were very good. My wife has been here 2 days. Countless tests done but absolutely no results of those tests. Vomiting for 5 days and no relief. What happened?
I waited for 5 and a half hours to be seen and couldnt wait anymore so i left Also when asked after waiting for 4hours how much longer will it be as it was already late the nurse rudely replied “we’ll get to you when we get to you” either …
The security officer assaulted by guest today, charges will be pressed
I cannot begin to praise Dr. Wexler and the nursing staff at Maine General Healthscripts enough! My knee replacement surgery was completely pain-free during my stay at Maine General Healthscripts and everybody at main general was extremely …
Speaking about the lab and Augusta Family Medical, your entrance to the facility says much. A new building. A major investment in the community. A praised cafeteria. Patient services personnel who remember you. I do sense lots of turnover …
I would like to commend Dr. Michael J. Isaac, who took care of me in the ICU. He is an outstanding doctor. He was diligent about reporting lab results and always explained their meaning and what they planned to to next. He made things …
Labor and delivery is amazing, I just gave birth to my first child a week ago and we were very well taken care of. Elizabeth S. is an amazing delivery nurse, although all the nurses (and doctors) are very good and caring.
Horrible place to go. We were here for 12 hours in the ER and saw the doctor twice and nurses 3x. The day nurses were very rude we will NEVER come here again! SAVE YOUR TIME AND GO ELSEWHERE!
I changed to Oakland family medicine. I used to see my doctor at least twice a year as. I have many health issues now i am lucky to see him at all. Had a blockage a year a go have not seen the cardiac doctor yet just the P A . Had hard time …
I HATE MaineGeneral. I have had many many experiences over the years at MaineGeneral with my husband, my mother, and a couple personally. MaineGeneral staff/nurses/doctors/surgeons/primary care and their staff are uncaring and umempathetic at best. I will drive to Mid Coast before ever going to Maine General again.
My daughter struggling to fight through severe depression, was admitted to the ER To await placement. The male RN told her that if she’d act up it would be paper johnnies and threatened her with 4 point leather restraints. He the looked …
Mary from Express Care was the rudest individual I have ever had the experience of dealing with. It got to the point where I asked how to get in contact with the Hospital Legal Council. She insisted that you did not have one. My attorney …
I delivered my daughter here and the midwifery and nursing staff honored my natural birth plans and were generally AMAZING and incredibly supportive and professional. I am also glad I went to centering through the hospital programming …
Found the place to be beautiful but the care was terrible. Outpatient procedure done by the dr., terrible. Dr was asked by my friend if I was in pain, was told no ended up telling me to go to my own dr. Because something wasn’t right went …
Maine General is a wonderful hospital. I have had he pleasure of dealing with many of the Drs, nurses and staff, and they have all treated me with compassion and care. The hospital is well equipped to give you the best treatments and service available. The facility is clean and the care
The staff has been fantastic at all levels. They are professional, responsive, they explain what they are doing & why. They have a good sense of humor. I have no complaints about anything here. This is my second knee replacement. The first …
I got here at 6:29. Was second in line. It’s taken over half am hour to get in….ok. so, are you open or not? I see no reason why the wait time for this procedure is so long. Only one person was here before me. I was an inpatient last year …
Had the worst experience after the birth of my child, and even 6 months later, right now, all I’ve had is problems with Augusta doctors and all of their associated offices. They very obviously don’t care, the staff very obviously shouldn’t …
After several ER visits over a couple years with family members it is a minimum of three hours before anything is accomplished. Tonight 5/25/19 is no exception..even worse! Why have a multi-million hospital with a cut rate ER? If possible, go somewhere else is my recommendation.
Professional and courteous staff. Appointment and process began and ended on time. Extra effort to make me feel comfortable on everyone’s part. Easiest stress test ever.
I went to their Express care where they misdiagnosed me. They just gave some pills and pushed me out the door. My pain was significant enough where I had to go to the ER. …
On Wednesday, the 26th, I had an appointment at Maine General Health. As my appointment was ending , I began to have symptoms/ mild pain in my kidney region. I went to my car, and the pain began increasing amazingly fast. I was unable to …
I absoultly love this place… All the nhrsing staff truly love there job you can tell and they treat there patients just like it was one of there family members! I have gone to brewer cancer care where they threw me under the bus said i …
I arrived at the emergency room with abdominal cramps and passing significant amounts of blood through the colon. I had bouts every 1/2 hour while I waited for a doctor. After waiting five hours after triage, in a public waiting area with …
Treated very poorly and told my dads problems weren’t an emergency when the man can hardly walk, swollen, and in so much pain… Makes total sense. Than tells him they can’t do anything for him. Also can’t prescribe anything for pain. The …
The billing and payment situation has been relentless. With another local hospital we qualified for a 50% reduction in our bills due to household size and income amount. However Maine general has threatened us with collections WHILE we have …
Their service is fine, but their receptionists think it’s ok not to wear a mask. They keep masks off because they are behind closed plexiglass, but the plexiglass has air cracks, they open it all the way up to talk to patients and the other …
I have been to Maine General in the past and.well, lets say it was not a.good experience. However, do to the reduction in the so called patient centered care in my usual provider systems I was urged to seek medical attention here. I went …
MAINE GENERAL IS A DEATH TRAP!! YOU WILL DIE HERE WITHOUT EVER SEEING A DOCTOR!! So I was at this hospital for the first time last night. I’m on vacation from new jersey and I got violently ill, non stop vomiting, shortness of breath, …
On multiple regrettable experiences, I have found that a majority of the staff is rude, slow, and will give you the runaround and try to avoid doing their job as long as possible. I understand everyone is human and can have a bad day at …
My dad went in for an ultrasound and was sent down to the ER to have it done. Himself and my mom waited for 6 Hours! They had to leve because they couldnt wait anymore. Maybe your docs shouldn’t be going around within ear shot of patients …
I wish I could give this joke of a hospital zero stars cause they don’t even deserve one!!! They’ve almost killed my husband now for a third time and the last time!! I already filed with maine human rights commission and tomorrow will be a …
I have had several major experiences at this hospital since it opened.
My mother was hospitalized at her end of days. She was treated with the upmost respect, received the best comfort care and my family’s decisions were also …
Came here for the first time today (as I just moved to town) & I was impressed. The wait time was a little long, however there are estimated wait times alllll over the ER. Er nurse, I think his name was Ed, was awesome & personable. I felt …
Went there for a CT scan per doctor. Never got one waited over 7 plus hours. Had to leave. This is the worst hospital to get any kind of outpatient testing done.
I’ve been in and out of hospitals for over two decades with incurable cancer and over a dozen other chronic illnesses. This hospital is the lowest pooch house I have ever visited. Rude. Crude. Dumb. Mean. Cruel. If I had to choose between this $hit house and a witch doctor – give me the pointy hats every single time.
My daughter got sent here at 5:00pm for a X-ray of her lungs because she chocked on Candy at home and the paramedics wanted to make sure it did not go to her lungs. …
Took my wife to ER last night at 7 pm. She was pretty sick. We waited over 2 1/2 hours saw no one. I watched other people come in with supposed sick children. They were jumping around the waiting room, laughing, playing with cell phones & …
Amy G. A nursing assistant that works there is mostly the reason for my 1 star. She forgot about us twice after buzzing for her twice and I actually made sure to get her name so I could write this review about her. Your team will always be …
THE worst ER ever! The wait is far too long. Even the triage nurse said it’s a horrible place.
Er is awful, but we’ve had good care for outpatient stuff. If you need to be admitted for anything chronic probably should try a different facility.
I do not know the reason to wearing a face mask in the room when visiting a patient. WHY
Had my first mammogram/breasts ultrasound the other day. The departments were AMAZING! Honestly, reading the reviews about this hospital I was skeptical. However, from the calls to scheduling all the way up to my appts was a GREAT …
This hospital is miserable. Wait times in the ER are usually more than 3 hours. The charge nurses there both in the ER and otherwise are condescending and rude. Why do they feel it’s necessary to talk down to someone? Especially someone …
My experiences with Alfond Center’s OB/GYN office and labor and delivery were exceptional. The service, care and quality we found at Alfond was such a huge relief after the horrible time we had with my first baby at Inland in Waterville. …
Worst service ever. Took my wife to the ER told them her symptoms told them about her recent covid test done the day before being negative and they had her sit with people that had high expectations of being positive for Covid, as it turned …
My wife and I have been patients at Maine General a number of times over the past 15 years. We have always been treated in a professional and caring manner by the doctors, nurses and staff. Maine is lucky to have this assembly of …
This is a decent regional hospital staffed by good people trying to do their best in an extremely challenging environment. I have experienced over the top great care and at other times left frustrated and angry Bottom line is if you dont …
The ER is horrible and I agree with all of the bad reviews. However, the L&D unit was great, so the whole hospital isn’t like this. I went to the ER for a dog bite at 8 months pregnant and was horrified at how I was treated. I didn’t want …
This place only Changes it’s rules daily or hourly. Or maybe how the staff feels. Now no visitors with my kid. So my Child is in the ER alone and parent was told she has to go to the car and sit. I have NEVER met one person that works at …
Heartless is the best way to describe their policies. My one year old was there for an injury and they would only allow one parent in the waiting room. Pandemic was over, wouldn’t even give me a minute to say goodbye. Heartless.
My mother got sent home from the ER with a dangerous condition she had acute pancreatitis, but her biliary tract was blocked. She needed emergency surgery and they sent her home. We ended up bringing her back the next day and she was …
Monday brought my cousin to ER. She was in severe pain and short of breath. I was told I had to sit in the car. My cousin has amputated leg and stage 4 cancer. She was there five hours in between testing she would be out in the waiting …
Pathetic excuse of a place where human beings should be cared for and healed.
My daughter underwent an emergency appendectomy here a few months ago. After she complained of severe pain in her lower abdomen and soon after vomited I …
My 2 year old son was having oxygen and breathing issues and urgent care has us take him to the ER. Because the triage nurse “didn’t seem to her like it was an emergency” my son got bumped to the bottom of the list as we watched people just …
Pathetic! This place should be shut down. Support staff are rude, crude and ignorant. They don’t return calls, fail to carry out the most rudimentary requests and can’t think for themselves Some Drs. keep kicking the can i.e. patients down the road because they don’t want to do the necessary work involved to treat the patient.
From the time I entered the hospital for out patient surgery I couldn’t ask for better service. Everyone I met went above and beyond, from the volunteers at the front to my physician (Dr Glidden), everyone was very busy and backed up. …
This emergency room staff is garbage they give everyone an attitude number one number 2 I have been getting worse and worse pain in my stomach throwing up and blood going to the bathroom and the doctor says well I’ll give you some toroidal …
I had carotid artery surgery and wow it was intense and everyone there was super nice to me and they all cared for me , Thank you everyone for making me feel safe and sound, I highly recommend Maine general hospital and thanks again…
THIS IS NOT AN EMERGENCY ROOM! PLEASE IF YOU HAVE AN EMERGENCY GO SOMEWHERE ELSE! 8 hours of waiting to be told I was not a priority and not sick enough to be seen by the doctors. Again if you care for yourself or loved ones, you’ll want to go somewhere else!
I would like to say thank you for saving my life all the people who took care of me during my stay the doctors and nurses where awesome merry Christmas and a happy new year
I walked in to drop off medicine for my daughter who is in the hospital. All I wanted to do was to drop off the med box at the entrance. I explained that I was not going into the hospital and was rudely told that I had to have a mask. I …
Dr Samuel Mccarthy is one of the worst doctors. We came in for a stroke high anxiety. He walks in says it’s not a stroke than walks out. Very rude made us feel very uncomfortable. Did not provide any information and sent us home. …
WENT TO THE ER AND NEVER GOT SEEN. The ER is some kind waiting nightmare. The average wait time for my fiance and the people around me seems to be 3+ hours, the amount of staffing was Inadequate, the waiting area was filthy/too small to …
Staff is friendly but even at 9 pm I had to sit in the waiting room for nearly two hours. Now I’m in a room and have been for nearly 30 minutes with no doctor or nurse coming in to start anything, absolutely ridiculous hospital. Atleast I can hear a bunch of staff having a good time…….
I had to rate and I wouldn’t give it any stars. While in the ER waiting room, the registration clerk tells me that my family member is doing good and the doc hasn’t seen him yet…so you are a nurse? A patient arrives with mouth pain, not …
Merciless!!! I’m nothing but a walking dollar to them and if you have pain they are heartless and help u with nothing the nursing staff uncompasionate across the board. I’m so disappointed. I will never go there again. The radiation tech team they were awesome that’s what helped me to finish
my treatments.
Garbage. Tried calling about an ongoing allergic reaction that their allergist department handled (very poorly). I was told that they are closed (no emergency numbers to call). I was hoping to relieve my hives and constant itching by my …
Their policies don’t make sense to the point where they’re not even safe for patient or visitors. You can have a number of people in a small room but they limit you to zero visitors in the waiting room. This is solely because the hospital …
Worst hospital , average wait time is 5hrs , doctors are assessing patients in the waiting rooms, 11 hrs later and there just drawing blood. No visitors allowed in waiting room doesn’t matter if your elderly/ disabled and can’t go to …
I have been waiting to post this but the more I wait the more angry I get. My father was taken there with a cardiac incident and sadly passed away. We were told he was now presentable and we could go see him. His was in a table eyes open …
Went to this hospital on 7/20/2022. My wife was possibly experiencing a blood clot in her right leg. When we arrived there were so many people waiting to be seen and one women said she has been waiting for over 2 hours. This is …
For the first time in my life, I wish I could give a more negative rating than just one star. For context we are visiting Maine from a different state, but are of foregin background ourselves. My mother needed to be taken to the ER …
I took my 80 year old Aunt to Maine General Friday night for A-fib,
An irregular, often rapid heart rate that commonly causes poor blood flow.
The heart’s upper chambers (atria) beat out of coordination with the lower …
The day surgery area and surgeon, as well as the floor nurses were great! Attentive. Caring. Communicated well before, during and after the surgery. Tried to keep family up to speed and made my mother feel better in an extremely anxious …