Mainstreet CU is the place where you belong. the place where a conversation can lead to a starter home. The place where financial dreams can be made into reality. We’ve spent over 65 years lending a helping hand to our community. Your success is our goal.
| Sunday Closed Monday 9AM–5:30PM Tuesday 9AM–5:30PM Wednesday 9AM–5:30PM Thursday 9AM–5:30PM Friday 9AM–5:30PM Saturday 9AM–12:30PM |
13001 W 95th St, Lenexa, KS 66215
Quick service. Bank Tellers are very thorough. Great products.
Temika and Ebony are both great representatives and took great care of me , and set me up with great options. ❤️
It’s a very friendly place. I enjoy doing banking there.
Great place to do banking.. friendly and knowledgeable staff make the experience enjoyable.
Great
None at this time.
Banks
Worst Bank EVER!
Quick and easy
good
ATM never works.
Great service.
Excellent services.
Friendly people. Low wait times.
Good customer service
always helpful and quixk 🙂
MAINSTREET CREDIT UNION ARE GREAT
Great customer service
No problems.
Always professional and knowledgeable.
Always professional, always helpful….
Easy access and good service
Always good service.
Great bank, exactly what you would want from a bank.
Excellent customer service!
Very efficient help! Thanks
Mainstreet website service is always great.
Always knowledgeable, polite, and efficient.
Great to work with, very helpful 👍 …
Always quick and courteous!
Professional and friendly
Very friendly, accommodating and efficient.
Polite Helpful Professional a joy to do business with
Always friendly, helpful service.
Everyone was very friendly and professional
Smooth. Courteous teller. What more could one ask?
knowledgable, helped me with my math, fast and efficient
He did a job thank you very much
Always get warm reception here. Mask mandate still in operation though.
I love the new phone number verification and the new dashboard.
Was easy, fair and straightforward. No problems and fair rate.
The Tellers are always helpful and friendly.
Great, personal service. Perfect locations.
Great bank with super service.
Great service
Very friendly and efficient!
Great
Indoor lobby transaction. As always, a pleasant and helpful teller.
Great service. Friendly people.
Have always been satisfied w
ith my service
I normally go to the Lenexa branch. The people are professional and caring.
Excellent attention ,very friendly the girls💯 …
My experiences through the years have always been the best.
Friendly Fast Service
We had to cash a check and everything went fine.
Always helpfful and trusted place to deposit my funds
FANTASTIC folks, great experience, made EVERYTHING simplistic
very detailed at what they do i would highly recommend John Patterson
Teller answered every one of my questions. She was very helpful.
Great customer service given in a timely, professional, thorough manner.
They’re friendly and give great advice. Good planning options! Would recommend
The teller was very helpful and pleasant.
I’ve been a member for awhile now and you guys do an amazing job. I appreciate your way of banking.
Simple deposit. Teller very friendly and professional.
Friendly staff in Lenexa. Great credit card offer!
Great professional Credit Union. Quickest loan approval for my new Harley.
Great customer service with very good interpersonal skills
Very good service although I will be glad when you open.
Amen
I have wonderful encounters on every visit!
Great customer service. Several convenient locations.
Tellers are always friendly and quick. Thank you! : )
Enjoyed the staff as well as the facility. I do miss the calendars 😃 …
I enjoy Mainstreet. The staff is friendly and they have everything I need to continue banking with them.
I have been with you for years and it’s always been a great and easy experience.
Overall process was very uplifting. Staff were helpful in the process of my application. Thank you!!
Service is always good.
Courteous and knowledgeable employees
Extremely too slow service
Very polite and very efficient. Noticed check not written to me. Quickly checked with supervisor to verify.
Such great customer service at this branch! They were very helpful at giving any information/financial advice I needed!
Fast, efficient, helpful, friendly always❤️
Very friendly staff. I withdrew cash and accessed my safe deposit box.
My wife and I were very satisfied with the service we received concerning our situation.
Great service. Friendly staff and several convenient locations.
I have never been disappointed with Mainstreet CU. Everything they do is professional while still personal and caring.
The bank itself is great, customer service is great.
The app and website definitely need updating with new, advanced features.
20 years with the credit union, no complaints! Top notch customer service and a great team
Someone hacked my gym and bank account and siphoned my gas and then Sarah refused to let me speak with a manager dont used this bank they dont do things correctly they let embezzlement happen
Very helpful. Thanks
Got approved for an auto loan before shopping for a car. Sat at Dealership for 2.5 hours so far waiting for their underwriting department to email the approval docs.
The tellers are always friendly. And the service is fairly quick at the counters. I have always been treated with coursity.
Always a great experience at Mainstreet Credit Union. Efficient, friendly customer service!
Never had an experience that they didn’t go above and beyond customer service. The Wyandot office on State Avenue is superb.
Though very busy the teller was the only one besides drive up and was very efficient! Thankyou!
I have been banking with Mainstreet for many years and have always appreciated their friendliness and professionalism. Highly recommend.
I have always received excellent, friendly, and professional service for over 30 years!
It has always been a nice experience. It is as if I am their next door neighbor.
Ashliee, one of the die hard committed customer service representatives at Mainstreet credit union’s branch in Lenexa, can teach any rebel without a cause, how to take care of themselves when it comes to downloading the app, for using your …
I especially had a nice personal conversation with the customer service staff member that helped me!!!
The happiest, friendliest, and most helpful Credit Union EVER!!! I would recommend Mainstreet Credit Union to anyone and everyone!!!
I always get treated with respect and in a timely manner.
Thank you for making my bakind experience so great.
Usually really helpful. Knowledgeable about banking system as well. I have only ran into one that was not so great.
Great customer service every time! Fast and friendly. Fun incentives for kids accounts
Very friendly and knowledgeable
Have banked w them since 2006. Absolutely love them. Their customer service is always so spectacular and genuine!
MAIN STREET HAS ALWAYS HAD MY BACK. BEEN WITH THEM FOR 2 DECADES AND HAVE NO PLANS TO CHANGE!!
I have banked with the for over 15 years and I love them!
Probably the best bank I ever banked with.
Always friendly and promptly handles transactions at the teller line. Appreciate being greeted when walking in the door. Thank you.
Wonderful! Every person I have worked with here is kind, polite, and professional.
After 20 years at this bank, they now have me in a $5000 deposit cap per month in theere mobil app. Think I’ll be switching banks soon.
I normally go through the drive thru so can only speak on the service. Employees are always nice and knowledgeable.
The staff is friendly and helpful
Cares about you as a person not just a number
I’m glad to be a member at this credit union for all my financial needs
I spoke to a friendly teller who handled my transaction smoothly and accurately and I told her she was so efficient.
Stephanie and Marty were responsive and professional in all of our interactions. They explained all of the details step-by-step made my experience easy!
Really lacking in basic customer service. We had a mortgage with a credit line at Johnson County Credit Union before they changed to Mainstreet. It is very difficult to contact any human for help with your mortgage. Prepare to get routed …
There is always ENOUGH staff to get my banking needs completed & the staff actually answer the phones there where they don’t answer their phones at US Bank.
I’ve been a member here for a few years with no regrets. These people actually care unlike places like bank of America, US Bank etc. Will stay here for all banking needs
Respectful and kind to their client.
Best financial institution I’ve ever had. And the easiest mobile app I think on the planet.
Instead of getting your loans through the car dealerships, plan ahead and request a loan through Mainstreet Credit Union. You will know the answer within 24 hours of business hours at the latest. …
Easy to work with. Great communication!
Very good experience, Teller was very friendly and helpful.
Looking forward to my future with Mainstreet.
Harley and the rest of the employees were great, extremely helpful, informative, and showed real concern regarding my situation.
Jackalyn did a amazing job with my auto loan process at the 95th street branch. Highly recommend her! She’s very professional and efficient. Mainstreet credit union customer service and rates can’t be beat!
It is a shame that the turn over of great customer service personnel it is a sign that upper management does not have respect or appreciate the quality of the people that makes their position possible. Management needs to wake up and take care of the staff.
I’ve worked with a number of banks and credit unions and Mainstreet has been by far the easiest to work with. The employees usually get back to me quickly.
The check was determened to be fraudulant by a person in the
credit Union before anyone reached out to my wife or myself. This was a fund set up by her brother, who is a stock anyalyst, for the family (father, two …
Great Credit Union…..they have a new department for business loans. Great place to finance vehicles for your business.
Very good customer service
Absolutely the best. Thank you for all you do.
Visit was short, friendly and efficient. Just what I want in a bank visit!
Listed as a co-op branch for my credit union. I’m supposed to be able to deposit and withdraw money just like it’s my own bank. Was denied service through the drive through because they only do that inside, but they won’t let me inside …
My banking experiences have always been excellent due to the knowledgable and pleasant staff that do their best to ensure each visit regardless of the transaction is completed to my satisfaction.
My experiences with this Credit Union have always been quite pleasant. Keep up the good work!
I have a positive experience each time I deal with Mainstreet
Credit Union – whether in the building, on line, or over the
telephone. All employees are to be Congratulated and to
continue their great positive attitude.
I just refinanced again with Mainstreet Credit Union. The process was so easy. Always the best rates. Highly recommend Mainstreet Credit Union for all of your banking needs!
I’ve had my account with Mainstreet since 1998, they are courteous. Always willing to work with you. And just truly a great credit union!!
When I went in to the credit union I realized I had forgotten my purse. Luckily I had my Credit Union check book and a recent statement. A supervisor came and OKed my identity so that I could transfer some money and get some cash.
That helped me to go about my day without going home to get my purse.
Gracious and helpful employees. Welcoming and patient.
The customer service team “upstairs” doesn’t know bank policies and tells customers incorrect information which leads to wasted time and effort. It’s extremely annoying to be told one thing and get into the bank only to be told that they …
The tellers are always friendly and helpful. We’ve banked here since probably the 1990s 🙂 We moved over half an hour away but still bank here and have our kids’ savings accounts here as well!
Excellent service. Plus it was nice to have SHRED DAY to get rid if my unwanted documents!
Great experience! Mainstreet you are the best!
Wry friendly and helpful. Great experience
Been a member for over 13 years. I love the fact that their overdraft fees are so low. $3.00. Try finding that at a normal bank. I have always had good service. Got a decent auto loan through them – they were strict about how much $ they …
I do not recommend this bank. We switched 3 car loans and a motorcycle loan to Main Street Credit Union 3 months ago and I wish we hadn’t. Not only was I promised my car note payment would stay the same (which actually increased $20.00), we …
I chose 4 Stars only because I had a small problem with the new app. I’ve been banking with Mainstreet since it was a small office over a stream. Great people and they care and are proficient.
The services are Excellent. We can’t compare with other banks we have been. Mainstreet is always ready and for us. Same same day loan processing. Waoooo. Keep it up.
Very happy to have an account with mainstreet credit union I’m glad I went back to them after leaving 2years ago to try another bank and get messed over by the other bank I recommend mainstreet credit union to anyone the staff are great and I know that my account and money is safe there.
Every time I call in I have had a horrible experience – Takes forever and they should have more people working the phones. Really just not expectable in these times anymore to not be able to get ahold of your bank.
It has always been a very positive experience for me when dealing with the credit union. Keep up the great work.👍 …
The teller was very nice and friendly.
They pile fees on your loan without your knowledge until it’s time to pay the loan off and you owe more than expected. Saying they have a 30 day grace period to pay on time then adding a huge fee to the loan rather than making you pay the …
I have been a happy member of Mainstreet for 49 years. I’ve neglected using my checking account because I worked in Missouri so I used a back close to my work for convenience. Now I am retired and I prefer to use my Mainstreet. Customer service got me back up and running digitally in minutes.Thanks!
Although a customer of MSCU for 30+ years, I’m not a fan of this branch for the following reasons:
1) Despite having been a customer for so many years, unlike at the mythical …
Great service. Applied for a vehicle loan online and couldn’t have been easier. They always have awesome loan rates. Would definitely recommend.
I rarely use the area where we send the container through the tube. My appearance was acknowledged quickly, and my transaction handled well. I have been a member here for 30 years and continue to be pleased.
The customer service definitely stands out to me! They are always ready to help, very knowledgeable of their jobs and always polite! Happy to be at a bank that is always eager to help and never keeps you waiting!
First off, I want to shout out LOUD – a big “ Thank you “ to Weston Pollom for helping me and wife to make the right decisions. We can’t thank him enough! Whatever I needed or questions that I have “ He was super helpful “. He was there …
Had no problems. Got the help and guidance I needed.
Very friendly and helpful teller assisted me with my transactions. Enjoyed working with her and getting my business done on this visit.
Used for a car loan, probably the worst web portal for payments I’ve seen since 1997. They broke their previously functional automatic payment system, you can’t review loan balance and completely nonstandard pw requirements.
Trying to make our flight I needed a money order in and out. It was a in and out. I got to our flight with a little time to spare.
Customer Service Rep was very friendly and professional.
The teller today was professional, courteous, efficient, and very helpful in answering my questions. He was a very nice young man who is very good at his job and looks after the customers’ interests. I wish I could remember his name, because he deserves a raise.
Great customer service! Very happy here.
We Love banking with Mainstreet, it’s always been a good experience and they make every transaction easy! The online banking is simple and user friendly
I have been a member of this credit union since it was called JoCo Teacher’s Credit Union. I have been very happy with the service I have received.
I joined in 1967, and have not looked back. People are friendly and helpful.
So happy to be a part of the growth. Thank you.
We have banked with Mainstreet Credit Union for YEARS! We have always received excellent customer service! Love the convenience of the locations for us. Thanks for all you do!
They will be putting a hold on my check! I have always for years deposited checks from my other account and they never put a hold. I have never had a returned check or received a check that was returned. They are not being helpful I have been with them since 1996 but I guess its time to move on to another bank!!
Their app makes it easy to manage my finances. The staff is also very helpful and friendly.
Friendly in-person service! Inside is very clean and organized. The teller helped me with the process needed to sell a vehicle including free notary service which helped the transaction complete smoothly. Thanks MCU!
I stopped in to the Lenexa Branch the other day to see if they could resolve an issue with paperwork. Staff was attentive and helpful. Immediately remedied the situation. As well, they just redesigned the website and i absolutely LOVE the new dashboard! Well done.
I’ve been a member for almost 20 years and never had an unpleasant experience at any branch whether I was making a deposit or taking out a loan for a bass boat. Highly recommend this institution to anyone who lives near their branches.
It was great was in and out everyone was very friendly
I went into credit union to make a large withdrawal and instead of just handing me my money I requested to have it recounted to verify the amount manually, so the teller took the time to accommodate me. I appreciate the patience she had, because I needed to be reassured and she did that for me. Thanks teller# 1437 you’re a⭐
Julie was extremely good to work with and explained everything that was needed to get my loan taken care of. She was polite, positive and caring. Thank you!
In & out fast helped me get what I needed very polite nice lady!
They answer their phones, they are ver caring & they are “SHARP” at doing business transactions. …
I ordered checks. I think it takes much too long to receive them especially when you are down to your last 2 checks. The teller person was very nice and proficient (no complaints with her).
The staff is friendly and knowledgeable. The 95th St. Branch doesn’t seem to staff the information desk, so we’ve had to wait in the teller line to meet with mortgage staff. Everything ended up ok, but it would be nice to have more than one teller window open when there are 7 people in line.
My Teller was very Courteous and Extremely Helpful!!
Horrible customer service. The one time I needed them after 6 years of being a customer, no issues prior, direct deposit, automatic payments, all the things they want from you, referrals, etc. Mainstreet credit union refused to refund the …
PERFECT. AS IT ALWAYS . THANK YOU FOR HAVING A WELL EDUCATED AND EXTREMELY PLEASANT STAFF.
Quick and effective transaction. Friendly teller. No uneccary questions or hassles.
Excellent service from the branch manager, Amy, in opening a Traditional IRA (2020 catch-up contribution) for me.. She also helped me register my wife as co-owner of one of my accounts. Straightforward transactions, yes, but Amy’s friendly, efficient service on a day when I didn’t have much time is what stands out.
They are always so courteous and eager to help. Truly a professional and great place. Best loan rates in town. Everyone should atleast have one account there.
I’ve been a member since 1998 and this place has made a turn for the worst. Drive through service is horrible and slow. Customer service has drastically dropped off. Not sure 🤔 if the bank has changed hands or operations/management have …
Had a life changing injury and they did not hesitate to take the car back, screw up my credit and still are making me pay $8,000 for nothing in return. Straight up theft. May all your beers be warm and fireworks be duds.
I had issues with a paycheck and the representative I spoke to put notes in my account so when I got to a teller at a branch location, she understood what was going on. Everything went really smoothly and I’m so grateful to bank with Mainstreet for about 15 years.
HORRIBLE bank! Went in person to bank branch in Lenexa to inform them we were traveling to Mexico. They assured us all was fine with our card. We get to resort in Mexico and our card is blocked by Main Street. Guess what…Main Street Credit …
Ms A helped me at the in person teller of the branch. Even she had to wait to complete my request. I am sure staffing is an issue. The call in service queue can be a bit of a long stretch at times. All in all service is usually good and the rates and fees among the lowest in the metro.
This is the best place for banking that I have ever used. The staff is friendly, hours are good and I will not bank anywhere else if I can help it. I had used Valley View aka Security Bank of Kansas City for 30 + years and they lost my …
I would like to thank the associates at Mainstreet Credit Union for a continued great experience. I participated in the well organized Shred-It event last Saturday, needed to cash in some coins and the only place I could find to take them …
Always have excellent service at both the Lenexa and Olathe branches.
I had the worst experience with Mainstreet. I was told I could not make payments online, then they lost two of my checks and docked my account saying I have delinquent payments that were never taken off. After one month missed payment they …
I always receive excellent customer service. You can do everything online with this credit union, by a phone app, drive through services and atm. It is just easy to get and receive my money.
Employee successfully helped me figure out the Cash App. She was friendly
Walked in without an appointment and within minutes we were welcomed by Harley Holub and had a very pleasant membership enrollment. Harley was extremely helpful in walking us through the paper work and had us out of the office in a very short time.
Been with Mainstreet for a long time and they never disappoint. Opened my account when the Lawrence branch was Free Sate Credit Union and have been happy with them ever since. …
I like going inside the bank. The clerks are always friendly and take their time with each person to make sure each transaction meets our needs. Thank you to a great staff!
Weston was absolutely amazing! I came into the Lenexa Branch to setup my business checking account. I didn’t have all the information but he helped me every step of the way! …
Was first introduced to MainStreet via loan at dealership. They actually had better rates than what I had shopped for before going to dealer. We are now utilizing them to cut ten years off our mortgage & the experience & communication has been excellent!
I’ve been with the Credit Union for thirty some years and had great service.
Opened a new nember account and refinanced auto for a much better rate. Weston was super to work with. He got me set up and approved in one day. Excellent service. …
Mainstreet Credit Union is the very most best place to do one-stop banking, great customer service, convenient locations, and great overall experience!! Outstanding organization!!
Everyone I have worked with at Mainstreet credit union has been professional and helpful.
I have been a member for over 45 years
Occasionally I have to go inside to get specific bills or the drive thru is packed. Service is fast, friendly & courteous.
I called for a replacement debit card they accidentally canceled it. I notified the bank,within 24hrs the bank manager called me personally and apologized. Not only that, they expedited me a replacement by FedEx. I am truly impressed. Mainstreet is hands down the best! Thank you!
1st time in several years that I’ve been to a branch. I do almost everything online. No wait for a cashier. I needed a cashiers check and it all wnt smoothly. They had a self serve change sorter to take my accumulated change and convert …
Friendly and efficient service no issues within the last several years. Previous issues years back corrected quickly to my satisfaction.
They are friendly kind helpful Is and Do a great job protecting my account.
Customer service is very bad and weak, and also they are not update and if we want to get an appointment, we have to call and wait for 30 minutes or more and we can not get an appointment online! I have to change my bank !
I was always treated kindly by the tellers but sometimes when I present them with deposit slip with cash back some tellers don’t read or look at them.
I have been a long time member at this institution and have never commented or given a review but my experience today compels me to comment in hopes Mainstreet can make some changes. I simply needed to cancel a billpay check that I wrote …
I’ve been a customer for about 6 or 7 years and I’ve been pretty happy overall. Staff is great, always get the help I need. The reason I’m giving them 3 stars is bc the ATM is ALWAYS messed up. It’s either being serviced or out of …
I feel the teller was very positive, polite, and showed experience in performing her job!
We really appreciate Mainstreet and all of their assistance with any transaction we have.
I have always thought the staff was always helpful and answered all my questions with knowledge and kindness.
Mainstreet Credit Union takes care of its patrons better than any bank I’ve ever used!
I’ve been with them for years and will continue to do my banking with this Credit Union!
Always professional, friendly and efficient. The tellers at the Lenexa branch are marvelous, as is everyone else I have encountered there. Highly recommending Mainstreet!
The tellers are very friendly and competent! We appreciate the extra care we get at Mainstreet Credit Union!
Very helpful and polite and they know there business, very good at explaining whatever questions you have highly recommended
I fell victim to a group of people who attempted to steal all our money in a PayPal scam. While the attempted hijacking was occurring, my husband was calling Mainstreet to have them protect our funds. The credit union personnel acted …
Friendly staff, App is easy to use, I love the Free checking and savings accounts. My whole family banks here!!!
I’ve been banking with Mainstreet Credit Union for over ten years. I can’t speak highly enough of the people who make this institution great. Personal service each time, every time. I’m not just an account number here like I had been at those huge banks.
90s BofA! If you deposit $500 cash in the ATM they MAY count $200. If you have a a deposit on Friday they may choose to hold it all weekend AND THEN process other charges on Saturday afternoon and Sunday (despite not being opened) and …
Best CU in JoCo. Have been a member from before the merger decades ago and recently take a loan. Much more personable than the banks I talked to.
My credit union was recently acquired by Mainstreet. I really liked the ladies I dealt with there and wondered what the new staff would be like. I had nothing to worry about the ladies at Mainstreet are very friendly and helpful.
I cannot complain about the service when I make a drive thru transaction.
HOWEVER, at least 3 times now, the Lamar branch was not open at 7:30.
Not only is this frustrating, it is terribly inconvenient and COMPLETELY …
I always have a pleasant experience when I deal with anyone at Main Street Credit Union. I banked at Bank of America before that and had many bad experiences with them. I have been totally pleased since moving to Main Street! Should have done it earlier.
Every teller that has ever helped me has been warm, welcoming, and efficient. I’ve never encountered a grouchy person there in the 30 or so years that we’ve been members! My only complaint is that there are never more than 2 tellers even at the busiest times.
The credit union has great rates, but if you’re a high net worth individual I would suggest steering clear of using them. I worked with them for weeks to purchase an asset in another state they assured me that wouldn’t be an issue. No …
I have had a great experience with Main Street Credit Union. They made my vehicle purchase easy, offered a good rate, and provided great customer service when I needed assistance. The process for making payments was simple and fit my needs. I would definitely use them again.