McCoy Federal has been providing a full range of personal and business financial products and services to their members since 1954. We pledge to provide, through safe and sound business practices, financial services to all our members and our community to enable them to achieve their financial goals.
| Sunday Closed Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 9AM–5PM Thursday 9AM–5PM Friday 9AM–6PM Saturday Closed |
1900 McCoy Rd, Orlando, FL 32809
(Translated by Google) Customer Support.
(Original)
Atención al cliente.
(Translated by Google) Excelent service; Christine Rivera very kind,
(Original) …
(Translated by Google) Good attention very satisfied with McCoy and Christine.
(Original) …
(Translated by Google) Very good, very friendly staff. I suggest information, correspondence in English and Spanish. …
(Translated by Google) Excellent Customer Service from Jonathan, he is a representative worthy of McCoy, very professional, respectful, patient and with great mastery and knowledge of his work. It is also very important that he is bilingual …
(Translated by Google) I really don’t recommend this credit union, I lost my debit card and to be able to connect with them I had to wait 1 hour. The application you have does not have how to report lost or stolen cards. The truth doesn’t …
(Translated by Google) I have been a client of Mccoy since they only had a single Office..There were all the Banks..But my trust was and continues to be Mccoy Federal Credit Union … It seemed small, but it offered a lot of security. Today …
Worst bank ever
Betsy was amazing!
Always an amazing experience.
Fast and friendly service.
Stay away. a lot of problems with McCoy
Not very friendly mortgage representative
Prompt Service, good rates
Fast and very good customer service.
My bank of choice, service is good and staff is friendly and helpful.
Really bad costumer services, most of the time I got to do a huge lines because they don’t have enough employees.
Great customer service!
During the entire process the team was patient and worked with me.
It’s okay, they need more cashiers though..
Betsy was very professional and helpful. Thank you for everything.
Horrible service , I had to wait for almost 2 hours to sign a piece of paper. The agents are not professional I walked in and they had me wait until their conversation was finished to finally assist me. Horrible Horrible Horrible bank !!!!!!!
Joel was fantastic. Very helpful, quick and friendly.
The process for getting the PPP loan was effortless. Thank you so much.
Raphael is great always providing excellent service and even humor.
Michelle was very helpful I would definitely recommend her.
McCoy Federal only accepts one browser to do transfers. Does not accept Mozilla to do transfers from IRA.
The representative was amazing and the service was wonderful thank you so much
Excellent, quick efficient service ! The best loan experience I have ever had !
Great service and easy to work with. Christine Rivera was a pleasure to work with.
She was very helpful and a all around pleasant woman to talk with. Thank You
Took my social security check so I couldn’t pay my bills so now I’m homeless. And the teller was telling me they took it and the supervisor told they sent my check back big lier. Horrible horrible
Betsey was amazing! she helped me with everything i needed and didn’t give up!
They were so nice & respectful I adored the staff here!
Horrible credit union. Everything is a chore, nothing is ever easy. They are the example of Customer NO Service. Closing my personal and business accounts. Going to a place that wants my business.
I’ve been banking here for 32 years…excellent professional knowledgeable staff. They have great variety of services. Highly recommended
One of the best bank if not the best bank out there. Customer service is thru the sky. Minimal fees. Great services
Ivan fixed an issue in just a couple of minutes that I spent all day Friday trying to resolve with other employees.
Thank you McCoy Federal for allowing me to slow down in the morning. Your take it easy, snail pace approach to work allows me to take time to just relax (and sometimes have a snooze) at the drive through lane.
I’m so pleased with the way you treaded me on this loan application, thank you Jamie, thank you Jasmine, thank you McCoy.
Great customer service very helpful and knowledgeable. Answered all questions that I had.
Helpful easy and very quick closing on the auto loan, thank you McCoy much appreciated.
Elizabeth Diverge was very helpful and very professional, and answered every question and helped us all the way! Great customer service!!!!
Completely seamless. Very professional in their approach and offerings. I will opening more accounts with McCoy personally and for my buisnesses.
They won’t tell you how much to expect a loan payment to be based on your credit score (just asking for an average based on your profile) unless they run a hard inquiry. Not an honest financial institution as they have tables with this stuff. Stay away from this financial institution.
Christine was extremely helpful and professional. McCoy credit union employees are wonderful
Miriam was excellent to work with she explained the loan process in details from the documents I needed so that the process could go smoothly to the loan closing date Thank you very much 😊 …
My experience with Mccoy has been amazing they are very kind and helpful Christine and Miriam both was very helpful and answered all my questions highly recommend Mccoy Federal for your banking needs
I was able to refinance my car for much lower than expected and it only took a few minutes ! I’m so thankful! Thanks Rachel!
Highly recommend if you need any debt consolidation or loans taken out. The customer service from the beginning of the process till the end was amazing!
Awful customer service at the branch at chickasaw.. I got to drive thru around 5:30 and there was a car still waiting for the teller and when I ask for service she said sorry we closed.. I then asked her that there was a car still waiting …
Thank you McCoy Federal for returning my $504 .00. You’ve restored my confidence in your spirit of fairness. Again, thank you Chickasaw team, you’re wonderful.!!!!
I don’t trust these people. They have policies that target thier less then fortunate members. By charging fees that only an individual with very little resources must endure. I would use caution when doing business with McCoy Federal. One …
I’ve had multiple great experiences with Betsy. She’s always very welcoming, very attentive and does whatever she can to help. Thank you Betsy… great job!!!
The customer rep is great at her job. Made me feel comfortable. asked all my questions. thank you so much
Excellent service. Sorry I didn’t find them sooner.
Havent had problems with bank, but I can say their app needs to be improved , more locations needed, and at least a location open on Saturday, and wish I didnt have to pay % to them when I use my debit card from another bank to make loan payments. Staff has always been pleasant and helpful.
Omg let me just say Christine made my day. I was so down about not being able to have my checking account but she called me gave me the great news and now I am back on track you just don’t understand how they just made me feel today I’m …
McCoy Credit Union has a variety of services so easy and convenient to apply for with great interest rates. Their customer service and products are great!
Absolutely one of the best credit unions
I Refinanced my vehicle with them and they slashed my payments quite a lot
Very friendly service quick and professional
Ask for Christine & Rachel
I have been with McCoy Credit Union for almost ten years!! BEST Bank CREDIT UNION EVER JAMIE MENA is amazing!! She is awesome!!
BETSY WAS AND IS BEYOND AMAZING!! She just gives it all! She is so patient, kind, cRing, detailed oriented, extremely professional and beyond this world!!! She gave me confidence, calmness very loving. She BEYOND EXCEEDED MY EXPECTATIONS …
I’ve been a member of MFCU for over 3-years. I am happy to state that it was through the guidance and service of my business development servicer that I was able to navigate the murky waters during the Pandemic. Thank you Mr. Cowans for the …
Christine was very professional and has excellent customer service skills. From my experience today I know McCoy FCU is the right place for my banking needs.
Dear Courtney Bemis,
You are an Exemplary Banking Executive. It is truly Remarkable to come across …
i was very surprised did everything online and on the phone never had to drive to the bank, which was great. Very professional and courteous.
I love Mccoy Federal, have Banked there since i was 16 and now am 52
Betsy Ruiz was my loan counselor. She was attentive, quick to respond and always available! I loved working with her.
Miriam Sepulveda from McCoy Federal Credit Union provided excellent customer service. She was meticulous with her work and always courteous. It was a pleasure working with her.
I was in a time crunch making a vehicle purchase. McCoy had loan ready to go after applying over the weekend . Monday morning, I had my check and a new vehicle within a couple of hours and I was off to work! Thanks McCoy!
Mr. Reyes at this location was fantastic he totally cared about my situation and listened to my concerns and helped me resolve my issue. I am so happy to have come in to this location they truly are concerned about their members and I am happy to be a member at Mccoy FCU.
Jamie Mena was very helpful with my request. She was timely, answered the phone, and was flexible to meeting my needs. I would recommend Mccoy to anyone who asked. It’s a wonderful credit union!
An absolutely horrible bank. I’ve attempted to assist one of my patients to get some information from them to aid her family during a very rough time and they were less than helpful and ultimately wanted to hang up the phone. When I …
I had a very fast and experience staff they know what they were doing smooth sailing and accurate I never would say this from past experience , this banking experience was great . Fast ,accurate , friendly.
Thank you Rachel for all your help! We are able to refinance both our Vehicles for better rates and terms.
I highly recommend a McCoy Federal Credit Union.
Central Florida Office
I had the pleasure to meet Dijana Bjelica today in my recently visit to the …
Working with Jamie Mena at the Osceola branch was a breeze. It was the most efficient auto loan process I’ve gone through. Completed the process with a few emails and phone calls. Securing financing before hand also allows for you to be in …
Had the chance to speak and be helped by Christine R today, we played phone tag and she was so patient with me while having to do so. Super sweet personality while setting up my new account. So far a very good first impression with Mccoy! …
I just opened my accounts on September 10 and I already have a bad experience starting with this cooperative. I have been waiting for my card from my accounts for 14 days when it has not yet arrived, supposedly it arrived from 5 to 7 days …
I got a very good experience with McCoy credit union. Because they have a great employee’s. Take care off you and they help you all the time. Thanks so much for your help Betsy Ruiz..
We have been a member of McCoy Federal credit Union for over 30 years. It is the best bank we have ever had. We were so happy when they opened in Oviedo and so very sad when they closed that branch. Please McCoy, open a branch in Oviedo again.
I am very unsatisfied with federal McCoy and all of their extra fees when using their savings and simply checking accounts.
Good afternoon I visit this location once a week for coins or bills but today I visit I guess there’s a new boss today and she’s telling me I can’t get change when I do it every week that’s is so unacceptable then wanna mumble under her breath.
All associates involved in my auto refinance were very helpful. They expedited my process and went above and beyond to meet my expectations. If I had a survey I would rate there customer service 12/10 , I will definitely recommend to my friends and family !
Ms. Betsy is the best! She was so helpful and our entire process in refinancing our car and getting a credit card with McCoy credit union was a very pleasant experience. Thank you, Ms. Betsy!
Completely useless, unable to perform any of the services I need in the shared co-op bank. Total waste of my time coming here.
Just refinanced my car with McCoy Federal Credit Union. I am very thankful for all the help Roxana provided me during the entire process. I have been banking with McCoy for almost 11 year and would recommend them for any of your banking needs.
Here’s a huge shoutout to Ms. Betsy Ruiz, Money Management Officer at the McCoy Federal Credit Union, Lending Department. I had so many questions and concerns about purchasing a car and Ms. Ruiz was there to the rescue. I called her …
Linda was great to work with. I really enjoy having Mccoy as a bank. They treat you as a person and not a number. Nothing but great experiences so far. Currently have an auto loan and a personal loan with Mccoy and I have had no issues. Highly recommend
About a month ago, after a review of my household budget, I noticed that my financial profile included several high interest rate loans. With this in mind, I decided to look into securing a debt consolidation loan. …
I was not happy with my Interest rate with Ally so I had paid a visit to Mccoys Federal witch has been my Bank for about 5 years. The bank has been great and I Deff considered refinancing my Vehicle. I met Raphael Reyes in witch i spoke too …
These comments only apply to the acquisition/transition of gulf states cu to mccoy (my checking/savings is/was with gulf states). I have been waiting 2 days for someone fr mccoy to call me back to answer a very simple question. I’m 39th in …
Cicily is wonderful! I always receive the best customer service and I would like for management to know this. She always goes above and beyond! I am a very happy customer! -Christa Bosser
I’ve been working with Christine Rivera, at McCoy Federal Credit Union, since April. She’s been professional and very kind. She’s answered every question that I’ve asked, either by phone or by email, and very quickly. I felt respected and …
Buying a car is nothing easy. Raphael made this possible just because the way he do things at MCCoy… Honest, fast and professional. Came with a high interest rate from Carmax; came to MCCoy and Raphael right there introduce himself and …
I am giving McCoy Federal Credit Union a five star rating for my recent loan application experience. I applied for a Personal Line of Credit and was contacted via phone within 24 business hours seeking additional documentation for review …
McCoy had the best rate around for 72 months. I was able to buy a new car with ease and keep the payment where I wanted it. The process was extremely easy and the bank worked directly with my lender. I’m excited to do business here!
Jamie, Christine, and McCoy Federal were an honor to do business with. Very respectful friendly people and i am very much looking forward to banking with them. Thank you for everything!
Barbara from Member Services was exceptionally helpful when I called about an account access issue. She was polite, professional and most importantly patient with me, the member who was having an issue. Thanks to her help, my issue was …
Excellent service provided by Sylvia. Took the time to answer all our questions, and explain all details of our loan, staying longer and never making us feel rushed. Absolutely professional. What an amazing experience!
I’ve always felt as a valued member and on this occasion I must take the time to praise all you guys at the McCoy Rd branch and more so Christine Rivera who recently helped me apply for an auto loan with such professionalism but yet …
After being a member for over 25 years I will be closing my account with Mccoy. The level of customer service received today was unacceptable.
McCoy took over the Maitland location which was previously Gulf States on July 1st. The main problem is it takes an hour or more to speak with someone when you call. It has a callback feature where you do not lose your place waiting that …
I Had a wonderful opportunity to visit the McCoy branch of Chickasaw Road the group is very professional and set it on the affection and attention of the customers needs and they are class act
Emily was very helpful and professional. One of the best tellers I’ve ever experienced.
At first I thought to myself that it was impossible for me to do good with my credit. I am a customer of Bank of America and I received for my credit standing $600 and no other offers, I wanted to refinance my car, but I didn’t do it with …
I am writing to share my experience regarding the service I received at McCoy Rd . Elisabeth is professional full of knowledge about her duties and responsibilities. She provided me excellent service and explained to me all the required …
Where do I even begin. It was my first time ever going into a bank and opening up an account with you guys, I had no idea how it was going to go but Miss Ambra Carter made it such a wonderful experience. She walked me through every single …
When I first got an account here, I was happy to have found this Credit Union.
After a little over a month, I am extremely disappointed. …
Jose Linton was very Outstanding and very patience with me. This is the McCoyFederal Credit union at 1900 McCoy Road, Orlando, Florida 32809. Very friendly with a smile.
Today i spoke with Christina Rivera and she was very helpful and courteous I was having a difficult time logging into my account she stayed on the phone assisted me with resetting my password and making sure i was able to login . I thank her for her excellent service . Kudos to her
My experience was very good, Sylvia was very helpful from beginning to end.
She helped in the setting of my online banking, user id set up all the way to downloading the mobile app. I left very impressed with the customer service …
I would strongly suggest that you look elsewhere for a car loan. They will entice you with below market rates but after you sign their multilayered scam machine will be put in play against you. For starters, they never send you instructions …
Stay away, find a different credit union. McCoy has denied me the skip a payment for hurricane Ian because I have only made 2 on time payments. Home completely flooded, everything destroyed, the financial burden is huge. Good ol McCoy won’t …
Want to thanks Michelle for a great service, just refinance both of my two cars and it was 1 2 3 that easy. I am so happy stress free and so happy for the easy process. will keep her on mind for future service,, THANK YOU