The worst insurance company I’ve ever had to deal with. Have submitted multiple claims and they’ve either been lost or forgotten. Wasted out of pocket money due to MedBen’s negligence and lack of customer support. Have followed up via phone …
My customer care service agent was amazing, extremely pleasant & friendly.
Very impressed with this insurance company as a whole and its customer service
You need to approve things when people need them. You really are going to deny people on pain management for uncurable diseases! You ought to be ashamed, you are all scam artist!
They believe they are doctors and know what’s best but now have to pay out 100’s of thousands of dollars due them refusing a medicine for my chronic disease. They are horrible humans. Never use them. They care about making a profit that is it.
they only pay what they want to pay. if your doctor charges you 3000 dollars for an operation and they only want to pay 500, then you have to pay the rest. if the doctor in the hospital suggest a treatment and medbens highschool dropout …
Customer service is a joke! I’ve called 3 times, was placed on hold 2 times and waited for 21 min for a representative. Finally when a rep answered I was placed on hold for another 9 min and transferred. Then got a person who asked when my …
Ridiculous, MedBen goes out of their way to deny benefits on the initial round of billing. FIGHT the denial and know your plan, you can win the appeal process. The frustration is that you shouldn’t have to fight in the first place, they …
There’s a huge misconception that MedBen is an actual insurance agent. It is NOT. MedBen is a third-party administrator which means we have clients (companies) that we assist. The client, YOUR EMPLOYER, is the one who has final say as to …
I called MedBen before I accepted a job at Genesis Healthcare in Zanesville, Ohio because I wanted to know if I could still see my current doctor, who I love. Boy, am I glad I did this because they were absolutely NO HELP!!! She told me …
My 4 year old daughter scratched her eye and needed medical attention. These people sent a questionnaire and I have to fill it out before they decide if they want to pay it or not. Its a child with an eye injury! Asking where it happened, …
Medben always gets great reviews from our staff. They are friendly and very helpful. It’s amazing how much time they will spend helping a staff member resolve an issue.
This place is very dysfunctional! Every time i use my benny card i get a letter in the mail needing verification. However, i have mailed in copies of the verification needed and I still get my card suspended because “they never received” …
Literally the worst insurance I’ve ever had. I’ve got billed for everything and have to pay out of pocket. I don’t see the point in paying to have their insurance when I end up paying for everything myself. I get billed for my car accident …
It’s better than not having insurance I guess. Med ben Cancelled my benny card after 2 transactions, 1 for a dentist bill and another for a office visit co pay totalling less than 15 dollars. They ask for a EOB to show the charges, but …
The Benny Card department is hopelessly still 50 years behind in the way they do things. There is no system online to upload the receipts when you use the Benny card. The request for information comes a month or two later and in mail. If …
I have spent HOURS on the phone with insurance and providers trying to get claims processed. Insurance tells me one reason claims are not getting processed and tells providers a completely different reason. Im getting nowhere getting 8 …
Never had any major problems with MedBen. People writing bad reviews need to realize benefit coverage affects out of pocket expenses and that your employer has a lot to do with what kind of coverage you get, know your plan and know it well.
Been dealing with these folks for over a month to determine if a hospital system is in Network. Told they were and the provider they have shows on web page. When Metro Health calls, they are being told they are not in network. this …
Anytime I need help with one of our employees questions about their health care, MedBen is quick to get back with me in a very professional manner. They are always there to help with any and all questions!
This insurance is garbage. They are not timely and don’t cover anything. Took a month for them to figure out if they were going to cover my husband’s dental surgery. Hes now at home with a fever and an infection because they take forever and don’t notify their patients.
One of the worst companies I’ve dealt with. Always having to show explanation of benefits, not wanting to pay out claims. So worried about irs term and conditions when it the individuals rights to pay taxes
MedBen is a great partner for our self insured medical plan. They are quick to answer questions and the semi-annual and annual plan reviews are invaluable.
A few months ago I shattered my wrist in two places and had to undergo surgery which required a one (1) plate and six (6) screws, all of which are permanent, to be put in my wrist/arm. I was prescribed a custom orthotic wrist brace from the …
MedBen is such a great company to work with. Everyone there is professional, very responsive and communicative, and so helpful when you need anything! Highly recommend doing business with them!
This company is not with the times. I’ve requested to make a payment over the phone but they refuse. They want a check or money order mailed to them. It’s 2020, get with the times. Next, why do I have to print off a sheet from your website …
I work with various employees of MedBen on a regular basis and have been nothing but pleased with their responsiveness, professionalism, kindness, and helpfulness! They are truly a great business to work with and I would highly recommend them!
MedBen has been a great Third Party Administrator to work with. The customer service team is available to answer a member’s question on the employer’s plan document as well as explain any claims questions with the member. They also work …
MedBen is an excellent third party administrator, they are not an insurance company. They follow the plan designs for their clients and pay claims based on the plan designs. As a former client of MedBen with approximately 350 members on …
I’ve worked with MedBen for over 27 years. Nothing in the world of health insurance is going to be perfect but MedBen is different in that you can reach out to and talk to a live/local employee that’s willing to help. I’ve been very happy with my experiences with MedBen.
I have been battling for 9 months to try to get a claim paid for my son’s procedure. We’re talking multiple e-mails, faxes, letters, phone calls and it’s like pulling teeth to get responses out of them! I’ve been waiting now for a month for …
They will likely need further info from you to process claims but they won’t actually reach out to you to get that info, they’ll just suspend your account and let you figure it out. …
MedBen is always professional and responsive to any issues. They proactively manage our account. Our business has been with them for over 15 years and we are very satisfied.
I recently retired and had an outstanding balance on my MedBen issued FSA account. I was told by MedBen that I could not continue using the FSA debit card after my retirement and that I would need to request a refund of the balance. After …
Latina worked with me for an hour and a half answering a lot of questions about upcoming hospital stays and bills from previous ones. I really appreciate her thorough and well thought answers.
We have worked with MedBen for many years and have always received superior service at an affordable price. I have worked with other TPA’s and no one has met MedBen’s excellent service. I hope to continue my relationship with MedBen for many years to come.
Absolutely the best TPA I could ever think to partner with. From the administrative to the employee interaction, nothing but great service and value. I won’t go any place else.
We have used MedBen as our TPA for medical since 2017 and they are amazing. The support and prompt follow-up customer service is exceptional and helps make my job easier.
Amber F., helped me with an issue I was having by calling me back the next day(as she said she would!!) and making sure I had enough medical equipment to last until she could call me back the following week when she would be back from her …
The worst insurance company I’ve ever had to deal with. Have submitted multiple claims and they’ve either been lost or forgotten. Wasted out of pocket money due to MedBen’s negligence and lack of customer support. Have followed up via phone …
My customer care service agent was amazing, extremely pleasant & friendly.
Very impressed with this insurance company as a whole and its customer service
Decent priced
Prompt customer service.
Ok
the worst coverage I’ve ever had
MedBen is a great company to work with.
The cafeteria is great now 😊 …
Excellent customer service, very friendly and helpful!
Customer service is nonexistent. Reps are rude as can be
Holds can be long but the people you speak to are generally very helpful.
You need to approve things when people need them. You really are going to deny people on pain management for uncurable diseases! You ought to be ashamed, you are all scam artist!
Prompt and efficient response. Everyone of the staff is a joy to work with.
MedBen always has the attitude of doing EVERTHING possible to help the customer.
Easy to work with, good products, that with constant monitoring save us money.
There has never been an issue I have addressed with them that they had not reached out to me with the answer.
MedBen delivers great customer service. Pleasure to do business with.
The resonse form customer service is always as prompt as can be and thorough.
Professional, prompt and accurate service!!!
Better know a good witch doctor or Navaho medicine man if ya get sick. MedBen will empty your bank account and give you an ulcer.
Very helpful and easy to work with.
They believe they are doctors and know what’s best but now have to pay out 100’s of thousands of dollars due them refusing a medicine for my chronic disease. They are horrible humans. Never use them. They care about making a profit that is it.
MedBen give exceptional customer service. They are always looking for ways to reduce our costs.
they only pay what they want to pay. if your doctor charges you 3000 dollars for an operation and they only want to pay 500, then you have to pay the rest. if the doctor in the hospital suggest a treatment and medbens highschool dropout …
Customer service is a joke! I’ve called 3 times, was placed on hold 2 times and waited for 21 min for a representative. Finally when a rep answered I was placed on hold for another 9 min and transferred. Then got a person who asked when my …
Ridiculous, MedBen goes out of their way to deny benefits on the initial round of billing. FIGHT the denial and know your plan, you can win the appeal process. The frustration is that you shouldn’t have to fight in the first place, they …
There’s a huge misconception that MedBen is an actual insurance agent. It is NOT. MedBen is a third-party administrator which means we have clients (companies) that we assist. The client, YOUR EMPLOYER, is the one who has final say as to …
I called MedBen before I accepted a job at Genesis Healthcare in Zanesville, Ohio because I wanted to know if I could still see my current doctor, who I love. Boy, am I glad I did this because they were absolutely NO HELP!!! She told me …
My 4 year old daughter scratched her eye and needed medical attention. These people sent a questionnaire and I have to fill it out before they decide if they want to pay it or not. Its a child with an eye injury! Asking where it happened, …
Medben always gets great reviews from our staff. They are friendly and very helpful. It’s amazing how much time they will spend helping a staff member resolve an issue.
This place is very dysfunctional! Every time i use my benny card i get a letter in the mail needing verification. However, i have mailed in copies of the verification needed and I still get my card suspended because “they never received” …
Literally the worst insurance I’ve ever had. I’ve got billed for everything and have to pay out of pocket. I don’t see the point in paying to have their insurance when I end up paying for everything myself. I get billed for my car accident …
It’s better than not having insurance I guess. Med ben Cancelled my benny card after 2 transactions, 1 for a dentist bill and another for a office visit co pay totalling less than 15 dollars. They ask for a EOB to show the charges, but …
The Benny Card department is hopelessly still 50 years behind in the way they do things. There is no system online to upload the receipts when you use the Benny card. The request for information comes a month or two later and in mail. If …
*** update*** our Pediatric dentist just dropped MedBen because of their uncooperation. …
I have spent HOURS on the phone with insurance and providers trying to get claims processed. Insurance tells me one reason claims are not getting processed and tells providers a completely different reason. Im getting nowhere getting 8 …
Never had any major problems with MedBen. People writing bad reviews need to realize benefit coverage affects out of pocket expenses and that your employer has a lot to do with what kind of coverage you get, know your plan and know it well.
Been dealing with these folks for over a month to determine if a hospital system is in Network. Told they were and the provider they have shows on web page. When Metro Health calls, they are being told they are not in network. this …
Anytime I need help with one of our employees questions about their health care, MedBen is quick to get back with me in a very professional manner. They are always there to help with any and all questions!
This insurance is garbage. They are not timely and don’t cover anything. Took a month for them to figure out if they were going to cover my husband’s dental surgery. Hes now at home with a fever and an infection because they take forever and don’t notify their patients.
VERY quick response to questions. Excellent and proactive service with new federal legislation.
One of the worst companies I’ve dealt with. Always having to show explanation of benefits, not wanting to pay out claims. So worried about irs term and conditions when it the individuals rights to pay taxes
MedBen is a great partner for our self insured medical plan. They are quick to answer questions and the semi-annual and annual plan reviews are invaluable.
A few months ago I shattered my wrist in two places and had to undergo surgery which required a one (1) plate and six (6) screws, all of which are permanent, to be put in my wrist/arm. I was prescribed a custom orthotic wrist brace from the …
MedBen is such a great company to work with. Everyone there is professional, very responsive and communicative, and so helpful when you need anything! Highly recommend doing business with them!
This company is not with the times. I’ve requested to make a payment over the phone but they refuse. They want a check or money order mailed to them. It’s 2020, get with the times. Next, why do I have to print off a sheet from your website …
I work with various employees of MedBen on a regular basis and have been nothing but pleased with their responsiveness, professionalism, kindness, and helpfulness! They are truly a great business to work with and I would highly recommend them!
MedBen has been a great Third Party Administrator to work with. The customer service team is available to answer a member’s question on the employer’s plan document as well as explain any claims questions with the member. They also work …
Had a horrible experience, despite countless updates and hours of conference calls, claims were still processed incorrectly.
MedBen is an excellent third party administrator, they are not an insurance company. They follow the plan designs for their clients and pay claims based on the plan designs. As a former client of MedBen with approximately 350 members on …
I’ve worked with MedBen for over 27 years. Nothing in the world of health insurance is going to be perfect but MedBen is different in that you can reach out to and talk to a live/local employee that’s willing to help. I’ve been very happy with my experiences with MedBen.
I have been battling for 9 months to try to get a claim paid for my son’s procedure. We’re talking multiple e-mails, faxes, letters, phone calls and it’s like pulling teeth to get responses out of them! I’ve been waiting now for a month for …
The people who work there are overall nice. I have talked with some of the most understanding people even though they could not help me. …
They will likely need further info from you to process claims but they won’t actually reach out to you to get that info, they’ll just suspend your account and let you figure it out. …
MedBen is always professional and responsive to any issues. They proactively manage our account. Our business has been with them for over 15 years and we are very satisfied.
Wonderful service from Shannon! Thanks so much!
I recently retired and had an outstanding balance on my MedBen issued FSA account. I was told by MedBen that I could not continue using the FSA debit card after my retirement and that I would need to request a refund of the balance. After …
Shannon did a great job. Very helpful and efficient
Latina worked with me for an hour and a half answering a lot of questions about upcoming hospital stays and bills from previous ones. I really appreciate her thorough and well thought answers.
MedBen does a great job for us! Always responsive to our inquiries and questions and quick customer service.
We have worked with MedBen for many years and have always received superior service at an affordable price. I have worked with other TPA’s and no one has met MedBen’s excellent service. I hope to continue my relationship with MedBen for many years to come.
Our company has been with MedBen since 2002 as our medical TPA and have had and continue to have a great experience.
Insurance benefits that are offered to employees are very good. The insurance company pays on time and has not been a hassle at all.
Thank you Allison for helping us!
Your experience and professionalism definitely shine.
I am glad you are a team member of MedBen .
Absolutely the best TPA I could ever think to partner with. From the administrative to the employee interaction, nothing but great service and value. I won’t go any place else.
MedBen is a great partner for Miami Valley Steel. Our employees appreciate the accurate and timely processing of claims.
We have used MedBen as our TPA for medical since 2017 and they are amazing. The support and prompt follow-up customer service is exceptional and helps make my job easier.
Amber F., helped me with an issue I was having by calling me back the next day(as she said she would!!) and making sure I had enough medical equipment to last until she could call me back the following week when she would be back from her …