Medex

Medex Medical Supply

MedexSupply is the one of the largest national suppliers of discount medical, surgical, durable, lab & home healthcare supplies and equipment. … See more

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Medex Reviews ( 33 )

  1. Recieved wrong item. Customer service will not respond. A week later and still no returned call from the message I left. Rep hung up on me after I asked about who to talk to for help. (I wasn’t angry or rude at the time.) Very disappointed.

  2. Great service and great prices. Their customer service is wonderful. I had to return an item (changed my mind- nothing wrong with the item) and they were very prompt with communication and let me know what was going on every step of the way. They were happy to credit me and were very helpful.

  3. Paid $365 freight for a $457 item and it was damaged upon arrival. I requested a $100 off the shipping. Customer service rep contacted me and they credited my account $100. Business with Medex Supply is very pleasant. Thank you.

  4. Order placed back in april for reusable respirators. No communication, no response to emails. I’ve made multiple attempts to cancel. I just want my money back. The pandemic will be over before I receive that respirator for my wife, that needs it as a nurse. Thanks for nothing!

  5. New customer, first order was delivered missing a expensive product. Medex supply claimed they delivered it and after a warehouse check they claim their inventory matches their delivery. They emailed me instructing me reorder this $200 …

  6. So far haven’t received my order. I ordered a replacement part on 1.3.2020 which according to their website description should have shipped 1.6.2020. Today is 1.14.2020 and I have not heard anything about the shipping of my item. Note the item did not say it was out of stock or would take longer to ship. Not cool.

  7. In trying to help my mother find slippers that make her feel stabile…I ordered from this company. My advice – DON’T. They’re return procedures are very restrictive, and then they want to charge 25% restocking fees and you pay for return …

  8. I received an incorrect item. After 3 calls and 5 emails I finally got a response. First I was told that since I paid original shipping that I wouldn’t have to pay return shipping and that there would be a 20% restocking fee ($3.60). Didn’t …

  9. Purchased a hospital bed mattress for $196 and change. Received a order # the next day. Later that day received a email and said the price on their website was incorrect and I would owe another $120 on top of the $196 I already had paid. Needless to say I cancelled the order. Poorly run business.

  10. They were a little slow to ship, hence just 4 stars. But it was easy to talk to a real person and Nancy and Amy were both very helpful. The product arrived about a week later than anticipated, but it was as advertised. I was worried when I saw all of these terrible reviews, but my experience was good.

  11. the best service and best prices. Their customer service is wonderful. I had to return an item (changed my mind- nothing wrong with the item) and they were very prompt with communication and let me know what was going on every step of the way. They were happy to credit me and were very helpful.

  12. I had ordered two half face reusable respirators six days ago. The money was immediately taken out of my account and the order sat at “processing” since then. I made multiple attempts to check on the status of the order and today I received …

  13. Be aware of fraudulent activity. Once a product is purchased and confirmed, they send an email to inform you of a price change to a higher price (even though the cheaper price is still listed on the website). This happened multiple times …

  14. Bunch of liars! Charged the entire money but never Informed the item was out of stock. Still waiting and it’s been 2 months and they don’t even follow up on the item ordered or the status. Worst customer service and honestly they should not …

  15. Purchased an item on their website for $750. I received an email the next day from their custom support asking me to accept or decline a $300 increase for the product because they had it mislabeled on their website. I cancelled the purchase …

  16. My story begins 3 weeks ago when i called as a new customer to place an urgent order for an important client of mine. The staff at first was very helpful by telling me everything i wanted to hear, such as how they had the items i had been …

  17. I received my order within a fair time frame. Medex supply kept me informed over the process and shipping details until my order got delivered.
    God Price …

  18. Today I received replacement tips for bariatric quad cane that I ordered back in July 2020. I never heard from them. Today is December 1,2022. This is the worst company. Do not order from them. I should have at least received a letter that …

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