Receive top quality service, advanced medical products, and mobility solutions you need when you choose to work with Medical Necessities … See more
Read More| Friday | 8a.m. to 5p.m. |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8a.m. to 5p.m. |
| Tuesday | 8a.m. to 5p.m. |
| Wednesday | 8a.m. to 5p.m. |
| Thursday | 8a.m. to 5p.m. |
907 W James M Campbell Blvd, Columbia, TN 38401
Nightmare company!
Horrible company
Horrible customer service. Took 4 days to get a call back from them.
I had to pick up my brothers knee walker and the girls behind the counter had no clue what was going on.
Stay away! This company is a boiling pot of insurance fraud from start to finish.
Nobody answers the phone, nobody calls back. I’ve been 2 1/2 weeks without my CPAP—glad I’m not on oxygen!
Medical Necessities must be the most disorganized and unprofessional companies EVER. Waiting for medical equipment for hours, still not here. No call being returned. DISGRACEFUL.
Poor company to deal with. Very slow in sending CPAP supplies. Exceptionally poor communications.
No one answers the phone! I’ve tried to get oxygen for 3 weeks… Nothing! I don’t think these ppl want to stay in business.
Help is not good. I received equipment missing parts and could not be told the amount for my rental.
These people do not care about you at all. I understand that you have to make money but it is ridiculous. I hope you or your family needs oxygen and get treated like this.
Faith was very professional and very friendly. She was very explicit with instructions of nebulizer, and I would highly recommend her.
Johnny Hill was the delivery technician. He was very knowledgeable, courteous and very helpful. I appreciated his expertise.
Both of my visits have been very good.
Sherry helped with new mask and my Cpap
Machine.
My daughter is sick and the staff had everything she needed for her brething treatments ready when I walked in. Didn’t have to wait. Fast service awesome people.
I have called numerous times to no avail. Continuously transferred to voicemail. As of to date I haven’t rec’d my CPAP supplies.
I havs never seen medical supplie place service custumers like these people do call u tell u insurance approved than they have ur walker to get there and say sorry we gave tgem all out what for real is it first come first first serve bases
They do not follow up on your equipment
Was charged twice for the same equipment. Auto billing done without my permission. Still waiting on my refund for over 7 days now.
having been instructed by my Dr. Laura Hunt that i was in need of oxygen on a daily basis, she helped me obtain the services of your company. they first brought me temporary oxygen generator to my hospital room at Williamson Medical …
Phone call on Saturday morning at 7:55 a.m.; call awakened me and I could not get to the phone in time . Tried to return the call and was advised by a recording that office was closed; I must call back during business hours. I have 4 voicemail messages from earlier this week; I will call you when I can. RR
this place is terrible. You can never speak to a person and when you do they are rude and act like you are a bother. When i did speak with a person they tried to say they were waiting on something from the doctor. This was not true since i …
They’ve gone out of their way to be helpful, above and beyond. I so appreciate these folks, very caring and accommodating! However, I have tried repeatedly to pay on the bill and consistently get a DNA error!
Horrible place. They do not care about you. They informed me it would take 48 hrs to get my insurance processed. Then they turn around and say it will be 3 weeks from then before they can get me an appt to get my machine. I quit breathing …
My wife had terrible issues with the billing, coaches, and staff in general. just getting to speak to someone was a task. She was sent wrong supplies, billed incorrectly, and just got her bill Thursday and they charged her credit card …
OMG ! What a nightmare !! I am unable to do business with these individuals because they have no clue what they are doing. I was put on hold so many times I can’t even remember. And left there on hold. For very long periods of time. just …
Very disappointed in this company.. I am new got my cpap machine my first mask I could not handle the nose piece.. The women I was talking with was not at all nice person.. I took the head piece back got different one. The nose piece is way …
My 87 year old mother-in-law was released from the hospital after having a broke hip (surgery) and Pneumonia. The bed was ordered before she left the hospital. I called several times but they blamed the doctor and I talked to the doctor and …
Went there Tuesday(2/2/21 around 4:30pm) to pick up a tube for my nebulizer the girl that was sitting up front has one the worst attitudes i have ever seen to work in customer service!!! She was not friendly, had a look of disgust on her …
2 months in a row, my husband’s “auto-delivery” was messed up. This makes month #3. He calls FROM WORK, and he gets put on hold foreeeever. He is having to go out of his way after work, to go to their office, again. Not cool.
I had a really great and enjoyable experience with the ladies here. The front desk lady was nice and helpful. The nurse that I went to the back with to get set up with my cpap was absolutely amazing. I can’t praise her enough. She was very …
Medical Necessities is singularly the worst business I have ever been cursed to use. No stars… none!!!
My sleep doctor has chosen to continue to expect me to use this company despite …
I have been waiting a month to get my monthly supplies for my BiPap machine. I placed one order and never received anything. I called and they said they had no record of my order. I placed a new order. Its been two weeks and still no supplies. They don’t seem to know what they’re doing or don’t care.
Had to give one star. Wouldn’t give anything took almost 4 months to get cpap supplies my hose broke in two. Kept telling me it was Dr’s office holding it up. But in fact no one at this business knows what they are doing. Got a different …
We have been waiting since Thanksgiving 2018 for a Rolator walker. After contacting our physician and medical requests faxed and relaxed yesterday finally received a call from Medical Necessities. … saying Medicare would pay all costs …
Update: May 9th – The company now expects me to pay $1700 for a machine I can buy from any CPAP store for $650. They have fraudulently billed two insurance companies for the full amount of this machine and expect me to pay it since I am …
My wife needed all new equipment, everything was correct and delivered on time. Thank you to Jeffery the driver who delivered the equipment and made sure I knew how to use it, and thank you to Kimberly at the office who made it all happen.
During the past two weeks my doctor’s office has twice faxed in to Medical Necessities my Rx for new breathing supplies and they cannot locate the paperwork so still waiting for supplies. I have called three times and was on hold all three …
I’m currently standing in their office.. listening to the receptionist making fun of patients that are calling in for assistance. I’m a nurse and I know how difficult it is to deal with people however you don’t do this in front of other …
I picked up my new rollator walker Monday and paid an extra $50 that Medicare didn’t pay. They brought out a black colored walker for me. I signed the papers and we walked out. No sooner than walking out the door I told my husband that I …
Very uncooperative uncaring group of people I’ve ever had to deal with. Very hard to get supplies some as simple as getting a new filter for my cpap. You have to go through an act of Congress to get anything!! My wife is very sick and …
My mother’s oxygen concentrator quit working today (this is the 2nd concentrator we’ve had in the last month) so I put her on her portable/emergency tank which is very small and is supposed to last between 2 and 4 hrs depending on how many …
It’s been 3 months and we have called repeatedly to get supplies for my husband’s CPAP machine. They claim they filed our insurance. We called insurance Co. They have not received any claims for supplies. So they lied more than once! They …
The worst customer service I have ever had in my 67 years The attitude of the employee were horrible. They treated me with total disrespect. I am goning to make sure my doctors never use there company for any of my business in the furture. …
Terrible customer service! So uncaring. Numerous calls about ordering and sending mu cpap supplies over the past 4 months. Told they would get my records on three occasions and called back they had not done it and red flagged my chart. Then …
Called this morning because my husband’s oxygen concentrators alarm went off and would not reset. The representative called me back and in less than 4 hours we have a new unit in place and working great. Can’t get better service than that. Thanks so much!!
I broke the plastic piece between headgear & mask. Because I don’t reorder supplies from them they refused to sell me a replacement piece. To clarify, I wasn’t trying to file under insurance or anything, I asked to just pay full price & …
I was charged for oxygen equipment for a whole month after my Dr. Discontinued it. It took them several days to pick equipment up, n I was charged for a whole month, when they should have picked up in a timely manner. Trying to get that …
They were suppose to come and service my oxygen tank. I can’t use it because of the alarm going off. Had to be at work at 10 AM, I made sure to tell them when I made the original appointment. They never called or showed up. I called to …
The initial tech was great. I had to reorder portable O2 tanks and they told me it would be a week. They were not delivered. I called and had to leave a message. Someone called me back that was nasty and said she would put in an order. I asked why another order and I needed these now. Of course I did not receive the needed supplies.
Tried to get new cpap but after months of trying found out order was cancelled in May without our knowledge. No effort to assist in getting one.
I tried to obtain a CPAP machine for 7 weeks, always receiving different excuses why one wasn’t available. I had called several times, and no one would answer. I left my number, and no one called back until I went to their location and …
Amazing service.
You go in and wait in the visitors area, very clean, nice, and comfortable with super friendly staff. Then someone will come out to get you to bring you into …