No star really! My Dr finally sent paper work for my supplies, Dr said call you. You said call back Monday to find out when I will be getting my supplies. You said you would call me. You didn’t. I tried calling you. No answer. Left messages …
Incredible customer service, the staff at MSC make sure to answer all of your questions and ensure that your are totally comfortable with your equipment.
It was great to get good service from this company. They are very knowledgeable and listens to what u have to say. They also were very prompt in their service
Overall a good experience with the knowledgeable staff. All questions were answered to my satisfaction, and the device is easy to use (although somewhat uncomfortable).
Took way to long to schedule an appointment, let alone a return call, but in the end, they have a good clinician in Cincinnati and great instruction on the CPAC
My insurance company switched providers and I had to wait 2 months for my new machine then they never said it was on it’s way or gave me the choice to come in and get used to my new machine when it did finally get here I had to call a tech …
Mary Ann, RT was prompt, explained use and care of unit well! The unit is easy to use, quiet, and comfortable. I especially like the ability to follow my progress on line!
Was told I would be contacted first, that never happened before someone was at my apartment delivery at 11p without notice. Then continue to lie about delivery and delivery again without notice,had to totally pickup myself as once requested by customer services, very very poor service.
Excellent company to deal with..I got a nebulizer a few years back & now a humidifier..Staff is very knowledgeable & helpful..if I need medical supplies I will deal with this company..I definitely recommend Medical Service Company!!
I have not yet been to the company but I have spoke to several staff people the customer service is excellent they’ve helped me with the CPAP machine they sent a representative out he went over everything step-by-step and he showed me how …
Called MSC after 5 pm today and got the Compliance officer. I needed some bed parts replaced. She got it handled and ill have everything by tommrrow a.m. no problems w MSC.
This company is horrible they leave your stuff on the porch without calling to let you now. They give you equipment that doesn’t work and you can’t talk to any supervisor. My orders have been mess up 10x
Excellent service. I took my BiPAP machine on a trip but forgot a part needed for it to work effectively. They overnight-ed the part to my hotel and my machine worked fine for the rest of my trip. Great Service.
Even with insurance, they charge nearly full retail cost for supplies. On top of that, they regularly send the wrong equipment (only once out of 5 shipments have they actually sent the right thing). Closest thing to a scam as I’ve encountered in the medical supply industry. Stay away.
Horrible company with horrible customer service well my story begins almost a month ago I was given a nose mask for my CPAP machine but I am a mouth breather and told them that I am a mouth breather because severe allergies I tried the …
HORRIBLE company to do business with! Customer service is lacking on every level. Took this company several days to come out and repair a bed for a client. Had no problem taking your credit card for the $100 service call fee, and many, many follow up calls to get a response. Wouldn’t recommend this company to anyone!!!
If you ignore the automated phone system and get thru to a human, service is pretty outstanding. The girls on the phone are very helpful and courteous. I’ve dealt with other suppliers and found them to be indifferent at best. These are decent people that care
A lousy company to deal with, I needed a wheelchair to leave nursing home and it was supposed to be all set up and delivered before my day of departure,hah! After many phone calls and promises that the chair would be delivered on that day …
Glad to hear Seeley Medical is taking over providing medical supplies. Every order my husband placed over the years was incorrect!! A few items, yet wrong! Would say they would pick up incorrect things, usually did not. Every time resulted …
Over all you are a five star company. Kudos to Alica out at the front desk. This woman is awesome.
My only complaint is the lack of compassion when I call for a c-quall. I have …
We used them, the first machine kept alarming, had to call and urge them to bring another, at first they were not going to, called back and spoke to Jeff, he was good, made it happen, the second machine was better/newer, but moisture …
I received an email from Medical Service Company to rate them. I tried a half dozen times to rate them a 7 out of 10, but kept getting a rejection message saying the company would not accept my rating. I tried rating a 10 and it accepted …
Worst customer service on the planet. Accepted my insurance and then billed me directly. Been 4 months trying to figure it out. No one there cares. I switched medical suppliers.
Horrible horrible service. Before I was to get discharged from the hospital, I needed a nebulizer for asthma medicine. The discharge nurse called my insurance to get an in-network medical supply company and went with this place. I …
I received defective medical equipment that I returned and Medical Service Company expects me to still pay the deductible not covered by my insurance. I refused and they are turning me over to collections.
I have been working with Medical services for the last 3 yrs and I have to say that the services that they are horrible and should not be able to work with elderly or disabled people at all. They take advantage of people and all out lie to …
They delivered my Mother’s wheelchair the next day. The staff is very efficient and handled all the insurance paperwork. When they delivered my Mother’s hospital bed the next day, the technician was very helpful. I highly recommend this company
I had to make 7 phone calls just now with significant amounts of hold time before I could get a human response. Not sure if this is due to staffing issues but this isn’t the first time this has occurred. Also now they are charging for short …
The staff was very friendly and helpful. They were very professional and made sure to educate me about the cpap machine I had to have. The office was clean and there was interesting information about the company. I would recommend this place to anyone needing a cpap or any other machine to help them breathe
Thank you so much! The hospital bed, commode and transfer board have made such a difference in my mom’s comfort level and I appreciate how quickly, easily and professionally they were provided. I especially appreciate your driver Robert who …
Nearly every time I deal wit these people they give me out and out false information and tell me things that just aren’t accurate. I’ve recently lost a swivel part. ( i think the dog ate It ? ) after being told that i was eligible for a new …
Great Experience! Once my order was received I was contacted within a couple days. I was able to schedule my appointment for the following week and was in and out the door with my equipment and full knowledge of how to use it.
I was able to schedule an appointment for the next week instead of waiting longer. I enjoyed my visit – all of the staff was super helpful & friendly. They made sure our class stayed on track for the start & finish time. We were given all …
pre business hours on 9/22 I called with an emergency. My oxygen concentrator alarm went off, had to turn machine off. I got their ’emergency’ contact (an answering service). after I explained my problem and that I am now breathing off a …
MSC has been a wonderful provider of my BPAP equipment. On my first day with the equipment, I broke off a part. Mary Ann responded to my call and came out with the replacement on a Sunday afternoon. My equipment is easy to use and easy to …
Have used this company for over tens years. In the beginning their services were efficient, and phones answered quickly. Now phone calls take up to 20 minutes to get anyone, and when you do they are not very informed even up to the …
We have used this company on and off for over 8 years. While they USED to be a great, responsive company they are no longer. Not surprisingly the people that worked there and got things done in their “Cleveland” office (the one I always …
Finally had to admit it was time for a CPAP machine. Family is ecstatic with my new lack of snoring… 🙂 Whole process has been made so much easier by Medical Service Company. They stay on me about my progress (in a good way) and help …
A cpap was ordered for me by my primary care in May. I had two different insurances. Due to a warehouse error, I didn’t receive the machine until August. I was just informed by the company that they cannot bill until the machine was …
Service is awful. they continually make unsolicited calls trying to sell supplies. When you need something they are incompetent. Three times now I have ordered something and they have said they are sending it. Then they found they …
Horrendous customer service. Been trying to get a RECEIPT (because they never gave us one): a single piece of paper mailed… or a pdf file in an email. Without it, we’re paying needless insurance fees. …
I was forced to change supply companies because my previous one did not have the portable oxygen machine I needed. I would not recommend this company ! Their equipment is not reliable I’m now waiting on a third yes third portable oxygen …
Be ready to have to chase MSC Sleep down if there is anything wrong with your order. They do not call you, email you or send something in the mail. For example my HSA card did not have enough on it to cover the bill. They will just freeze …
LESS THSN 1. Still trying to talk to someone. Call the Customer Service number, auto hold for 5:30 before recording says leave a message. When you begin to speak, system states that no voice is detected, three times, before it automatically hangs up on you. Bottom line, find another company.
How is this company still in business? A month ago problems with my CPAP arose where it was obvious that the machine needs service. I’ve contacted them now 11 times, including a note to the CEO. There’s been no contact and no suggestion for resolution.
Can never get through to pay my bill online. The online address as given on the billing document never opens. New patient portal as advertised on the billing document does not appear to be an actual thing.
After having to wait 4+ months for my cpap machine to be delivered, I started receiving invoices for CPAP parts that I didn’t order or need. I called the customer service number and went through a half dozen phone tree switches until I was …
No star really! My Dr finally sent paper work for my supplies, Dr said call you. You said call back Monday to find out when I will be getting my supplies. You said you would call me. You didn’t. I tried calling you. No answer. Left messages …
Great service
The people here are great
wonderful
Very knowledgeable and helpful staff
Impossible customer service and not at all honest.
Excellent experience with this medical supply company 🤗 …
Worst company ever! Former worker take my advice stay away.
Wonderful company to deal with.
Quick service and quality products..
Got my supplies to me promptly. The greatest customer service.
Services and teams are all awesome!!!! Would not get any other medical supplies from anywhere else!!!!
Was concerned when I had to wait for return call but didn’t have to wait very long and representative was understanding of our needs.
I wish I could post a picture of the condition of my medicine when it arrives. Boxes all smashed and forced into a box too small for the order.
Excellent service. Spent extra time to ensure proper mask fit. Would highly recommended.
Have been using this company for about a year, no real problems, customer service has been very nice , deliveries on time.
I can’t say enough about how great the staff and service is from this firm. Everything is always handled accurately and on time. …
Incredible customer service, the staff at MSC make sure to answer all of your questions and ensure that your are totally comfortable with your equipment.
It was great to get good service from this company. They are very knowledgeable and listens to what u have to say. They also were very prompt in their service
They delivered my CPAP machine to me, explaining everything I needed to know. A very friendly company!
Very helpful and friendly staff. I’m new to using a cpap and everyone gas been so helpful in getting it to fit right.
Overall a good experience with the knowledgeable staff. All questions were answered to my satisfaction, and the device is easy to use (although somewhat uncomfortable).
Medical Services has provided great service care & delivery of products.
Took way to long to schedule an appointment, let alone a return call, but in the end, they have a good clinician in Cincinnati and great instruction on the CPAC
On time appointment and respiratory therapist was helpful with explaining the process and machine since I’ve never had one before.
My insurance company switched providers and I had to wait 2 months for my new machine then they never said it was on it’s way or gave me the choice to come in and get used to my new machine when it did finally get here I had to call a tech …
It’s been a year and I have not received my Sim card at more than 3 requests. I see my Dr on July 12 .Did he receive my review ?
Mary Ann, RT was prompt, explained use and care of unit well! The unit is easy to use, quiet, and comfortable. I especially like the ability to follow my progress on line!
Was told I would be contacted first, that never happened before someone was at my apartment delivery at 11p without notice. Then continue to lie about delivery and delivery again without notice,had to totally pickup myself as once requested by customer services, very very poor service.
Excellent company to deal with..I got a nebulizer a few years back & now a humidifier..Staff is very knowledgeable & helpful..if I need medical supplies I will deal with this company..I definitely recommend Medical Service Company!!
I have not yet been to the company but I have spoke to several staff people the customer service is excellent they’ve helped me with the CPAP machine they sent a representative out he went over everything step-by-step and he showed me how …
Called MSC after 5 pm today and got the Compliance officer. I needed some bed parts replaced. She got it handled and ill have everything by tommrrow a.m. no problems w MSC.
Medical Service Co takes care of my CPAP supplies. I can order from them quickly. They’re great to work with.
This company is horrible they leave your stuff on the porch without calling to let you now. They give you equipment that doesn’t work and you can’t talk to any supervisor. My orders have been mess up 10x
BEWARE .
MEDICAL SERVICE COMPANY- LIARS -RUDE – BEWARE …
Excellent service. I took my BiPAP machine on a trip but forgot a part needed for it to work effectively. They overnight-ed the part to my hotel and my machine worked fine for the rest of my trip. Great Service.
Even with insurance, they charge nearly full retail cost for supplies. On top of that, they regularly send the wrong equipment (only once out of 5 shipments have they actually sent the right thing). Closest thing to a scam as I’ve encountered in the medical supply industry. Stay away.
Horrible company with horrible customer service well my story begins almost a month ago I was given a nose mask for my CPAP machine but I am a mouth breather and told them that I am a mouth breather because severe allergies I tried the …
HORRIBLE company to do business with! Customer service is lacking on every level. Took this company several days to come out and repair a bed for a client. Had no problem taking your credit card for the $100 service call fee, and many, many follow up calls to get a response. Wouldn’t recommend this company to anyone!!!
If you ignore the automated phone system and get thru to a human, service is pretty outstanding. The girls on the phone are very helpful and courteous. I’ve dealt with other suppliers and found them to be indifferent at best. These are decent people that care
A lousy company to deal with, I needed a wheelchair to leave nursing home and it was supposed to be all set up and delivered before my day of departure,hah! After many phone calls and promises that the chair would be delivered on that day …
Glad to hear Seeley Medical is taking over providing medical supplies. Every order my husband placed over the years was incorrect!! A few items, yet wrong! Would say they would pick up incorrect things, usually did not. Every time resulted …
Over all you are a five star company. Kudos to Alica out at the front desk. This woman is awesome.
My only complaint is the lack of compassion when I call for a c-quall. I have …
We used them, the first machine kept alarming, had to call and urge them to bring another, at first they were not going to, called back and spoke to Jeff, he was good, made it happen, the second machine was better/newer, but moisture …
I received an email from Medical Service Company to rate them. I tried a half dozen times to rate them a 7 out of 10, but kept getting a rejection message saying the company would not accept my rating. I tried rating a 10 and it accepted …
Worst customer service on the planet. Accepted my insurance and then billed me directly. Been 4 months trying to figure it out. No one there cares. I switched medical suppliers.
Horrible horrible service. Before I was to get discharged from the hospital, I needed a nebulizer for asthma medicine. The discharge nurse called my insurance to get an in-network medical supply company and went with this place. I …
I received defective medical equipment that I returned and Medical Service Company expects me to still pay the deductible not covered by my insurance. I refused and they are turning me over to collections.
I have been working with Medical services for the last 3 yrs and I have to say that the services that they are horrible and should not be able to work with elderly or disabled people at all. They take advantage of people and all out lie to …
They delivered my Mother’s wheelchair the next day. The staff is very efficient and handled all the insurance paperwork. When they delivered my Mother’s hospital bed the next day, the technician was very helpful. I highly recommend this company
I had to make 7 phone calls just now with significant amounts of hold time before I could get a human response. Not sure if this is due to staffing issues but this isn’t the first time this has occurred. Also now they are charging for short …
The staff was very friendly and helpful. They were very professional and made sure to educate me about the cpap machine I had to have. The office was clean and there was interesting information about the company. I would recommend this place to anyone needing a cpap or any other machine to help them breathe
Thank you so much! The hospital bed, commode and transfer board have made such a difference in my mom’s comfort level and I appreciate how quickly, easily and professionally they were provided. I especially appreciate your driver Robert who …
Nearly every time I deal wit these people they give me out and out false information and tell me things that just aren’t accurate. I’ve recently lost a swivel part. ( i think the dog ate It ? ) after being told that i was eligible for a new …
Great Experience! Once my order was received I was contacted within a couple days. I was able to schedule my appointment for the following week and was in and out the door with my equipment and full knowledge of how to use it.
I was able to schedule an appointment for the next week instead of waiting longer. I enjoyed my visit – all of the staff was super helpful & friendly. They made sure our class stayed on track for the start & finish time. We were given all …
pre business hours on 9/22 I called with an emergency. My oxygen concentrator alarm went off, had to turn machine off. I got their ’emergency’ contact (an answering service). after I explained my problem and that I am now breathing off a …
MSC has been a wonderful provider of my BPAP equipment. On my first day with the equipment, I broke off a part. Mary Ann responded to my call and came out with the replacement on a Sunday afternoon. My equipment is easy to use and easy to …
Have used this company for over tens years. In the beginning their services were efficient, and phones answered quickly. Now phone calls take up to 20 minutes to get anyone, and when you do they are not very informed even up to the …
We have used this company on and off for over 8 years. While they USED to be a great, responsive company they are no longer. Not surprisingly the people that worked there and got things done in their “Cleveland” office (the one I always …
Finally had to admit it was time for a CPAP machine. Family is ecstatic with my new lack of snoring… 🙂 Whole process has been made so much easier by Medical Service Company. They stay on me about my progress (in a good way) and help …
A cpap was ordered for me by my primary care in May. I had two different insurances. Due to a warehouse error, I didn’t receive the machine until August. I was just informed by the company that they cannot bill until the machine was …
Service is awful. they continually make unsolicited calls trying to sell supplies. When you need something they are incompetent. Three times now I have ordered something and they have said they are sending it. Then they found they …
Horrendous customer service. Been trying to get a RECEIPT (because they never gave us one): a single piece of paper mailed… or a pdf file in an email. Without it, we’re paying needless insurance fees. …
I was forced to change supply companies because my previous one did not have the portable oxygen machine I needed. I would not recommend this company ! Their equipment is not reliable I’m now waiting on a third yes third portable oxygen …
Be ready to have to chase MSC Sleep down if there is anything wrong with your order. They do not call you, email you or send something in the mail. For example my HSA card did not have enough on it to cover the bill. They will just freeze …
My experience with company has been great so far. I called when my hose had a problem with the machine. …
Second update: Over FIVE MONTHS later a Cpap has been delivered! Now we wait a month for a virtual appointment with the RT. …
Terrible service. It takes them 2-3 weeks to deliver CPAP supplies.
Update: Order was placed on Dec. 2nd. It is Dec. 21 and I’ve not received my …
LESS THSN 1. Still trying to talk to someone. Call the Customer Service number, auto hold for 5:30 before recording says leave a message. When you begin to speak, system states that no voice is detected, three times, before it automatically hangs up on you. Bottom line, find another company.
How is this company still in business? A month ago problems with my CPAP arose where it was obvious that the machine needs service. I’ve contacted them now 11 times, including a note to the CEO. There’s been no contact and no suggestion for resolution.
Can never get through to pay my bill online. The online address as given on the billing document never opens. New patient portal as advertised on the billing document does not appear to be an actual thing.
EDIT TO ADD: As of this update a week later they still have not reached out. See detailed review below. Beware of this company. …
After having to wait 4+ months for my cpap machine to be delivered, I started receiving invoices for CPAP parts that I didn’t order or need. I called the customer service number and went through a half dozen phone tree switches until I was …