Medical West Healthcare Center (MO) Reviews ( 58 )
I would like to let you know your associate Debbie E., who helped me on November 28th, 2022, and today on 1/26/2023. She was professional, knowledgeable, very helpful, and very compassionate. Debbie explained things to me that I needed to …
Use caution when purchasing from this company. I have purchased many items from them and when I had an item fail their response was not helpful at all and a bit snarky. As much as I hate to I will make future purchases on Amazon.
Terrible experience. Terrible service. Waited nine days for them to call me to set up a fitting for CPAP fitting–nothing. Even after I called them twice. Finally went with Provider Plus.
I’ve been using Medical West for at least 30 years. They are professional and personal and they have a nurse on staff. Try them you won’t be disappointed.
The worst costumer service ever, the patients health is definitely not a priority. When you call to follow up on orders, you are treated like you are inconveniencing them.Stay away from this place.
Go some place else… I drove 40 miles and hobbled up there steps in order to get a knee walker… my doctoirs office faxed the prescription and insurance information… but of course they denied receiving it… I get there.. on crutches …
Was told they would pick up equipment between 10:00 am and 2:00 p.m. I wasted an entire day and needless to say at 3:30 no one had showed up and when I called Jeff, the respiratory manager, he had the audacity to lie and say no specific …
No sense of loyalty to customer – me- who has spent Thousands out of pocket, and not just a few over years and years. Customer Service is very poor on the phone. They also have no sense of humor.
I love Medical West, they were a life saver when my father had to used several creams and buying equipment to assist with his amputation of his legs. This was from 10-2016 till my father passing away in 08-2017.
I called about getting a brace for my dog until the custom made brace was done. The lady who answered the phone said something to another employee and they both started laughing and joking around wondering if I was serious! When she got …
If I could give them less than one star I would. The Reps are not helpful, they don’t seem to know the equipment, availability, coverage or really anything. This company has billed me for services and received 100% payment from the insurance company. Even with a credit on my account they will bill me.
I was hesitant to leave a review because my interactions with this business are hit and miss. 50% of my experiences have been good, and 50% have been comically horrible. I’ve been using medical west for 2 years, in my opinion, the majority of the staff should be replaced.
Over the years I have purchased several things from MW on Brentwood. Every time they have been knowledgeable, kind, and patient w me. Today EMILY was a great help. Even when I may be embarrassed by the supplies or producti am treated w …
I don’t know if they are fraudulent or just incompetent, but I finished paying off my PAP machine almost A YEAR AGO, and I have received several bills from them since, which I have had to dispute. I have told them to entirely remove me, …
I needed a pair of crutches that they didn’t have on site, they called the warehouse and had them delivered for me the next morning. They adjusted them to the proper height. I was so grateful to have an experience with such great customer service, they were fast and friendly.
I would recommend anyone needing supplies not to choose Medical West. Orders for CPAP supplies can take 3 weeks…not good when needed. Also, twice i have been told that the shipping orders have been mixed. Go to a different company if you can for peace of mind.
First off, DONT READ THE COMMENTS BELOW. Those are all for the PAP stuff which they DO NOT DO ANY MORE. With that being said, this place was awesome. A lot bigger then what you see in the pictures and from what you see outside. I just …
This is a phenomenal establishment! I have 15 years of experience dealing with Medical West. I know the ins and outs of this business and can attest to the compassion shared throughout the company. Genuine employees from ownership to the …
Dayle at Medical West went beyond her role
The insurance company fought me on a needed arm garment for me. I didn’t know what to do. Dayle took the initiative into helping me with appealing my health …
West Medical has given us nightmares!
My husband and I have recently needed CPAP machines and unfortunately we are required to use Medical West for the machines and supplies. My husband went to his …
Super friendly staff. Came in looking for Foley catheter leg bags, straps, etc and Mr. Jay was tremendous help with teaching and explaining the ins and outs. Will definitely be coming back 👍🏽 …
I’ve dealt with this business for a number of medical needs over the last decade and have always found their service to be very very good and the knowledge of their staff to be high. The only thing about this store is that their prices are …
This place sucks!!!! And that’s the nicest thing I can say about it.
Waited an hour and a half for compression stockings that they didn’t have in stock, would need to order. They had to call my insurance, of course, to find out …
Pathetic customer service. I had to call 9 (and this number is not ex aggregation) times to multiple office to get my resupplies. My order was placed on 5/10 and in-spite of telling multiple times I am going on a vacation 5/31 and won’t be …
Our first time using this company and it’s been hell trying to reorder supplies for my son’s CPAP machine. It’s apparent that they are not monitoring him because the leakage from his mask is so high, no one has called to inquire about …
Medical West set up an appointment for fitting for replacement cpap mask they didn’t even have when I got there. When the appointment was set up, I was asked a number of questions including the mask it was being replaced with. I came in as …
Very nice people! Helped my elderly father with some compression socks, and everyone was just lovely. We worked with Lena, but while we were there everyone was so kind and helpful. We will be going back in the future!
Went in to replace the shoulder sling/immobilizer I got from the local CVS. The service was top notch. I was presented with 2 options and they had every size in stock. In and out of there in 10 minutes and was able to get the quality of product I was looking for. I’ll definitely be back if I need anything high quality supply wise.
My experience at Medical West was (and I do not use this term often)…PERFECT. I was there to pick up a brace for my knee. I sprained it during a pick up game of bocce at the Knights of Columbus meeting earlier this year. The two gentlemen …
When I arrived I waited forever and felt like I was a burden because they were busy. Once I was helped the lady was great. I turned in my script and apparently needed another note from my doctor. She offered to call and then mail my …
We had amazing customer service from Sally. We came specifically for a maternity support brace for my wife. Her OB had referred us to Medical West in Clayton. Sally was very friendly, confirmed over the phone what we needed was in stock and …
Bryan West does an excellent job at Medical West Healthcare. He’s very accommodating, funny, easy to work with and very responsive. He does his job with excellence! He makes my life easier!
I am writing to sing the praises of Dave Patek at Medical West-Clayton. I have major feet, spine, & hip issues and Dave has always been more than willing to help me find a solution to my many health issues. I have small, wide feet, with …
In my experience, every customer service agent that I have encountered have been consummate professionals. The agency is quick to respond to requests and aim to please. Bryan West is the best!
I went to Medical West Healthcare to buy compression stockings for my swollen leg. A very helpful saleswoman, named Lena, explained different options for me as well as pointed out that there are special gloves that can assist me in putting …
This review is for the Ronnie’s location (your link for that one will not work 404 error), we found you last year when my bride broke her leg & then later for supplies for her dad & myself// I went today 5/9/2022 & got a knee walker rental …
Failure to answer submitted questions.
I have bought jobst support hose from you in the past and want info to duplicate that product and give cost. To talk to you I need a toll-free number or a direct, no-waiting number. Or a Facebook messenger option.
Dave was amazing. He did the amazing. I reinjured my and needed a brace to aide in healing. I am not a regular sized person. Dave set expectations at the beginning, and he beat expectations. He was kind, respectful, and funny. I have …
I have lymphedema in my left hand and arm and require compression garments to control the swelling. I have always gotten excellent care and advice from the boutique/breast center. However, on my last visit to get a new set of garments, even …
I loved the help I got with Jay the first time and the lady I think her name is Casey. People are friendly as can be. I do not like the website at all. I want to look for ostomy bags and get prices and it is not user friendly. It is frustrating because I am at work in the am until 5 and you guys are closed.
The staff at this location are awesome! But I want to give a special shout out to “Lisa” who assisted my sister who is a breast cancer THRIVER on Nov. 23, 2022. Lisa took an experience that I am sure for most women can be awkward and …
This is a wonderful facility. I had a problem with a $400.00 cushion which my husband needs to use all the time. Emily and Marty immediately came to the rescue. Not only were they able to inflate the cushion, they showed me how snd …
Very good, easy to get to, easy to park, lots of therapeutic merchandise. Excellent friendly staff, didn’t need an appointment on this occasion, though sometimes it’s advisable. My friend’s walker needed its brakes tightened, and this was done without hesitation. A large bathroom was a great convenience to my friend, on the way out.
Needed a shower chair for my Mom. Called and was given perfect directions on how to see their variety. I called to order and the one I wanted, was out of stock. They ordered it for me and it came in within a couple of days. They called me …
I highly recommend Medical West Brentwood! My sister had some medical issues come up and my Mom needed to help her with catheters several times a day. Having no experience with this previously we needed a lot of help. I called countless …
I would like to let you know your associate Debbie E., who helped me on November 28th, 2022, and today on 1/26/2023. She was professional, knowledgeable, very helpful, and very compassionate. Debbie explained things to me that I needed to …
Awesome, diligent, helpful!
They don’t take Medicare!!!!!!??
Thanks Chris for your awesome help and going above and beyond!
They have always been helpful & experienced. I have gone there several times for various things & never had a problem.
Terrific! Very helpful staff. I can get medical items there that I can’t find anywhere else. Highly recommend.
Lisa was helpful and was understanding when I didn’t have the story straight about medical supplies I was picking-up! …
Thanks Dave! Made obtaining a boot a complete breeze!
Dave fitted me for a knee brace and it was on sale. Great place. Wonderful service.
Use caution when purchasing from this company. I have purchased many items from them and when I had an item fail their response was not helpful at all and a bit snarky. As much as I hate to I will make future purchases on Amazon.
Terrible experience. Terrible service. Waited nine days for them to call me to set up a fitting for CPAP fitting–nothing. Even after I called them twice. Finally went with Provider Plus.
I LOVE THE STAFF THEY ARE VERY WELCOMING AND NICE❤️
I’ve been using Medical West for at least 30 years. They are professional and personal and they have a nurse on staff. Try them you won’t be disappointed.
Very thankful this store exists for my post-op care! Friendly staff and good customer service.
The worst costumer service ever, the patients health is definitely not a priority. When you call to follow up on orders, you are treated like you are inconveniencing them.Stay away from this place.
Dave is so helpful!! Thank you for being so kind and understanding with my 11 year old!! We need more people like you in client facing services.
Go some place else… I drove 40 miles and hobbled up there steps in order to get a knee walker… my doctoirs office faxed the prescription and insurance information… but of course they denied receiving it… I get there.. on crutches …
Was told they would pick up equipment between 10:00 am and 2:00 p.m. I wasted an entire day and needless to say at 3:30 no one had showed up and when I called Jeff, the respiratory manager, he had the audacity to lie and say no specific …
No sense of loyalty to customer – me- who has spent Thousands out of pocket, and not just a few over years and years. Customer Service is very poor on the phone. They also have no sense of humor.
I love Medical West, they were a life saver when my father had to used several creams and buying equipment to assist with his amputation of his legs. This was from 10-2016 till my father passing away in 08-2017.
I called about getting a brace for my dog until the custom made brace was done. The lady who answered the phone said something to another employee and they both started laughing and joking around wondering if I was serious! When she got …
If I could give them less than one star I would. The Reps are not helpful, they don’t seem to know the equipment, availability, coverage or really anything. This company has billed me for services and received 100% payment from the insurance company. Even with a credit on my account they will bill me.
I was hesitant to leave a review because my interactions with this business are hit and miss. 50% of my experiences have been good, and 50% have been comically horrible. I’ve been using medical west for 2 years, in my opinion, the majority of the staff should be replaced.
Over the years I have purchased several things from MW on Brentwood. Every time they have been knowledgeable, kind, and patient w me. Today EMILY was a great help. Even when I may be embarrassed by the supplies or producti am treated w …
I don’t know if they are fraudulent or just incompetent, but I finished paying off my PAP machine almost A YEAR AGO, and I have received several bills from them since, which I have had to dispute. I have told them to entirely remove me, …
I needed a pair of crutches that they didn’t have on site, they called the warehouse and had them delivered for me the next morning. They adjusted them to the proper height. I was so grateful to have an experience with such great customer service, they were fast and friendly.
I would recommend anyone needing supplies not to choose Medical West. Orders for CPAP supplies can take 3 weeks…not good when needed. Also, twice i have been told that the shipping orders have been mixed. Go to a different company if you can for peace of mind.
First off, DONT READ THE COMMENTS BELOW. Those are all for the PAP stuff which they DO NOT DO ANY MORE. With that being said, this place was awesome. A lot bigger then what you see in the pictures and from what you see outside. I just …
This is a phenomenal establishment! I have 15 years of experience dealing with Medical West. I know the ins and outs of this business and can attest to the compassion shared throughout the company. Genuine employees from ownership to the …
Dayle at Medical West went beyond her role
The insurance company fought me on a needed arm garment for me. I didn’t know what to do. Dayle took the initiative into helping me with appealing my health …
West Medical has given us nightmares!
My husband and I have recently needed CPAP machines and unfortunately we are required to use Medical West for the machines and supplies. My husband went to his …
Super friendly staff. Came in looking for Foley catheter leg bags, straps, etc and Mr. Jay was tremendous help with teaching and explaining the ins and outs. Will definitely be coming back 👍🏽 …
I’ve dealt with this business for a number of medical needs over the last decade and have always found their service to be very very good and the knowledge of their staff to be high. The only thing about this store is that their prices are …
This place sucks!!!! And that’s the nicest thing I can say about it.
Waited an hour and a half for compression stockings that they didn’t have in stock, would need to order. They had to call my insurance, of course, to find out …
Pathetic customer service. I had to call 9 (and this number is not ex aggregation) times to multiple office to get my resupplies. My order was placed on 5/10 and in-spite of telling multiple times I am going on a vacation 5/31 and won’t be …
Our first time using this company and it’s been hell trying to reorder supplies for my son’s CPAP machine. It’s apparent that they are not monitoring him because the leakage from his mask is so high, no one has called to inquire about …
Medical West set up an appointment for fitting for replacement cpap mask they didn’t even have when I got there. When the appointment was set up, I was asked a number of questions including the mask it was being replaced with. I came in as …
Very nice people! Helped my elderly father with some compression socks, and everyone was just lovely. We worked with Lena, but while we were there everyone was so kind and helpful. We will be going back in the future!
Went in to replace the shoulder sling/immobilizer I got from the local CVS. The service was top notch. I was presented with 2 options and they had every size in stock. In and out of there in 10 minutes and was able to get the quality of product I was looking for. I’ll definitely be back if I need anything high quality supply wise.
My experience at Medical West was (and I do not use this term often)…PERFECT. I was there to pick up a brace for my knee. I sprained it during a pick up game of bocce at the Knights of Columbus meeting earlier this year. The two gentlemen …
When I arrived I waited forever and felt like I was a burden because they were busy. Once I was helped the lady was great. I turned in my script and apparently needed another note from my doctor. She offered to call and then mail my …
We had amazing customer service from Sally. We came specifically for a maternity support brace for my wife. Her OB had referred us to Medical West in Clayton. Sally was very friendly, confirmed over the phone what we needed was in stock and …
The employees of the Ronnie’s Plaza store are not customer friendly. They are non-cooperative and exhibit an arrogant attitude.
Bryan West does an excellent job at Medical West Healthcare. He’s very accommodating, funny, easy to work with and very responsive. He does his job with excellence! He makes my life easier!
I am writing to sing the praises of Dave Patek at Medical West-Clayton. I have major feet, spine, & hip issues and Dave has always been more than willing to help me find a solution to my many health issues. I have small, wide feet, with …
In my experience, every customer service agent that I have encountered have been consummate professionals. The agency is quick to respond to requests and aim to please. Bryan West is the best!
Lisa was of great help and made the process for my fitting post-masectomy not so daunting.
I went to Medical West Healthcare to buy compression stockings for my swollen leg. A very helpful saleswoman, named Lena, explained different options for me as well as pointed out that there are special gloves that can assist me in putting …
This review is for the Ronnie’s location (your link for that one will not work 404 error), we found you last year when my bride broke her leg & then later for supplies for her dad & myself// I went today 5/9/2022 & got a knee walker rental …
Failure to answer submitted questions.
I have bought jobst support hose from you in the past and want info to duplicate that product and give cost. To talk to you I need a toll-free number or a direct, no-waiting number. Or a Facebook messenger option.
Dave was amazing. He did the amazing. I reinjured my and needed a brace to aide in healing. I am not a regular sized person. Dave set expectations at the beginning, and he beat expectations. He was kind, respectful, and funny. I have …
I have lymphedema in my left hand and arm and require compression garments to control the swelling. I have always gotten excellent care and advice from the boutique/breast center. However, on my last visit to get a new set of garments, even …
I loved the help I got with Jay the first time and the lady I think her name is Casey. People are friendly as can be. I do not like the website at all. I want to look for ostomy bags and get prices and it is not user friendly. It is frustrating because I am at work in the am until 5 and you guys are closed.
The staff at this location are awesome! But I want to give a special shout out to “Lisa” who assisted my sister who is a breast cancer THRIVER on Nov. 23, 2022. Lisa took an experience that I am sure for most women can be awkward and …
This is a wonderful facility. I had a problem with a $400.00 cushion which my husband needs to use all the time. Emily and Marty immediately came to the rescue. Not only were they able to inflate the cushion, they showed me how snd …
Very good, easy to get to, easy to park, lots of therapeutic merchandise. Excellent friendly staff, didn’t need an appointment on this occasion, though sometimes it’s advisable. My friend’s walker needed its brakes tightened, and this was done without hesitation. A large bathroom was a great convenience to my friend, on the way out.
Needed a shower chair for my Mom. Called and was given perfect directions on how to see their variety. I called to order and the one I wanted, was out of stock. They ordered it for me and it came in within a couple of days. They called me …
I highly recommend Medical West Brentwood! My sister had some medical issues come up and my Mom needed to help her with catheters several times a day. Having no experience with this previously we needed a lot of help. I called countless …