Our mission is to provide you with a cost-effective alternative for regulated medical waste removal services, pharmaceutical disposal, and compliance solutions with best-in-class client service. We’re able to provide regulated pick-up, transportation, treatment and disposal services for hazardous medical waste, biohazard waste, biomedical waste, sharps, and pharmaceuticals (including both controlled and non-controlled medications). As well as a mail-back sharps container service and safety compliance training. Making the switch to MedPro couldn’t be easier, and we’ll always provide exceptional customer service and the tools to completely manage all your account features in one convenient online portal.
| Friday | 7:30AM to 5:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 5:30PM |
| Tuesday | 7:30AM to 5:30PM |
| Wednesday | 7:30AM to 5:30PM |
| Thursday | 7:30AM to 5:30PM |
1952 Mc Dowell Rd, Naperville, IL 60563
Don’t use this company if you want a reliable pick up without them changing the dates. In 3 years we have had nothing but issues with pick ups, drivers not showing up, refusing boxes that they supply saying they are not their boxes (and …
There seems to be many fake reviews for this company, either saying that this Daniela is the greatest person alive or how much a non existing clinic has saved thousands. The one star reviews either have a reply “sorry did not find your …
We recently had to close our medical practice due to financial strain due to Covid 19. We had used Medpro for the past 3 years. They provided a great service and very affordable. Highly recommend this company for your sharps and biohazard pickup.
Very happy with MedPro. Krystina was extremely helpful in setting up the account and remained involved while ensuring that everything moved forward when there was a minor issue.
Our company has only been using Med Pro Disposal for 4 months but I can already say switching to them was one of the best decision we’ve ever made. We were having a lot of issues with our previous medical waste company…unexplained price …
It was great working with John Kioussis. He answered all of my questions and made the account set-up process very quick and easy. I would highly recommend them.
Very helpful and professional. John was great and very personable. Responds to communications quickly and delivers the services they promise without issue. Very affordable as well. Highly recommended!
Working with MedPro has been VERY easy. They’re affordable without onerous contract provisions. Drivers are friendly, too!
Had a wonderful experience sorting out the rubbish! Received exceptional customer service; spoke to a gentleman named Eric who was knowledgable, polite, professional and succinct. Eric always picked up the phone and called back and …
Customer service is abysmal. Have sent emails, left messages about an invoice that was sent after 2 company representatives assured me I would not be charged. This company locks you into a 5 year contract that they can get out of but you …
We switched to MedPro & found that we are saving thousands of dollars per year in comparison to our previous company. Every MedPro person that I have spoken with has given honest & direct information. They are all about helping the customer.
Our organization recently switched our vendor services to MedPro Waste Disposal and we are very happy with the service we have received. Working with Daniela Restad has been a great experience. She provides a high level of customer service. Thank you.
Medpro, and my Rep Will has been nothing less than professional and tons of help! I would surely recommend them to any business looking to remove medical and bio-hazardous waste from their facilities!
I have had the pleasure of having Nancy help me. We’re a new Physician office that opened up recently and I needed her help. She was very professional and made sure that our needs were met 100%. And, once I received her “EXPEDITED” delivery …
While the ease and low price of service in switching to MedPro Waste Disposal certainly was appealing, we have had nothing but regrets since that point in time. The switch has added to my workload exponentially, as I continually have to …
We moved our medical waste service from Stericycle to MedPro. It has been a wonderful experience for all years. Their pick up is always on schedule and easier to manage. Better service, Better Pricing and Simply just Better.
I have worked with Will and he is especially helpful and very responsive to my business needs. They also offer OSHA maintenance so that has been helpful as well!
MedPro is a very outgoing company and is willing to always meet the needs of my office. Not only is the staff knowledgeable and professional , they are friendly as well. The prices are very competitive and will save you $100s a year like they did my practice. Thank you MedPro!!!
Using this company for about 6 months now! All I have been asking for is a cardboard lid to the big box we have in our main treatment room (which other companies provide- no issues). No one wants to see the waste material just out in the …
The leadership team and the staff are very courteous and professional. They provide my company with the best value for the money. The HIPAA platform they offer is great. The resources and tools are super useful to keep your practice in adherence to regulatory agencies requirements.
MedPro does a nice job. Picks up our hasardous waste. They are always courteous and efficient. No complaints!
Organization was to have waste pickup every three months and MedPro did not show, but we continued to be billed the monthly service fee. When called to cancel service was charged the remainder of the contract. Would not recommend this …
John was great from start to finish, he simplified the process and that made it easy to choose MedPro over many other competitors. Excellent service John Kioussis
Getting started with the transition from previous company to Medpro was very easy. Their representative, Jacob, was professional and very attentive to my request and needs. The negotiated price was half of what I’ve been paying for the past …
Have been a dentist for 35 years. Having said that and dealt with hundreds of vendors, service companies, etc. Over such a long period , I have NEVER dealt with such true professional and outstanding customer service and follow up as …
Will is great! He is very easy to talk to, and he listened to my immediate needs without pushing for more than I was ready for. This is a great company to work with!
We have been been using MedPo Waste Disposal for many years. They have always been great to work with. We never had any issue. If we ever needed an extra pick up they were more then willing to help get that scheduled. Even with Covid-19 …
MedPro had always been very good at communication and customer service. They always make sure to meet the needs of our business with ease.
Ms. Nancy Zych and Mr. Dan Orednick showed an exemplary service and professionalism when I had to seek help to resolve my issues and concerns with Hazardous waste removal service. I sincerely admit that having in the business for over 19 …
Will at MedPro is great! He provided great market insight and various options to generate savings for our Health Center. Great B2B partner!
We had a rocky start with this company and struggled a bit with them but ended up getting in contact with Krystina and she fixed all of our issues and did it very quickly. I think we are on the right path with this service now thanks to her.
Service is good. Back office support (billing, customer service) highly problematic. They bill you fees if you’re not on auto debit and when you are on auto debit you need to contact them to get them to remove the fees, otherwise they just keep billing them.
Switched to this company for secure document shredding. Services were not performed on time as scheduled. Dealt with several customer service representatives to resolve issues. Service did not improve. Finally was able to terminate …
This company has missed 4 pickup appointments to the point where hazardous waste is piling up and we are having to start a new pick up contract with another company. We pay them monthly and are on a as needed basis. Horrible company. Almost seems like a scam
Customer service is great and our rep is extremely helpful, Krystina. She is very considerate when any issues arise and she is very helpful and kind. She makes sure the job gets done.
We manage the medical waste for numerous facilities across the south. After having a really difficult time dealing with a different vendor, I switched a couple of our accounts to MedPro. Their service is amazing! I’ve had the same customer …
We signed up for their service and it has been a complete nightmare from the very beginning. During the initial discussions Dan, the accounts manager, promised several things, and almost nothing has been done. It took over two weeks just to …
I didn’t know where to start when we needed a hazardous waste removal service. I called MedPro and I must say, they are EXCELLENT. They arrived quickly and are helping us get rid of some material that needs to be disposed of properly. Thank you for working with me, it is greatly appreicated!
Medpro has the worst service and does not value their customers. From the time we opened the account it was multiple problems. The delivery service is unorganized and when we called the reps at Medpro to make a complaint on how we didn’t …
Our medical office it’s been charged without providing the service. MD pro didn’t show up once to pick up and after requesting canceling our service, keep.
MedPro Waste has been the best company to work with. They have been prompt and responsive with questions. Their prices are reasonable and they have been very flexible with our billing cycle. We have been using MedPro Waste since 2013 for multiple dental offices and have no complaints. Their customer service is great!
I am the office manager of a 2- physician practice. We required services that would manage our sharps and some other medical waste. Whenever I had a question or concern about a pick-up, payment, or contract issue, there was always someone …
MedPro has been a blessing to our office. Easy set up. Straight forward contracts and agreements. John Kioussis helped us get out of a sticky situation with our previous disposal company that was not performing and to be honest was …
Gregory was extremely helpful in getting me setup with my first hazard waste pickup. He helped me choose the best and most economical option for my business and continued to follow-up throughout the process as well.
Will at MedPro made it so easy to get signed up for services. He answered all my question, was very professional and just made the process so easy. Also, when contacting MedPro they get back to so quickly. Glad to be doing business with such a great company.
MedPro Waste Disposal has made the process very effective and affordable. The service is essentially set it and forget it. The customer support specialist are responsive and genuinely interested in facilitating your success.
I have been working with Teddy and he has been great. He is very knowledgable and consistent with his communication. To this point I can say that he has made considering a new waste disposal company a very hard decision because I know that he will do a much better job than the company I have now.
Despicable business practices. Ghost billing for services during corvid when no one was doing any medical procedures. Then they have the audacity to charge a termination fee of $2800.00. Please do yourself a favor and avoid at all cost. …
Medpro has terrible communication and customer service. We’ve been using them for 2 years, they use a middle man to pick up so if you want to change anything you have to work with two separate companies to reschedule, when asked about …
We have been with MedPro for 7 years. This has been a nightmare since the beginning. We are rural and options have been limited. Med-Pro sub-contracted providers do not pick up on the assigned schedule. Then they tried to change our …
I am a salon and spa owner and have been using MedPro for 2 plus years for pick up of infectious waste. I like the ability to manage my account online. I also don’t have to worry about on time pick-ups or professional service. It is not easy to find partners for small business. Great job MedPro!
We hired MedPro for medical waste removal. The sales person was very responsive and friendly and as soon as we signed a contract it’s like they were impossible to get in touch with. Someone came every week for pick up even though we …
I was impress with the service. I called Will after hours and he has picked up the phone call and was ready to help. This is exceptional!! This is the type of enterprise healthcare facilities should do business with. So far, the experience is great!
I am posting this review with the caveat that I have not started this service yet for Allergy Clinic. I can only review the process of signing up and contractual terms. I have been looking for an alternative to the monopoly, Stericycle for …
I had some issues with the timeliness of pick ups and pick up frequency. Each time I called I was given the run around by a different associate answering the 1-800 number and none of my issues were resolved. After posting photos of the …
We have been with MedPro for over 5 years, very happy with their hazardous waste service and the compliance training offered for safety, HIPAA, and OSHA. Dan upgraded our compliance training to the new platform- he is very knowledgeable, helpful and the pricing is competitive.
The company I work for has been using Medpro for years now and we’ve had a great experience! We’ve been able to save a lot of money, which has been awesome. Will has been an amazing account representative as well.
MedPro has provided our office excellent service over the years. They are very dependable and responsive to special requests. We have never had an issue with a delayed pickup, and their customer service is great. We would recommend this company for your waste disposal needs.
Our business had the opportunity to change vendors for our hazardous waste disposal. We made the easy choice of continuing with MedPro Disposal Services because of how easy John Kioussis was to work with and for what we feel was a good value for this service. We would highly recommend MedPro!
Will at MedPro has been great to work with!! As a new urgent care and all the chaos he really made things easy and always followed through to ensure things were taken care of. Thanks Will and MedPro for all your assistance and positive experience.
If I could leave less than one star I would. This company charged us for a service that never happened. No one ever verified that the service had been rendered and when I called to get the pick up, it took two months with me continually …
We fired Stericycle and switched to MedPro because Stericycle just stopped showing up but continued to bill us for service. We haven’t had started our service with MedPro yet, but so far their customer service been excellent!
Anthony helps me with the disposal contract and he was very nice and informative and got it done quickly!!
highly recommended!!!
Tyler H. was so helpful in getting our account set up! Very professional and knowledgeable. Our previous waste removal company was unreliable and overcharged us so I am excited to see the difference as we move forward with MedPro Disposal
We have very happy with MedPro Waste Disposal service. They have always been on time and provided us with the proper disposal supplies we needed. Their customer service team has been quick to respond and helpful.
We had a different bio hazard disposal company for our medical practice before Medpro contacted us and explained their service. I thought their service was reasonable and decided to switch over to them about a year ago. The process has …
So glad we were able to find and work with MedPro. Our contact, John, was helpful, accommodating and reliable and we are so grateful we were able to change from a previous nightmare company to MedPro. We have had materials stock piled for …
Our Clinic started using MedPro Waste disposable services beginning of this year. Dan Orednick has been very helpful and, he understood our business needs. Dan gave us 5 Star customer service.
Will was very helpful and made sure all my clinic’s disposal needs were met. Even when we ran into a slight hick-up due to accessibility, he made sure I still received the services I needed at little to no hassle to me. Appreciate the professionalism and support they provided. All of this at a very fair price. Highly recommend!
We switched to MedPro earlier this year from another hazard waste removal service. The process to set up an account and online portal we’re extremely easy. Our rep has also been more responsive to our questions when compared to the previous company we use. Overall we’re happy with the switch. Thanks MedPro!
Setup process was smooth an easy. After that I have had the hardest time communicating with any one about orders that have been processed. My first order was a month late which would have been fine if anyone had notified me before the …
We signed a contract under high pressure sales to lock in pricing on Dec 31. The contract was contingent if we could get out of our contracts for shredding and medical waste. MedPro sent out vendors in January for both services, even …
I contracted with this company for waste disposal. After signing the contract they contact me and say they cannot provide the services. Then they have me change to a mail in box. Once I mail the box it takes 3 months to get another one. …
MedPro picked up Biohazard waste from our Assisted Living for many years until the facility closed. They were always responsive when we needed them, provided the materials that were needed (such as bags/boxes) and kept their schedule …
MedPro has been great in picking up our State tenant’s disposal on time and effectively. I am ecstatic that they are OSHA Compliance trained as this is very important since our tenant is government and State of California. Cassandra has …
I have been using this company for many years and I have always had a great experience with them. I recently sold my business and Ariana Gonzalez was such a Hugh help getting my account closed and setting up the new owners with service. I …
The compliance training service MedPro provides is simple and effective. My employees have never had an easier time completing their training! And that’s important when you have 150+ employees. The sales and service teams at MedPro have been fantastic. Highly recommend!
My office signed up with MedPro to utilize their comprehensive OSHA Compliance Service. The sales representatives were very professional, helpful and responsive to questions. They provided a great PowerPoint Presentation highlighting the …
They charge me monthly and do not show up or can’t get me a appointment to get someone sent out to my office. Please be careful when dealing with this company.
Kim was quick to respond to my request for services. She was thorough, helped us get what we needed, and what would work best for our clinic.
Representative Bobby made the process of getting started seamless. He was also very friendly, professional, and efficient in providing service information and account setup. Thank you!
It has been a very positive experience working with Medpro Waste Disposal for my sharps disposal. Krystina is my account executive. She is professional, polite and quick to respond. I would recommend them.
I wanted to give a shout out to customer service rep – Krystina. She was able to resolve pick up and billing issues that I had struggled with before. By working with different departments and getting back to me quickly, her level of customer service should be commended! Thanks Krystina!
FRAUD! Would give zero stars if I could! We using Medpro for biohazard waste pick up at our small business and started regretting it in just a few months.
Pick ups were missed numerous times, we got billed for the missed pick ups …
My firm, Kester Search Group, has been overly impressed with MedPro Waste Disposal over the past 6 months. They have a stellar executive team with a true nationwide presence offering incredible cost savings and value to physician, dental, vet, and surgery center offices throughout the United States.
I reached out to MedPro and they immediately contacted me back. They were very friendly and made it an easy decision to use them for my business. Their prices were great!! I highly recommend using them!! Thank You MedPro for taking care of me!!
I was able to call in and get great customer service from Alex. She was able to suggest a possible solution to our concerns and transferred me to Christina in service. I was able to change our current pick up schedule to meet our needs and it even lowered our quarterly expenses.
We decided to switch to MedPro so we could consolidate several services for our office. The set up was seamless and services have been going well. We even set up HIPPA and OSHA training with them as well! One stop shop!
I am a new customer with MedPro. Every time I call the customer service, there is never long wait. Real live person talks to you. Never automated robots. You are able to reschedule pick up any time. I had Stericycle in the past, and I would …
Setting up an account with medpro was really simple! It’s nice to have responsive representatives. They made pickup of hazardous waste very easy. All representatives I spoke to were very helpful with any questions and concerns I had. Would recommend them!