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My mother had a similar problem to someone else that came in 2 hours after her. The person who came in with the same issue saw he doctor first..even though they waited 7 hours in the waiting room. My mother waited 13 hours before seeing the …
As a healthcare professional I was deeply disturbed. I arrived to find my sister unsupervised, in 4 point restraints so tight her feet were cool and discolored with deep impressions on both wrists and ankles. No one seemed sure how long …
7 hours so far. Been dealing with an issue nobody can figure out, but they want to do the same exact tests every time then send us home. Pain medication came 6 hours after coming, and when she pushes the emergency button to let them know …
Went to this Hospital previously for surgery for the incompetent, evil scamming Dr. E. Cristen Campian. The nursing staff were terrible, dishonest, dismissive and nasty. Rough, cold callous and abrasive through the night. Happily the next …
The worst hospital I’ve ever been in. I don’t even know where to start. After I arrive by ambulance and got triage I was sent into the waiting room in a wheelchair I got the attention of someone at the front desk that I was having chest …
I ALWAYS have problems at this place. I would almost rather risk it and go to a further emergency room. I’ve had breathing emergencies, triaged with 82% oxygen levels and stuck back in the waiting room where people smell of blood, urine, …
This is the 1st time I’ve been in Franklin Squares ER. I was brought here after suffering from severe issues throwing up bile and terrible issues with my digestive system. I’ve been here since about 8:30p.m. I was given fluid. I suffer with …
This hospital don’t care but anyone the security guards are very nasty and talk to u like u did something wrong they do not know how to talk to nobody they think they are high and mighty what a this hospital is i heard lots of stories about …
Very disappointed with franklin square hospital. I do not know were to start. My father was sent to the hospital for possible blood clots by his doctor. We arrived at the hospital did not expect rude staff. Was told 4 to 5 hour wait. I have …
How do you give 0 stars for this ER? Unfortunately it is the closest hospital to me. When I called 911 I had chest pain, trouble breathing, & jaw pain. I get to the ER they flop me in a wheelchair and push me out to the waiting room. I sat …
Place is a joke . Arrived at 11:35 am . Brought neighbor that was in auto accident . Air bag deployed . They people may be nice . Though for a patient with possible trauma to head and neck that is 87 years old , still sitting in room …
Terrible hospital in the world, staff sits around on their phones while the waiting area is full to capacity. Went there for chest pains sat in the waiting area over 6 hrs without anyone telling us the results of the test, once we finally …
Honestly I would not even give one star. My fiancé and I were told to come to the er due to her back pain and being 7 months pregnant. We arrived at 4:30pm at which time the receptionist was extremely rude to my fiancé. We then waited till …
Didn’t care if I had an heart attack in the waiting room….. staff was the worst… hospital was fifilthy!!!!! Im having chest pain tell the nurse she states”they are going call you when it’s your turn” didn’t matter… Certain people …
If I could leave 0 stars I would, my daughter arrived there by ambulance and when she arrived she was sat in a hallway for over 40 minutes. During the time of the arrival the lights went off, their system was also down. The doctors was very …
This is the second time my husband has had to go to the emergency room in a couple of months. The only reason that we went there is because his Oncologist is there. The first time we arrived 300 :a.m. in the morning and finally got out of …
Inconsistent with visiting rules. Nasty nurses on day shift oncology floor. Security guards say kids can visit one day and the next day they can’t. Nursing supervisor useless. Not helpful at all. Everyone like to use COVID as an excuse.
THE WORST HOSPITAL EVER!!!!! I went there because it was near to my house. I had a terrible migraine. They made me wait for 7 hours. I started complaining and they brought me inside to give me fluids with Tylenol and Benadryl. I waited 2 more hours and I decide to go home. I never saw or spoke with any Dr.
Their emergency triage system just flat out sucks. My wife sat in the waiting room writhing in agonizing pain for THREE hours with no hope for pain management. Needless to say, we will be finding new emergency services. I’m editing this …
Ok, first I would like to get this out of the way. I came in by medic this am at 1125 hours. I have had three back surgeries so when I twisted my hips one way and my waist the other I heard a snap then excurating pain in my left hip ( now …
Absolute worst hospital ever!!! My diabetic mother who also suffers from Bells Palsy was sent there from Patient First due to an abcess in her mouth. They had her wait 11 hours before being and told her she isn’t dying so when isn’t …
First let me start by saying you should be able to give negative stars. This hospital and it’s staff should be ashamed of themselves and the way they treat pediatric patients. On August 26 my granddaughter was attacked by a family dog and …
I wish I could rate a big fat zero. I got rushed in at 9am this morning with cheat pains and shortness of breathe. I was evaluated and then put into the emergency room waiting area and told I was only waiting for blood work and a chest x …
On September 9th…
Avoid the Emergency room at Medstar Franklin Square in Rosedale if possible. This was the worst hospital experience that I encountered in my life. Poor customer …
Great ER Staff on 10/5/19 at 7:30pm! Haven’t always had good experiences at Franklin Square. However, the staff on this evening were really the A-Team. My Dad is 89 and was brought in by ambulance for severe urinary tract infection. The …
I had surgery here on Dec 2… surgery staff & my nurse staff were awesome didn’t really have any issues with them however… HOW DO U ORDER FOOD IN THIS PLACE???? I’m very very very disappointed with dietary! Because I have been trying to …
I was taken to Franklin Square Hospital by ambulance the morning of April 20th for a possible heart attack. The emergency room staff were great, it was when i moved to a room that it went a bit south. I was given 3 clueless residence …
Came in with my husband who was in horrible pain. Waited in the waiting room for almost 10 hours. Nurses attempted to start an IV 5 times and failed all 5 times brought in one nurse with an ultrasound. To find a vein once the IV was in he …
I really don’t want to give any stars based on my last experience yesterday. . I had to have surgery on the 12th of January 2018.. I was scheduled for 145pm.. arrived at 1130am.. before surgery I had two women trying to put in an iv.. which …
Not a very good hospital. My grandmother was able to sit up and move her legs freely when she first got admitted. They didn’t allow her to move around all she needed was some assistance. Which lead her to be pretty much unable to move at …
Been waiting for blood work for 3 hours. Stuck in a corner with 10 other patients. I think they are waiting for us to die so they don’t have to help us. …
This hospital is not a good hospital at all to come for anything !!!! I have been here 15 hours and have yet to see a dr! Triage was okay but after triage they put you in a tiny wheelchair that looks like prisoners are put in and that’s it …
Went to the ER after my BFs ankle turned swollen, blotchy red, and warm to the touch, to rule out cellulitis whichcan be life threatening if not treated early. …
This hospital is terrible. Unless you’re bleeding out with less than a liter of blood in your body, take your changes and go someplace else. They are extremely slow and have the most nonchalant staff ever. There were patients sitting in the …
Would give it No stars if possible…Brought by ambulance just to be put in the Emergency waiting room for 5 hours now. Supposed to be waiting for the fast rooms but haven’t been called yet. Now back in a room 5 and 1/2 hours later, no one …
Went to get a biopsy from my spinal cord, the staff was just a joy to have in a moment that I was scared and confused. I remember the name of Patty and Mrs. D, but all the ladies at the area of prep and recovery around imaging are just …
My mother-in-law who is 92 years old arrived at the ER by ambulance complaining of having problems breathing. She arrived around 2pm. It took several hours to be even triaged. She was kept in the hallway while waiting her turn. How …
They have good emergency care and doctors. Their problem is the after care. They have some great nurses but, they have nurses that are so poor they should be tried for not following doctor’s instructions. A subst of nurses along with nursing management at this bereft hospital should be sued out of existence
Absolutely, hands down, the worst customer service I’ve ever seen in healthcare. Being involved in the industry for 8 years and working in the industry for 5 years, I have never been on either the patient side or provider side for hours on …
We have been in the emergency room with a head injury and it seems like no care. Seven hrs and still waiting. My son has had concussions before and was seen immediately. Franklin Square Emergency room has to be one if the worse hospitals …
I’ve been here 6 hours from Kaiser with an ambulance and no attention from any of the staff members. I needed to use the bathroom, I asked 5 different nurses for assistance because I felt dizzy to no avail. Kyle felt for me after 50minutes …
Worst experience ever!!! We took my 80 year old mother to the ER at 2am, did not get seen until 8am. The waiting room was about half full, only 3 people were ever called back to be seen but as soon as the day shift came on things started …
I figured I’d go to the ER early morning bcuz of a kidney stone. I’ve had several so I already knew what it was. This is the third time in a year being there for kidney stones. When I arrived the waiting room was packed, with mostly sick …
They never do any treatment for waiting patients at ER – even 10 grade pain. my wife waited for 5 hour with 10 pain- childbirth pain(kidney stone) . She could not sit because of the pain. She cried and begged them to do something but they …
First off let me start by saying this is the worst hospital I’ve been been too. Only reason I gave it a one star was because I wanted to make a comment about my 3min experience at this hospital. (3min because I rather have my insurance pay …
They make everyone wait for hours and hours.
I waited for like 5 hours 10-4 and there was this old lady she was saying nurse nurse can you help me but none of the nurse came for help it was like every nurse was ignoring her.
I delivered my son at Franklin Square and was placed in a room with a bathroom that hadn’t been cleaned….blood all over the toilet and the floor….NOT MY BLOOD either. Then when I complained their Risk Manager said my complaint was a …
Eighteen hour wait in ER, with a pain level of 8+, and shivering in pain. That was my wife’s experience of an dirty ER. Either the staff or incompetent or completely overstretched by the bean counters (I suspect the latter) – I will not …
I had a surgery here last year, and all of the staff members were very kind and patient with me. They put me at ease immediately. I was nervous about the billing situation as well, but it turns out I qualified for financial assistance, and …
The ER gets high ratings from me. County Fire Medics wheeled me in after I passed out at the wheel on Rossville & Pulaski. Long story short, I rolled thru the intersection and a 18 wheeler slammed into me. It was his fault. He should’nt …
This is the worst hospital I’ve ever been to next to Baltimore/Washington Medical Center. The only good experience was when I first came with the lady at the registration desk. She was really nice. I had surgery earlier that day on my bicep …
I am posting this review since I received a letter that referred to my son having COVID, when he actually DID NOT! We took our son to be seen for shortness of breath and chest pains. All the emergency room did was swab for COVID and sent …
This is a JOKE of a hospital. Literally shouldn’t be operating. I get we are in times of Covid but I have been here for 5 hours and nothing. I asked for a status update and the nurse never came back. When I confronted her about it, she’s …
On Thursday a.m. my mother suffered a bout of CHF. It was bad enough that I called 911 and they brought us to Franklin Square. I noticed that the review was only 2.1, but our experience has been 5 star all the way. The ER had qualified …
I came to this place because my primary care doctor sent me here. The staff is nice, but trying to get through to this place by phone is more difficult than talking to an agent from the IRS on tax day. Of course that is IF their number …
Wife was sent here via ambulance due to severe lower back pain causing the inability to walk. Once in Emergency Room was chastised by the Doctor for not going to our Primary Care Doctor and coming to the Emergency Room (who goes to their …
I have been waiting in the ER to see a doctor for 7 hours and 30 minutes since I posted this and I am still waiting. No one can give me a time as to when I will be seen. My glucose was at 465 and nothing so far has been done to lower those …
I was brought in by ambo then left to sit in a hard wheelchair for 6 hours while waiting to see a doctor. At one point an aide wheeled me to a hallway to wait for a CAT scan. I was left alone, vomiting and barely able to sit up in the …
Is better to die than to come to the emergency room. No matter what the emergency is or if you come in an ambulance, drive or walk here. You will have to wait at least 6 hours to be seen. Been here since 3 P.M. came in an ambulance die to …
My fiancée went in for a kidney infection. After two hours from being brought back she came back to let us know that no one had gone back to see her or the two dozen patients vomiting, passing out, and bleeding in the separate waiting area …
No matter what time of day I always have to either drive around waiting for a handicap parking spaces in the main entrance.. I oncwa waited 45 minutes. I either have to come 2 hours early or pay them $6 to park for me I can’t walk far. Then …
The waiting area I was in was clean, the multiple receptionists we had to talk to were friendly and helpful. Cafeteria was clean, didn’t eat any of the food but I would have. …
Came in through ER on a friday night due to severe food poisoning and blood sugar problems. Was seen with in 20 minutes of arriving, had fluids going within 45 and we in the icu within 6 hours. The nurses and doctors are all so nice and attentive.
My experience was not as bad as some of the others. Being in a hospital is not a pleasant experience by default, but the nurses were friendly and seems like they knew what they were doing. I do recall having to wait and wait and wait when I needed a nurse. Perhaps if they hired more staff it would be different.
I went in not as a patient but a friend to the patient. Arrived around 7pm and left around 7:30am this morning and seeing no Doctor. The patient was not alone in this waiting to be seen for almost 12hrs process. Had others waiting in wheel …
Been here for 6 hrs. Still waitng to be called back to talk to a doctor about my labs results that have been in for hours. This is ridiculous. If they mailed them to me it would be faster. You will die on this place waiting to be seen. …
My firstborn child was delivered here and the way they treated my fiancé was dismal. They “forgot” to bring her food, repeatedly failed to bring formula and diapers for our child despite us asking, didn’t bring any relief to my wife who was …
My son had his tubes and adenoids done today and from the moment we walked in we were impressed by the customer service. Every employee i spoke to or came in contact with was amazing. The hospital is clean and the rooms are equipped for …
Worst hospital I have ever encountered in my life, my daughter walked in the hospital at 8 p.m. this evening and has yet to be taken in the back or even taken to triage, 5 1/2 hrs. Later she is still sitting there after Her doctor had given …
My father was hospitalized here and now 3 years later I can not even drive by this disgraceful death hotel. Now, it’s a 5-star hotel for sure but like the Hotel California you can check in anytime .. but you can never leave. I flew in …
Horrible hospital and staff. I went here so they could induce my labor and they didn’t do anything at all to make me feel comfortable. The bed I was on was hard as a rock and the pillows felt like paper. The nurses let me sit in a bloody …
I have a terrible time getting my blood taken but have to do it fairly regularly due to my thyroid being under active. I’ve been many places hoping to find someone who won’t use me as a pin-cushion and I have found that person/place! …
My aunt arrived via ambo @3-4 o’clock this afternoon. She already been admitted; however, it is now 1155pm & we are still in the ER. The doctors and attending a are very nice. It’s the nursing staff that is a cold bunch. They talk at you …
Got here at 6:55pm. I told the PA why I was here. She sent me for an x-ray. I was never seen again. Being up at 4:30am, nothing to eat all day and being tired sent my anxiety up, the pain in my foot got worse because I couldn’t put it up, …
Came in 330am. It’s not going on 630am. I came into the ER to get checked. I am 8 weeks pregnant and experiencing some bleeding. I got checked . now waiting another hour for results. You have a good staff. But the wait time to see a …
My family and I have all been patients at Franklin Square. We have all been treated very well. I had two of my three children there and had no problems at all. The nurses that we had were all great. The hospital was clean. We have been …
The worst experience in my life, I was sent to Franklin Square by Patient First after they had taken X-ray and stated I had to go to ER. After 10.5 hours
sitting there I walked out. They do not deserve one star.
This place is by far the worst hospital. Incompetent nurses and doctors that laugh at you. The patient care is absolutely horrible and this is how they discharge you. I think it’s time to call a lawyer
I started off in the ER and was then admitted. Unlike all the other comments, the wait was not astronomical. I arrived at 9:30 am and I was seen, treat and moved to an empty bed upstairs by 1:30pm (I was seen within an hour of walking …
Lately, I been having to travel around to different hospitals attempting to get care for my mother. And I’ve ran into one disappointment after another. But the care my mother received from Franklin square was exceptional. The staff is …
The worst ER! My daughter was made to wait with the adults instead of pediatric patients which caused her visit time to be even longer. She had an allergic reaction and her throat was swelling and she sat waiting for 2 hours for a doctor!!! I left and took her to a different hospital. I will never come back here, first and last time!!!
My mom was taken there from a nursing home in March of last year and the staff had about as much professionalism as a toad frog. My mom did pass, but they really did not do anything to extend her life either. The doctor was rude and …
God help you if you or a loved one are stuck going here. When you call they hang up on you…multiple times. Then they lie to you about giving updates to family members. (TRUE!) If you go to the emergency room, avoid Connie L., intake …
Very bad experience I gave two stars(they deserve 5 stars alone) for the few good nurses that were a blessing and in my opinion helped keep my mother alive (Joy) being one in particular and Mya on the 5th floor. KC was a evil nurse that had …
I recently was hospitalized for 4 days at Franklin Square in the fifth floor tower and these people took such good care of me. My meds we’re on time, I never had to ask or wait. Whatever I needed or wanted they did and gave me. Including …
Absolutely the worst ER around , been waiting over 14 hrs to go back and be seen . Dr refused to give my my heart medication because I am in the waiting room . The Er refused to close to ambulances because the administration seems to want …
Worse hospital ever sitting here for like 8 hours and they haven’t call me in the back yet . I’m writing this review while I’m sitting in the waiting room . I will never come back here again . Please don’t think about coming here unless you want to wait the whole day
I broke my wrist and even though the ER was packed, they could see my wrist was injured, crooked and probably broken so my wait time in the waiting room was less than 10 min. The entire experience was quick and everyone was extremely professional and kind.
If I can turn back the clock, I would have never brought my family members to this place. Yes, there are a few descent doctors and nurses that I was very appreciate of, but a lot of them I question their abilities and it got me in so much …
Zero stars if it were possible. Got here @ 12:15 and got seen relatively quickly because I was exposed to Carbon Monoxide. Then they took my blood. I’ve now been sitting here waiting for results for almost 3 hours. Everyone in the waiting …
The ER is busy and the wait is long just like most hospitals due to under-funding and over-demand for services. Part of the problem is people trying to treat the ER like their primary physician. Once you get to the more specialized …
If I could give this place a negative star I would. I have been sitting here for over 6 hours in pediatrics with only one other child here. What is going on? They did blood work and all while sitting in the waiting area. It’s old people here that has been in their chairs getting IV’s in the waiting area. This is totally ridiculous!!!
Waited 8 hours had blood and a strep test , then asked if I could get my results and nobody gave them to me . I’m still waiting, worst hospital I have ever been too. Very unprofessional and they just want to bill your insurance company and …
[Written on July 21, 2013]My experience occurred earlier this year, mid January 2013. I was miscarrying, bleeding uncontrollably, in pain, coming to the ER and they still made me wait to be seen. WHAT!!! I couldn’t even sit in the waiting …
Came to ER with pain in my knee and numbness in my foot. It was immediately diagnosed as a blood clot. They called in a vascular surgeon (it was 2am) and had me in the OR within 3 hours of me walking in the door. …
We arrived about 5am and it’s 7:30. It wasn’t too long of a wait. Waiting for treatment now. They don’t move too quickly so it could be awhile. We are in the peds side. They closed this department and are using it for adults now. Hospital …
Staff were friendly, that’s the only positive thing I can say about my trip to the emergency room after arriving by ambulance due to my car being totaled on 695 because someone ran into me. After 3 hours of sitting with what seemed to be 50 …
Was brought in by ambulance this week with a bad nosebleed. Had a very positive experience. Had my nose packed , and was in and out in about 3 hours. The P.A. Dawn was excellent, as was the nursing staff.
Nothing to do while waiting in emergency room than to read the reviews of this hospital. I have been waiting for 3 hours for my husband to get results. I don’t know how much longer we have to wait, but kind of feel more fortunate than …
Worst hospital I’ve ever been to. Very long wait time, once I finally got to the back they treated me like nothing was wrong. They also told me that my potassium level was low and that was why I was feeling the way I was. About a week later …
My relative went to this location for severe chest pains. We waited 8 hours before being taken back to a room no medication was provided as he had difficulties breathing and speaking, another person was there screaming to the top of her …
I am in the hospital here right now, I’ve been here 7 hours so far, haven’t seen or spoken to any doctors but I’m not just livid about my lack of care, I’m livid about the care of the elderly lady with dementia who is next to me. The nurses …
Mom came into the ED at about 10:00am and the staff did 2 tests on her. It is now after 10:30pm and we are still waiting to talk with a doc to discuss the results. Meanwhile patients are lying on the hard floor and others are just walking …
Waited 5 hours to not be seen fiancé told nurses that she felt like she was gonna faint and was dizzy and they made her wait 3 hours before drawing blood the nurse couldn’t draw the blood correct then took x rays with her wearing jewelry on …
Everyone there was so friendly & helpful! Had appointment on second floor today & as soon as my friend & I entered main entrance we were greeted, I’m disabled & I was transported to my destination & recieved such friendly service up till …
Customer wait times are completely unacceptable. Also, where are their rules for triage, Where are the bioethics? Are they racist? Do they judge you as a person based on medical records? And lastly, do they make judgements that affect the care the patients receive?
My loved one was taken here by ambulance, and they seemed like an pretty good hospital. However, I would say they should come to the room quicker when beepers go off and such. When visiting, we had to wait almost 5 minutes for a …
I went to the Emergency Room yesterday with my 2 1/2 year old daughter. We had a great experience. The staff was friendly and attentive. She was seen quickly and the staff took great care of her. They made sure to keep us updated on her …
I’ve been battling stage-3 rectal cancer and was recommended by a family friend to choose this facility for my care. Absolutely the best decision I have ever made. All the staff are professional and caring. A huge thank you to my surgeon …
Don’t recommend them for adults with partners who care give due to covid anyone other then patient is not allowed unless you fall into one of there medical care taker boxes. You’ll even be asked to leave by a gun carrying off duty cop. …
Do not come to this hospital if you have an actual emergency. Came at 10:30 pm to get some stitches was initially seen in 45 min. Its 3:47 am and we’re still here waiting to get a few stitches. The wait times are ridiculous and the …
Worse place ever my mom was brought in by ambo , she was having bad side effects from a cholesterol medication they had a inexperienced tech draw her blood so the result was her arm bruised black n blue from her not being able to get a vein …
How can this place still be up and running! 4 qnd q half hours and still waiting! Horrible place ! Yall should be ashamed!!.. are you really sorry? I can’t tell, if everyone is still saying the wait takes so long…. but i guess the longer …
Call a suicide hot line and make sure you never go to Franklin Square psychiatric facility. The “therapist” grace Lee at inpatient was terrible. She’ll gas light you into thinking you’re an addict and a bad person . Keep in mind I take …
I came in to be seen at franklin square since 6:00pm and was in the hospital until 2 in the morning. I was seen twice each time and in between that time I was seen about an hour each. I left at 2am with no results as I’m pregnant and had …
Brought my wife in from a DR referral. Wait time is terrible and based on the ratings this is a normal occurrence. When you respond wanting feedback but nothing changes you are just saving face. If you truly cared about the care you provide …
Had much pain. I asked the nurse to get me some Maalox. She never came back and I was in terrible pain. I had my light on for my room and that was ignored also by another nurse who was no more then 7-8’ away . She said she was doing …
I came in on Saturday with severe abdominal pain, I will say that the ER was extremely slow but the staff was very nice. Once they identified what the problem was I was taken care of right away. The nurses, doctor’s, surgical team and other …
I came here because I was feeling sick and I am pregnant. Within the first 3 hours I saw 2 nurses and a PA, got some blood work done, and I got an ultrasound. After all of that, I proceeded to sit in the waiting room for 5 HOURS!!!!! …
My uncle who has dementia is currently a patient. He had a heart attack on Wednesday. If it wasn’t for the nurse practitioner we would have never knew. …
my water broke so I came to the ER they had me in a wheel chair in the waiting room for a good 45 mins leaking fluids in the wheel chair and ER floor I was terribly disgusted! It was my second child but first time my water broke on it’s own …
I was having a serious anxiety attack, I didn’t have a counselor or a good psychiatrist, and I just wanted advice on a direction, and human sympathy. It was immediately decided that I needed a full battery of functionality tests, to see if …
My father passed away at FSH on November 25. He was admitted with low level Covid-19 symptoms which was just not being able to totally catch his breath. Well, 3 days later, he called to tell me and my brother that he was going to call our …
ALL of the staff in the ER were EXTREMELY kind and pleasant. To all of those who complain about the long wait, do me a favor, google all ER’s in your city and you will see that all of the waits are about the same. You people want care, but …
18 hours waiting in the ER waiting room. Worse than a VA Hospital. They have a system where you are called back for tests and then return to the waiting room. It feels very clunky and inefficient. The staff keeps telling that it is …
This is the worse emergency room hospital experience I have ever had. The young lady at the front desk was the best thing about my time there. She was very caring and professional. What do you say about a hospital where most of the …
I know this place has bad reviews, but I am here right now and everyone is very nice. I am in the emergency room and had numbness on the right side of my face. My triage nurse was amazing and comforting and explained everything to me. She …
My mom got there early. Her appointment was at 0945. So at 0955. So I asked the receptionist how much longer. She checked and said she didn’t understand why she hadn’t been called, that she would be next. So we were the only ones left and …
My son had pediatric dental surgery here and it was amazing start to finish. COVID protocol is on point with sanitizer, new masks, and limited guests. The ladies at the front desk and registration were caring , friendly, and reassuring …
My eldest went in a few months ago screaming in pain. Took them 3 hours to see her. Delayed doing work on her. They wouldn’t let me sit with her and booted me outside! I had to sleep in my car because they took their time caring for my …
The woman who ask the questions about my health, was rude and condescending. I saw one of the women behind the counter didn’t have her mask up over her nose. Then someone came in screaming, “please help he’s not breathing”. The people in …
Worst hospital I ever been to, waited 3 and half hours in the waiting room… never ever go here cuz they don’t care about you they only care about your insurance or your financial status!!!!!
Went in for excruciating neck pain. They got me back for a quick talk with a doctor over an iPad and then sent me for an X-ray. I was then dumped in the waiting room for 10 hours. I finally had to give up when the nurses said it would …
Terrible place to be admitted, go anywhere else possible. Staff doesn’t care at all, will ignore patients for 4-5 hours at a time. The IV monitor beeping could be as loud as a fire truck horn and the staff would still leave it for hours.
I used to live less than 20 minutes from this hospital for 43 years and it never was a quality facility. It has become worse as years have gone by. My father had terrible care there back in the early 90s until he passed away and my mother …
This hospital needs a investigation on your employees and how they treat and talk to people. All very rude,no info given
Also there needs to be someone or more to run a more efficient hospital. Your …
I came in with squeezing, painful chest tightness, chewing aspirin helped some in the ambulance. No beds in the ER triage, unbelievable. Four stars for the helpful people in the back though, they drew labs, took x-rays in record time, most …
This place is a joke. I don’t know how this place is even a legal hospital. Bring my girlfriend in because she had an accident and had 2 rusty screws shoved threw her forehead to the skull. She now has permanent damage to her face because …
I went there with pain in my abdomen at about 7 weeks pregnant. They did an ultrasound to check on baby and the us tech said their was no heartbeat. Well being a mom of 5 and having 3 previous miscarriages I know exactly what a healthy baby …
THIS PLACE IS A JOKE!!!! I came in by ambulance from urgent care at 2:40 with chest pain they took blood and it is now 1am and I still havent gotten any thing for nausea much less of Tylenol for pain since 3 aspirin urgent care gave me …
Worst Neurology Department. I was under the “Head” of Neurology for almost four years. In that time I was told my Seizures where caused by stress. I went there last July 4th weekend, because I had 4 Grand Mal seizures in 4 days. I had …
Medstar in general has been an answer to prayers.
The emergency department diagnosed my husband quickly, transferred immediately to Union Memorial. He had an aortic dissection and medstar saved his life! That …
I went by Ambo to Franklin Square 3 days ago with back pain so excruciating I could not move. I walked out of there today. The level of competency, professionalism, and compassion shown to me was truly overwhelming. Shout to my awesome RN’s Wayne, Peter, and Margie!
Some of the ER nurses and PA really need to do something else. They leave you waiting for assistance while they are sitting at the desk talking about personal things, they don’t follow up with you after they do their initial assessment …
Second time here in Psychiatry prison where staff are rude and you know it’s jail time for both patient and family. Not much has changed in 2 years. 2B staff lack courtesy.we understand HIPAA but ppwork says inform parent yourselves yet no …
Daughter was rear ended in her car. I brought her here to be seen as she was suffering from confusion and obvious neck pain. Well after waiting for more than 8 hours she was finally seen. I can only assume that there is only 1 doctor on …
I came there for a tooth ache. They gave me a tylenol 3 and had me to wait for 3 hours in the waiting room. After seeing people who came after me continue to go before me, I just left. Franklin Square doesn’t hide that they discriminate against the poor. If you have state insurance they look at you as nothing.
STAY AWAY FROM THIS HELLHOLD! These people lack compassion and empathy! I heard them making fun of a patient’s weight and how she was about to fit on a stretcher to come in! No one greets you properly nor ask how you are beside getting the …
If i could give this dump 0 stars i would. I arrived here at 9 am. Still sitting here waiting to be seen. Hospital admin should be fired for running a place like this. People’s lives are at stake and these people don’t care. Pathetic excuse of an emergency room. Emergency. You ll be dead by the time they see you.
Worse hospital, receptionist at entrance #2 has no business being at that desk, she either does not like her job or she doesn’t like people. I am calm person, I work in health care I am around patients daily and I love what I do. This lady has no business dealing with people that has health issues.
Went to the ER with horrible stomach pain. Had vomited before arriving. Pain was excruciating and could barely stand but had to go to the desk and give my info (luckily my mother was there to help). Had to sit and wait after being told thy …
My husband had an emergency and had to find a hospital because he was out of town. What a mistake. He laid in the ER for 7 hours before a Dr checked him. Rude nurses
The Emergency room is a joke. You’d die waiting on these slow nurses and doctors. Very cold hearted unsympathetic human beings working there. My blood was drawn and it was extremely painful and left bruises.
Yesterday I was at the emergency room from 12 noon to 9 pm then I decided to leave. This was the worst visit I have ever experienced in my entire life. Me and the pain I was in meant nothing to them. It also meant nothing with me leaving in …
They kept my mother alive during the time she was there. The nurses seemed to care about their patients, as well as the case workers. The staff is handling a lot, just as every hospital is, so I’m thankful for the service and attention she …
I was with my care giver and she had to take me to the emergency room because I was continuously vomiting and it was 4 hours before they hooked me up to an IV and gave me treatment for my nausea and headache. After I got Xrays, we still …
the person who i spoke to on the phone 5/16/2022 was rude. i have a loved one at this hospital, in which i’m not the “spokesperson” for this patient so i couldn’t be told any information. However she proceeded to ask if i wanted to …
This was the worst experience I’ve ever had at a emergency room hospital in my entire life. Everything was filthy from the walls to the floors. You would think that since Covid is still active that they would at least have sanitizer …
PartII
I have worked in healthcare for over 30yrs. Communication is the key to any job working with the public. I was given and appt time and to sit for3 hers with no …
in this hospital they are killing my husband. the same doctors have said that they don’t know what to do it is a hospital for practitioners. I don’t know how to get my husband out of there they are the worst
I’ll type my whole story later, but the other reviews essentially paint the picture. I doubt they want to actually improve with this stream of endless failures. It seems they are more worried about damage control and getting people out of their care.
Took my granddaughter to er because she was throwing up and had a fever, was able to take her back in a reasonable time, but after that,almost 2 1/2 hrs of waiting and nothing to show for it, she was the only child present when we arrived, had to leave, unacceptable
My wife was here for a few days a few years ago, and honestly, we were VERY happy with the care she received. I had reason to visit the MedStar Franklin Square Sleep Center this past weekend. I was very, VERY impressed. Especially with my …
Spouse went in for surgery. The place is clean. The people are so nice and attentive. The surgeons and staff couldn’t be more helpful. Understanding how short staff hospitals are and how many people come into the hospital, I personally …
My son went to Franklin Square Emergency at about 11:00 pm with 1st degree burns on his back he’s been miserable with pain and itching. It’s now almost 7 am and is still waiting to be seen by the doctors. What’s the problem? What are they doing to correct the situation?
Every negative review on this hospital is true.
SAD its 2022 NO excuse!
The staff are just mean for NO reason, sick people don’t need to be treated this …
This hospital is still terrible since I was here in 2015 staff is nasty I’m still siting here with extreme chest pain no IV no blood taken nothing for pain I’ve asked to use the bathroom 3 times and was told to wait and no one came back…I’m …
June 1st and 2nd we sat in the ER for over 12 hours before my daughter could recline or lay down. My daughter is bedridden. She is still recovering from brain/neck surgery. My daughter cannot sit for more than 20 minutes without severe head …
I was involved in a hit and run accident on Sunday June 26th. Being in my not right state of mind and in horrible pain, also being told that I’d be in worse pain in the morning than the night before, I mistakenly gave my pharmacy to use …
Never had a bad experience always find parking they have handicap parking they have handicap accessibility have elevator that works but my opinion is very nice place to come to
The worst experience. I was delivering a DoorDash order to a customer at the hospital around 9. The guards treated me so badly by not allowing me in following delivery instructions. I see another person delivering an order with no issues. …
If I could give 0 stars I would. Trying to visit your family members sucks. The visitation policy needs to be updated. I understand things had to change due to COVID but we’re almost three years in your establishment act as if we’re in …
They laughed at my gf giving birth and banned me from the hospital at 3 am left me outside without my keys or nothing couldn’t sit in the waiting room or anything my mother had pick me up while I was sitting outside tired and sad and …
This is the worse hospital ever. My girl was having bad stomach pain. She got her blood drawn and cat scan done after we sat there for 5 hours. We sat there for another 8 hours she never seen a doctor to fine out why her white blood cell …
My name is Michelle and I was the patient I’m using my fiancés phone.and I was admitted to the er yesterday around 7am
Long wait times in an er are to be expected in the Covid spike and the area, but …
The worst ER, my husband went after car accident has pain in his shoulder and knee, let him sit on the wheel chair from 11:30 pm till 5:30 am, they did for him xray and let him wait for the doctor decision sitting on wheel chair, his body …
I wish I could give them 0 the staff in the front before you get in the back are very rude and disrespectful like it’s our fault they have to work or something I had pneumonia got there at 9pm and didn’t get seen or any treatment until 2am I didn’t see a doctor until about 4am don’t go to this hospital unless it’s the last one
By far thee worst experience. Below is a picture of the waiting room. I came to the hospital with a fever in the hundreds, chest pains, body aches, etc. When we arrived it was about 4:45 ish, 5 hours later and I still wasn’t seen. I asked …
Worst emergency room I’ve ever been to 10 hour wait with IV in my arm very uncomfortable and when I asked them to take it out they took me out the system. Horrible emergency room!
My husband has been sitting in the ER for 12 hours. I couldn’t sit in the waiting room with him. The hospital is soooo bad 😧😧 if it wasn’t for 911 taking us to the nearest hospital, I would have never ever ever chose this hospital 😡😡😍 …
Extremely bad wait time I’ve waited almost 4 hours to just get a iv and blood drawn and was told you have to go back in our waiting room no food no water I literally almost died in there when I just had the flu and fever come on now this sad my hospital is better than them
Horrible experience. My mother waited and is still waiting after 9 hours . Then the security guard came over saying that I needed to leave because I’m not the patient and due to Covid I have to wait outside first of all if the hospital …
This has to be the ABSOLUTE WORST HOSPITAL IN THE ENTIRE STATE OF MARYLAND.
I was brought in by ambulance it took them a WHOLE 36 HOURS BEFORE I WAS SEEN BY A DOCTOR. …
Being here is like playing a game of Survivor Franklin Square… Over 12 hour wait times, rude and dismissive nursing staff. I have watched true suffering, patients crying out in pain, vomiting. After a wait of 13 hours I decided to book an …
10 hours and tests completed more than 5 hours ago. Still no doctor, no diagnosis. Same old Franklin Square….some things never change. Avoid this place at all costs. In addition you couldn’t have hired a more rude security guard. …
Admitted for five days (after being in the ER for fifteen hours) due to shortness of breath, cough, dizziness, fatigue, bad headache and upset stomach. They tested me for both Covid and the flu twice, but they both came back negative. The …
This is the WORSE hospital ever. It is right along with Maryland General Hospital which is now called University of Maryland Midtown. I guess the powers to be thought changing the name would make it better. Franklin Square ER staff DOES not …
I was brought to this dump by ems for a BP of 180/131 and HR of 150 with chest pain. Let me preface this by saying I’m a paramedic and I would never provide medical attention to a patient the way they treated people here. First they made me …
Horrible emergency room! I waited 6 hours, never saw a doctor after test were completed. Some people had waited up to 10 hours. I came in because of abdominal pain, but my blood pressure elevated. My heart rate also dropped to 50. Even …
Terrible hospital. They don’t put their patients first. My mom came here for a surgery and she has long term effects from the anesthesia they used. It wasn’t the correct dose, or something. They messed up. Rather call it Franklin Scare. …
How many one star reviews does the administration need to read before they take some action. This Emergency room is an absolute joke. My wife was brought in by ambulance at 11:30 this morning for excruciating pain. It is now 8:04 PM and she …
My father was in the ICU for 2 weeks & hospice for 1 week. All the doctors & nurses were friendly & took the time to explained what was happening to my father & the options. They were very patient with us. It helps to know your love one received the best care. I wanted to say thank you.
Connie L receptionist was the rudest person I’ve ever dealt with at this hospital. Snippy comments. Brought in my aunt who has Alzheimer’s and she wasnt even trying to let a visitor in. Wouldn’t even tell me her last name when I asked it because she knew she was about to get a bad review. Insanity.
I went here yesterday and the wait was 8 hours but i only waited for 3 hours and everyone there was friendly and helpful. I wish the wait times weren’t so long but that’s life; people worse off coming in will (and should!) get quicker care before you. I was born here and come here when I need to and it’s a great hospital.
HORRIBLE emergency room experience my mom is 67 years of age and she legitimately sat in the ear waiting area for 14 HOURS waiting to be seen short of breath and pains in her side when calling to get update on her I was told to call her …
A state run facility claiming to be non profit to avoid paying taxes. They force and coerce their employees into “mandatory” vaccinations. Have you checked out their little cemetery hiding behind trees on the side close to ccbc? They also recruit under qualified employees from very poor countries. This hospital is one big joke!
I could complain about the waiting time which was about 10 hours even though I came in an ambulance feeling terrible. But I want to thank Dr. Pancu and the nurse that was taking care of me (sorry don’t remember the name) . They were so caring and the best ! Dr. Pancu was amazing !!!
I can’t with this places. I’ve been here since 4:30pm today and it’s 11:30pm now. I’ve waited awhile for me to get my blood tested, I’ve waited for a while for my cat scan. I have been waiting 3-4 hours for my cat scan results. How am I suppose to know if I am in danger or not.
The worst treatment I have ever seen. Contacted a lawyer, have a whole case against them for malpractice and emotional distress. 4 days no food waiting for surgery tbat never came and resulted in needing a transfer?? For a minor procedure.. shut this place DOWN
This deserves zero stars worst experience of my life nasty staff also lied and didn’t send tests but billed me tried to blame the lab but never sent in the test . Worst service how this place stays around is beyond me they lied to me about …
If a child is the third person in the waiting room they kick the child out. Their two limit rule is due to covid, but yet they don’t test everyone for covid upon entering. So their two person limit rule doesn’t make sense because you can …
I was in the emergency room with my son for 9 hours without him being seen or anything! I would nurse my son at home before I ever think about taking him to this hospital ever again! Not even just that “they treat them old people bad” they …
A six hour wait time in an ER for someone whose chief complaint is shortness of breath and lightheadedness is absolutely absurd. I walked out without even getting to speak with a doctor. Sadly, I’ll still be charged with the visit, whilst I sit here at home still short of breath and feeling ill. What a waste of time and money.
The emergency is horrible. I am pregnant and went in with severe cramping I still haven’t seen a doctor yet. I asked one of the staff to find out some information for me and she left and never came back until a hour after and didn’t even …
I am very disappointed in this hospital. I went to visit my aunt in the hospital and when asking questions regarding her health I received a feeling of don’t ask me anything. The nurse then asked me how I was related and reminded me of the …
This hospital is a complete joke. I went to the er because my stomach was hurting really bad and they did not care. I was in the ambulance and they do not know how to drive at all. Made my stomach hurt even more. When i got to the et they …
Terrible er visit so far. Been waiting several hours for my fiancé to be seen. I waited in the cold car for a few of those hours then went in. I wasn’t in there for longer than an hour when I was told to wait outside for him because they …
Your resident team lead not only had our entire family exposed to covid, she also would call to apologize for the numerous medical mistakes she made especially after your Pharmacy and RN reported she was ordering meds my mom was allergic too. We will take legal action if we do not hear back from your Patient Advocate.
RUN for Your LIFE! Horrible hospital! Waited in the waiting room for 12 hours before I was seen by a doctor. This is absolutely ridiculous. I overheard many people saying that they were there because Urgent Care places like Patient First …
this is the worst hospital in the baltimore metro area. the ER was dirty. the bathrooms was dirty the chairs your waiting in are never sterilized so i hope and prey nobody catches covid from there they are under staffed and the staff that …
This was the worst experience I’ve ever had. I went to urgent care First and they said go to ER. I have COPD and am having trouble breathing. I arrived at Franklin Square ER. I continued to tell them I was light headed and could not breathe …
I had a surgery 2 days ago I had to experience my worst days in my whole life I waited for ever! For almost a week nothing to eat or drink. when they discharged me I had a complications they were aware of but they to just discharge patients anyway so they have room for others no matter what.
This is worst staff I’ve ever encountered in my life. The nurses were immediately rude, aggressive, and demeaning. My fiance has been in this waiting room for 14 hours, 4 of which is literally just her waiting to be discharged. I walked …
My experience was very much unlike those of most. Went in to the ER early on a Sunday morning. The place was empty. Was seen nearly immediately. I had to be admitted. Waited for a few hours for a room to become available. Stayed for 4 days. …
If you want to wait 13 hours to be seen then this the emergency room for you. I took my brother here thinking this emergency room was the best option boy was I wrong. 7 hours and he still has not been seen and is sitting here shaking in …
Came in from direction of Occupational Health (yes I’m a medstar employee) because I tested positive for covid and is considered high risk (I’m 9 mos pregnant) they wanted me to get an infusion. However by the time I got here I was having …
Unless you are on your death bed and an ambulance is bringing you here. Don’t come here! The wait in this ER is RIDICULOUS! Patients in pain being calm and waiting patiently, just to be told they are waiting on a doctor to go over your …
Don’t go here if your baby will be in the NICU. Especially if the father of the child will be there alone to see them. 3 rd time I’ve been there by myself and after an hour today I left. There is not one nurse who isn’t just on their phone …
I was a little apprehensive after reading the 1 star reviews, but I had a good experience here today. It is an emergency room, so it makes sense to expect a wait, but every staff member I interacted with was friendly and helpful. There …
I had the most awful experience here in the ER at Franklin Square. The staff is UNBELIEVABLY rude to patients & patient family members. As a disabled person with epilepsy I needed someone to provide information for me if I’m unable to speak …
My daughter had to have emergency back surgery at Franklin Square. Everyone from the surgeon to the nursing staff was considerate, caring, and helpful. I had read prior reviews about Franklin Square, but my experience was so positive. I recommend this hospital to everyone.
The best, most amazing, nicest staff you will ever meet! They take wonderful care of patients around the clock and have a state of the art facility that is clean and feels comfortable. …
I brought my Wife in to be seen at 2:30pm. It is now 6:00am the next day. We were being very patient but how
much patience do we have to have!!! She came in for horrible abdominal pain,and …
I am really puzzled by the negative reviews. I have had 2 emergency room visits over the last 8 months and I was seen within 45 minutes on both occasions. I also have had a six month regimen of chemotherapy back in 2015 across the street at …
I walked in to the emergency room at 5.45PM with chest and abdominal pains. I was immediately taken for vital signs where they took my BP, temp oxygen e.t.c. From this point onwards it was a nightmare. Took my blood samples @ 7.30PM, went …
ER nurse and doctors were great. Treated my mother wonderfully and answered all of my questions. ICU nurses were amazing as well. But the lack of communication from the doctors is really frustrating. My mom has been there for 5 days and …
We were there for 14 hours while we watched other people being seen and left. We’ were told we had to wait because my husband’s chest pain was not an emergency. While the staff and the doctor were very courteous and helpful it did not …
(The Er section) Horrific service. The staff is so rude, unkind, and inconsiderate. This is a hospital where we’re supposed to help the sick get well and help the dying rest easy. Yet the staff is so ignorant. They don’t care about you, …
I have so many negative things to say, I don’t know where to begin.
I went to OB triage the Thursday before I gave birth (I gave birth on Monday.) I went because I had a fever, back aches, and nausea. I also had contractions, …
I love Franklin Square Hospital. All my doctors are there and they are very good doctors. But the ER part of that hospital is ridiculous. I came there because I can’t walk and breathe. The nurse tells me it’s not that serious or you would …
My mother had a similar problem to someone else that came in 2 hours after her. The person who came in with the same issue saw he doctor first..even though they waited 7 hours in the waiting room. My mother waited 13 hours before seeing the …
As a healthcare professional I was deeply disturbed. I arrived to find my sister unsupervised, in 4 point restraints so tight her feet were cool and discolored with deep impressions on both wrists and ankles. No one seemed sure how long …
7 hours so far. Been dealing with an issue nobody can figure out, but they want to do the same exact tests every time then send us home. Pain medication came 6 hours after coming, and when she pushes the emergency button to let them know …
Went to this Hospital previously for surgery for the incompetent, evil scamming Dr. E. Cristen Campian. The nursing staff were terrible, dishonest, dismissive and nasty. Rough, cold callous and abrasive through the night. Happily the next …
The worst hospital I’ve ever been in. I don’t even know where to start. After I arrive by ambulance and got triage I was sent into the waiting room in a wheelchair I got the attention of someone at the front desk that I was having chest …
I ALWAYS have problems at this place. I would almost rather risk it and go to a further emergency room. I’ve had breathing emergencies, triaged with 82% oxygen levels and stuck back in the waiting room where people smell of blood, urine, …
This is the 1st time I’ve been in Franklin Squares ER. I was brought here after suffering from severe issues throwing up bile and terrible issues with my digestive system. I’ve been here since about 8:30p.m. I was given fluid. I suffer with …
This hospital don’t care but anyone the security guards are very nasty and talk to u like u did something wrong they do not know how to talk to nobody they think they are high and mighty what a this hospital is i heard lots of stories about …
Very disappointed with franklin square hospital. I do not know were to start. My father was sent to the hospital for possible blood clots by his doctor. We arrived at the hospital did not expect rude staff. Was told 4 to 5 hour wait. I have …
How do you give 0 stars for this ER? Unfortunately it is the closest hospital to me. When I called 911 I had chest pain, trouble breathing, & jaw pain. I get to the ER they flop me in a wheelchair and push me out to the waiting room. I sat …
Place is a joke . Arrived at 11:35 am . Brought neighbor that was in auto accident . Air bag deployed . They people may be nice . Though for a patient with possible trauma to head and neck that is 87 years old , still sitting in room …
Terrible hospital in the world, staff sits around on their phones while the waiting area is full to capacity. Went there for chest pains sat in the waiting area over 6 hrs without anyone telling us the results of the test, once we finally …
Honestly I would not even give one star. My fiancé and I were told to come to the er due to her back pain and being 7 months pregnant. We arrived at 4:30pm at which time the receptionist was extremely rude to my fiancé. We then waited till …
Didn’t care if I had an heart attack in the waiting room….. staff was the worst… hospital was fifilthy!!!!! Im having chest pain tell the nurse she states”they are going call you when it’s your turn” didn’t matter… Certain people …
Three family members went here.
First came in by Ambulance complaining of chest pains and high blood pressure. …
If I could leave 0 stars I would, my daughter arrived there by ambulance and when she arrived she was sat in a hallway for over 40 minutes. During the time of the arrival the lights went off, their system was also down. The doctors was very …
This is the second time my husband has had to go to the emergency room in a couple of months. The only reason that we went there is because his Oncologist is there. The first time we arrived 300 :a.m. in the morning and finally got out of …
Inconsistent with visiting rules. Nasty nurses on day shift oncology floor. Security guards say kids can visit one day and the next day they can’t. Nursing supervisor useless. Not helpful at all. Everyone like to use COVID as an excuse.
THE WORST HOSPITAL EVER!!!!! I went there because it was near to my house. I had a terrible migraine. They made me wait for 7 hours. I started complaining and they brought me inside to give me fluids with Tylenol and Benadryl. I waited 2 more hours and I decide to go home. I never saw or spoke with any Dr.
Their emergency triage system just flat out sucks. My wife sat in the waiting room writhing in agonizing pain for THREE hours with no hope for pain management. Needless to say, we will be finding new emergency services. I’m editing this …
Ok, first I would like to get this out of the way. I came in by medic this am at 1125 hours. I have had three back surgeries so when I twisted my hips one way and my waist the other I heard a snap then excurating pain in my left hip ( now …
Absolute worst hospital ever!!! My diabetic mother who also suffers from Bells Palsy was sent there from Patient First due to an abcess in her mouth. They had her wait 11 hours before being and told her she isn’t dying so when isn’t …
First let me start by saying you should be able to give negative stars. This hospital and it’s staff should be ashamed of themselves and the way they treat pediatric patients. On August 26 my granddaughter was attacked by a family dog and …
I wish I could rate a big fat zero. I got rushed in at 9am this morning with cheat pains and shortness of breathe. I was evaluated and then put into the emergency room waiting area and told I was only waiting for blood work and a chest x …
If you have a loved one in Franklin Square hospital…I would transfer
them to another hospital. I didn’t
and my loved one didn’t make it. …
On September 9th…
Avoid the Emergency room at Medstar Franklin Square in Rosedale if possible. This was the worst hospital experience that I encountered in my life. Poor customer …
Great ER Staff on 10/5/19 at 7:30pm! Haven’t always had good experiences at Franklin Square. However, the staff on this evening were really the A-Team. My Dad is 89 and was brought in by ambulance for severe urinary tract infection. The …
I had surgery here on Dec 2… surgery staff & my nurse staff were awesome didn’t really have any issues with them however… HOW DO U ORDER FOOD IN THIS PLACE???? I’m very very very disappointed with dietary! Because I have been trying to …
I was taken to Franklin Square Hospital by ambulance the morning of April 20th for a possible heart attack. The emergency room staff were great, it was when i moved to a room that it went a bit south. I was given 3 clueless residence …
Came in with my husband who was in horrible pain. Waited in the waiting room for almost 10 hours. Nurses attempted to start an IV 5 times and failed all 5 times brought in one nurse with an ultrasound. To find a vein once the IV was in he …
I really don’t want to give any stars based on my last experience yesterday. . I had to have surgery on the 12th of January 2018.. I was scheduled for 145pm.. arrived at 1130am.. before surgery I had two women trying to put in an iv.. which …
Not a very good hospital. My grandmother was able to sit up and move her legs freely when she first got admitted. They didn’t allow her to move around all she needed was some assistance. Which lead her to be pretty much unable to move at …
Been waiting for blood work for 3 hours. Stuck in a corner with 10 other patients. I think they are waiting for us to die so they don’t have to help us. …
This hospital is not a good hospital at all to come for anything !!!! I have been here 15 hours and have yet to see a dr! Triage was okay but after triage they put you in a tiny wheelchair that looks like prisoners are put in and that’s it …
Went to the ER after my BFs ankle turned swollen, blotchy red, and warm to the touch, to rule out cellulitis whichcan be life threatening if not treated early. …
This hospital is terrible. Unless you’re bleeding out with less than a liter of blood in your body, take your changes and go someplace else. They are extremely slow and have the most nonchalant staff ever. There were patients sitting in the …
Would give it No stars if possible…Brought by ambulance just to be put in the Emergency waiting room for 5 hours now. Supposed to be waiting for the fast rooms but haven’t been called yet. Now back in a room 5 and 1/2 hours later, no one …
Went to get a biopsy from my spinal cord, the staff was just a joy to have in a moment that I was scared and confused. I remember the name of Patty and Mrs. D, but all the ladies at the area of prep and recovery around imaging are just …
My mother-in-law who is 92 years old arrived at the ER by ambulance complaining of having problems breathing. She arrived around 2pm. It took several hours to be even triaged. She was kept in the hallway while waiting her turn. How …
They have good emergency care and doctors. Their problem is the after care. They have some great nurses but, they have nurses that are so poor they should be tried for not following doctor’s instructions. A subst of nurses along with nursing management at this bereft hospital should be sued out of existence
Absolutely, hands down, the worst customer service I’ve ever seen in healthcare. Being involved in the industry for 8 years and working in the industry for 5 years, I have never been on either the patient side or provider side for hours on …
We have been in the emergency room with a head injury and it seems like no care. Seven hrs and still waiting. My son has had concussions before and was seen immediately. Franklin Square Emergency room has to be one if the worse hospitals …
I’ve been here 6 hours from Kaiser with an ambulance and no attention from any of the staff members. I needed to use the bathroom, I asked 5 different nurses for assistance because I felt dizzy to no avail. Kyle felt for me after 50minutes …
Worst experience ever!!! We took my 80 year old mother to the ER at 2am, did not get seen until 8am. The waiting room was about half full, only 3 people were ever called back to be seen but as soon as the day shift came on things started …
I figured I’d go to the ER early morning bcuz of a kidney stone. I’ve had several so I already knew what it was. This is the third time in a year being there for kidney stones. When I arrived the waiting room was packed, with mostly sick …
They never do any treatment for waiting patients at ER – even 10 grade pain. my wife waited for 5 hour with 10 pain- childbirth pain(kidney stone) . She could not sit because of the pain. She cried and begged them to do something but they …
First off let me start by saying this is the worst hospital I’ve been been too. Only reason I gave it a one star was because I wanted to make a comment about my 3min experience at this hospital. (3min because I rather have my insurance pay …
They make everyone wait for hours and hours.
I waited for like 5 hours 10-4 and there was this old lady she was saying nurse nurse can you help me but none of the nurse came for help it was like every nurse was ignoring her.
I delivered my son at Franklin Square and was placed in a room with a bathroom that hadn’t been cleaned….blood all over the toilet and the floor….NOT MY BLOOD either. Then when I complained their Risk Manager said my complaint was a …
Eighteen hour wait in ER, with a pain level of 8+, and shivering in pain. That was my wife’s experience of an dirty ER. Either the staff or incompetent or completely overstretched by the bean counters (I suspect the latter) – I will not …
I had a surgery here last year, and all of the staff members were very kind and patient with me. They put me at ease immediately. I was nervous about the billing situation as well, but it turns out I qualified for financial assistance, and …
The ER gets high ratings from me. County Fire Medics wheeled me in after I passed out at the wheel on Rossville & Pulaski. Long story short, I rolled thru the intersection and a 18 wheeler slammed into me. It was his fault. He should’nt …
This is the worst hospital I’ve ever been to next to Baltimore/Washington Medical Center. The only good experience was when I first came with the lady at the registration desk. She was really nice. I had surgery earlier that day on my bicep …
I am posting this review since I received a letter that referred to my son having COVID, when he actually DID NOT! We took our son to be seen for shortness of breath and chest pains. All the emergency room did was swab for COVID and sent …
This is a JOKE of a hospital. Literally shouldn’t be operating. I get we are in times of Covid but I have been here for 5 hours and nothing. I asked for a status update and the nurse never came back. When I confronted her about it, she’s …
On Thursday a.m. my mother suffered a bout of CHF. It was bad enough that I called 911 and they brought us to Franklin Square. I noticed that the review was only 2.1, but our experience has been 5 star all the way. The ER had qualified …
I came to this place because my primary care doctor sent me here. The staff is nice, but trying to get through to this place by phone is more difficult than talking to an agent from the IRS on tax day. Of course that is IF their number …
Wife was sent here via ambulance due to severe lower back pain causing the inability to walk. Once in Emergency Room was chastised by the Doctor for not going to our Primary Care Doctor and coming to the Emergency Room (who goes to their …
I have been waiting in the ER to see a doctor for 7 hours and 30 minutes since I posted this and I am still waiting. No one can give me a time as to when I will be seen. My glucose was at 465 and nothing so far has been done to lower those …
I was brought in by ambo then left to sit in a hard wheelchair for 6 hours while waiting to see a doctor. At one point an aide wheeled me to a hallway to wait for a CAT scan. I was left alone, vomiting and barely able to sit up in the …
Is better to die than to come to the emergency room. No matter what the emergency is or if you come in an ambulance, drive or walk here. You will have to wait at least 6 hours to be seen. Been here since 3 P.M. came in an ambulance die to …
My fiancée went in for a kidney infection. After two hours from being brought back she came back to let us know that no one had gone back to see her or the two dozen patients vomiting, passing out, and bleeding in the separate waiting area …
No matter what time of day I always have to either drive around waiting for a handicap parking spaces in the main entrance.. I oncwa waited 45 minutes. I either have to come 2 hours early or pay them $6 to park for me I can’t walk far. Then …
Please just stay off this so called hospital. Took over 8hrs waiting in ER before seeing a doctor and this the 2nd this is happening.
The waiting area I was in was clean, the multiple receptionists we had to talk to were friendly and helpful. Cafeteria was clean, didn’t eat any of the food but I would have. …
Came in through ER on a friday night due to severe food poisoning and blood sugar problems. Was seen with in 20 minutes of arriving, had fluids going within 45 and we in the icu within 6 hours. The nurses and doctors are all so nice and attentive.
My experience was not as bad as some of the others. Being in a hospital is not a pleasant experience by default, but the nurses were friendly and seems like they knew what they were doing. I do recall having to wait and wait and wait when I needed a nurse. Perhaps if they hired more staff it would be different.
I went in not as a patient but a friend to the patient. Arrived around 7pm and left around 7:30am this morning and seeing no Doctor. The patient was not alone in this waiting to be seen for almost 12hrs process. Had others waiting in wheel …
Been here for 6 hrs. Still waitng to be called back to talk to a doctor about my labs results that have been in for hours. This is ridiculous. If they mailed them to me it would be faster. You will die on this place waiting to be seen. …
My firstborn child was delivered here and the way they treated my fiancé was dismal. They “forgot” to bring her food, repeatedly failed to bring formula and diapers for our child despite us asking, didn’t bring any relief to my wife who was …
My son had his tubes and adenoids done today and from the moment we walked in we were impressed by the customer service. Every employee i spoke to or came in contact with was amazing. The hospital is clean and the rooms are equipped for …
Worst hospital I have ever encountered in my life, my daughter walked in the hospital at 8 p.m. this evening and has yet to be taken in the back or even taken to triage, 5 1/2 hrs. Later she is still sitting there after Her doctor had given …
Absolute WORST Experience I have EVER HAD at a Hospital. If you can avoid this place, do!!!
My father was hospitalized here and now 3 years later I can not even drive by this disgraceful death hotel. Now, it’s a 5-star hotel for sure but like the Hotel California you can check in anytime .. but you can never leave. I flew in …
Horrible hospital and staff. I went here so they could induce my labor and they didn’t do anything at all to make me feel comfortable. The bed I was on was hard as a rock and the pillows felt like paper. The nurses let me sit in a bloody …
I have a terrible time getting my blood taken but have to do it fairly regularly due to my thyroid being under active. I’ve been many places hoping to find someone who won’t use me as a pin-cushion and I have found that person/place! …
My aunt arrived via ambo @3-4 o’clock this afternoon. She already been admitted; however, it is now 1155pm & we are still in the ER. The doctors and attending a are very nice. It’s the nursing staff that is a cold bunch. They talk at you …
Got here at 6:55pm. I told the PA why I was here. She sent me for an x-ray. I was never seen again. Being up at 4:30am, nothing to eat all day and being tired sent my anxiety up, the pain in my foot got worse because I couldn’t put it up, …
Came in 330am. It’s not going on 630am. I came into the ER to get checked. I am 8 weeks pregnant and experiencing some bleeding. I got checked . now waiting another hour for results. You have a good staff. But the wait time to see a …
My family and I have all been patients at Franklin Square. We have all been treated very well. I had two of my three children there and had no problems at all. The nurses that we had were all great. The hospital was clean. We have been …
The worst experience in my life, I was sent to Franklin Square by Patient First after they had taken X-ray and stated I had to go to ER. After 10.5 hours
sitting there I walked out. They do not deserve one star.
This place is by far the worst hospital. Incompetent nurses and doctors that laugh at you. The patient care is absolutely horrible and this is how they discharge you. I think it’s time to call a lawyer
I started off in the ER and was then admitted. Unlike all the other comments, the wait was not astronomical. I arrived at 9:30 am and I was seen, treat and moved to an empty bed upstairs by 1:30pm (I was seen within an hour of walking …
Lately, I been having to travel around to different hospitals attempting to get care for my mother. And I’ve ran into one disappointment after another. But the care my mother received from Franklin square was exceptional. The staff is …
The worst ER! My daughter was made to wait with the adults instead of pediatric patients which caused her visit time to be even longer. She had an allergic reaction and her throat was swelling and she sat waiting for 2 hours for a doctor!!! I left and took her to a different hospital. I will never come back here, first and last time!!!
My mom was taken there from a nursing home in March of last year and the staff had about as much professionalism as a toad frog. My mom did pass, but they really did not do anything to extend her life either. The doctor was rude and …
God help you if you or a loved one are stuck going here. When you call they hang up on you…multiple times. Then they lie to you about giving updates to family members. (TRUE!) If you go to the emergency room, avoid Connie L., intake …
Very bad experience I gave two stars(they deserve 5 stars alone) for the few good nurses that were a blessing and in my opinion helped keep my mother alive (Joy) being one in particular and Mya on the 5th floor. KC was a evil nurse that had …
I recently was hospitalized for 4 days at Franklin Square in the fifth floor tower and these people took such good care of me. My meds we’re on time, I never had to ask or wait. Whatever I needed or wanted they did and gave me. Including …
Absolutely the worst ER around , been waiting over 14 hrs to go back and be seen . Dr refused to give my my heart medication because I am in the waiting room . The Er refused to close to ambulances because the administration seems to want …
Worse hospital ever sitting here for like 8 hours and they haven’t call me in the back yet . I’m writing this review while I’m sitting in the waiting room . I will never come back here again . Please don’t think about coming here unless you want to wait the whole day
I broke my wrist and even though the ER was packed, they could see my wrist was injured, crooked and probably broken so my wait time in the waiting room was less than 10 min. The entire experience was quick and everyone was extremely professional and kind.
If I can turn back the clock, I would have never brought my family members to this place. Yes, there are a few descent doctors and nurses that I was very appreciate of, but a lot of them I question their abilities and it got me in so much …
Zero stars if it were possible. Got here @ 12:15 and got seen relatively quickly because I was exposed to Carbon Monoxide. Then they took my blood. I’ve now been sitting here waiting for results for almost 3 hours. Everyone in the waiting …
The ER is busy and the wait is long just like most hospitals due to under-funding and over-demand for services. Part of the problem is people trying to treat the ER like their primary physician. Once you get to the more specialized …
If I could give this place a negative star I would. I have been sitting here for over 6 hours in pediatrics with only one other child here. What is going on? They did blood work and all while sitting in the waiting area. It’s old people here that has been in their chairs getting IV’s in the waiting area. This is totally ridiculous!!!
Waited 8 hours had blood and a strep test , then asked if I could get my results and nobody gave them to me . I’m still waiting, worst hospital I have ever been too. Very unprofessional and they just want to bill your insurance company and …
[Written on July 21, 2013]My experience occurred earlier this year, mid January 2013. I was miscarrying, bleeding uncontrollably, in pain, coming to the ER and they still made me wait to be seen. WHAT!!! I couldn’t even sit in the waiting …
Came to ER with pain in my knee and numbness in my foot. It was immediately diagnosed as a blood clot. They called in a vascular surgeon (it was 2am) and had me in the OR within 3 hours of me walking in the door. …
We arrived about 5am and it’s 7:30. It wasn’t too long of a wait. Waiting for treatment now. They don’t move too quickly so it could be awhile. We are in the peds side. They closed this department and are using it for adults now. Hospital …
Staff were friendly, that’s the only positive thing I can say about my trip to the emergency room after arriving by ambulance due to my car being totaled on 695 because someone ran into me. After 3 hours of sitting with what seemed to be 50 …
Was brought in by ambulance this week with a bad nosebleed. Had a very positive experience. Had my nose packed , and was in and out in about 3 hours. The P.A. Dawn was excellent, as was the nursing staff.
Nothing to do while waiting in emergency room than to read the reviews of this hospital. I have been waiting for 3 hours for my husband to get results. I don’t know how much longer we have to wait, but kind of feel more fortunate than …
Worst hospital I’ve ever been to. Very long wait time, once I finally got to the back they treated me like nothing was wrong. They also told me that my potassium level was low and that was why I was feeling the way I was. About a week later …
My relative went to this location for severe chest pains. We waited 8 hours before being taken back to a room no medication was provided as he had difficulties breathing and speaking, another person was there screaming to the top of her …
I am in the hospital here right now, I’ve been here 7 hours so far, haven’t seen or spoken to any doctors but I’m not just livid about my lack of care, I’m livid about the care of the elderly lady with dementia who is next to me. The nurses …
Mom came into the ED at about 10:00am and the staff did 2 tests on her. It is now after 10:30pm and we are still waiting to talk with a doc to discuss the results. Meanwhile patients are lying on the hard floor and others are just walking …
Waited 5 hours to not be seen fiancé told nurses that she felt like she was gonna faint and was dizzy and they made her wait 3 hours before drawing blood the nurse couldn’t draw the blood correct then took x rays with her wearing jewelry on …
Do not come to this hospital.
For starters I had chronic hypertension for 2 years and I wasn’t told until I …
Everyone there was so friendly & helpful! Had appointment on second floor today & as soon as my friend & I entered main entrance we were greeted, I’m disabled & I was transported to my destination & recieved such friendly service up till …
Customer wait times are completely unacceptable. Also, where are their rules for triage, Where are the bioethics? Are they racist? Do they judge you as a person based on medical records? And lastly, do they make judgements that affect the care the patients receive?
My loved one was taken here by ambulance, and they seemed like an pretty good hospital. However, I would say they should come to the room quicker when beepers go off and such. When visiting, we had to wait almost 5 minutes for a …
I went to the Emergency Room yesterday with my 2 1/2 year old daughter. We had a great experience. The staff was friendly and attentive. She was seen quickly and the staff took great care of her. They made sure to keep us updated on her …
I’ve been battling stage-3 rectal cancer and was recommended by a family friend to choose this facility for my care. Absolutely the best decision I have ever made. All the staff are professional and caring. A huge thank you to my surgeon …
Don’t recommend them for adults with partners who care give due to covid anyone other then patient is not allowed unless you fall into one of there medical care taker boxes. You’ll even be asked to leave by a gun carrying off duty cop. …
Do not come to this hospital if you have an actual emergency. Came at 10:30 pm to get some stitches was initially seen in 45 min. Its 3:47 am and we’re still here waiting to get a few stitches. The wait times are ridiculous and the …
Worse place ever my mom was brought in by ambo , she was having bad side effects from a cholesterol medication they had a inexperienced tech draw her blood so the result was her arm bruised black n blue from her not being able to get a vein …
How can this place still be up and running! 4 qnd q half hours and still waiting! Horrible place ! Yall should be ashamed!!.. are you really sorry? I can’t tell, if everyone is still saying the wait takes so long…. but i guess the longer …
Call a suicide hot line and make sure you never go to Franklin Square psychiatric facility. The “therapist” grace Lee at inpatient was terrible. She’ll gas light you into thinking you’re an addict and a bad person . Keep in mind I take …
I came in to be seen at franklin square since 6:00pm and was in the hospital until 2 in the morning. I was seen twice each time and in between that time I was seen about an hour each. I left at 2am with no results as I’m pregnant and had …
Brought my wife in from a DR referral. Wait time is terrible and based on the ratings this is a normal occurrence. When you respond wanting feedback but nothing changes you are just saving face. If you truly cared about the care you provide …
Had much pain. I asked the nurse to get me some Maalox. She never came back and I was in terrible pain. I had my light on for my room and that was ignored also by another nurse who was no more then 7-8’ away . She said she was doing …
I came in on Saturday with severe abdominal pain, I will say that the ER was extremely slow but the staff was very nice. Once they identified what the problem was I was taken care of right away. The nurses, doctor’s, surgical team and other …
I came here because I was feeling sick and I am pregnant. Within the first 3 hours I saw 2 nurses and a PA, got some blood work done, and I got an ultrasound. After all of that, I proceeded to sit in the waiting room for 5 HOURS!!!!! …
My uncle who has dementia is currently a patient. He had a heart attack on Wednesday. If it wasn’t for the nurse practitioner we would have never knew. …
my water broke so I came to the ER they had me in a wheel chair in the waiting room for a good 45 mins leaking fluids in the wheel chair and ER floor I was terribly disgusted! It was my second child but first time my water broke on it’s own …
Friend there since this morning had blood drawn test done on head still waiting for someone to talk to her about results 6 hours still waiting
Worst ER in the world over 10 hours for a xray only like 15 peep at the waiting room cant believed how bad they are
I was having a serious anxiety attack, I didn’t have a counselor or a good psychiatrist, and I just wanted advice on a direction, and human sympathy. It was immediately decided that I needed a full battery of functionality tests, to see if …
My father passed away at FSH on November 25. He was admitted with low level Covid-19 symptoms which was just not being able to totally catch his breath. Well, 3 days later, he called to tell me and my brother that he was going to call our …
ALL of the staff in the ER were EXTREMELY kind and pleasant. To all of those who complain about the long wait, do me a favor, google all ER’s in your city and you will see that all of the waits are about the same. You people want care, but …
18 hours waiting in the ER waiting room. Worse than a VA Hospital. They have a system where you are called back for tests and then return to the waiting room. It feels very clunky and inefficient. The staff keeps telling that it is …
This is the worse emergency room hospital experience I have ever had. The young lady at the front desk was the best thing about my time there. She was very caring and professional. What do you say about a hospital where most of the …
I know this place has bad reviews, but I am here right now and everyone is very nice. I am in the emergency room and had numbness on the right side of my face. My triage nurse was amazing and comforting and explained everything to me. She …
My mom got there early. Her appointment was at 0945. So at 0955. So I asked the receptionist how much longer. She checked and said she didn’t understand why she hadn’t been called, that she would be next. So we were the only ones left and …
My son had pediatric dental surgery here and it was amazing start to finish. COVID protocol is on point with sanitizer, new masks, and limited guests. The ladies at the front desk and registration were caring , friendly, and reassuring …
My eldest went in a few months ago screaming in pain. Took them 3 hours to see her. Delayed doing work on her. They wouldn’t let me sit with her and booted me outside! I had to sleep in my car because they took their time caring for my …
The woman who ask the questions about my health, was rude and condescending. I saw one of the women behind the counter didn’t have her mask up over her nose. Then someone came in screaming, “please help he’s not breathing”. The people in …
Worst hospital I ever been to, waited 3 and half hours in the waiting room… never ever go here cuz they don’t care about you they only care about your insurance or your financial status!!!!!
Went in for excruciating neck pain. They got me back for a quick talk with a doctor over an iPad and then sent me for an X-ray. I was then dumped in the waiting room for 10 hours. I finally had to give up when the nurses said it would …
Terrible place to be admitted, go anywhere else possible. Staff doesn’t care at all, will ignore patients for 4-5 hours at a time. The IV monitor beeping could be as loud as a fire truck horn and the staff would still leave it for hours.
I used to live less than 20 minutes from this hospital for 43 years and it never was a quality facility. It has become worse as years have gone by. My father had terrible care there back in the early 90s until he passed away and my mother …
This hospital needs a investigation on your employees and how they treat and talk to people. All very rude,no info given
Also there needs to be someone or more to run a more efficient hospital. Your …
I came in with squeezing, painful chest tightness, chewing aspirin helped some in the ambulance. No beds in the ER triage, unbelievable. Four stars for the helpful people in the back though, they drew labs, took x-rays in record time, most …
This place is a joke. I don’t know how this place is even a legal hospital. Bring my girlfriend in because she had an accident and had 2 rusty screws shoved threw her forehead to the skull. She now has permanent damage to her face because …
I went there with pain in my abdomen at about 7 weeks pregnant. They did an ultrasound to check on baby and the us tech said their was no heartbeat. Well being a mom of 5 and having 3 previous miscarriages I know exactly what a healthy baby …
The worries ER in state of Maryland . They have seat 8 hour to tell you nothing is wrong with you
THIS PLACE IS A JOKE!!!! I came in by ambulance from urgent care at 2:40 with chest pain they took blood and it is now 1am and I still havent gotten any thing for nausea much less of Tylenol for pain since 3 aspirin urgent care gave me …
Worst Neurology Department. I was under the “Head” of Neurology for almost four years. In that time I was told my Seizures where caused by stress. I went there last July 4th weekend, because I had 4 Grand Mal seizures in 4 days. I had …
Medstar in general has been an answer to prayers.
The emergency department diagnosed my husband quickly, transferred immediately to Union Memorial. He had an aortic dissection and medstar saved his life! That …
I went by Ambo to Franklin Square 3 days ago with back pain so excruciating I could not move. I walked out of there today. The level of competency, professionalism, and compassion shown to me was truly overwhelming. Shout to my awesome RN’s Wayne, Peter, and Margie!
Some of the ER nurses and PA really need to do something else. They leave you waiting for assistance while they are sitting at the desk talking about personal things, they don’t follow up with you after they do their initial assessment …
Second time here in Psychiatry prison where staff are rude and you know it’s jail time for both patient and family. Not much has changed in 2 years. 2B staff lack courtesy.we understand HIPAA but ppwork says inform parent yourselves yet no …
2 month wait for an appointment. I arrive and find out its been canceled with no notice. Have to wait another 3 weeks.
Daughter was rear ended in her car. I brought her here to be seen as she was suffering from confusion and obvious neck pain. Well after waiting for more than 8 hours she was finally seen. I can only assume that there is only 1 doctor on …
I came there for a tooth ache. They gave me a tylenol 3 and had me to wait for 3 hours in the waiting room. After seeing people who came after me continue to go before me, I just left. Franklin Square doesn’t hide that they discriminate against the poor. If you have state insurance they look at you as nothing.
STAY AWAY FROM THIS HELLHOLD! These people lack compassion and empathy! I heard them making fun of a patient’s weight and how she was about to fit on a stretcher to come in! No one greets you properly nor ask how you are beside getting the …
If i could give this dump 0 stars i would. I arrived here at 9 am. Still sitting here waiting to be seen. Hospital admin should be fired for running a place like this. People’s lives are at stake and these people don’t care. Pathetic excuse of an emergency room. Emergency. You ll be dead by the time they see you.
Worse hospital, receptionist at entrance #2 has no business being at that desk, she either does not like her job or she doesn’t like people. I am calm person, I work in health care I am around patients daily and I love what I do. This lady has no business dealing with people that has health issues.
I was in ER for 12 hrs before I saw a doctor. Communication was poor and staff showed no empathy.
Went to the ER with horrible stomach pain. Had vomited before arriving. Pain was excruciating and could barely stand but had to go to the desk and give my info (luckily my mother was there to help). Had to sit and wait after being told thy …
My husband had an emergency and had to find a hospital because he was out of town. What a mistake. He laid in the ER for 7 hours before a Dr checked him. Rude nurses
The Emergency room is a joke. You’d die waiting on these slow nurses and doctors. Very cold hearted unsympathetic human beings working there. My blood was drawn and it was extremely painful and left bruises.
Yesterday I was at the emergency room from 12 noon to 9 pm then I decided to leave. This was the worst visit I have ever experienced in my entire life. Me and the pain I was in meant nothing to them. It also meant nothing with me leaving in …
They kept my mother alive during the time she was there. The nurses seemed to care about their patients, as well as the case workers. The staff is handling a lot, just as every hospital is, so I’m thankful for the service and attention she …
I was with my care giver and she had to take me to the emergency room because I was continuously vomiting and it was 4 hours before they hooked me up to an IV and gave me treatment for my nausea and headache. After I got Xrays, we still …
the person who i spoke to on the phone 5/16/2022 was rude. i have a loved one at this hospital, in which i’m not the “spokesperson” for this patient so i couldn’t be told any information. However she proceeded to ask if i wanted to …
This was the worst experience I’ve ever had at a emergency room hospital in my entire life. Everything was filthy from the walls to the floors. You would think that since Covid is still active that they would at least have sanitizer …
PartII
I have worked in healthcare for over 30yrs. Communication is the key to any job working with the public. I was given and appt time and to sit for3 hers with no …
My daughter was sick I was In ER i wait 3 hours and I asked how long gone we have to wait
Nurse and ER staff is rude.
in this hospital they are killing my husband. the same doctors have said that they don’t know what to do it is a hospital for practitioners. I don’t know how to get my husband out of there they are the worst
Worst experience I’ve ever had in a hospital.
Sat in the emergency room for 5 hours in pain and no emergency workers cared.
They were sleeping
I’ll type my whole story later, but the other reviews essentially paint the picture. I doubt they want to actually improve with this stream of endless failures. It seems they are more worried about damage control and getting people out of their care.
Took my granddaughter to er because she was throwing up and had a fever, was able to take her back in a reasonable time, but after that,almost 2 1/2 hrs of waiting and nothing to show for it, she was the only child present when we arrived, had to leave, unacceptable
My wife was here for a few days a few years ago, and honestly, we were VERY happy with the care she received. I had reason to visit the MedStar Franklin Square Sleep Center this past weekend. I was very, VERY impressed. Especially with my …
Spouse went in for surgery. The place is clean. The people are so nice and attentive. The surgeons and staff couldn’t be more helpful. Understanding how short staff hospitals are and how many people come into the hospital, I personally …
My son went to Franklin Square Emergency at about 11:00 pm with 1st degree burns on his back he’s been miserable with pain and itching. It’s now almost 7 am and is still waiting to be seen by the doctors. What’s the problem? What are they doing to correct the situation?
The worse hospital in Maryland.
Very long waits. Black secretary in emergency room is very rude.
STAY AWAY. DO NOT GO.
DO NOT TAKE YOUR KIDS HERE.
Every negative review on this hospital is true.
SAD its 2022 NO excuse!
The staff are just mean for NO reason, sick people don’t need to be treated this …
8 hour plus wait time In The ER, what a joke. Maryland needs a real Hospial. Better off going to an urgent care in the morning. SMH
This hospital is still terrible since I was here in 2015 staff is nasty I’m still siting here with extreme chest pain no IV no blood taken nothing for pain I’ve asked to use the bathroom 3 times and was told to wait and no one came back…I’m …
All these horrid stories from real people are scary. Thank god i never go to any hospital. Good health for life
June 1st and 2nd we sat in the ER for over 12 hours before my daughter could recline or lay down. My daughter is bedridden. She is still recovering from brain/neck surgery. My daughter cannot sit for more than 20 minutes without severe head …
I was involved in a hit and run accident on Sunday June 26th. Being in my not right state of mind and in horrible pain, also being told that I’d be in worse pain in the morning than the night before, I mistakenly gave my pharmacy to use …
Never had a bad experience always find parking they have handicap parking they have handicap accessibility have elevator that works but my opinion is very nice place to come to
The worst experience. I was delivering a DoorDash order to a customer at the hospital around 9. The guards treated me so badly by not allowing me in following delivery instructions. I see another person delivering an order with no issues. …
If I could give 0 stars I would. Trying to visit your family members sucks. The visitation policy needs to be updated. I understand things had to change due to COVID but we’re almost three years in your establishment act as if we’re in …
They laughed at my gf giving birth and banned me from the hospital at 3 am left me outside without my keys or nothing couldn’t sit in the waiting room or anything my mother had pick me up while I was sitting outside tired and sad and …
This is the worse hospital ever. My girl was having bad stomach pain. She got her blood drawn and cat scan done after we sat there for 5 hours. We sat there for another 8 hours she never seen a doctor to fine out why her white blood cell …
My name is Michelle and I was the patient I’m using my fiancés phone.and I was admitted to the er yesterday around 7am
Long wait times in an er are to be expected in the Covid spike and the area, but …
The worst ER, my husband went after car accident has pain in his shoulder and knee, let him sit on the wheel chair from 11:30 pm till 5:30 am, they did for him xray and let him wait for the doctor decision sitting on wheel chair, his body …
I wish I could give them 0 the staff in the front before you get in the back are very rude and disrespectful like it’s our fault they have to work or something I had pneumonia got there at 9pm and didn’t get seen or any treatment until 2am I didn’t see a doctor until about 4am don’t go to this hospital unless it’s the last one
By far thee worst experience. Below is a picture of the waiting room. I came to the hospital with a fever in the hundreds, chest pains, body aches, etc. When we arrived it was about 4:45 ish, 5 hours later and I still wasn’t seen. I asked …
Worst emergency room I’ve ever been to 10 hour wait with IV in my arm very uncomfortable and when I asked them to take it out they took me out the system. Horrible emergency room!
My husband has been sitting in the ER for 12 hours. I couldn’t sit in the waiting room with him. The hospital is soooo bad 😧😧 if it wasn’t for 911 taking us to the nearest hospital, I would have never ever ever chose this hospital 😡😡😍 …
Extremely bad wait time I’ve waited almost 4 hours to just get a iv and blood drawn and was told you have to go back in our waiting room no food no water I literally almost died in there when I just had the flu and fever come on now this sad my hospital is better than them
Horrible experience. My mother waited and is still waiting after 9 hours . Then the security guard came over saying that I needed to leave because I’m not the patient and due to Covid I have to wait outside first of all if the hospital …
This has to be the ABSOLUTE WORST HOSPITAL IN THE ENTIRE STATE OF MARYLAND.
I was brought in by ambulance it took them a WHOLE 36 HOURS BEFORE I WAS SEEN BY A DOCTOR. …
My husband came
Through the er Saturday night due
To …
Being here is like playing a game of Survivor Franklin Square… Over 12 hour wait times, rude and dismissive nursing staff. I have watched true suffering, patients crying out in pain, vomiting. After a wait of 13 hours I decided to book an …
10 hours and tests completed more than 5 hours ago. Still no doctor, no diagnosis. Same old Franklin Square….some things never change. Avoid this place at all costs. In addition you couldn’t have hired a more rude security guard. …
Admitted for five days (after being in the ER for fifteen hours) due to shortness of breath, cough, dizziness, fatigue, bad headache and upset stomach. They tested me for both Covid and the flu twice, but they both came back negative. The …
This is the WORSE hospital ever. It is right along with Maryland General Hospital which is now called University of Maryland Midtown. I guess the powers to be thought changing the name would make it better. Franklin Square ER staff DOES not …
Beware beware beware
Listen, by all means, they have trained medical staff. If it’s urgent it’s …
I was brought to this dump by ems for a BP of 180/131 and HR of 150 with chest pain. Let me preface this by saying I’m a paramedic and I would never provide medical attention to a patient the way they treated people here. First they made me …
Horrible emergency room! I waited 6 hours, never saw a doctor after test were completed. Some people had waited up to 10 hours. I came in because of abdominal pain, but my blood pressure elevated. My heart rate also dropped to 50. Even …
Terrible hospital. They don’t put their patients first. My mom came here for a surgery and she has long term effects from the anesthesia they used. It wasn’t the correct dose, or something. They messed up. Rather call it Franklin Scare. …
I was taken in on November 25th I was treated very good. Everyone was so nice and concerned about my well being. Thank you all for your help
How many one star reviews does the administration need to read before they take some action. This Emergency room is an absolute joke. My wife was brought in by ambulance at 11:30 this morning for excruciating pain. It is now 8:04 PM and she …
My father was in the ICU for 2 weeks & hospice for 1 week. All the doctors & nurses were friendly & took the time to explained what was happening to my father & the options. They were very patient with us. It helps to know your love one received the best care. I wanted to say thank you.
Connie L receptionist was the rudest person I’ve ever dealt with at this hospital. Snippy comments. Brought in my aunt who has Alzheimer’s and she wasnt even trying to let a visitor in. Wouldn’t even tell me her last name when I asked it because she knew she was about to get a bad review. Insanity.
I went here yesterday and the wait was 8 hours but i only waited for 3 hours and everyone there was friendly and helpful. I wish the wait times weren’t so long but that’s life; people worse off coming in will (and should!) get quicker care before you. I was born here and come here when I need to and it’s a great hospital.
HORRIBLE emergency room experience my mom is 67 years of age and she legitimately sat in the ear waiting area for 14 HOURS waiting to be seen short of breath and pains in her side when calling to get update on her I was told to call her …
A state run facility claiming to be non profit to avoid paying taxes. They force and coerce their employees into “mandatory” vaccinations. Have you checked out their little cemetery hiding behind trees on the side close to ccbc? They also recruit under qualified employees from very poor countries. This hospital is one big joke!
I could complain about the waiting time which was about 10 hours even though I came in an ambulance feeling terrible. But I want to thank Dr. Pancu and the nurse that was taking care of me (sorry don’t remember the name) . They were so caring and the best ! Dr. Pancu was amazing !!!
I can’t with this places. I’ve been here since 4:30pm today and it’s 11:30pm now. I’ve waited awhile for me to get my blood tested, I’ve waited for a while for my cat scan. I have been waiting 3-4 hours for my cat scan results. How am I suppose to know if I am in danger or not.
The worst treatment I have ever seen. Contacted a lawyer, have a whole case against them for malpractice and emotional distress. 4 days no food waiting for surgery tbat never came and resulted in needing a transfer?? For a minor procedure.. shut this place DOWN
This deserves zero stars worst experience of my life nasty staff also lied and didn’t send tests but billed me tried to blame the lab but never sent in the test . Worst service how this place stays around is beyond me they lied to me about …
If a child is the third person in the waiting room they kick the child out. Their two limit rule is due to covid, but yet they don’t test everyone for covid upon entering. So their two person limit rule doesn’t make sense because you can …
I was in the emergency room with my son for 9 hours without him being seen or anything! I would nurse my son at home before I ever think about taking him to this hospital ever again! Not even just that “they treat them old people bad” they …
Was rushed to the ER; everyone was so friendly and caring and professional
I feel through all the chaos (hospitals are so understaffed these days), that …
A six hour wait time in an ER for someone whose chief complaint is shortness of breath and lightheadedness is absolutely absurd. I walked out without even getting to speak with a doctor. Sadly, I’ll still be charged with the visit, whilst I sit here at home still short of breath and feeling ill. What a waste of time and money.
The emergency is horrible. I am pregnant and went in with severe cramping I still haven’t seen a doctor yet. I asked one of the staff to find out some information for me and she left and never came back until a hour after and didn’t even …
I am very disappointed in this hospital. I went to visit my aunt in the hospital and when asking questions regarding her health I received a feeling of don’t ask me anything. The nurse then asked me how I was related and reminded me of the …
This hospital is a complete joke. I went to the er because my stomach was hurting really bad and they did not care. I was in the ambulance and they do not know how to drive at all. Made my stomach hurt even more. When i got to the et they …
Terrible er visit so far. Been waiting several hours for my fiancé to be seen. I waited in the cold car for a few of those hours then went in. I wasn’t in there for longer than an hour when I was told to wait outside for him because they …
Your resident team lead not only had our entire family exposed to covid, she also would call to apologize for the numerous medical mistakes she made especially after your Pharmacy and RN reported she was ordering meds my mom was allergic too. We will take legal action if we do not hear back from your Patient Advocate.
RUN for Your LIFE! Horrible hospital! Waited in the waiting room for 12 hours before I was seen by a doctor. This is absolutely ridiculous. I overheard many people saying that they were there because Urgent Care places like Patient First …
this is the worst hospital in the baltimore metro area. the ER was dirty. the bathrooms was dirty the chairs your waiting in are never sterilized so i hope and prey nobody catches covid from there they are under staffed and the staff that …
This was the worst experience I’ve ever had. I went to urgent care First and they said go to ER. I have COPD and am having trouble breathing. I arrived at Franklin Square ER. I continued to tell them I was light headed and could not breathe …
I had a surgery 2 days ago I had to experience my worst days in my whole life I waited for ever! For almost a week nothing to eat or drink. when they discharged me I had a complications they were aware of but they to just discharge patients anyway so they have room for others no matter what.
This is worst staff I’ve ever encountered in my life. The nurses were immediately rude, aggressive, and demeaning. My fiance has been in this waiting room for 14 hours, 4 of which is literally just her waiting to be discharged. I walked …
My experience was very much unlike those of most. Went in to the ER early on a Sunday morning. The place was empty. Was seen nearly immediately. I had to be admitted. Waited for a few hours for a room to become available. Stayed for 4 days. …
If you want to wait 13 hours to be seen then this the emergency room for you. I took my brother here thinking this emergency room was the best option boy was I wrong. 7 hours and he still has not been seen and is sitting here shaking in …
I came in for blood work & an ultrasound. Waited for EIGHT HOURS in the ER.
They need a new system to get people in and out. There is no reason why I …
Came in from direction of Occupational Health (yes I’m a medstar employee) because I tested positive for covid and is considered high risk (I’m 9 mos pregnant) they wanted me to get an infusion. However by the time I got here I was having …
Unless you are on your death bed and an ambulance is bringing you here. Don’t come here! The wait in this ER is RIDICULOUS! Patients in pain being calm and waiting patiently, just to be told they are waiting on a doctor to go over your …
Don’t go here if your baby will be in the NICU. Especially if the father of the child will be there alone to see them. 3 rd time I’ve been there by myself and after an hour today I left. There is not one nurse who isn’t just on their phone …
I was a little apprehensive after reading the 1 star reviews, but I had a good experience here today. It is an emergency room, so it makes sense to expect a wait, but every staff member I interacted with was friendly and helpful. There …
I had the most awful experience here in the ER at Franklin Square. The staff is UNBELIEVABLY rude to patients & patient family members. As a disabled person with epilepsy I needed someone to provide information for me if I’m unable to speak …
My daughter had to have emergency back surgery at Franklin Square. Everyone from the surgeon to the nursing staff was considerate, caring, and helpful. I had read prior reviews about Franklin Square, but my experience was so positive. I recommend this hospital to everyone.
The best, most amazing, nicest staff you will ever meet! They take wonderful care of patients around the clock and have a state of the art facility that is clean and feels comfortable. …
I brought my Wife in to be seen at 2:30pm. It is now 6:00am the next day. We were being very patient but how
much patience do we have to have!!! She came in for horrible abdominal pain,and …
I am really puzzled by the negative reviews. I have had 2 emergency room visits over the last 8 months and I was seen within 45 minutes on both occasions. I also have had a six month regimen of chemotherapy back in 2015 across the street at …
I walked in to the emergency room at 5.45PM with chest and abdominal pains. I was immediately taken for vital signs where they took my BP, temp oxygen e.t.c. From this point onwards it was a nightmare. Took my blood samples @ 7.30PM, went …
ER nurse and doctors were great. Treated my mother wonderfully and answered all of my questions. ICU nurses were amazing as well. But the lack of communication from the doctors is really frustrating. My mom has been there for 5 days and …
We were there for 14 hours while we watched other people being seen and left. We’ were told we had to wait because my husband’s chest pain was not an emergency. While the staff and the doctor were very courteous and helpful it did not …
(The Er section) Horrific service. The staff is so rude, unkind, and inconsiderate. This is a hospital where we’re supposed to help the sick get well and help the dying rest easy. Yet the staff is so ignorant. They don’t care about you, …
I have so many negative things to say, I don’t know where to begin.
I went to OB triage the Thursday before I gave birth (I gave birth on Monday.) I went because I had a fever, back aches, and nausea. I also had contractions, …
I love Franklin Square Hospital. All my doctors are there and they are very good doctors. But the ER part of that hospital is ridiculous. I came there because I can’t walk and breathe. The nurse tells me it’s not that serious or you would …