MedStar Georgetown University Hospital is an acute-care teaching and research hospital with 609 beds located in Northwest Washington, D.C.
| Sunday Open 24 hours Monday Open 24 hours Tuesday Open 24 hours Wednesday Open 24 hours Thursday Open 24 hours Friday Open 24 hours Saturday Open 24 hours |
3800 Reservoir Rd NW, Washington, DC 20007
Georgetown has really went downhill with their staff they are very rude and insensitive to your health I got a biopsy done went home and bled nonstop went to the ER and it was the filthy the staff was rude on their phones eating and just …
On the test results, performed by the pathology labs, always seek second opinion. In my daughter case, the lab results from John Hopkins Hospital were 180 degrees different to the initial, Georgetown Hospital’s, labs results, performed on the same samples.
Just recently had a appointment with a pcp named Varun Sharma (internal medicine) Very knowledgeable, caring, and hilarious. I was looking for a new pcp and I think I have what I was looking for in a doctor. He wants the best for his patients and it shows.
Waiting time when you have an appointment is absolute unreasonable. Having 5 min flu shot appointment and then waiting for it longer then 45 min., instead of being in and out (why making an appointment in this case anyway) is not acceptable.
My brother is admitted for Malaria,he is running high fever and nurses are not checking upon him regularly inspite of calling them repeatedly and there is no doctor available since yesterday to talk and update.Please help me out.
This hospital is the best in the country, if anyone says this place is a dump, next time they should go to ANY Maryland hospital.
This hospital and staff truly care about everyone who enters the door …
Dr Hankins and the entire urology team were, and continue to be, absolutely amazing! …
been going to Dr Francis McGugians for a year now, his staff, surgical team, and him have shown me and my family nothing but professionalism. They have explained every procedure, diagnosis, and test and the reason for it. Thank you for the care that you have given us.
Horrible, no good Med Star, more like med dump, corporate greed means they are always short in nurses and aides, filthy rooms, broken equipment, morons pretending to be doctors, the doctors will tell you to your face, but mostly behind your …
Overall, extremely disappointed. Waited over 2 1/2 hours in the ER for medical assistance. Not one nurse followed up with me. So, I left the hospital.
We traveled from FL to this facility for a bone marrow donation. We cannot believe the excellent level of professionalism provided to us. This is the best hospital we’ve been to. Highly recommended!
Parking is completely ridiculous. 75$ a day just to visit someone or God forbid you have to drive yourself to the emergency room. You better bring your atm card. It’s even worse for the employees
This place is a real dump. No exaggeration . The only thing that kept me from giving this 0 stars is the nurses. Some were outstanding. It really needs renovation and to be brought into modern standards. It’s no where near that right now.
I have been treated by Dr Benjamin Osborn Several times Since 2015 and Had Excellent Experience All time Ever Since , Very Very Compassionate And best Neurologist Highly Appreciated by Many Many people . May God Bless you …
3 agent assured me a refunded was issued back to my FSA 2 months ago, but it turns out its still in review.
Horrible horrible wait times in the ER. My teenage daughter with severe abdominal pains sat for over 4 hours waiting to see a doctor. They told us it wasn’t even a busy night. Totally disrespectful to lots of sick people. I will never ever come back to this uncaring place again.
The parking situation and chaos is enough for me to change providers. I’m not waiting in line for 15 minutes to park and then be told I have no option but valet. Utterly dismal and horrid experience.
My brothe♿ is in the hospital on the floor 4, bed 4023. Just one night —and the floor Chargers tonight at 9:30_ 10:15_11:05pm 05/07/19 don’t pick up the calls from HIS ROOM.!!! I had to call the floor 3 times for someone can go to the room.
Did no provide water when asked. Ver medicated missed meals etc until.my clinic interfered on y behalf. Insisted on keepin my door open and made me sit on ar to alwert hem. Nurse Martha has muv yo muc power over the staff,
I had tos sugery by Margolis a few years back. After surgery my intercostal nerves were damaged. Margolis said the nerves were rewired which was not the case. He just brushed me off after surgery. Whatever you do, don’t go to him for surgery.
Awful and disappointing treatment. The ER was a waste of time and money. Please do not come here for an emergency.
A great experience in L&D. Everyone was super nice and helpful.
If you are going to a hospital and expecting a high level of customer service, please reconsider this hospital. If you require prescriptions to be filled on time, please reconsider this hospital. If you expect a return phone call within …
No onsite parking. I spent 30 minutes trying find a spot on the street.
Once the the doc and staff were kind, …but my doctor forgot to submit blood …
I was treated at GTU hospital for 3 weeks for a serious respiratory condition. Nurses were caring and helpful. Howerer, there was a surprising indifference in the attitude of GTU doctors. Their visits were rare, brief and formal. Important …
They took over Tenleytown pediatrics and the customer service has become a complete disaster as a result. We have been trying to get immunization records for my son for two weeks, wasting several hours on the phone, leaving numerous …
IF I COULD GIVE GEORGETOWN ZERO STARS, I WOULD. I AM CERTAIN THAT I WOULD NOT BE ALIVE TODAY HAD I REMAINED UNDER THEIR CARE. …
INTERNAL MEDICINE:
Dr. Mary Czech is the WORST socalled doctor that has ever been in Internal Medicine. She’s clueless, terrible lack of communication, inconsistent, pick and …
MedStar Georgetown University needs a serious makeover.
Ahh the frustrations of GU! This old place needs to be totally rebuilt from the …
I was at emergency room for almost 10 hours, they admit me, took me to a temporary room and it was a very dirty unhealthy room.
Complaint to nurse who came and cleaned it.
Very good nurses, doctors but so dirty atmosphere.
Met with oncologist for my husband’s soft tissue sarcoma and basically they said to go home and die. They said it was in operable they said radiation wouldn’t help , chemotherapy wouldn’t help and they were going to concentrate on quality …
I had excellent service all the way until I left. Everything was clean, people were attentive, friendly, and answered questions. I was included in all decisions
I was trying to set up an appointment that ended up with the operator Tammel yelling at me over the phone while I was trying to get her insurance information and she hung up on me. What a waste of time.
If the valets were any slower, you’d have tho come the night before to make an appointment. If the scheduling was any worse, you’d be dead before you could get an appointment. Don’t waste your time!!! There are absolutely quality doctors elsewhere!!!!
When I was diagnosed with ITP which at the time was not common. This hospital examined, researched and found what was wrong. Saved my life. Eternally grateful. I have moved since. But will make the commute.I trust this hospital. Going to contact Med star Georgetown Hospital because “I” trust and believe in them.. 💜❤💛 …
Phone calls not returned. Parking situation a mess! Took forever to get test results. Doctor was great, but i’ Going back to my Virginia doctor for more tests. Your customer service stinks!
They literally lied about not seeing a patient they drew blood from 8 TUBES. Black people beware of the atrocity of this “Health care” facility. Thats ridiculous that they even have their patients waiting in the waiting room for 8 hours …
First, we have always had good luck with the pediatrics at Georgetown. However, my young daughter needs a test, and the department no longer takes walk ins (they did two years ago). We were turned away and given a reservation line to call. …
Horrible Horrible place to go. Accounting staff is rude ignorant with the IQ of a Fart. They sent me to collections within 30 days and I never received an Invoice. Surgeons are great! But the follow up care is horrible now under new …
An an appointment with Dr. Postma, an orthopedist. He was very knowledgeable and experienced. The office was well organized and operated efficiently and kept patient in mind
We’ve been in this hospital quite a number of times and apart from little run down rooms, the medical staff was always more than qualified and helpful.
Today (8/19/16), was the first time I went to MedStar Georgetown University Hospital (Department of Otolaryngology). I traveled from Baltimore County via Marc Train, Metro, and Shuttle. I had an 9:10 a.m. appointment with Dr. Suzette …
Although I had to wait quite a long time to be seen because the ER waiting room was full, the kindness and excellent care that I received made the wait well worth it. Thank you everyone!
Horrible hospital as far as the nursing staff and especially the para nursing staff are concerned. Had a right total knee replacement there, a couple of years ago, the para nursing staff did not change the linen, nursing staff kept me …
I brought my wife into the emergency room because she was in awful abdominal pain which she has been trying to get help since June. Going on 9 hours now and no matter what I say to anyone here no one seems to care.This is an absolute nightmare that anyone would be treated in this manner.
My husband has been a patient of the oncology department since 2008. We are very thankful to Dr. Nancy Dawson and her team of doctors and nurses for the constant care and consultation they have provided my husband. . …
Took daughter in with major rash and oozing blisters on 06/28/2018. Nurse Practioner treated her for blisters even after I asked if she didn’t think it was a Staph infection or something more major considering my daughter stated she had no …
The absolute worst hospital I’ve ever been to. I went into their ER a week ago while visiting D.C. after a kidney stone flare up in extreme pain. The doctors there were not helpful at all, very dismissive and literally told me to my face …
Physicians can be either great or just average. Cone prepared with questions , do your background research and demand full explanation. I cannot understand why they retain a sullen receptionist on the main floor who is annoyed to give directions. They could learn from Sibley and use volunteers to cheer up the patient experience.
Building is so messed up without any proper signs or labels! Plus the you will find the help desk inside a private rooms who are very rude when you ask them for help! Because of the building construction, i missed my appointment for 5 …
Called to schedule a physical as a new patient and was told that medstar does not provide physicals on the first visit for new patients. First they meet to go over your medical history. I can’t believe they are telling people this with a …
My mother was treated like a living cadaver. Mixed information, given on her condition.Tests given without protection from the imagining dye. I would NEVER recommend you take any of your loved one to this place! I still have nightmares about what my mother was put through.
My wife spent 15 days total on a medicine floor, then ICU and back to a medicine floor. Every employee and medical professional we encountered exceeded their motto of “cura personalis” (care of the whole person). I have a good amount of …
As we walked into hospital, the first person we saw was the receptionist sitting at the front desk looking very unkempt, her hair was a mess and she was wrapped up in her coat (although it was chilly). She had no idea what was going on, …
This is an excellent hospital, however, it is UNFORTUNATE that the first GUH employees that thousands of us encounter each year are the biligerent and thuggish staff members in the parking garage. GUH clean up your act!!!
I have asthma which means I am a frequent visitor to ERS in DC when I have an attack my meds don’t resolve at home. I have also been an inpatient here and I will never go to any other hospital if I can help it. The physicians and staff …
Absolutely the worst hospital that I have ever seen. I was told that I couldn’t use the bed pan and made fun of for needing to use it.I couldn’t use the bed side toilet in private and the male nurse told me that if I didn’t urinate in front …
Scheduling an appointment is probably the hardest thing I have done since college. The prerecorded operator will automatically send you to a voicemail block that is full. …
The staff at this location are really great! The hospital offers a wide range of integrated services which is helpful because you don’t have to be sent off site for lab work, a specialist, etc., should you need it. Finding a doctor can be …
Terrible. If I could give it 0 stars I would. There are better hospitals in the area.
I like the hospital and as a person who moved here and had to find medical care for myself and my daughter, so far I am very pleased with the hospital until I return back to NY. My GYN doctor whom I referred my daughter to also was very …
If you drive anything bigger than 75 inches in height, you will have to park on the street. This was NOT told to us during my grandmothers pre op appointment. The outdoor parking used for bigger vehicles is undergoing construction and is …
I went GT hospital around 3:15 pm I laid in the hallways until 11:30 pm the Dr was very slow to my attention. I went there for very severe pain in my side, they ran 1 test and it was a vaginal exam .they gave me a couple of pain medications …
I had a bad experience with a procedure The anatheologist damage my throat with the tub that was put down my throat. I had a throat contusion it took me over a month to heal. I had go to a ENT. No medication was given. I couldn’t eat …
I love my doctors at MedStar Georgetown, but trying to get a call back is almost impossible. I am thinking of changing doctors because of this. Also their billing system is horrible. Each bill has a different account number. I pay by my …
Wow, i’ve had a lot of fun being transferred from person to person over the phone, and spending hours of my life on hold. Also, not having access to my child’s records despite mailing AND faxing in a request…. as well as having them not …
I’m having a terrible experience trying to enroll their online portal so I can pay my bills and see my lab results. This hospital has serious administrative issues, nobody is able to solve such a simple request. They keep giving me numbers to call and it feels like a non-ending loop.
Medstar Georgetown is a first class place.I had extensive experience with the Foot&Ankle Center, the Wound Center and Infectious Disease Center . From the support team all the way up to Dr Cooper , Dr.Attinger, Dr Davis and resident …
Exponential Improvement! Even in the new-normal of COVID-19 Georgetown University Hospital has done an excellent job expediting triage for it’s emergency room and safely admitting its new patients. As a non-covid patient with critical …
Went to the ER this morning for a foot injury. There was no wait – everyone we came across was friendly, knowledgeable, and helpful. For ER experiences, this was a very positive one and I was extremely happy and impressed with the care I received.
Unfortunately, my patient is already in the ER as we speak. I sent her to the ED for a fever of 103.1 and the worst headache of her life . She got vitals taken and 3hrs later (temp now 104F) no one had attended to her. I reached out in …
Recently, I had knee surgery at Georgetown University Hospital. Surgery was with Dr. Postma and both him and the nursing staff were great throughout the entire process. Just two areas of improvements I suggest for the Surgery Center. …
Worked here and was a patient here for 2 years. Apparently somewhere along the lines I got a bill for $400 for some service that I NEVER received a bill for. Well Georgetown decided that they would sue me and take me to court over $400. I’m …
I’ve called several times over the past several weeks to make an appointment with an oncologist. They say they’ll call me back with an appointment and never do. I am a cancer survivor, so this is obviously very important. But not to them …
DO NOT USE PARKING GARAGE/VALET.
It took over 10 minutes to get into the garage and over 40 minutes?! for them to return my car to me once I came out. …
Feb 3 I was diagnosed with diverticulum of esophagus and stomach ulcers and was given protonix to help the symptoms when I keep asking them for surgery to fix my esophagus and get rid of the stomach ulcers. I asked for antibiotics to help …
The gastrointestinal department never answer the phone when I call. They give me protonix for my stomach ulcers and diverticulum of esophagus when I need surgery for both. Or antibiotics for my stomach ulcers. I had an ALLERGIC REACTION …
I enjoy my experience at Georgetown it’s always pleasant.
Not too bad at all. Came in for morning sickness and their was no wait which I was happy for. They had me in and out in a reasonable time given during a pandemic at that.
I have heard the rest of the hospital is better, but the emergency room is the worst one I’ve been to in the United States. The facility is filthy and cramped and seriously outdated. When we were there in the wee hours of the morning, the …
We had made an appointment with the top doctor in endoscopy, Dr. Stanley Benjamin. After waiting an hour, we met with an intern. Finally the intern said he would relay our information to Dr. Benjamin and then we would see him. (Not …
For these people to call themselves medical professionals is a joke. I spent 5 hours at this hospital that a competent group of people could have remedied in an hour. If you have any small to medium injury, I recommend traveling to a …
Medical staff are fine but if you don’t want debt collectors knocking on your door don’t go here!! I paid everything they told me that was owed up front and get a month later get a letter in the mail saying I owe money – this has now …
I have a great doctor here Dr Miano , so I stick to this group. I am amazed so many find the staff amazing . Good for them . I have found staff inattentive , and incompetent and worst of all : they rarely call you back despite leaving phone …
I recieved my kidney transplant from Georgetown and everything went smooth. Great doctors, nurses, and staff. The hospital rooms were kind of small, but they are currently constructing a new building to remedy this problem.
I have only a very few memories of this supposedly “Prestigious” Teaching Hospital.
I was transferred here by Ambulance from Shady Grove Hospital because they were …
Great experience with the obgyn department and the labor and delivery team.They have stellar staff that are knowledgeable and their attention to detail and the quality of care is unmatched. Highly recommended especially for high risk pregnancies! Luv them♥️👍🏽 …
A few days ago, during a trip to Washington D.C., I had problems with my Kidneys (Stones). I went to this Hospital during the night. They gave me all the assistance I needed and were very comprehensive. They even rescheduled another surgery …
Peri-anesthesia, pre-op, and post-op staff were excellent. Dr. Postma, Orthopaedic Surgeon, and his residents staff are top-notch. Good bedside manner and willing to engage in detail discussion about the surgical procedure and after. …
My son is a liver transplant individual. He began having jaundice he went to the hospital in our hometown. They are not aloud to help him, so they hospital contacted georgetown to pick him up. Took five days before they could send …
The medical staff are very knowledgeable, compassionate and caring. I’ve been a patient at Georgetown Hospital for five years, I have many medical issues and I’m very pleased with the care I receive from each specialist. I’d also like to add that the Patient’s Advocacy staff is excellent in addressing the concerns of the patient.
I have never been treated so poorly in my life even before I stepped in the door. I was called before my son’s procedure to “pre-register”. It’s not pre-registering – its making you pay up front for your procedure which is not legally …
While I didn’t actually go to Georgetown Medstar I’m writing the review based on an experience with one of Georgetown’s residents who was doing part of his rotation at the hospital I was being treated at. He was so deficient in skills that …
I was taken care very well by this hospital staff. I am truly grateful for the Nurses and Doctors in ObGyn and NICU. I can’t thank them enough. I went through a life threatening situation. Thank you❤
i has my daughter alone without my husband, the staff were super nice and compassionate i didn’t feel alone or scared. everyone was above and beyond.
Horrible experience. They transferred my mother in law without notifying any family member aka her son (her next of kin). We mistakenly thought she was still at the hospital for 4 days where in fact she was at another facility that was …
Staff in the ER was friendly, it was crowded so it took a while. Followed up with my gastro who was surprised I wasn’t admitted due to my symptoms and blood test results. And I am too, because unfortunately it is not resolved and I believe pancreatitis is hard to treat when at home.
Cardiology at GTUH is great and Richard Morrissey, MD is as good as it gets in medicine: a concerned physician who takes care of his patients as if they were family. He practices the Art of Medicine.
The emergency room service was slow and poor. My 90 years old mother was sent there by her oncologist who is a Dr. at Georgetown. She was placed in the hallway of the emergency room for hours. Test that were suppose to be given were …
The ER department at Georgetown doesn’t even deserve a ONE star, nor does the doctor who treated me. The service was horrible, the staff and doctors were uncaring and oblivious, and the environment was disgusting and dirty. I went for …
Terrible place. Don’t get distracted by the nice facilities and nice staff. Nice orginiated from the latin word nescius, meaning not to know. They had an incompetent intern deliver my son and she almost killed him. The senior doctor had to …
I never thought I would be writing something like this. I went to the ER last month and required a same-day procedure. I have an allergy to penicillin. I told no fewer than 3 people that I am allergic to penicillin when asked. My allergy is …
I went in after being in a bike accident. I dislocated my shoulder and was in an immense amount of pain. The staff was incredibly kind and nice considering how late it was and how busy. My first emergency room experience was as positive as it could have been. Thank you so much to medstar for taking such good care of me.
One of the worse hospital I ever experienced. I arrived in this hospital in pain, a level 10. The documents you are ask to are designed to save the hospital only, not you. Your rights will be violated in more ways than one. …
I want to Thank everyone for the wonderful care I receive. I had in and out surgery for Parathyroidectomy. Thank you DR.Bruce Davidson for the wonderful care. To all the Nurses, anesthesia, Interns, Front desk workers, Tech, back office workers to recovery. GOD Bless you all.
After waiting more then 9 hours at another area emergency room without being seen, we left and came here and was seen right away. I have been seen at the emergency room here on multiple occasions and the wait time was minimal. The staff I …
Medstar Georgetown physical therapy was terrible. It took me two weeks after my surgery to get an appointment. When I arrived the receptionist had never recorded my appointment so I had to wait another week. After my first appointment …
Scheduling by phone is nigh impossible! It is extremely hard to get ahold of multiple departments by phone for scheduling. This seems to be a recurring complaint with Georgetown Medstar, and would be worth addressing beyond the review …
I truly wish I’d read some of these reviews before choosing GTU for my care. This has been by far the most horrendous experience I’ve ever had. I saw Karen Brothers simply because she works under Dr. Loughney. Since that appointment I have …
My family members went to the emergency around 2pm; we was told several times that they would provided a Status up. …
My mother-in-law was taken to MedStar Georgetown yesterday for sudden pain and complaints of abdominal pain. She lives with us but was visiting her other children grandchildren and great grandchildren when this occurred the day before her …
Very long wait time, no one let us know of why everyone before us and after us went inside but not us.
Also, the floors and bathrooms are dirty.
Don’t come over the holidays. You’ll die before you get help.
Dad’s been admitted for 23 days. The lack of attention is painful. Two weeks …
This hospital charged me for a procedure in December 2020, sent the bills for that procedure to the wrong address (while they had the right one on file), never emailed or called me, and proceeded to send said bill fo collections today, …
Students beware! This review is about the Emergency Room and associated front desk. I was looking for the student health center because I wasn’t feeling well. The area had a lot of construction and was difficult to navigate, and I entered …
Great experience at the emergency room about 3 times in the last few years. Not a very long wait to be seen, and all staff were very caring and helpful. And asked me the right questions to make the correct diagnosis. One …
They are polite and professional. However, cleanliness is lacking. There was blood on the floor and we waited 7 hours to be seen by a resident. My husband had serious symptoms but the attending didn’t bother to even put eyes on him. Not satisfied with how we were treated.
Pleasant experience with nurses and doctor during my procedure but the administrative process is terrible and confusing. In leaving my surgery, I was told someone would call me the next day to schedule my post op for the following week. I …
The staff are great from top to bottom. Schedulers, nurses, doctors, specialists, and everyone else I have interacted with. Very pleasant, knowledgeable and the rarest of qualities in many medical professionals; attentive. …
Initially I was reluctant to review out of fear, but I feel that I must say something about my experience and my disappointment at this hospital. I was not happy with the service I received, and I really could not tell when I was being …
This place literally saved my sons life, we’re forever thankful. Our initial journey with Hepatoblastoma began with children’s hospital, but with a liver tumor that was unresectable, we transitioned care to Georgetown University’s …
I always get treated with respect, not like I’m just a number. I highly recommend this hospital. I can’t say enough about their doctors and their nurse practitioner’s. Their staff and they’re off locations are always nice and very …
If I could comment with no stars I would today was ridiculous and nobody cared I left after hours of waiting never again
Operator who routes calls hung up on me. I’ve been trying to reach my doctor for 2 days with no luck. If their healthcare is any good, I wouldn’t know because I had one appointment and can’t get back in touch for my follow up. …
Very inefficient and disorganized pulmonology department. To get one sleep test done I had to call 6 times. Then they moved my appointment and 3 different people called me to get the same information. …
A family member got a life saving double organ transplant here, and I will forever be grateful to Georgetown for that. However, they were not always great communicators. Made us wait 12+ hours after a call came in that they had organs for …
I would give negative stars if I could.
First, I have only praises for the medical staff I interacted with – that’s …
After almost dying from an infection I contracted while hospitalized, I decided to do my own research to understand the reason behind the dismal condition. Luckily, as an attorney, I know how to ask the right questions to find out the …
Worst hospital experience I have ever had. My wife broke her ankle was in severe and increasing pain. We expressed this to the staff.notonly did they not care it offered cold ice packs and blankets to help. It still took us four hours of …
Every member apart of the Same day surgery team on 02/16/21 was amazing. They all were polite, professional and funny. Gave me encouraging words prior to my surgery and post op. They fed me snacks galore and always checked on me. …
My mother in law is currently staying here after lung surgery. The care she is receiving has inspired me to leave this review. The staff here is excellent and the nurses go above and beyond in their care for her. They are not only kind, but …
I really had a good experience here. Polite staff clean place on time. The nurses were amazing and the facilities are exactly what you expect from a top shelf hospital.
Generally, the staff are kind and willing to help – many will stop you in the hallways to offer directions if you look lost.
The doctors and their work are great. …
The nursing and staff of the ER here are absolutely the worst.
They did NOT show signs of care for me as a patient. …
Went to the ER for abdominal pain after Medstar Urgent care could not help me. 10,000 dollars just to step foot in the door. The doctors sent me home with no medication stating “ they don’t know what’s causing me pain”. It took 2 months for …
The ER doctors relied on out-of-date files in their system instead of talking to me and asking questions. The attending doctor was talking with me when she was paged, so she left and said she’d be right back. Didn’t come, but I do …
Extremely experienced staff, they identified my infection that no other doctor could identify and I saw a lot. Their seems to be very many different specialties that are at the hospital and treat you to get many different 2nd opinions. I …
I have been calling central scheduling for about three weeks trying to get an appt. I know there have been problems with the phone system because the one time a person answered she told me about it. But I have also reached a message …
I when to emergency with my 84 year old mom one day and we just like to point the emergency room how dirty and un organized is everything is really dirty everything is a mess been on the grounds of one of the best universities in DC and …
I tried to make a doctor’s appointment in a particular department at Medstar Georgetown University Hospital, but the automated phone system and schedulers made it impossible. I was transferred to three different people. I left a voicemail. …
My son was flown to the picu he’ll be a month in 3 days. They have been amazing with him. The moment we arrived the nurses were able to calm him down every-time they attempted (which is not easy with him). They have given me so many breaks …
I felt absolutely defeated, uncared for, and helpless when I was at Georgetown University Hospital. I had a major complaint regarding an aggressive cyst in my mandible that worsened as it developed a horrific infection that was resistant …
My wife was admitted to this hospital for a very serious condition. This hospital, from the Doctors, Nurses, and associated staff helped make a frightening experience into a positive one. They just didn’t take care of the my wife but they …
Recently had the best inpatient care experience here. I never felt dismissed or ignored. Thank you to my nurses, techs, and doctors at C62. Thank you for taking care of me, showing me compassion, and making sure I was comfortable the entire …
This hospital is wonderful. Drs. Keith Kowalczyk and Patrick Graves are excellent. Their office staff is friendly and very professional. I was hospitalized twice in this hospital. The staff again was competent and friendly. I can say the …
My wife’s surgery went well but after surgery it took 8 hours for her to be assigned a room where our family could visit and she could have some peace and quiet to rest. The surgery was scheduled a month in advance so there was ample time …
My wife recently had the opportunity to donate bone marrow through another phenomenal organization, Be The Match. The procedure was completed at Georgetown without any complications. The staff treated my wife and I great and kept me posted …
The worst care or should I say no care ever! 12 hours in a waiting room, daughter bought case bottled water, clif bars and one woman a sandwich cause she was in such distress from being there 12 HOURS and counting! Please don’t respond to my post cause it’s just BS and everyone knows it!
My doctor’s spends extra time if I need it. If I’m not able to walk down the hallways, they have transporters to take you where you need to go and that is if you’re alone or with a family member. I have my days when I can do anything and …
The ER was very cramped with patients everywhere, but unit 6 main took such good care of me , it made up for the ER. I had a broken femur and was litterally stuck in bed, and they were quick to respond to all my needs! Thank you 6 main!
The great Med Star Georgetown Hospital is nothing but an over rated money machine with no care or concern for the patient’s financial situation and hardship they might be facing. They already received well over $60,000 from my insurance …
I have been coming to Department of Obstetrics and Gynecology for over 30 years. Both my children were born at Georgetown Hospital which was an amazing experience. However, over the last 5-10 years, there has been a significant …
Can’t yet judge the quality of treatment since spouse is currently in ICU there, but nursing staff is extremely slow to respond to important needs, even told my wife that she should mute her beeping IV bags herself (instead of them coming …
I had back surgery on 8/28/20 and from check in to check out my experience was fantastic! I want to thank everyone in Care Unit 6 Main. Kudos go out to the nurses, techs, maintenance and food distribution staff. I want to say thank you so …
My Granddaughter came in to emergency. My daughter and I arrived shortly after. My daughter has type one diabetes and her blood sugar started dropping. Officer Justin Davis immediately went to the back and got her some ginger ale and apple …
MedStar Georgetown University Hospital . My visit with the staff Doctor Mullarkey was pleasant and the professionalism was great. My wait in the lobby and my examination was done and it was good. Keep up the great work with all the …
If you reading this review STAY AWAY and don’t step a foot in this hospital. Medstar is just using the Georgetown brand to make money $$$. Georgetown is not even close to what it used to be and everything is just about $money$ and not …
Getting through to anyone is like rocket science. I called 3 or 4 different numbers and when I got through after the robot menu and a long hold, I couldn’t hear the person on the other end. So, call back, go through maze, wait on hold again …
My appointments are always on time with Neurosurgeon Dr.Kalhorn I never have to wait in the waiting room to go back and see him very long. When they call me back to see him and I am put in a room I don’t wait in that room more than 5-10 minutes ever. He is a great surgeon!
The staff are incredibly friendly, kind and attentive to you. I had a cochlear implant done and it genuinely felt like everyone involved with my procedure cared about my wellbeing. Everyone seemed to be in a pretty good mood and honestly …
This hospital is so filthy I was walking up the stairs in CCC building and the stairwell was full of dust and dirt. The patient that I was visiting her room was filthy as well, I should taken pictures but I was too discussed with what I saw. When I go back again, I’m taking pictures.
During the midst of COVID in 2020, I worked with many staff at the hospital to be evaluated for a kidney transplant. My sister (donor) and I had a great experience during the entire process. Everyone was friendly, helpful, and extremely …
My Father spent 12 days in the ICU here the last 12 days of his life. Why do I love this hospital? I have never ever been the presence of such a dedicated staff!! The nurses in ICU are amazing hard working and should be given quadruple …
I had no problems getting an appointment here, but the care I received was subpar to say the least. The doctor I met with in the department of gastroenterology, Dr. John E. Carroll, was incredibly dismissive of my issues and recommended a …
I am sitting in the waiting room literally crying from pain. I have been waiting to be seen for almost 2 hours. When my boyfriend asked for a rough idea of when I could be taken in, the lady said “oh it’s gonna be a while.” Again I am …
My 17 year old had surgery this past Friday Sept 11, 2020 with Dr. Kenneth Fan. And it was a great experience. Dr Fan and his staff were awesome. I knew it was going to be a good experience when we checked in at 5:30 am in the morning and …
The worst hospital in dc I had kidney surgery and didn’t get no meds after surgery 48 hours after surgery with no meds the worst hospital
We are here from 9 am appointment , more then one hour still waiting to call in , this is a radiology department. This is terrible. How can you treat patients like this .
Drove an hour to Dr. Kenneth Fan’s office, waited another hour to see him and he spent 10 minutes with me. I felt very rushed and dismissed. He did not even apologize for keeping me waiting. Would not recommend him at all!!
I recently had back surgery done at this hospital. I am so grateful to the staff -pre-op staff, surgery team and anesthesia team.
I was discharged to C53 post op where I was fortunate to have RNs like Ally, …
As a senior in excruciating stomach and abdominal and chest pain with a stroke level blood pressure. I left another hospital after 5 hours without any care at all. Arriving at GTU Hospital, this professional ER Team performed very well …
The exterior of the main building is Stalinesque… with, tragically, the customer service to match. …
I had my second MRI here and wanted to leave a review for the staff in the MRI department. I’ve never met such patient and caring hospital staff, which you desperately crave here because MRIs are scary as hell. I hope they are all …
I wish I could give this hospital a zero. I have never had a worst experience in my lifetime. I went in for a routine endoscopy which I’ve done multiple times in my life. I was called beforehand with the cost based on my insurance and lied …
Do not come here. even if it’s the LAST resort. My boyfriend and I have been waiting over 4 hours to be seen over a knee injury. Staff moved as if nothing that comes through the doors is a emergency. They literally sit on their phones, …
The failed medical staff does not help and the emergency department does not take care of the sick. The patient waits outside for at least 5 hours. There is no family. There are patients. There is no benefit. The patients of the farm …
Georgetown is the best
The Neurologist team is amazing the MA Colin’s is the best. 10 stars 🌟 needed. …
I had an exceptional labor & delivery at Georgetown MedStar and can’t thank the team enough. I felt very well cared for and was thrilled to have had a safe, comfortable delivery for myself and my new baby. The staff was kind, focused, and …
I wouldn’t suggest this hospital for young inexperienced first time black moms. I’m 28 and I was told this was a decent hospital however I was given poor care by the staff here. It was one point for 3 months I wasn’t seen by my doctor and …
Outstanding customer service by Ms Dorothy on 12/21/22. While waiting for my son come out of surgery.
All the staff were so friendly! Much better than my local hospital (UPMC-WM)!
8 hours from check-in…. still waiting. And waiting. That said, the staff, doctors, nurses, all great – high quality.
I use to love this hospital. But now I don’t. I came here to the ER for my swollen knee the other day. I was sitting in the waiting room for 2 hours then brought to the back. It was cold. Everyone was offered a blanket but me. I was placed …
We had a terrific experience here in May 2019 with the birth of our oldest daughter. She was delivered in the NICU and certainly appreciate the efforts of many individuals and GUH’s NICU who helped her acclimate to growing up. We were able …
I have been under the care of this hospital during my pregnancy as well as my birth and postpartum care. My overall experience in hospital was decent and had a great team of doctors. Communication outside of it is a whole different story, I …
I gave birth on April 20th, I was actually diverted from WHC emergency labor and delivery line. When I got there I was brought straight to triage, the whole team there made sure I understood everything as soon as I got in my room. Everyone …
Went in stating that I was possibly having a miscarriage…sat in ER and still received no help. I was having trouble staying conscious. I finally had the last straw and left after an older man came in via ambulance and he instantly went …
It saddens and frustrates me that Georgetown University Hospital have a policy, that allows NO visitors to spend the night with their loved ones. Here’s why I am highly upset! My wife had successful kidney surgery on Saturday, June 4, 2022 …
First of all, the nursing staff (at least on my 7 BLES floor) get 5 Stars. I was in surgical recovery for over a week, and every single nurse and tech I had were just fantastic. They are carrying this hospital on their backs. My experience …
Had same day surgery at MedStar Georgetown. The treatment by staff that I received in post-op was undeniably the worst “care” I have ever experienced! Left in my own feces! Somewhere during surgery and post-op, I lost one of the …
Very dirty and unorganized environment in the OR. It’s obviously short-staffed and existing staff are overworked. Maybe that’s why the nurses got rude and ignorant when providing their service to me. They didn’t seem to care because of the …
My son goes to the internal medecine and pediatrics session in Medstar Georgetown hospital. Besides the fact that we see a different doctor each time, it is ALWAYS very time consuming to make an appointment. The average wait time is 40 …
(edit: it took 9 hours to see a doctor. Got there at 8pm left at 6am.) told it would be a 3 hour wait. Told we could not leave for 2 hours and come back. Had better service at an Outback Steakhouse. At least Outback gives you a buzzer for when it’s your turn….
Personnel are Always professional and courteous. I trust the Doctors I encounter. I had breast cancerin 2012 went through lumpectomy, radiation and closely followed by my oncologist for more than 8 years. I have a friend whose 12 year old …
Beware of parking in the garage – no explanations, just yelling. Sometimes you pay, sometimes not. Valet drivers go 100 miles with your car, sick people beware of race car drivers!
If I could give a million minus stars, I would. I’ve lived in many developing countries, I was always better treated or received better care than in this emergency room. People had seizures in front of me and other patients had to point out …
Not sure what is going on but this ER is changing for the worst. My first two encounters were wonderful, I felt like my concerns were answered and I was comfortable. Yesterday I arrived with stomach issues and, long story short, was given a …
Medstar georgetown hospital is the worst hospital all the time doctor appointments or er or any procedure always the worst for my appointment I have to wait hours but there was no doctor for 3 hrs I have to wait for 3,4 hrs each time and …
Best hospital in the dc area. Also my 1st time doing valet at a hospital and i just loved it. Keep up the good work. Go GeorgeTown
I wouldn’t come back here if you paid me Howard moving faster than this mf I had a seizure and had to sit in the emergency waiting room then get in a room and nobody does anything but gives me blankets lol 😂 this place is a joke now my head …
This is for their outpatient services. One doc I saw was fine, but as for their specialists they are very apathetic and uncaring, as in the treatment is nonexistent
Staff at the OR today were all very friendly, helpful, and kept me updated while my niece was in surgery. Very organized OR support team. Thanks!
The people that work here are always rude and always arrogant. I noticed a clear imbalance of woman working here as opposed to men. Must be because the woman are oppressed. You ask for information and they give you a hard time to obtain it. …
The night shift Emergency Room nurses are continuing and consistently discharging patients In the middle of the night with prescriptions requiring immediate filing and telling them to go to an all night CVS or other pharmacy. There has not …
It was HORRIBLE I came at 11 telling them I’m bleeding in bathroom really bad and had chest pains – they let me sit till 9:00 I watched people go ahead of me I was treated horribly nurse only care about getting hair done – the colonizers keep telling me mhm mhm ok ok – NOBODY GAVE AF worse hospital experience ever –
The worst Experience ever as I watch people come in by ambulance go before people who were in way Worst shape Because they let the people that are brought in by EMT go first so they can go back out because if not the rules is they supposed …
If I could just give no stars that would be great. I was in the ER 7/4 at 9pm. Upon entering I was told it would be a 6 hour wait. Also, the ER was dirty. Trash and urine on the floor. Their was a pt. In a wheelchair amputated and the bag …
Worst experience ever. Went there at 12 am midnight on 4 of July night cause I had unbearable pain that couldn’t wait till the next morning. Now its 5 20am and I still haven’t got a Dr to see me. Emergency room is basically empty. The …
Came with my wife to receive care at around 6 pm and it’s 11:30 pm and she’s yet to be seen at the emergency room. The speed and lack of care is clear, it seems like the place and staff allow for the place to fill up without attending to …
My experiences at Medstar have been very good so I keep coming back. The staff are efficient, the providers are knowledgeable and skilled. An outstanding patient-centered system where the doctors listen to your concerns and take their time …
Comparing my visit to this ER with other hospitals in the area, this is the worst one yet. I was accompanying a sick family member to the ER when I began to have a severe panic attack. I was thus admitted for psychiatric care. I was …
Horrific experience after waiting for over 12 hours I was never seen. A dr came from the back and addressed all people in the waiting room rudely as we were children trying to explain what and why was going on. Terrible, rude and inefficient night and late night shift.
I don’t just don’t understand the wait…. I could have layed in my bed at home and just went to primary care doctor. Got to hospital at 1am nurse said I’m waiting on ER doctor I have seen the entire ER LEAVE patients and staff I’m still here waiting.
Georgetown hospital has repeatedly been biased towards African American patients! My love one has encountered poor Treatment on countless occasions! I’m terribly disappointed that this hospital continues to not provide decent treatment to vulnerable patients! This breaks my heart!
Have really liked the staff at the Georgetown GYN offices but now that I am pregnant I am disappointed they don’t offer virtual or in-person viewings of the Labor & Delivery area. Not sure I will stay a customer.
I want to thank the parking staff for doing Such a great job today wonderful service your employees did it all with a smile i was there to pickup a friend and she wasn’t ready and not one time were they rude to me as I had to keep driving around the circle the staff just kept saying come on P S thanks for being Pleasant
This hospital messed up the information on my newborn daughter’s birth certificate. When I went to try and get it fixed, they tried to say that I have to pay for a modification with the Vital records instead of them correcting their mistake. No customer service or care from these people. Would not recommend this hospital at all.
Terrible place! Sitting in the ER with no communication from medical team. The registration personnel literally sleeping on the job. People aren’t here cause they’re bored. Medical staff are dismissive. If I have enough of a serious situation to come to the hospital, why wouldn’t I want follow up after waiting more 9 hours.
Me and my husband came from Boston, because my husband received the call for a multi visceral transplant. When being prep for the transplant the anesthesiologist hit his main juggler vein in his neck and caused all kind of damage to his …
I’m livid. I was on hold for twenty minutes only to get transferred and immediately hung up on. I call back, hung up on again. How dare you; this is the rudest customer service I’ve ever experienced. This was the department of …
I bet the docs are good but I’m not sure I will ever see one, since the phone system for scheduling/ rescheduling a colonoscopy at Georgetown is abysmal. Phone rings off the hook or it hangs up when someone picks up. There is no wait time indicated and no “call you back” service. Primitive and dysfunctional.
The management of OR at MedStar Georgetown University Hospital loves to encourage its own staff to snitch on each other. Especially for the educator J****e, she’d ask and write down negative things other staff said about you and later have …
Dr. Emily Winslow and the Bles 7th floor nurses were the best! I had a complex surgery here, and got treated kindly and with full explanation every step of the process. Much better than at Hopkins!
Don’t get a serious illness and go here. Condescending and patronizing staff. Non responsive. Serves the entitled with vigor and passion. Anyone else, forget it. I’m in here now. Been here since 3:30pm WHEN THERE WAS NO ONE WAITING IN THE …
There was a patient who was tied down to a bed for too long while the other patients were getting therapy. I don’t believe in this. All patients should be treated the same. This gives me a bad impression of hospitals. All hospitals. I don’t …
I should have went to urgent care….. not only do I feel tricked by the nurses into staying they were so dismissive left me in ER my blood pressure abnormally high head is throbbing no one check on me at all I asked to talk to the nurse the …
$1,800 surprise bill for lab work I did not want or need. They are still hammering me for cash though my insurance confirmed this hospital did not even try to bill them. Labyrinthine phone menus + voicemails, inconsistent contact for …
I was admitted 08/01/2021 having severe stomach pain. After 5 days tests and treatments consisting of blood transfusions, blood work, EKGs, bone marrow biopsy and whatever else was done to be diagnosed with CLL Leukemia. I can say this all …
Normally this is my go to Hospital because I’ve had great experiences with the team there. I suffer from a skin disease that has no cure. I’m in stage 3 which is very painful. I’ve had over 3 surgeries here along with several minor …
Been here since 11am it’s 9pm almost 10 everyone who came after us has been seen and before us. He has 2 big open wounds bleeding and nothing has happen they keep pushing him bk. Now 12 hrs still not been helped. Kept asking the head nurse …
As I write this I am currently still waiting in the ER with my sister who has been in pain for 4 hours. We arrived at 3pm and it is currently 11:30 PM. When we arrived they gave her pain meds which lasted for 3 hours. Staff informed us …
My wife and I spend 16 hours at the ER waiting to be attended by a doctor. Nobody helped us… By far, the most dehumanizing experience ever. Besides the terrible services and lack of empathy, everything was made to make you feel like you …
I have been seeing a doctor here for 6 months and I am nothing but impressed with parking, pleasant staff, and knowledgeable doctors. Not crazy about the ER dept but I picked a busy day. Restroom in ER was small and difficult for a wheelchair. Otherwise my rating would be a 5
My experience with Medstar Georgetown last night and this morning has validated that I need to request my medical records and change OBGYN practices. I called the on-call physician to explain that I’m pregnant and experiencing heavy …
Shame on you people for not giving them more stars. The nurse took each patient vital signs while they were waiting and even walked to them no need stand up. Once seen my procedure was done and clean and i was on my way but not before my tetna shot and prescription. Good job team and thank you from the tall bearded crazy guy
If I could give them zero stars I would. Pre-covid Georgetown hospital used to be a good hospital for the psychiatry department. After covid, not that good, it seems that the only thing that carries that hospital is their name, but their …
I had surgery and recovery in late August 2022. My experience was excellent. They were ready and even early , which was great,. They net me at the front and wheeled me to the pre op. My info was prepared and accurate. I am in a …
On a quiet Monday, the wait for my Mother to even get past the waiting room at the ER here has been over seven hours and counting. They charge parents nearly $60,000 a year not to mention what they will bill her, her insurance, and the Federal government for her care. The people who run this institution should feel shame, and won’t.
Their Patient Advocacy should be called Doctor/Hospital Advocacy. Every issue is put back onto the patient just like others have stated in their reviews. The Doctors, Hospital and Patient Advocacy take no responsibility for any of their …
I had to have an emergency surgery on my optic nerves (yes, both) over the Fourth of July weekend this year. The surgeon that my eye specialist was able to link me with for this procedure, Dr. Todd Goodglick (ophthalmology), does surgeries …
My wife had a 2 day surgery and will be staying in the hospital for a couple more days for recovery. The surgery center staff and her floor nurses were amazing, informative, and understanding. My issue is the hospitals ridiculous visitor …
Georgetown Medstar Hospital doesn’t deserve one star. My uncle, who is 74 years old entered the emergency room with his walker, and reported that he was having problems breathing. He was checked in, and was told to have a seat. My uncle …
came for spider bites and received top tier care. food is amazing, nurses are kind, and doctors are intelligent! enjoying it.
Avoid this hellish place and the entirety of the MedStar system at all costs. Do not use it for any reason, unless you have absolutely no other choice. I could not conceive of a more damnatory example of the institutionalized depravity of …
DO. NOT. COME. TO. THIS. HOSPITAL. I rarely ever write reviews, but my experience at this hospital was so poor that I have to write this review to encourage people not to come here. My girlfriend is chronically ill and we arrived at the …
Our recent Labor and Delivery experience here exceeded all of our expectations. The rooms are big, clean and comfortable. But most importantly, the nurses and doctors were absolutely phenomenal in every way. Because of personal medical …
On 9/3/22 – Arrived at emergency room at 4:30 p.m. on Saturday and my relative was not admitted to a room until 7:00 a.m. 15 hours!!!!!!! Sunday, September 4. The decision to admit was not made until approximately 4:00/4:30 a.m.! …
I have had the most horrific experience of my life in Georgetown hospital. My dad was admitted to Georgetown because he had a small breathing problem and it ended up being the worst decision of my life. My fathers life ended only 4 days …
I recently had Microvascular Decompression here. I usually do not write reviews but I felt compelled to because I felt like this needed to go out to anyone heading into surgery at MedStar Georgetown University Hospital. I would 100% have …
Liz, the maternity nurse here, makes me feel very good, she has a passion for her work ❤️ and can give all patients peace of mind! And it perfectly answered the patient’s questions and gave suggestions! Her work attitude can infect everyone on the scene! Thanks again 🙏! …