Med Way Medical’s mission is to meet the home health care needs of our clients/patients in the metropolitan area of Salt Lake City by providing the … See more
Read More| Friday | 9AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
1837 S 4130 W Ste B, Salt Lake City, UT 84104
They were extremely rude and unprofessional. They refused to offer a needed item even when it was approved by our major medical insurance company.
Fast and friendly service
Thank you
The delivery man Mark Dial, was very rude and had 2 children in his work van. Very disappointing experience.
Friendly and helpful. Thanks for a great experience.
Very professional- set up quickly- explained everything in detail.
Very professional, timely deliveries and compassionate
Absolute junk! Always late, never on time or even close to it! People depend on oxygen!!!! Already 3 hours behind!!!!!!!!
Excellent service! We appreciate you!!
Very disappointed! A terrible employee named Mark was very disrespectful to my aunt. I wish I could give no stars.
Called needing some help… got a very rude woman on the phone.
He was very thorough, prompt, and helpful
Great service, Thanks so much
Please always include O2 connection device for mask to connect with tube providing O2
Nicholas was very knowledgeable and explained things thoroughly. 🤗 …
Best delivery boys ever
Mr Nicholas, stand up guy who explained the oxygen machine on how to work it. Thanks so much.
Ruben did a great job replacing the bed.
Excellent communication and professional service. Highly recommend.
Geo was excellent. His presence and attitude was greatly appreciated.
I’ve received CPAP equipment and supplies from them since 2015. After initial set up they are extremely difficult to work with! I would suggest you go to someone else.
prompt with deliver and pick up. Such pleasant and respectful employees.
They tried to get PA on my wife’s breast pump, when I talked to my insurance they recommended I work with someone more competent.
Politee,kind, professional, quick ,thank you each and every one who delivers gets 5 stars from me,
Fast, efficient, knowledgeable techs and service providers were outstanding 👏 …
Great service friendly people. Always there when you need them.
TWO DAYS LATER THE PACKAGE WAS DELIVERED. BEFORE I PICKED UP THE PRINTED POLICE REPORT. …
Darla Morrison is one of the best employees in the store she’s always very helpful and very knowledgeable if you had 5 Darla’s y’all would be the best medical supply business in the country
Great company that treats its clients with respect. Had lots of interactions with multiple employees of theirs and never been disappointed.
Thank you Kenzie best training i have ever had for my CPAP. I am grateful for your time. Keep up the great work. …
Prompt and Polite and a joy to work with.
John was very helpful and professional!!
Quality equipment, worked with me on the delivery, nice folks to work with.
Horrible, brought a walker to the hospital and was told my insurance would take care of it. Come to find out they do not contract with United Health Care. Now I have to pay for a walker I don’t need. Terrible communication between the hospital, me, and them.
Super helpful delivery personnel. Good quality medical bedding.
Very nice delivery driver. Explained how to use each item delivered.
Our family is absolutely committed to being Medway supporters. Scott Anderson is our favorite technician and always communicate well with us. It makes us confident in using Medway for any of our ongoing and future needs.
My aunt switched companies and they came and took the equipment that belonged to the other company even though it was clearly labeled. They left my aunt distraught and in tears and they were extremely rude! If I could post with zero stars I would!
Excellent customer service. Prompt. Friendly and professional.
They arrived on time gave good instructions and were very courteous
Mark Youris was quick & efficient!
All went according to plan. The reps were fast and very efficient.
I really love these folks. They are quick. They are very respectful and courteous.
Thank you your prompt delivery and removal of the equipment needed.
Very quick attentive service.
Professional Quick delivery no issues polite and courteous delivery man . thank you !
Outstanding courteous & friendly! I love this organization 💖 …
Super fast service. Delivery guy was very kind and helpful.
I was in need of catheters that were covered by my insurance, and had gone all over the Salt Lake area. While my insurance company said they took our insurance, sadly, they didn’t. Medway medical covered it anyway. They were nice, helpful, and bent over backwards. Thanks guys!
Courteous young man, set everything up and asked if they was anything else he could do for us.
Everything i have asked for… I have gotten on the same day… I have been with Valley Home for years and their service does not compare.
They were the best and they were here so fast and the lady was so sweet.
Everyone was very friendly and knowledgeable.
Staff member (Holly) was knowledgeable of the product and able to answer all of my questions.
I’ve been to a couple different places and Medway BY FAR has the most friendly people to work with who make sure you’re taken care of and sooner then the other companies. I feel completely taken care of here and definitely recommend them!
Medway Medical has the best service I have ever seen! They are fast, caring and professional!
Very helpful, friendly staff. Thank you Lori, Chrystal, John and Chris for your help in getting me set up with what I needed. Very good experience. I’m glad I choose to go through you for my supplies.
The staff was top of the line there services was the best I have seen was very in pressed Judy and Logan were out standing
They was on the ball , with everything glad we choose them.Thank you so much!
The staff was friendly and helpful!
The short version is that Medway Medical’s staff are the most caring and professional people I’ve had the pleasure of working with relative to providing oxygen and BiPAP services for my mother!!! …
Very courteous, prompt, and friendly service!
Very knowledgeable and friendly about their products and service. Also they were very prompt in their delivery.
Polite, friendly, respectful & timely. Very happy with the service during this difficult time for our family.
Medway is really good at what they do. I was in a situation with a vendor who was, due to internal changes, no longer in network. After 5 months of the insurance company telling me I had not been approved prior to receiving services, Medway came to the rescue. Problems solved. Thanks, Inger.
The communication with Medway Medical is terrible. The customer service rep I talk to was not helpful. Their phone system is not user friendly at all. You do not have the option to be put on hold. You just have to wait for Medway Medical to call you back. And that call back may take up to 24 hours to receive.
Medway Medical provide equipment for my grandpa when he was on hospice. There staff was very polite and well mannered. The equipment looked brand new. The nurse that worked with us was great as well.
Great experience! The guy who helped me was awesome, very friendly and answered all my questions!
Great service. Made sure I knew what to do.
got equipment for my grandpa here. they were quick to respond, delivered it promptly & were compassionate & helpful in our time of need. definitely recommend them! thank you so much!
This office is either extremely understaffed or they are not following policies that should be in place. Their communication is terrible and they make it nearly impossible to get patients what they need, when they need it. I’m sure that …
You were very prompt and efficient getting the items to us we needed. Thank you for your service!
The delivery and pick up of medical equipment was timely, and the technicians were efficient and professional.
Deon was a life saver! Super friendly and was quick to resolve our issues!
Have been using Medway Medical for three years for CPAP supplies. I get an automated call just like clockwork and can order supplies without ever having to speak to anybody. I used a competitor before them and they were a joke! My …
I called and was on hold for approximately 30 minutes before I could order three little humidifier disks for my travel Cpap. Then I was told that if I wanted them mailed, there was a $10 charge. They are very small and light (about 1 inch …
Terrible customer service. Terrible communication skills. Slow response times. Unmotivated work force. I have had contact with three different CS people and they are all the same. Run as fast as you can to another supplier. PS. receptionist is wonderful.
Give your delivery person a big pat on the back! He went above and beyond to help me out today. Thanks so much
The bed and side table we delivered in prompt order. The bed works well but I think there may be something wrong with the table. It changes height with the slightest movement.
The gentleman was very professional and compassionate.
In these difficult times the whole team has been great and understanding.
They got everything set up and showed us how to use the system as we are new to the process and how to use the equipment.
I constantly see one of the workers from Medway Medical pick up his kids from my child’s school in his work van, he drives off with multiple children in the front seat no seat belt. I even took pictures! Hopefully this company won’t …
Great equipment; efficient set up and pick up.
Med Way promptly and painlessly took care of my medical needs.
You took care of every single need for my father’s care.
We truly appreciate all of you.
Medway delivered a hospital bed quickly and efficiently. I was given clear instructions on care and usage. A very good experience.
The representative we worked with was very helpful, professional and prepared during our visit.
Very polite and prompt delivery, plus the delivery guy showed me how to use the device very well.
excellent work and very polite thank you
Quality services by Cindy and caring people.
After a bad encounter at another medical supply company in Salt Lake and discovering negative reviews for several other companies, I was relieved to find a medical supply company that puts customer service first — Medway Medical. At …
The delivery man was very nice and very helpful explaining everything. Ty
Very good experience. They were all very respectful of our home and of us during a very sad time.
Great Service. Scheduled a mask fitting, left with a great fitting product. On time and very professional .
Prompt delivery and excellent teaching on how to set up and use the small tanks. Many thanks for your service.
The delivery guy was nice ,& on time with the delivery. Thanks for explaining the instructions to us ,you made it very easy to use
I was prompt for my 1 pm appointment, even though there office is hard to find. The receptionist was friendly enough. I was the only one waiting. After 10 min wait, she called the person that was supposed to show the C-pap device. He …
John was awesome! He helped my son get set up and educated on his machine and supplies! Thank you guys so much!
Lori is by far the most helpful and delightful employee at Medway. Every time I have needed help with my CPAP, she has been there ready to help. She makes me feel comfortable and she is patient, thorough and serves with a smile. A great customer service representative.
The customer service was amazing. They were prompt, polite and quick. I am very impressed.
The equipment worked great and the pick up was very easy!
It not as good as the last company we had the 2 years there not much to pick from and tooth brushes are not greatest the booklet there’s nothing to pick from, the company we had was most better 😢 …
My husband picked up a boatload of supplies today and he was treated so amazing. They also expedited everything through our insurance so that we could get it all taken care of while we were in town before leaving to go overseas. Thanks so much Lori and John.
I’ve find the office staff very helpful in getting my O2 supplies. I prefer to drive over to the office and get my supplies from the business directly. I called in for a delivery as I was completely out of O2 bottles, and didn’t have a …
This is a great company to deal with. Outstanding quality service. Great people.
Horrible company to work with. They explained the benefits of renting a CPAP machine vs outright purchase. They would accept insurance payments for 10 to 13 months depending on the insurance company. After that my wife would own the …
Med Way Medical was wonderful! The hospital style bed arrived in less than 24 hours and was exactly what my Dad needed. When the time came, the company reps arrived to disassemble and remove the equipment very quickly and efficiently, being respectful of our loss as they worked. I will definitely recommend Med Way Medical!
I honestly believe all positive reviews were created and posted by Medway Mgt. The company started out great and Crystal was the only employee trying to make things better for customers. When Medway chooses to make a delivery they expect …
All of the drivers are so helpful and friendly. They are the best in all categories in my opinion. I trust them fully.
Fitted for a C-Pap machine. Holly was terrific, and it was an overall great experience! Highly recommended
HORRIBLE CUSTOMER SERVICE at the Salt Lake location!!! The person on the phone (maybe Teresa- the one answering the respiratory line) over the course of a month and a half claims to never receive the medical notes and prescriptions that my …
Young men were very sweet thank you
I contacted Medway Medical today about CPAP machines and supplies. Being a new patient, I didn’t know a lot of information and even the right questions to ask. Crystal not only walked me through the entire process but also gave me a full …
The staff in the office and the drivers that delivered to my family are always so professional and courteous. I have been thoroughly pleased with their service and how they treated my grandma and grandpa both in their time of need, and the cleanliness of their equipment.
Cody was prompt he was very helpful in moving a few things to put the hospital bed up he did things competently and instructed us on things that we needed to be aware of was just a good experience
Great service, the young Man helped me setup everything. I was surprised how fast he came . Everything was Great.
Delivery guy was awesome. Very polite, very professional. Couldn’t have asked for a better experience. This guy deserves a raise!
Very helpful! Our original plan didn’t work, and Jacob was patient and helpful in maneuvering plan B. Very personal and kind!!
He professionally in plain English went over the details on the setup and operation. When I had a question he had a informative response. Of course he was polite and respectful. Thank you
My grandma received a lot of equipment from this company the other day. They called an hour in advance notifying us that they were coming. When the driver came, he unloaded everything quickly, and he was very polite. I had questions …
Very happy with how quickly items were delivered and put together, and then how quickly they were picked up. The person today was very courteous and quick.
It’s like working with a group of small children. No one can explain to me why I get auto-charged after being promised I wouldn’t be, why I don’t get statements, why I get random charges that no one can explain. Even the installment charges …
Very responsive. Got our oxygen within a few hours of the request.
Adapt Health is a great medical supply service, the delivery drivers are always friendly, polite and helpful.
I have had beds delivered and picked up a couple of times and they have always been quick and efficient.
The delivery man was courteous, professional and very helpful. He went over the operation of all the equipment. Thank you so much for helping in this difficult time.
The driver for Medway Medical/ADAPTHEALTH was awesome. He was very patient and knowledgeable. I was very satisfied that they had such a great representative for their company.
Our delivery guy was amazing, well mannered, and respectful. I hope this company stays blessed to have him.
There had been some miscommunication. Taylor had not been told that he was also taking down a bed. He was very kind, very professional and extremely helpful.
The driver Angel was very courteous stated he would deliver in 30 minutes and he did was helpful in taking the items off the van this is a company that I recommend for delivery
Prompt, fantastic service from Jon. Clear instructions and patient with many questions. Looking forward to working together!
Ricky was polite he explained everything and showed me how to set up my personal note I am glad I am back
The tech was on time to pick up the equipment he was very friendly. I am very satisfied with the service you provided.
Hospital bed delivered and put together. Very professional and empathetic to clients needs
Another delivery May 2nd of a nebuliser Again very professional and helpful. Thank you
They provided medical equipment for my grandmother. They were very courteous and respectful of my feelings through this difficult time. I thank Avantage Hospice for using this company.
It was a tough decision to put my father under the care of Hospice. However, Medway has been extremely helpful, extremely fast and overly courteous in the delivery of the necessary medical equipment.
The man that picked up the equipment did a great job. He came out the next morning, they thought it would be 2-3 days so that was good. Thanks
I had problems with my oxy concentrator over this last week. I talked with several people at different times when I called for assistance: Jemima, Austin, and Tammy. I had two home visits from Andrew and Tuff. All five of these people …
My father needs oxygen and these guys are always diligent and on time. They leave a picture and follow up. Much appreciated!
New to assisted living. This place is like an airport terminal with this and each person coming in with different deeds, mostly faster talking in softer, high pitched voices . We’re 83 and both have impaired vision and hearing like most …
Great communication and very professional interaction. I highly recommend them!
Everything was explained clearly and questions were ask properly thanks for your assistance.
I have been traveling from Colorado to Huntsman Cancer Institute in Utah for past several months. I am a metastatic breast cancer patient on oxygen 24~7. I must use a concentrator at home, and now at patient housing when in Utah. Too …
A couple of days after passing of my father and he made it into a pleasant day. Thanks
We had a hospital bed and other healthcare supplies brought to our home for my mother. The gentleman that set up her bed and dropped off the supplies was very efficient, friendly and courteous!
Medway Medical was a fantastic service company that we had take care of the Medical needs of my father during his final days. The many needs my dad had during his final week were great, and Medway Medical rose up to meet his every need …
Great company with professional staff. They are there when they say they will be and are very courteous and helpful.
While I’ve been on sleep therapy (a user of a CPAP machine) for nearly two years, I’m a new patient to Medway Medical. I’ve been VERY impressed with Sadie. She acts more like a patient advocate and does an outstanding job. …
In a time of need the delivery men were both Awsome they were very polite and did what they needed to do without interruption to my wife in her time of need.
Great service. When they brought the hospital bed for my mom the were very professional and did a great job. Today they came to get the bed and were very friendly and fast. Great sevice
We ordered a bed at 4 o’clock and they had it here that night
The technician showed up when he said he would and the only negative thing I can think of is there is not a water bottle to keep moisture in my nose
They were very helpful and knowledgeable in explaining the use of equipment and in answering questions.
Wonderful company. Used their hospice division through Heart to Heart Hospice. Thank you for you kindness.
They have a great team of people working for them. They are efficient and always very kind. Thank you for all you’ve done and do for us.
They quickly delivered equipment I needed, and quickly and friendly pickup up equipment when completed with it.
Timely and courteous. The tech set up the equipment and explained in detail as he went along. He made sure we were confident and comfortable with the process.
Johnathan was very knowledgeable about the Bibap machine and answered every question we had.
Tuff delivered and setup a hospital bed in no time at all , for my mother who is on hospice. Tuff was polite courteous caring, and a great representative for your company! He explained everything to me showed me how everything works and asked if I had any questions. Very positive experience. Thank you
Im actually rating on behalf of my husband. He has glioblastoma and every single person from this company has been so kind and friendly when dropping off equipment. Just… incredibly sweet, which is appreciated when you’re dealing with a terminal illness.
The young man who delivered our equipment was exceptional. He was professional, compassionate, very well spoken, and clearly explained all equipment.
They where very nice and took there time to help mom understand her oxygen
5. Outstanding service, great customer service, timely, kind and compassionate
Thank you very much
Delivery the same day resident admitted to my assisted living facility. Helped made the resident comfortable for the evening. Staff friendly, yet professional. Explained set up/use of all medical equipment to staff.
Dillion was our technician. He is efficient, knowledgeable and extremely helpful. We are so grateful for his kindness and compassion during this end of life journey. He is truly an amazing young man and an asset to your company.
I truly appreciate that my oxygen was ordered and delivered to me that night. The gentleman who brought it explained how to use the machine and the tanks, taking time to make sure my husband and I understood what to do.
The employee who delivered the equipment was very nice and informative, and patient especially when she walked me through the steps on how 2 use the equipment when the nurse’s are not available.
The folks at Medway are fantastic. They quickly delivered everything needed to help my friend’s comfort in her last few days. …
Adapt home care are great. They are always on time and very prompt. Crystal is very sweet and caring. Love her positive attitude.
Very fast, professional service. Teach you how to use the equipment. Equipment comes to your home clean and ready to use.
Professional employees, easy delivery and return. Would recommend 100%
Fast service, polite and nice workers. Very good company.
They arrived earlier than expected, as well
Taking the time to show a first time user how simple it works. My husband now is more comfortable breathing as well our family knowing he has all the things needed for him.
Thank you..
Holly was a great technician. She was very patient and informative!!!
Delivery drive Juan was on time and very polite. He quickly set up our equipment outside while the current equipment was being removed. He was very professional and courteous while keeping with CDC protocol guidelines as well.
Had my mother’s medical equipment delivered today and the representative provided amazing customer service. Explained how everything worked and answered all my questions. I appreciate the kindness during this time. Keep up the great work!!
I am so appreciative of Medway. They have been great getting equipment for my husband. On a Saturday one man came out and picked up the bed they loaned us. This is a tough time and they make one aspect easier
They are dependable and have very good service the quality of the equipment is good and the are fast to respond to any needs or changes
Medical equipment arrives fast, equipment is high quality, and the delivery personell are super friendly, knowledgeable, and ready to help!
Adapt health great service. We’re quick and efficient will continue to use them.
5
Anthony was so nice to our dad and professional. He went right to work putting everything together makin ready for mom to come home!! Thank you so much!!
We are very pleased with the services received at Med Way. We had problems and they got us right back in to fix the problem. I am sure we will continue to do business with them and we certainly recommend them to anyone that is in need of CPAP or BIPAP. Excellent company thank you for helping us out.
Med Way Medical is a very good company everyone I spoke to was very nice and caring. Also all the equipment that I needed they had on hand ready to go. Thank you To everyone
Our delivery man was amazing. He helped us by accommodating the size of our small tub/shower with the perfect size chair. He was very helpful.
I had a lot going on the day Medway Medical brought out the hospital bed. There was a miscommunication by another company and they had to come out twice. The gentleman even put the sheets back on the bed for me. It was so very helpful and he didn’t have to do it! He was also very kind and personable.
Our insurance company was out of cpap when I found out I needed one so my husband called around and found one with Medaway medical. We go it preapproved and were able to get it very quickly. Everyone was so nice and willing to help. They …
Jennifer was fantastic! She helped me set everything up. Double checked her lists. Made sure I was good and was so personable and happy to serve it was delightful to meet her! Thank you!
James the delivery technician was knowledgeable, courteous and kind also went the extra mile. Literally….when the air mattress wasn’t on the truck he needed to go 30 miles to get us one and did it with a pleasant smile. Thank you James
So far, the absolutely WORST experience from this medical supply company. I am a retired MD and know what decent medical care consists of. I have had to endure really horribly bad and patronizing service from this company in the 2 months …
This company stepped up and took care of me when my other service provider closed without notifying me. I’ve been nothing but pleased with their service since starting with them
Nick is a very valuable employee to your company. He is courteous and professional. He is very skilled and knowledgeable on all of your products. He also treats your clients with respect.
Everything was waiting when I went to pick up my new CPAP machine. The location was a little out of the way, but their directions made it easy to find. I appreciated that staff was wearing masks.
Great experience. Very friendly and helpful. Holly was great in helping me exchange to a new mask and adjust my Cpap machine.
The technician that came out today was very friendly, trustworthy, and knowledgeable.
Picked up the bipap machine for
My husband. We both went to pick out the type of face gear he will need to wear. Great service tech! Explained everything in detail to us including all costs to …
Bobby was our customer service/deliveryperson. He was professional, well mannered, extremely helpful and informative about how to use the medical equipment. He truly went beyond what is generally expected. He is a gem!
I had an appointment which i was promptly seen to. The respiratory therapist was very thourough explaining my new equipment and gave me time to really consider my options that would best suit me. I felt comfortable enough to take a little nap while she recorded some info.
Holly was very helpful in explaining all I needed to know about my bi pap. She helped me feel comfortable in being able to use, and care for the equipment.
The person helping me was very knowledgeable about the product, answered all questions and was easy to understand. She was very patient and communicated well, had me perform the various functions to help me feel comfortable and competent with using it. I would highly recommend.
The delivery guy two and a half hours late!!! I called him an hour after his scheduled time and he told me he could not find my house. Then told me that he called his boss, His boss told him to go to the shop to grab another order, deliver …
I needed a few tanks today because the power went out and they were here within an hour very grateful thank you very much
I had a great experience with Jennifer who came out and set me up with my C-Pap. She was very friendly and knowledgeable. She gave me contact info to follow up and said they would contact me when it was time for refills. My husband also …
Anthony was amazing, prompt, efficient and pleasant… great job replacing my mothers bed
Delivery on the right day, with a phone call giving 20minute notice. All features and parts I expected, not new condition but very good condition. Technician was polite, friendly, professional, and needed no help. He demonstrated features …
Very happy with my delivery today. I was actually educated on how to operate each and every piece of medical equipment that was delivered for my mom whose on hospice. It’s imperative to know how to operate the equipment in case of an …
Expedient, Efficient, Excellent Service!! The supplies that we used were of high-quality, clean if not new. Thank you 😊 …
Thank you for sending such great employees to our home. The woman that brought the equipment and the gentleman that picked it up were both were very kind and respectful. It was a pleasure doing business with people that care. Thank you.
The lady did a great job showing me how to use my medical equipment. She was patient with me and my anxiety. I recommend
I appreciate your sending Ricky to me home to show me how to setup the CPAP machine and how to use it. He was prompt, friendly, very knowledgeable and helpful in showing me how to use it. I’m excited to use it.
The service is so quick! The staff is really friendly and sympathetic to the needs of our mother. They will stay and explain each piece of new equipment until you know how to use it. What would we do without them?
We ordered the bed and got it the same day. The set up was very quick and he spent some time to show me how to use the bed. I am very pleased with the service!
Very kind people to work with in this sad time. They did an amazing job all around. Thank you so much!
The pharmacy called before each pick up or drop off Always on time or before time. Excellent customer service and helpful thanks for everything
The guys were great at setting up and taking down of the equipment and gave good instructions on how to use the equipment. Good company
The tech that came out to my home to set up several different pieces of medical equipment was awesome. The tech really knew what he was doing. Was very knowledgeable and explained how to operate each piece of medical equipment. I would …
Jonathan was really nice in helping me learn the cpap machine and finding the right face mask I highly recommend Med Way Medical.
Holly explained the CPAP very well. She was very knowledgeable and told me she has been using a CPAP for ten years herself. With that statement, I knew she knew what she was talking about.
Pleasant experience at Medway medical. My respiratory tech Holly was nice and very knowledgeable. Made sure I understood how everything worked.
Med Way Medical delivered and retrieved medical supplies in a very professional way. Our family was grieving our loved one and Med Way was respectful of our time and space during set up.
I called today about 10:00 am and a new portable concentrator was delivered 6 hours later. Very good service.
Had a great experience with Med Way! Holly was so fun to work with. She made the process easy and comfortable.
This company is really “Johnny on the spot” whenever we need help with or new equipment in assisting my mother in home hospice. Friendly and caring staff makes this challenge for my family just a little easier to bear.
The pick up went very smoothly. The technician knew what he was doing and removed the equipment in an efficient manner and it took him very little time.
This network of providers are prompt to respond to the needs of their clients day or night. They repond with positive attitudes and willingly take the extra time to provide clear instruction on the use of their equipment.
Fast delivery. Everyone is very knowledgeable about all products offered. Over all excellent customer service.
They were very speedy in responding and delivering what I needed. The delivery person was very understanding and nice and helpful in making sure what we needed would work.
Holly was wonderful and it only took a few minutes to feel like friends. She answered all of my questions and taught my about my CPAP machine in a way that I could understand everything
David was very informative on the machine for mattress. He was very helpful on explaining how to work the machine even on what to do when our power outages happen. Thank you Med Way Medical and David Santana.
The staff and respiratory therapists at Medway have been great to work with ! I highly recommend this company as they are thorough, knowledgeable and available to help with any and all questions, whether over the phone or in person.
Remington delivered an oxygen concentrator and a portable concentrator, along with the needed tubing. He was very friendly and patient, answering all of my questions. He took the time he needed and don’t rush.
Miguel did a wonderful job of explaining how to work each equipment. He was very nice and If I could have gave more stars I would. I wish more companies had worker’s like him . Great job Miguel
Very professional, timely, kind, helpful. They are knowledgeable and always answered my questions with ease. They were a valuable addition to my grandmother’s health care. I would definitely recommend them.
The instructor was very knowledgeable and was able to quickly help me pick the right mask. I appreciated that he was not condescending about my memory issues and answered all my questions!
Such an incredibly fast, efficient and courteous company. Every encounter during my mom’s hospice care was professional and friendly. Equipment is in great condition. Availability of what we needed was great.
Professional and prompt delivery team. Highly recommend
This is a great company with extremely knowledgeable employees who really care about the people they serve and go beyond all expectations, doing everything they can to help. They easily deserve 5+.
Excellent customer service and prompt response at all times. People that truly care and go the extra mile for the patient. I had the pleasure to be assisted by Dave Fullerton in a couple of occasions. I’m beyond words with the care, …
Excellent customer service. Inca was supper nice to me. She answered all of my questions and explained everything well.
Very kind and compassionate employees. Quick response for any needs that arise. They were very helpful during a difficult time.
Staff is friendly and very helpful. Everything was easy; making the call, scheduling the date. Miguel even arrived early, cutting my wait time.
Easy to work with. Had what I needed without waiting. Quick and easy to get in to see them. Jon listened well and had good knowledge.
Very professional, friendly service. I’d like to thank Richard for coming out to the ranch and taking care of us. He was very professional, expedient, and knowledgeable of his duties. …
Medway was very insistent on making my problem right when I notified them that I had been delivered an oxygen concentrator that smelled strongly like cigarette smoke. The smoke odor was on the Velcro straps, and also smelled real strong in …
I ordered a new rollator and was told it would arrive on Jan. 4th. Got a message from the delivery driver that his eta would be 10:09 am. He arrived at 10:09! The rollator is fantastic!! Very easy people to work with!!
I was very pleased with Med Way services. My mom equipment were delivered at a timely manner before she arrived. The delivery personnel dropping and picking up the equipment was very professional, courtesy and friendly. I would definitely recommend them.
I’ve found their service totally unresponsive. From billing mistakes to unresponsive service, their failure to maintain and service their rented equipment was a total disappointment for over 2 years!!! While the rental was being paid by my …
Rick was great. He offered to come to my house since he would be in the area around the time of my in-office appt, and spared me the need to drive into their office to get set up. Great service and nice to work with.
Holly was super helpful and made me feel at ease when going over the instructions of my machine. Not only was she friendly, but extremely knowledgeable! I highly recommend working with Holly whenever possible!
Ordering was easy on the phone with Sadie, and I got same day delivery.The hospital bed was set up for us by Carlos, who made sure everything was just right. Everyone was pleasant and friendly. I highly recommend Med Way Medical!
Thank you for your upbeat professional attitudes to help us. You helped us and I will always refer anyone in this hard time. Your employees, professional conduct and attitude is awesome. Again thank you for making our our end of life for my mother in law so much easier
My experience was so pleasant. The men were very polite and courteous. New what they were doing and explained everything to you and made sure you understood everything before they left.
A wonderful job!
My experience with Medway Medical has been less than satisfactory. The tech was very nice, but after using the medical device for 3 weeks, it was not working for me. I then returned all of the equipment. The billing department kept charging …