Members Choice Credit Union (MCCU) is a full-service financial institution that has served the Katy, Cy-Fair and West Houston community for over 80 years. The Katy Freeway branch is located in Houston, Texas near the intersection of I-10 and Greenhouse Rd. MCCU offers checking and savings products and services along with rewarding credit card choices, auto loans, mortgage and home equity loans, and personal loans. MCCU also offers an array of Business Products and Services. We’re here for your financial needs at every stage of life. Visit your local branch or mccu.com to start enjoying membership benefits today.
| Sunday Closed Monday 9AM–6PM Tuesday 9AM–6PM Wednesday 9AM–6PM Thursday 9AM–6PM Friday 9AM–6PM Saturday 9AM–1PM |
18211 Katy Fwy, Houston, TX 77094
Excellent customer service and great rates! I was able to refinance my vehicle at a very low rate. The staff was very helpful with all the paperwork I needed to submit. The process was seamless.
Cooperative assistance
Pathetic
Super Easy to Find A Location
Horrible customer service , HORRIBLE experience
They stole my money and too far away
Always in and out especially when I’m in a hurry.
A+++++ Service
Very professional, helpful, and kind people!
Nice convenient location with friendly and helpful staff!
Great service and wide range of products!
The assistance was appreciated. Good place to bank with.
Every time the server is down, the card gets declined
Helpful staff with good information. I definitely recommend them.
Very personal and pleasant, great rates. No suprises
The best credit union I have joined
Very bad experience i had with them.
Thank you for your great service with wire services transactions.
Harry provides great customer service everything went smoothly
Absolutely garbage customer service. Avoid
Love the credit union very friendly and call center very knowledgeable
This place has gone down so much from what is use to be. Taking my business elsewhere.
Worst customer service ever. Don’t trust these people with your money.
Had an issue with my account. The Regional manager personally called me and got the issue resolved.
Smh
Highly recommended, have been a member for over 10 years!
Really friendly service. Great place to do business. Have been a customer for more than a decade.
Great customer service & low rates. My go to bank for when I need them.
9/7/2018
I received a phone call from Ms. Shanice who did everything to correct this problem. It has been corrected to my satisfaction. Thank you Ms. Shanice.
Great service, very easy to deal with. I happily recommend this bank!
I VISITED THIS CREDIT UNION WITH A FAMILY MEMBER. WD WERE APPROACHED BY A OLDER BLACK LADY NAMED MS FLORANCE IS YOU EVER GO SHE USUALLY OPENS NEW ACCOUNTS I HAD OVER $15,000 IN MY BAG READY TO EMBRACE THIS CREDIT UNION. THIS LADY WAS NASTY …
Karen was very informative and helpful
Yeah, you won’t find any negative reviews. Come bank with them and you’ll find out why.
Harry took care of us and will be Happy to send a note to give our appreciation.
Always had very good experience with MCCU. The personal attention given at this branch is what brings me back.
Very courteous and personable service!
When I’m at work & I need to do business it’s so close to me that I can take a break & handle my affairs. the people are very friendly & quick.
I enjoyed my visit, the lady seemed really engage with helping me. I will update on out come of getting a new bank account.
Randy is my go to guy for getting my investment properties to closing on time without issues! Low rates, great customer service, cant beat it!
Excellent customer service!!! My experience was truly amazing thank you for everything…Mr Hopkins was a huge help and extremely informative about my new accounts thank you again!!
If you need to contact anyone by phone (as during Covid), then don’t hold your breath. Always had great service going into the branch but the phone systems are horrible.
Trying to get information about car loan rate. The people at the front desk stated, the wait would it be half and hour. One hour has passed and we still waiting.
Worked with Juan Renteria for investment property loan and couldn’t be happier. Responsive and responsible – will work with them again for future needs.
I have been a member for over ten years now and I have had nothing but great service whether it was taking out a few dollars from my account or working with someone like Mr. Juan Renteria on a major loan. Thank You
Worse experinse sold the car run me around for two days now telling me take another week to get my check never saw anything like that
Customer has a car + title already transfer but take them one week to make sure title transfer is legit when i send them the Dnv paper work said title transferred and paid for it
I saw the CEO of members choice, the grand opening was totally awesome, I won 8 dollars 😍👏thanks members choice , great stance there today , great music and great band music 😍. …
I ❤️ MCCU, We decided to get a Home Refi loan thru MCCU and have them pay another loan off from my other bank 🏦, Juan Renteria was so professional and so fast in responding back to all my calls and emails, I was kind of shock because the …
These guys offered relief for Hurricane Harvey victims from Credit Agency Reporting – then do not follow through and report to the credit bureaus even when they said they would not. Take your business elsewhere.
Great customer service, and they’ve got cookies. Everyone has already treated my wife and I like family. I highly recommend MCCU!
The worst and slowest . They take 2 – 3 days to handle loans that are instant at other lenders. They don’t follow -up . Did I mention slow? The worst lending experience ever!!!
Been a member for over 10 years. They provide the best rates for all my loan needs and excellent customer service.
Very nice lady Ms Alex she was very kind and helpful
Never been here but watched one of the workers stare a man down as he was walking his dog and walked through the parking lot after hours and watched him like a thief, the old man wasn’t harming or even looking at anything, I watched from …
Love the new atmosphere of the new MCCU location! Staff is super friendly & service is great! Recommend getting Gaby as your teller! She’s super helpful 🙂
this credit union have really change. use to love them…. they act more like a bank then a credit union now. i have been with them for 7 years and just switch to a new credit union
Brandon at the Katy location was very helpful and professional . He was kind enough to help me with my loan. The office is beautiful and clean. …
This is the worst members choice Bank ever, my family and I have been banking with them for years I go in there to cash a check a cash every year and they are asking all types of questions after I’ve provided 2 forms of ID, this is ridiculous, horrible management
Run, don’t walk away from this credit union’s loan department as you will be frustrated and overcharged on your loan. They have not been forthcoming and will randomly charge you fees which they state will “someday” be credited back and …
The customer service hold time over the phone is always more than 16 minutes. There is no customer service contact available over the weekend after branch business hours. So if your card doesn’t work for some reason, you’re screwed until Monday unless you keep enough cash on you.
I worked with Michael G. earlier in the week to get a CD that is maturing set up to go to the right account. He was friendly, helpful, and very courteous as all the employees are when we go into a branch.
I’ve been with MCCU for several years now and and have watched their business and service blossom. Juan Renteria made the process of obtaining a home equity loan an unexpectedly pleasant experience.
Long wait times poor customer service. My account has been locked for days now and now one will help. Called many times and have been unable to get through to any one for help. If your looking for a bank that cares about its members. Keep looking.
What kind of NEW CHEAP WAY OF RENDERING STATEMENTS ONLINE is this? You don’t want to send them by regular mail, and now you decided that providing a GRAY, CROOKED, CHEAP SCANNED-LIKE is OK? They DON’T FIT correctly on a letter size …
Customer Service over the phone is not the greatest. When an issue rises, they look after their wallet only.
Just this morning I had to call in for an unauthorized charge and the bank won’t …
The staff here is always very friendly, and accommodating. Their service has been exceptional thus far!
We love the fact that the branches are also open until 3 on Saturdays – helps with crazy schedules.
For my very first auto loan, I am extremely thankful that I chose MCCU! Harry Satia made the entire process so easy! I highly recommend MCCU for any banking needs.
Juan Renteria and the support staff did a wonderful job on my recent loan. I highly recommend MMCU for all of your credit union needs.
I went in on a Friday to open an account. The girl at the desk told me that they were about to close and started counting her cash drawer as I stood there. I apologized, and explained I tried opening the account online, but was unable to …
I got car loan here. All system is messed up. They charge me couple times on every monthly payment. Whenever I come here they don’t even try to calm me. They don’t care about customer service. Very BAD
A nice and wonderful customer services representative. Great job
This branch is great, and everyone on staff was very courteous! Rodney helped us open our accounts without any issues. There’s another branch closer to my house, but I’ll gladly make the drive to this branch instead!
This my 4th experience to finance my cars thru Members choice. Hary Satia is more than a help to take care of finances very friendly and well experienced manner. Always strive to give a better APR compare to dealerships or other banks. Highly recommend him for all the car finances and advices. Thank you Hary Satia!!!
No mistakes with this bank or you get charged $30 for every mistake. I just switched over and I definitely feel I made a mistake switching banks. I am not happy with the overdraft fees. This bank is making a killing off of its poor …
Company has very low standards when it comes to fraud detection and services. I would highly you use a different bank if you have fraudulent transactions on your account. Because they do not help or inform you properly.
worst service. They only think about money. They dont care about customer. I made a car loan and they did not tell me about fees. They charge me monthly payment twice 3rd time and everytime I have to go to office for money back. If you dint need any stress dont work with them
Wanted to express my gratefulness to Mr Harry Satia of how professionally he has taken care of my accounts and my requests. His knowledge impressed us so much that we decided to go with MCCU for our auto loans too. If someone wanna have a WOW experience at the MCCU Branch of I-10 in Katy visit Mr Harry Satia.
I’ve finance all my vehicles through MCCU, 3 cars so far! Best rates! I use them for auto loans and savings, thinking of switching my home loan soon.
Great staff who are willing to help regardless of the situation. The quality of service my loan officer, Harry Satia, provided was outstanding. Not to mention they also bake fresh cookies everyday!
Sean Cozart was will read, hospitable, courteous, pleasant & a joy to meet. He was engaging and very thorough in my account opening process.
They have the best rates and they making it easy for you to get a all kind of loans. Jose Liu and brandon Pena helpd me out to finish all the paper work very smoothly and quickly and they kept tracking every single piece with welcoming and understanding. i already recommended to all my friends to open and deal with this bank.
Elsa Garza was excellent, proficient, and helped us with a complex used vehicle loan. She explained everything. I highly recommend Elsa Garza for all vehicle or personal loans.
I’ve been with Members Choice Credit Union for almost 20 years and I’ve always been provided with quick and professional service. If you need a loan, Harry Satia is your man. He’s very dedicated to his job and will go the extra mile for you!
If you need to use ATMs on a regular basis DO NOT BANK HERE. The branch by my house had BOTH atms down at the same time (one of which has been down for MONTHS), drove to this branch because I absolutely needed to deposit cash after regular …
Tyra is one of the best tellers I’ve ever had. She ALWAYS make sure she speaks to me. She has great customer service and always has a beautiful smile waiting for you. There’s several employees at this location that needs to be let go but Tyra should be made Manager.
We have had the pleasure of working with Vanessa G. for our mortgage loan. She was very knowledgeable and always available to answer questions. If you are looking to get a mortgage loan or refinance Vanessa is the BEST!
Refuse their “CHOICE PAY” service! It is pretty much a scam that starts 30 days after opening an account, even if you set your parameters to forbid negative balance and lock your card when the account reaches zero. …
Karen Felder, Great customer service, always willing to help anyway she can.
This credit union is only interested in taking your money. Even when they were made aware of banking errors and incorrect fees they refused to make any changes. Going back to capital one. I’d rather bury my money in a hole, it’s probably safer there than at MCCU.
Hi My name is Mark Green And I’ve been banking with Members Choice Credit Union For 2 years. I love the staff at the 925 Eldridge Parkway Houston Tx 77079. Location But we are not opened to the public so I couldn’t do a review for the …
Harry Satia is the Best person to ever work with and the best customer service ever. I recommend him to all the customers. He make things work 100%. God bless him and the credit union.
Customer service to the perfection.
Man, times change. I remember when you were able to call and have someone instantly pick up the phone. Now, you have to navigate through 10 prompts, only to be put on hold for 10 minutes. And since when was it company policy to harass …
Received a warm welcome and top-notch, courteous service from Michael H. when opening my new accounts. He was very helpful, courteous, and he answered all of my questions and took the time to go over all of the policies with me. Job well done team! Very appreciative 🙂 –T. Robinson
I have been doing business with the credit union since 1980s. recently I got a loan and my loan officer provided me the extra ordinary service he was able to save me money with his expertise and provided me with top notch service. Kudos to Mr. Harry Satia. Thank you so much.
There is no better bank to do business with in Katy. The office in 8951 South Fry Rd is way above expectations to every customer. Lauren, Calisha and Cheyanne are great! Fully focus on customer service. Great team with no comparison to other bank institutions. Definitively more than 5 stars!!!
looking for a CU, after seeing reviews I was already skeptical, then after seeing a certain response from the CU themselves…. ABSOLUTELY NOT!!!!!!!!!!!!!!!!!!!!!!!!!!! Someone complains about losing money AND business because of YOU and …
Absolutely the best experience each and every time. The mortgage department is amazing and communicates extremely well. I refer all of my friends and family. Vanessa Green, Tony Fernandez, Juan Renteria, Randy Longacre are very knowledgeable and always ready to help. My family and I are members for life!
I’m very pleased with the services provided by Mr Randy Longacre. He’s very thorough with excellent service and advice. I have financed my house with his assistance and are in the process of financing an investment property. I would highly …
Members choice Credit Union is truly an exceptional bank.. MCCU always work with customer in any ways to help them solve their problems. No matter is insufficient funds, overdraft fees…ect…They will not let you the customer down.I love …
12-29-20 Thank you Harry for setting me up with a credit card! Thank you for your continued guidance on financial questions! Awesome guy and great job! -kc- …
Went to get home refinanced, bilingual loan officer was not available, settled for whoever was available. Loan specialist who was available office was a unorganized mess, and he always seemed to be on a hurry to get out of there. Poor …
I was in there a few weeks ago on my lunch hour. I was greeted by Jesus Marrufo .Very helpful and respectful. Was able to make a deposit, get a money order and close one of my account I hardly use. Did all that on my lunch hour.(30 minutes) …
Brian Cardenas was very helpful and knowledgeable in our refinance
The service that I receive over the phone is always great! But on Monday, I called on behalf of my mother because she passed away and I got a representative by the name Logan I think and she was extremely helpful and patient and provided so …
I first became a member when I started my first job out of University with direct payroll deposit . Later when my 2 sons started college, they opened accounts at MCCU so it was easier for me to transfer money to them. Now I am retired,, …
i am a very happy costumer with this Bank.
My first loan car was in 2013 got a 25k without requesting much info. (very little down payment since i didn’t have much credit history). I paid off this loan …
Members Choice is friendly, professional and speedy. They greet you with a smile and help you take care of business and get you back on the road again quickly! In addition, they have much more than savings accounts, they have student loans, …
Members Choice has been a fantastic financial institution for me. Everyone I’ve dealt with from Customer Service to Auto and Home loans has been great to work with and very helpful. I highly recommend MCCU.
I have been a member of MCCU for about 10 years and have always received prompt and courteous service for any of my financial needs. I am particularly pleased and impressed with Nina M at the Phillips66 branch. Nina has consistently …
My husband and I had a wonderful experience at MCCU as first time home buyers! Everyone we encountered was wonderful, but Randy really went above and beyond! He was so knowledgeable and courteous, making sure we felt comfortable throughout …
I have two loans with this Credit Union. They offer some really low interest rates but their service is terrible!! If you call, you will be directed to someone’s voicemail. If you leave a message, you may as well be leaving it for the …
Worked with mortgage dept to refinance our home. Super easy process, super competitive products (comparison shopped with three other banks/credit unions), and great follow through in the entire process. Liked them so much we are going back to them now that we are in the market to buy a new home. Thanks for your help!
I like to say that my visit to the credit union was GREAT! My initial visit was with Mrs. Flo who was quite pleasant! She informed me about NO FEES for personal banking as well as the many services offered for business banking. After …
Really bad service, title department have irresponsible people. Sylvia the worst employee in title department for Members Choice. We paid off several vehicles for our customers who traded in their cars to our dealership and several times we …
I’ve been a member for 13 years and now that they are moving from visa to mastercard, I tried numerous times to activate a new card. I am now locked out, the original card expires in a week, and I was given 3 different phone numbers to take …
I’ve used MCCU as my mortgage lender, which I’ve closed on a house smoothly last year. I had a great experience with MCCU. Tony F. has truly delivered excellent customer service, I could not have chosen a better crew to handle my mortgage …
Member’s Choice is a great credit union, I have been a member for over 10 years and have always received friendly and helpful service. I recently purchased a new home and chose to get my mortgage through MCCU. My loan officer Randy …
Members choice has become the worse of all credit unions. The level of customer service you would have received in 2019 and back has left, and the current staff there is the worse. No one wants to work with you, even in the middle of a …
Worst bank ever. I’ve been in finance and banking for 12 years, I recommended my wife and mother in law to go apply for a loan. Both have a qualified credit, debt ratio is extremely low, they have proof of income, proof of residence and …
Harry Satia, Performance & Engagement Program Manager at MCCU provided exceptional customer service. I called him from the dealership out of town and he quickly processed our loan over the phone. He made the loan experience stress free …
Awesome service and friendly staff. Alex is a great leader and this reflects in the team.
Ive been with this place since coming to Texas 14 years ago and it still my primary banking institution even though I left Texas 5 years ago. I am still able to get great service through non-member choice credit unions due to their great …
Left Members Choice after 14+ years. They’ve always been behind on technology and so forth but now their Fraud department nukes your card every time you use Apple Pay. It’s a pain to move your auto pay and direct deposit and so forth after so long but it’s just not worth dealing with their antiquated understanding of the world.
I have been a member of Members Choice Credit Union for over 5 years and I’m thrilled with their service. Online banking is user friendly, and customer service assists you with all your banking needs. I have gotten loans with lower interest rates too because it’s a Credit Union not a bank!! Highly Recommended!!
I’ve been a MCCU member/customer for over 10 years and have had numerous loans serviced including a mortgage and 3 car loans. This may be typical in the auto loan industry now, but at the time I was able to have all of my car loans …
I had the pleasure of doing business with Harry Satia at MCCU Katy Fwy. Harry provides top notch service when it comes to my loan & banking needs. He is professional, knowledgeable & personable. Whether I need an auto loan or investments …
Karen has been very helpful with giving me great credit advice for my future!
I recently spoke to Patty Davino, Sr. Underwriter at the Members Choice Credit Union regarding my account. She was very friendly, professional, knowledgeable and provided excellent customer service. She reviews loans and handles lines of …
We have been members of Member’s Choice credit union for over 10 years and love them! Everyone is always very pleasant and willing to assist. Any account discrepancies or concerns are addressed promptly. …
It is so nice walking in, to take care of banking issues, to be greater with smiling faces. They are always willing to help with any of your credit union issues, not just deposits and withdrawals. Any issue you have with your mobile banking …
Words cannot fully describe the complete disgust I have for Member’s Choice Credit Union. My debit card was duplicated in the late hours of November 2nd and someone spent around $700 from my checking account. Had it not been for the fact …
I am a new member as of last week and I am so happy to be! From the moment I called I had the most wonderful experience. I worked with Mrs.Tonya Jones the entire time and her service was so commendable! She was attentive, answered all of my …
I’ve had multiple issues disputing issues on my account. Today has been the last straw. Before banking with Member Choice please understand that if you dispute any charges. The person on the account is technically charged $50 if the dispute …
If I could give them zero stars, I would. I called the branch about some activity I didn’t recognize. They told me they would put in a dispute for me and investigate. They told me it would take 30-45 days for the investigation to be over. …
Karen has always been 100% helpful on all matters large and small. A great bank with great service all the time.
I’ve been a member for almost 15 years with most of my experience at the old Park Row location. Life has thrown me a few curve balls during that time and they have always been very helpful and caring. I recently paid off my car and the …
The worst banking institution experience since in my life! Been a customer for over 10 years, overlooked that small inconveniences like the ATM at multiple locations always being broken. Left sitting in a lobby 30 minutes plus to be helped, …
I worked here for three months on contract, it was the worst position I’ve ever had with a company. There were some in the department that were rude and no one interacted with each other at all. The manager was never and I don’t think she …
My family and I have been dealing with them for years and in the past year they keep freezing or blocking our accounts and it’s to the point we are calling them for every transaction, my brother went to college out of state and we informed …
Members Choice is a great credit union. I visit Karen Felder quite often and she provides fantastic service and is a pleasure to work with. 👍🏼 …
Karen Felder has provided me with excellent member service since I started working in the building. I don’t have much love for the CU but she has definitely made my experiences so much better.
ELSA was awesome and patient as she worked with me thru my car financing. The entire team is friendly and reassuring.
They could work on their customer service. Needed to get a new card issued because they suspended due to petty fraud charge. They gave me a new card and did not give me much more info. I asked if there was anything else I needed to do the …
Karen Felder assisted me with a motorcycle loan and was very patient and answered all my questions. Glad to do business with a credit union that truly has a passion for assisting their members.
If you planning to open an account in this bank stay away from this branch. You talk with the ppl over the phone they let you know you can go in they accept walk ins in all of their branches BUT not this location. The guy that was in the …
I have now called in 2 separate times trying to make a payment on a loan with them. I’ve now waisted an hour and a half of my life just trying to give them my money. They continue to tell me they have no one available to take my money. …
Should be called Members Cheated Credit Union. We had a small account for quite some time as a backup, but rarely used it. Got a notification that the account was in a dormant state and would be closed in a couple weeks…but when I went to …
I have been a customer for over 15+ years and recently am experiencing issues with getting a debit card. I have been to 3 locations and no one is able to make the cards. I can’t understand why they don’t correct the issue when its happening …
I had a great experience securing a car loan with Chandni Bhakta. MCCU had a great rate and made the process easy & seamless.
I hate to give 1 star to MCCU, I been a long time member. But a family member of mine received horrible service from Jonathan, there was lack of communication, no phone call all email. Did not explain credit report nor what would the …
Cindy was amazing! It was so easy to work with her and she was very responsive! Loved how patient she was with all our questions too. Thank you!
MCCU is family oriented, I have had a great experience in getting various loans. Loan officer Elsa Garza has always made it easy, a fast process and very direct. 👍🏼👍🏼 Thank you MCCU and employee’s like Elsa …
I have been doing business with this CU since early 2000 back on park row. I had an issue with some CDs that I’d setup and needed some help sorting it out. I went to the main location to get some help and the manager, Alex, really took the …
I always have a great experience working with all the professionals at MCCU and my last one was no difference. Cindy Bhakta is a wonderful loan advocate that helped me with my auto loan and warranty. She communicated clearly with me and …
I felt so welcomed! Mr. Jose helped me right away. He was fantastic loved the customer service. He gave me tips on what I can do to help with my issue I was having and he patiently waited for me to log into my mobile account and to make …
Elsa Garza is an amazing loan officer! She is very quick to respond, answers any and all questions with a smile. Elsa goes above and beyond for her members, making sure they are taken care of from start to finish and making the transaction …