I have done business with them for quite some time now. There are ups and downs once in a while and they have always come around to help me out when in need.
Horrible customer service. They will push this on you at the dealer, but don’t expect any help after that. Representatives will delay and outright lie to make you happy just to get you off the line.
OMG – worst customer support ever!!! They do not value their customers – I’ve spent half a day trying to get resolution for a website account error (they created) and still have not talked with anyone who can fix the tech problem (mbfs said they do not have a website IT dept) If you can get financing elsewhere, do it.
the wort of the worst! I tired to change my billing address and it seems like no one there now how to read! because every month when I send my payment with updated address I still get bill from them at my old address. It’s going to be 10 …
Some of the dimmest candles on the cake. Astounding, considering the vehicles they represent. Leasing a MB shouldn’t feel like leasing a Pinto. MERCEDES, GET YOUR ACT TOGETHER! BMW FS blows you out of the water!!! Guess I’ll just get another Biimer, since they treat me with the respect and professionalism which I deserve.
The worse of the worse – I just turned in my car after the lease and they are sending me all kind of bills and charges which i dont owe – this is the 3rd time calling and on the phone for over 30 minutes and now their is another mistake. They are very helpful when you are buying or leasing then things change – I AM VERY PISSED OFF
I bought a mercedes benz for my new business and I made few years of payments and 2 years through my business something terrible happen where one of my drivers caused a big accident that I had to pay for lots of damages and to save what I …
If I could give zero stars I would have been a great paying customer of Mercedes for a couple years now and I was in a tragic car accident and in the hospital and unable to work at the time of the accident when the vehicle was totaled I had …
Terrible service. Vehicle ac smelled like sewage which was never corrected. The “park” became disengaged to drive or neutral, which presented a roll hazard (I took into service, but problem persisted). They charged me for a tire that …
Leased returned 3/18- dealership replaced windshield w/minor chip. I was never notified. Now MBFS is charging me over $1000. Numerous calls & emails to MBFS, simple request submit ITEMIZED bill for glass replacement to my auto insurance …
Horrible rude staff. I am sending a detailed recap of my ongoing experience to President MBF via mail; let’s see. If such terrible customer service is not rectified MB can loose part of its business. Leasing a car takes few minutes and lease transfer takes ages.
had awful experience with MBFS. My car got totaled and I was told that my gap insurance will be triggered automatically so I don’t have to do anything. Apparently this was not the case and MBFS reported a negative note toward my credit without trying to contact me. Zero customer care!
36 month loan on my MB was paid every month through my checking account with automatic pay withdrawals and all was good until the 36th month. Supposedly MB sent me an ending bill, never received it, asked why the 36th month was not …
MBFS is THE WORST Financial Institution I have ever dealt with and I’ve dealt with a lot of companies in my time. MBFS has no customer support whatsoever. The company keeps sending me surveys and no one ever follows through or calls to …
I’m getting 35 months out of a 36 month (pre-paid) lease. They can’t understand why I don’t want to pay an extra $240 for scheduled maintenance when the lease expires only 3 weeks later. No flexibility or customer service at all. If I …
Horrible customer service! They disclaim association with the dealership and put customer service last. Even though we have bought and/or leased many mercedes and really liked the dealerships, we will not be buying or leasing another such car because of MB Financial.
MBFS is the worst customer services I ever experienced!! Very disappointed! Mercedes Benz made the great car, dealership is great customer services , but not MBFS, it is a shame!! I paid off the car, waiting for car title, after 2 weeks no …
Website maintenance caused my payment to be kicked out, sent proof of error on their part, they ignored me. Now I have a late on my credit. And they have done away with faulty website, replaced it with a new one!
Great cars. Horrible service.
I’m doing a lease transfer and submitted everything on time. I call to check the status 3 days after I submitted the materials and they tell me that they hadn’t …
We leased a car and ended up paying far more for an extreme poor services. Call center is handled by someone who doesn’t look at their prior call notes and never helpful to handle a small problem with their website. This became a big …
I went through MBFS to finance a Smart car. Application and approval for ‘Tier A’ credit was very simple and only took a few hours to be approved and get the car. …
A compete joke of a finance company. Giving Mercedes a terrible name. Awful costumer service, no one has a clue what’s going on each time you call, any paper work you asked for takes 2-3 weeks to expedite, and you have to call 6-7 times to …
Terrible costumer service. I paid off the loan on November 5th. They said they sent out the clean title November 15th. It is now December 6th and they are not telling me that it must have gotten lost in the mail. Every-time I call them they …
My lease was due August 4th. The car was sold to a third party dealer that paid it off in full. Mbfs received the payoff check and closed my account! Now 2 months later im still waiting to receive my security deposit back. Called a dozen …
I cannot believe the corporate greed and lack of customer service at MBFS. My best friend passed away a month ago. He left his wife with a 2018 E class automobile which was financed by MBFS. In order you assist my friends widow, I recently …
Worst place EVER. I went and looked at a Mercedes benz At a Mercedes benz dealership on 4/7/2022 and put a deposit down the same day. The sales person told me that it should take 2-3 days for them to get the title from MBFS and I have been …
(Translated by Google) The best or nothing!
(Original)
Das beste oder nichts!
simply the best!
Terrible customer service
A fantastic place to work
AMAZING!
Terrible Receptionist !!!! You may want a different voice to be your customers first contact !!!
Had a great experience with the people who work there. Great company!
I had good experience in my last 2 leases
Company which has NO idea how it should treat its customers. No more business from me (unfortunately I was their customer for almost 5 years)
The service was ok, at least I did not have to wait on the phone for long to talk to someone.
this place is horrible and costumer service useless, I’ll never buy another mercedes ever again, time for BMW or Audi.
My car caught fire 2016 m-300 after driving through casual water. Very poor service.
Terrible experience. Staff didn’t care about the inconvenience caused after they took double payment thru autopay.
I have done business with them for quite some time now. There are ups and downs once in a while and they have always come around to help me out when in need.
Have called twice to get a financial statement from them for 2015. I have yet to receive one. Useless. Next time I’ll buy from another company
MBFS is without a doubt a disservice to the brand. What a shame.
I would give no stars but is wont let me.
20 plus minute wait time. Blame COVID. Tired of that excuse. I wonder how long one would wait with Ford….just as long?
I’d do less on the stars but, it won’t allow it! Audi is great. Interpersonable. Respectful. Mercedes, doesn’t car.
Horrible customer service. They will push this on you at the dealer, but don’t expect any help after that. Representatives will delay and outright lie to make you happy just to get you off the line.
Love the cars but MBFS has very poor customer service. Next time will get my own financing.
OMG – worst customer support ever!!! They do not value their customers – I’ve spent half a day trying to get resolution for a website account error (they created) and still have not talked with anyone who can fix the tech problem (mbfs said they do not have a website IT dept) If you can get financing elsewhere, do it.
the wort of the worst! I tired to change my billing address and it seems like no one there now how to read! because every month when I send my payment with updated address I still get bill from them at my old address. It’s going to be 10 …
Some of the dimmest candles on the cake. Astounding, considering the vehicles they represent. Leasing a MB shouldn’t feel like leasing a Pinto. MERCEDES, GET YOUR ACT TOGETHER! BMW FS blows you out of the water!!! Guess I’ll just get another Biimer, since they treat me with the respect and professionalism which I deserve.
The worse of the worse – I just turned in my car after the lease and they are sending me all kind of bills and charges which i dont owe – this is the 3rd time calling and on the phone for over 30 minutes and now their is another mistake. They are very helpful when you are buying or leasing then things change – I AM VERY PISSED OFF
I bought a mercedes benz for my new business and I made few years of payments and 2 years through my business something terrible happen where one of my drivers caused a big accident that I had to pay for lots of damages and to save what I …
If I could give zero stars I would have been a great paying customer of Mercedes for a couple years now and I was in a tragic car accident and in the hospital and unable to work at the time of the accident when the vehicle was totaled I had …
Terrible service. Vehicle ac smelled like sewage which was never corrected. The “park” became disengaged to drive or neutral, which presented a roll hazard (I took into service, but problem persisted). They charged me for a tire that …
Leased returned 3/18- dealership replaced windshield w/minor chip. I was never notified. Now MBFS is charging me over $1000. Numerous calls & emails to MBFS, simple request submit ITEMIZED bill for glass replacement to my auto insurance …
Horrible rude staff. I am sending a detailed recap of my ongoing experience to President MBF via mail; let’s see. If such terrible customer service is not rectified MB can loose part of its business. Leasing a car takes few minutes and lease transfer takes ages.
had awful experience with MBFS. My car got totaled and I was told that my gap insurance will be triggered automatically so I don’t have to do anything. Apparently this was not the case and MBFS reported a negative note toward my credit without trying to contact me. Zero customer care!
36 month loan on my MB was paid every month through my checking account with automatic pay withdrawals and all was good until the 36th month. Supposedly MB sent me an ending bill, never received it, asked why the 36th month was not …
MBFS is THE WORST Financial Institution I have ever dealt with and I’ve dealt with a lot of companies in my time. MBFS has no customer support whatsoever. The company keeps sending me surveys and no one ever follows through or calls to …
I’m getting 35 months out of a 36 month (pre-paid) lease. They can’t understand why I don’t want to pay an extra $240 for scheduled maintenance when the lease expires only 3 weeks later. No flexibility or customer service at all. If I …
Watch this place. They will steal your privacy and sell to third party, if you’re buying car from them.
Horrible customer service! They disclaim association with the dealership and put customer service last. Even though we have bought and/or leased many mercedes and really liked the dealerships, we will not be buying or leasing another such car because of MB Financial.
MBFS is the worst customer services I ever experienced!! Very disappointed! Mercedes Benz made the great car, dealership is great customer services , but not MBFS, it is a shame!! I paid off the car, waiting for car title, after 2 weeks no …
Website maintenance caused my payment to be kicked out, sent proof of error on their part, they ignored me. Now I have a late on my credit. And they have done away with faulty website, replaced it with a new one!
I’ve transferred into and out of a Mercedes lease and have had more interactions with MBFS than I care to in this lifetime. …
Great cars. Horrible service.
I’m doing a lease transfer and submitted everything on time. I call to check the status 3 days after I submitted the materials and they tell me that they hadn’t …
We leased a car and ended up paying far more for an extreme poor services. Call center is handled by someone who doesn’t look at their prior call notes and never helpful to handle a small problem with their website. This became a big …
I went through MBFS to finance a Smart car. Application and approval for ‘Tier A’ credit was very simple and only took a few hours to be approved and get the car. …
A compete joke of a finance company. Giving Mercedes a terrible name. Awful costumer service, no one has a clue what’s going on each time you call, any paper work you asked for takes 2-3 weeks to expedite, and you have to call 6-7 times to …
Terrible costumer service. I paid off the loan on November 5th. They said they sent out the clean title November 15th. It is now December 6th and they are not telling me that it must have gotten lost in the mail. Every-time I call them they …
My lease was due August 4th. The car was sold to a third party dealer that paid it off in full. Mbfs received the payoff check and closed my account! Now 2 months later im still waiting to receive my security deposit back. Called a dozen …
I cannot believe the corporate greed and lack of customer service at MBFS. My best friend passed away a month ago. He left his wife with a 2018 E class automobile which was financed by MBFS. In order you assist my friends widow, I recently …
Worst place EVER. I went and looked at a Mercedes benz At a Mercedes benz dealership on 4/7/2022 and put a deposit down the same day. The sales person told me that it should take 2-3 days for them to get the title from MBFS and I have been …