Merchants has enjoyed steady growth over the past 28 years and is now active in 38 states. Our main office is located in Auburn, Washington; where we … See more
Eric was extremely helpful and informative. Eric was great! Very knowledgeable of what he was doing, great prices, and great communication! He went above and beyond when it came to dealing with all my concerns. He is willing to go the extra …
JC called me to remind me about my payment and was very kind and helpful. He walked me through the online payment option and we got it taken care of. Thank you JC!
Even if I am late, like months late, MAC will call me and a nice gentleman named Anthony, will inform me of my missing payments, very swiftly, and sweetly I may add. He is super understanding and they also work with you if needed to get …
I see a lot of negative reviews here but each time I reach out to merchants acceptance I can say I have never had a bad experience and the most recent representative Eric that assisted me was very helpful, knowledgeable and friendly! I really appreciate it, Thanks!
Even though I spent too much money for a KIRBY vacuum cleaner! I have to say the customer service that I just received today was fantastic. My CS REP was Val. I’m not fond of doing math but this guy put in a better mood!! …
Luis it was such a pleasure speaking with you in making my payment you were so calm and didn’t act like a collector. So appreciative of such a nice human being. Luis thanks again Lana Kirchoff
I have been a customer of Merchants Acceptance for almost 2 years. In that time, I have experienced some difficulties that rendered me unable to pay my scheduled payment. The professional staff made every effort to ensure my payments were …
Worst Place ever…….they are not willing to work with you. They rather garnish your wages to get more money out for them. A nightmare to deal with. BEWARE !!!!!
Absolutely the worst customer service and experience working with a company. They are horrible. Predatory disgusting company. Do not give these people your business.
Terrible customer service and terrible management. It doesn’t matter how many people you call or try to get to help you it doesn’t work. I would give them ZERO STARS if it would let me.
You have a financial company and you can’t have your customers pay on line!!if I would have know this ,I would never have gotten involve with this company.
Customer service is very rude and refused to fix my account for their own mistake for 7 months they wouldn’t do anything to my account saying everything was my fault I finally took my problem to the better business Bureau and it got …
Worst loan company i have ever dealt with! i am ahead 7 payments and they switched when my payments which made my account go negative multiple times. They have the worst customer service ever!
The worst customer service from a finance company. Buyer Beware. They will overcharge you fees on their mistake and won’t send documentation needed to pay off the accounts.
This company called me asking for somebody who I am not associated with. When I inquired further on the nature of the call he hung up on me. Seems very shady.
It’s true, they are scammers. Unfortunately folks don’t read these reviews until it’s too late for them. They violate laws and it goes unchecked. They advertise as a family business but are just south WA trash.
Horrible people, they are always calling very late at night, we bought a vacuum for 1,000 something and they posted to my credit that I owe them over 4,000. This place needs to be shut down.
WORST COMPANY EVER! Don’t ever buy from these people, they are so rude and snobby! How the hell the bbb gave them an A+ when they have nothing but negative reviews and complaints is beyond me.
I can not stand them over priced very not customer service. They make you feel like a pos. I am giving them a no star. The lady on the phone that called started out mean. This company needs to be shut down.
They will harass you!!! I’ve spoken to them and they keep calling about the same thing.
3 to 4 times a day I get calls. At 6am and at 10pm.
I dont know how to get them to stop!
I wish I could give them negative stars. I wish I had read the reveiws. Overcharging me 700$ that’s not in “the contract”. If anyone cares to get into class action let me know. Don’t do business with thease shady people!
Highway robbery… 90 day garnishments should be illegal… it does not decrease your balance owed even when they are taking 25% of your paychecks. Everyone who works there is clearly unethical. Garbage!
These guys are horrible. They cant even take a payment. Isnt that their job. They are rediculous. And impossible to work with. Then they charge you 4 times the amount you owe in nonsense fees. When it’s their own inadequacy to blame. When you call to pay take the damn payment.
Every time I had to call Ive had an amazing experience, today I spoke with Amanda i couldnt even tell that she had been at work for more than 7 hours . She has a Great customer service skills and she made it easy to talk to. Ps. You need a pay rise
This is the worst company to work with ever. I regret ever signing anything to get them involved. They are breaking FDCPA laws all over the place. They need to read some collection laws. I have never worked with a worse company, they are just blatantly stupid. Read your contracts!
Would rather give a negative Very rude Rebecca is a lier don’t ever do anything with this place made payments was told it is not going to the account asked her where it is going and for a receipt was told no and none of my business …
Really sad, because I actually like the vacuum. But misinformation, completly thick people. Someone actually told me “good luck” trying to get my money back. Never get a Kirby! Not because of the vaccum, because of the people running it.
NOTHING BUT SCAMS, AND RUDE UNEDUCATED PEOPLE!!!
Not even going to give this place a star, I havE paid this company twice this month and they are going to try and charge me a late fee because I am not making a …
Have never had any issues. I needed to change the account my payment was going to be debited from. I was scared to contact them after all the terrible reviews but they were able to take care of that in under 5 minutes.
Back in 2005 I bought a kirby, i was paying on it for a few years. then i went through a bad divorce and i couldn’t pay anymore. well now its 2016 and they serve me papers and saying i owe over $3000 they are crazy. this account is over 11 years old and they want to garnish my checks. and the Kirby was not even $3000.
Just from what I’ve heard about this company they take advantage of the elderly and refuse to take the wife off the account since she said NO to purchase. Also all contact she’s had has been severely rude to her. I for one would tell anyone thinking of buying from this company to run fast!
How in today’s day and age can you not be able to login online and see your balance and account details makes absolutely NO SENSE to me. Yeah you can login and pay your bill but thats about it, pretty sad
Terrible! They cannot keep their own records current. They claim that you owe past due balance. When you still provide documents showing that you are current they’ll still argue with you. I love my Rainbow but I cannot stand the fact that …
How are you closed when it’s says your supposed to be open doesn’t make sense. I’m trying to see how much more I have left for the loan. Can’t even look up my own account. Fantastic!
The people are very rude, saying that we didn’t have the money in our account, when I called the bank they didn’t see anything for this company making a payment, when the money was there, soo we called this poor company to tell them what …
SERIOUSLY do you yourself a favor and tell whoever is selling you anything to get out of your home if this is the company they use to service their clients financing. Was contacted by a rep. for a missed payment. Not really missed, auto …
Im shocked that these guys are still a company and opened at all! Id love someone to call me and make things right but Im going to court with them cause no matter what and how much I have in my account my card gets denied and I have to pay …
By far the worst customer service I have ever dealt with. Andrew in the legal sector of the company is very unprofessional. John P. Is the only reason this place is getting 1 Star cause I wish i could give them negative stars. Tried to even negotiate for a balance that is not even mine and you can tell what they are after.
FRAUDS! I cancelled a purchase financed by this company, emailed proof, returned the purchase within the contracted timeframe, and they still charged my account. When I disputed the charge, I was charged again the next week because the company altered their name slightly. Reprehensible scam artists!
Refuses to stop contacting me at work even though I asked them. According the the Fair Debt collection practices act they are no longer allowed to. Kevin by far is a jerk with no costumer service skills. Yes, Kevin it would be easier to pay …
I have an old account from over 7 years ago that has been taken care of. I check my credit on Credit Karma weekly. I noticed that my score went down. I checked into it and this company just added a $56 increase onto a debt that I no longer …
John who is a manager with them was extremely helpful and after hearing my situation was nice enough to waive some fees that were due to fraudulent activity on my account. He replied to my email within an hour and spent time over the phone to help me resolve the issue and get everything back on track.
The times I’ve had to deal with them and talk to them over the phone their reps have been courteous and helpful. My only issue is the lack of providing account statements, which is just not right. If you have a loan or an account somewhere …
Worst company EVER!!! zero stars!!! Starting out I was told I got this Kirby vac. Financed on my own credit… and when I switched banks I contacted them to give them the new Info they charged me for two months on the account then randomly …
I was supposedly served papers (I don’t recall being served or signing for any court papers) to go to court for collections actions for a $1500 vacuum..needless to say, I didn’t go because I wasn’t informed of said court date. Didn’t even …
This company has the worst customer service that I’ve ever experienced. They don’t tell you that credit cards don’t work well with them, later on they charge you excessive “rejected transaction” fees (my bank confirmed it isn’t true that …
Since this review, I received a phone call from Jared and he was very helpful and courteous. He was willing to work with me and remove the NSF fees and work this out. I have given them 3 stars for the effort in making things right. …
Worst Company Ever, 2 years ago my EX Fiance & I Financed a Kirby Vacuum. it was ALL a scam ! They told us that the Vacuum had a life time warantee & if it was ever damaged, we could take it to a repair shop & show them our contract & they …
I’d give a zero if I could. They called and told me I had a past due balance of $150. I paid it three days later. I called a week later to get my total balance owed on my account and was told I was still $150 past due. None of them know …
This place is a fraudulent sham. It is a gimmick. My 93yr old mother w dementia was financed by this so called outfit at 27.4 % interest when she had almost and they say she signed a contract but have no office or location for doing so. …
Zero! 000000000! Horrible service!!! Never give this company your financial banking information. They take no responsibility or regard to what happens to your personal finances in their own or affiliates errors. Be aware if you are a …
Just awful people. Awful customer service due to the fact that they won’t leave you alone. Attempting to sell vacuums way overpriced. I showed them their vacuum online for 500 bucks, they tried selling it for 3,000 bucks! As if anyone has money like that to waist.
We used this company to finance our Kirby Vac. We had our payments automatically debited each month, never missed a payment, always in good standing with them. A month ago I called to pay off my account, made a payment over the phone and …
BY FAR THE WORST FINANCE COMPANY EVER! They are rude and half of them don’t speak English I have tried to get them to take money out of a different account multiple times and they still take it out of a account that I have locked so I’m …
I’ve called a couple times trying to get an accurate account balance. I was told two different balances at two different times. The first was 100bucks less then the current one. I wrote it all down and should have one more payment. These …
Merchants Acceptance is nothing but a money-hungry business. I was unfortunately roped into purchasing a product from a family member that needed to make a sale within a timely manner for a promotion, but little did I know that my $1700 …
I wish I could rate zero stars. This is the worst finance company I have ever dealt with. I bought a kirby vacuum and every month they try to tack on extra “fees” which they wave, but only if you call them out on it. If you ever have the …
I do not have an account with them or have anything I need to pay off. I keep getting calls and, when I asked to take me off their call list they said, that I should know that I am not on their call list but, get a call from them every other day or every month .
I don’t understand some of the complaints. You people signed a contract and this company provided 3rd party financing. Your complaints center around problems of your own making! If you wanted to pay less pay cash! Read the contract before …
The worst and poorest customer service ever. After calling to change my payment date, FOUR different representatives messed up my account and charged my account on the wrong date, overdrafting my account. When I called about the mistake and …
Cheaters. Greedy. Ive paid over 3 thousand some. Stupid vacuum is paid off and I’m still paying late fee plus interest. I sill owe 3 to 4 thousand some. By the time i clear all. The vacuum will cost me 7 to 8 thousand. Can someone please help😡😡😡😡 …
No problems at all for the life of my loan. Thanks to their monthly reporting and lifestyle changes that I made, I have a respectable credit score now, and have gone from needing a cosigner on the loan – I had a car salesman laugh at me not …
I couldnt give them less so they get 1. They are used for the door to door sales men from Kirby Vacuums. My wife bought one about 3-4 years ago. Then she finished paying it off. Now they started called and sending mail saying she owns them …
Standard predatory lender. High interest rates over long periods. Everyone here knows they partner with Kirby door to door scam artists. We understood the terms of the loan but there is no information about the loan. I have no idea how much …
Zero stars! This is a predatory loan company. We’ve been paying on a loan given for that stupid Kirby vaccuum scammers were door to door. Worst decision I’ve ever made. The company won”t even send statements so you can see what you’re paying and what you owe. Very dishonest! Borrower beware!!
Used them for a loan on a vacuum. Would not recommend. Called to pay off the last what was told. They said 774. Received a late payment letter that I’m assuming was sent when they were waiting on my bank account to pay the final bill. The statement says 574. Thieves.
A bunch of scammers! They don’t even deserve 1 star, my ex boyfriend purchased a kirby vacuum through this company while I was at work! I didn’t even know my name was on it until I started being garnished. I never received one call, email …
This is by far the worst company I have ever even attempted to work with. My friend Jen had just moved into an apartment and was taking college classes and was using the remaining amount of her student loans to pay bills etc. Anyway, when …
I would never do business with this company ever again. This not a typical loaning company. The only paperwork received is the contract when purchased a Kerby vacuum cleaner. You have no way to know how to contact them to see how you can …
I have purchased my 2nd Kerby and financed thru Merchants Acceptance twice now and they have been amazing! I use my first Kerby for all the major dirty deeds like the garage/shop/outdoor kitchen type stuff, and reserve my new one for the …
This is by far the worst company every. They will just scam you for your money. They are rude and don’t work with you. They lie to you about making phone calls to you and you never picking up. You set up automatic payments and then they …
Garbage, shady lender. No way to see what you owe online, no monthly statements via email or mail! When we’ve called, we’ve NEVER gotten someone that can speak clear English and understand our actual concerns. Everything is scripted and …
I am currently financing a kirby vacuum with them and they are the worst. I set up auto pay when I initially got the vacuum, after a few months I decided I know longer wanted to use auto pay. Spoke with a gentleman over tne phone who told …
When I first got my loan through Merchant I was a bit upset with my self because I knew it was over paying for my Kerby. In the end it was actually easy because I didn’t have to do anything, just let the bi-weekly payments come out of my …
Really liked the staff when applying for my kirby, best thing is that it helped my credit score come up by a lot with such a small loan. Everything is different since COVID started but overall great investment and good company to get small loans from.
Sales man was nice why getting one star.I specifically asked them five timesWhen they ran my credit report if would be hard Inquiry and I was told no every time Actually considered it and actually consider buying one for daughter …
Amazing finance company. The negative reviews are from people who don’t understand financing.
If you don’t pay, yes they will call you to get their money. …
I called to get a balance check, I know I’m going to butcher his name but I’m pretty sure he said vel (sorry) answered was nothing short of amazing! He answered all my questions with kindness and grace. I read so many negative reviews I was …
My fault for agreeing to purchase the Kirby when the salespersons were already representing themselves unprofessionally, I should’ve known the finance company would be the same experience. I found Merchants website super shady. All you can …
Vladimir was very courteous answered every question I needed and I hung up the phone and called back and ended up with him again and he had remembered my name and everything I needed to do and he took care of me great
My ex financed a Kirby vacuum with this horrendous company. Didn’t bother to tell me, didn’t pay the bill. But hooked me up with a contract for it because apparently it requires 2 signatures 🙄. Fost forward I get “served” and lose 60 …
Mario was super helpful when I called to get my payoff balances. I really appreciate how respectful and straightforward he was with all of my questions. I love that the company has real people that I can talk to and don’t outsource their call center to overseas.
This is a one star review for Merchants Acceptance corporation, but a five star review for Anthony, the gentleman I spoke with on the phone. He was an excellent customer service representative. The company on the other hand has always been …
Eric was extremely helpful and informative. Eric was great! Very knowledgeable of what he was doing, great prices, and great communication! He went above and beyond when it came to dealing with all my concerns. He is willing to go the extra …
Anthony was very helpful during our conversation. Very pleasant
JC called me to remind me about my payment and was very kind and helpful. He walked me through the online payment option and we got it taken care of. Thank you JC!
Anthony assisted me and was very helpful and nice
Even if I am late, like months late, MAC will call me and a nice gentleman named Anthony, will inform me of my missing payments, very swiftly, and sweetly I may add. He is super understanding and they also work with you if needed to get …
I see a lot of negative reviews here but each time I reach out to merchants acceptance I can say I have never had a bad experience and the most recent representative Eric that assisted me was very helpful, knowledgeable and friendly! I really appreciate it, Thanks!
I haven’t been with them long but so far they are treating me well. I talked to Juan today and he was very friendly and kind.
Even though I spent too much money for a KIRBY vacuum cleaner! I have to say the customer service that I just received today was fantastic. My CS REP was Val. I’m not fond of doing math but this guy put in a better mood!! …
MARIO WAS A GREAT HELPER
mario was very nice and helpful he talked me through making my payment online
Thanks Mario
Eric was very professional and helped me to update my account information. He made it very easy and fast.
Anthony was very helpful, and answered all of my questions regarding my account.
Anthony was very helpful with assisting me with my payments over the phone. He also was very kind and respectful thank you Anthony!!
Luis it was such a pleasure speaking with you in making my payment you were so calm and didn’t act like a collector. So appreciative of such a nice human being. Luis thanks again Lana Kirchoff
I have been a customer of Merchants Acceptance for almost 2 years. In that time, I have experienced some difficulties that rendered me unable to pay my scheduled payment. The professional staff made every effort to ensure my payments were …
Impossible to reach
RIP OFF!!!!
Good company
Garbage company buyer beware
Great, Reliable Finance Company
Tries to rip people off
Over charging people for buying products and payment declining fees!!!
People get a lawyer. I’m talking to one now. These people are awful.
Absolute scum. Dishonest and horrible. Avoid dealing with them at all costs.
Will argue with you about your bill and just all around terrible customer service.
Very very poor internet payments, wont tell nothing on much u owe or is left to pay..
Worst Place ever…….they are not willing to work with you. They rather garnish your wages to get more money out for them. A nightmare to deal with. BEWARE !!!!!
Paid my account off!
6 hours for them to post a payment.
Absolutely the worst customer service and experience working with a company. They are horrible. Predatory disgusting company. Do not give these people your business.
Complete scammers. 3k account ends up being 10k. Worst company should be shut down!
Terrible customer service and terrible management. It doesn’t matter how many people you call or try to get to help you it doesn’t work. I would give them ZERO STARS if it would let me.
There should be a zero star option… Garbage company!!!
You have a financial company and you can’t have your customers pay on line!!if I would have know this ,I would never have gotten involve with this company.
Customer service is very rude and refused to fix my account for their own mistake for 7 months they wouldn’t do anything to my account saying everything was my fault I finally took my problem to the better business Bureau and it got …
Worst loan company i have ever dealt with! i am ahead 7 payments and they switched when my payments which made my account go negative multiple times. They have the worst customer service ever!
The worst customer service from a finance company. Buyer Beware. They will overcharge you fees on their mistake and won’t send documentation needed to pay off the accounts.
This company called me asking for somebody who I am not associated with. When I inquired further on the nature of the call he hung up on me. Seems very shady.
It’s true, they are scammers. Unfortunately folks don’t read these reviews until it’s too late for them. They violate laws and it goes unchecked. They advertise as a family business but are just south WA trash.
Horrible people, they are always calling very late at night, we bought a vacuum for 1,000 something and they posted to my credit that I owe them over 4,000. This place needs to be shut down.
WORST COMPANY EVER! Don’t ever buy from these people, they are so rude and snobby! How the hell the bbb gave them an A+ when they have nothing but negative reviews and complaints is beyond me.
I can not stand them over priced very not customer service. They make you feel like a pos. I am giving them a no star. The lady on the phone that called started out mean. This company needs to be shut down.
They will harass you!!! I’ve spoken to them and they keep calling about the same thing.
3 to 4 times a day I get calls. At 6am and at 10pm.
I dont know how to get them to stop!
I wish I could give them negative stars. I wish I had read the reveiws. Overcharging me 700$ that’s not in “the contract”. If anyone cares to get into class action let me know. Don’t do business with thease shady people!
Highway robbery… 90 day garnishments should be illegal… it does not decrease your balance owed even when they are taking 25% of your paychecks. Everyone who works there is clearly unethical. Garbage!
Anthony Was great to work with!
These guys are horrible. They cant even take a payment. Isnt that their job. They are rediculous. And impossible to work with. Then they charge you 4 times the amount you owe in nonsense fees. When it’s their own inadequacy to blame. When you call to pay take the damn payment.
Paying on a vacuum we don’t posses and was told it was our problem that we damaged in a flood in 2015. Don’t recommend them for anything.
if zero stars were possible that’s what they’d get.
Every time I had to call Ive had an amazing experience, today I spoke with Amanda i couldnt even tell that she had been at work for more than 7 hours . She has a Great customer service skills and she made it easy to talk to. Ps. You need a pay rise
This is the worst company to work with ever. I regret ever signing anything to get them involved. They are breaking FDCPA laws all over the place. They need to read some collection laws. I have never worked with a worse company, they are just blatantly stupid. Read your contracts!
Would rather give a negative Very rude Rebecca is a lier don’t ever do anything with this place made payments was told it is not going to the account asked her where it is going and for a receipt was told no and none of my business …
Really sad, because I actually like the vacuum. But misinformation, completly thick people. Someone actually told me “good luck” trying to get my money back. Never get a Kirby! Not because of the vaccum, because of the people running it.
NOTHING BUT SCAMS, AND RUDE UNEDUCATED PEOPLE!!!
Not even going to give this place a star, I havE paid this company twice this month and they are going to try and charge me a late fee because I am not making a …
Have never had any issues. I needed to change the account my payment was going to be debited from. I was scared to contact them after all the terrible reviews but they were able to take care of that in under 5 minutes.
Back in 2005 I bought a kirby, i was paying on it for a few years. then i went through a bad divorce and i couldn’t pay anymore. well now its 2016 and they serve me papers and saying i owe over $3000 they are crazy. this account is over 11 years old and they want to garnish my checks. and the Kirby was not even $3000.
Just from what I’ve heard about this company they take advantage of the elderly and refuse to take the wife off the account since she said NO to purchase. Also all contact she’s had has been severely rude to her. I for one would tell anyone thinking of buying from this company to run fast!
How in today’s day and age can you not be able to login online and see your balance and account details makes absolutely NO SENSE to me. Yeah you can login and pay your bill but thats about it, pretty sad
Terrible! They cannot keep their own records current. They claim that you owe past due balance. When you still provide documents showing that you are current they’ll still argue with you. I love my Rainbow but I cannot stand the fact that …
How are you closed when it’s says your supposed to be open doesn’t make sense. I’m trying to see how much more I have left for the loan. Can’t even look up my own account. Fantastic!
The people are very rude, saying that we didn’t have the money in our account, when I called the bank they didn’t see anything for this company making a payment, when the money was there, soo we called this poor company to tell them what …
SERIOUSLY do you yourself a favor and tell whoever is selling you anything to get out of your home if this is the company they use to service their clients financing. Was contacted by a rep. for a missed payment. Not really missed, auto …
HORRIBLE!!!! You think it’s bad as a customer??
They treat their employees like crap, ESPECIALLY Blake Bakken and her …
Buyer BEWARE!:
Company is big on PREDATORY Lending and practices. …
Im shocked that these guys are still a company and opened at all! Id love someone to call me and make things right but Im going to court with them cause no matter what and how much I have in my account my card gets denied and I have to pay …
By far the worst customer service I have ever dealt with. Andrew in the legal sector of the company is very unprofessional. John P. Is the only reason this place is getting 1 Star cause I wish i could give them negative stars. Tried to even negotiate for a balance that is not even mine and you can tell what they are after.
FRAUDS! I cancelled a purchase financed by this company, emailed proof, returned the purchase within the contracted timeframe, and they still charged my account. When I disputed the charge, I was charged again the next week because the company altered their name slightly. Reprehensible scam artists!
Refuses to stop contacting me at work even though I asked them. According the the Fair Debt collection practices act they are no longer allowed to. Kevin by far is a jerk with no costumer service skills. Yes, Kevin it would be easier to pay …
I have an old account from over 7 years ago that has been taken care of. I check my credit on Credit Karma weekly. I noticed that my score went down. I checked into it and this company just added a $56 increase onto a debt that I no longer …
Worst company to work with they jack the price up on you. Run fast if they come your wY
John who is a manager with them was extremely helpful and after hearing my situation was nice enough to waive some fees that were due to fraudulent activity on my account. He replied to my email within an hour and spent time over the phone to help me resolve the issue and get everything back on track.
The times I’ve had to deal with them and talk to them over the phone their reps have been courteous and helpful. My only issue is the lack of providing account statements, which is just not right. If you have a loan or an account somewhere …
Worst company EVER!!! zero stars!!! Starting out I was told I got this Kirby vac. Financed on my own credit… and when I switched banks I contacted them to give them the new Info they charged me for two months on the account then randomly …
I was supposedly served papers (I don’t recall being served or signing for any court papers) to go to court for collections actions for a $1500 vacuum..needless to say, I didn’t go because I wasn’t informed of said court date. Didn’t even …
They don’t have any good customer service they say they are open but odds are they are closed.
This company has the worst customer service that I’ve ever experienced. They don’t tell you that credit cards don’t work well with them, later on they charge you excessive “rejected transaction” fees (my bank confirmed it isn’t true that …
Since this review, I received a phone call from Jared and he was very helpful and courteous. He was willing to work with me and remove the NSF fees and work this out. I have given them 3 stars for the effort in making things right. …
Worst Company Ever, 2 years ago my EX Fiance & I Financed a Kirby Vacuum. it was ALL a scam ! They told us that the Vacuum had a life time warantee & if it was ever damaged, we could take it to a repair shop & show them our contract & they …
I’d give a zero if I could. They called and told me I had a past due balance of $150. I paid it three days later. I called a week later to get my total balance owed on my account and was told I was still $150 past due. None of them know …
This place is a fraudulent sham. It is a gimmick. My 93yr old mother w dementia was financed by this so called outfit at 27.4 % interest when she had almost and they say she signed a contract but have no office or location for doing so. …
Zero! 000000000! Horrible service!!! Never give this company your financial banking information. They take no responsibility or regard to what happens to your personal finances in their own or affiliates errors. Be aware if you are a …
****Response to the comment from the company****
I have asked several times for an investigation! The people I have spoken to …
Just awful people. Awful customer service due to the fact that they won’t leave you alone. Attempting to sell vacuums way overpriced. I showed them their vacuum online for 500 bucks, they tried selling it for 3,000 bucks! As if anyone has money like that to waist.
DO NOT USE THIS COMPANY.
AVOID AT ALL COSTS …
We used this company to finance our Kirby Vac. We had our payments automatically debited each month, never missed a payment, always in good standing with them. A month ago I called to pay off my account, made a payment over the phone and …
BY FAR THE WORST FINANCE COMPANY EVER! They are rude and half of them don’t speak English I have tried to get them to take money out of a different account multiple times and they still take it out of a account that I have locked so I’m …
I’ve called a couple times trying to get an accurate account balance. I was told two different balances at two different times. The first was 100bucks less then the current one. I wrote it all down and should have one more payment. These …
Merchants Acceptance is nothing but a money-hungry business. I was unfortunately roped into purchasing a product from a family member that needed to make a sale within a timely manner for a promotion, but little did I know that my $1700 …
I wish I could rate zero stars. This is the worst finance company I have ever dealt with. I bought a kirby vacuum and every month they try to tack on extra “fees” which they wave, but only if you call them out on it. If you ever have the …
I do not have an account with them or have anything I need to pay off. I keep getting calls and, when I asked to take me off their call list they said, that I should know that I am not on their call list but, get a call from them every other day or every month .
I don’t understand some of the complaints. You people signed a contract and this company provided 3rd party financing. Your complaints center around problems of your own making! If you wanted to pay less pay cash! Read the contract before …
The worst and poorest customer service ever. After calling to change my payment date, FOUR different representatives messed up my account and charged my account on the wrong date, overdrafting my account. When I called about the mistake and …
Cheaters. Greedy. Ive paid over 3 thousand some. Stupid vacuum is paid off and I’m still paying late fee plus interest. I sill owe 3 to 4 thousand some. By the time i clear all. The vacuum will cost me 7 to 8 thousand. Can someone please help😡😡😡😡 …
No problems at all for the life of my loan. Thanks to their monthly reporting and lifestyle changes that I made, I have a respectable credit score now, and have gone from needing a cosigner on the loan – I had a car salesman laugh at me not …
I couldnt give them less so they get 1. They are used for the door to door sales men from Kirby Vacuums. My wife bought one about 3-4 years ago. Then she finished paying it off. Now they started called and sending mail saying she owns them …
Standard predatory lender. High interest rates over long periods. Everyone here knows they partner with Kirby door to door scam artists. We understood the terms of the loan but there is no information about the loan. I have no idea how much …
Zero stars! This is a predatory loan company. We’ve been paying on a loan given for that stupid Kirby vaccuum scammers were door to door. Worst decision I’ve ever made. The company won”t even send statements so you can see what you’re paying and what you owe. Very dishonest! Borrower beware!!
Used them for a loan on a vacuum. Would not recommend. Called to pay off the last what was told. They said 774. Received a late payment letter that I’m assuming was sent when they were waiting on my bank account to pay the final bill. The statement says 574. Thieves.
A bunch of scammers! They don’t even deserve 1 star, my ex boyfriend purchased a kirby vacuum through this company while I was at work! I didn’t even know my name was on it until I started being garnished. I never received one call, email …
This is by far the worst company I have ever even attempted to work with. My friend Jen had just moved into an apartment and was taking college classes and was using the remaining amount of her student loans to pay bills etc. Anyway, when …
I would never do business with this company ever again. This not a typical loaning company. The only paperwork received is the contract when purchased a Kerby vacuum cleaner. You have no way to know how to contact them to see how you can …
I have purchased my 2nd Kerby and financed thru Merchants Acceptance twice now and they have been amazing! I use my first Kerby for all the major dirty deeds like the garage/shop/outdoor kitchen type stuff, and reserve my new one for the …
This is by far the worst company every. They will just scam you for your money. They are rude and don’t work with you. They lie to you about making phone calls to you and you never picking up. You set up automatic payments and then they …
Garbage, shady lender. No way to see what you owe online, no monthly statements via email or mail! When we’ve called, we’ve NEVER gotten someone that can speak clear English and understand our actual concerns. Everything is scripted and …
I am currently financing a kirby vacuum with them and they are the worst. I set up auto pay when I initially got the vacuum, after a few months I decided I know longer wanted to use auto pay. Spoke with a gentleman over tne phone who told …
When I first got my loan through Merchant I was a bit upset with my self because I knew it was over paying for my Kerby. In the end it was actually easy because I didn’t have to do anything, just let the bi-weekly payments come out of my …
So bad customer service, they are lier’s and they didn’t record all the calls they made, so you don’t have any proof to defend your self.
Really liked the staff when applying for my kirby, best thing is that it helped my credit score come up by a lot with such a small loan. Everything is different since COVID started but overall great investment and good company to get small loans from.
Sales man was nice why getting one star.I specifically asked them five timesWhen they ran my credit report if would be hard Inquiry and I was told no every time Actually considered it and actually consider buying one for daughter …
Amazing finance company. The negative reviews are from people who don’t understand financing.
If you don’t pay, yes they will call you to get their money. …
I was assisted by Mario for my payoff, and he was very helpful.
I called to get a balance check, I know I’m going to butcher his name but I’m pretty sure he said vel (sorry) answered was nothing short of amazing! He answered all my questions with kindness and grace. I read so many negative reviews I was …
I appreciate who Anthony approach in ne making big my payment . Very nice young man.
Anthony was very helpful in helping me set up a payment plan thank you
I had a wonderful experience working with JC. He was extremely helpful and had wonderful customer service
My fault for agreeing to purchase the Kirby when the salespersons were already representing themselves unprofessionally, I should’ve known the finance company would be the same experience. I found Merchants website super shady. All you can …
Vladimir was very courteous answered every question I needed and I hung up the phone and called back and ended up with him again and he had remembered my name and everything I needed to do and he took care of me great
My ex financed a Kirby vacuum with this horrendous company. Didn’t bother to tell me, didn’t pay the bill. But hooked me up with a contract for it because apparently it requires 2 signatures 🙄. Fost forward I get “served” and lose 60 …
Mario was super helpful when I called to get my payoff balances. I really appreciate how respectful and straightforward he was with all of my questions. I love that the company has real people that I can talk to and don’t outsource their call center to overseas.
This is a one star review for Merchants Acceptance corporation, but a five star review for Anthony, the gentleman I spoke with on the phone. He was an excellent customer service representative. The company on the other hand has always been …