Since 1918, Merchants Insurance Group has been providing quality property and casualty insurance protection to our policyholders. See more
Read More| Friday | 8AM to 4PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
250 Main St, Buffalo, NY 14202
Love to take there insured driver’s money but when it comes to paying out for accidents its like pulling a healthy tooth painful and just about impossible never return calls when they say they will lie to body shops just ridiculous
100 years of service
Great company
Worst insurance company in the world.
Terrible customer service when trying to make a claim! They will not pay out! Do not use them!
Didn’t go here but they got a new sign and IRS super nice
Had a hard time finding the door
One of the worst insurance Companies.
Aweful customer service and adjusters. Company will do everything possible not to make a payout out of it’s policies. Cancelled policy 3 months early after they dragged a claim out for 5 months ultimately refusing to pay despite the results …
I was hit by one of this companies insured 3 weeks ago! Luckily my 5 year old son was not hurt! The claims rep through this company treated me with no respect, no compassion at all. It’s now been 3 weeks and no word as to what is going to …
My auto claim was closed without my knowledge and the repair facility was ignored for almost two weeks regarding supplemental damage to my vehicle. When confronted the claims rep tried to pass the responsibility on to their third party …
Love having my insurance company right in town! I’m able to walk in and request service that is handled in person right away. Thank You.
Merchants has one of the worst website interfaces I have worked with. Add in the fact that their customer service absolutely refuses to provide updates and they quickly become a company not worth giving your business too. I’ll admit, I’m a …
I tried create an account so that I could pay my bill on line as I have yet to receive an actual bill and the create an account section of the website would not let me enter my birthdate in the format you requested. It continually …