This place is a total racket. Not in the business of providing care, they are in the business of sneaky, dishonest and unethical billing practices. Avoid this institution at all costs. Stay healthy and avoid these people. I have never dealt …
I am so unhappy that the choice of pharmacies is limited to basically Walgreens. They have cut out CVS target which always new their customers! Walgreens and i have been to many in Janesville do not know their customers and it takes forever to get a rx filled .
I was billed for a covered procedure. I called customer service and spoke to Maria. She said the error had been corrected, a new claim was generated, and I would not be charged for the procedure. I called back a few days later and Mike …
There is a guy by the name of Mike G in customer service…. Should NOT be able to talk with customers he is very rude and condescending… This is my second time speaking with him on two different occasions… He shouldn’t be employed . …
Literally useless. This is Healthcare provided from working at Mercy, and it covers ONLY work related bills. So actually just useless insurance. Need immunizations and testing done for university? Sorry they won’t cover that because it’s …
I have been having issues with understanding my billing/payments. I called and talked to Betsy and let me tell you… Betsy was absolutely phenomenal! As a 26 year old that is figuring out insurance for the first time I felt like I hit the …
Awful service lately the bills come late after their due. I end up paying them over the phone before the bill arrives just so my insurance stays active. They also make you jump through hoops before they cover some services. Example doctor …
Never updated billing.
How do you find your group number to access documents?
This place is a total racket. Not in the business of providing care, they are in the business of sneaky, dishonest and unethical billing practices. Avoid this institution at all costs. Stay healthy and avoid these people. I have never dealt …
I am so unhappy that the choice of pharmacies is limited to basically Walgreens. They have cut out CVS target which always new their customers! Walgreens and i have been to many in Janesville do not know their customers and it takes forever to get a rx filled .
I was billed for a covered procedure. I called customer service and spoke to Maria. She said the error had been corrected, a new claim was generated, and I would not be charged for the procedure. I called back a few days later and Mike …
There is a guy by the name of Mike G in customer service…. Should NOT be able to talk with customers he is very rude and condescending… This is my second time speaking with him on two different occasions… He shouldn’t be employed . …
Literally useless. This is Healthcare provided from working at Mercy, and it covers ONLY work related bills. So actually just useless insurance. Need immunizations and testing done for university? Sorry they won’t cover that because it’s …
I have been having issues with understanding my billing/payments. I called and talked to Betsy and let me tell you… Betsy was absolutely phenomenal! As a 26 year old that is figuring out insurance for the first time I felt like I hit the …
Awful service lately the bills come late after their due. I end up paying them over the phone before the bill arrives just so my insurance stays active. They also make you jump through hoops before they cover some services. Example doctor …