Mercy Hospital is a 473-bed acute care U.S. hospital located in Coconut Grove, Miami, Florida.
| Monday Open 24 hours Tuesday Open 24 hours Wednesday Open 24 hours Thursday Open 24 hours Friday Open 24 hours Saturday Open 24 hours Sunday Open 24 hours |
3663 S Miami Ave, Miami, FL 33133
The service from the very beginning was excellent. My husband has a lot of trouble walking and everyone including the security guards were very helpful. I have not been to Mercy Hospital in years because it had changed for the worst. But, …
Very positive experience at the Women’s Center. The radiology personnel who performed my annual mammogram are extremely well trained, caring professionals. My latest mammogram results required a biopsy of one breast. One technician named …
Thank you all for the best surgeon’s Dr. Cortez, Dr. Daniel, and all if staff in the surgery ward thank you. And I’ll give interesting to someone else. Thank you have a nice weekend.
Loved my nurse Melissa , she truly made me feel okay about the hard time i shaky babe finding my veins. Love her ethic and her professionalism
The staff was very helpful, the nurses in the Cath Lab were excellent. I felt safe and taken care of, nothing but praises.
The staff at Mercy were efficient, competent and caring for the birth of our daughter. From check-in to leaving the hospital and getting guidance on whether or not the car seat was correctly installed, there were so many staff involved to …
Great service! Nurses and doctors went above and beyond! Had a test scheduled and it was not possible to be done and radiologist called my doctor to get another order for a different test..all done very fast and with so much kindness and professionalism
I was extremely impressed with Mercy’s Emergency Room. They were timely and efficient in responding to my needs. The doctor and the staff were very friendly and helpful. The medical care was excellent. The emergency room was clean and comfortable. I would not hesitate to use to Mercy’s Emergency Room again, if needed.
The level of compassion, excellence, and professionalism Mrs Elena Perez have experienced at Mercy Hospital Deserves an outstanding ovation.
Thank you, Lazaro García RN director 3-4 West and charge nurse Alexis Barreto …
95% of the nurses were super nice and caring. Their catering is really good and they have extra menus you can order from. Free parking at this time. Very clean facility. The doctors are very good, they actually care about you!
The ocean views are really beautiful too.
My baby boy was born there two weeks ago. The experience was incredible in the fifth floor, the staff include Dr Carlos Rodriguez and the rest of the clinic and paraclinic personal were very professional and incredible. Grateful 🙏 for your attention. …
I still can’t belive they have the short hair security guard in the lobby. I have never meet such a disrespectful employee. For how good of a hospital this is I don’t understand how they haven’t fire her. She doesn’t belong as an employee here.
last November 12 I gave birth to my baby in this Hospital, my OB Edwardo Valdez was exclusive, all the nurses were always very attentive, the room everything worked perfect, AC, shower, etc, the food was perfect, for a hospital they had …
I try to support this hospital as it is near my house, but no more…..Not everyone was wearing masks, including some staff. My doctor ordered a number of tests that were not done, when I tried to ask about it the technician stated in …
Mercy hospitals staff is truly remarkable! Their kindnesses , attention to detail, each persons willing to listen was remarkable ! Dr Temple incredible and precise surgery, his team is world class! I could not have had a better experience!!!
For once, I had a positive experience in a hospital. I felt taken care of at all times, there weren’t long delays, and the staff was friendly and helpful.
I went there for a groin hernia surgery, and I must say it was a breeze!
Overall the visit went well. The follow up was amazing. Cons: being told the wrong diagnosis aka that nothing was wrong when in fact something was wrong. Having a nurse be inconsiderate instead of listening to my question. The other nurses and transporting personnel were great.
Had an amazing experience giving birth to my son at Mercy’s labor and delivery ward. Every single nurse on the L&D floor was helpful, caring, kind, and extremely attentive. They made me feel very comfortable during such a stressful time and …
I stayed on the 8th floor for five days on account of a horrible stomach virus. The nurses, nurses assistants, doctors, food delivery, cleaning staff.
Cant say enough about the hospital. Thank you for the great treatment
I had a good experience there I have to say. The staff members treated me with such kindness and warmth. And the doctors are amazing across-the-board satisfied thank you very much for all your beautiful attention
I am speaking on behalf of my stepfather who was seen by a wonderful team of providers this past Saturday between the hours of 3-8. My stepfather had a ruptured vein in lower extremities that was bleeding heavily. Rescue do not transport …
Room was clean, modern with a beautiful view. The nursing staff was informative, quick to respond and kind. My surgeon was excellent. He was communicative, amazing bedside manner and talented at his craft. I feel very fortunate to have had …
I was disappointed that the Bayside Pavilion has a sign indicating that there is Valet Parking! After waiting 10 minutes, someone said there is no valet parking for that facility… take down the sign!!! Also, I was told that my doctor would …
I had a cat scan of the heart by a lady name GLORIA….. amazing lady incredible human being!!! My veins are very hard to get and she moved heaven and earth till she got it done….. I can not thank her enough for her dedication ….. my test was …
Oh boy, where do I start but by saying Mercy Hospital quite literally almost killed me today. I went in for a CT-Guided Liver Biopsy and when they ran my blood the lab made a life threatening error. They told the doctor my blood platelet …
My visit was spectacular. I never thought I would say this from an ER visit, but I go once a year due to my migraines and it was the fastest and nicest service I ever had. The doctor was amazing, nurse Humberto actually listened to me, and …
Reception at ER was terrible. It was not well organized, the people there where rude. I was about to leave for another hospital. But once I got admitted everything changed: all the staff was caring and helpful, exams got done very fast and all the attention was very efficient.
I had a 5hour surgical procedure done by Dr
Temple.
Everything went smoothly. All my after care givers were great people. My …
My sister had an emergency foot surgery at Mercy Hospital performed by DR Alejandro Pino, excellent and very professional and nice orthopedic surgeon. The nurses and assistants were truly excellent, all 4th floor nurses, aids, workers in …
Terrible experience! The front desk at the OBGYN department is unfriendly, and they take forever to get back to you. I am more than half way pregnant and I have had the most difficult time getting an appointment. After almost a month, of …
I’d like to take this opportunity to thank the Dr. Ernesto Torres and the staff at Mercy Hospital for their care during my brief stay for surgery on December 11, 2020. From the moment that I had contact with a Mercy Staff member in the …
June 8th, total hip replacement. Prep floor, I needed to go to the toilet before surgery, no one could find socks on the floor, that took 15 minutes to find The bathroom floor was dirty, showing grime on the threshold and corners of the …
The caring is very evident at Mercy Hospital. Polite, kind and very knowledgeable are the words I would use to refer to this great staff. Even during this pandemic they were very professional and extremely thorough. They went above and …
Amazing experience great team and professional workers clean impeccable place I love Mercy Hospital the Best
Thank you for the efficient, professional service given to my husband as a patient and provided to me as his spouse and caregiver.
The doctor & nursing staff that treated my symptoms in the ER were professional and caring, I was seen almost immediately after arriving. The only complaint I have is I was left with a great deal of bruising from the blood work taken from …
I don’t know where to begin, my overall experience at Mercy Hospital has been extraordinary. The entire staff at the hospital from the transporters, to the securities, to the ER staff, Dr’s and Nurses, has been amazing! Had an emergency …
Each person we encountered at Mercy during the birth of our daughter – from the ER check-in desk to the doctors, nurses, nutrition, housekeeping, etc. – were amazing. Being in the hospital and giving birth is a scary experience but Mercy …
I had never been to Mercy Hospital because my near by hospital is another one. I have to say that I absolutely LOVE this hospital! The staff was extremely friendly, thoughtful, caring, nurturing. They answered every question I had and made …
The ABSOLUTE BEST EXPERIENCE IN MY ENTIRE LIFE OF EVER GOING TO A HOSPITAL! I’m from nyc and I never got this treatment and welcome the way I did here. Everyone was so nice and everything was efficient. What stood out to me the most was the …
Recently had a surgery at Mercy Hospital and aside from the beauty of this hospital that is apparent from when you drive in to when you go inside . I am pleased to say that my short stay which was to go in and go home same day was very …
excellent service. The entire team of nurses, doctors, assistants gave me the best care, I was amazed (and I’m not exaggerating) to see their professionalism, always smiling and very friendly. I recommend it 100%.
This is the worse hospital I have ever been to! The level of care I experienced was a disaster. I waited 5 hours in an empty ER to be seen by a doctor. When the doctor did end up coming to see me he completely dismissed all my symptoms. The …
The hospital staff, nurses and doctors were very friendly, polite and caring. My surgery went very well with utmost care. I thank the hospital management and staff for organizing it so well. My nurses helped me so much and I’m indebted to them. I would highly recommend Mercy hospital.
Where to begin, Since the moment I arrived at 5:30 am for my surgery to the moment I left the hospital, I received nothing but EXCELLENT CARE. Everyone was caring and kind. I stayed at the hospital 3 nights. …
I really would love to mention the tremendous care Lauren (nurse from ICU) has giving to my father in law Antonio Ramos, her care and knowledge goes beyond of what I had expected. The family appreciates this with the heart . Thank you very much Lauren , you are the best !!!!!!!!!!
I’ve been there several times, ER and regular outpatient, each instance was a wonderful experience (considering the circumstances). The staff was caring and competent. Sometimes the equipment was somewhat outdated; they should work on that but overall it it the best hospital in S. FL I’ve been to.
They didn’t actually listen to the items I listed as a problem, instead they wrote what they believed where my symptoms then matched my diagnosis with that. Indicating I had a UTI which I did not, indicating I likely had covid which I did …
Considering my unexpected stay at Mercy, I was pleasantly surprised by the caring team of nurses. Again, considering this is a hospital stay and I can honestly say that the food was pretty good. …
Excellent experience 🙏🏻👏🏻 … everyone’s attention in general made my days in the hospital more pleasant. The nurses were excellent, the food, the cleanliness, the prompt attention when you need them. I was fortunate to have Theresa as a nurse for my c-section recovery, she is excellent. …
Worse Hospital ever. My patient needs a commode at her bathroom and I was requesting her since 7 am it is almost 10 and nothing. She needs to go to the bathroom. They did not put her any other meds beside IV intravenous suero. That’s all. Unbelievable. Please do not take your lives one to this facility. It is the worse
Gloria, the CT scan Technician made my experience a real pleasure. She is an outstanding professional. She made my day!
Great hospital with different facilities. It is a little bit complicated to park and drop people off.
The most horrible hospital experience of my entire life. No soap in bathroom, no toilet paper, no paper towels, etc.
Five years ago I had my baby here and it was a good experience, but this second time around, Mercy Hospital and its staff has really wowed me. I have had an incredible stay, with the best attention and the best team that could possibly …
Excellent service and treatment from the cleaning staff to the doctors and nurses!
I was speaking at a Medical Conference and it was determined I needed to be be seen more emergently then waiting to fly back home. The entire staff was friendly, competent and through. I was amazed at the efficiently of the entire team. …
I went through Major Surgery – In & Out in the same day, like it never happened!!! Great Reception, the Best Doctors and Staff, and an Amazing Feeling when I reached home! Thanks Mercy Hospital.
I had surgery on my left hip. I feel like I got the best care possible. Very attentive in all aspects. Anyone who’s there on the 3rd floor ,the view is awesome. Which helps in recovery. Great care for sure.
Everyone was so pleasant, specially the nurses. I want to thank everyone for treating my mother with such care. The only thing I was not pleased about is that I was never told the result of any of the tests that were done to my mother. …
Best hospital in all Miami. I just recently had my baby girl for the second time at this institution and I must say that my 3 days stay was just amazing. I was a programmed C-section and all the staff at the surgery, the doctors, the staff …
I had a CT scan done on 7/12/2021 and my experience was very smooth. Everyone treated me with professionalism and never did I feel unattended. I have to mention my screening technician Gloria who was very”horough and walked” me through the whole procedure with no unpleasant surprises. Mercy deserves 10 stars!
I’m so happy to have a great team of doctors, specialists, nurses, assistants and all the people that work at mercy hospital! My respect for everyone! They make me feel secure and protected, wonderful team! Thanks to everyone for your …
De McCracken is a very professional and kind doctor. Everyone in the office is nice and I love his assistance Kya she really helped me I thank you all for everything
I had to go to the ER for a broken tooth after I couldn’t get any help or response from any Dentists. I live minutes from Jackson but made the extra drive to go to Mercy and I am glad I did. I am fortunate enough to not have to make many …
I love Mercy Hospital. The Doctor’s, the Nurses, the staff, the kitchen, they all worked beyond the call of duty when it came to my care. I was very pleased and very blessed to have had the care that I did. I highly recommend Mercy Hospital as a #1 Care Facility!
The ENTIRE staff was amazing. I have had several hospital stays. Never had I met so many caring, companionate and positively motivated people. I don’t wish to be in the hospital again but if so, this is the place to be. Practically felt like a resort with all the pampering you need.
Mercy Hospital is my home away from home. I am not only a nurse there, but I have also been a patient and I can say I have had the best experiences in this hospital. I had surgery in the past there and just delivered my first baby there. We …
I had a bad infection on my feet and allergic reaction, so i decided to go there and walked in. There was no wait. Clean, nice. Staff was very welcoming and friendly. Doctor diagnosed “impetigo” after the memory struggle with the name of …
My wife came into the hospital through the ED. From the minute we came in the care was outstanding. Greeted and put in a bed in two minutes. MD in to see patient immediately. Work-up quick. Admitted and in a bed in less than 2 hours …
Had my 2nd baby at Mercy and it was an amazing experience. The nurses were wonderful, caring, thoughtful and went above and beyond their responsibilities to make sure both me and my husband were comfortable. The food was delicious. Food …
The best hospital!! I love the nurses they have such a kind heart and lovely way of doing things. My greater thanks to the entire medical team. On the other hand, I will like to have more coaching in the process of breastfeeding my new born.
All staff were courteous and went out of their way to deliver excellent care.
Was pleasantly surprised at the professionalism and friendliness of all the staff I encountered during my process at Mercy. Very systematic, efficient and smooth with minimal waits between the check in, registration and actual procedure …
My rating is solely based on the admission to the emergency room on a Friday night. I waited in excruciating pain in the lobby for an hour and a half. Not one person spoke to me or asked me any questions about what was wrong. The first …
I just completed 30 days of radiation therapy at the Mercy radiation oncology center.
From the first phone call with Maria followed by my first visit with Dr Hall, it …
Great care and customer service. I visited the ER with a bad stomach pain. I was seen immediately, explained everything in detail, and treated with great humanity and respect. The nurses were outstanding and even sent a follow-up post card in the mail a few weeks after my discharge.
Dr. Alex Page ER physician is the worse and most dangerous health care provider that I have encounter in my life. We had an ER visit with my 21 year old daughter suffering from psicosis as side effects of Wellbutrin, he entered to see her …
Amazing place to meet your child. I truly appreciated the care they showed me during my delivery. Delivery nurse STEPHANIE GAYOL is strong, self confident and professional, she do everything perfect, i felt with her in safe. I want to say …
This hospital is amazing, I had both of my babies here; one in August 2019 and then my 2nd on January 2021, the staff in the maternity department is so welcoming and loving, from the cleaning staff to the nurses to the cafeteria staff, …
I enjoyed my stay at Mercy Hospital. I went to the Emergency room as I was really suffering with Covid. I had good service and felt so much better within 24 hours. I stayed for 3 1/2 days and I thought the service and the staff were very good. I left feeling so much better!
I have to start off by saying I had the BEST Doctor anyone could ask for. If you have Dr.Cardenas as your doctor, put your mind at ease and trust him and the process. That being said, I am a first time mom and this was my first experience …
super satisfied with the care at Mercy Hospital, my two children were born there. one three years ago and the other recently and everything remains the same in terms of services and quality, its workers are very friendly and concerned, the comfort, the food, the cleanliness and that marvelous view of the sea… 🥰🥰🥰 It is a 5 star hotel. …
The people in the emergency room were great. They tried to handle my pain right away. All loving and caring.
My only complaint is that despite my offering my insurance card at the reception …
My mother has been a patient here for the past month for radiation. She would like to give a special thank you to Maria, the nurses Steve, Milly, Sui, Whitney and Dr. Hall. You all have been excellent in terms of quality care, and communication. She recommends this staff to anyone reading this.
The entire staff of your hospital was very attentive with my stay there. Thank you to all.
I recently had surgery and I had never been to Mercy Hospital but I had an incredible first experience. The staff members were very kind and considerate. I was told to get there at 5:30am but wasn’t brought in to my surgery until 11:00am, …
I was very unhappy at mercy hospital. My procedure started 5 hours late. they did not keep me well informed about what was happening. Many of the nurses and people working in the lab were very rude. I will say there were a few nurses …
I was there on Saturday night, the experience in front desk, terrible, the lady to make registration , was terrible, she expense a lot of time with one patient, after she go inside with him, never come back. I had to ask a nurse for help …
Had an unfortunate and non-planned visit to Mercy. I was amazed by the quality of care and attentive medical staff. It was noteworthy, that EVERY employee I interacted with was attentive, engaging, and positive.
I have nothing but great things to say about Mercy Hospital and most of all it’s loving compassionate staff, specially 6C floor. Everyone treats the patient and eachother with respect and caring love. The compassion is felt from the spoken …
My experience at Mercy Hospital, the nurse’s and the doctors were all wonderful, they take very good care of you. I was very proud of there staff everybody is so friendly and giving.
This hospital lower my expectations with the treatment they give to the elderly people. I guess with maternity and other departments I THINK they might be good. But please avoid taking your elderly loved one to this hospital. Some nurses …
Prior ( always outpatient) experiences at Mercy were far better ; For unfathomable reasons my surgery scheduled for 1PM took place after 7PM and ended close to 10PM under general anesthesia ; instead of going home in the late afternoon as …
Mercy Hospital saved my life. Name is in total correspondence with the service they provide. If I could give a number it would be 10 plus, doctors, nurses, social workers, assistants, receptionist; it was not a single mistake during the …
The infusion department at Mercy Hospital has never disappointed me. The staff is courteous, understanding, and good at what they do. Pedro who is in charge of the department, Knows I have a problem and always gives me the special attention …
Avoid at all costs! I went through the ER and admitted into the hospital, I was released the next day without a diagnosis and a medication that gave me all the side effects. After several calls to doctors office, front desk, ER, and fitting …
I have been going to Mercy Hospital since July 2021 for outpatient services. They supply transportation from my residence to the hospital.The hospital as well as the transportation staff are very professional and considerate to my needs. I …
I have no words to describe the professionalism of Enrique, lead nurse in pre- op. He was kind, knowledgeable, patience. He took the time to explain all the medications, I have alergies and even when it was already in my chart, he called …
Horrible, just horrible. I never thought it possible that a patient could go for days in a hospital without being seen by a doctor. I was told later, in a follow up call by a hospital administrator, that Mercy Hospital gives itself up to …
My stay for the most part was good. I gave a four star because I think the discharge should be better. At discharge I was provided with generic instructions and none of my doctor’s specific instruction. For instance, I was to purchase …
Wonderful experience. I couldn’t have asked for a better group of nurses to care for me.
Fantastic hospital. I needed an emergency appendectomy while visiting Miami on vacation, and the hospital was great. Clean, modern, and all of the doctors, nurses, and staff were so wonderful the entire time during my stay. Highly recommend!!
You have no humanity.Dr Luis Orlando Fernandez . How dare you threaten to throw an elderly patient out before proper care can be arranged elsewhere.
Awful experience, do not come here for stomach pain. They will just remove your appendix when it has not perforated or burst. The hospital just wants more surgery’s so they can collect more money from your insurance.
After being involved in a horrific motorcycle accident, and being in the hospital for over five months. I was recommended to Mercy Hospital for my rehabilitation in the inpatient and outpatient recovery process, I could not be any more …
I was in for a total knee replacement and received great personal attention from the hospital staff. I’d like to add that nurse Jessica Del….was attending to me on Monday, Jan.17th. She was extremely caring and attentive to my needs. Great nurse!
My mom had surgery there and everything was great with the exception of the night shift. We had to stay over night and I stayed in the room with her. The night shift was sooooo loud and talkative and it was nothing related to the patients. …
The doctor and nurse who attended to me in the ER were absolutely amazing… I felt as if though a family member was caring for me.. they explained everything to me and the nurse held my hand while the doctor performed a painful procedure. I couldn’t have felt more comfortable than I did with both of them.
Dr. Fernandez, Juan, and the rest of staff providing exceptional service. I am grateful for everyone at Mercy Hospital from the lady guard, emergency room attendant, pharmaceutical gentlemen, radiology, nurses and doctor. Thank you for making my emergency visit amazing and painless.
I was rather comfortable at this hospital post-op. I received the visit of many staff members of different areas and departments to evaluate if i was satisfied and asking what could be make my experience better. I fast treatment and quick …
Great experience in the ER. Took a family member and the staff was amazing, very caring
I had surgery here and this city has to know that it has the best nurses ever!!!!. They rock!!!!. They are sympathetic, kind, funny, compassionate and tender heart!!!. I was lucky to be taken care by TONY IZQUIERDAZO Y EDUARDO FERNÁNDEZ …
Emergency was a nightmare, I had to wait over 15 minutes with a acute pain in my gallbladder, I was taking to a bed in the corridor because there were no rooms availble for about 5 hours until finally I was admitted to an emergency room …
My experience at Mercy Hospital was excellent. All employees were pleasant and kept me informed. Dr Temple spoke to my husband and me before and after surgery. The staff kept my husband informed as surgery was starting and also when everything was done. I felt very safe and comfortable during my stay.
The only problem I had was in admission because the man there wanted to deny me medical assistance, I had to cause a scandal and make myself uncomfortable to be treated, but the medical part was great.
I am being charged for a process that is covered by my insurance as Mercy apparently saw fit to have my mammogram evaluated by a radiologist not covered by my insurance. Without telling me and being aware of what my insurance was. …
Nurse Joanny 4 C is great
Very efficient
Nice …
Went to Mercy Hospital for labor. Nurses were great specially Jackie who has been there for 30 years she was professional and super helpful. Everyone overall was very attentive and made our experience smooth. Also, their food is great! which I feel is never the case for hospitals except for Mercy. Highly recommended!
It is unfortunate that Mercy Hospital has adapted policies that do not help improve the patient experience. Starting with the implementation of the QR Code in the parking lot. Directions on usage are not posted. Employees do not know how it …
Very disappointing experience that left me and my husband frustrated with the treatment we received. My newborn and I were neglected for over 24 hours with no pediatrician, no lactation assistance and after 48 hours of baby being born we …
Nov. 1 to Nov.15, 2021.
The nurses and assistants were truly excellent. Food was very good when they got it right. At times had to remind them that my diet was “diabetic – double …
The bedside manner of the physicians, nurses, and auxiliary staff was excellent. The views from the maternity ward are beautiful and calming. I felt confidence in my physician but not as much in the competence of the l&d nursing team. Overall I had a safe delivery and would recommend mercy.
All my nurses, Jerome, Mirielys, Karina, Tony, Maritza, Eduardo, Marlene and Dr. Henriques are amazing …
The team did a great job and did the most thorough exam and solved my overwhelming Gastro pain.
Excellent service and personal attention. The event gave me a new and highly …
Great hospital but parking has double in price from $3 just a year ago to $6… absolutely ridiculous.
The quality of care on the labor and delivery floor was great from start to finish. The nurses really try to accommodate you and your needs. They were quick, efficient, professional and friendly which is what you need in these types of …
Healthcare is super expensive in this country and now from $3 they have increased a flat rate parking cost to $5.99 just because they want to use a new parking system? Every single person that need to go to a hospital will end spending money, just for that reason the parking should be for free. What a lack of respect
I never been to Mercy Hospital before!! But wow the experience I had there was amazing the staff there is so kind and helpful and I was treated with respect.I had a out of patient procedure there!! from Dr.Estape to the nurses, …
I enjoyed my stay recovering for
most of the time. Thank you to the Labor & Delivery nurses Janette & Belinda. For the Mother & Baby unit nurses Christina, Marie, Nefertiti were amazing. …
Everyone from the emergency room, to the private room nurses, doctors and general staff including security are friendly, caring and helpful. The nursing director on the 6th floor, Mr. Hugo Arguello, has an open door policy and is quick to …
If i could give a negative star i would. We had to take a family member to the ER, and the front desk nurse was not attentive, and was on her phone and was a bit racist to us. She would not do the paper work fast enough to send our member …
The nursing staff and support staff were terrific: kind, sweet, highly attentive and responsive to my needs and concerns as a patient. Superb professionals! The doctors were skilled and willing to answer all my questions. Excellent team all around. I am very grateful for every one of them.
Very, very, bad experience. After having triple hernia surgery late Monday morning, and being rushed home an hour after waking up from the anesthesia, even though I was unable to urinate at all. Overnight I was in excruciating pain. …
Personel was courteous and fast on admittance, staff in the preop were personable, efficient and professional. Would highly recommend Mercy for tests, procedures and treatment!! In and out fast and felt very comfortable with my experience!
I work for Miami OBGYN at Mercy. My Mother started experiencing right upper quadrant pain of which turned out to be her gallbladder. I took her to the Emergency room and they were able to see my Mother within 15 minutes of her arriving …
My experience at Mercy hospital was Amazing. DR. Silverman changed my life. The whole staff and all the nurses were awesome and took great care of me and made sure I was comfortable my entire stay. Everything went smoothly as planned. I am …
Admitted with a bad infection, waited for the Infectious Disease since morning until 7pm when finally the nurse said he was still not answering his calls and would not come that day: I was running a 100+ fever and they would do nothing but …
Did an outpatient procedure to have my gallbladder removed and I’m thankful I was at Mercy hospital. The staff from beginning to finish was outstanding, professional and caring. The anesthesiologist eased me and answered all my questions …
I’m in Mercy Hospital and just had my second full knee replacement. I’ve been at Mercy Hospital for several procedures and the service has always been great. But I wanted to write about it this time because I have never felt like a VIP but …
Recently my 88 year old mother went in for heart issues during her four day stay there all was ok until I spoke to my mother one morning and she was crying a nurse named Patricia on 4th floor was mean to her couple of times always came in …
The staff at the emergency room at Mercy Hospital were fantastic. I came in late last night after taking a really bad fall and the nurses and attendees made me feel safe and comforted me during every scanning and procedure. They were all so …
I experienced the best ER visit at Mercy Hospital recently. I had a medical/dental emergency on a cruise ship. From the time I walked through the entrance, staff made me feel welcomed, safe and wisely cared for. They saved my life that day. I am grateful for Mercy Hospital staff.
It was impressive how well a scheduled outpatient procedure can be managed when each of the staff team members assumes their role with professionalism, kindness, helping each other, and taking their time to explain what the patient needs. I …
The worst hospital I have ever been too. My mother was there for 5 days and the doctors were horrible. Dr. Duran and Dr. Cesar Rodriguez never called me to update me. They would only spend 5 minutes in the room with my mother and father. My mom never got changed. They only changed the bed sheets once. The WOSRT!! Don’t go there.
Thank you Mercy Hospital, for being there for me and with me, during one of the (if not the) scariest time of my life. Special thanks to all 5 Carol team and it’s leadership. You do have rock stars working there. Please share my deepest appreciation to everyone!! Much love, Vinnie.
No one even took my vitals or insurance information they kept me there for hours and discharged me with pain medicine and muscle relaxants When that’s not even what I went in for …
Me and my wife had our baby 3/17/2022. The level of care this hospital provides is top notch. Thank you very much to the doctors, nurses and general staff. Best experience ever. Clean and modern, awesome views! The nurses need special …
I wish I knew the name of the male nurse, but I’ll just put the story here. I was waiting for my endoscopy/sigmoidoscopy and I was about 26 weeks pregnant. He saw me struggling to put on the hospital socks I’d been tasked with putting on …
First and foremost I am a nurse that got very sick from an elective surgery and was taken to this hospital. This hospital and its staff from the moment of admission to discharge was exceptional and caring. The e.r nurses and holding …
Doctor Dayana Sampson took care of me perfectly. She is very knowledgeable, pleasant and caring person. I was extremely satisfied with the visit and can definitely recommend the Mercy Hospital as the place with the best personnel. The waiting lines were short and everyone was kind and caring.
We arrived at this hospital at night to treat my son. And to our surprise we were served in five minutes. Doctor Alvino immediately arrived at the emergency room. He gave us the diagnosis, they did the tests, and in two hours we left for …
We cannot thank the amazing nurses and staff at the 5 Caroll unit at Mercy Hospital enough. The staff on this floor were the most professional, attentive and companionate health care workers we had ever come across. No one ever wants to …
Gloria was absolutely fantastic. She was extremely, courteous professional while taking my CAT Scan. She made what could have a been a very stressful procedure very peaceful. I have been to other hospitals in the area Not to name …
Excellent services from the front desks to the radiation technicians, surgical staffs, to the utility employees – bathroom very clean. They let you feel at home as soon as you step-in to the facility. Thank you and God bless you for doing your purpose with passion!
I recently underwent a procedure at Mercy Hospital and to say that I was a bit scared is an understatement. Everyone was so caring and helpful that it actually calmed me down quickly. From the moment I walked in to the moment I checked out …
My nurses were nice and the X-ray guy. That’s it. I went in with cough and high fever. I told them I had blood pressure problems. No one took my blood pressure when I came in. The doctor came in and saw me from the door. He never heard my …
My husband was admitted on Carrol 7 floor on February 8, 2022. He had his ostomy reversed. Everything was perfect. All the nurses on this floor took good care of my husband and were very attentive to his needs. The food was also very good. Will recommend this hospital highly!!
Had my first baby boy on 2/9/2022. The team of doctors and nurses made my labor and delivery so easy and memorable. I thanks to their help I was able to deliver naturally with not one stitch to show for it in 12 hours. My husband , son and I are forever thankful to mercy hospital for this amazing experience !
Just had my first born baby boy at Mercy on 2/10/2022! We had such a wonderful experience there. Mommy, daddy and BABY were all taken care off. No one left behind! Such wonderful support from nurses, doctors, consultants and staff! Thank u Mercy
It was truly a great experience with Nurse Betty, Aleskia, Domingo, Miriam, PCA Brittany and Rose. Throughout my whole stay they demonstrated patience and were truly amazingly understanding to my needs
All personnel including nurses and assistants were so kind and professional, very happy with the hospital.
Love it… Quick Service, Nurses were friendly and the doctor was very nice aside from cute 🥰 …
From the front door to the discharge, the experience was excellent!! The speed and the care of all ER personnel was amazing.
No wait time whatsoever, I got attended immediately. Dr. Ravishanker Sujakumar was attentive and explained everything thoroughly and nurse Indi was amazing as well.
Received exceptional care during the delivery and postpartum from the team of doctors and nurses on the labor and delivery floor.
I had the best nurse ever Cristina Garcia 👏🏻👏🏻👏🏻👏🏻and Doctors Dayana Samson and Marilyn d Leon… very dedicated team…. Thanks again…. …
As much as I HATE hospitals and needles, when I entered ER at Mercy Hospital (first time there) I had a very pleasant experience with all the staff and ESPECIALLY with the head doctor that night of 8/15/2022 at ER. Totally satisfied
It was an excellent experience. All very well organized and a careful and professional treatment. Thank you for your services.
Dr Viera was extraordinarily rude and had no kind bedside manner. He disrespected me during one of the worst times in my life. I expected better care at Mercy. He discharged me way too early and I fell down shortly after I left the hospital. I secured legal help due to this.
All the staff at this hospital is very professional and kind. Everyone truly goes out of their way to assist the patients. I was treated very well.
Out of every single hospital I’ve ever had the displeasure of being admitted to I swear this is a resort. They must either pay their employees very very well or give them a bunch of time off because listen when I tell you these people love …
Our experience was great! Amazing and prompt service. We were treated with love and care since we arrived. Karelia, Karen, Lisette and the entire ICU team were amazing. Our nurse upstairs MIMI was out of this world! They made my moms stay less difficult. I would recommend the Mercy Hospital with eyes closed.
My first time at Mercy Hospital as a patient, and the experience was great. The professionals who attended me, from the ER to the floor, in addition to being friendly, always showed me empathy and quality in their work. I almost missed …
Great attention the nurse are really sweet the tell you all the medication they are giving and for what’s the room are clear the food hot and delicious they come to the room to tell you the menu and ask you what will you like to eat doctors are the best no complaint i love this hospital
During my admission and surgery, I’ve never met such an well organized staff. From Floor nurse , the prep nurse, and pACU nurses. The anesthesia staff amazing! Everyone was so caring, I have anxiety very bad. It was like they knew without …
The emergency room is great. I can’t say the same for the hospital. My mom went in for surgery on a cyst in her kidney. Because of an infection she couldn’t have surgery. So they put her in a room with no antibiotics. Every hour we called …
Mercy used to be so wonderful. Maybe the HCA being added to the name changed things. No idea. But my sister went in on Friday with chest pains and spent a terrible weekend. Mostly ignored. She mentioned several times, she doesn’t eat meat …
EXCELLENT Service!!!!🙏❤️ Very pleased and impressed with the professionalism, quality and human attention that my mother received. Doctors and nurses, in general all office personnel devoted to the attention and well being of the patients. THANK YOU. …
I don’t remember a whole lot from my ER visit, but what I do remember from the nurses and doctors who attended me afterwards was world class care. They care about the patient and their objective is to improve the health of the patient unlike other medical facilities now a days. They treated me with dignity and respect. Thank you!
I love Mercy hospital doctors know what their doing and nurses. Always fast visit not like other hostal so much of wait time!! I recommend 100%
Terrible Parking system. I canceled my doctor’s appointment, as I couldn’t park. The new application is not working.
There are no employees to help patients, but there is an employee when you leave …
It’s an amazing extraordinary experience. I came in with much pain unable to stand, talk. But, the nurses and doctors jump straight into action. And by Jehovah’s grace they did a wonderful job. Thank you HCA Florida Mercy Hospital.
At night and in a case of emergency not knowing what to expect to feel that you came to a good hospital within the first 20 mins and completely feeling save is hard to achieve these days. All the staff, the Doctors and nurses were so nice and competent. Very grateful to this management.
Care at its best!
From the moment we arrived into Mercy the staff were very helpful. Ana, Amy, …
I had my first baby at the Mercy hospital, and I am so glad I made the decision to stay with them for the second one. My baby had to stay in NICU for a week, and everyone (doctors, nurses, staff) went out of their way to ease up the …
The ER at this facility is absolutely terrible. All staff are preoccupied and rude and just care about scaring you to get admitted into the hospital. They are least interested in giving patients any care or compassion. We are travellers and …
The staff at Mercy was outstanding in the care of my 92.5 year old dad. Very attentive and always pleasant and accommodating while maintaining their professional demeanor. The staff on the 8th floor was exceptionally pleasant to us. We hope they get recognized for their abilities and skills.
The chemo staff at their new infusion center is top notch. They are all so sweet and caring. They understand that their patients are scared and they do their best to take the fear away and explain things so well. I just finished my treatment, I’m going to miss them, but I won’t miss the treatment ( lol).
Hello, I had surgery there on 4/5 and it was the best experience I have ever had at an hospital. The staff was amazing they treated me so well! They showed me empathy, they made she I was comfortable after surgery and the pre-op process was smooth sailing. I would definitely use Mercy again if I ever needed services there.
The registration person did not take my primary care physicians name. I offered to give her the full contact information but she said “it will show up in our data bank”. Obviously it did not and they left it empty. In addition they did not …
I was brought by ambulance to the ER. I had literally fallen flat on my face. Even though I walked away with a broken nose, my experience at the ER beginning with the ambulance service was absolutely excellent. In the ambulance I truly felt …
The Hospital standard rooms provide an appropriate service. Nurses and doctors care about your health and and very receptive. There are opportunities to improve food in liquid diets and auxiliary furniture for the companion to spend the …
During my surgery, I’ve never met such an well organized staff. From Rosie the prep nurse. The anesthesia staff amazing! Everyone was so caring, I have anxiety very bad. It was like they knew without me saying anything. I would like to …
Terrible hospital I went in by emergency rooms with blood pressure problem 186 little hight and chest Pain …
But went I has admitted to the mercy hospital that has went the problem starts …
Very disappointed with Mercy Hospital Miami, went to the emergency room twice in the same month for the same condition, arritmia possible tachycardia and dehydration, stay for two hours and was sent home with everything is normal!!!!! …
Did appendectomy with Dr. Barrios. Super professional team, and the doctor was very caring and communicative. Thanks to all hospital staff, very good experience.
I want to share my experience at Mercy.When I was asking around a good hospital to deliver my baby girl all my friends recommended this hospital and let me tell you that since we came until the day we were discharge the caring and love that …
Its been a very horrible experience with mercy hospital. I just know my attenting physical I can’t trust them. I keep complaining pain on ileostomy. My attenting physical doctor rolling his eyes at me and telling I need to lose weight. …
The parking went up twice as much, now it’s $5.99, are they are out of their mind. Had to stop at the elevator, take a picture of the QR code,fill in all the info, then the gate wouldn’t lift,Total hassle, alot of people were having trouble.
Worse hospital experience ever. Pathetic that the level of care is so subpar. A room with a view in a third world country…that about sums it up. No meds, no food, no one reads and obviously do not care. If it’s the weekend…plan on dying …
EDIT—Although the staff was wonderful, Mercy Hospital sent my bill to a collections agency only 15 days after I went into the emergency room. They made no attempts to contact me by phone regarding a debt or a plan to pay it. Not to …
Everyone at Mercy was personable, knowledgeable, and professional in every aspect of my visit. I work for an HCA Florida hospital. Mercy Hospital is a hour and a half from my house, but because of quality of care I received, I would definitely return.
I went to this hospital to have my chronic headaches treated or at least diagnosed. Upon entering, I asked the receptionist for some help. Instead, she lept over the counter and started clawing at me. But there just happen to be some guns …
I absolutely loved everyone who took care of me. I wish I wrote down everyone’s name but my doctor Cardenas, the staff in the operating room, my nurses, nurse Libby and everyone in the recovery center were absolutely amazing.
not aware if this is a monitored account
but i had probably one of the most unprofessional attention ever in my life …
Physician-Dermatologist Dr. Rodriguez Valdes is an outstanding physician; I am a new patient. I was treated well, listened to, not scolded for the delay in seeking treatment. THE Dr. was the only one of 3 physicians who knew of my …
Nobody wants to be in a hospital, but I can tell you that I had never received such an extraordinary care. We have been on the 8th floor (8 Carroll) for several days. I have not words to express my gratitude to the staff there, all the …
ER attending nurse was great! Very friendly and professional! When I was taken to my room at the 6th floor, receiving nurse Mac was friendly and helpful but she was at the end of her shift so a new nurse Keila came in! Another great, …
My father is in the rehabilitation unit. He asked his nurse to help him since he can’t move his legs. But the nurse who answered his blue light call treated him badly while my sister was on the phone. She said she would know help him if he …
I had my second baby at Mercy Hospital in October, 2022. I went in as an emergency C-section due to preclamsia and my experience in Labor and delivery was great as well as in recovery. Once I was in my room my night nurses were great. I had …
I had a relative that was taken to the Mercy ER and then admitted and spent time in the 5th and 6th floor. My family would like to thank the ER staff, directors and staff on each floor. Everyone was kind, professional, and very …
I came to this hospital last week, and unfortunately I’m still here. But… I am more than blessed and lucky that I’m at Mercy. The staff, everyone from the housekeeping, food service, to the administration is absolutely amazing. …
It was very well organized, the employees were very polite and helpful, Marta Perez who does the mammograms was exceptional and everything was done professionally and quickly. I was impressed with how much Mercy Hospital has improved!
I had a discriminatory experience during my ride with the ambulance to the hospital, however, Yani was able to turn everything around. She was extremely attentive and filled with energy which distracted me from my symptoms as she kept a …
I had the most amazing care during my Hospital stay. My Doctor was very nice and answered all my questions. My nurse was very attentive and sweet.
My experience at Mercy hospital was extraordinary! The service was great, the staff was very professional and very attentive. They made massive efforts to make me feel safe and cared after on the 4th floor. I walked into the hospital so …
I was always kept on track via text, phone call and registration. At the moment of arrival to the hospital the registration process was fast and expedient, taken very soon to the pre-surgery area and being taken care of by nurses and …
Very good attended. Very nice the personal. Clean. Organized. Everybody knows how to do. The technician that made to me the CT scan, was very nice with me, attending my necesites for my health and my age. I am very satisfied of HCA Florida Mercy Hospital.
Emergency room was very efficient. When I reached the floor ,y first nurse was amazing. I wrote a letter to Mercy re her. The doctors cleared up my problem and sent me home ASAP.
I wanted to give Ruth and Guillermo a shout out for the way they assisted me with an issue with parking violations I received! Considering my mom is in critical condition and has been in Mercy for 6 weeks, they were kind, court ours and …
Best nurses EVER in the 7th floor
They are so sweet and loving, they make your moments here like home … ♥️
Gloria from Radiology played such an amazing role in my visit. Really went above and beyond to make sure I was taken care of. Was very anxious to get some exams and she played a major role in expediting the whole process. Thank you again Gloria!
Emilia (sonogram tech) and doctors performing my thyroid biopsy were very professional and caring. They really made me feel relaxed and at ease during the procedure. Thank you!
BEST HOSPITAL EVER. I had my baby last Saturday and I can’t share a better experience at Mercy Hospital. Nurses and doctors were amazing, the whole care team pre-partum and post-partum was informative, friendly and ready to take care of me and my baby right away. Very very happy with the overall service, food, bed, everything was great.
Emergency Room service is EXCELLENT!
My nurse Indira Llanos and Manuela have been very attentive, kind and personal and very thorough. I was never treated as just another patient that’s …
The nurse that I had was extremely rude. The doctor discharged me 2 hours after arriving didn’t even as if I was okay before discharging. As a person born with sickle cell if you are having a pain crisis I advise do not ever come here for …
Silvia Blanco
I went for my first therapy at the Rehab Center and it was an awesome experience. My therapist is Luis Sanchez and he is very detailed, helpful and …
I had my first boy at mercy hospital and let me tell you the nurses doctors and all staff were extremely kind, attentive and informative. They helped me and my husband soo much during my stay in the hospital. The doctor and anesthesiologist who performed my c section did an INCREDIBLE job and all clinical staff were truly empathetic.
At first I thought mercy was a good hospital so I traveled 40 minutes out to seek care. They were quick with admission which I thought was good. They kept me 4 nights to ring no solution, so I was ready to go. The follow up numbers did not …
I am sorry to say that mercy hospital is not as good as some people say. My father was hospitalized for a month with covid-19, the nurses are lazy, they did not do their job correctly, the room was never cleaned, here I show photos of the …
Words can’t describe how thankful I am for this hospital. If I could give them more stars I would. Place full of beautiful people doing the jobs they can at the best. RN Marisol and Dr. Soriano are 20/10 people. Thankful and grateful.🙏🏽 …
It feels like there’s a team determined to help you. The knowledge of the ENTs is superb. The nurses take great care of you. Rooms are private, even in ICU. The food is delicious (yes, the hospital food). While I await my discharge, I’m in good hands.
My husband had an appointment with the gastroenterologist, but we couldn’t park.
They add a new app Pay by phone, which works in other places, but not at Mercy’s …
Overall great experience. The surgeon and his team were better than exceptional. The way they cared for me and my comfort pre-op was truly appreciated. The lCU nurses were sincere/caring, empathetic, encouraging and knowledgeable. They also …
Just had a baby in Mercy hospital & I still can’t grasp how after 6 days of somewhat intense labor & process I feel like I came not from c section but from therapeutic experience… EVERY SINGLE NURSE is like an angel on duty… This place left …
Everyone at the hospital was incredibly nice and I felt very well taken care of. All of the staff was warm and friendly and they did all of the necessary tests in the emergency room. Overall, I was incredibly happy with the level of care I received at this hospital.
This has to be the worst business I’ve ever experienced. I have been charged 6 times over the last 3 months for 1 visit for all different items of my visit. If they can’t figure out what I owe after 1 month how do you expect people to pay …
On 8/12/2022 at 1:45 am, I brought my mother to the ER complaining of vomit and diarrea. She was taken in quickly, a CT scan was performed and revealed inflammation of the colon. She was given fluids and a bag of potassium. I told ER …
I am very satisfied with the way everyone treated me. I always expect cold professionalism in a hospital, especially an ER but everyone there was warm and friendly. They took care of my issue quickly and I was handled with sensitivity. No …
Not a good experience at all. The only good thing about this hospital is its nurses who can not give a better service because of the number of patients assigned to them. They do everything they can. On the medical side, a very bad …
Our overall delivery experience was great. Ashley was our labor and delivery nurse and she was amazing, she listened to us, she was attentive and hands on. Dr. Guell also was a great partner and made the delivery experience manageable. …
If I could break this into 2 sections, i would give 1 star to the first section and 5 to the second section. …
Extremely, fast, efficient and very kind. Had surgery and felt way better immediately after! Highly recommend! And a pretty view too!
Absolutely amazing experience in the ER. The staff and doctors are knowledgeable, friendly and caring. I highly recommend coming here. I’ve been in and out of hospitals and emergency rooms for the past two months, so I know my hospitals. This hospital is comparable to Ciders Sinai in LA with the quality of care.
Ultrasound specialist Maicol or Michael I hope I spell it right was so nice to us from beginning. Straight to the point, good communication, good vibe, good service. Is all I ask and is what I am receiving from every mercy hospital …
Everything was perfect! My doctor was thankfully the on call OB which was nice for me. Dr. Carlos Garcia was absolutely amazing during my entire pregnancy as well as delivery. The nurses were exceptional and always ensured they had a pass …
My first nurse in preop gave me a thank you card and signed it. I have enjoyed getting all the Mercy Hospital team players to also sign the card and I’m at 12 names so far in one a day. Your relationship with the patient has been the best.
My mom had a surgery there and we are really happy with how she was treated. She felt taken care of. Everyone was lovely and made her experience really good. Thank you Mercy for supporting people in their worst moments.
valet will disappear at 7 pm so be careful not to be there a minute passed 7 pm, my aunt had to go on a long and dark scavenger hunt for her keys and car, other than that the nurses and staff were very nice, my mom’s surgery appt was at 8 …