Serving Buffalo and Western New York communities, Mercy Hospital of Buffalo is a tertiary care center that offers the highest level of stroke and heart care. Accredited by the Joint Commission to treat the most complex stroke cases, we also deliver a full range of cardiac care.
| Sunday Open 24 hours Monday Open 24 hours Tuesday Open 24 hours Wednesday Open 24 hours Thursday Open 24 hours Friday Open 24 hours Saturday Open 24 hours |
565 Abbott Rd, Buffalo, NY 14220
my grandmother has been here for about two months now and every time we come here to visit she tells us how the nurses are mean to her and are very rough with her, the most recent time we came to visit she was screaming “help” and her light …
Nursing staff is great but not enough of them
Response time sometimes 1/2 hour bad when you really have to go to the bathroom
6 east is not run very efficient by nurse manager …
I love sitting here for 45 min waiting to get a iv bag and still waiting at this point I want to go home I’m over this hospital they have nothing right
Waiting hours for wife’s hand injury. Not sure if anyone here to view xrays. She’s in pain.
Should have went elsewhere. If I could give less than one star I would
I’m currently here. I’ve never had to wait 2 hours for a discharge paperwork. This place literally is so unorganized. I’m about to just walk out and never return here ever again.
The horrors that were my experience of labor and delivery. You wouldn’t believe even if I told you. Just don’t bother and have your baby elsewhere.
Terrible expierence. If I could give 0 stars I would. Rude staff on multiple occasions and overall wasted time going there. Woudl not reccomend, take the trip to a different hospital.
I’ve never met a ruder bunch of nurses. This hospital makes Degraff look good.
I’m saving it for when MANAGEMENT CALLS…. After being hijacked by their ambulance waiting several hours, no beds… Triage doc let’s me go…2 hrs so far, waiting
The Doctors and nurses are great! Very caring and pleasant during my stay…the foods not bad and the room was very clean….
I HAVE NOTHING BUT PRAISE FOR THE NURSING STAFF OF MERCY! THEY WERE SO VERY CARING & COMPETENT. I THOUGHT THE FOOD WAS GREAT TO. & ANY LAB WORK I NEEDED WAS EXPLAINED TO ME SO I WASN’T SCARED. MY THANKS TO ALL FOR MY QUICK RECOVERY.
Disappointed with the ER nursing staff. Dismissed my serious issue with sarcasm and smirking. Just upset me. I pray they learn patience and kindness ❤
I went to the hospital because of left arm pain and leg pain .I was seen by Jamie he was very rude he ask me what I wanted to do he seemed like he was mocking me asking me if I was diabetic I told him I was never tested he said I should …
I am very impressed with the staff here. Really well treated by the nurses they are very professional and caring best I have met. Food not too good great
Been to the ER 2 days in a row. Was not seen. Spent hours both times just sitting around and waiting. Not a good hospital. I got treated poorly. Will never go there again.
I just moved to West Seneca less than a month ago. This is the worst ER experience I’ve ever had!!!
At night, in a hospital when people often want coffee, they have one person working. The line is often as busy as the day, when 4-6 people are working, so they are clearly making money
Yes I am also here to tell you that this place is terrible but that’s not gonna help I want to tell you guys to stand up for yourself and do everything you absolutely can everything that’s possible to get better service for yourself if you’re reading this you deserve the best so speak up for before you ever show up here
This is the worst hospital I have ever been to, they put you in a exam room then put you in the hallway where there is no privacy, they never gave me a hospital gown where when I went to get my X-ray done I was told to take my bra and shirt off with nothing covering me, they need a better way to handle the patients I will not be back!!!
Dishonest people, they lady makes me sign paperwork to transfer me to specific nursing home, and the next day they said the room at that nursing home is no longer available, and you have to leave, even though I was still healing from my …
Arrived at 11:30 PM finally made it into back 3:30 AM
This is the worse 🏥 I have ever dealed with. Very bad nurcing team and horrible customer service. I am now in the hospital for an emergency for over 8 hours. Nurses do not care and are horrible.I do not recommend this place to any one …
Hello i been there several times for my sezuries and i was not in good shape and everytime i go there they don’t do nothing for me i spend hours and get discharge and go right back again it is a repeated thing and on top of that there is …
My son was quickly seen in the ER do to his symptoms which was great BUT I left with a bad taste in my mouth because the ER doctor was very condescending to me and lacked compassion for our situation.
In God’s name,why would Mercy Hospital stop their Day Procedure Unit on the 4th floor from doing the infusion process for the sick and elderly out patients?They really don’t have any real alternatives to get these life saving …
Went to hospital on july 17 2018 for chest pains had ekg blood work xrays all came out good doctor came in
I ask what was wrong why Im getting pains he said it is a none emgerncy and go …
Friendly, polite staffing, actually didn’t take long to be seen first time there. Second trip a bit longer if I remember correctly the computers were down. But not very long at all.
Very very very poor service! They get so busy and only have 2 doctors seeing the patients. You’ll be sitting for hours in the waiting room just to get in the back to wait more hours until the doctor come see you. Get it together !!!!
If i could leave negative 5 I would … walked in at 6pm checked in told me to have a seat 1030pm came around and still didn’t get called to the back.. lady came around trying to say sorry and offer 5$ Tim hortons card… what a joke of a …
Sitting in Triage 1. Place is filthy. Fluids bag hooked up to tv bracket on wall. Floors and tables dirty. Garbage overflowing.
Patient check in. Women were rude. On cellphone. Not happy
Best hospital. Been here many many times. I was even born here! Clean hospital; friendliest staff here now and the wait isn’t too long compared to other hospitals I’ve been to in the past.
Worst hospital EVER, maternity ward will falsify birth certificates with no thought, they treat people horrible and smile in your face
So this weekend my husband ended having surgery at mercy hospital his name was javier baez lindsay and a couple of other nurses on the 6th floor took care of us they were amazing explained everything to us and always kept a …
I been in the er from 3pm and it is currently 11 pm and I’m still sitting in the same spot , no one has come to check on me without me asking 15 times before hand if I could leave and I was okay enough I would
The covid 4th floor overflow girls were awesome.They did get me healthy and home in a week.More importantly they CARED.God bless you girls I love you all.The specialist were also the best.From 1/2 of the covid brother Dan D.Off oxygen and walking through walls feet swelled a little.(gift basket to follow)
It’s a great hospital but most of the staff and security can be very rude most of the time for no reason I understand that that the staff and security has a lot of pressure onTheir shoulders but at else give the people who are seeing …
Run far from South Buffalo Mercy hispital . My mother was on 4 North and was discharged in same condition as she went in and when I called to ask for advise for my 86 year old mother Rebecca(aide) an Sara (nurse) were VERY angry and …
I go to Mercy Buffalo every week for paracentesis. This is the best hospital I have ever been to. The nurses and staff are professional and courteous..
I am soo upset right now I am damage from the lack of concern the doctors and nurses here at mercy hospital I’ve been sick for 3 weeks with severe headache and pressure pain and sweating hot and cold flashes and left arm pain and also heart …
Called for 3 weeks to get an MRI and no one could find the script or the authorization. Doctors office sent it 4 times!
Admittance from the E.R to the 5th floor was flawless, professional and courteous!
If you by chance occupy a room in 5 north? the staff, up and down (Doctors, …
I had stomach cramps and pain and constipation & mucus in stool , they told me take miralax for a week. Then the following week pains and etc went away and now I have the same pains and stuff… and they took 5 hours for nun
for starters, i went up to the check in counter in the emergency room and the girl gets a text message and tells me to hold on while she sends a text.. we get put into a room and we tell the nurse we would like the light shut off because it …
A 1* because I cannot give them a negative * The worst hospital experience that I have ever come across WITH anywhere in the WORLD!!!! and I’m from what what ‘they” consider a “third world country”, and yet we are a 100% better than this …
Great care! Was admitted and had surgery. Recovery and follow up went well too! They have improved from how it was many years ago, and I see them constantly getting better.
TERRIBLE. JUST TERRIBLE. Nurses took over an hour to respond to call button. Rude nurses and staff. Nurses just standing around drinking coffee instead of taking care of patients absolutely horrific experience. Never taking my father here again.
Disgusting dirty place spiraled down hill at a very fast pace. To be very ill and have to be stuck in a hallway on a bed with other it’s around you!? What about HIPPA? Doesn’t it matter no privacy no compassion. Ian young but dr was young …
I have never seen a doctor disrespect the way Darren Huffman did on 6/27/16 ,he complained that he didn’t have time for a patient from Kenmore mercy hospital and stated if the patient needed treatment in the er the staff upstairs will send …
We where at the Mac center in orchard park when they told my wife that she would have to be admitted to Mercy hospital she had to wait to see if they had room for her they said they did so they said they would transport her by ambulance it …
Horrible!!!!!! Nurses are absolutely ignorant need to quit there job!! On floor 4 on top of it!! You work with pregnant lady’s on labor and delivery and the one nurse I got was so ignorant I will never come back here!! Definitely not delivering my baby here!!
The hospital and treatment them selves great. Thier billing department horrible. Hung up on multiple times when asked to speak with a supervisor. Every time i asking a question i get diffrent answers for diffrent employees. Its like no one …
Do not take your loved one to this hospital. I lost both my parents to this dirty unclean hellhole. Nurses do not care and doctors will not help. I’ve seen better hospitals in Haiti. This place should be condemned and shut down for health hazard violations and malpractice. No Mercy Hospital is what it’s moniker should be!
If you are in pain, keep looking till you get the answer you need. I write this for informing purpose only. I had to make 4 er visits before a proper diagnosis. I was basically told there was nothing wrong with me(and made to feel I was …
I have never been in a place that disappointed me more… my sister is having back surgery in middle of blizzard was supposed to start at noon but had to be here at 6 am for testing surgery stated at 2:45 pm all the while I’m having to sit …
Loved the cheerful nurses who put up with some grumpy people! I was in here last year & again this year . I was truly amazed and pleased with the treatment while there & actually look forward to my next visit!
My pregnant wife and I have been waiting in the ER for the last 8 hours, for urgent test that were requested by her doctor to check on her and our baby’s health. Over 8 HOURS! How does it take that long to run test!?!? We haven’t even …
Had pretesting forvmy ablation on March 11…the CT scan went well and also the TEE.
The people were wonderful who attwnded to me..shout out to the younng man who …
This hospital 🏥 has serious problems. I visited India in 2010 and sprained my ankle. The modest but professional facility,put mercy hospital to shame. Ps. Im Catholic. …
The ER Dr. did Not even know what he was talking about! Very Poor treatment and ignorant. Because he did not know about my condition he has put my life in danger. He could have just admitted to not knowing or looked it up, but his ego got in the way. I’m in Worse shape after being there and following his instructions!
The baby ward was one of best experiences we could have had. All the nurses and doctors were wonderful and very kind.
I’ve been in the ER with my 84 yr old father since 2pm it’s now the next day at 1:15am the last hour and a half has been just waiting for “transport” to his assigned room. 15 mins ago I tried to ask about when he’d be transport and was …
I was transferred from another hospital and the Sunday I arrived at mercy was just before shift change. The nurse I got at a little after 7pm was very rude to me, stood out in the hall talking about me to another nurse about me being upset and told the aide she’s your problem tonight!!! Very unprofessional.
Been here for apx 4 hours and still haven’t seen anyone yet! Worst hospital I’ve ever been too! The nurses keep walking past looking in the room and they are at the desk laughing and giggling like someone’s saw me !! Worst hospital ever
We arrive today at 10:30 pm and its 1:20am and we haven’t been seen by a doctor yet the ER isn’t full. The hospital currently changed the service and I believe it has been the worst change yet. One of my favorite hospital’s just became my worst nightmare.
I love this place. Good environment and very friendly stuff.
I came into the ER with chest pains and they never hooked me up to a machine for it. Blood was drawn but nothing was done about it. My boyfriend and I have been here for two days straight and all they care about it making money.
My brother in law slipped on some ice this past February, hit his head and was knocked unconscious. Was taken by ambulance to Mercy, where he remained unconscious for 2 hours. No one ordered any CT’s or MRI’s on him; he barely had x-rays. …
Added to my family today a beautiful little girl. The staff was great and vary respectful and understanding. Thank you all of mercy L &D for everything you girls rock.
My father who is currently a patient on floor 7. West wing. Was mocked by some RNs. Who took photos of his condition he is in. He was very hurt and embarrassed. I already spoke to someone but nothing will get done about it.
Do not get admitted to any floor. They tell you your gonna be discharged but take hours on something that should only take a half hour to do. It is not worth coming here. Find a different hospital to go to if you can. Never want to come back here if I dont have too
Just got home from hernia surgery and I have to say the place was great ! Very professional staff from the information desk to the surgeon . I felt like the staff really went all out to make my brief stay as pleasant as possible under the …
Terrible overall. Very rude and inept phone operators who provide inconsistent service and don’t know how to direct phone calls. Doctors were very dismissive of my issues and tried to administer unnecescary seditives. Slow service and lack …
They do get backed up because of drunk people, off the street people, or people that are really sick. They do a good job taking care of you the best they can. And they surprisingly have a lot of hot nurses, nurses aids, and other personnel.
I would do no stars if I could. This place is a joke. My father has been here for a month with pneumonia and diabetic shock. They are short staffed and it felt like that could care less about his needs. They say 1 or 2 days about things and …
The labor and delivery is super nice and amazing…but the er department was horrible…I told them my medication allergies told them why I was there and they didnt have any of that to the nurses…they gave me a med that they 95% sure I’ll …
Mercy hospital used to be a great hospital now you have staff nurses and doctors who seen very uncompassionate and very rude basically feels like you go to the hospital just to get judged and told you are stupid well that’s just how I feel anyone else?
This will be a two way rating. First I want to say the staff on H4 very nice and caring they are wonderful!
For my second rating I will give one ⭐️ …
Absolutely the best!!! I’ve been here 3 times in the last year and each time everyone has been extremely nice and professional, from the time I check in at the desk to the time I walk out to leave. Dr. Kansal and all the nurses that work with him made me feel so comfortable. Thank you Mercy Hospital
I want to compliment 2 particular nurses for their excellent care. I was on 5E from 9/18 -9/20 and the nurses names were Tonna & Ayana. I also want to recognize my day aide named Susan. …
This hospital gets a failing grade for lack of hospitality . They lost my $400 glasses and my dentures which cost me, out of pocket, $2,000. I called them to ask if they had a lost and found and I was coldly told that they do not, and …
Been in the ER with my elderly mom for 7 hours. Despite all her serious health problems they haven’t put her in a bed. She’s in a room with no nurse call button… no working TV, has no nurse checking on her and even though she can eat they haven’t bothered to give her anything to eat or drink… and they just don’t care
There is only like 4 people in the emergency room, I mean patients, it’s been two hours and I still haven’t been seen, if you have any medical problems do not come here, but they have plenty of staff standing around talking.
Sat in ER waiting room with my sister for three and a half hours waiting to be seen. I had to leave as it was 11:30, got home took in the garbage cans text my sister to see,if she has gotten seen yet, I’m guessing not. Hopefully she will …
Horrible male doctors. They discriminate at this hospital and diagnose you with things you Don’t have.drs are mostly indian and extremely rude to patients and families. Drs even have odacity to tell you they are not to treat your chronic …
My beautiful baby girl was born here almost 4 years ago. The ENTIRE nursing staff (mid wives etc) were all super friendly. Took excellent care of me & my daughter. Love this place (foods not so great but Tim Hortons coffee is down stairs lol)
I had surgery here. Everything went fine. The entire surgical team as well as the pre and post op nurses were great.
Went to the ER because my boyfriend was having severe chest pain. Told the woman at the front desk of his issues and she told us to have a seat she’ll be right with us. After waiting over half an hour and watching about ten people enter, …
I will never go back to Mercy Hospital. The Emergency Department. They are very unorganized and rude, especially the lady at the registry desk, and the Doctor, although the girls that did my CT SCAN were very nice!!! 😤 …
The staff was very pleasant explain to me everything that was going on during my test I would recommend this the hospital as far as my x-ray experience went I got an upper GI with contrast and they were amazing
Very disrespectful housekeeping department manager ignored and not answering simple questions, never go in their basement again.
I have been in the er for 3 hrs they put an IV in my arm then placed me in the waiting room. They forgot I was out there until I said something to the staff at front desk. The woman then came out and said I put u in the wrong waiting room. …
By Far the WORST HOSPITAL!!! Just the wait alone is Unreal. To be seen by a Doctor! We been here since 1am. Finally seen a P.Attend at 4am she said its only her & one other PA.. Its now 5 am and the can’t do any images until her unirne …
Went to the er waited for 5 hours to get tested for covid then told to wait a couple hours before checking online for my results I’ve been waiting all day and was just told my test wasn’t even sent through these nurses and doctors don’t make their patients a priority at all
Worst hospital in the area. Even when your provider wants you to be seen immediately due to possible diabetic ketoacidosis, they make you sit for 7 hours and wait for results that aren’t even accurate. I took my mother here and have been …
Shown empathy and competency in their care. Calling from out of state to talk with my Dad who was admitted for a surgery. Front desk and nurse station were so friendly and helpful.
This will be my second child at Mercy hospital .. my first born is 9 now so it’s been quite some time in between visits . . I won’t reveiw my first visit due to the length of time and changes in between visits .. but as for my second child …
I will not go to this hospital not ever, there is a patient who could have COVID-19. She can’t breathe, chest hurting, fever & body aches no one has came to help her, check on her or nothing. Left her sitting in the waiting room with other …
A++++, TO ALL MY NURSES, I WISH DOCTOR WOULD HAVE TALKED TO ME. AND IF SHE DID, I DO HAVE ANOTHER ISSUE, SHE DID NOT About my prior BACK ISSUES, WHICH LEFT ME IN EXTREME PAIN, never asked about my prescription opiates , im tolerant, but they never ask. And some old nurse, just Staring at me. Awful. Should just close down
The staff here are awesome and super friendly!!! After walking up the stairs from valet parking, some random lady that works there saw that I was pregnant and in major pain, yelled out to me labor and delivery 4th floor and ran and got a …
It’s tough to give a hospital five stars because Google says that means “Loved it” and it’s hard to equate a hospital visit with something I loved, but I’ll just say that I loved the care that they gave me in mid-July 2015 when I was in …
I wish i can give it a zero! This hospital almost killed me and my son. I gave birth here a year ago and still till this day still bleeding, could not breastfeed my baby because they left chunks of placenta inside, complained about the …
Thank you so much, for the staff working here & to Dr. Haq’s team! Trinity Cardiology ordered the tests my husband needed & 7 days later the angio revealed a 95% blockage, which was stented that day! Many thanks to all!
I received excellent care on my recent visit to the ER and 3 nights in the hospital following an emergency procedure. I felt my “guardian angel” lead me to this hospital when I was so sick. Thank you for your immediate help and diagnose of my illness.
My mother had surgery today at Mercy Hospital. The valet attendants were so helpful I needed to express how amazing they were to help us ! 5 ⭐️ nice , polite and quality service!
If you know nothing of Health or Medicine go somewhere else!
My Father came in as an emergency case because of a stroke. We received …
Worst ER in Western New York! My mother was brought in 8 hrs ago, for a suspected stroke. WE ARE STILL IN THE ER WAITING ROOM! I WILL BE TALKING TO SOMEBODY ABOUT THIS! …
I was seen here in august for a hand injury I waited for 2 1/2 hours to get my xray, then waited another 5 hours for them to tell me they couldn’t read my xrays and sent me home in a splint. I just received my bill for this visit. They …
I cannot say enough about the excellent care my husband received when he was receiving his angiogram. Dr Conley who is affiliated with the hospital was excellent and the staff there was as well. Just moved to the area from Pittsburgh, so we had to find care and was fortunate enough to find it here Thank you!!
This hospital is so unorganized. My grandfather was in and out for 4 months after finally passing away and there is absolutely no communication. He was on different floors and every time they moved him it was like the first time he was …
Got here at 6pm. Didn’t get seen until 8. My boyfriend got his xray and we are still currently waiting for the PAPER RESULTS after 6 hours! The two front desk ladies are super rude and have nasty attititudes. I seen a nurse drop a patient …
Long waits, misdiagnoses, unnecessary prescriptions….and when they ask if there’s anything they can do to fix all that went wrong all I asked for was a waived co-pay and they said they couldn’t do that. Yup. Complained to admin and got a …
My wife and I were just here for the birth of our child. Hands-down an amazing experience from the nurses, nursing students, other staff, and food. Everything was done professionally and with kindness. Highly recommend for labor and delivery as well as maternity.
Excellent nursing staff, but had an incident in the parking ramp, some of the staff with black polo shirts parked in the handicap parking and patient discharge parking. Blaring loud hip hop music at very high levels in the parking ramp, …
My boyfriend woke me up at 3am because his lips hand and face were swollen. Gave him Benadryl but didn’t go away. So at 4am I drove him here (5min. Drive), 6am he still wasn’t seen and his face was still swollen!
If I could give this ER zero stars I would. I came in with chest pains and shortness of breath (I also have an autoimmune disease) and after waiting 3 hours to be seen I was given blood work and put into another waiting room without fluids. …
I just had appendicitis. This is my first surgery. I just want to say how wonderful the staff was , they made me feel very comfortable and calm. Also if I needed anything after my surgery it was taken care of. I am home now recovering. THANK YOU god bless
Went there yesterday with abdominal pain. Found out I had gall bladder stones and the doctor said I needed surgery.
The surgeon came in and told me they couldn’t do the surgery because it’s the …
I had the best experiance yesterday at Mercy Hospital. I was scheduled to have gull bladder surgery at 10am and needed to arrive by 8am. I arrived about 15 early and checked in at front desk. The security was great and very helpful they …
Waited to be seen in the ER tonight for almost 2 hours, and in that time they had not called one person. There were about 15 other people in the ER waiting to be seen. I left and will go to immediate care tomorrow. This is not the first or …
About 2-3 years ago one of the nurses restrained my mom in a chair holding her down pushing on her while she was having a seizure. The nurse said “no your not having a seizure” and basically told her to shut up …
There are good days and bad days here.
Three years ago had some issues walking. When I first went in, I was held for three days. They couldn’t figure out what was going on. So i was sent home. Here …
Aweful experience with my mother in law. She went in for pancreditis and had a stroke in the hospital. It took 9 days to get a diagnosis. The blind leading the blind here. Don’t come here, horrible treatment.
The care here is amazing in the ER. I had no wait time really and was satisfied with my care. One of the head nurses came around to see if everyone was ok. That’s a big thumbs up from me. Keep up the amazing work. The hospital with hospitality ❤️
I suffered a major heat attack on August 7, 2019 and was brought the Mercy Buffalo. I was zapped back to life about 4 times and am recovering from this life changing event. The entire cardiac team was top shelf but a special thank you has …
I wouldn’t bother going here if you have emergency. If you are lucky you get a room, if not you get stuck on a bed in a hall full of other patients with no privacy. Was left in a hall for almost 4 hours dehydrated with little to no contact …
Horrible experience. Very rude staff. My boyfriend had back surgery. They have never checked him for swelling anytime they’ve done rounds. They ignore him when he says he is in pain. Have had to give him his bed baths and change his soiled …
All of these nurses and doctors are rude and arrogant! I give this hospital ZERO stars, mainly because of their disgusting horrible staff. You work with people who are sick and scared, you think as a nurse you should be rude and give …
My mother is currently a patient in Mercy. She was taken by ambulance and was seen in the ER for possible stroke. She spent all day in the ER waiting for a room. They kept her overnight for observation. My 88 year old father wanted to stay …
If I could give this ER a zero I would. Rating is for Emergency dept. Poor treating of myself and other patients. Attempted to call a patient advocate while I was there and was told no one was avab. Requested the nursing supervisior and …
I ended up in the er because of a neurological episode treated horrible sent home with no treatment nurse flipped.out on me because I was crying and very emotional about what was happening to my body my mom could not believe how bad we were …
During delivery I was given a toxicology screening. My result was “abnormal” on Buprenorphine, which I have never taken. About 8 nurses and 5 doctors told me my result was “positive” and my baby was withdrawing (even though he had nothing …
Took my mother here to the er because she was having severe abdominal pain. At the check in desk there was a black woman who was very nasty to us and flicked her hand which was a gesture to tell us to stand back behind the rope until they …
I’ve never been treated so terribly in my life. They’ve ensured that I will probably die on my bathroom floor rather than risk calling an ambulance and get rushed to their ER again. No, I’m not calling the patient service number – nothing …
On August 5th I shattered my wrist in an awful fall. Upon my arrival in the ER I was treated very unprofessionally. My wrist was visibly disformed from the bones being crushed and jammed up into my hand. This was the most excruciating …
Would not go there multiple times had trouble when my aunt want in this time it’ll be the last for her to go there next time she’ll go somewhere else they had put here in the er near the covid patients not having rooms she had to stay in …
My stay in 633 on July 10th and 11th 2019 was horrible, though the night staff was good. My problem was the roommate and his wife who was there around the clock. They had the tv volume up continually. …
My mother was a patient in the ER for a flutter she felt in her chest. Was taken into a private room immediately, blood draws were done and a stat EKG was done within minutes. Staff was polite and knowledgable. They diagnosed her with a heart condition, and she’s been able to resume her everyday life.
I went in for a possible fractured wrist a few days ago and it was going smooth then all these people came in and out checking on me, I thought it was normal but than 3 people came in asking the same stuff as all the others. And then when …
Over the past 2 years, I’ve been a patient twice (neurosurgery) & my mother also has been a patient, both times very critical situations. The staff, right from the parking attendants to the head surgeon’s have my praise. I’m very grateful .
I want to thank all of the staff who are taking care of my mom in the med/surg unit. Everyone has been so pleasant and responded to all of our requests in the most compassionate manner. The medical conditions were explained to my family in …
I would like to share the experience myself and my family had with the staff at Mercy hospital. My mom was a patient at your hospital for the last two days of her life. The staff that took care of my mother were AMAZING!! Their care and …
My 80 year old father was flown in to the emergency room with a possible stroke . After a two hour drive for the family to get here and a five hour ( and counting) wait. Not one person has told us what is going on. The nurse was quite rude when she told us a five hour wait ” was nothing”.
Went to the ER on Thursday the 23rd, where they treated me like I was a drug addict who had come in to try to get medication. After FIVE HOURS they got my CatScan back and found that I had a compression fracture in my spine. Then they gave …
I received the worst care here. I was just to sick to drive to sisters hospital. I regret not driving to a better facility. I’ve been vomiting for four days straight severely dehydrated and had stained my stomach muscle from vomiting and …
My grandma had a heart attack (NSTEMI) and was admitted for a feW days. While there, she did an echocardiogram, EKGs, and a cardio-angiogram. Most staff were nice and helpful, maybe one or two were not patient enough to deal with a sick 86 …
In the past that 3 years ago I looked at the mercy hospital as the best in Buffalo there was good attention but now I think it is the worst. I was with my daughter because she suffers from seizure and the super obnoxious sick woman made me …
Everyone was compassionate and did a great job. I had several tests done and all departments were very professional. There was one person in admitting that doesn’t wear her mask or have a shield. I was uncomfortable checking in with her because I have health issues. Otherwise, great job.
Horrible horrible experience, my niece was born last week, the nurses were extremely brief and rude during the entire process for the first time parents. Baby had bilirubin and had been discharged after only a few hours under the lights, …
Every local knows you only go to Mercy when having a baby. If you’re sick And go here you won’t leave alive. I can’t tell you how many family members of mine died from improper care, neglect and/or infection. Illiterate nurses doing things …
Most recent experience mother battling alzheimer approaching end of life called at 1 am to Buffalo transport was told won’t take the payment info. Got woken up by 3 phone calls at 7 am being reprimanded that I should call Buffalo transport. …
My mom just had a brain crainitomy at mercy hospital on friday and the last few days have been far from comfortable for her. She did not have a room for 3 hrs after surgery and when she finally did have a room they failed to check up on her …
Went to the ER with lower back pain and left leg pain. Could barely walk. I was put in a room, they had taken blood work. A couple of hours later they came back and discharge me. They said I’m absolutely fine. I was in so much pain that …
I spent 9 hours in the Mercy E.R this past week…I was bumped around from room, to waiting room, to another room to another waiting room. I had one nurse lose my blood which resulted in an additional 2 hours there along with more blood …
Gave birth to my daughter here and the experience was traumatizing. I no longer want any children because of it. The only enjoyable part of the experience was an amazing L&D nurse named Bryn. Please save yourself the heartache and do not have your baby here.
Started my stay in the CCU as a transfer from KMH with heart attack. Then moved to the 7th floor, to get my cancer results. Every single person I came in contact with was wonderful! From the nurses, doctors & transport team. I stayed 6 days …
Family emergency happened took them in, got no information almost all day. No IV was given to family member for 3 days. Family member got dehydrated, confused, was unaware of anything happening. DOCTOR SENT FAMILY MEMBER HOME WITH A FEVER …
Nurse Danielle/ ICU/8th floor for my friend Shirley was so comforting not compromising her professionalism encouragingly optimistic with a good balance of one wanting to prepare themselves for what might happen to my dear friend. I believe …
Amazing Hospital for giving birth! Wife just gave birth to a happy healthy baby! Both her and the baby are healthy as can be! Great experience! Will be back if we have anymore kids! Wonderful Staff!
Last evening my fiancee had a allergic reaction to medicine she had gotten earlier in the day from an immediate care location. I drove her to Mercy hoping to verify she wasn’t going to need an epipen or to get an alternative medicine so the …
I personally have been here both for a scheduled surgery and an emergency visit, and my grandmother was here for treatment of a heart attack, a triple bypass surgery resulting from the heart attack, then pneumonia, and the diagnosis of lung …
I had surgery here last Friday and was treated very well by everyone I interacted with. The building is old but well maintained and very clean. People were kind and considerate. My husband who was there waiting while I was undergoing …
Sharing a room with another patient after having back surgery. The room had garbage on floor near garbage can. Including latex gloves and needle wrappers obviously from the staff. Bathroom tile grout is mostly black with mold. I had a few …
Went there multiple times with severe abdominal pain and was shrugged off ended up going to a different er a month later to be diagnosed with Crohn’s. I can’t put into words how horrible this hospital is avoid at all costs.
I went in to the ER today for possible blood clots and passing out after waking up from a nap and I’ve been waiting here for almost 8 hours and counting just to be seen. For God’s sake, they let somebody bleed out on the floor right next to me who was wheelchair bound they were waiting so long. What is going on with this place?
I have waited a year to post this review. I wanted to make sure I was not caught up in my emotions. Last year, my mother was sent to Hospice from Mercy Hospital. There was nothing Mercy could do to help her. That’s just how cancer goes. …
I went in through the ER due to a car accident I was in and being 31 weeks pregnant. I was taken to labor and delivery to have my babies heart monitored. My husband and I were greeted by the sweetest nurse Julie Scanlon. She knew I was …
The check-in to see your loved ones is a NIGHTMARE!!!!!!! Large open area with acoustics that lose your voice, so you end up screaming your info at the very hearing impaired, confused people behind the glass. Four people behind the glass …
Failure to provide patient centered care. The ER doctor lacked compassion and did not treat my grandmother and her family with dignity. Bizarrely, hospice/ palliative care was unavailable on a Saturday evening. Once comfort was chosen we …
Most of the staff very knowledgeable and kind. Helped me alot during my stay here ER wait was not long at all . Gave me results in a reasonable amount of time. Lindsey on 6 west helped me alot my first night here I was in pain and …
My mother was diagnosed with pneumonia and esophagus cancer from this hospital. She was in ICU the week and a half she was there. She needed constant care and suction to pull the fluids from her lungs. The staff, besides 3 nurses, was very …
If i could i would give them a zero out of 5 starts. My brother just went to the emergency room in the morning at Mercy’s for vomiting all night, excessive drooling, and severe dizziness. He waited hours to be seen and after they …
my sister cut her finger open really bad, where i could either see ligaments ir tendons. i rushed her to emergency, so far ive been waiting here for almost 4 hours. people are very nasty at the front desk (white lady that was checking me …
From the time i entered early am for surgery until discharge later that day, every staff member of nurses, doctors and transport personel, were the kindest people I’ve ever encountered. Very positive environment, staff were friendly and …
This would be a 500 page book if I went into detail of this hospital. I’ve had numerous stays and I really don’t know why I keep coming back. I get treated horrible because I have a chronic illness I get dismissed and not treated …
Spent over seven hours sitting in the ER waiting room constantly telling them my head hurts. They said they had to take the “serious” cases first. I guess a brain bleed isn’t serious. Terrible care by the ER administration I had to be …
My son was born here today. Your nurse’s seem a tad stressed, which is understandable. I was treated with a painful amount of indifference, but thats to be expected as I am only the father and this day was not about me. They took good care …
This place is a joke very little good people work here. Dr Lewis is great and Stephanie the 6th floor nurse is amazing. As well and Gina the nurse supervisor. My mom has had so many issues. I took videos of some of the stuff these nurses …
If this site would allow you to negative stars I would definitely put a negative 5 stars. I would say at least 90% of the staff there has no compassion, no empathy and only care about what they are going to eat or what all their coworkers …
The emergency room worked on my Father in a timely and professional manner.
My Dad was 95 years old and based on his age had limited medical options.
He was admitted to the 6th floor where he passed away. The nurses were so helpful and compassionate. Thank you …you guys are the Best.
I was there a year ago July. I was taken by ambulance to Mercy’s emergency room and admitted to ICU due to an Emergency Medical Situation that nearly ended my life! Thanks to the experienced and knowledgeable doctors and nurses in the …
Sitting in ER with my husband on a Wednesday evening, now after midnight so Thursday too. At first things went smoothly; check in good, PA & nurse good at first. Husband needed to go to ultrasound & CT scan after having I.V. antibiotics set …
Horrible place. Waiting is the name of the game for this hospital. My father waited over 3 hours to be seen in the ER, didn’t get a room until the following day and I don’t believe the doctors ever see patients earlier than 5 pm most days. …
Poor treatment. I called the ambulance for my brother who was having seizure and chest pain. When we got to mercy hospital, they didn’t see it as an emergency because he looked young and healthy and was still talking. They kept on asking my mom irrelevant questions instead of treating him. he later died few hours after that.
I am appalled at the fact you would leave an elderly man with what appears to be a severe infection in his foot (been bleeding for days and have concerns about necrotizing fasciitis) along with the water swelling in legs, concerns of a …
I went to ER for what I expected to be a Positive Covid Test. Turns out it was negative, I was taken by Ambulance to the Hospital for what they suspected to be much worse. The Staff on the 6th Floor (Room 632 specifically if I recall) was …
Very bad customer service at the emergency room security guard and stuff talk to you like thy talk to there kids it’s in emergency room and you don’t like like to serve ppl that is not in your raise them put a sing at the door or find another job
I cannot thank the staff in the ER, the front desk, the 7th floor and the Covid unit on the 5th floor enough for the wonderful care that my Mother received from Dec. 30, 2021 – Jan. 3, 2022!!! I also want to 1acknowledge the hospital patient advocate for all her assistance!!!
While at my hospital stay at Mercy Hospital i was treated by caring and compassionate professionals who took pride in the care of each and every one of their patients. The staff in the care unit was exceptional as well as the kindness they …
Professional manner, yeah right. Compassionate? If you consider Board of members making a lot of money while the actual staff is overworked and understaffed then maybe. The immediate staff is kind. But the leadership of this place is so …
I need to recognize the truly outstanding level of care I had at Mercy Hospital in Buffalo during recent spinal fusion surgery. I have had interactions with well over three dozen people during my 45 hours in the building. Every single …
I had my daughter at this hospital in December 2016. I had complications where after being in labor for a while I had to have a C-section and my blood pressure skyrocketed. They discharged me anyways home and then on Christmas Eve I had to …
This place is an absolute nightmare. Have not received one phone call from any nurse, doctor, etc. since my mother, who had a major surgery, has been there over a week. When I try to get ahold of someone it’s like pulling teeth and then I …
My husband had open heart surgery, and Dr. Downing did magic! The ICU unit and the cardiac unit did a wonderful job. Very efficient and professional. Excellent care.
We had our third child here, and the experience could not have been any better! The delivery and maternity wings were staffed by all excellent and caring people, and we did not have a single bad experience with anyone. This was quite different than the experience we had with our first two at a different hospital.
So thankful and grateful for the care I received at Mercy Hospital. The nurses were so lovely and compassionate. I went through a pregnancy loss there, and I was made to feel so comfortable and supported. I was in three different hospitals in the past week and I absolutely recommend Mercy over others in buffalo
Went in yesterday… with pretty significant pain in my lower left abdomen. After being sent there from urgent care, for blood work. They got me in triage very quickly. They took blood for the panel and offered me morphine for the pain. I …
Came in because of chest pain and shortness of breath. Got 2 tests for covid both negative. Still got thrown in a non isolation room for isolation where the air never worked I sweated profusely night and day. Nurses would not answer call …
MD never asked if my wife was breastfeeding before ordering IV tramadol. We mentioned several times that we had given birth in that very facility, but not the student, nurses or MD in the ER last night seemed to think that was important. …
Arrived fearing I was having a heart attack with a 170+ heart rate. Horribly rude and uncaring staff from the security/front desk to the nurses and doctor. I was threatened by a nurse, Gabriela, who was mad I chose to exercise my patient …
Horrible hospital, will not be coming back to give birth here. Nurse forced me to get epidural while I was pushing and in active labor. This made my baby distressed and pooped in me.Then they didn’t even ask me if I wanted delayed clamping …
Took my wife here for a Hysteroscopy. From the moment we arrived to the time we left, she was taken care of by the most skilled and caring group of doctors, nurses and technicians. We were both moved by the kindness we received. Thank you, wonderful people. Thank you, Buffalo Mercy Hospital…
If you go to this hospital you will never make it out alive unless you have an advocate you trust to your care. They made so many mistakes that I caught in the past when my father was under their care. But this time around they managed to …
I called an ambulance because I thought I was having a heart attack. Mercy hospital ruled it out with an ECG. I continued to have cold sweats and chest pain mixed with the feeling of light headedness and what felt like my heart skipping …
Called the ambulance for extreme pain in my kidneys.I was sent to Mercy ER they left in the hallway for 30 minutes before someone came to tell me I had to go wait in the front area because there are no rooms available. Now I can be …
Absolutely terrible! Breached my HIPPA and gave my info via call to them to someone I specifically said not to!!!!
1 1/2 years later still receiving bills for comp treatments.
Took my six year old. Had a 100% better experience here than I ever did at children’s!! Kinder, to both my child and myself. So patient with her sick irritation with the x-ray, throat swab, and urine collection. Completely impressed.
If I could give them negative 5 stars would. Terrible hospital, just saying… In my personal opinion insurance fraud? That’s just my opinion. This place is terrible.. Again, in my personal opinion.
Just spent 24 hours here with a possible TIA. Tremendously impressed by all the staff, from docs to moppers, and especially the nurses. Kind, personable, smart. Couldn’t ask for a better experience.
I would not go back to Mercy’s Emergency Department. Poor communication- they did not listen to me as a patient or. I said I was going to faint and asked to lie down. I was told there were no beds available and left in a wheel chair with …
I went to an urgent care facility and was directed to go to ER as what was going on could lead to fatal heart arrhythmia. I have a huge cardiac history. Got there. The Triage nurse seemed oblivious to the connection between low potassium …
I just went in cause my lung is partially collapsed they sat me in the waiting room and called 4 times for information after already telling and giving my info. Then they sat me back in the waiting room with partial breathes for 4 hours. I …
Many times I’ve encountered ignorant, inconsiderate staff members and subjected to their passive aggressive comments/questions and treated like a specimen.A hospital is no place for this sort of behavior. It’s shameful
Please do better for the sake of your patients
This hospital is the biggest joke in the whole world to call it a hospital is a joke immediate care would have put me in better hands. Let’s start off by when I was admitted and was watched over in the waiting room as I wanted to get a …
I had back surgery March 17th. Room 612. the TV’s were side by side, my eyes couldn’t handle two TV’s right next to each other, so for 4 days I didn’t watch Tv while my roommate had it on all night watching golden girls! 🤦♀️ …
It’s been three years since my recovery, I just want to thank you. When I was at my absolute worst, a couple nurses took the time to bathe me and wash my hair when I couldn’t on my own. You don’t know how much better you made me feel. I …
Called for an emergency. Operator directed my call to the appropriate department. Phone rang for 3 minutes until i heard the phone be picked up just to be hung up, this happened twice. Severely unprofessional. There’s more bad experiences I’ve had with this hospital but this was the icing on the cake. Avoid if you can
I guess that strike was not about patient care after all. After a MVA and being transported via ambulance my mother sits in the waiting room for 5 hours after a head injury. Nobody can tell us how longer. Staff is unfriendly and seem …
Had my first born here, the nurses and doctors were absolutely amazing, extremely helpful and just over all outstanding through the entire process, would highly recommend this hospital as far as labor and delivery goes. Only reason I’m …
Was very impressed by all of the staff during my outpatient surgery today. Everyone was polite and kind to us and to each other. Moved through the intake and discharge efficiently. We had three different gentlemen from the transport team …
My mom came here with difficulty breathing the hospital decided to admit her for about five days, they started with antibiotics to treat her then abruptly stopped but my mom never mentioned it to us. So she left in the same shape she …
I would not recommend this hospital, my mother went into this hospital with a possible urinary tract infection, and left 5 days later and went straight to hospice.
The level of non compassion is concerning. To come in via ambulance for a hip/back injury..to be left laying in the waiting room in a chair in extreme pain is unacceptable. Others waiting to be seen felt bad..the staff.did absolutely nothing to help us.
Horrific labor and delivery experience. They made us stay for 48 hours and I did not sleep for a single second. The number of times they came in the room to poke and prod the poor baby, and ask a million questions was absolutely ridiculous. …
My mom recently had a Hysterectomy done here and had a wonderful experience. Every nurse ( expecially the late night nurses) were outstanding and amazing. She had no complications and everything went smoothly. I also want to give a shout …
Please explain to me why I have to wear a mask but your staff doesnt . I was their Saturday evening when a11:00 pm staff came in the woman had a mask but it was under her chin she sat at the sign in desk white with brown hair also a nurses assistant was doing the same thing. Yo I might want to look at you cameras
my mother had kidney stones and was put in for surgery, they had christian crosses everywhere, and as a non christian thats super odd to me and i feel if i was a part of another religion i would be afraid to be here. next you have to be 12 …
I was worried when I saw poor reviews for the hospital BUT we had a VERY positive experience. We came to the ER and were seen in a reasonable amount of time. The doctors were compassionate and caring and helped us get through the first …
My last experience at mercy was probably the best experience I’ve had at a hospital in a long time. The staff was friendly, cheerful, and helpful. Ran multiple tests and had multiple conversations to come to a conclusion of medication …
Don’t bother coming to this hospital’s ER if you are in serious pain or ill. I got here at about 2:30AM, it is now 6AM and I never got seen. However a young lady came in behind me with abdominal pain which is the same thing I had, and she …
My recent experience was terrible. My son dislocated his arm in school he was in the worst pain. He told the registration nurse his pain level was 9. They placed us in triage room and nobody came to check on him at all. We waited for a hour …
Wonderful experience for the birth of our third child. Felt very well taken care of by the nurses, doctors, midwives, lactation consultants and staff. The l&d nurses were fantastic—caring and compassionate. Same goes for postpartum teams …
We were sent to the emergency room by my cardiologist because of problems with my blood pressure. I came in at 2:30 pm. The nurses immediately came in to take my vitals, blood work had an EKG and a chest x-ray done. They said the emergency …
I want to say thank you to the nursing staff working late 3/23/22 – 3/24/22 at Buffalo Mercy Hospital that took care of my daughter Ava. From check in, to triage, to the care she received in her room. Your professionalism and care was …
Recently when my son was in Mercy Hospital with a serious medical emergency, I called very early in the morning to get an update on his condition. Unfortunately the ER had their hands full. Luckily, there was a amazing woman named Angel …
My boyfriend was moved to the hall from room made to use urinals and commode in the hall with no privacy. He’s diabetic and they haven’t feed him lunch and it’s 430pm now. He also hasnt seen a doctor sence before 9am.
I gave this hospital a three stars been to Er x 3 no way to call for assistance left in hallway or room no information I’ve been on 5-6-7 floors excellent care in all the time asking if I needed anything Dietary menu contains items not …
Worst hospital I’ve ever been to. Staff is more interested in their phones than their patients. Be prepared to spend HOURS waiting for the most mundane tasks to be done.
Never had a problem at this hospital before, but I took my friend to the ER today after she slipped and broke her nose. The place was really dirty. On top of that it took 8 hours for a CT scan and some steri strips! Very unprofessional. I hope it doesn’t get any worse!
Me and my son came there to be seen and my son couldn’t breathe and they had him sitting in the waiting area since 10am and my son didn’t get seen til 1pm and then they sent him home saying he just got over the COVID and to go home but when …
This hospital is one of the worst. They don’t clean the rooms. Some of the nurses just want to sit around and socialize with co-workers. They slow. Some of the doctor’s try to kill off your love ones.
My wife went to the ER with chest pains on November 23. Spent all day with them running multiple test. She had an IV put in her left arm that was done very poorly and with blew her vain, hit a nerve or bone. They removed the IV and put …
Was thinking of moving to Buffalo, but after reading these reviews, that’s a huge NO. To the administration, what’s the patient services line going to do? Paper pushing! Glad you’re responsive online, but it doesn’t seem like you’re making …
Went in with a severe asthma attack and literally could not breathe. They made me wait for 2 hours before being seen and that was after my husband had to speak to the nurse because I was having a panic attack at that point thinking I was …
I would like to take the time in saying that I had both of my Children here. One of them being in NICU for an entire month. He was 2 months early ( nothing wrong with him at all) he just wanted to come early as they had said ❤️ The NICU …
Came into their “emergency room” with a cut finger needing stitches. Couldn’t stop the bleeding. Absolutely 0 urgency from anyone in this “emergency” room. I am on 4 and a half hours of waiting. How and why?? I am not waiting for a sandwich
I had surgery to remove my gallbladder 9 days ago. I had no prior experience with Mercy Hospital, but had a couple friends who said they had a good experience. Anyway, I was taken to the pre-op area and my nurse (Debbie) did the pre-op work …
Receptionists were extremely rude, as were the triage nurses. One raised her voice at me when I said I felt like I was going to pass out and also refused to give me any water. I had a heart rate of 180 bpm at the time, light headed, and …
Ok so let’s start from the beginning, I walked in with my sister she had red eye she was coughing very hard every 1-2 minutes the girl in the front desk was working with other person she took 10 minutes (it’s fine I was calm but not my …
I had brain surgery in January and had Covid too! I truly got the best care! The best doctors, nurses, nurses aides, everyone took excellent care of me! I made a complete recovery!!! …
Labor and delivery: the receptionist wasn’t welcoming. But the delivery team was amazing. The nurses and midwives were very helpful. One of the nurses (Jill is her name I think) was top on the list. Her dedication to her work and neatness …