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3421 W 9th St, Waterloo, IA 50702
(Translated by Google) Fast precise and clean
(Original)
Rapide précis et propre
(Translated by Google) For the treatment and professionalism of all employees
(Original) …
I was seen in ER for an elevated bp and elevated to the point of stroke level. The nurse I had was totally awesome. She was very competent in her job and it showed . The Dr whom I saw was the biggest jackass that I have ever dealt with. …
IVIiG …… 100%. >>>. A+ RN’s and all Staff also rate BEST OF THE BEST +++. Thank go> TEAM
This is the most chaotic and poorly run hospital in the state. Terrible patient care, and no one to operate phones to help resolve issues. If you want proper care AVOID AT ALL COST. …
Over night staff was amazing. Props to Clark. But day shift? I’m bad enough that I need admitted but not bad enough to feed or check in on in 5 hours? And then when u tell me you are at capacity that people are dying and offer to continue …
Verri god atention
Best in Waterloo!
Very polite and medically competent
Very friendly and caring staff
Don’t EVER take anyone here if they need mental help.
I live 2 minutes away and would still make a point to go elsewhere.
Would not recommend. Seek care elsewhere.
They helped us with our daughter and her behavior issues
Happy to be back where you receive Great Care
Friendly staff. Clean rooms, great food
My brother is there, care is not good. Very disappointed
Staff is pleasing and the food is pretty good and love the birthing units
Thanks to all the staff at mercy one for taking such good care of my wife!
Awful experience on more than one occasion. It took forever to get service both times I have visited, and all were very rude.
I had a asthma attack so I went to the emergency room and I had to wait 10 min just to get some help
I WAS TOTALLY MISSED TREATED BY THE ARNP IN THE EMERGENCY ROOM. TOTALLY DISAPPOINTED WITH A COMPLETELY WRONG DIALOGUES. SHE WAS TOTALLY UNINFORMED ABOUT WHAT, WHY I WAS THERE. I WILL NEVER EVER AGAIN GO TO THIS HOSPITAL OR EMERGENCY DEPARTMENT
Everything is great besides them giving your insurance the run around. Meanwhile “your medical bill does continue to age.”
I had an outpatient procedure done here – doctors, nurses, and support staff all very friendly and well-organized.
I’ve been sitting in the ER trying to be seen for 3 hours now and still haven’t seen a doctor don’t come here go some where else
Best care, caring and kind providers, pharmacy on site, as well as an urgent care center
They do a great job here. I’ve been satisfied every visit.
They don’t do anything fast here.
For the service my son has gotten from Mercy One ER in the last 3 hours I would recommend going to Allen.
IV gone several times for chest pains and heart issues they always say its in My head give me anxity meds that do nothing but make it worse
there is a lady that works in the daytime called amber with purple hair in the …
I tore a ligament in my ankle and asked for a MRI to see if anything else was wrong with my foot they wouldn’t let me get one and I asked for it twice they said I’ll be fine. Turns out something else was wrong with my foot
I was calling to find out where my girlfriend who was transported to Waterloo from Burlington Iowa and the operator on the phone hung up on me… very professional. i’d give them 0 stars if it was an option…
That nursing staff is very friendly. Great service always. There very quick to respond. Usually 24 hours to return a phone call
Not a good visit at all.First of all it took 20 minutes for ER personal to come out to see us for chest pain.They never talked to us on the way to the room.Brandy has had a heart murmur since 2009.They said she has fluid around her heart …
Very Very Slow if you where dieing I would not come here you will sit in the waiting room for 2 Hours and on top of that all the staff does is sit at the desk and be on there phones if anything go To Allen
Waited 7 hours in the waiting room to be told your on the board but don’t know when you will get back waited another hour and finally left and went to different er 8 hours is ridiculous wait in er and never once was seeing by anyone
Doctors/nurses are very inconsiderate!! Very!
Great place! You tried to save my grandpa, so that’s still 5 ☆. There was someone named Eddie helping him that was really nice. My dad said he sang to my grandpa.
My first ambulance ride ever was with 032, Rob and Heather. Not an emergency ride, just transport for me. Glad it was with them! They are a funny pair. (:
2 hours and counting in the waiting room. What an emergency room. Adding to this it has now been almost 4 hours and have yet to be back to see a doctor. This is neglect towards everyone that had been waiting just as long
Unfortunately this hospital has gotten worse since being acquired by MercyOne.
As other reviews have said, their billing system is bad, and I would recommend avoiding MercyOne if only to escape their billing department.
This place is not a medical treatment center. Its a damn prison.
Avoid them at all costs and go to another hospital inna smaller town. Because they literally treeat you like a prisoner once you sign that plastic box.
WONDERFUL staff! I have always gotten the care me or my family needed, when we needed it. Amazing birthing center. Great nurses. I always recommend to friends and family.
This hospital is amazing and me and my family enjoy every visit . The doctors are family friendly with our toddlers. My son is Covenant medical center 1st 26 weeks old gestational premie baby born in the NICU .
A place wherr their more concerned with whats in your wallet rather then your health. The hospital will charge you 2x more for walking through the door then the doctor does to make you feel better. All of the bills come separate, so good luck juggling 6 bills for 1 visit!
Not to happy about this place. I had my daughter in 2015 the lady that came in so me and my daughter dad can do the birth certificate well he forgot his ID and so she told us she will shred the birth certificate for us to go to court to do …
Recently had a surgery and I can say all the best about staff of Covenant Medical Center. One big acknowledgement to Dr. Naylor, surgical nurses, CNA’s and other staff members. Your patients’ services are great. Keep up good work.
HORRIBLE experience in the ER ! Have and 11 ur old.with autism/aspbergers ODD AND ADHD . He had to be admitted to ER bc of violent meltdown. VERY violent meltdown. After being locked in a room for 2 days because they could not find a bed …
Was not happy with how long it took just to check in to have labs done. I waited 45 min just to be brought back to check in it took another 10 min for this then waited 15 min to have labs drawn. As I waited for lab there are 3 staff behind …
Went to the ER at 2 am with no wait time for a room or the doctor. The staff was very helpful and caring. I have had billing issues before, so we’ll see if they have fixed this.
Worst hospital I’ve ever been to the nurses will lie to the families they’re slow If you’re smart and ever in the Waterloo Iowa area please I beg you go to unity point it’s so much better the hospital and the people there are more professionals
The only reason why I stay at this hospital is because I have an amazing neurologist (including his nurse) and a great family doctor. However, most of the nurses who I have came into contact with have been nothing other than rude and …
NURING STAFF WAS AWESOME 5 STARS FOR THEM!!, DOCTOR ON CALL WAS SO INCONSIDERITE AND RUDE. …
The doctors are great – the Covenant (Mercy) system not so much. Scheduling is a challenge. Adequate staffing is ridiculous. The wait at admissions can be lengthy with one person doing it all. Phone call result in nothing but …
7 hours of waiting in the lounge for people, and accepting people in the triage with a false sense of hope just to send them back out? People are in pain and discomfort! Ridiculous.
Went in Late one evening to Emergency with stomach pains. Found to be Kidney Stones. The staff did everything that made me feel comfortable until they got me scheduled into surgery for removal. The doctor (Dr Smith) made the experience a …
I dont know where to begin with my review.. I would give 0 stars if I could.. My father was at ICU for a month, he developed really bed sores that are the size of a fist and they got infected, also he got a trachea infection which for both …
Worst hospital experience imaginable. Reminiscent of a horror movie. I would not recommend this place to anybody that values their physical, emotional, or mental health. Improper care for patients. Allowed my fiancee no assistance when …
A family relative went into labor on Christmas day. She was the only woman delivering that night. My entire family was there for 24 hours and not even one nurse approached us during that time to even ask how we are doing, let alone to …
Everyone was nice and all till we came up to suite 419 and the receptionist was being rude. Giving us unwelcoming eyes and even had a tone. We apologize for whatever we did and hope you nothing but the very best.
If I could give this place zero stars, I would. I don’t know how the lab passes any CAP or JCAHO inspection. Outdated and/or missing policies and procedures. Incompetent training and supervision. Poor leadership.
I cant complain. I had my daughter at mercy she needed labs done 3 days after discharge was a wait but beimg short staff everyone was nice.
I arrived there today, to be told “cloth masks are not acceptable”, you will have to put on one of these surgical mask (latened with chemicals!) and that I “had” to use sanitizer before I could pass. Told them that I just used mine before …
A family member with severe autism and behavioral issues was admitted to this behavioral health unit. They do not have the proper psychiatrist, staff, and facility to care for ID patients in this unit. My family member was kept in a tiny …
We waited 3 hours today and then left. This is not acceptable care.
Very disappointed regarding their billing system. The representative can’t take correct information about insurance id. Clinic and hospital are mixed in service and as a patient you won’t know about where your bills are coming from. If you …
This hospital is horrible! On the 23rd of December we got into a car accident and was brought here. They did not do a good job. First they told me I fractured my legs then they told me I sprained them well, I still can’t walk! I was still …
Save yourself and just go to Allen. Better nurses better healthcare.
Went into the hospital for a septoplasty and sinus surgery. I was not told by the OR staff when I was being put under which cause me a lot of panic. When I came out of surgery I was put in a recovery room with an extremely rude nurse. I …
My uncle discharged from hospital was terrible. Needed feeding tube formula but was not organized and home health closed. Dr wrote wrong script that pharmacy could not fill so had to go back to 3rd floor and get a floor Dr to rewrite then …
I don’t know where to begin with this. Mercy One billed me incorrectly over charging me. I sent them my EOBs from both my insurances to show the over charge and asked them to correct it. Then I get a phone call from a rep that says her …
Feel most of the nurses in obgyn at both locations
west 9th 4th floor and kings dr hate there jobs!! The nurses that I dealt with were disrespectful, rude and didnt know how to look at my information before my …
One of the worst hospitals in the cedar valley , barely know what they’re doing go anywhere but here for your sake of time and well-being
My husband was admitted over the weekend and his care started off great but went downhill FAST!!! Nurses don’t seem to care if your in pain no matter how many times you call them. They don’t check on you unless they ABSOLUTELY have to. They …
For the most part, we loved the nurses and doctors we have worked with at Covenant but that may just feel that way relative to the rest of our experience. The billing system and processes that they have is another story completely. It’s …
Waiting in the er to get checked in. Empty er we are only ones here. Waiting and waiting. It’s like no one works here. If you are in serious pain or help don’t come here. Go to allen. This place is a joke. We just walked out of waiting in …
I am at the ER with my husband, waiting 45 minutes for a shot .
The staff after they got me ready for my eye surgery left me in my room for half an hour before anyone decided to finally check on me and then when someone finally did she opened the door alittle bit and asked me how I was doing. I said I …
Went to the emergency room this morning with a very deep head laceration. There were no patients waiting in the emergency room at the time. I got called back and taken to a room fairly quickly. After waiting over 2 hours, with only one …
The care my husband received in Covenant’s ICU was beyond amazing. The ICU nurses were knowledge, kind and patient with our entire family. Each nurse answered every single question we had and treated us like we were their own family …
ER Visit – I needed to be seen in the ER and I was very impressed with my care. It usually takes multiple times to get an IV started and Nurse Kim got it in first time with no pain. Wow! That never happens with me. The Dr was thorough and …
We are sitting in the emergency room right now and if I could go outside and tell incoming patients to go somewhere else I would!! We’ve been sitting in here for 6 hrs, my fiancé has terminal lung cancer with mets to the brain. Help is …
We love our doctor! She is the best. These guys have done great for us and our kids who were born here… However…. the billing department has a phone number you can call to pay your bill when you receive notification of it…. the phone …
Nursing staff have been rude and disrespectful to my son after emergency surgery for his appendix. Not sure how this hospital is still operating. Accountability is where I’ll begin. Their ratings definitely are an accurate representation of …
I had outpatient tooth surgery recently and the staff treated me like a King! From the receptionist to my nurse, DrLetkewicz& his nurse,OR nurses& my anesthesiologist Thank you!!!! You all were top notch !!!! I would highly recommend Mercy One in Waterloo. Adele was just music to my ears👌 …
For a large hospital that is supposedly caring the only thing they do well is shift blame from one department to the other in regards to an issue. Admitted to the ER well unless your actively dying of something obvious this hospital will …
Took my dad to the ER because his cardiologist told him he needed a stent put in asap and to go to the ER. We went told them what the doctor said and then we sat for 6 hours while they were looking for a bed. Asked why he wasn’t having the …
After spending some time on the surgical unit with my MIL after her total knee replacement, I will never recommend this hospital to anyone, very poor hospitality and patient services. The aides on this floor are garbage. majority of the …
Behavioral health.. is nothing. No Drs No. Counseling. Bare rms.. I had no water for over 12 hrs Not.offered or food rude rude staff for husband & self.Gorana only one Decent. Sent her flowers
This place is trash go in with chest pains and wait 2 hours for anyone to see us then another 2 hours for them to take an xray and do labs then another hour to get results and a half hour to just get the discharge paperwork do better 0 *s …
My dad passed away here On December 18th 2022, It was very heart wrenching for me. But the nurses and doctors did everything they could to save him, He ended up on full life Support nearly a full week before he passed away. The nurses at …
It was an amazing experience visiting Mercyone Medical Center today. Everyone was super nice, including all resident doctors, attending physician, nurses, and rest of the staff. Cafeteria had a delicious variety of food, drinks, and salad. …