Mercy Medical Center (NY)

Hospital, Mercy Hospital

A member of Catholic Health, Mercy Hospital in Rockville Centre, NY has been providing compassionate, state-of-the-art care since … See more

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Mercy Medical Center (NY) Reviews ( 250 )

  1. (Translated by Google) Excellent hospital. I had my baby with many inconveniences but thanks to the gentleman and the service and support of nurses and doctors everything was able to come out afloat, I was hospitalized for 2 months and 4 …

  2. This is the worst hospital ever !!!!!!!! It’s a nightmare at the front desk.. The worst ever customer service for the front desk evening staff.. name is Nicholas and rose I asked for their name they were unwilling to even show their badges …

  3. I had surgery a little over 2 weeks ago. I will NEVER go to another hospital again. The staff was amazing. Everyone was so nice and caring and made sure I felt safe and comfortable. When I say everyone, I mean everyone. The janitor, …

  4. Drs and Nurse’s at Mercy are extraordinary people. The excellence of Dr. Goolsarien is just beyond! She called me every day for an update, I’m very impressed of how much they care for people under their care. It’s just wonderful! I’m very pleased with Mercy Hospital and the staff very cordial very carrying Hospital 🙏 …

  5. Awful, Awful, Awful, poor woman next to my aunt’s room was not given any attention at all, and my aunt’s sister had to step in and feed the lady. Where is the humanity, Need answers, ASAP… Upsetting

  6. Mercy Medical has always had swift and immediate service doctors and staff are always thorough love their care and consideration and they value their service..

  7. As I’m sitting here no one had come n took my blood from me it still in my bed no one have come n check on me the service is very poor I remember when these hospital use to be one of the best hospital but now is so poor that people could just die here .

  8. Oh my God this place is the worst , the staff are So rude down to the security personnel. There a female Asian helper she can’t be a nurse her attitude oh my

  9. Barry Reiter our Pancreatic Cancer leader not getting the help he needs. Poor care .Over 3,000 people support and love this man. He needs to be transfered out.of there now !!

  10. Angels, all of them, Sunday, 6 am to 4 pm, 11-3-19, nurse melissa in ER, CDU w the wonderful physician, nurse and P.A., treated me like royalty.. so grateful, they were informative and professional and so concerned!

  11. emergency room doctor saved my life she quickly diagnosed my problem was given an MRA and sent to winthrop hospital by ambulet because they were better suited to help my problem mercy hospital and the staff in the emergency room were my guardian angels

  12. I went there when I was pregnant with my first child there on emergency care when I was about 7 months, had cramps all over with stretching belly something like that, around October 2012 , there was a white and old nurse there in my …

  13. It’s so sad that we live in a very rich nation, we pay high taxes, and medical insurance ridiculously expensive but the attention and hospitals like this it’s disgusting, always I’m thinking if you wanna be a doctor specially a pediatrician …

  14. Absolute worst !!! Please if you can go elsewhere . The bed side manner is horrible . There seems to always be short staffed. The tech PA AND DOCTOR do not seem to want to do their work and when you ask a question they catch an attitude . Pleas DO NOT GO HERE!!!!!

  15. Nice staff except for the trash afternoon security guard. Needs to learn directions, but all he knows how to do is sit and yell.

  16. I could basically be dead right now just because there’s no “ambulance available”. I’ve been having chest pains for hours and tried to call for an ambulance just for them to say “sorry I only have 2 cars available and they’re both in …

  17. To Mercy Medical Center/ Hospital, staff especially Rita, who mothered me, Edwina, Francisa, Drs. Muneeruddin, Chen Liying and I may not remember all of them by name but please continue the good work to live up to the name MERCY, and the Most High GOD will reward you!

  18. This is one of the worst hospital i have ever been. They told me that they will help me asap but it’s been like 6 hours I’m just sitting here and there is no help. I literally see doc and nurses talking having fun making other people wait …

  19. I had a great experience at Mercy Medical Hospital Emergency Dept. Every employee treated me with respect a dignity. I would like to say a special thank you to nurse Pat in the ER.

  20. Horrible. Worst hospital I’ve ever been to. They left me in a room for 3 days without telling me what was going on and I had to threaten to call the hospital administration to finally get a doctor to talk to me. I was 7 months pregnant and had a severe kidney infection. Go to Winthrop instead.

  21. I came to get help for lossing weight before my wedding to get this schedule was 3 months ago and they rescheduled me after 1 month to start treatment literally on my weeding date, during this month at least to give me special tips for …

  22. Don’t even get me started on this place. I was so miserable here after just having a baby in the mist of covid, I had to practically beg a staff member to change my pad and when she finally came she didn’t do it right so me being in pain I …

  23. Service is poor in the emergency room. This is the 2nd time I went to the emergency room and chose to leave after waiting for over 2 hours. Both time visiting the emergency room there were maybe 2 or 3 people waiting ahead of me, and although my issue were not severe they process was far from expedient .

  24. Updated review: after a shaky start, the team at Mercy came through and showed true Mercy and showed what healthcare is really all about!!.

  25. You’d be better off with a mercy killing than going to this hospital. I was seen for an accidental overdose, and the 60-year-old psychiatrist talked to me a whole 5 minutes before deciding I was suicidal even though I didn’t say anything …

  26. Mercy Hospital is the worse hospital on Long Island… Try your best to avoid this hospital…Go to Winthrop Hospital if you can.. The emergency room is full of uneducated nurses and doctors.. They are so loud and ghetto at the front desk.. …

  27. The nurse practitioner in the Emergency Department on the night shift needs to review the principles of Advance Directive and the MOLST. Families honoring their family member’s last wishes do not appreciate being accused of allowing their …

  28. Can you explain why Barry Reiter is being treated so poorly by the staff of his floor? ALL LIVES MATTER and there are 3000 of us who are about to start posting how horrible his treatment has been up until now if you don’t start taking care of him properly. We will tell the world how bad your hospital is.

  29. Very wonderful hospital they did a surgery in I spend 15 days in the hospital what a wonderful nurse very wonderful checking me all the time the medication everything for pain what’s good if everything went through very nice also the …

  30. I can’t even begin with the horror it was when I was in the Psych ward. I had gone in because of an OD due to trying to escape an abusive relationship and i was diagnosed as bipolar with depression. The anti depressants i was on were not …

  31. The Surgery unit is top notch. From Admissions, Pre-Surgical Testing, and the teams performing actual surgeries are all top notch. I have been there a few times for surgeries and I feel like everyone there cares and gives great care to all patients.

  32. Worst service I’ve ever been provided I showed up with my wife to check on the status of our unborn son I came with my vax card and a negative test result yet I was not allowed to talk to the doctor with her then about 15 minutes later I …

  33. this is reducidle i was there waiting for more then 2 hours to see a doctor and the nurse was saying we see patients not the time they come just the emergency she don’t know what was my emergency terrible situation they need a better service and nurses 😡😡😡😡😡😡😡 …

  34. Please explain to me why my friend Barry Reiter is not receiving the beat care?!? He is out there fighting for his life and raising awareness and touching many lives out there! Put your selfs in his wife’s shoes, his daughters shoes, his …

  35. The night of my high school graduation my dad suffered a cardic arrest, by the time they arrived to the ER, things didn’t look too good. But the staff never gave up. He survived thankfully. But if it wasn’t for the care of the staff there, …

  36. This has far been the worst hospital ever.. I came into have my lap band adjusted.. well I checked in at 9:45 am the waiting room was empty.. I did see nurse until 1015am.. after that April my nurse in the ER jabbed a needle in my are to …

  37. Aweful….this a 3-world hospital. they do not have a waiting area for families waiting for patients getting surgery. They keep you the lobby, which is dirty and crowded. They are aware of stinky, filthy homeless man that lives in the …

  38. Had a horrible experience at this hospital the front desk people are rude the three doctors I went through where disrespectful and stressful and the nurses didn’t know what they where doing I had about 4 different nurses try and do an …

  39. If I could give them 0 I would they are lousy and irresponsible and the worst care takers ever! My grandma was admitted there and oh god I wish I could say everything we had to do just to transfer her to another hospital!

  40. WORST HOSPITAL I’VE EVER BEEN TO IN MY ENTIRE LIFE!!! Especially for ANYTHING to do with psychological issues!!! I can NOT emphasize this enough!! I brought someone here because he was having a mental crisis. They treated both him and I …

  41. Do not go to this dump. It’s like a 3rd world country in there. The nurses sit around doing nothing. The place is dirty . Go to another hospital if you can!

  42. It’s 58’outside and no heat in my mothers room, only cold water circulating. I ask and was told everyone is complaining. This is absolutely ridiculous my mother is 93 years old and been here for 6 days with no heat.

  43. Poor service. Lack of concern for the patient. The left hand doesn’t know what the right hand is doing. Staff seems overwhelmed. Will not ever go back to this hospital.

  44. Mercy medical is one of the best hospital in Long Island.
    My father and husband both are seniors went through surgeries got an excellent service . …

  45. It’s more like, NO MERCY HOSPITAL. Waited in the Emergency Department room (after intake, etc) with an elderly patient for NINE HOURS while dangerously dehydrated, vomiting, almost unconscious and disentery. THEY SAW HER CONDITION AND …

  46. What can I say? Well, for starters all the negative reviews are 100% accurate. This is the worst emergency room in Long Island the service is slow, the staff is careless and the place is filthy. The staff is so disorganized, they don’t even …

  47. the most horrible emergency room i have ever visited, had to wait 5 hours before i was seen by a doctor or any medical professional to find out only thing they can do it painkiller shot at this point and i have to make my own appointment to …

  48. Went in for a sleep study test last night. The experience went really well. Staff are courteous and my technician was quite professional and helpful! Thank you for your kind and hospitable service!

  49. I don’t really understand why the ratings are so low. I’m a very picky person and I can tell you that the staff here are great. I came here twice within one week to the ER and both times I was treated nicely. Quiet too, of course people have to talk but in general quiet and CLEAN.

  50. I recently had hip replacement surgery at Mercy Hospital performed by Dr. Garrett Moss. Two weeks after surgery I am now walking with a cane with no pain at all. The staff at Mercy was wonderful. Everyone involved with the Joint Endeavor program was professional and attentive. Highly recommend Mercy for a joint replacement.

  51. Mercy Hospital is the worse hospital on Long Island… 5% nurses are very friendly.Try your best to avoid this hospital…Go to Winthrop Hospital if you can.. The emergency room is full of uneducated nurses and doctors. …

  52. i’m currently at Mercy Medical Center. and my father slit his finger and we’ve been here for 4 hours already. we received no help and we’re in the emergency room. please don’t go to mercy medical center. how long does it take to stitch up …

  53. My brother went to the ER and he was refused treatment for detox and having suicidal thoughts. They said they didn’t have the capability to handle that. . I understand that they may be limited but they should have taken his situation very …

  54. Me and all my sibilant were born here but when it came time for me to give birth I wanted to go to LIJ but they seemed kinda insensitive to my situation. I ended up at mercy hospital upon my moms doing and I was so happy. All the nurses were kind, sensitive to me and my baby needs. I loved it! Great hospital!

  55. Just wow!. The commitment and carrying they have for patients am speechless. My mother was well-taken care. my mom can get very childish they have sufficient patience for her tolerance. She claims extremely well treated. While from experience with south Nassau treated me and mom like chop liver.

  56. Horrible. The emergency room was excellent though. When I went up to my room it was pure neglect from the doctors to the nurses except for a couple of nice ones. I went in with stomach pain and came out with stomach pain after a week. The …

  57. My wife has had surgery and is now in rehab there. The nurses and staff have been excellent. The big issue is the food service they bring warm food when should be hot and the taste is so bad I have to bring my wife meals e wry day. Even the …

  58. Is there no way to give 0 stars? My mother-in-law was sent home after 3 days in worse shape than when she was admitted. Family members spoke with the doctors, but never saw one. Furthermore, she was sent home by ambulette in an open …

  59. I want to say that I delivered my baby here yesterday 2/17/2017, and the staff was awesome. They treated me with respect and my daughter that came was treated the same. Best experience I had. Very clean hospital and the temperature was on point. Not cold at all. Thank you Mercy

  60. The best hospital I have ever been to. The staff and doctors are very professional well trained and respectful. I did my weight loss surgery there and I was very pleased with their services.

  61. My daughter has an high risk pregnancy and had to be in labor and deliver for over a month they took such excellent care of her and her husband. The nurse Pat had become her surrogate mom when I wasn’t able to go in certain areas with her …

  62. was referred to this facility for my top surgery. halfway through the appointment i was informed that they didnt do trans – related healthcare and was basically told to leave. they were already halfway through the pre surgical testing when …

  63. Truly from personal family experience and living for 50 years in this area of the country, Long Island Nassau County New York. This hospital is one of the worst, a step better than a clinic in a bad inter-city.. …

  64. My mother does not have a computer nor is she familiar with writing online reviews. I am submitting this on her behalf. This is her experience and the words she wrote about being in “Prison Without Bars” at this facility: …

  65. My son was brought to the hospital by ambulance from a yoga class, the instructor thought he was having a stroke. My son was brought in and no one went in the room for 40 minutes, after 40 minutes he left. I called Ronald Steiner, he is …

  66. Their whole mfm/obgyn floor is uncoordinated and inefficient. They do not listen to patients concerns and are quick to try to cover up . This is not a place of care. I would not recommend to have your baby here. Do your research. Please, please go elsewhere.Very unsafe!!!!!

  67. I am late with my review, but let me tell you. I had a great experience giving birth to my son at Mercy on 2019 from nurses at delivery to recovery I give a high 🙌 five,to not forget to mention my wonderful OBGYN Dr. Saraji the best in …

  68. If I can rate this hospital 0 stars I would. My pregnant wife came into the emergency room and as we were waiting for her to get an MRI, which was ready 2 hours before we were brought to the MRI, the nurse has the audacity to tell her she …

  69. I honestly use to praise this hospital even brought family and friends there for care but I haven’t personally been back since 5 yrs ago. Today I went in because I found out I’m pregnant and I had an appt with a gyn who canceled last min on …

  70. I can’t speak for anyone else but I think the doctors and nurses are wonderful and helpful. The two times I was there they took good care and concern for my well-being, I understand that know one wants to be in a hospital but being nasty to the staff doesn’t work even then they were kind and helpful to those people.

  71. I honestly can say mercy hospital 🏥 is thee best I had my surgery on 10/5 and was treated like Royalty the staff was amazing, courteous and professional ❤️ I would recommend more stars and the reviews should be higher than what I see I would recommend this hospital to all my family and friends …

  72. This is the worst hospital to come to. Their nurses are a joke not to mention their ill informed doctors. Their nurses were not trained enough and made my sisters arm swollen trying to find her vain. It took a fifth nurse to come in find …

  73. Nightmare experience in Emergency room with my daughter. So over crowded they stuck her first in the area set up for the Ebola outbreak, when they realized there was not outlet for the IV to be plugged in they moved her into a corner. She …

  74. If I could give this hopital less than a star I would. My father was admitted six days ago and family is not allowed to visit due to COVID. Although we left multiple messages daily NOT ONCE did the doctor call the family to update us on my …

  75. The friendliest, most caring, and family oriented staff I have ever met. Dr. Mikhail Plotnitskiy and the nurses and all at the front desk were the best!!! They took such excellent care of my mom before, during, and after her procedure. Thank you all!!!

  76. I delivered my baby at Mercy hospital and let me tell you this, it’s clean and welcoming, the nurses are great and caring, the food was good. They made me and my husband felt at home. I would recommend

  77. This is the worst hospital ever. I’m newly pregnant and have had complications throughout my pregnancy. I had to visit this hospital twice since I’ve been pregnant. One day right after work I was feeling cramps and felt no fetal movements …

  78. My husband had come into the emergency room about a month ago, was seen and admitted to the hospital with a list of problems. Each Doctor and Therapist that had seen my husband had been very proactive in his recovery. Dr Bustin was his …

  79. This wasn’t my first choice in hospitals I hear a lot that’s wrong there but I was near by and was feeling a lot of pain.. so I came I’m hoping they can take me in quickly and help me (mind you I was in pain!!!) and long story short, I …

  80. The low rating here is with regard SPECIFICALLY to the inefficiency at discharging patients. My experience with trying to effect a reasonable time of discharge for a loved one was very disheartening. After an overnight stay for observation …

  81. Waiting on the pre surgical room 1 hour and half and the lady in the front desk she skiped 5 people in front of us when I asked her why she said they are here for different stuff but the sign says pre surgical room

  82. Terrible experience! Went in with serious pains on abdomen got a bed at 5:30, didn’t get discharged until 12:30am! Mind you vitals ekgs blood work should have been done within an hour of waiting on the bed. Urine culture was done first, …

  83. There is no security presence in the hospital and it is hard to navigate. On 2 occasions i was able to walk in and walk around the hospital while seeing no one. It is a scary thought that you can walk around, get in and out, with no one …

  84. When I first had my daughter back in 2011 I had a wonderful experience. The staff was great my doctor was amazing. Sad to say my health to a turn this year starting April of 2018. I was septic and was rushed to the hospital. First they lost …

  85. It should not take over 2hrs.to get to triage!!!!!! With a heart patient, recently experienced pneumonia, and them being told the patient has a symptom of shortness of breath. …

  86. Great staff, great food. I would give Mercy hospital 5 stars, only if they didn’t charge patients $11 a day for the TV instead of charging it to their bill.

  87. So I dont Do reviews much but when I tell
    You I wish More people were like this! IVe been
    On a pre op journey of seeing a bunch of doctors to be cleared for surgery, …

  88. Worst hospital to go to . How is it 2022 and y’all can’t draw blood. Stuck me soo many times and tried to keep going . If you value your health and life do not go here they will act like your pain is nothing

  89. My mother went to the Emergency room at Mercy Medical Center for her knee and the staff was kind and courteous, but the icing on the cake was the follow-up call she received after been seen by the staff within a 24-hour window. She really felt like they were concerned about her health and well-being.

  90. I was in the ACU for 7 seven days and all the nurser are wonderful. I never had COVID, my reason was a stroke. The doctor were visiting me every day and nurser’s too. They transfer me to a private room after and then therapy which they comply with excellent care and efficiency, will give 5 stars for treatment i received.

  91. I have been going to Mercy Medical Center since I was 6 years old ( for my tonsillectomy) and again since 2012 for my colonoscopys and endoscopys! My doctor, the nursing staff and anesthesiologists have always been exceptional in the care …

  92. The nursing staff Nana and Debbie from out patient surgery care where I had Carpal tunnel hand surgery were very helpful And attending to my need. I highly recommend there services. Thank you and God bless you for all that you do.Also a special thanks to my surgeon Dr. Goodman for do an excellent job.

  93. Have been going to Dr. Moss and now Dr. DeBellis , very accommodating, caring and patient Doctors! Very knowledgeable and thorough. The staff are lovely, patient and accommodating. Been with this practice for quite a few years, absolutely no complaints! JMC
    ,

  94. Thanks Mercy Hospital for taking good care of my mom Wonderful care. Great and professional Doctors, and Nurses every one was very passionate about their work. I will tell anyone if you want a place trust with love one this is the place.

  95. Great hospital, i had my baby here, L&D nurses are the best and mother and baby unit is also great. Such a great place. I will definitely go back here for future pregnancies. Love the whole team. They literally did everything for me and my baby.

  96. The bathrooms in the ER were beyond disgusting!!. No one cleaned them after I pointed out to the staff how filthy they were-urine in the floor, feces left on the toilet seat!!

  97. I wish I could give them half star. MMC BARIATRIC CLINIC have the worst customer service ever. I’ve been sending fax over and over, spending over $50 USD, I’ve been calling and leaving voicemail and get a phone call back 4 and 5 days later …

  98. Although all hospitals have their problems, Mercy Hospital’s issues are overwhelming and it is an unsafe and unsanitary place to seek medical care. My father was a patient there and we experienced issues akin to those in a third world …

  99. This is an overdue review of the Good Shephard Hospice floor at Mercy Medical Center. The care which my mom received from each member of the care team was both compassionate and kind; together, with providing spiritual care, for us …

  100. Dr. James Wai is truly an amazing doctor. He is so smart, patient, kind and caring. He spends the time to fully understand the patient and thoroughly communicate with the family. I’ve never dealt with such an incredible doctor. Dr. Wai is a true asset to the hospital. Thank you so much Dr. Wai for being who you are.

  101. The worst receptionists !!!! None smile !! Hardly willing to answer your question !!! Walking in for procedure asking where to go ? They take almost 30 seconds after looking at you but no answers they she/ and he call some security person …

  102. The doctors are great, but it is the people that answer the phones that are rude. I tried to get in a contact with my doctor to inform him I wouldn’t make it to my appointment, and instead of speaking up, she flat out hung up on me. I wish …

  103. Writing the review from my hospital bed. After spending a night which I certainly didn’t need to and after 20 hours without food. Not to mention, I had a friend drop off food, but the staff still hasn’t found someone who can bring it up. Seems they’re more interested in keeping me in the bed than my recovery.

  104. We had our baby girl delivered at Mercy Medical Center on June 30, 2019 and it was such an amazing experience. From the moment we walked in every single nurse there treated us with such love and care. We never felt like a transaction or a …

  105. This hospital is the worst! I gave birth here I felt ignored and mistreated. They forgot to give me some important paper work as well. If I could give zero stars I would.

  106. I’m sad to read all these negative reviews but I honestly believe they are trues. I was in the ER a few days ago and had my mom not been with me, I surely would of been admitted to there psychiatric ward after spending the night in the ER. …

  107. On April 27 th I had my Gastric Sleeve with amazing and beautiful Surgeon Dr. Pankti Patel
    She is the most caring soft spoken full of a knowledge in her practice the best …

  108. One word to describe Mercy rehab is NIGHTMARE. My Dad who is 92 was transferred to the rehab after having a stroke that affected his left leg. He was transferred to a sub acute after four weeks worse than when he went in. Trying to get any …

  109. After 53+ years of life I would recommend it for childbirth. In 1967 my Mother went to the local Catholic Hospital to have her 5th baby! I had one ( only one, ) and she ran circles around me……… Literally, I called her Sputnik like the …

  110. No one wants to be a patient in the hospital but Mercy Hospital is such a wonderful place. The doctors, nurses and support staff are all caring people. The Chaplin’s office is staffed with people who truly care not only for the patient …

  111. Absolutely horrible experience at this hospital. Although I may have been seen within The first two hours, doctors and nurses were hard to communicate with. On top of that getting an IV put in my hand very roughly and ripped out of my hand …

  112. Just had my baby girl at Mercy today and I must say what a pleasure it has been. All the staff that assisted in delivery my baby were phenomenal. Kathleen by far was a total rockstar and I’m so happy that she was my nurse, she was very …

  113. This Hospital is the WORST !!!!!!!! I checked my husband in at 9:00 pm it’s now 2:00 am and we are still waiting The WORST !!!!!!! This hospital deserves No stars

  114. It’s animal hospital, from the emergency room to enter to where supposed to be, none of them professional , even the doctors doesn’t know how most the machines for iv’s and they depends on the nurses who they all high on drugs and operate, I didn’t see anything in their to call a hospital it’s never been like that before like that .

  115. I had my first baby at Mercy Medical Center. The general service was good. They took care of my daughter and I really well, and I like the “date night” they set up on the last day for the new parents. Most of my nurses were nice, a couple …

  116. I had to stay at this hospital for nearly 5 days. The work ethic is horrendous and the attitude of the nurses with patients is even worse. I lost hours of sleep each night because it took an average of 30 minutes for a nurse to respond to …

  117. I went to thr ER believing that I was having a heart attack. I asked prior to if there was a way that I can cover this visit at a itemized fee because I had not been able to acquire insurance with my job. The nurse and triage nurse both …

  118. My mother came in for a simple procedure and I was so surprised by the quality of service and staff. Typically, hospitals tend to feel a bit cold (emotionally), but here everyone was incredibly warm, welcoming, and polite. They seemed to …

  119. Emergency room is ridiculous one nurse to triage everyone if your sick or in pain avoid this place. I had a bad experience here with my dad about 6 months ago and decided to give them a second chance BIG mistake from now on will avoid at all costs..

  120. If I could give this hospital no stars I would. This hospital is the WORST hospital I have ever seen! DO NOT BRING YOUR LOVED ONES HERE!! The service provided was disappointing, to say the least. We were misinformed of the entirety of the …

  121. DISGUSTING!!!! I don’t understand how they are even still operating. Samantha (ANM) and Ian (secretary) were very nice and while working under pressure they did their best. On the other hand the place is filthy and you can be dying you will …

  122. Had to be rushed there and found that my issues were not address. It was like once they fixed on one thing they disregarded my actual issue. They will bill my insurance for different doctors that actual did nothing other than come see me at …

  123. Peaceful place dignity to all clean
    Caring staff who do not bother you
    Always there to answer any questions you might have A most difficult time made easier

  124. This hospital deserve 0 stars. They have no idea what they are doing. Avoid this hospital at all cost since they don’t separate Covid patient and non Covid patient on the floor(according to the nurse)

  125. My husband spent 3 days at mercy medical center for a back surgery from May 10th to 12th May and everyone was so kind and helpful. Especially the nurses and nurse assistant who checked in on him every 2 hours to make sure he was fine and …

  126. Went in for an injury broken nose. Time 0245 on a Sat night/ Sun morning. The ER waiting room was empty. Triaged in 2 minutes. In ER in 7 minutes. Had catscan.. blood work..xray..saline IV saw dr twice and was discharged all in two hours. I …

  127. disgusting hospital and staff! nurses do not care about the patients specially when the patient does not speak English they rude and don’t even try to understand the patient needs! when you call to get information the nurse doesn’t know …

  128. My very best friend is in Mercy Hospital Good Sheppard hospice unit. Hospice is located in the 2nd floor. Very clean and fresh unit. The rooms are roomy for the family to visit. One person bed to a room. Room has comfortable couch that …

  129. It’s a disgusting hospital and staff in the emergency area! Nurses don’t care about patients, when you call for information the nurse doesn’t know anything. They say they are going to investigate and do not come back with an answer. I …

  130. This hospital killed my mother! Their not physicians their magicians!!!! Not only did the doctors refuse to provide her proper medications but they stole her purse! My mother was hospitalized from December 27th to February 17th. Everyday …

  131. There are a few employees in the Ambulatory section of the hospital that are extremely rude on the phone. They respond as if they don’t want to be bothered helping patients. I mean maybe they shouldn’t be answering the phones or maybe they …

  132. Most horrible experience of my life I would NOT! recommend anyone to come to this hospital save your self the trip to this place the workers are horribly extremely rude

  133. Horrible!!! If I could give them no stars I will , the night staff was so nice but the day staff for some real I felt like I was bothering to be there , I don’t understand I will never return to this hospital, my surgeon was great but I …

  134. Nurse jeanne Rosenberg, is an angel she’s caring, knowledgeable and trustworthy. She took care of my sister like it was her daughter. Wishing Jeanne long life and blessings

  135. Very VERY unprofessional staff. Only 3 of my nurses maintained dignity Nurse Maureen nurse Georgia and I missed the name of the overnight nurses name. A stabbing Vic comes in and they all left us to go see the stabbing Vic. How did I know? Cause one nurse encouraged the rest to go see him. It’s a DISGRACE I will NOT be back

  136. If I can give this place 0 stars I would . Let me just start off by saying that the lady you first see when you walk in to the left ( African American lady with the box braids) is disgustingly rude . I didn’t get her name bc she covered her …

  137. I came to visit my sister who had just had surgery and the staff at the main entrance was very rude. The first woman we encountered did not let us explain why we were there and just looked at my daughter and said we couldn’t go upstairs …

  138. Rhos review is long overdue. I had my baby girl at mercy hospital on July 26th 2021, They say first impressions is a lasting impression.I was the only patient that evening in the maternity ward and when I arrived the nursed made me feel so …

  139. My mom received great care in the ER, fantastic care in the ICU by Dr. O’Day and currently in unit 2K with great nurses !! Shout out to the PT department as well !! Super happy and would recommend Mercy hospital

  140. I was there for pre- op testing and the doctor to review patients after all their test was so late I Started to complain being that I spent pretty much the entire day out there hungry,tired and was in hell of pain. …

  141. No one answers a telephone! I got through once and was put on hold for over ten minutes. I tried a number for the sleep center but everyone was apparently asleep! No answer and, to make matters worse, when you select 9, the option for a …

  142. I’ve visited this hospital about 5 times within the last two years. The care i received has always been great. My last visit was 1/12/21 and that was great too. Nurse Laura and Diane were caring, and took time to explain things to me. …

  143. My brother was there for three and a half weeks in serious condition. He was poorly cared for. He received several bed sores. You would think because he was a diabetic they woul be more careful and get him a wound care specialist. …

  144. After several months in and out of the hospital, my grandfather was sent to Mercy Hospital Hospice. The last hours of his life were spent in comfort and peace, in a very nice room with amazing staff. The doctor even came in and said a …

  145. I delivered both of my children at this hospital and the staff and nurses each time were amazing. They were very attentive, knowledgeable, and genuinely caring. If I have more children, I would only want to deliver here. Plus the food after …

  146. So many bad reviews but they have the greatest RNs you will ever encounter. If you want to blame anyone for the long wait look around, how many people are there for actual life threatening emergencies? You don’t see a nurse? They are …

  147. I had my surgery back on December 2021 and I had a good experience. I stated for one night because my surgery required it. They treat me well and welcoming the only thing that I can say is the nurses from the morning were a little careless other than that the night shift nurses were really attentive.

  148. The front desk security man in the main lobby, that has as a phone ring the song of the godfather (…) should be fired. He is nasty with every one walking in. Seats like he is at the bar and guides people as if they were things. His behavior does not match the name of the hospital! Awful!

  149. Got stuck with the IV needle a good three times by a nurse, not something I enjoyed. On top of it, now it is packed and a long wait. No room and been there for a day.

  150. This is my favorite Hospital
    I been delivery my three kids here and everyone is been more than nice ,
    The nurse are very helpful and gentle l, if i could have more kids i will pick this hospital again and again
    Is the best

  151. This was my worst experience. Nasty people no skills no customer care the triage nurse was unconcerned and angry. Looked likr they didnt pay her for her job. The doctor on duty looked midlle eastern was what surprised me the most soooo …

  152. thanks to all the staff at Mercy, I know that sometimes is stressful not to be able to do all at once, but they give the best of them to us. the Doctors and specially the Nurses are amazing people and deserve the best, thanks for making my stay as painless as possible.

  153. They say New York is known for the people and by that they meant this hospitals indescribably rude staff. First, the uncleanliness. Left a lady’s blood on the floor after nobody had helped her while she was bleeding everywhere ( still …

  154. This hospital is the worst hospital. I waited for 5 hours just to see the triage nurse and still have not seen the doctor. I feel that I will be spending the night here. I don’t recommend any person to come here. This hospital needs to close down for good. Or get a new owner

  155. Just had my surgery for Anterior cervical discectomy and fusion on my neck by Dr macagno he was so nice n funny he did surgery at mercy hospital. Everyone there is so nice and caring especially the nurse in preoperative and postoperative. …

  156. Avoid at all costs. This is worst hospital to ever exist. Joint commission needs to do an impromptu visit to see the integrity of the ER. The nurses here carry such a nasty attitude. Heard one say, “they can wait, they’re here all day”, “I …

  157. By far the worst ER experience ever. 3.5 hours to be called to triage, and 1 hour and counting to be called in to the actual ER. I am a post-op patient having complications. This is ridiculous. …

  158. I wish I could give this hospital 0stars I’ve been here since 8 o’clock they took 2 EGK , had me take urine but still it’s sitting on the counter next to me I’ve got no help at all doctors talk consistently talk about patients one more …

  159. Even though I get here first, they are taking people who come in after me because they have more issues than I do. THATS NOT RIGHT BECAUSE THEY ARE SAYING MY PAIN IS NOT THAT IMPORTANT TO THEM. …

  160. If I could give this place 0 stars I would!!! Waiting 2.5 hours for my son to be TRIAGED. 2.5 hours??!!! My son had an elevated fever, shortness of breath and he was wheezing. Waited another 3 hours to finally be called to back to see another “nurse” or “doctor” NEVER WILL COME BACK HERE AGAIN!!!!!

  161. The security check in needs revamping. They don’t keep track who comes n go. Have to give your ID everyday instead of having it on the computer. Nor do they know if visitors leave for those who have a quota and tell people they can’t go up …

  162. My 99 year old mom was admitted in early December 2022 with heavy pneumonia like symptoms. She was not tested for covid until days later when she was about to be transferred to a nursing home and the home required the test. She tested …

  163. Dr. Stein and the rehabilitation team are second to none. Im a professional researcher. When my 87 year old Mother had massive stroke and fell down a flight of stairs she spent 9 months in a long term acute care hospital. She recovered to …

  164. If I could give 5 stars it would go to specific staff… But this 1 star (because I can’t choose 0) goes to some of the staff on the 2nd floor 2K who treated me so inhumane upon discharge. I was admitted for 5 days after a spinal surgery and …

  165. I went to the ER last night due to severe back pains that left me unable to move. This review is regarding a single nurse – as the PA’s and the first doctor I had were fabulous. The night nurse assigned to me was terrible. I was screaming …

  166. I brought my daughter in to the emergency room at 9:45 am on a Saturday morning and it was empty. My daughter had back pain and numbness in a leg first the doctor was going to send her home with just some pain medication. I had to say …

  167. Was just at their hospital I came in with a Enormous amount of pain. I was treated from their hospital 7 days ago and was told if pain does not improve to always come back. Been there for over 3 hours saw people came in after me go in. A …

  168. I can’t say enough about my care at Mercy hospital from admissions, pre surgical to surgery. Every single person I encountered was wonderful. I was treated with respect, kindness and the upmost care. I don’t remember names but thank you so much you are the best. God bless you all. ❤️😘 …

  169. Mercy Hospital has the worst ER in the world. The staff are the Worst. My 74 n My 78 year old mother n father waited 8 HOURS just for a Monoclonal Antibodies IV. HORRIBLE then they called themselves a CATHOLIC HEALTH FACILITY. Get the hell …

  170. I was scheduled to have surgery here (twice) and pulled out. I will likely be having surgery here as my amazing doctor utilizes this hospital while he’s in NY, so I’ll update my review based on my experience and based on my outlook of this …

  171. If I could give this hospital of a dumpster fire 0 stars I would, I brought my mother into the emergency room for a severe allergic reaction and there was absolutely no nurses to help, I was begging to security for someone to get a nurse …

  172. I would never recommend mercy to anyone. They treat their employees really bad then the employees look like they don’t even want to be there and I don’t blame them. I’ve never seen such a small amount of employees working with a busy …

  173. I just got my sleeve with Dr. CHIAO. He is very caring and precise! Everything came out fine. It’s only been a few days and I’m up doing some things. The bed and room was amazing after surgery. The nurses really did there job, they was so …

  174. Recently my grandmother was admitted to Mercy. While she was in ICU she was left completely exposed to anyone walking down the hall can look into her room and see her private parts while the attending nurse was down the hall. The doctors …

  175. Worst hospital experience of my life. I am 45. The waiting room was completely empty. It took about an hour and a half to get a room. The room was shared with another patient. Little to no privacy. The floor was dirty, plastic gloves, …

  176. I was concerned about the low rating of this hospital. However, every employee including information / security are extremely caring and helping. A random employee walked me all around the building to find the correct elevator for surgery. …

  177. The staff is very professional, kind and caring. Yes the hospital is a bit dated but the service and care was exceptional. Is like to commend Suzanne RN in the OR triage. She really calm me down when I was ready to walk out after another …

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