Metro Service Group, located in New Orleans, Louisiana is a multi-faceted corporation with specific expertise and certifications in the areas of … See more
Who ever uses these unprofessional people must be desperate!!! Don’t let the suits fo you on their profile! Nothing but TRASH in the trash business… how fitting 🤣 …
The worst. They don’t give a damn because they have a guaranteed contract with the city. They just randomly don’t pick up the trash and when you complain they do nothing.
THIS COMPANY MISSES DUMPSTER VISITS AND WHEN YOU CALL THEY SAY THEY ARE COMING OUT BUT THEY DON’T WHEN YOU CALL THEY TELL YOU A SUPERVISOR WILL CALL YOU BACK AND THEY DO NOT
Instead of paying their workers 4$ more and getting them protective equipment they are using prisoners and paying them 13% of what the workers did make (10.25$)..
TO ALL OF THE PEOPLE SAYING THEY ARE A LAZY BUNCH OF WORKERS – YOU TRYING COLLECTING GARBAGE AND SEE HOW LONG YOU WILL LAST!!! TO ALL OF THE SANITATION WORKERS THANK YOU FOR PICKING UP OUR GARBAGE!!!
Metro is not professional when I came home this morning my trash was still full and my neighbors trash were gone I called and the person answer the phone was rude I ask can someone come and pick up my trash she told me that their trucks are …
Several times the garbage company has not picked up trash refuse to knowledge the fact that they did not pick up the trash and would not let me file a complaint when calling
My dad didn’t know they was passing by because he was cleaning out a room . So when he went out side to go and call them they just completely ignored him . That was really rude of them.
They pick up trash when they want to. Pick and choose which cans they want to pick up. They passed me up in my face and picked up my neighbor’s can and ignored me. Smh!
I watched truck 172 driver tell his hoppers to take trash off the truck an throw it back on the ground in front of my door I also have it on video I called nobody has come back to get it up but I will not let it rest cause that’s horrible …
Won’t replace my trashcan until I get a police item number and…. hadn’t picked up trash in our neighborhood for over a week even after being promised that it will be picked up by the each day of me calling.
These are the most unprofessional people I have ever met in business. I feel sorry for
the owner. He and his family are losing money with people that are in contact …
I had an issue with trash service. I called on a Saturday thinking I’d just have to leave a message. Instead, I had an immediate response and the issue was taken care of. Customer service and response time were very impressive! Thanks!
Excellent service with respectful and professional employees. The Woods family takes pride in their commitment to customer service. We pray for their continued growth with providing service for several parishes in the State of Louisiana…
Was riding on my bike with my two children in a trailer behind me near city park. A metro disposal garbage truck ran a stop sign and almost killed us. I yelled at the driver and the worker hanging on the back repeatedly yelled “F them kids! …
Terrible service. Called for a complete week because my trash was not picked up on the scheduled day. Got the run around pushing the responsibility to the supervisor. The “supervisor ” did nothing and the garbage sat from Christmas to the Friday after New Years!
Constantly having problems with trash pick up . Broken trash cans not being fixed or replaced . When I call to tell them the skipped the puck up , they still do Not pick it up . Terrible, i wish we could get a new trash service for New Orleans
They have missed picking up our garbage 2 weeks in a row. No help or resolution when you call.
WHY ARE WE FORCED TO PAY FOR A SERVICE WE’RE NOT GETTING.
Shameful way to run a business. Filed a complaint with City Hall.
This business needs training. The person who answers the phone is Really Unprofessional and needs to be trained in customer service. It’s a shame for the trash pick up fee to increase 100% from $12 to $24 and customers can’t even get a replacement trash can. This place needs to be taught Customer Service.
I have been calling non stop about a trash can I have been waiting to receive for a year now i ask for management or supervisor but to no avail the respectionist on many occasions were rude with a nasty attitude and no professionalism at all so maybe by me posting this more people will speak up and out
Hello, my name is Ariel Tusa and I am a New Orleans resident calling to urge Metrowide Services to pay their workers what they deserve and give them PPE. The hoppers are demanding $135 standard day rate plus $150 hazard pay per day until …
These are some lazy, nonchalant, group of people,,, you would think that they are on a work release program. I called because my recycling had not been picked up for no good reason, I asked since it was lundi gras (The day before Mardi …
Terrible customer service. So unreliable. You can call for them to pick up and there is an 80% chance they won’t pick up the dumpster. When you call you are automatically billed so if you do use them track if they pick up your load so that …
HORRIBLE CUSTOMER SERVICE!!!! Driver 169 almost flipped my car on Hwy 90 coming out of River Birch disposal. I called to let management know about this accident and his words were “what do you want me to do about it?” I wonder how he will …
I have lived in the city for years and until I moved to an area with metro disposal I have never had a issue with trash collection. You put trash out by the curb and it was picked up. With Metro disposal many times the trash is not picked …
I requested a new garbage can. The old one was picked up but a new one was never delivered. Nobody has answers and VERY unprofessional when you call for help.
Laziest group of people I’ve ever seen for garbage collection. They leave the cans in the middle of the street where cars have to dodge them, half of the time the trash doesn’t even get picked up and my neighbors and I have to call to get …
Both driver and hopper are complete AHoles! I didn’t know that they were passing a day early due to the weather, but I ran out while they were picking up in front of my door trash can in hand when the hopper yells ” I dont wait for nobody” …
Horrible, horrible, incompetent; we had a commercial account and cans went missing. They requested for us to contact the police, for their property. So I am supposed to call the police on their behalf, a commercial company, to use public …
Literal garbage service is also figuratively garbage service. These folks are THE worst. [edit: this is a critique of the office workers/higher ups (who have there heads high up their own @sses) – not of the guys picking up my garbage – they’ve been good]
Horrible service!!! I pay for pick up twice a week, they hardly come twice a week and half the time they leave garbage in the street and in our can. I’m tired of paying for twice a week when they don’t come twice a week and when I call to …
I work for Metro. People can be so rude and simple. I have no problem getting a late can but on a constant pick up No. You all know when the pick up day is but some how you forget to put your can out or leave it to close to your home and …
4-something a.m. pickup in a quiet, non-commercial neighborhood? Pretty sure that’s illegal. And if not, it’s rude AF. Does the driver’s ex-wife live up in here or something? That’s the only reason I can think why anyone would spend 15-20 minutes banging a dumpster against their truck before 5 in the morning.
They don’t pick up at all u don’t k ow when they going to come after storm my trash sat out for 2 months. Now they haven’t pick up in about 2 weeks and now they won’t to come once a week they not coming anyway. If they going to come like that we should only pay $12 a month since we getting half of service
Worst disposal company in the state of Louisiana. Do not expect this company to be on time, do not expect this company to hold their workers accountable, do not expect them to listen to any of your request. Do yourself a huge favor and stay away from this company. There is a reason why they have less than a 2 star rating.
This is the third time I’ve had to contact Metro about them not picking up my recyclables. I realized after the second time, I will need to not only call Metro directly, but I will document the request by sending an email to 311. I never had this issue until last month, and now it seems like there’s no sign of it stopping!
On multiple occasions they have missed collection all together or decided not to take the trash that was put out. Since they have a monopoly on the garbage pick up in this area, we don’t have many options other than to keep complaining …
dont even bother calling to tell them your trash didn’t get picked up. Apparently it’s my fault because I didn’t call and report on that day. I now have to wait a week for my garbage to be picked up. I pay for this????? Staff hung up on me and can’t get in touch with anyone to file a complaint. City of NOLA says not their concern!
I don’t know who they bribed in the city to get the NOLA contract but this has to be the most inept and poorly run waste management company in the world. Garbage company is a true double entendre for this absolute joke of a company. You have let the entire city down
I constantly have to call to get my recycling picked up. It’s been over a month this time around. This company has no customer service skills whatsoever,! When you call to complain, they sound like they could give a rat’s ass about it. …
This review is not to reflect on the workers who work harder than most people in the US for a thankless job. This review is to post awareness of this companies policies. During a pandemic the workers asked to be heard about their concerns …
Not sure what has-been going on with the company lately, but I do know that THEY DONE VALUE THEiR CUSTOMERS! They have been missing their assigned trash days with the excuse About having more trash to pick you! YOU’RYING! JUST USING AN …
They took the cans on either side of mine, but left my can untouched and full. I called and complained. The truck came back and again, they refused it. There was nothing unordinary in it, just household trash. …
My garbage has been out since Tuesday and they pick up in this area on Wednesday (no pick up) and today is Saturday (still no pick up). This is ridiculous and nasty at the same time. Can’t call them because when I do it’s an automatic …
If I could leave less than 1 star I would. The company missed our trash pickup regularly and would argue with me about it when I would call. Claimed they had GPS on the truck that showed they were there to pick up the trash. Might have …
I wish I could give a negative rating because this company is exactly what they advertise! GARBAGE!!! This company is despicable! When Metro passes to do the trash run, they NEVER pick up our trash. We have called weekly trying to figure …
No pickup Saturday 12/21. Called Sunday to city 311 line to report. Given case number and told metro would call me monday . Get home monday . No call trash can still on curb. Call city back they transferred me to dispatch . Supervisor busy …
My garbage pick ups are on Monday n Thursday…they passed (heard them)..my garbage can was on sidewalk…they missed it…BUT picked up all other cans…when calling them…LOUD speaking woman (with attitude) gives me time they passed in …
Like others have mentioned, service is bad. Garbage usually gets picked up but recycling, forget it. I just saw the truck pick up my neighbor’s recycling, and speed off to the next block and not pick up mine. This always happens, I always …
They pick and choose which trash cans they pick up on each street! I just watched them come back a second time and not pick up mine and two others trash Metro Disposal needs to close down! We need a better disposal company in the east area! Their contract for the East needs to be terminated as well as their employees
They put the cart very near to my driveway and whine I called to complain the women that work their put me on hold repeatedly.
Finally I called city hall to have the cart moved the trash sat their without …
This review is not indicative of the drivers or pick up guys…Thank you for the work you do! I called Metro on October 18 because our trash can was stolen. I have called several times since that date inquiring as to why I have yet to …
We hadn’t had our recycling picked up in two weeks, on the second week the worker picked up our garbage and emptied into the garbage truck, he then took the blue recycle bin and emptied it into the same garbage truck, all caught on camera, …
We bought a new house and moved there on March 7th, 2021. On March 8th, 2021, we called and asked for a garbage can and the lady on the reception said our name has been added to the list and we will get the trash bin. We have been calling …
No garbage pick up the whole week before the storm, no trash collection since. It stinks, rotten trash everywhere. I want to finally clean out the fridge/freezer but garbage cans overflowing.Like a 3rd world country and they charge each month for what?
Have been waiting over 5 months for a garbage can. I have called every month trying to get one. Just keep saying that they will deliver one. We get charged every month for a service that we cannot use because they will not deliver us a …
What was the purpose? The garbage truck passed about 8:45 pm last night in my subdivision. I was standing in the door. I watched as the truck sped down my block and did not stop. There were many cans out; they had been out since early in …
Customer service is horrible. They dont know how to resolve issues and don’t care. ZERO STARS as far as I am concerned…… I have been paying for a service for 3 months and trash cans have yet to be placed at my property. The rep did not …
Metro is the worst trash pickup service company in New Orleans. I’m a commercial customer that pays for 4 days a week. They hadn’t pickup my trash in over a week. I call to speak to management with no reply! I’m trying to cancel my service …
Would give 0 stars if that was an option. They have not shown up on last several trash days and just never empty recycle bin anymore. Trash cans overflowing on my block. Call and I’m told “they will give it to dispatcher” but they still do not show up.
These guys are straight garbage. No hustle. No regard for the equipment. Trash spilled into street. Cherry pick which cans to pick up. Inconsistent timing. Zero customer service. Yet another joke from Can’ttrel.
My trash hasn’t been picked up in almost two weeks! This has been a consistent issue for 2 months. Each time I call they say it will be picked up and each time it’s a lie. Everyone there is super rude. Embarrassing!
I ordered my trash bins on 11/4/20 I have been waiting over a month for my trash bins to be delivered. I was told initially it would be within four weeks. No one that works there can tell me when they will be delivered. I have called almost …
Today makes 29 days since I’ve had trash pick up!! I called 3 times on Saturday (5 days ago) and was told the first 2 times someone would be out. 3rd time I was told I wouldn’t be served until Monday. On Tuesday no pick up so I called in …
This was the first pickup day after a hurricane. My second day of weekly service was canceled due to the actual day of the storm. Monday was my pickup day. They did not show up until Tuesday (a day later then normal pickup day). Of course …
New resident. I called six weeks ago to request a trash can be delivered to my new home. I have yet to receive one and thus have been tasked with finding dumpsters to dispose of my trash.
Ive been waiting for a cart since January.Call the District E.Councilmen no answer and call 311take the message but no answer.Had my trash out today and they pick up everybodytrash but my.What kind of business is this.
If I could give a zero star , I would. This is the most unprofessional garbage company I have ever seen. They don’t pick up when they are scheduled and when they pick up, they leave trash all over the place, they throw the garbage cans in …
My block pays over $300/month for TWICE A WEEK garbage pickup from city provided cans. Metro can’t be bothered to show up even 4 times a month. Their phone system is message-only. Their web site provides NO WAY TO CONTACT THEM. Another example of corrupt dealings at City Hall.
HORRIBLE COMPANY!!! HAVE BEEN ASKING TO HAVE THE DUMPSTER PICKED UP FROM MY HOUSE FOR A MONTH AND STILL HAS NOT BEEN DONE. MY NEIGHBORS ARE NOW COMPLAINING. RATING IS LESS THAN 1/2 STAR!!!
Its Ironic now that I wanted to give Metro their Props for coming through after all the Polishits dragged them thru the mud & They have been our Saving Grace even though the City is ousting them for a new Co. It was nearly impossible to …
I have been calling for a replacement trash bin since September 2021. My bin was taken right after/during the Hurricane Ida clean up. The customer service line is of NO USE TO ANYONE. Apparently, there script is to “place you on a list” …
8 months following Hurricane Ida I still dont have a trash can to dispose of the trash out of my home. Now my home smells like the city dump because I refuse to Ieave trash bags on the curb, as the animals will tear them apart causing a …
As a resident of Gentilly Terrace, I have felt very let down by Metro. Our trash service here can best be described with one word: neglect. Normal trash pickup days come and go, the trash remains. Sometimes with weeks between pickups. Trash …
It’s bad enough that some days they don’t show up…the days they do show up it’s a gamble whether they dump your trash or not. Today I watched dude touch my van with one hand and kept walking. Don’t I have to pay for this service? I should get a discount.
At first response was very poor. Rep answering the phone always had an excuse. We had a missing trash can. Then Glenn got involved. He was very courteous, seemed interested in helping. He personally delivered a new can Thank you Glen!
Consistency isn’t there. Garbage cans sit out for 2 weeks before they show up. St. John needs to get rid of these boneheads. St. James parish doesn’t have all these issues. You can’t blame covid 2 years later.
They stopped picking up the trash twice a week at specific times and started picking up once a week without any specific time, if at all, but my rate stayed the same. SO I AM PAYING THE SAME FOR A 50% DECREASE IN SERVICE…IT IS HORRIBLE!!!
We have used this company cause our parish has a contract with them. They are the worst, we have called them every week for over a month to come out and empty our dumpster and we always get told that they will pass the message and have …
Customer service over the phone is horrible.
I seen a truck today driving wild
Threw away my trash can and won’t replace it
Fair, honest, hard working. Wonderful people to work with!
It’s a very nice company!!!!
Great company on the move towards bigger and better things.
WHILE EXITING MY VEHICLE MY METRO DISPOSAL MAN CAME UP TO ME AND TRIED TO SHAKE ME DOWN FOR LUNCH
If I could give a negative score, I would. Terrible in every phase of the game.
Terrible service
This is an unreliable company. The guy who does our service is very lazy. I wish I could change.
They literally do not show up.
Been waiting for a trash can for 4 months and only thing they say is your on the list
Terrible had to give a star to review..Been calling about a dead dog for 7 days…Still rotting in front my house…. Thanks metro
They broke my trash can and won’t replace. How do I file a complaint
Spills garbage and trucks leak on the street every week!
Drivers and managers are the rudest people ever. Driver almost killed us and manger said get a life.
Who ever uses these unprofessional people must be desperate!!! Don’t let the suits fo you on their profile! Nothing but TRASH in the trash business… how fitting 🤣 …
The worst. They don’t give a damn because they have a guaranteed contract with the city. They just randomly don’t pick up the trash and when you complain they do nothing.
THIS COMPANY MISSES DUMPSTER VISITS AND WHEN YOU CALL THEY SAY THEY ARE COMING OUT BUT THEY DON’T WHEN YOU CALL THEY TELL YOU A SUPERVISOR WILL CALL YOU BACK AND THEY DO NOT
Instead of paying their workers 4$ more and getting them protective equipment they are using prisoners and paying them 13% of what the workers did make (10.25$)..
TO ALL OF THE PEOPLE SAYING THEY ARE A LAZY BUNCH OF WORKERS – YOU TRYING COLLECTING GARBAGE AND SEE HOW LONG YOU WILL LAST!!! TO ALL OF THE SANITATION WORKERS THANK YOU FOR PICKING UP OUR GARBAGE!!!
Metro is not professional when I came home this morning my trash was still full and my neighbors trash were gone I called and the person answer the phone was rude I ask can someone come and pick up my trash she told me that their trucks are …
Several times the garbage company has not picked up trash refuse to knowledge the fact that they did not pick up the trash and would not let me file a complaint when calling
All in all one of the poorest run companies aside from the sewerage and water board. If they weren’t a monopoly we would certainly hire someone else.
My dad didn’t know they was passing by because he was cleaning out a room . So when he went out side to go and call them they just completely ignored him . That was really rude of them.
Always had kind and professional communication with Office Staff and any issues I’ve had were addressed and taken care of in a timely manner.
The guys pick up the cans and half the stuff falls out into the street and they just leave it there! Trashy trashy company and employees!
Trash has not been picked up on my street since June 30, and today is July 9!!!!!!!
This is unacceptable!!!!!!
They hold a monopoly over the city. Sadly, none of the concerns listed in these reviews will be addressed because of this.
In 4 days it will be a month without trash pickup on my block in the 9th ward.
Worst service in the world. Change this service provider. The city can do better than this. Hire a company that is competent and reliable.
Trash haven’t been picked up in a week. Today the truck drove down the block and didn’t even stop.
They pick up trash when they want to. Pick and choose which cans they want to pick up. They passed me up in my face and picked up my neighbor’s can and ignored me. Smh!
I watched truck 172 driver tell his hoppers to take trash off the truck an throw it back on the ground in front of my door I also have it on video I called nobody has come back to get it up but I will not let it rest cause that’s horrible …
I spoke to Valerie🥰😃 who is very professional making sure needs for getting a dumpster delivered for our property. She is full compassionate !! …
Won’t replace my trashcan until I get a police item number and…. hadn’t picked up trash in our neighborhood for over a week even after being promised that it will be picked up by the each day of me calling.
These are the most unprofessional people I have ever met in business. I feel sorry for
the owner. He and his family are losing money with people that are in contact …
I had an issue with trash service. I called on a Saturday thinking I’d just have to leave a message. Instead, I had an immediate response and the issue was taken care of. Customer service and response time were very impressive! Thanks!
Excellent service with respectful and professional employees. The Woods family takes pride in their commitment to customer service. We pray for their continued growth with providing service for several parishes in the State of Louisiana…
Was riding on my bike with my two children in a trailer behind me near city park. A metro disposal garbage truck ran a stop sign and almost killed us. I yelled at the driver and the worker hanging on the back repeatedly yelled “F them kids! …
Terrible service. Called for a complete week because my trash was not picked up on the scheduled day. Got the run around pushing the responsibility to the supervisor. The “supervisor ” did nothing and the garbage sat from Christmas to the Friday after New Years!
Constantly having problems with trash pick up . Broken trash cans not being fixed or replaced . When I call to tell them the skipped the puck up , they still do Not pick it up . Terrible, i wish we could get a new trash service for New Orleans
They have missed picking up our garbage 2 weeks in a row. No help or resolution when you call.
WHY ARE WE FORCED TO PAY FOR A SERVICE WE’RE NOT GETTING.
Shameful way to run a business. Filed a complaint with City Hall.
This business needs training. The person who answers the phone is Really Unprofessional and needs to be trained in customer service. It’s a shame for the trash pick up fee to increase 100% from $12 to $24 and customers can’t even get a replacement trash can. This place needs to be taught Customer Service.
Our trash hasn’t been picked up in 2 weeks. Calling does nothing. But we still have to pay!
They never pick up the trash. 3 weeks and I’m still waiting for trash pick up. I’m not paying a dime this month to sewetage and water board.
I have been calling non stop about a trash can I have been waiting to receive for a year now i ask for management or supervisor but to no avail the respectionist on many occasions were rude with a nasty attitude and no professionalism at all so maybe by me posting this more people will speak up and out
Hello, my name is Ariel Tusa and I am a New Orleans resident calling to urge Metrowide Services to pay their workers what they deserve and give them PPE. The hoppers are demanding $135 standard day rate plus $150 hazard pay per day until …
These are some lazy, nonchalant, group of people,,, you would think that they are on a work release program. I called because my recycling had not been picked up for no good reason, I asked since it was lundi gras (The day before Mardi …
Terrible customer service. So unreliable. You can call for them to pick up and there is an 80% chance they won’t pick up the dumpster. When you call you are automatically billed so if you do use them track if they pick up your load so that …
HORRIBLE CUSTOMER SERVICE!!!! Driver 169 almost flipped my car on Hwy 90 coming out of River Birch disposal. I called to let management know about this accident and his words were “what do you want me to do about it?” I wonder how he will …
I have lived in the city for years and until I moved to an area with metro disposal I have never had a issue with trash collection. You put trash out by the curb and it was picked up. With Metro disposal many times the trash is not picked …
I requested a new garbage can. The old one was picked up but a new one was never delivered. Nobody has answers and VERY unprofessional when you call for help.
Laziest group of people I’ve ever seen for garbage collection. They leave the cans in the middle of the street where cars have to dodge them, half of the time the trash doesn’t even get picked up and my neighbors and I have to call to get …
Both driver and hopper are complete AHoles! I didn’t know that they were passing a day early due to the weather, but I ran out while they were picking up in front of my door trash can in hand when the hopper yells ” I dont wait for nobody” …
Horrible, horrible, incompetent; we had a commercial account and cans went missing. They requested for us to contact the police, for their property. So I am supposed to call the police on their behalf, a commercial company, to use public …
Literal garbage service is also figuratively garbage service. These folks are THE worst. [edit: this is a critique of the office workers/higher ups (who have there heads high up their own @sses) – not of the guys picking up my garbage – they’ve been good]
Horrible service!!! I pay for pick up twice a week, they hardly come twice a week and half the time they leave garbage in the street and in our can. I’m tired of paying for twice a week when they don’t come twice a week and when I call to …
I work for Metro. People can be so rude and simple. I have no problem getting a late can but on a constant pick up No. You all know when the pick up day is but some how you forget to put your can out or leave it to close to your home and …
not dependable. they drive down your street so that it looks, to their office, like they picked up the trash when, in fact, they have not.
4-something a.m. pickup in a quiet, non-commercial neighborhood? Pretty sure that’s illegal. And if not, it’s rude AF. Does the driver’s ex-wife live up in here or something? That’s the only reason I can think why anyone would spend 15-20 minutes banging a dumpster against their truck before 5 in the morning.
They don’t pick up at all u don’t k ow when they going to come after storm my trash sat out for 2 months. Now they haven’t pick up in about 2 weeks and now they won’t to come once a week they not coming anyway. If they going to come like that we should only pay $12 a month since we getting half of service
Worst disposal company in the state of Louisiana. Do not expect this company to be on time, do not expect this company to hold their workers accountable, do not expect them to listen to any of your request. Do yourself a huge favor and stay away from this company. There is a reason why they have less than a 2 star rating.
This is the third time I’ve had to contact Metro about them not picking up my recyclables. I realized after the second time, I will need to not only call Metro directly, but I will document the request by sending an email to 311. I never had this issue until last month, and now it seems like there’s no sign of it stopping!
On multiple occasions they have missed collection all together or decided not to take the trash that was put out. Since they have a monopoly on the garbage pick up in this area, we don’t have many options other than to keep complaining …
dont even bother calling to tell them your trash didn’t get picked up. Apparently it’s my fault because I didn’t call and report on that day. I now have to wait a week for my garbage to be picked up. I pay for this????? Staff hung up on me and can’t get in touch with anyone to file a complaint. City of NOLA says not their concern!
I don’t know who they bribed in the city to get the NOLA contract but this has to be the most inept and poorly run waste management company in the world. Garbage company is a true double entendre for this absolute joke of a company. You have let the entire city down
Poor customer service. We had a crawfish boil on Saturday and put 6 bags of trash along side our garbage can for pick up on Tuesday morning. …
I constantly have to call to get my recycling picked up. It’s been over a month this time around. This company has no customer service skills whatsoever,! When you call to complain, they sound like they could give a rat’s ass about it. …
They missed my entire block called and notified them of issue, no one would respond. Second time it a month.
This review is not to reflect on the workers who work harder than most people in the US for a thankless job. This review is to post awareness of this companies policies. During a pandemic the workers asked to be heard about their concerns …
Not sure what has-been going on with the company lately, but I do know that THEY DONE VALUE THEiR CUSTOMERS! They have been missing their assigned trash days with the excuse About having more trash to pick you! YOU’RYING! JUST USING AN …
They took the cans on either side of mine, but left my can untouched and full. I called and complained. The truck came back and again, they refused it. There was nothing unordinary in it, just household trash. …
My garbage has been out since Tuesday and they pick up in this area on Wednesday (no pick up) and today is Saturday (still no pick up). This is ridiculous and nasty at the same time. Can’t call them because when I do it’s an automatic …
If I could leave less than 1 star I would. The company missed our trash pickup regularly and would argue with me about it when I would call. Claimed they had GPS on the truck that showed they were there to pick up the trash. Might have …
I wish I could give a negative rating because this company is exactly what they advertise! GARBAGE!!! This company is despicable! When Metro passes to do the trash run, they NEVER pick up our trash. We have called weekly trying to figure …
No pickup Saturday 12/21. Called Sunday to city 311 line to report. Given case number and told metro would call me monday . Get home monday . No call trash can still on curb. Call city back they transferred me to dispatch . Supervisor busy …
My garbage pick ups are on Monday n Thursday…they passed (heard them)..my garbage can was on sidewalk…they missed it…BUT picked up all other cans…when calling them…LOUD speaking woman (with attitude) gives me time they passed in …
Like others have mentioned, service is bad. Garbage usually gets picked up but recycling, forget it. I just saw the truck pick up my neighbor’s recycling, and speed off to the next block and not pick up mine. This always happens, I always …
They pick and choose which trash cans they pick up on each street! I just watched them come back a second time and not pick up mine and two others trash Metro Disposal needs to close down! We need a better disposal company in the east area! Their contract for the East needs to be terminated as well as their employees
They put the cart very near to my driveway and whine I called to complain the women that work their put me on hold repeatedly.
Finally I called city hall to have the cart moved the trash sat their without …
This review is not indicative of the drivers or pick up guys…Thank you for the work you do! I called Metro on October 18 because our trash can was stolen. I have called several times since that date inquiring as to why I have yet to …
We hadn’t had our recycling picked up in two weeks, on the second week the worker picked up our garbage and emptied into the garbage truck, he then took the blue recycle bin and emptied it into the same garbage truck, all caught on camera, …
We bought a new house and moved there on March 7th, 2021. On March 8th, 2021, we called and asked for a garbage can and the lady on the reception said our name has been added to the list and we will get the trash bin. We have been calling …
No garbage pick up the whole week before the storm, no trash collection since. It stinks, rotten trash everywhere. I want to finally clean out the fridge/freezer but garbage cans overflowing.Like a 3rd world country and they charge each month for what?
Have been waiting over 5 months for a garbage can. I have called every month trying to get one. Just keep saying that they will deliver one. We get charged every month for a service that we cannot use because they will not deliver us a …
What was the purpose? The garbage truck passed about 8:45 pm last night in my subdivision. I was standing in the door. I watched as the truck sped down my block and did not stop. There were many cans out; they had been out since early in …
Customer service is horrible. They dont know how to resolve issues and don’t care. ZERO STARS as far as I am concerned…… I have been paying for a service for 3 months and trash cans have yet to be placed at my property. The rep did not …
Metro is the worst trash pickup service company in New Orleans. I’m a commercial customer that pays for 4 days a week. They hadn’t pickup my trash in over a week. I call to speak to management with no reply! I’m trying to cancel my service …
This company is a joke it’s 8pm and they just emptyed my garbage can all over the road and made no attempt to pick it up.
Would give 0 stars if that was an option. They have not shown up on last several trash days and just never empty recycle bin anymore. Trash cans overflowing on my block. Call and I’m told “they will give it to dispatcher” but they still do not show up.
These guys are straight garbage. No hustle. No regard for the equipment. Trash spilled into street. Cherry pick which cans to pick up. Inconsistent timing. Zero customer service. Yet another joke from Can’ttrel.
My trash hasn’t been picked up in almost two weeks! This has been a consistent issue for 2 months. Each time I call they say it will be picked up and each time it’s a lie. Everyone there is super rude. Embarrassing!
I ordered my trash bins on 11/4/20 I have been waiting over a month for my trash bins to be delivered. I was told initially it would be within four weeks. No one that works there can tell me when they will be delivered. I have called almost …
Today makes 29 days since I’ve had trash pick up!! I called 3 times on Saturday (5 days ago) and was told the first 2 times someone would be out. 3rd time I was told I wouldn’t be served until Monday. On Tuesday no pick up so I called in …
This was the first pickup day after a hurricane. My second day of weekly service was canceled due to the actual day of the storm. Monday was my pickup day. They did not show up until Tuesday (a day later then normal pickup day). Of course …
New resident. I called six weeks ago to request a trash can be delivered to my new home. I have yet to receive one and thus have been tasked with finding dumpsters to dispose of my trash.
Ive been waiting for a cart since January.Call the District E.Councilmen no answer and call 311take the message but no answer.Had my trash out today and they pick up everybodytrash but my.What kind of business is this.
My garbage hasn’t been dumped in over 3 weeks. I keep calling but no one will call me back!!!!!
If I could give a zero star , I would. This is the most unprofessional garbage company I have ever seen. They don’t pick up when they are scheduled and when they pick up, they leave trash all over the place, they throw the garbage cans in …
My block pays over $300/month for TWICE A WEEK garbage pickup from city provided cans. Metro can’t be bothered to show up even 4 times a month. Their phone system is message-only. Their web site provides NO WAY TO CONTACT THEM. Another example of corrupt dealings at City Hall.
HORRIBLE COMPANY!!! HAVE BEEN ASKING TO HAVE THE DUMPSTER PICKED UP FROM MY HOUSE FOR A MONTH AND STILL HAS NOT BEEN DONE. MY NEIGHBORS ARE NOW COMPLAINING. RATING IS LESS THAN 1/2 STAR!!!
I ordered a trash cart on 12/17/21. Today is 9/9/22, and I still don’t have a trash cart.
Trash has not been picked up since the 17th. Today is the 13th. The city need to pull their contract.
Its Ironic now that I wanted to give Metro their Props for coming through after all the Polishits dragged them thru the mud & They have been our Saving Grace even though the City is ousting them for a new Co. It was nearly impossible to …
I have been calling for a replacement trash bin since September 2021. My bin was taken right after/during the Hurricane Ida clean up. The customer service line is of NO USE TO ANYONE. Apparently, there script is to “place you on a list” …
8 months following Hurricane Ida I still dont have a trash can to dispose of the trash out of my home. Now my home smells like the city dump because I refuse to Ieave trash bags on the curb, as the animals will tear them apart causing a …
As a resident of Gentilly Terrace, I have felt very let down by Metro. Our trash service here can best be described with one word: neglect. Normal trash pickup days come and go, the trash remains. Sometimes with weeks between pickups. Trash …
It’s bad enough that some days they don’t show up…the days they do show up it’s a gamble whether they dump your trash or not. Today I watched dude touch my van with one hand and kept walking. Don’t I have to pay for this service? I should get a discount.
At first response was very poor. Rep answering the phone always had an excuse. We had a missing trash can. Then Glenn got involved. He was very courteous, seemed interested in helping. He personally delivered a new can Thank you Glen!
Consistency isn’t there. Garbage cans sit out for 2 weeks before they show up. St. John needs to get rid of these boneheads. St. James parish doesn’t have all these issues. You can’t blame covid 2 years later.
They stopped picking up the trash twice a week at specific times and started picking up once a week without any specific time, if at all, but my rate stayed the same. SO I AM PAYING THE SAME FOR A 50% DECREASE IN SERVICE…IT IS HORRIBLE!!!
We have used this company cause our parish has a contract with them. They are the worst, we have called them every week for over a month to come out and empty our dumpster and we always get told that they will pass the message and have …