Metropolitan Utilities District’s mission is to provide safe, reliable and cost-effective natural gas and water services to the community. The District is a public utility and proud to be customer-owned, providing services to a population of more than 700,000 in the greater Omaha area.
| Friday | 7:30AM to 5:15PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 5:15PM |
| Tuesday | 7:30AM to 5:15PM |
| Wednesday | 7:30AM to 5:15PM |
| Thursday | 7:30AM to 5:15PM |
7350 World Communications Dr, Omaha, NE 68122
Just awful…
Garbage
SHAMELESS
Cool
Crooks.
MUD customer owned, right….
their phone service is terrible
pure evil
Horrible…disorganized…poor customer service
improve customer service contact. Phone and website.
Not excited about this $200 deposit!
Legal Robery and communism at its finest.
Beautiful water picture, LOVE IT!!!
I hate their website so bad
Wow!!! These people are crooks flat out. Omaha, you should be proud.
Is there another gas company??? Thinking of just going with a tank!
There’s a special place in hell for the liars and soul less people that work here
MUD has excellent customer service
Worst website ever!If it even loads!!For my home and business.
Great people
Terrible company. They don’t care about anybody. They won’t even work with you on anything.
Everytime I deal with them, they’re alright for the most part.
It’s giving me every language, but English. And I want a short cut, that I can’t get.
Just a total pain to deal with.
MUD deserves better than 2.5 stars!
They accidentally shut my utilities off and haven’t turned them on for two days…it’s snowing
Very rude on the phone! Don’t care for their customers one bit. Worst utility company I️ have ever been with!
I would give a zero star if I could, worst and rudest customer service I have ever met
Very bad service,,, we need something new for utilities in Omaha Nebraska besides this company.
Why can’t I pay my bill when I’m out of the continental US? not fun coming home to your late fees:-(
Always horrible service. Worst utility in the area by far. Customer service reps are unable to make decisions. The wait times are always horrible.
Amazing people they are always been so helpful and I have not ever since got any problem with them 😊 …
Charged me 2000 for a mistake on their end they are just another gov sceme
horrible service on the phone, horrible online site can’t even see details about your bill. Are these people living in some bubble against progress! or something?
I have called three times in a row. The rep comes on the line and claims they can not hear me… Not good
Turned my service is off a day before they were supposed to. Blamed everything on me. Where else are you going to go I guess?
If I could give zero stars I would! They have a monopoly so they could care less what they charge people or how they treat them.
Jill in customer service did an outstanding job of helping coordinate service being turned on. Thank you!
Very quick and very professional. Good people I trust working on my property.
Exteremely hard workers. Always answered all my questions about my services. I can’t say enough about the field workers.
Worst Utility company i have ever dealt with. Extra charge for everything and 0 customer service.
just got off the phone with an extremely helpful gentleman, Marcus. I wasn’t on hold at all and got all of my questions answered in minutes! great service!
Wondering when you and roloff construction will be done destroying our neighborhood and streets?! TJames lake park 8s destroted! Its been a year?!
poor, poor,poor, overcharged $300 for a line that was supposed to be shut off, took 5 months, 8 hours on hold, and finely had to go there in person and wait an hour in line just to get a line shut off, not even a sorry in response pitiful thieves
Spoke to two very helpful customer service reps. Both were professional, polite, and helpful; especially Haley.
Closed 60th again. Every year they tear up 60th. And now after contacting their customer service I have found out it will be closed for months. Unacceptable.
Billing is unbelievably high and no assistance for arrangements whatsoever.
Mud is a rip off and they can rip us off because they the only company in town they charge you whatever they wanna charge you and you have to pay it because you need water they treat you any type of way because they know you can’t go anywhere else this is def a form of monopoly
Way too expensive for the people of Omaha! Out of all my bills this one is the most expensive. I use my electricity more and it’s cheaper! Explain that one MUDD!
Non-cooperative government utility. Monopoly with no competition. Therefore, expect nothing from this ‘company’. Write all you wish – you will not get a response. Inept, ignorant, bad attitudes.
The telephone menu payment system is painful. If you ever make a mistake. Go back to the beginning. Hang up redial. 😡 …
Ive been paying on time for years i put money into my account today early as possible i was still charged the late fees wen i call i get no help since its direct deposit if i was paying cash they would have of course given me the whole day to pay (was never informed of this)
Customer service sucks I always get someone with some kind of attitude and I talk very professionally over the phone.
They are extremely high even when you don’t use their services.
Paying this much for water is ridiculous considering we still have to buy bottled water cuz the tap water is so nasty! Fill up a clear glass and it’s murky and chalky white…yea thanks but no thanks!
Guys that climb into water on below freezing nights, sometimes poop and pee to get your service back on…are not inexperienced , that is dedication and pride.
Great place to work, great utility provider for the city!
I go there quite often during the year to pick up a hydrant . There some very nice people there, from the guard shack guys to the the dudes who hook me up with the hydrants. Even when I call in for the reserving the hydrant , those people are nice too.
customer service people have apparently had all emotions and empathy removed, when returning home from the hospital after having breast cancer, a notice on my door said water was disconnected, when I called to fix the problem, they told me …
The people you contracted with to install the copper pipes is leaving this foam mess. Please follow up and get this corrected
As a Social Service Worker for the state of Nebraska, I have always found my interactions and communications with MUD and their employees to be very efficient, informative, and helpful
It would be great help to be able to get information regarding average monthly bills to any address on your website. This would help eliminate some of your call volume.
Jill was excellent and worked to make sure that all issues were resolved and provided additional information to ensure any future concerns were addressed. Thank you!
Was supposed to get water turned back on today, told theyd give us a 15 min advance call,..they called us 5 min in advance, we went to put our cats up, and got to the door to find a note saying theyd been there,…we called them back and go …
All they do is set u up to fail..constantly saying one thing and doing another ..u make payments and they still turn u off ..they put u on level payments that takes alomost a 1/3 of your monthly income everyone is rude ..and no can help do …
QUIT RIPPING PEOPLE OFF.
Great customer service! And amazing auto pay plan
Worked here for 41 years. Provided a good living
THIS IS THE WORST COMPANY TO DEAL WITH FOR GAS. IF YOU HAVE THIS YOU ARE SCREWED.
THEIR BILL SYSTEM IS ALL FAKE. …
How come MUD of Omaha does not response to emergency?
The dispatch gave me options either they shut off water
call private plumber!!
We had work completed on our street where they dug up our sidewalks and put new lines in. Now the work is complete and the construction tarps and baracades were collected and thrown in our yard. The snow is melting and the tarps are going to kill our grass. Come pick up your construction stuff!!!
Terrible company, all for profit taking advantage of people in poverty. Terrible customer service.
I was driving on 30th and Ames, while I had the right of way one of your trucks; to be specific it was truck 257 almost caused an accident which would’ve included me and my good friend that was in the front seat of my car all because he was on his cell phone. I honked my horn in anger and he honked back as if I was in the wrong.
Can i give them ZERO stars??? That’s what they deserve. Worst customer service ever but, we have no other option so we pay their stupid fees, right?
All my other bills are due at the same time each month. MUD is random. Make the bill due at the same time each month, and I will have a high rating for you!
3 times today I tried to pay my mom bill through the altimated system and 3times it failed even after speaking to 3 representative it then clicked me off all 3 times so I didn’t get a chance to pay her bill🙄so now I have to run all the way …
Customer service people are extremely rude. No matter what your calling about and no matter how polite you are they are still extremely rude.
I would give them negative stars if I could..they lost my banking information,,ent me a shutoff notice,, ND then when I called I was put on hold for 39 minutes..hen expected me to redo what they confirmed two months Pryor..worst company in Omaha besides oppd and cox
I had an extention on my bill for the other half and they cut my gas off. How you goingto have an extention then cut the gas off. What kind of stuff is that. Its b.s i know that. They have no common courtisy for anyone. But if the shoe was on the other foot how would they feel. I will be cussing them out tomorrow.
There are no words to describe how badly MUD gets it’s work done…for over 2 months they have been repairing water lines in my neighborhood….for the last 3 weeks no one has been around to finish the project there are holes everywhere up …
MUD is a joke. I came from Black Hills after living outside of the city most of my life. They have the residence of this city handcuffed on their outrageous rates and terrible customer service.
Fix the website!!! Everything else is perfectly fine but every time I try to pay my bill for the past 3 months now, the website won’t even work! I don’t mind calling, it’s not a big deal but why have a website if it won’t work!!
They turned off the gas due to construction we have called in 5 times and they still haven’t showed up and it’s been over a month. WE FILED A COMPLAINT WITH THE PUBLIC SERVICE COMMISSION regarding this. I recommend everyone who has been messed with by MUD do the same.
Customer for 19 years, and I’ve never had a problem or service interruption with MUD. Yes, scheduling is not the best, but price wise, we’re lucky to have publicly owned utilities that are beholden to their customers, and not shareholders.
Blair was amazing on helping me over the phone!!
I’ve never had problems with MUD. When I call they are very helpful. Payments are easy online. Never had problems with the service reps when i’ve had to call which isn’t often.
These folks try their best. I’m very happy with the service they provide. They try to work around your schedule and little touches like adding grass seed after digging, or wearing shoe protectors when coming in are appreciated! Thanks everyone!
I have no problems with their service so far but am so annoyed with their website. I have tried to set up an online account multiple times and can never set one up. I registered my account and entered all my info but at the end it says that …
(9:55Am 3/31/14)
I had nothing but problems with mud i have never been late on my bills or anything i have always been a loyal customer and all of a sudden i have a very big …
MUD is nothing but a money hungry company charging for high amount deposits and if you don’t pay your deposit they cut you off but u pay your bill sad to say their are lots of companies in Omaha that take advantage of you in any way possible… Just another company only looking out for them and not their customers..
I have dealt with some awful customer service reps in my 46 years, but these folks are a breed apart. They are pure evil lying backstabbing demons from the pit of hell. Polite as they are, they seem to take sadistic pleasure in driving …
horrible experience in my attempting to get help from customer service. ive been on hold now for twenty minutes to get the correct department technician.
I am a commercial business owner who needs an answer to a very simple question however unable to be place in touch with the right person
Pretty ridiculous to charge $200 for a reconnect fee/deposit. If I had that money to pay toward the bill in the first place, services wouldn’t have gotten shut off. Current bill was $542…Paid $400 off, balance left was $142…then you …
Our water has been turned off 3 times in the last 2 weeks without warning. MUD has always been a struggle to work with. I wish I could give less than 1 star.
Trying to get service set up for our new apartment has been a nightmare. Any time I’ve called customer service I’m put on hold for a long time or not even out on hold. The real kicker is that the only way to get help from them is to call …
Called so they could come out and check a possible gas leak. Did not call the fire dept because it was not an emergency as my detectors are not activated. My water heater may not be venting correctly so I called the company that supplies …
I hate mudd and I lived in north platte and they never did this to me. I talked to them today it’s due on the 26th and to see if they take it on the 1st because I’m on disability and they want to pay the $200 deposit. I don’t know why they …
Terrible customer service, and extremely over priced.
Technician no call, no showed. Trash customer service. Good thing there’s so many options to choose from for alternatives.
Over the many years dealing with Mud. I have found the employees are helpful and kind. The management on the other hand is useless. Worse than useless they are evil and stupid. Please let some other company supply gas and water to Omaha. …
You will pay absolutely outrageous prices so that their meter readers can make $30.00 per hour. Its ridiculous and MUD takes advantage of the fact that we cannot get our services from anyone else. $83.00 to turn my water on…..Are you kidding me????? OPPD charges $24.50 and MUD charges more than 3x that amount…..LEGAL ROBBERY!
Requested service be discontinued when i moved out of my apartment, did not disconnect service and charged me for another month of service for an apartment i do not live in or lease anymore.
MUD doesnt email confirmation for service start requests. Make sure you save your record because the incompetent staff will lose your information and try to rip you off by adding an extra $100 fee
One of the most worst & horrible place in Omaha. Some very rude staff & payments don’t get processed fast enough through third parties. Been waiting over a whole week for water to get turned back on & they “haven’t gotten my payment processed.” What a joke.
Wish I could give 0 stars.
I was told my meters had to be read and they needed access to my house. TWICE, on separate days, no employee showed up as promised. I call back and they said …
Just not good. I called customer service today and the recording never gave me an option to even talk to someone.
Please get it together MUD. You’re all we have in Omaha. Watch out if someone new comes to town. You’ll lose a lot of customers.
Working at an apartment community I deal with MUD weekly. I am always on hold for at least 30 minutes, and bills are constantly incorrect. I’ve never dealt with a more understaffed, disorganized company. I am at my wits end. MUD, you are failing your city!
Needed to get my gas meter moved outside. Dan and Chad came out and did some phenomenal plumbing work for me! They were very professional and efficient. I would highly recommend these guys.
I’m not sure how to explain all these bad reviews. I just got off the phone with Marcus about transferring my service. It took less than 1 minute for him to pick up and we talked for about 3 minutes. He got everything set up, answered all my questions, and was very pleasant to work with.
This is the worst company ever. They rip you off 1 moth you get a bill for $60.00 and then the next month your bill is $800 when you call to complain the said the could not read the meter and were estamating the bill to low. I have lived in …
Atrocious hidden fees, zero customer service. They’ll quadruple your bill and repeatedly rack up service fees on their end intentionally. Extremely exploitative company
Initiated new service for a house that I just purchased and was told that the house needed a new meter and access to the house was required. The tech was scheduled to arrive from 12:00 to 4 and call before hand. No call was received. Tech …
We sold our house, gave the date of the transfer and assumed we were good. Apparently the buyer never registered w MUD (perfect name) and we just got a bill for their heat and water et al… at least they’ll wake up without hot showers …
Horrible technicians! The last time one came out to change my water meter he cut the wire to the remote reading box. Then he determined he could not change the water meter because of some reason and left. So now the remote box does not …
Dear Mud,
i would really like to rewrite this review saying that your workers are …
Anytime I have called to check a gas leak they have been very prompt and polite-even at midnight. One even took time to check my gas dryer before reconnecting service.
MUD has had our street torn up for weeks. Machinery parked at odd angles forcing, blocking the street. Dug up my yard. Turned off the gas. Said it would be on by noon. Nope still off. They asked if someone would be home today. ALL DAY. …
Unbelievably rude customer service representative. An elementary student could have followed directions better than the “help” I received. I would recommend doing transactions online but the MUD website is garbage and forces you to call for almost all issues.
What a bunch of A**holes! Unemployed currently and not only would they not work with me on my disconnect notice, weather is pretty good right now but another cold front is being predicted for next week. Cutting off my gas and water at this …
I wish I could give them zero stars. This company just wants to take your money. Don’t forget to set up your auto pay on their website otherwise they will charge you $200 with zero flexibility. …
I would give them no stars if I could. I am a single mother of 3 kids, I receive no child support and I currently work full time and go to college. I called MUD to ask if I could pay $100 towards my bill and then asked for an extension to …
Me: Hey MUD, your technician broke my valve, they need to come back and fix it.
MUD: call a plumber. …
Worst online payment system ever. It’s always something. Confusing and frustrating. Now I’m locked out on a weekend. Can’t pay my bill and will probably get a late fee. I have never had a problem paying bills online before. Never. Yet with MUD every single time it ends up being a nightmare.
I’ve had my account on auto pay for 7+ years and never had an issue. Thanks for providing my family with water and natural gas.
I’m so grateful they accept economic assistance. Their billing department works seamlessly with the state, and we don’t even have to do anything after setup. Our gas is always on! And when I went to set it up a few years ago, they were friendly and efficient. It was quick!
MUD of Omaha has very poor communication skills amongst it’s staff. I have been waiting two days to get my gas turned on and it’s been reaching below freezing temperatures over nights. The first fail wasn’t their fault, it was the …
MUD Is the single worst company that I have ever had the displeasure of dealing with. Repeatedly, they have been rude, condescending and very little help. I purchased a new home last October and have always paid my bills in a timely manner. …
Completely unorganized as a business. I paid through auto pay, payment said it was taken out of my account on banks end. Then next day I get notified of NSF… well the bank still shows it was taken out. But I went ahead and paid $400 cash. …
TERRIBLE TERRIBLE EXPERIENCE and customer service. I just went in to their website to make a payment and for some reason that payment never posted. Well they NEVER notified me that I still had a balance owed. Did not bother to send any …
I am completely disappointed with the MUD here in Omaha. They failed to send me a bill for 10 months and had my bills being sent to an address that I have never even lived at. They had my correct address, the one that I was paying for …
I would’ve left zero stars if I could! I’ve been an m.u.d. customer for 10+ years and just recently moved out of state, anyway I few days before I had moved I called to cancel services and my house was supposed to close but the sell fell …
Not pleased.
I had a creditor take an amount out of my account on a different date than expected and it caused my recent payment to not go through. Easily fixed situation …
I’ve been a customer of MUD for 47 years and have never missed a payment. After changing to paperless billing, I made the mistake of thinking I also set up auto-pay, but I didn’t. When the amount I deducted from my checking register …
I absolutely had to write this review. I’ve read a lot of review’s about MUD, a lot of them not so good. My experience with MUD has been nothing but OUTSTANDING!!! Their customer service has always helped me with my issues, and very …
The MUD bill is just unaffordable now. They increased the gas price from 44 cents to 78 cents which almost doubled the price. The bill went from $140 to $260 per month. They are just rubbing people……. …
Called to have myself put on a level payment plan and the phone was answered right away! Hope was very nice and efficient. Informed me that my billing cycle was up so I owed for that and told me as soon as I made the payment she would …
Customer service appears to answer the phone quickly which is nice, but their lack of flexibility is insane. I made my first payment and forgot to enroll in their auto-payment program and if you miss the 30 day window you are forced to pay …
MUD’s website is trash! Only allows me to look at my bill once (a day)…if I sign out and try to sign back in, I get a white screen for the rest of the day. Do better.
Filing a complaint to the Public Service Commision. They came out and deemed that we needed to pay, as the homeowner, for our turn off valve to be replaced. Mind you we had a master plumber come out and say there was nothing wrong with it. …
Definitely not customer friendly. I suspected you do not have to be being the only show in town. As a business and customer, definitely made us feel we were there for their convenience. Pandemic or no pandemic. It is not a way to run a business.
I have had nothing but issues with MUD since I started service with them.
I just moved into a rental a few months ago. I missed a payment, my mistake. They sent me a form to change accounts. I filled it out, mailed it back with a …
ZERO STARS!! I have had the worst customer service from this company ever!! I am a brand new customer from out of state to MUD and I set up my account online in September before I even moved into my house. I faxed a Letter of Credit to …
You will never find a company with less ethics and integrity than this one. Today our water was shut off due to ‘failure of compliance’. We did not respond to their letters in the mail (that were never received). I explained that our mail …
If I could give a -0star I would. I own a duplex in North Omaha. The gas & water meter is on one side. There is only a gas meter on the other side. I rented out the side with the gas & water meter. When MUD turned the gas on, the side that …
Terrible customer service and policies. I spoke with two nice customer service representatives and a phenomenal technician. However, the supervisor is a terrible person who went out of her way to insult me and my livelihood. She is lucky …
Thanks for robbing us every month! Way worse this year.
Worst company to work with! Their computer system erroneously shut off the water at our new house. I called first thing in the morning to have it turned back on. The estimated time frame for returned service is 11:59 pm. I was told that …
MUD’s website is unusable. You attempt to log in and are presented a white screen. I have attempted multiple different browsers, with no success. When trying to call them, there was no answer and their site states that there are no operators available. How am I supposed to be able to pay my bill?
We smelled a Gas leak outside so we called to report it. The gentleman who came out was super kind and professional and informed us there was a gas main leak in another area and that was probably what we were smelling. Even though he knew …
I am new to Omaha and was recently greeted by a very high gas bill. I thought maybe it wasn’t right but couldn’t prove my case. Still, I thought I should at least have my gas meter checked to prevent issues in the future. I was very …
I felt the need to place my review because of all the negative reviews that are placed on here only because I do not believe they are being honest. I truly believe that the people who placed a negative review have not tried their best to …
We are moving out of state. We were scheduled to switch service over to the new owner today. One of the new owners had to have emergency surgery yesterday, delaying our closing. An MUD serviceman called to let me know they were reading the …
Kenny just came out to my house to assist with a small leak coming from our meter. He was absolutely amazing and so kind to me while I was scared to death. Kenny is a top notch employee and I’m so glad he was the one to help me out today while my husband was away and make me feel safe. Thank you Kenny!!
MUD has been in our neighborhood replacing gas lines for the last 2 weeks. Yes it has been disruptive but every worker has been considerate and helped navigate me out of the driveway etc. We don’t always thank these folks. I said something …
Our house took on severe damage due to an MUD water main break over 3 months ago. MUD has so far refused to repair all the damage. On any work done by MUD approved contractors, they did not get permits before doing the work. The basement is currently tore up and MUD is making excuses for stopping work.
Shout out to your local utility company that you have no choice but to use cause that’s all there is available and they over price and take money you dont have 😉 oh you could only afford to pay part of your bill? Well were going to shut …
Mud is a terrible company who constantly over charge people for ther3 services.
Would never recommend anyone to use when.
Even the supposed to be mangers here are no help nor do they care.
This review is 0 stars. I used $15 worth of gas and $5 worth of water and my bill is $115. Since I’ve lived here I’m barely using any gas and water I’ve paid them $11k over 10 years. Not to mention their ridiculous fees for turning on and off. Gotta love a monopoly. And people are happy to pay it because they dont know any better.
Really kinda pointless to leave a review in the first place because:
a) just look at all the other negative reviews, they tell you all you need to know (at this point I’m convinced all the positive reviews were bought/made by …
I have always hated MUD. Terrible business practices and horrible customer service going on over 20 yrs. Do yourselves a favor and buy a house in LaVista so you can go through Black Hills Energy instead. Now the consumers are going to be …
MUD being the only game in town means they can fee you to death. They will and they do. 0 STARS.
Poor interaction with neighborhoods on complex projects. Mixed interactions with staff (outstanding service when I reported a gas leak…service member who surveyed my home prior to the project cursed me “I don’t have to take this ##@ from …
Very professional and courteous. Jessica was thorough and efficient in confirming the technician was in route.
The MUD website sucks. When anyone logs (I’ve learned from forum reviews) in and then navigates away from their site then return to it, there is a white screen for the rest of the day. I cant even use the site. You have to delete the cookies. They know about it and won’t do anything to fix it.
I wish there was any other company other than this company to get utilities from. If you don’t know MUD’s favorite thing to do is to charge multiple people in the same house for the same months utilities. I’ve heard this from multiple …
This place overcharges cause they know they can. They have horrible customer service and make people pay 1400 just to start services. They tell you u can get it waived but I tried and every bank I went to told me they are lying. This place is the worst place on the planet. There needs to be competition with these horrible people…
We were in dire need of getting a proof of residency to get the kids in school. We accidentally went to the corporate office and there was a gentleman there named Jeremy who was absolutely amazing. If everyone that works there is as nice …
They are the absolute worst. They don’t actually read the water meter, just use estimates from last year. They have consistently screwed up my bill since August and I have to call every single month and talk till I’m blue in the face to get …
This is probably pointless but I’ve been through the ringer with MUD today for two hours simply because I got a new debit card and missed ONE payment because I spaced updating. I am now not allowed to pay online or do auto pay for the next …
They charge a fortune for fees but you never see sewer replacement construction. They love charging fees and ripping off customers.
Can your gas costs get any higher? MUD needs to looking at lowering their costs for Omaha and surrounding area residents. MUD is monopoly taking advantage of it’s customers knowing they will never have any competition in this market.
MUD continues to send an estimated bill which is more than 2 times what it should be and then every couple of months they send 2 bills that are due and payable in the same month. They send estimated bills not actual bills. …
It is way harder to pay your bill than it needs to be. The website only allows you to log in once per day. If you try to log in after that, you are shown a white screen. There is no getting around this, you can change wifi, turn off your …