Call Michiana Recycling and Disposal at 269-684-0900 for timely waste collection services. Serving the greater Michiana area, we are proud to provide … See more
Great service from the guys in the truck. We have only had to call the office a few times, over the many years of service and have always been treated well.
They fired me second day working there saying I was not working fast enough even though I sprained my wrist on the job and was trying to do as much as I can with ought making it worse.
this service has been wonderful. the price is excellant and my guy is so friendly and tries very hard to please. I would recommend this service to everyone.
Pretty sad when you cant even pick up the trash every week, it’s a guessing game if your going to come or not. It’s the one job you have to do. If you cant do that right, then I don’t have anything else to say
don’t waste ur time calling this company I called twice for new service and they told me will have service 7 to 9 days and nothing so better look some where else
Stopped picking up our trash after 3 months even though we paid for a full year they are a bunch of crooks update just talked to my neighbors same thing happened to them as me both going to waste management this is just ridiculous
Horrible customer service. They are very rude. Cancelled the service because we moved. They will not refund the money back for the two months service I did not use with them, instead keep sending me the bill for the coming months.
If I could give this place negative stars, I would. Worst trash service ever! They are never on time and my trash has been COMPLETELY MISSED twice in the past month.
Just awful. They crushed my trash bin and never replaced it, can’t keep their story straight over what days they do pickups. How this Skylar woman still has a job is beyond me.
Based on the reviews its probably not a easy business to have thousands of customers but I have their service for three properties and there customer service is very good at answering questions and get any things done promptly
For the last 2 week’s the driver has only taken half of our garbage,spoke to the lady in the office,she said it’s impossible our garbage must be stuck, well I checked it is not stuck 2 bags of garbage that smell horribly and now our can is …
Great company – very environmentally responsible. They actually sort the trash for any missed recyclables and then recycle the material. Locally owned and operated, and very ethical.
They never pick up trash on time they make excuses up For why they didn’t pick up trash the bill keeps going up every time we get one was 47$ then 51$ then up to 60$ And keeps going up they keep telling me every time I call everyone’s …
Manager that handles retention calls is rude. She is holding us to one more month’s worth of charges when we called to cancel. Have been a customer for 16 years. Had been.
For some unknown reason our lid keeps getting removed off trash can. That allows it to fill with rain. When I called the receptionist acted like I was at fault. Smdh.
Their service and rates are great. The drivers are friendly and courteous.The only problem we have ever had was taken care of promptly and the staff was easy to work with.
Reliable and economical service, not to mention when I call, I actually get to talk with a real human being! Six stars in my book, to bad I can only give you five stars here on G+.
Horrible service! and really feel bad for their trash sorters who will never ever be able to be hired or receive benefits of any kind and the bloodsuckers they use to fill their never ending supply of trash sorters Trillium(ticks on …
Wendy is one of the BEST customer service people I have dealt with. Very positive and willing to help! Great rates and friendly people, how could you not love that?
Paid 100$ for my garbage can 5 weeks ago and when o called to ask about it they said they lost my paperwork..unprofessional!. Said I will have to wait 1 to 2 more weeks
Not sure why their ratings are low. This company is great and I’m glad to have my commercial service with them. Their recycling and sorting is pretty cool too!
The driver seems to like picking my trash up when he feels like it.Sick and tired of them NOT getting my Trash.Sits out on the curb for a week full.Your company must have gotten to big for itself.I will wait for the next flier in my mail …
Trash guy kept taking black bags out of our can even though he didn’t know what was in them (not yard residue either). I had to put them in the bottom and put white trash bags on them to get him to take them. Cancelled them after fighting …
I’ve used several different garbage companies over the years and Michiana Recycling is the only one that we like. When I call them, they are helpful, polite and always get things done right.
This place is horrible. It’s the most digusting place to work for. They have racoon and rats huge rats in their shop. Their recycling plant is like a landfill. They don’t recycle anything. All of their trucks and semi and semi trailors have …
The last few weeks they are late in picking up the trash. This week the driver lied and said that the can wasn’t out. We haven’t seen a truck at all. Hasn’t picked up the neighbors either.
It’s supposed too be BIG GARBAGE pick up! That means all the Bigger GARBAGE and items you can not fit in your tiny trash can! Out of 6 trucks emptying and picking up the Big GARBAGE out of the park I live in they LEFT EVERYTHING we sat out …
They do not deserve one star. The customer service reps are snarky. They do not pick up when they are suppose to pick up your trash. They make excuses about being to short staffed to do their job.
I have always had great customer service. I have used them at 5 different addresses and over 20 years. Even the drivers have always waved and been friendly.
Read the reviews !! this company is awful, the reviews are dead right, oredered new service and called every week for my trash cart, i tried for a month, Nothing !!!! they dont care at all, customer service is worthless i dealt with Cara …
Annoyed when i tried to pay next months service over the phone i was not pleased to find they charge a $8 phone fee for payments over the phone. Really annoying that increases my bill 20% just to tell them a few numbers.
Most unprofessional company I have ever dealt with. They posted my money 2 times to wrong account and had me do all the legwork for them. Nasty and rude people. Wouldn’t let me speak with owner or management. Had to get my lawyer involved DON’T USE THEN!
We have 825 credit rating one late payment and they don’t pick up my. GARBAGE.now my wife said there is a $20 extra fee I will not pay that. I will look for another company
I have cameras on my home and watched them drive right by my house. Then the driver claimed it was too close to a vehicle. I put it in the same spot every week and there has been no issue. Called them to get issue resolved and they told me maybe next time they will get it.
Prices keep going up without notice. They dont get my trash sometimes just done with them. They do not return my phone calls. I would avoid using them.
I appreciate that our garbage is taken care of, but make sure you pay the bill way ahead of time. You can pay three days before it’s due and they won’t take your garbage.
Horrible company, worst customer service ever! They truly don’t care about keeping their customers. Unreliable pickups and full of excuses! We changed to Republic Service and they matched their prices! Don’t waste your time or your garbage will be piling up like ours !!
We have had this service for over 5 years and have not had a bad time with them. Our driver is very friendly and goes out of his way to please. I have recommended this company to our neighbors and friends.
Michiana Waste; the company is the the real waste. Time and again their unreliabilty is unmatched by other waste companies. Read that sentence again, your correct if you thought I said “unreliabilty” and not “reliabilty.” I hired this …
I have had nothing but trouble getting my old trash bin picked up by this company. Time after time I have been told it would be pickec up and it was not. This is getting very old.
This company is doing business with the local abortion clinic in South Bend. I brought this to the attention of the general manager on several occasions and finally went in to visit with him about it. He refuses to sever the relationship …
Have had their service for 10 months and the trash gets picked up later each week. This last time it hadn’t been picked up as of 9:30 pm. That’s ridiculous and poor service. I don’t like having the trash can at the end of the driveway for 2 days. So unhappy. Will be looking for a new service. They are a dime a dozen.
Horrible service from driver. Many times he did not like somthing we put in the can like some old computer desk pressed wood piece so instead of leaving a note that they wont take it he picks it out and tgrows it around the yard, He did it …
We’ve had residential service for several years and couldn’t be happier with the reliable and efficient residential service, even on our country road. I just switched our billing to annually and will receive 1 month free.
Surprised at all the negative reviews. We are in NW Indiana south of Michigan City. I have been with them for at least 3 years, never a missed pickup. Rates are less than Waste Management in my area. Wish they picked up household items like mattresses my only complaint.
Driver claimed there was 6 bags of construction waste next to my can. Let along there was a hand full of ceiling tiles in which they didn’t even pick up all of them. Charged for an extra pickup ($12) and if I wanted to cancel, it would cost $50. ABSOLUTE GARBAGE. 0/5 star rating. Wish that was a choice.
Excellent service. I was late getting my can out and the driver saw me, backed up and came back to collect the trash. These one-star reviewers clearly have issues in their own lives and are blaming it on this company.
Getting yellow bags is a complete hassle. The hang tag gets ripped off or rained on and falls off… I call and I get put on hold and then hung up on… 5th month in a row this has happened… seems like theres only 1 office lady- shes rude …
I’m getting ready to end my service because our driver only picks up our trash about 70% of the time. It’s been 2 years and they never try to fix the problem and he didnt pick it up again yesterday so they aren’t getting another dime of my money!
Michiana Waste has always provided excellent service. They are always on time, their prices rarely ever goes up which is amazing, and they provide free recycling service. In addition, whenever I call with a question, their staff is very friendly!
I think reading just the last month of reviews really sums it up. Bad service all the way around. Please dont call and ask a question, and let it be concerning your bill. If I were to say rude that would be saying it lightly. …
2 weeks in a row. No pick up. I called them and they explained it was for no payment? I explained I had sent a check over a 10 days ago. Lost? Posted on wrong account? A phone call would have been nice letting me know there was a problem.
Horrible/rude customer service reps, overpriced (compared to Waste Management), and unreliable trash pickup sum up our experience with Michiana Recycling & Disposal Services. There isn’t much more to say. …
While I have no complaints about their service (we have 7 location accounts with them for our rental properties), their billing process and seemingly ever-changing pricing is frustrating. Received 6 bills today, 2 of which have errors. This has been typical. They are also very lax at answering emailed inquiries.
By far the worse roll off dumpster service ! 30 yard dumpster you can only put 20 yards in . I have used roll offs for 20 years and Michiana overcharges and request under loaded . Any other companies have absolutely no problems with , …
Can I give them -5 stars? Worst service ever. Constantly making mistakes on the billing side of things and then want to stop service because they made the mistake. Oh and to top it all off we get our bill figured out and we are showing as …
Very unprofessional business. Our check crossed in the mail, so they sent out a statement with 3.50 late charge, I figured they would take it off, since the check crossed in the mail, no instead, they add another 3.50 late charge because I …
This company makes their own schedule. They don’t even come on the day they are supposto. Then when you call they are rude as hell and make you feel as if it’s your fault your trash isn’t being picked up. They refuse to answer questions on …
Very picky on trash pickup. Your trash can has to be almost on the road for pickup. Their bills are due the day you get them and if you happen to be on vacation when you get the bill and can’t pay immediately, you will be charged a late fee. I am seriously considering switching to a different trash removal company.
We have used this company for years. Very friendly and affordable. We’ve not had any issues with pick up like some of the prior reviews. I definitely recommend this company if you are in the market. Rest assure, if you have any issues, you …
Should receive a 0 star. I have not used their trash system in over 6 months and still being charged for it. I left because of being over billed in the first place. They will not respond and cancel anymore bills. Taking bigger measures now.
I witnessed one of their drivers drive through my yard a couple weeks ago. The owner told me he was going to come out the next day and assess the damage. A couple days later I get a call where he tells me after talking to his driver and …
After being completely ripped off for years by another garbage company,I have been EXTREMELY happy with the prices and service with Michiana. They have the best prices I could find in LaPorte and they don’t add crazy “fuel fees” or …
Cancelled service because of poor service and rude customer service representatives. They will not give me a refund for the unused portion of my service month because I switched to Waste Management. Michiana charges more, has higher late …
I’ve been a customer for over 5 years. Great service and reasonable pricing. Very responsive the few times I have called them. Love that I can place yellow recycle bags and trash bags in the same bin for pick up. They do not recycle colored glass and I hope someday that will be incorporated into their service.
I have only had to call them twice in probably 6 years of using them fo my weekly pickup. Most recently was because i needed to schedule extra stuff from a bathroom project we needed pickedup, they took care of it for us the next day. which was great because we had family coming by and wanted it out.
Have had this service for couple years , disappointed that they pick up late in afternoon but it is what it is. I have paid my bill on time every billing cycle. 4/12/2016 my trash was never picked up , called them and was told “if they have …
Please Read…HIT MY DOG AND RAN! I live in a subdivision (90% have kids and dogs). I had 2 bulldogs, trash guy picked up our trash and I let our dogs out to go to the bathroom. I watch my dogs closely from my back porch and they went …
I pay by the year and every falI I get a bill for the last 3 months of the year.I always call and talk to them. Well this year after I called, I get a notice that they will stop pick up if it’s not paid. I have called 3 times to get this …
I get great timely service from this company at an outstanding price. That is all a person could want. I love their recycling program. Their employees are friendly from the drivers to the office.
I am very upset with this service right now and it is due to office practices. I have been with this company for a long time and never had any problems until now. The man who picked up my trash broke my dumpster 2 weeks ago. I called to …
I’ve been using Michiana Recycling for curbside service for a year. There are a few things I really like about them. First, I like that I can put all my recycling, trash, and yard waste in the same bin. They even hauled away my Christmas …
This company would be more suited in Florida or out west where they haven’t the possibility for snow. If there is any chance of snow my road is deemed “un-passable” by the driver and my full trash bin is left un emptied. Then when we call …
This place is horrible!! Had a $112 bill, $78 of this bill was past due and was to be paid by February 18th. I paid $80 on February 16th which left me will a current charge of $32. My service status is active online and my trash had been …
Horrible customer service. Manager Trina is unqualified to handle any customer service issue. Service truck only emptied half of container and I was told it was no big issue, they would be back next week to finish getting the rest. I asked …
No stars isn’t an option? By far the worst trash service ever. I dont understand how they are still in business especially after reading all of the other reviews that match my story. Our driver was the laziest POS ive seen that somehow …
They’re charging me late fees when I’m on Autobilling, which means they control when I’m billed. Emailed about it Monday, it’s now Saturday and still have not heard back. My trash has also been missed multiple times, this week included. …
Their customer service is trash just like their name. The people working there need to be let go because they do not know how to talk to customers. I would rather pay more for good customer service than be talked to the way I was. I was …
Was charged for 6 extra bags of trash that I did not have. Person I talked to seemed put out that I would call and ask about it. Granted I wasn’t able to call until a couple of month later, but she didn’t have to be so rude. I rate this …
I can’t give negative stars. They don’t send out billing notifications on time, then they cancel your account. they then proceed to bill you late fees in such a way that if you under pay the bill, they charge you another 20 bucks. They are …
AVOID THIS COMPANY AT ALL COST. All the negative reviews are 100% accurate. They never pick up according to your signed service contract. Customer service is rude and unhelpful. They are scammers. You pay to have pickups every week and …
They started out great, great prices. Now they have raised their prices a couple of times for very vague reasons. And for 3 of the last 4 weeks they have not picked up our can. We call and they say there is no note or anything as to why. We …
Problem #1:Two weeks of late pick-ups in a row with no communication to the customer. Their solution:. just leave it out till they get it. They are very busy… …
Only reason I’m giving them 3 service is ok, we can place a ticket on the garbage can and won’t get any bags for 2/3 weeks. If I call they may get angry, it’s either they don’t have any or the driver didn’t see the yellow card. After …
We have used Michiana for probably ten years and can only remember one missed pick up. I called them and they had a truck come get it in the next couple days. Other than that they have been absolutely perfect. Great service at their office …
We have called and emailed a request to get more recycling bags over 5 times and almost two months have gone by with no luck. I called for the last time today and stated we’ve already called several times with so what are they going to do …
This is my first Google review but I felt the need to throw this one little star at this “business”. After having Best Way Disposal for years with no issues, I would have loved to have stayed with them but they weren’t our new landlord’s …
I have always been impressed with the service, but in the past month the driver has not picked up on Hound Trail in Fox Run 2 times. Not sure what the problem is but it may be time to switch companies.
I signed up for service on July 18th and was told I would be on the route for that week’s pickup. However, since they use a different service to deliver the actual cans, I didn’t have a can to put my trash in. I called on the 22nd to ask …
Have used them for years and have been very happy with their service. Any issue have been handled promptly (we have seasonal service). Service is reliable and timely. Love that they have recycling included and provide the collection bags. Video on their recycling process is very interesting and state of the art.
If I could give them a ZERO star, I would! Their “customer service” is pathetic! They have hung up on my husband and I numerous times when we’ve had to call. We paid in advance, when we started service and about 4 months later they just …
Called to change services on June 26, 2018. the first week they picked up my trash with just our trash barrel and was told that it would be 7-10 days before I get there trash can. the next week they did not pick up my trash (their …
The one star reviews are no lie – I wouldn’t recommend them to my worst enemy. They took away our waste container from our cottage sometime in mid-June for reasons that are still unclear to me. Found out when we had friends stay there for …
I’ve had this service for almost 4 years. Every three months the price goes up. And these last few months, they have skipped my house and not picked up the trash. When I call to complain, I’ve been told various reasons and that they’ll get …
Bottom line look some place else for service they are horrible. They don’t pick up when there suppost too and that joke of a supervisor is a lier and has more excuses than a person going to jail. I wouldn’t have to write reviews if people were doing there jobs right.
I have had Michiana Recycling & Disposal for the entire time we have owned our home and we absolutely love them! I’m not sure about all these bad reviews but they’ve always been excellent with service and we have a even started using them …
If I could give zero stars I would. This company is shady as heck. Not only did they tack on yard waste removal to my bill without me knowing about it, they constantly raise my bill for a bunch of unknown fees. For the past several months …
I originally went with them because they were cheaper than other options; I now know why. I can’t even count the number of times my trash hasn’t been picked up. I’m at my wits end with these guys. I just called about this last incident …
Used them for years, Customer service is awful, Contact us feature on website is useless. I kept them because they were cheap, even after having to listen to my neighbor complain at the 5am pick up times. One late payment and they stop …
On May 6th, 2022, we witnessed the driver get out of his truck in the rain, to pick up trash that had blown from our neighbor’s can. This was on Hinchman Rd. in Baroda, MI. Kudos to this conscientious employee!
This company is terrible. They canceled our service and disabled their reviews on Facebook after I posted about our awful experience with them. They won’t pick up trash on time and many times they will make customers wait two weeks before …
Fast response, timely and accurate communication, handled unexpected additional junk found in attic, thorough and complete cleaning, very responsive, and pleasant workers. Best junk removal experience I have ever had and for a very …
This company has gone downhill since I have been with them over 10 years. I am sure they have great divers, but ours is incompetent. Our driver evidently does not realize he is driving a big truck and likes to cut the corner when picking …
I am very surprised about the negative reviews. Are they legit?? I was with Republic before and it was a nightmare. The forgot to pickup my trash several times within a month and when I cancelled they charged the pickup of the trashcan, …
Missed my trash due to weather they say. Called and asked when the make up day is and they told me they are skipping this week and will pick up next week. I asked are you going to credit me for the week your skipping and it was a stout no. So your going to charge me for service that you didn’t perform. What a shame!
I can guarantee they are the cheapest, but remember you get what you pay for. Horrible customer service, got charged a late fee, Even though I was set up for automatic payments. Took two billing cycles to get it fixed. Then they missed …
I wish I could write this and give them 0 stars. I called to set up service and the rep was real kind and very helpful. I signed up and they picked up my trash the first week. They told me it would be 7-14 days before I get a can, which was …
Called to get an estimate on picking up a mattress and box springs. 130 dollars! I’ve been a customer for several years. Prices keep going up. So I’ll be looking for a new company.
Horrible customer service. They came and dropped off a trash can forcing me to change service. Then with NO NOTICE stopped service to my address. Bunch of a-holes. Wanted to charge an $8 “convience” fee to pay over the phone. Never received an invoice with account number or how to pay!
Made back door deal with my town to take over trash service. Offering DOUBLE what I pay now and takes less. When I called this company to inquire I was met with more cussing at me and screaming on the phone than I ever dreamed someone would …
Never again Jessica is so rude , they lost my company gate key , for a police impound lot & she is lying said it was lost in the trash truck ! Wanting another key , I’m switching companies ! They also hit my fence on Camera !
I have had nothing but great service from this company for the last 5 years. Anytime I call the office they take care of any issues I have had in the past, which are few and far between. The gentleman that picks up our garbage George …
We had them for service at our previous home, so when we moved we just let them know and our service was transferred to our new home. Great! Until it wasn’t. We’ve lived at our new home for about a year and a half now and since moving …
I used to work there and I got fired for going to the hospital for my eye. Plus they are firing great workers that don’t do anything wrong I have since moved on to a much better job. Please don’t associate with this company
No trash service after 2” of snow. Instead of working extra days to get caught up they just want me to accumulate trash for an extra week. Seems like a cost cutting measure more than weather related. I can understand a day or two delay to …
A sad day….😿 They no longer recycle …… .. I have been a customer for many many years. The last of the local collection companies. No longer environmental . …
Had nearly 2 years at the same price now it’s gone up. My trash was missed and never picked up, was told I was not gonna be charged for the missing week, then I end up paying more the following bill. Speaking of bills, I never receive a …
Good service. It’s a shame this company continues to raise it’s prices, (twice now) and has no communication with the customers. It would be nice to have a heads up on price increases especially during covid when so many people are …
Order a extra trash can they make me pay for it in advance. and now 3 weeks later after multiple calls its still not delivered after being told it would be 3 times. Great service buchanan shoulda stayed with republic. when they say it’s out on the truck for delivery why didn’t it show up talk about lies and excuses.
I’ve been tremendously impressed with Michiana’s service. We recently moved to the area, and in the course of getting our service set up, we’ve had to call Customer Service a few times (not their fault). Everyone I’ve spoken with has been …
They are terrible, and if I could give them zero stars, I would. They have missed our pick up on several occasions, never credited us for the missed week, and have poor customer service. I spoke with a woman who was very arrogant and …
They completely forgot to pick up my trash on Friday. Called to find out why and they could not contact the driver to get an answer. Was told they would call back Monday with a status and never heard from them. Called again to see when our …
I have had to only talk to them once on the phone wait time wasn’t bad at all and they were friendly and helpful only had to talk to one person. I have been happy with the service and the price is amazing .
I figured they would delete/ report my previous review, so here it goes again! Do they have anything less than a star?! My dad had a huge dumpster dropped off at his house on a Monday. On Wednesday, I noticed that the back dumpster door …
Was with this company for about 8 years. recently moved and called for a change of address and to transfer the trash bin of course. Called the first time was told i’d receive my new trash bin Friday Feb.18.2022. Got nothing, called again …
Extremely rude! I wouldn’t recommend you to a friend or enemy. Trying to switch from commercial service from residential, moving my business back home and we were denied by a very rude Jessica, told us due the the overhead power wires they …
I would definitely recommend checking out nissley disposal before you start giving this place your money. Very poor customer service and trash pickup is no better.They skipped 3 out of the last 4 weeks but pick up my neighbors and then just …
Finally fed up. Feels like there needs to be a price fixing investigation between Michiana and Borden. Long before the current gas price hike Michiana kept raising the bill over and over. No real reason, no explanation. Now at the bottom of …
My bill keeps going up and no one can tell me why. The itemized statement says fees are under $5 but they tack on an extra $30 that’s unaccounted for. Their customer service reps are rude and cannot answer basic questions.
Michiana Recycling missed 4 consecutive weeks of pick up. Their customer service is the worst. I would encourage people reading this to go with Waste Management for your trash pick up. They are so much better.
I wish we lived where we could pick – this absolutely sucks. Our mediocre service just got a price increase. We never received a bill so they cancelled our service then sent a bill for twice the amount to restore the service and now I …
Don’t waste your time with this place. I’m not a huge fan of having trash in my garage because they keep forgetting to pick my trash up. When I called, the woman who answered asked me “did you have your trash pulled up the night before?” In …
I called to see if the pick up day got changed because of the holiday because they have almost all holidays off. The lady on the phone was so rude and when she answered sounded like I just woke her from a nap. She was short and rude and …
They have done a perfect job for MANY years, but if you call with a question about abnormal trash the women on the phone never can answer anything about anything, Huge lack of training!
We have been with this company several years. Missing our stop has been a problem in the past. Last week we were missed again. Now being Thankgiving week, we have an overflowing trash bin. When I called about it I was told that no one could pick up our trash until next Saturday.
Absolutely terrible! I called because my trash didn’t get picked up.. so the lady on the phone said she would call back tomorrow to make sure it gets picked up. We’ll today another lady called and checked on it. I said no it hasn’t been …
My town switched to this service provider from Republic a little over a year ago. While I was uncertain at first, I am pleased to report that so far I have never come home to find the lid of the container left open after it was emptied, …
Great service and the ladies in the office have always been helpful and kind. I regularly miss my trash day (my fault!) and they’ve always been great when I need to drop off. Thanks neighbors!
This is a terrible trash company. We paid for service and they resumed picking up our trash the next week. Refused to pick up the following two weeks and say we never paid, but they started to pick up our trash…. And we submitted payment on …
Rates have gone up significantly and customer service is… well, trashy. They’ll add charges but won’t honor discounts (which are only brought up when a customer goes elsewhere). We have been customers for many years and one would think …
Very disappointed. We have been with Michiana for a couple years now and we have had multiple missed pick ups. I call them get told “We have to look at the drivers notes”. They call back and say we don’t know why we will have someone come …
We have been with Michiana recycling for 9 years. And ever since we have been with them we have had trouble with them forgetting to pick up our trash. I have to call them quite often because they have not picked up our trash. And most of …
The customer service experience we had was terrible. Tasha upset my mother in law when she explained why they didn’t pick up her trash this week. Apparently the bill for the (next 3 months) not (PREVIOUS BILL) has not been paid. She only …
We’ve been customers for over 10 years and have one missed pick up (this week). Called and they came right out. Also, in a prior year when our road was under construction, their driver(s) went above and beyond to get our trash pick up …
Great service from the guys in the truck. We have only had to call the office a few times, over the many years of service and have always been treated well.
Terrible communication. If there will be a delay this company will not email or text customers.
Stopped providing bags for recycling while jacking up rates. No notice, either. Terrible customer service.
Great service
Great to deal with.
They are great!
Great service!
Better than the competition.
Phone etiquette goes a LONG way.
Horrible service they have excuses for everything
Bad customer service. Can’t give prices out.
Timely and like they do recycle.
Always had good service with them
$8.00 charge to call and pay my bill?!
Great service at rates below area competitors.
Best recycling and trash pick up in southwest Michigan
Drivers are rude and so are the people who answer the phone. I was hung up on.
I work here,enjoy working with the customers.
I really like this trash company great job keep it up thanks again
Excellent service for a very reasonable price!
Would appreciate to see more reporting on recycling metrics..
Always very friendly. They go out of their way to keep their customers happy
They Have been awesome to deal with and very reliable
They refused to pick up my trash when I pay them monthly
Prompt with a great recycling program that is very user friendly. Highly recommend.
The changes to the company are very much noticed. Keep up the great work!
No problems awesome service had Borden before
Horrible customer service. I have only had them 3 weeks. Every time, I have to drag my can out of the bushes.
Worst trash service Iv ever had. Completely disrespectful. You lost another customer.
Horrible customer service. Raised their monthly rates without any notice. Would not recommend.
Fair prices and greet you with a smile!
Equipment is poorly maintained, and responsiveness after they leak hydraulic fluid all over your driveway is poor.
Great company, dependable service at an affordable price. Free recycling as well!
The service is way inconsistent. Then when you call to talk to them about it put you on long holds and lie to you.
Watched the driver physically remove trash from my can, and leave it next to my trashcan, this morning.
Most unreliable I will be looking for different service,This place deserves no star but of course you cant post if no star
Im the boss there. But haven’t always been but that’s how i came to find they ate a great company to deal with
Can’t make the scheduled pickup days, won’t dump can if can is too full(could it be because of the late pickups)! Terrible customer service!
Poor customer service. They dont even empty the can all the way. Keep raising their prices. I do not recommend this service.
We appreciate the trash service very much. They pick up extra trash outside our can, no matter how much volume.
They pick up my trash on time.. but that’s kinda the best thing I can say about this. Gimme a new trash can! And stop breaking mine!
They fired me second day working there saying I was not working fast enough even though I sprained my wrist on the job and was trying to do as much as I can with ought making it worse.
this service has been wonderful. the price is excellant and my guy is so friendly and tries very hard to please. I would recommend this service to everyone.
Great company. Been a customer for over five years. Have no complaints at all. Best price around.
Pretty sad when you cant even pick up the trash every week, it’s a guessing game if your going to come or not. It’s the one job you have to do. If you cant do that right, then I don’t have anything else to say
They are always on time to pick up our trash and are flexible if we have a few extra bags on the side of our bin.
don’t waste ur time calling this company I called twice for new service and they told me will have service 7 to 9 days and nothing so better look some where else
Fantastic customer service and the driver is excellent. I am very well taken care of and very satisfied with the services provides! Good job!!
Stopped picking up our trash after 3 months even though we paid for a full year they are a bunch of crooks update just talked to my neighbors same thing happened to them as me both going to waste management this is just ridiculous
I have been happy with the service from Michiana Recycling and Disposal. I have been a customer for 9 years.
Great company! I use them extensively for my business. Super easy to work with – awesome prices.
Horrible customer service. They are very rude. Cancelled the service because we moved. They will not refund the money back for the two months service I did not use with them, instead keep sending me the bill for the coming months.
If I could give this place negative stars, I would. Worst trash service ever! They are never on time and my trash has been COMPLETELY MISSED twice in the past month.
Just awful. They crushed my trash bin and never replaced it, can’t keep their story straight over what days they do pickups. How this Skylar woman still has a job is beyond me.
Had an issue being charged to much. They contacted me and fixed it without me calling them. That was very nice of them.
Based on the reviews its probably not a easy business to have thousands of customers but I have their service for three properties and there customer service is very good at answering questions and get any things done promptly
For the last 2 week’s the driver has only taken half of our garbage,spoke to the lady in the office,she said it’s impossible our garbage must be stuck, well I checked it is not stuck 2 bags of garbage that smell horribly and now our can is …
Terrible service. Put my trash out Sunday night, its supposed to be picked Monday morning. Lucky if they get it by Wednesday
Everyone has always been extremely courteous and customer friendly. Rates are great, service the best. (I don’t understand the bad reviews either.)
Have had nothing but good service from these guys. If I ever call, the folks on the phone are kind and professional. Keep up the good work!!
My trash hasent been picked up for two weeks and I’m paid up until May!
Great company – very environmentally responsible. They actually sort the trash for any missed recyclables and then recycle the material. Locally owned and operated, and very ethical.
They never pick up trash on time they make excuses up For why they didn’t pick up trash the bill keeps going up every time we get one was 47$ then 51$ then up to 60$ And keeps going up they keep telling me every time I call everyone’s …
Manager that handles retention calls is rude. She is holding us to one more month’s worth of charges when we called to cancel. Have been a customer for 16 years. Had been.
For some unknown reason our lid keeps getting removed off trash can. That allows it to fill with rain. When I called the receptionist acted like I was at fault. Smdh.
Their service and rates are great. The drivers are friendly and courteous.The only problem we have ever had was taken care of promptly and the staff was easy to work with.
Reliable and economical service, not to mention when I call, I actually get to talk with a real human being! Six stars in my book, to bad I can only give you five stars here on G+.
Terrible. My neighbor payed twenty dollars less than me per billing cycle and they (Chris Burk) refused to price match. Goodbye 👋 …
Horrible service! and really feel bad for their trash sorters who will never ever be able to be hired or receive benefits of any kind and the bloodsuckers they use to fill their never ending supply of trash sorters Trillium(ticks on …
Wendy is one of the BEST customer service people I have dealt with. Very positive and willing to help! Great rates and friendly people, how could you not love that?
Ok, quite a few issues in the 6 months I’ve been dealing with them at my job.
Paid 100$ for my garbage can 5 weeks ago and when o called to ask about it they said they lost my paperwork..unprofessional!. Said I will have to wait 1 to 2 more weeks
Not sure why their ratings are low. This company is great and I’m glad to have my commercial service with them. Their recycling and sorting is pretty cool too!
The driver seems to like picking my trash up when he feels like it.Sick and tired of them NOT getting my Trash.Sits out on the curb for a week full.Your company must have gotten to big for itself.I will wait for the next flier in my mail …
Trash guy kept taking black bags out of our can even though he didn’t know what was in them (not yard residue either). I had to put them in the bottom and put white trash bags on them to get him to take them. Cancelled them after fighting …
I’ve used several different garbage companies over the years and Michiana Recycling is the only one that we like. When I call them, they are helpful, polite and always get things done right.
This place is horrible. It’s the most digusting place to work for. They have racoon and rats huge rats in their shop. Their recycling plant is like a landfill. They don’t recycle anything. All of their trucks and semi and semi trailors have …
The last few weeks they are late in picking up the trash. This week the driver lied and said that the can wasn’t out. We haven’t seen a truck at all. Hasn’t picked up the neighbors either.
It’s supposed too be BIG GARBAGE pick up! That means all the Bigger GARBAGE and items you can not fit in your tiny trash can! Out of 6 trucks emptying and picking up the Big GARBAGE out of the park I live in they LEFT EVERYTHING we sat out …
They do not deserve one star. The customer service reps are snarky. They do not pick up when they are suppose to pick up your trash. They make excuses about being to short staffed to do their job.
I have always had great customer service. I have used them at 5 different addresses and over 20 years. Even the drivers have always waved and been friendly.
Been with Michiana since my first week as a Michigander. Never hadan issue they didn’t fix first try. Friendly service every time.
Read the reviews !! this company is awful, the reviews are dead right, oredered new service and called every week for my trash cart, i tried for a month, Nothing !!!! they dont care at all, customer service is worthless i dealt with Cara …
Annoyed when i tried to pay next months service over the phone i was not pleased to find they charge a $8 phone fee for payments over the phone. Really annoying that increases my bill 20% just to tell them a few numbers.
Most unprofessional company I have ever dealt with. They posted my money 2 times to wrong account and had me do all the legwork for them. Nasty and rude people. Wouldn’t let me speak with owner or management. Had to get my lawyer involved DON’T USE THEN!
We have 825 credit rating one late payment and they don’t pick up my. GARBAGE.now my wife said there is a $20 extra fee I will not pay that. I will look for another company
I have cameras on my home and watched them drive right by my house. Then the driver claimed it was too close to a vehicle. I put it in the same spot every week and there has been no issue. Called them to get issue resolved and they told me maybe next time they will get it.
Prices keep going up without notice. They dont get my trash sometimes just done with them. They do not return my phone calls. I would avoid using them.
I appreciate that our garbage is taken care of, but make sure you pay the bill way ahead of time. You can pay three days before it’s due and they won’t take your garbage.
Horrible company, worst customer service ever! They truly don’t care about keeping their customers. Unreliable pickups and full of excuses! We changed to Republic Service and they matched their prices! Don’t waste your time or your garbage will be piling up like ours !!
We have had this service for over 5 years and have not had a bad time with them. Our driver is very friendly and goes out of his way to please. I have recommended this company to our neighbors and friends.
Been happy customer for over 10 years. I always support local businesses when possible.
Most reliable company we have had in years! We switched to Michiana two years ago for better service and price.
Excellent customer service as well!
Michiana Waste; the company is the the real waste. Time and again their unreliabilty is unmatched by other waste companies. Read that sentence again, your correct if you thought I said “unreliabilty” and not “reliabilty.” I hired this …
I have had nothing but trouble getting my old trash bin picked up by this company. Time after time I have been told it would be pickec up and it was not. This is getting very old.
This company is doing business with the local abortion clinic in South Bend. I brought this to the attention of the general manager on several occasions and finally went in to visit with him about it. He refuses to sever the relationship …
Have had their service for 10 months and the trash gets picked up later each week. This last time it hadn’t been picked up as of 9:30 pm. That’s ridiculous and poor service. I don’t like having the trash can at the end of the driveway for 2 days. So unhappy. Will be looking for a new service. They are a dime a dozen.
I need service from a place that answers the phone. I do not want to leave a message or talk to a computer. I want to talk to a person.
Horrible service from driver. Many times he did not like somthing we put in the can like some old computer desk pressed wood piece so instead of leaving a note that they wont take it he picks it out and tgrows it around the yard, He did it …
We’ve had residential service for several years and couldn’t be happier with the reliable and efficient residential service, even on our country road. I just switched our billing to annually and will receive 1 month free.
Surprised at all the negative reviews. We are in NW Indiana south of Michigan City. I have been with them for at least 3 years, never a missed pickup. Rates are less than Waste Management in my area. Wish they picked up household items like mattresses my only complaint.
Driver claimed there was 6 bags of construction waste next to my can. Let along there was a hand full of ceiling tiles in which they didn’t even pick up all of them. Charged for an extra pickup ($12) and if I wanted to cancel, it would cost $50. ABSOLUTE GARBAGE. 0/5 star rating. Wish that was a choice.
Excellent service. I was late getting my can out and the driver saw me, backed up and came back to collect the trash. These one-star reviewers clearly have issues in their own lives and are blaming it on this company.
Getting yellow bags is a complete hassle. The hang tag gets ripped off or rained on and falls off… I call and I get put on hold and then hung up on… 5th month in a row this has happened… seems like theres only 1 office lady- shes rude …
By far the worse company to go through.
1 star is to much. I only gave them 1 because they did drop off and pick up as stated. …
I’m getting ready to end my service because our driver only picks up our trash about 70% of the time. It’s been 2 years and they never try to fix the problem and he didnt pick it up again yesterday so they aren’t getting another dime of my money!
Michiana Waste has always provided excellent service. They are always on time, their prices rarely ever goes up which is amazing, and they provide free recycling service. In addition, whenever I call with a question, their staff is very friendly!
I think reading just the last month of reviews really sums it up. Bad service all the way around. Please dont call and ask a question, and let it be concerning your bill. If I were to say rude that would be saying it lightly. …
2 weeks in a row. No pick up. I called them and they explained it was for no payment? I explained I had sent a check over a 10 days ago. Lost? Posted on wrong account? A phone call would have been nice letting me know there was a problem.
Horrible/rude customer service reps, overpriced (compared to Waste Management), and unreliable trash pickup sum up our experience with Michiana Recycling & Disposal Services. There isn’t much more to say. …
While I have no complaints about their service (we have 7 location accounts with them for our rental properties), their billing process and seemingly ever-changing pricing is frustrating. Received 6 bills today, 2 of which have errors. This has been typical. They are also very lax at answering emailed inquiries.
By far the worse roll off dumpster service ! 30 yard dumpster you can only put 20 yards in . I have used roll offs for 20 years and Michiana overcharges and request under loaded . Any other companies have absolutely no problems with , …
Can I give them -5 stars? Worst service ever. Constantly making mistakes on the billing side of things and then want to stop service because they made the mistake. Oh and to top it all off we get our bill figured out and we are showing as …
Very unprofessional business. Our check crossed in the mail, so they sent out a statement with 3.50 late charge, I figured they would take it off, since the check crossed in the mail, no instead, they add another 3.50 late charge because I …
This company makes their own schedule. They don’t even come on the day they are supposto. Then when you call they are rude as hell and make you feel as if it’s your fault your trash isn’t being picked up. They refuse to answer questions on …
Very picky on trash pickup. Your trash can has to be almost on the road for pickup. Their bills are due the day you get them and if you happen to be on vacation when you get the bill and can’t pay immediately, you will be charged a late fee. I am seriously considering switching to a different trash removal company.
We have used this company for years. Very friendly and affordable. We’ve not had any issues with pick up like some of the prior reviews. I definitely recommend this company if you are in the market. Rest assure, if you have any issues, you …
Should receive a 0 star. I have not used their trash system in over 6 months and still being charged for it. I left because of being over billed in the first place. They will not respond and cancel anymore bills. Taking bigger measures now.
I witnessed one of their drivers drive through my yard a couple weeks ago. The owner told me he was going to come out the next day and assess the damage. A couple days later I get a call where he tells me after talking to his driver and …
After being completely ripped off for years by another garbage company,I have been EXTREMELY happy with the prices and service with Michiana. They have the best prices I could find in LaPorte and they don’t add crazy “fuel fees” or …
Cancelled service because of poor service and rude customer service representatives. They will not give me a refund for the unused portion of my service month because I switched to Waste Management. Michiana charges more, has higher late …
I’ve been a customer for over 5 years. Great service and reasonable pricing. Very responsive the few times I have called them. Love that I can place yellow recycle bags and trash bags in the same bin for pick up. They do not recycle colored glass and I hope someday that will be incorporated into their service.
I have only had to call them twice in probably 6 years of using them fo my weekly pickup. Most recently was because i needed to schedule extra stuff from a bathroom project we needed pickedup, they took care of it for us the next day. which was great because we had family coming by and wanted it out.
Have had this service for couple years , disappointed that they pick up late in afternoon but it is what it is. I have paid my bill on time every billing cycle. 4/12/2016 my trash was never picked up , called them and was told “if they have …
Please Read…HIT MY DOG AND RAN! I live in a subdivision (90% have kids and dogs). I had 2 bulldogs, trash guy picked up our trash and I let our dogs out to go to the bathroom. I watch my dogs closely from my back porch and they went …
I pay by the year and every falI I get a bill for the last 3 months of the year.I always call and talk to them. Well this year after I called, I get a notice that they will stop pick up if it’s not paid. I have called 3 times to get this …
I get great timely service from this company at an outstanding price. That is all a person could want. I love their recycling program. Their employees are friendly from the drivers to the office.
I am very upset with this service right now and it is due to office practices. I have been with this company for a long time and never had any problems until now. The man who picked up my trash broke my dumpster 2 weeks ago. I called to …
I’ve been using Michiana Recycling for curbside service for a year. There are a few things I really like about them. First, I like that I can put all my recycling, trash, and yard waste in the same bin. They even hauled away my Christmas …
This company would be more suited in Florida or out west where they haven’t the possibility for snow. If there is any chance of snow my road is deemed “un-passable” by the driver and my full trash bin is left un emptied. Then when we call …
This place is horrible!! Had a $112 bill, $78 of this bill was past due and was to be paid by February 18th. I paid $80 on February 16th which left me will a current charge of $32. My service status is active online and my trash had been …
Horrible customer service. Manager Trina is unqualified to handle any customer service issue. Service truck only emptied half of container and I was told it was no big issue, they would be back next week to finish getting the rest. I asked …
No stars isn’t an option? By far the worst trash service ever. I dont understand how they are still in business especially after reading all of the other reviews that match my story. Our driver was the laziest POS ive seen that somehow …
They’re charging me late fees when I’m on Autobilling, which means they control when I’m billed. Emailed about it Monday, it’s now Saturday and still have not heard back. My trash has also been missed multiple times, this week included. …
Their customer service is trash just like their name. The people working there need to be let go because they do not know how to talk to customers. I would rather pay more for good customer service than be talked to the way I was. I was …
Was charged for 6 extra bags of trash that I did not have. Person I talked to seemed put out that I would call and ask about it. Granted I wasn’t able to call until a couple of month later, but she didn’t have to be so rude. I rate this …
I can’t give negative stars. They don’t send out billing notifications on time, then they cancel your account. they then proceed to bill you late fees in such a way that if you under pay the bill, they charge you another 20 bucks. They are …
AVOID THIS COMPANY AT ALL COST. All the negative reviews are 100% accurate. They never pick up according to your signed service contract. Customer service is rude and unhelpful. They are scammers. You pay to have pickups every week and …
They started out great, great prices. Now they have raised their prices a couple of times for very vague reasons. And for 3 of the last 4 weeks they have not picked up our can. We call and they say there is no note or anything as to why. We …
Problem #1:Two weeks of late pick-ups in a row with no communication to the customer. Their solution:. just leave it out till they get it. They are very busy… …
Only reason I’m giving them 3 service is ok, we can place a ticket on the garbage can and won’t get any bags for 2/3 weeks. If I call they may get angry, it’s either they don’t have any or the driver didn’t see the yellow card. After …
We have used Michiana for probably ten years and can only remember one missed pick up. I called them and they had a truck come get it in the next couple days. Other than that they have been absolutely perfect. Great service at their office …
We have called and emailed a request to get more recycling bags over 5 times and almost two months have gone by with no luck. I called for the last time today and stated we’ve already called several times with so what are they going to do …
This is my first Google review but I felt the need to throw this one little star at this “business”. After having Best Way Disposal for years with no issues, I would have loved to have stayed with them but they weren’t our new landlord’s …
I have always been impressed with the service, but in the past month the driver has not picked up on Hound Trail in Fox Run 2 times. Not sure what the problem is but it may be time to switch companies.
I signed up for service on July 18th and was told I would be on the route for that week’s pickup. However, since they use a different service to deliver the actual cans, I didn’t have a can to put my trash in. I called on the 22nd to ask …
Have used them for years and have been very happy with their service. Any issue have been handled promptly (we have seasonal service). Service is reliable and timely. Love that they have recycling included and provide the collection bags. Video on their recycling process is very interesting and state of the art.
If I could give them a ZERO star, I would! Their “customer service” is pathetic! They have hung up on my husband and I numerous times when we’ve had to call. We paid in advance, when we started service and about 4 months later they just …
Called to change services on June 26, 2018. the first week they picked up my trash with just our trash barrel and was told that it would be 7-10 days before I get there trash can. the next week they did not pick up my trash (their …
The one star reviews are no lie – I wouldn’t recommend them to my worst enemy. They took away our waste container from our cottage sometime in mid-June for reasons that are still unclear to me. Found out when we had friends stay there for …
Great experience. Easy to talk to a real person.
I’ve had this service for almost 4 years. Every three months the price goes up. And these last few months, they have skipped my house and not picked up the trash. When I call to complain, I’ve been told various reasons and that they’ll get …
Bottom line look some place else for service they are horrible. They don’t pick up when there suppost too and that joke of a supervisor is a lier and has more excuses than a person going to jail. I wouldn’t have to write reviews if people were doing there jobs right.
I have had Michiana Recycling & Disposal for the entire time we have owned our home and we absolutely love them! I’m not sure about all these bad reviews but they’ve always been excellent with service and we have a even started using them …
If I could give zero stars I would. This company is shady as heck. Not only did they tack on yard waste removal to my bill without me knowing about it, they constantly raise my bill for a bunch of unknown fees. For the past several months …
I originally went with them because they were cheaper than other options; I now know why. I can’t even count the number of times my trash hasn’t been picked up. I’m at my wits end with these guys. I just called about this last incident …
Used them for years, Customer service is awful, Contact us feature on website is useless. I kept them because they were cheap, even after having to listen to my neighbor complain at the 5am pick up times. One late payment and they stop …
On May 6th, 2022, we witnessed the driver get out of his truck in the rain, to pick up trash that had blown from our neighbor’s can. This was on Hinchman Rd. in Baroda, MI. Kudos to this conscientious employee!
This company is terrible. They canceled our service and disabled their reviews on Facebook after I posted about our awful experience with them. They won’t pick up trash on time and many times they will make customers wait two weeks before …
Fast response, timely and accurate communication, handled unexpected additional junk found in attic, thorough and complete cleaning, very responsive, and pleasant workers. Best junk removal experience I have ever had and for a very …
This company has gone downhill since I have been with them over 10 years. I am sure they have great divers, but ours is incompetent. Our driver evidently does not realize he is driving a big truck and likes to cut the corner when picking …
I am very surprised about the negative reviews. Are they legit?? I was with Republic before and it was a nightmare. The forgot to pickup my trash several times within a month and when I cancelled they charged the pickup of the trashcan, …
Missed my trash due to weather they say. Called and asked when the make up day is and they told me they are skipping this week and will pick up next week. I asked are you going to credit me for the week your skipping and it was a stout no. So your going to charge me for service that you didn’t perform. What a shame!
I can guarantee they are the cheapest, but remember you get what you pay for. Horrible customer service, got charged a late fee, Even though I was set up for automatic payments. Took two billing cycles to get it fixed. Then they missed …
I wish I could write this and give them 0 stars. I called to set up service and the rep was real kind and very helpful. I signed up and they picked up my trash the first week. They told me it would be 7-14 days before I get a can, which was …
Called to get an estimate on picking up a mattress and box springs. 130 dollars! I’ve been a customer for several years. Prices keep going up. So I’ll be looking for a new company.
Horrible customer service. They came and dropped off a trash can forcing me to change service. Then with NO NOTICE stopped service to my address. Bunch of a-holes. Wanted to charge an $8 “convience” fee to pay over the phone. Never received an invoice with account number or how to pay!
Made back door deal with my town to take over trash service. Offering DOUBLE what I pay now and takes less. When I called this company to inquire I was met with more cussing at me and screaming on the phone than I ever dreamed someone would …
Never again Jessica is so rude , they lost my company gate key , for a police impound lot & she is lying said it was lost in the trash truck ! Wanting another key , I’m switching companies ! They also hit my fence on Camera !
I have had nothing but great service from this company for the last 5 years. Anytime I call the office they take care of any issues I have had in the past, which are few and far between. The gentleman that picks up our garbage George …
We had them for service at our previous home, so when we moved we just let them know and our service was transferred to our new home. Great! Until it wasn’t. We’ve lived at our new home for about a year and a half now and since moving …
I used to work there and I got fired for going to the hospital for my eye. Plus they are firing great workers that don’t do anything wrong I have since moved on to a much better job. Please don’t associate with this company
No trash service after 2” of snow. Instead of working extra days to get caught up they just want me to accumulate trash for an extra week. Seems like a cost cutting measure more than weather related. I can understand a day or two delay to …
A sad day….😿 They no longer recycle …… .. I have been a customer for many many years. The last of the local collection companies. No longer environmental . …
Had nearly 2 years at the same price now it’s gone up. My trash was missed and never picked up, was told I was not gonna be charged for the missing week, then I end up paying more the following bill. Speaking of bills, I never receive a …
Good service. It’s a shame this company continues to raise it’s prices, (twice now) and has no communication with the customers. It would be nice to have a heads up on price increases especially during covid when so many people are …
my trash hasnt been picked up in 2 weeks. switching to Waste Management!
I have had a few minor issues with them over the years but they were all resolved satisfactorily.
Good Service Overall. …
Order a extra trash can they make me pay for it in advance. and now 3 weeks later after multiple calls its still not delivered after being told it would be 3 times. Great service buchanan shoulda stayed with republic. when they say it’s out on the truck for delivery why didn’t it show up talk about lies and excuses.
I’ve been tremendously impressed with Michiana’s service. We recently moved to the area, and in the course of getting our service set up, we’ve had to call Customer Service a few times (not their fault). Everyone I’ve spoken with has been …
They are terrible, and if I could give them zero stars, I would. They have missed our pick up on several occasions, never credited us for the missed week, and have poor customer service. I spoke with a woman who was very arrogant and …
They completely forgot to pick up my trash on Friday. Called to find out why and they could not contact the driver to get an answer. Was told they would call back Monday with a status and never heard from them. Called again to see when our …
I have had to only talk to them once on the phone wait time wasn’t bad at all and they were friendly and helpful only had to talk to one person. I have been happy with the service and the price is amazing .
I figured they would delete/ report my previous review, so here it goes again! Do they have anything less than a star?! My dad had a huge dumpster dropped off at his house on a Monday. On Wednesday, I noticed that the back dumpster door …
Was with this company for about 8 years. recently moved and called for a change of address and to transfer the trash bin of course. Called the first time was told i’d receive my new trash bin Friday Feb.18.2022. Got nothing, called again …
Sometimes they are not careful. They are sending me a document where I have to pay three months, after I paid a full year.
Extremely rude! I wouldn’t recommend you to a friend or enemy. Trying to switch from commercial service from residential, moving my business back home and we were denied by a very rude Jessica, told us due the the overhead power wires they …
I would definitely recommend checking out nissley disposal before you start giving this place your money. Very poor customer service and trash pickup is no better.They skipped 3 out of the last 4 weeks but pick up my neighbors and then just …
Finally fed up. Feels like there needs to be a price fixing investigation between Michiana and Borden. Long before the current gas price hike Michiana kept raising the bill over and over. No real reason, no explanation. Now at the bottom of …
My bill keeps going up and no one can tell me why. The itemized statement says fees are under $5 but they tack on an extra $30 that’s unaccounted for. Their customer service reps are rude and cannot answer basic questions.
Michiana Recycling missed 4 consecutive weeks of pick up. Their customer service is the worst. I would encourage people reading this to go with Waste Management for your trash pick up. They are so much better.
I wish we lived where we could pick – this absolutely sucks. Our mediocre service just got a price increase. We never received a bill so they cancelled our service then sent a bill for twice the amount to restore the service and now I …
Don’t waste your time with this place. I’m not a huge fan of having trash in my garage because they keep forgetting to pick my trash up. When I called, the woman who answered asked me “did you have your trash pulled up the night before?” In …
I have always had perfect service from Michiana at my home sites, never a mess left behind, never a problem of any kind!
This company is without a doubt nothing but thieves. They take your money and don’t pickup your garbage. I need to talk to a Lawyer!
I called to see if the pick up day got changed because of the holiday because they have almost all holidays off. The lady on the phone was so rude and when she answered sounded like I just woke her from a nap. She was short and rude and …
They have done a perfect job for MANY years, but if you call with a question about abnormal trash the women on the phone never can answer anything about anything, Huge lack of training!
We have been with this company several years. Missing our stop has been a problem in the past. Last week we were missed again. Now being Thankgiving week, we have an overflowing trash bin. When I called about it I was told that no one could pick up our trash until next Saturday.
Absolutely terrible! I called because my trash didn’t get picked up.. so the lady on the phone said she would call back tomorrow to make sure it gets picked up. We’ll today another lady called and checked on it. I said no it hasn’t been …
My town switched to this service provider from Republic a little over a year ago. While I was uncertain at first, I am pleased to report that so far I have never come home to find the lid of the container left open after it was emptied, …
Great service and the ladies in the office have always been helpful and kind. I regularly miss my trash day (my fault!) and they’ve always been great when I need to drop off. Thanks neighbors!
This is a terrible trash company. We paid for service and they resumed picking up our trash the next week. Refused to pick up the following two weeks and say we never paid, but they started to pick up our trash…. And we submitted payment on …
Rates have gone up significantly and customer service is… well, trashy. They’ll add charges but won’t honor discounts (which are only brought up when a customer goes elsewhere). We have been customers for many years and one would think …
Very disappointed. We have been with Michiana for a couple years now and we have had multiple missed pick ups. I call them get told “We have to look at the drivers notes”. They call back and say we don’t know why we will have someone come …
We have been with Michiana recycling for 9 years. And ever since we have been with them we have had trouble with them forgetting to pick up our trash. I have to call them quite often because they have not picked up our trash. And most of …
The customer service experience we had was terrible. Tasha upset my mother in law when she explained why they didn’t pick up her trash this week. Apparently the bill for the (next 3 months) not (PREVIOUS BILL) has not been paid. She only …
We’ve been customers for over 10 years and have one missed pick up (this week). Called and they came right out. Also, in a prior year when our road was under construction, their driver(s) went above and beyond to get our trash pick up …