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Spent 2 hours waiting for the Dr. Never got to see him because I got tired of waiting. Asked for refund of my co-pay. No apology from receptionist. Recurring problem. Will not be returning.
The appointment setters are so shockingly rude, I had to check the number I was calling to confirm I was actually calling a doctor’s office. It was unbelievable and it happened 3 times.
The front office people are so rude! Not sure the hiring process or the training, but they need something new!! I found a great office to take care of my husbands needs. Wonder if the docs know about the rude people they hire??? Where is the customer service???
It was a very pleasant experience, I was treated with professionalism, respect and honesty. Dr. Mufarrij was very clear and sincere about everything about I asked.
My father went for exploratory surgery and they found cancer in his bladder but weren’t prepared so they had to go in a second time. Neither time did they take samples to biopsy of the wall or muscle of his bladder. Also the first time …
Dr. Mofaric’s amiable personality while exceptionally performing his profession, makes the experience at Mid Atlantic Urology comfortable and pleasing.
I may revise this up or down with more experience. I saw Dr. Emmanuel and he was very nice. However, on calling, I was hung up on three times before I could actually speak to someone. I mentioned this to the admin person who did finally …
I accompanied my Dad who is 91 years old. Since this visit was our initial consult our overall experience was magnificent and we had a great conversation and service from Dr. Murdoch
Seek another practice – the phone staff seems to go out of there way to be as little help as possible. I was hung up on the first 4 times I called, it was ringing and I heard a click of the phone being picked up and immediately another …
This may be the worst managed practice I have encountered. After waiting for a call to arrange a procedure, I decided to initiate the conversation. I called four times, over the space of four weeks, and, in addition, sent an email to the …
This is the worst place to be. My appointment was at 11am and now its 12:40pm and I still didn’t see the doctor yet. The staff is unfriendly and un helpful. Now I know the reason why there were appointments available at only this facility. …
Based on initial phone call-rudeness, poor listening skills. Update-Office visit- completely different experience. Front office competent, nursing-professional and caring, Dr.-excellent credentials, knowledgeable, kept the mood light. Even congratulated for seeking treatment.
Very poor service and bad experience Dr? Mufarrij is a very good business man he charged me for 30second $350 !!!! went to him for follow up after waiting for a looooong time he saw me for only 30second and totaly forgot why I was there I …
I would give a zero star if I could
Very unprofessional doctor muffarij that kicked me out of the building cause I was honest and informed him that I had covid 12 days ago and I’m cleared of …
Rude and unprofessional receptionist. Fire or retrain them.
I called to make an appointment. The receptionist was very rude and unprofessional, interrupting while I’m talking, and being so abrupt and condescending. They …
This is a very shady place. Had a circumcision operation done here, and they did not complete the entire job. Left a small piece on, as if to make me return for a second operation. The first one I was in enough pain and now I have to go …
Went to the office for a consult (2nd opinion), after giving them the insurance information which I was not using, they (front office and billing) had me waiting for 45 minutes to determine that I would be paying. So after filling out the …
I had an appointment with Dr. Proctor. I had no problems with the staff, whatsoever. This was my first visit and the staff was very efficient. I am a former patient of Dr. Proctor’s and he is always professional.
First visit was unimpressive. The follow-up has been horrible. I am extremely disappointed with how I have been treated so far and I have read the testimonials of others. Not feeling good about what I have read or how I have been treated. I am taking my health to a place that actually cares!
Not a great experience & won’t be going back. Saw Dr. Mufarrjj for kidney lesions. He didn’t bother to look at my ct, mri &
petscan films on the community radiology website. All he did was read the …
Appointment with Dr. Shah was at 9:30am was not called back until 10:45am and had to work at 11am so I was late to work. They’re computers were down so could not complete the blood test. …
Will the reception is might be overwhelmed but they’re still excellent at their job and Doctor Murdock is a excellent doctor so there’s nothing I can say wrong about this doctor’s office they are excellent and efficient any try to help you out the best they can and they do
I went in for a simple consultation. It went well but I have received 15 messages since that consultation begging me to write a review on google about the office. The messages will not stop. I have added them to my spam filter. Is this what you hoped for?
Completely unprofessional. I had to call 3 times to make an appointment for a consultation, and they wouldn’t do it over the phone or telemedicine. They input the wrong time for my appointment and made no effort to solve the problem, after …
Outstanding customer service during Check-in and Checkout. The doctor was awesome! Great bedside manner, caring spirit, knowledgeable of modern medicine and procedures… all this with a little humor.
My first visit was on 8/10/21. Check in was ok. I saw Dr. Holder. She was provided with a Summary of my MRI from my Nephrologist, which she did not review until the time of my first visit with her. She immediately recommended a …
Totally unprofessional, rude and short. The first encounter with any Dr’s office should be a pleasant experience. It’s difficult enough not to be well and then to be confronted with the above is totally unacceptable. It’s unfortunate. …
I highly recommend this doctor’s office. Doctor Holder is an excellent urologist. She is very knowledgeable and very caring about her patients. I have enjoyed every experience going there. The staff is also very professional and friendly.
The office staff are professional, the doctors are friendly (I see Dr. Kumar) but for some reason they email me DAILY to leave a review and that is driving me up the bloody wall. There’s just no reason for it other than to harass your …
The receptionist team from the front office and the exit office are professional and I had no problem. Dr. Dara Holder is very good and I am impressed with her service. I also want to mention one of Dr. Holder team support lady staff and she was extremely nice and professional.
My husbands first appointment was fine. When we went back for the follow up he waited in the waiting room for an hour and a half and finally decided to leave. No explanation for the long wait, no apology.
I had an appointment last week with Dr. Shailendra Kumar. He examined me thoroughly and asked me to answer certain questions. He sounded very professional and a kind physician. He answered all my questions with a great smile and …
I went to schedule a procedure and they asked do I want it good or fast. I didn’t know there was a choice. I scheduled a good procedure for January and they emailed me every day asking for a review. …
I have been a customer with this company for more than 10 years and always pay the deductible using my flexible spending card and unfortunately, my daughter has it and she was in Mexico when I visited on 5/25/21. I told the cashier that I …
My experience at the office was actually fine. I found the staff to be professional and the doctor to be knowledgable and friendly. HOWEVER, after my appointment, the office has emailed me EVERY SINGLE DAY to write a review about my …
One of the Admins here is very rude and condescending. She makes mistakes every time I call for appointments or requests for blood work, for over 2 years now. She refuses to admit or accept responsibility for her mistakes, even after …
Good Service
Great service
Excellent
Pleasant and professional service
Ok
Stop asking me to review every single day
All good.
The staff and the doctors are pleasant
I had no problem with the service I received
Long wait times and they don’t seem to care for your time and will just let you sit and wait.
Great service, staff, and physicians
Office efficient and clean and staff very professional.
Great group of doctors and very polite and professional staff.
This was my first time so far its very professional.
The Annapolis office is awesome.. not a long wait time.
I had a great experience. I would highly recommend.
Its as if they just refuse to give service to you just because..: like what????
This was a good visit. All on time and polite
I try to make a appointment and they are very rude staff very bad customer service, they need to take some classes very bad bad service
This is wrong place to be if you want to be seen in a timely manner. An average wait is usually like 3hours.
My 1st time here, no complaints. Still getting to the issue
I Just started at mid Atlantic but my first there was ok .
Although the doctor was knowledgeable and friendly, the reception staff are incompetent. I do not recommend this place for any new patients!
I second Ms. Hall comments… Urology Associates front office is awful, rude and just marginally competent. Richard Poley
You will be seen about an hour after your appointment time. Take the day off you will not make it back to work.
They treated me very professional. No problem at all.
Waiting to see if I get a bill adjusted for the correct amount. Will change this review to good or better if this is taken care of.
From the front desk to seeing Dr. Holder everyone is very professional and knowledge about their jobs!!!
I have been going to this office for a couple years now. I have found the staff to be friendly and the offices to be clean.
The visit was very short, I got put in a room by myself the room looked crazy and I prayed it wasn’t nothing I did wrong.
No real backbone here. Everybody is affraid to judge the matter. Not going to see any other drs. Patients. Go to the emergency room! Good for nothing!
Very professional. Down to earth 🌎 doctor. Excellent support team. …
My first appointment. It was good, all of my questions were answered.
Doctor knew what they were talking about, and was nice. As far as the receptionist and customer service are horrible. Unprofessional and disorganized.
Professional experienced physicians who have your interest in mind. Very competent and courteous staff.
2 hour wait, consistently! And this is a doctor who should have empathy for patients with urinary issues!
Go somewhere else if you can!
Great office space and staff were friendly. Doctor is very knowledgeable.
Spent 2 hours waiting for the Dr. Never got to see him because I got tired of waiting. Asked for refund of my co-pay. No apology from receptionist. Recurring problem. Will not be returning.
Good experience the front desk and the doctor very pleasant, the nurse has poor knowledge ,
I never got my test results from a month ago. And everyday I get an email asking me to give feedback; which I did twice before this comments.
The appointment setters are so shockingly rude, I had to check the number I was calling to confirm I was actually calling a doctor’s office. It was unbelievable and it happened 3 times.
Very efficient and good customer service for all of my visits… timely for my seeing the doctor with whom I was scheduled to see…
The front office people are so rude! Not sure the hiring process or the training, but they need something new!! I found a great office to take care of my husbands needs. Wonder if the docs know about the rude people they hire??? Where is the customer service???
It was a very pleasant experience, I was treated with professionalism, respect and honesty. Dr. Mufarrij was very clear and sincere about everything about I asked.
My father went for exploratory surgery and they found cancer in his bladder but weren’t prepared so they had to go in a second time. Neither time did they take samples to biopsy of the wall or muscle of his bladder. Also the first time …
Making an appointment means nothing to this office. Just show up an hour late.
your appointment.
surgeon was very detailed and explained my options of treatment and everything else better than my past experiences with other urologist offices
I’ve only went to the office on 2 different occasions. Both times I was satisfied with the interaction between the medical staff and myself.
Was able to make an appointment quickly, the staff and Doctor were knowledgeable and friendly.
Clean environment, good customer services and attentive medical team. Good for referral without any hesitation..
Dr. Mofaric’s amiable personality while exceptionally performing his profession, makes the experience at Mid Atlantic Urology comfortable and pleasing.
I may revise this up or down with more experience. I saw Dr. Emmanuel and he was very nice. However, on calling, I was hung up on three times before I could actually speak to someone. I mentioned this to the admin person who did finally …
I accompanied my Dad who is 91 years old. Since this visit was our initial consult our overall experience was magnificent and we had a great conversation and service from Dr. Murdoch
Great and easy service provided, I just sat, filled out paperwork and had my appointment. Amazing view of the outside as well.
My first visit to Mid Atlantic was very pleasant. Office staff greeted me and was polite and helpful.
My visit with Dr. Proctor went very well.
Seek another practice – the phone staff seems to go out of there way to be as little help as possible. I was hung up on the first 4 times I called, it was ringing and I heard a click of the phone being picked up and immediately another …
This may be the worst managed practice I have encountered. After waiting for a call to arrange a procedure, I decided to initiate the conversation. I called four times, over the space of four weeks, and, in addition, sent an email to the …
This is the worst place to be. My appointment was at 11am and now its 12:40pm and I still didn’t see the doctor yet. The staff is unfriendly and un helpful. Now I know the reason why there were appointments available at only this facility. …
Based on initial phone call-rudeness, poor listening skills. Update-Office visit- completely different experience. Front office competent, nursing-professional and caring, Dr.-excellent credentials, knowledgeable, kept the mood light. Even congratulated for seeking treatment.
Very poor service and bad experience Dr? Mufarrij is a very good business man he charged me for 30second $350 !!!! went to him for follow up after waiting for a looooong time he saw me for only 30second and totaly forgot why I was there I …
The staff was very friendly and my appointments are always on time. The Doctor is very professional and thorough, but could be a bit friendlier. …
I would give a zero star if I could
Very unprofessional doctor muffarij that kicked me out of the building cause I was honest and informed him that I had covid 12 days ago and I’m cleared of …
Rude and unprofessional receptionist. Fire or retrain them.
I called to make an appointment. The receptionist was very rude and unprofessional, interrupting while I’m talking, and being so abrupt and condescending. They …
Appointment was fine. Doc was great.
If you don’t give them a survey, however, they will spam you every. single. day. with a request to do so.
This is a very shady place. Had a circumcision operation done here, and they did not complete the entire job. Left a small piece on, as if to make me return for a second operation. The first one I was in enough pain and now I have to go …
Went to the office for a consult (2nd opinion), after giving them the insurance information which I was not using, they (front office and billing) had me waiting for 45 minutes to determine that I would be paying. So after filling out the …
I had an appointment with Dr. Proctor. I had no problems with the staff, whatsoever. This was my first visit and the staff was very efficient. I am a former patient of Dr. Proctor’s and he is always professional.
First visit was unimpressive. The follow-up has been horrible. I am extremely disappointed with how I have been treated so far and I have read the testimonials of others. Not feeling good about what I have read or how I have been treated. I am taking my health to a place that actually cares!
Not a great experience & won’t be going back. Saw Dr. Mufarrjj for kidney lesions. He didn’t bother to look at my ct, mri &
petscan films on the community radiology website. All he did was read the …
Appointment with Dr. Shah was at 9:30am was not called back until 10:45am and had to work at 11am so I was late to work. They’re computers were down so could not complete the blood test. …
Will the reception is might be overwhelmed but they’re still excellent at their job and Doctor Murdock is a excellent doctor so there’s nothing I can say wrong about this doctor’s office they are excellent and efficient any try to help you out the best they can and they do
I went in for a simple consultation. It went well but I have received 15 messages since that consultation begging me to write a review on google about the office. The messages will not stop. I have added them to my spam filter. Is this what you hoped for?
Completely unprofessional. I had to call 3 times to make an appointment for a consultation, and they wouldn’t do it over the phone or telemedicine. They input the wrong time for my appointment and made no effort to solve the problem, after …
Outstanding customer service during Check-in and Checkout. The doctor was awesome! Great bedside manner, caring spirit, knowledgeable of modern medicine and procedures… all this with a little humor.
My first visit was on 8/10/21. Check in was ok. I saw Dr. Holder. She was provided with a Summary of my MRI from my Nephrologist, which she did not review until the time of my first visit with her. She immediately recommended a …
The location (receptionist and medical assistants) was unprofessional when it came to informing patients on the status of their appointments. …
Totally unprofessional, rude and short. The first encounter with any Dr’s office should be a pleasant experience. It’s difficult enough not to be well and then to be confronted with the above is totally unacceptable. It’s unfortunate. …
I highly recommend this doctor’s office. Doctor Holder is an excellent urologist. She is very knowledgeable and very caring about her patients. I have enjoyed every experience going there. The staff is also very professional and friendly.
The office staff are professional, the doctors are friendly (I see Dr. Kumar) but for some reason they email me DAILY to leave a review and that is driving me up the bloody wall. There’s just no reason for it other than to harass your …
The receptionist team from the front office and the exit office are professional and I had no problem. Dr. Dara Holder is very good and I am impressed with her service. I also want to mention one of Dr. Holder team support lady staff and she was extremely nice and professional.
My husbands first appointment was fine. When we went back for the follow up he waited in the waiting room for an hour and a half and finally decided to leave. No explanation for the long wait, no apology.
I had an appointment last week with Dr. Shailendra Kumar. He examined me thoroughly and asked me to answer certain questions. He sounded very professional and a kind physician. He answered all my questions with a great smile and …
I went to schedule a procedure and they asked do I want it good or fast. I didn’t know there was a choice. I scheduled a good procedure for January and they emailed me every day asking for a review. …
I have been a customer with this company for more than 10 years and always pay the deductible using my flexible spending card and unfortunately, my daughter has it and she was in Mexico when I visited on 5/25/21. I told the cashier that I …
Awful practice with employees who are treated terribly by management and huge time wasters. Do not waste your time like they wasted mine.
My experience at the office was actually fine. I found the staff to be professional and the doctor to be knowledgable and friendly. HOWEVER, after my appointment, the office has emailed me EVERY SINGLE DAY to write a review about my …
One of the Admins here is very rude and condescending. She makes mistakes every time I call for appointments or requests for blood work, for over 2 years now. She refuses to admit or accept responsibility for her mistakes, even after …