They never send a bill they just come and turn off the water. We never know how much to pay with how much they change it. Its kinda hard to pay something when no one answers the phone or hasn’t send a bill in 6 months.
The citizens of Middletown need to stand up to the water gangsters the monthly charges for the water you are giving them free money each month you never use anything close to what the minimum charge is stop giving free money all the people …
200 dollars for a deposit? You are gouging working class citizens for the use of a human right. Water is a necessity. You people should be ashamed of yourselves charging such an exorbitant amount for a deposit. This amount only applies to …
Will not help you out if you have a slow leak outside. My bill for over 10 months was near doubled. Took me too long to figure I had a problem. They didnt charge for the sewage, but still couldn’t get any other break. Very dissatisfied with …
You cannot talk to anyone. It’s not specific on anything. You cannot figure out what is needed to turn on the water. The site runs you around in circles. As well as the phone number that you call runs you around in circles. And while I’m at …
I don’t live in Middletown, but I have a sister that does. This place turned her water off on the coldest night of the year so far. 16°. She has 6 children that depend on her. She paid the bill which was $75 just to turn back on. And $100 …
If zero was an option I’d put negative 1. Every representative has the equivalent customer service skill of a brick wall. Made a payment at 6am as my work schedule forces my sleep schedule to be during their hours of operations. Was told I …
I have been on the phone over 1 1/2 hours trying to get someone to answer. What in the world could the water company be doing that would stop them from being able to answer the phone. Isn’t that what they are paid to do answer phone handle …
Whoever they have working their phones needs a few lessons in customer service and politeness. It takes zero effort to speak to someone with respect. They should all be fired
So the water department didn’t keep up their equipment and you get a bill for more than $1,200….yep those zeros are correct…and it’s your problem. Apparently hundreds, if not thousands of meters are not reading so everyone beware! Our …
I really like the product they are selling.
Doesn’t work right and won’t accept your information.
There always very kind to me and it does not take long to pay my bill.
Terrible customer service
I agree with the posts about zero or negative stars in all counts. This is an understatement.
They get warm fuzzy feeling shutting off water to the city all week long 😉
I’ve been waiting weeks just to get my deposit back. Not sure why it’s taking so long.
They never send a bill they just come and turn off the water. We never know how much to pay with how much they change it. Its kinda hard to pay something when no one answers the phone or hasn’t send a bill in 6 months.
The citizens of Middletown need to stand up to the water gangsters the monthly charges for the water you are giving them free money each month you never use anything close to what the minimum charge is stop giving free money all the people …
200 dollars for a deposit? You are gouging working class citizens for the use of a human right. Water is a necessity. You people should be ashamed of yourselves charging such an exorbitant amount for a deposit. This amount only applies to …
Will not help you out if you have a slow leak outside. My bill for over 10 months was near doubled. Took me too long to figure I had a problem. They didnt charge for the sewage, but still couldn’t get any other break. Very dissatisfied with …
You cannot talk to anyone. It’s not specific on anything. You cannot figure out what is needed to turn on the water. The site runs you around in circles. As well as the phone number that you call runs you around in circles. And while I’m at …
I don’t live in Middletown, but I have a sister that does. This place turned her water off on the coldest night of the year so far. 16°. She has 6 children that depend on her. She paid the bill which was $75 just to turn back on. And $100 …
If zero was an option I’d put negative 1. Every representative has the equivalent customer service skill of a brick wall. Made a payment at 6am as my work schedule forces my sleep schedule to be during their hours of operations. Was told I …
I have been on the phone over 1 1/2 hours trying to get someone to answer. What in the world could the water company be doing that would stop them from being able to answer the phone. Isn’t that what they are paid to do answer phone handle …
Whoever they have working their phones needs a few lessons in customer service and politeness. It takes zero effort to speak to someone with respect. They should all be fired
So the water department didn’t keep up their equipment and you get a bill for more than $1,200….yep those zeros are correct…and it’s your problem. Apparently hundreds, if not thousands of meters are not reading so everyone beware! Our …