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Helene was incredibly helpful in confirming service availability for us in an area that has been without access for awhile. She checked in with several people and their engineers instead of giving us the quick answer of no availability. Really appreciated the extra effort she provided.
I have been in contact with mid Hudson cable twice about line extensions. I have not heard back about the first hopefully the second will be more productive. The individuals that texted me back were always helpful and polite.
I love Mid Hudson cable they are awesome they beat any other internet provider. Worth the price the speed and excellent customer service. We have used them for years.
Brian was absolutely fantastic. He went above and beyond what I expected. He changed ALL of our fittings, our groundblock, padded our line to take our levels from 35 to 40 and was courteous and friendly on top of it. 10/10 would recommend! Thank you Brian for taking such good care of our service!
Jason was very nice and professional. He explained everything to which I could understand. He repaired everything quickly and made no mess. Very awesome guy. Thank you so much Jason! Greatly appreciated.
Very good internet service! Their customer service is also top notch! I had a question about my most recent bank statement and their associate, Sabrina, was very helpful!
Jessica was my customer service rep. I used the text option to report the issue. The response was quick and resolved two issues but required the scheduling of a service call to resolve the remaining problems. I then happened to speak …
Andrew worked with me when I inquired about fios service at my home. He explained the process, gave me a great deal, and really helped me understand the difference between the service I currently had and the fios. I’m glad i called and will continue with Mid hudson cable.
Setting up new service was super easy, even after needing a survey to see whether Mid-Hudson could provide service, which took less than a week. After it was done, Helene got me set up on the phone in about 10 minutes. It was probably the smoothest cable company experience I’ve had.
I have never had two customer service/tech support people help me so much and follow up on my service status Donna and Mike are exceptional people and employees and on a Saturday when really no one wanted to be at work!!!! Thank you both so much
Very knowledgeable and great customer care. After asking for my service to be changed to a different address, Mid-Hudson Cablevision addressed my needs for quick service and informed me of all available options. In fact, my service rate was …
The technician Jason showed up on time was very courteous and polite And did a wonderful job and got my Internet backup and running and I recommend him
My customer experience was far above and beyond what I expect from most companies. Courtney walked me through the process and was polite, courteous and friendly. She explained everything and answered all my questions.
Joshua Pignotti was outstanding in his customer service. He made every effort to correct and facilitate what was necessary to get my internet working. He was professional, courteous, and diligent. People of Joshua’s character are a commodity.
Ryan did an excellent job fixing what the person before him had done. There was all this excess wire just thrown behind my fuel tank. Ryan called and said he’d be at the house in 30 minutes. Kudos Ryan and thank you for making it right
Been a customer for about a year now. Mid Hudson Cable has been pretty consistent with their internet service, and their customer support. Wait times were non-existent, and when I called in, it was only 1 or 2 clicks to get to a person. …
Ed did a great job getting our internet up and running. Not only did he have to go up the telephone pole in the rain to turn on the connection, he also had to go down into our 150 year old cellar and locate all the connections. With in an hour he was under our desk in the kitchen doing the last hook ups! Thanks Ed!
Tyler and William were awesome! The installation was a long day for them but they maintained professionalism throughout. They were so helpful and personable. It was a true pleasure having them at the house
Our technician worked his tail off to get us back up and running. He came out in a snowstorm and dug relentlessly to fix an issue with wiring. He was polite, informative and hard working. Give this guy a raise!!!
I’ve had an excellent experience with Mid- Hudson Cable. From setting up the account to installation, everything has gone smoothly. Everyone I’ve dealt with their from my initial call with Peggy, to the technician who brought out 400 feet …
Great customer service through the text messaging chat option on their website! Sure beats uplifting music with “Please stay on the line, your call is very important to us” on repeat.
I had a very pleasant conversation with Helene to get my service started. She was quite personable and very helpful. The whole process took only a few minutes and I am looking forward to my internet service installation.
Anthony from Mid-Hudson Cable came this morning to install a new modem and we asked him what we could do to get better reception at the back of our brick house with cement and plaster walls. He suggested a plan using eero routers and helped …
I have only had positive experiences with Mid Hudson Cable. They are quick to respond, kind and personable. My service has also been excellent! Would recommend.
Helene helped me today and she was wonderful. She was very professional, helpful and sweet. Based on working with her, i would absolutely recommend this company to someone else and would like to continue to use their services myself.
Thank you!
I don’t normally write reviews but I had the best experience with Helene the other day! She listened to my extremely frustrating problem and she could hear the frustration in my voice. She was able to turn my tone into a much more pleasant …
Jason is the best technician who has been to my house trying to figure out where the problem was. He spent quality time installing all new cables. He checked, double checked, triple checked, rechecked, etc everything he did. He is the one …
Mid-Hudson is incredible! This is my first time using them and I am extremely satisfied! Helene was so helpful over the phone and the cable guy that set up my system was very nice. The website is easy to use and Shane was able to change …
I cant say how perfect Andrew was in helping today. He really came to the rescue, and took care of everything. Made things quick and easy. Effortlessly resolved my concerns, and alleviated my worries. I have never had better customer …
Danielle Made the process of transferring the Internet from the old homeowner to myself One of the most pleasurable experiences I can ever recall. If she is any indication of what this company is like to work with I will be a lifelong customer. Truly one of the best customer experiences I’ve ever had.
I used the chat feature to ask about missing channels on our cable system. They were quick to text, and set an appointment for service for the next day. The technicians are still working on the problem, which is something from the cables on the poles coming to the house. But they are working to fix our problem.
I spoke with customer service representative Vernon today who was both friendly and extremely helpful. I have multiple accounts with the company and had several issues to address. Vernon provided me with all the answers I needed, and for …
5/23/21 Update: Ryan & Josh did a terrific job installing the cable for TV & Internet at both sites. They both called before they arrived to say they were 15 mins away and that was very helpful to me. They both were very knowledgeable in …
The representative for Mid-Hudson cable was pleasant and solved my problem within minutes. So nice to deal with a person, not a recording, and a pleasant one at that. I wish I. Kuldip remember her name.
The customer service representative, Andrew, was very knowledgeable and courteous. He explained my options and patiently took the time to answer my questions. He made easy. Great experience!
Had nothing but great experiences with MHC and especially Helene. Installation was seamless, no internet outages that we noticed, and the overall internet speed and reliability has been top-notch!
I had an excellent experience with Jason when he came to install my cable and internet. I recommend Mid-Hudson Cablevision to anyone looking for cable and internet. Jason was friendly and helpful and took his time to do the job right. He was fantastic!
Mid Hudson has been really good to me, been getting really fast and reliable service. They have actually increased my speed at no additional charge and constantly work to improve their service overtime. One of the employees I know by the …
we are waiting for the High speed internet service for that location for a long time. other provider’s max. 5Mbps download speed is so frustration to anyone try to use internet. …
Ryan was very courteous and knowledgeable and was able to quickly resolve the issues we were having with our high speed internet. He kept us informed on the cause and the steps needed to correct it. He also followed all CDC guidelines for covid-19 as he worked. Overall a very positive customer experience.
They were here within the window that they had said, and overall it was a very easy and quick thing to get it all set up. I learned a lot about how they make sure you’re getting a good signal and how they decide whether the existing service …
I I am very impressed with their online chat services. My Internet was down and I couldn’t get through on the phone number so I tried the chat. Not only did they get back to me very quickly but my Internet was also fixed within 30 minutes. Awesome customer service tool ….
Victoria is so polite and very responsive. She attends to our internet issues immediately, which have not been the company’s fault. This is an excellent company.
I had the fortune to bump into MidHusdon Cablevision’s Account Support Analyst Kayla Siciliano in one of my Facebook browsing sprees, and was able to mention a pricing issue that had bothered me for a long time. I have been a faithful MHC …
This review is for their phone customer service in setting up a new account and appointment for below-ground service. Peggy was incredibly helpful and knowledgeable about the entire process and a pleasure to work with. A very good first step in dealing with a company for the first time.
MHC responded to my inquiry to set up cable and internet at a new home I purchased very fast and answered all my questions about the package I needed. They were able to quickly set up and appointment to have a technician come out and set up the service. Their customer service is great!
The entire Mid-Hudson team was very responsive. The customer service department addressed all my questions and provided me with the package of services I needed. The installation arrived as planned and completed the installation in a wonderfully professional way. The new service works great. I am very pleased.
Great service ! You can text them for pretty much all issues/questions/concerns and a human (not a bot)will respond. Also had a good experience calling in. Within seconds a rep picked up the phone. None of that press 10 buttons and hold on …
Jason was helpful and attentive and made me comfortable with my new wifi. He’s a former contractor so it was nice to have his expertise in dealing with this old house. Plus, engaging and friendly! He’s a keeper!
Leaving this review for my mother in law who I was helping solve a problem with her cable. She wasn’t getting all the channels she subscribed to and the sound was bad. On Sunday morning we used the text support feature but first response …
Great technician! Jason is excellent at what he does. Good worker, extremely competent, very knowledgeable and skilled. So glad the company sent Jason.
Every time we call we are so impressed by how friendly phone customer service is. However on the technical side we just had an awful experience. We were without cable and internet for a long time because one of their technicians …
When I called Mid Hudson the person who answered the phone was extremely rude!!! While I was talking she disconnected me. The tec person was very helpful and listened while I explained the problem. The service tec Jason who came to the …
The problem was solved in a timely manner and the technician was extremely knowledgeable and friendly. Thank you for your prompt response.
Walter Allen …
I am so excited about switching to Mid-Hudson Cable from Verizon! With MHC I will be paying a lot less for better internet. As for customer service, I couldn’t have had a better experience with Danielle. She explained everything clearly and was very kind answering my questions. If I need to call back I sure hope to speak with Danielle 🙂
The crew came out when I called about spotty connectivity. Turns out squirrels like chewing wires! Not only did they come quickly, but they recommended replacing the box to an upgraded unit. They worked neatly and fast to resolved the issue and I appreciated the advice on the improvements!
Very happy with service start to finish. Appointment setup for wifi/phone install was handled appropriately and the technician did a great job. Friendly, courteous and knowledgeable. Great service overall.
Great customer service experience. I called CS and spoke to Lisa. Lisa sent out a signal and said to wait 30 minutes to call back for further instructions. About 10 minutes later, someone else from Mid-Hudson Cablevision called me back and …
I’ve always been happy with Midhudson service. They are responsive and deal with the few issues I’ve had over the past 5 years promptly. Speed is fast and always as advertised (though my neighbors seem to have issues) The monthly pricing …
Great service and very respectful. He didn’t mind that my 2yr old wouldn’t leave him alone. He talked to her everytime she went up to him. Explained everything to me in detail that I needed to know. Would definitely recommend to others.
The customer support that I received from Andrew was excellent. I didn’t know much about the specifics regarding the two options for Internet service that we have here in Hudson. I believe I will be very well aligned with mid Hudson cable and so look forward to my installation next week !
Randy was extremely knowledgeable, helpful and had great communication skills. She made it very comfortable for me to ask questions and gave clear answers. She knows her product very well.
Haven’t had my internet service activated yet, but text support in arranging my install was excellent. Customer service over the phone was great, too. Friendly, helpful people. New customer installation appointments were available in …
Finally got the cure for HughesNet. Recently, Mid-Hudson became available to us. We were a bit leery because of some negative things we have heard, both via Google reviews and from friend’s first-hand experiences. But, we took the leap. …
From the first call to set it up to the actual setup the team was great. Joshua, our installer, was spot on and got the job done quickly and the way we wanted.
I called in due to having issues with my wifi. I spoke with Victoria and explained how I hadn’t had the greatest connection in my devices lately and how I’m paying for high speed internet but when on my wifi nothing loads. Instead of just …
CSR Sabrina is the kindest person you could ever have working and supporting your company. If I could have every call I make be as pleasant as that call, life would b so much better!🙏🥂🎄☃️ …
Helene, was extremely helpful, patient, and kind. Top notch customer support! Their internet speeds for the price are absolutely fair. I’d certainly recommend them to anyone interested.
Courtney was fantastic! Great customer service. She was so friendly and easy to talk to. She put a smile on my face and helped me beyond my expectations! I left our conversation feeling a great sense of gratitude. Courtney made My day. Thank you!
I have been very pleasantly surprised with MHC. The installer came on time and stayed until everything was working right. When I text with questions I got responses right away and they provided a solution to my problem in minutes. This is so much better than the experience I had with other providers
Costumers service representatives are very rude , and disrespectful with how they speak to costumers I will be disconnecting my service at the end of year
I am so happy with the awesome Customer Service I received! I ordered internet services and couldn’t be happier. Andrew set me up with my account and an installation appointment. Tyler and Anthony came and set up internet including new …
Today, Jason, Mid-Hudson Cablevision technician arrived on time, was polite, and knowledge. He worked quickly, yet took the time to explain what he was doing and why it would make a difference. Once he installed the new modem and router, he …
I was having difficulty with my download speed. I spoke with Kayla Siciliano at Mid Hudson Cable and she
was very eager to help resolve any problem. She returned my call immediately and …
Our MidHudson Cable TV would not come on. The first person I spoke to – on the phone – (after normal business hours) actually tried to get an answer from Tech Support. The answer was “We’ll get back to you in the morning.” Then I tried …
Despite the existence of 4 cable outlets in my apartment, the cable service man could not find the cable that leads to my apartment. He suggested I contact my landlord and get his approval for another cable that would be fed from the …
Our technician Joshua Tech 85 was outstanding. He went above and beyond to make sure our apartment was connected properly and that the cable hookup was were we needed it. Such a pleasure to work with.
As I was trying to Figure out a minor issue I requested to speak to a supervisor to explain the matter. The supervisor on duty on 07/02/21 called being placed at 6:49pm. The supervisor explained everything very rudely and as I remained …
Jason was so knowledgeable and professional! During the install he was stung by several bees. I told him it was fi ne to come back another day but he insisted on finishing the job. He also spent additional time making sure everything was working correctly. Mid Hudson has a great employee!
Mid Hudson cable has a great asset on their team ! Was so lucky to have worked with “Victoria from mid Hudson cable , from the start she was so patient and so eager to help me find the right service I needed for my new home in Hudson , her …
The customer service representative was absolutely amazing extremely patient and very knowledgeable. He answered all my questions and handled a ton of account changes. I could not be happier with the level of service provided by mid Hudson and their representative.
As a new customer and as someone who works in customer service I genuinely appreciated my experience with Mid-Hudson cable, specifically with Liz. The text function was super helpful as both my …
Andrew was extremely helpful and very knowledgeable about the fiber optic service recently installed in my area, providing info about how it works and the options available. He was also patient, taking as much time as was necessary to …
Thank you, Jason! I cannot say enough good things about Jason. He is super knowledgeable, incredibly helpful and went far beyond the call of duty to help us. MHC, you are very, very lucky to have Jason on your team. Many, many thanks again!!!!!!!!!!!
Joshua was awesome. Very thorough. Took the extra time to not only resolve our current issue but also took steps to prevent future issues. In my career I work with a lot of ISPs and field techs and I must say I am very impressed with the level of professionalism, expertise and courtesy shown by Joshua and Mid-hudson.
Though our technician was running a bit behind and did not meet our set up window time, I was always able to get someone on the phone to check in and someone communicated with me about the delay and then were flexible about another arrival …
Technician (Jason) was friendly, knowledgeable, quick and efficient. We were up and running in under an hour. Technician gave us location options and explained his recommendations for the equipment placement. The service is pricy but the customer service has been great.
Upgraded our modem, and the technician was super friendly, polite and was quick and efficient. Didn’t wait long to get an appointment. The tech called to give an estimated time of arrival and he was here within the time given.
Had a great experience transferring service — and it was not an easy task. The physical location of the property and the mailing address are on different roads, the former on a private road and the other on a public road nearby. But the rep powered through and got us set up 1-2-3. Much appreciated!
I have never had Two people show up to a service call for anything. It’s typically one person who doesn’t have a clue and has to call for a second person. I was so impressed with both of them. They took their time, checked everything and ultimately found and fixed the issue. Simply the best. Thank you
Yesterday March 22 a young man came to my home to install internet his name is Frankie he went over and beyond with the installation he was very informative about the product and he cleaned up all the things he had used he was very polite …
Most unprofessional office staff I have ever encountered. I signed up for new service And asked three times if they are sure they service my address my answer 3 times was 100% yes. Well come morning of installation and the poor installer …
As a new customer, I found the process of getting set up with Mid Hudson Cable for our cable TV and high speed internet very easy and straightforward. I went to their website, filled out the new customer form with the services I wanted and …
We recently switched over to Mid-Hudson Cable for internet and TV when it became available in our area. We’re very happy with the high speed internet and tv service. Very high quality! …
Very friendly and clear service via phone, Helene laid out carefully the different options for me in new service. She also made it clear what my next steps were, and gave me some tips for taking the next steps quickly and efficiently. Happy with the service.
Jason was absolutely fabulous!! He was friendly, extremely informative, changed some of the settings to make it easier for us, fixed some things and very helpful. He deserves a raise not a rating. He is an asset to Mid Hudson Cable and you should be thankful that he is working for you.
Josh came out expecting just to plug in a modem and router however the apartment is brand new but he made it work, got help and did it all with a smile. He is a great person, even made sure my cat didn’t run out of the house. Josh is a great tech.
I have repeatedly called mid Hudson cable for FOUR 4 months so I can see my bill on line. FINALLY you have one 1 person who had the smarts to walk me through the process to see my bill she deserves a RAISE! You need to have technical help …
Excellent reliable service. Tech and repair departments are quick to respond even after hours. This is key as the outdoor connections are susceptible to snow, wind and even hungry porcupines.
Every time I call MidHudson Cable, I always receive great care. I am totally satisfied with all the services I have received. Today, Helene assisted me and she was informative with all the services. I will continue to be a Mid Hudson Cable customer.
Joshua was wonderful. He called ahead, came on time, has great expertise, and excellent communication skills. We are pleased with the service and our connection to the internet.
Our cable installer is named Jason. He was sp professional and through. It was a difficult install and he took the time to do a nice clean install, showed us what we needed to know about the set up and answered all of our questions. Very pleased with Jason.
I have been waiting for cable to be in my area for over 20 years and now it finally came. Jason and Anthony did a great job and worked very hard to get us up and running. They were helpful with all the questions I had and when they left, we were up and running. Everything is working great!!! Thanks guys!!
I spoke to Mike N. in the tech support about my wifi and not being able to connect. He was amazing, and so helpful and patient with me who was so upset over the fact I couldn’t figure out why it wasn’t working. The wifi was fine but the …
Finally got someone on the phone after noticing an issue with the service, Ray explained what was supposed to be explained from day one and I have never had such costumer service as good as this one from someone I don’t even know. Very …
Great company and service. Service is out due to a horrendous storm that hit the area. Totally understandable but I reach out to Mid-Hudson via the text service on their website. Received an immediate auto-response and then within minutes a …
I had an issue and they took care of it pretty quickly … Helene from customer service was great!
2022-07-15 (Update): They called me out of the blue to inform me that the wi-fi …
Called to set up my install today. Randy was very pleasant to speak with and didn’t try to get me to spend more money than what I needed to. I look forward to seeing how the install and service is moving forward.
Once again, Donna at Mid-Hudson Cable came to my rescue! Besides being knowledgeable, she will help you with any problem above and beyond the call of duty. She even called me back to make sure the problem was solved and working correctly. …
Absolutely great experience with your technician Jason this morning. He’s an asset to your company. Jason was very informed, was able to answer all my questions concerning the installation he was neat and presentable. Wonderful to have people who are competent in their profession. Thanks you people are doing it right.
Simon was very nice and understanding when i left for a moment and no one was home when he arrived. He waited patiently for me to get back and got the installation done very quickly. The technicians are always nice and knowledgeable.
This was my second in-home service call for Internet outrage issues. The service tech was by far the best and most proactive service tech I have had in the home. He, on his own, searched out issues that weren’t just obvious ie… a splitter …
I was a Verizon customer for years (very rural area, choice limited) but had nothing but problems and very poor customer service. Left me hanging for weeks w/o service. Even stood me up one time on a service call. So, when Mid Hudson Cable …
If I could give Victoria from mid Hudson cable a 6 or even 7 star rating I would. Victoria’s customer service should be use as an example of exceptional customer service and support. She was so very helpful
Great company to work with. Extremely knowledgeable service reps and a significantly better deal than anything Spectrum can offer. Shoutout to Andrew, the customer service rep that helped me, he was perfect. Super respectful and efficient. Can’t ask for more.
Had their Wi-Fi service almst 7yrs now, never had any outages that lasted more than a few hrs & less than a handful of times in those 7yrs. Performance & service deserves a 5+star rating.
I had an issue with my phone and unfortunately it was on a Friday morning. I called tech support and they talked me through some things that they hoped would correct the problem. Unfortunately they were unsuccessful and so they had to …
I was very happy and pleased my original appt 03/10/2021, then I received a call for today 03/09/2021 they can accommodate me request and I informed the gentleman that I’m working until 3:30pm. The gentleman who installed my new device …
The service is awesome.They walked me through a problem and it was solved in minutes.great company to deal with and great customer service. The technicians are fantastic and so helpful
Fantastic customer support from Helene. Five minute phone call to setup my new service and schedule the installation. If the service itself matches their support, I will be pleased.
I was very happy and pleased my original appt 03/10/2021, then I received a call for today 03/09/2021 they can accommodate me request and I informed the gentleman that I’m working until 3:30pm. The gentleman who installed my new device …
Just had a great experience with service technician Jason. We had a power outage during the last storm which reeked havic on our modem. We could not get the wifi back up and running. Jason called us the next morning and showed up to our …
I am very happy with how my service appointment went. Ed came in a timely manner, was friendly, and very professional! I appreciated that he stayed to assist me in setting up the app. I would certainly recommend this service to anyone.
This morning they sent a tech out who got us out of bed at 8am and tried to remove the internet equipment we use every day to do our remote jobs. When we called the phone line they insisted it was our fault we didn’t let a stranger into the …
I just moved to the area and needed to set up a cable and internet account. Mid-Hudson was great! They had excellent new customer promotions and knowledgeable staff making the entire process (from what plan I needed to setting and appointment and having service installed) easy and hassle free
No issues with new connect for internet only. Would like to give Troy the service tech a 10 star rating, my appointment was for 8am to 2pm, he called and was at my door at 8am on the dot. Very professional and polite, was in and out in a blink! Thank you Troy!
Hello! Our representative was very, very helpful and kind. I would love to deal with him again should we ever have a question or problem. We are thrilled with the pricing and the window for installation.
I called Mid-Hudson to get internet installed. I spoke with Rebecca and she set up an appointment quickly that worked perfectly with my work schedule.
Brian ran the line from the pole to the house. …
Customer representative was extremely courteous and informative. Had no wait at all when calling and able to accommodate our needs for an appointment that worked for us.
Setting up my new Cable/Internet service could not have been easier. The representative, Sabrina, was a pleasure to work with, was very knowledgeable, and made the entire process easy and effortless for me.
My experience working with Helene was excellent! She was extremely helpful, courteous & knowledgable & also coordinated a call with her technical support. She clearly explained what needed to be done to move our service from another provider. Amazing customer service!
Jason & Brandon were wonderful. The inside installation was neat and efficient. Both were pleasant and very informative. Our tv & wifi are working great!
Joshua was very professional and went way beyond what I expected. It was obvious that he was determined to resolve our internet issues and stayed here until we were satisfied with the job he did. …
We had cable installed at our new office. Josh was the technician and he was training Sean. They were great! They arrived on time, were quick and went over everything we needed to know.
Joshua was amazing he told me everything about how it was set up and even though my cable was down stairs in the basement he helped me get it into the living room he deserves a raise
You can never except after hour online chart help can do your heavy lifting: Mike just did for us!!! Reboot and reset WiFi after 4 month not in our house in Windham Mountain! …
My rep was Sabrina. She was very helpful and quick! She didn’t oversell and I felt she was very honest and open. I would recommend Mid-Hudson just on customer service alone.
Mid-Hudson Cable Tech came to my office today to help resolve Slow Internet Speed Issue. I thought i needed to upgrade, however it turned out to be an equipment issue – and easily identified. No Up-sell, Just GREAT service. Thank you Mid-Hudson Cable. Excellent/FAST/Reliable/Professional Service.
Just signed up as a new customer, but first impressions after dealing with Randy on the phone were wonderful. If their internet service is as good as her customer service, we’ll be thrilled. Thanks for your patience and assistance!
My Mid-Hudson Cablevision service was just connected so I can’t comment on its long-term reliability, but right out of the gate it’s noticeably faster than my previous DSL service. What I would like to comment on is the quality of the …
There is a switch going on from NY Air to Mid-Hudson cable for internet service in my area. The representative walked me through all the issues clearly and in a friendly way and I’m set up for the new service, which will take place soon. I’ve always had good customer service from both NY Air and the affiliated company Mid-Hudson.
Good afternoon, finally after all (7) of my attempts to get internet through your company, now that it is available in our area, we have an appointment for install of connection all thanks to Andrew’s persistance and follow through with …
Closing NY’s Broadband Internet Gap
The COVID-19 pandemic increased New Yorkers’ dependence on broadband internet access when it forced daily activities like school, work, medical appointments, …
Tech Josh went above and beyond his job expectations to make sure everything was done correctly and efficient. Even with having to deal with a complete A$$ of a neighbor he kept calm and professional. Was extremely helpful in answering any questions we had. He did a fantastic job on install and set up.
Joshua was amazing! Very friendly and professional. He came immediately to replace my cable modem after a lighting storm fried it, and he even gave us an extra power supply for our wireless router to get that up and running again. Thank you!
They are a great company but they’re automative telephone service sucks. I’m not trying to pay 5$ to make a payment on my bill because the automated service can’t understand what I’m saying.
I can’t say enough about the outstanding tech service provided by Jason. Not only was he efficient, professional and knowledgeable, but provided me with a clear understanding of what he was doing, and why. Having dealt with service techs …
I am moving and needed to set up services. Victoria assisted me. She was fantastic! Very pleasant, professional and extremely helpful. She made this process easy. I can’t say enough about the great customer service I received. Thank you Victoria.
Customer service and technical support are wonderful. They are knowledgeable, understanding, courteous, reliable, friendly, timely, and….HUMAN!!! Can’t be beat.
Just opened an account for my mother who is moving to green county, Sabrina was a great help. she has great communication skills along with a great personality. Thank you so much Michelle TIll
Called with problem. Got a next day appointment. Technician arrived on time. Wore a mask. Was knowledgeable and friendly. Everything fixed in a jiffy. No idea why so many bad reviews. If only every company was this fast, efficient and friendly!
Peggy and Rebecca at Mid- Hudson Cable were very helpful throughout my new customer experience. Their communication was excellent and they provided very detailed information for setting up my internet service. Jason did an excellent job …
Was extremely happy with service provided to set up an account. Representative was extremely friendly and knowledgeable. I would recommend them to other potential customers. I look forward to my internet service.
Called to discuss a billing issue and was taken care of quickly by Heline. Very quick and professional, also set up a call to upgrade my router at the same time as she noticed they had an updated offering that could help. I appreciate the quick support and resolution.
Excellent new customer experience.
Phone rep was knowledgeable and helpful. Easily scheduled appointment for the next day and installer was right on time. He was very professional and answered …
I have to say my experience today with Mid-Hudson Cable vision was perfect! Our technician, Joshua, was very professional and friendly. He took the time to answer all our questions. The setup went well and I am so pleased! Joshua did a wonderful job!
Rates are way to high.Spent entire weekend w frozen channels,they have no one there on Sunday.Totally inept,and pathetic.But they never miss billing.Pathetic. 1to10. 3 seek other providers.
Joshua was a really good technician! He went out of his way to make sure everything was set up and running perfectly. He was very polite and had a lot of patience bc living in the woods our set up was not easy😀. I hope in the future that we get to use him again if needed. Thank u Joshua u were awesome! …
Customer service was extremely helpful in coming up with a solution to a problem we had been incurring. I spoke with Helene and she was very helpful and did some checking into our service to discover that we didn’t need to spend extra money on an upgrade. I am very pleased with mid Hudson’s service.
I just got off the phone with Alice ,absolutely great customer service, she was clear ,considerate , helpful in obtaining my business for the company! Thank You
Multiple times I’ve received very courteous and professional help. The staff are always willing to take the time to explain plans and work to give you the best deal possible. And a special shout out to Sabrina for treating my family as her own.
Signed up as a new customer today within less than 15 minutes. Knowledgable salesperson, quick explanation of possibilities, quick to process my wishes and sign me up. Great service.
It’s so easy to get someone on the phone, customer service is great. If you have any questions about anything they’re very knowledgeable and willing to help. …
We just set up service and an installation appointment and the representative was cheery, knowledgeable, and thorough. We were very glad to learn that fiber is newly available in our area, at prices even better than the company’s copper …
Internet outage in my area. Texted with mid Hudson on a Sunday morning. Within minutes had a reply and a technician was already on their way. 15 minutes later the tech was working to fix the problem!
Had excellent service from Joanne @ Mid-Hudson. A difficult job trying to rename several apartments in a building, Joanne stuck with it over a 3 day period, got a technician out the following day and solved what could have been a very painful experience. Thanks Joanne! Excellent customer service.
Josh did an excellent job! He was courteous, professional, respectful, clean, efficient, knowledgeable, helpful, and fixed our internet and cable concerns in a short amount of time. He went as far as to follow up at the end of the day to …
I had a minor issue if my remote not working. Requested support from the website and was given the option for help via text to my phone. Ray texted me back in less than 5 minutes and helped my pair my remote again quickly. This was the most …
I contacted Mid Hudson about transferring one account into our name. It turns out there was a better way to get our account established. In any case Helene took my call to straighten things out. From the first conversation to the final …
I have contacted Mid Hudson Cable over the years for a variety of issues and they have always responded promptly. The issues were fixed, if in their control.
I just signed up for wireless internet with Mid-Hudson Cablevision. Their representative Victoria is the consummate associate. Victoria is knowledgeable, professional and personable! I look forward to doing business with Mid-Hudson …
Install tech Jason did a great job ! Went above and beyond , worked hard and had a informative and pleasant disposition even in grueling cold temperatures. This company should make sure they go out of their way to retain him as an employee. Internet seems pretty good so far as well
Jason was THE BEST. He is an expert and takes time to make sure his clients understand and can operate the new installation. 5 STARS plus! He is a real bonus for Mid-Hudson.
MY experience was efficient, knowledgable and quick.
My customer rep, gave me all the information I needed, called me back so I wouldn’t have to wait on the phone. Answered all my questions and ultimately gave me an easy seamless experience. Thank you !
I want to thank Customer Service Rep. Ray for his very helpful assistance in clearing up some issues for me. Very responsive company that seems to hire people who are genuinely interested in helping their customers. Thank you very much !
I spoke with Helene (spelling) who helped me set up an account to get internet installed at the new house we’re building currently, and it was amazingly smooth. They did a wonderful just breaking down our options and giving us the …
Just set up new service with Mid Hudson Cablevision for our soon to be new home. SUPER easy and very helpful attendant covered all the information quickly and easy to understand.
Helene, who contacted me a while back, took my call today and very cheerfully and professionally answered all my questions. I don’t watch enough of the tv channels to make the cost of Basic sensible, and felt I should change my package. …
The woman I talked to wuz very kind and a extremely nice woman. Her name started wit a A. She also had a great personality without a doubt. I love midhudson cable for jus that alone. She should train other staff members to be like her. 👍❤️❤️❤️ …
Mid Hudson Cablevision was okay to visit has some issues with my service the quality service was not that great the pricing of the basic service I think it’s definitely out of control it’s not just my opinion it’s opinion of quite a few people in the community they need to do something with the pricing
I worked with Donna at Mid-Hudson and she was AMAZING!!! I bought a new house and had issues with the seller transferring the service over. Donna fixed everything and literally set up my internet in 15 minutes! And the internet is SUPER FAST! 200 Mbps!!! Working from home and loving this!
I spoke to Vernon to get internet set up at my house. He explained a few things that hadn’t been previously explained, which was very helpful. He made signing up very quick, easy, and informative. I can’t speak for the internet service, or the technician yet, but speaking with Vernon was great.
The person I spoke to on the phone to help set up service was great. She was pleasant and helpful she even called me back when I got disconnected from poor service. So far so good. 😁 …
We have been a customer with mid Hudson for 10 years know,because nothing else is available in our area at the moment. Outrageous prices for cable phone internet. Then when there system is messed up for you to pay your bill on line they …
Service by technician was excellent! Thorough and he problem solved until the issue was resolved.
My only complaint….when there is a 4 hour window for an appointment to take …
Absolute worst automated system I have ever used! It asks far too many redundant useless questions and does not give you important information you need. Example recording does not tell you to enter # after card # or expiration date . …
Mid Hudson Cabel customer service representative Ray went above and beyond expectations to resolve the issue. He was professional courteous and knowledgeable providing an outstanding example of customer service
Honestly, the first year was great with this internet provider. Fast customer service to have internet installed, fast internet speed. Great first year price but after year is up, your price goes up significantly. To make matters harder on …
Vernon, the virtual assistant, helped me today. He was very thorough, polite, quick to respond and provided me with all the information I needed. Excellent customer service. Thank you, Vernon!
We have internet-only service from Mid-Hudson Cable in a condo we own and rent out. We recently got a comment from a renter about the internet being slow and dropping every few minutes. I called to ask if there was an upgrade to the router …
Customer service is great. It’s the cost of the product that is hurting our pockets. We have to have internet because kids in school and there is no competition on the mountain top so this is why we’re stuck paying so much for the service …
Rude customer service agent. A payment was made and the guy says well we don’t have it so it’s your fault explain to him we dropped it off at your office as usual he said if it ain’t in our system we never got it and once again he stated …
Hi. My name is mahlon and I’ve been paying for mid Hudson about a year now. They’re good at first but I do strongly believe they slow your speeds down to get you to upgrade. I’ve been having issues with my router for 3 months now not being …
Dan and Jason were amazing for wifi and Eero installation! They were super personable, helpful and cleaned up after themselves! Everyone loves a man who cleans up after themselves 😆 my internet works wonderful in all areas of my house now, …
Service goes out to often, but the staff and techs are friendly and helpful. For what the company charges it should provide trouble free fiber optic to your home by now.
Great service if you have a technical issue, but ABSOLUTELY the WORST customer service and salespeople I have ever dealt with. Consistently rude and snotty (I have been dealing with them for 9 years on more than one property), pricing …
Customer service is a thing of the past and it is no exception with this company. Not only was the representative rude and short with me, but she also challenged my responses by questioning their truthfulness. New customers beware.
Just moved in the Hudson area and picked Mid-Hudson Cablevision as it is the local player for cable and internet. After the initial visit, everything went wrong. I needed the wire to be rerouted as it was laid across my living room floor. …
Sabrina was awesome! Moving is always a headache and she made the transaction fast and easy! One thing I appreciate is she had a personality, wasn’t just pushing for business. Customer service isn’t an easy job, and she did amazing!
Rebecca is an excellent customer service representative. She went out of her way to work with me on the issue and resolved it to my satisfaction. She is both prompt and courteous and knowledgeable as well.
The website registration locked me out of changing the billing address, but simply asking the phone robot for a “representative” gave me terrific and quick response. With help, I paid my outstanding bill, changed my billing address and …
I’m not one to typically post reviews but I felt moved to comment on my positive experience with one of the techs, Eli. He was extremely kind, helpful, and efficient in setting up WiFi service for us. One of the best customer service …
During my service install, the techs arrived on time and were very friendly. The install was done quickly even though pole work was required. The modem was configured and they ensured it was working properly and cleaned up after themselves. Fantastic experience!
Fantastic experience with Mid-Hudson Cablevision. The chat bot answered several of my questions right off the bat. When I called in I got to a live agent very quickly who was able to walk through the set-up, fees and options for a new service. I got a new account and install service set up within just a few minutes.
I’ve New York State artist that has been active in Hudson NY and Columbia County since 2006, now very lucky to share my work internationally, and am so impressed with Mid-Hudson Cable, an employee/owned business. It’s an incredibly …
We had a young man named Joshua come into our home and hook us up! He was super polite, nice, and well knowledgeable. He went above and beyond to make sure we were set up properly before leaving! Super happy with our service from him especially!
Helene was incredibly helpful in confirming service availability for us in an area that has been without access for awhile. She checked in with several people and their engineers instead of giving us the quick answer of no availability. Really appreciated the extra effort she provided.
I have been in contact with mid Hudson cable twice about line extensions. I have not heard back about the first hopefully the second will be more productive. The individuals that texted me back were always helpful and polite.
Joshua, Anthony were very friendly, and installed quickly. Idk give them a raise
I love Mid Hudson cable they are awesome they beat any other internet provider. Worth the price the speed and excellent customer service. We have used them for years.
Brian was absolutely fantastic. He went above and beyond what I expected. He changed ALL of our fittings, our groundblock, padded our line to take our levels from 35 to 40 and was courteous and friendly on top of it. 10/10 would recommend! Thank you Brian for taking such good care of our service!
Very polite and professional.
Answered and explained all my questions.
Thank you Helene for your help !!
Jason was very nice and professional. He explained everything to which I could understand. He repaired everything quickly and made no mess. Very awesome guy. Thank you so much Jason! Greatly appreciated.
Very good internet service! Their customer service is also top notch! I had a question about my most recent bank statement and their associate, Sabrina, was very helpful!
Jessica was my customer service rep. I used the text option to report the issue. The response was quick and resolved two issues but required the scheduling of a service call to resolve the remaining problems. I then happened to speak …
Andrew worked with me when I inquired about fios service at my home. He explained the process, gave me a great deal, and really helped me understand the difference between the service I currently had and the fios. I’m glad i called and will continue with Mid hudson cable.
Setting up new service was super easy, even after needing a survey to see whether Mid-Hudson could provide service, which took less than a week. After it was done, Helene got me set up on the phone in about 10 minutes. It was probably the smoothest cable company experience I’ve had.
I have never had two customer service/tech support people help me so much and follow up on my service status Donna and Mike are exceptional people and employees and on a Saturday when really no one wanted to be at work!!!! Thank you both so much
Very knowledgeable and great customer care. After asking for my service to be changed to a different address, Mid-Hudson Cablevision addressed my needs for quick service and informed me of all available options. In fact, my service rate was …
The technician Jason showed up on time was very courteous and polite And did a wonderful job and got my Internet backup and running and I recommend him
My experience with Mid Hudson was great. The representative was very helpful and informative and I am glad to be switching to their service.
My customer experience was far above and beyond what I expect from most companies. Courtney walked me through the process and was polite, courteous and friendly. She explained everything and answered all my questions.
Joshua Pignotti was outstanding in his customer service. He made every effort to correct and facilitate what was necessary to get my internet working. He was professional, courteous, and diligent. People of Joshua’s character are a commodity.
Ryan did an excellent job fixing what the person before him had done. There was all this excess wire just thrown behind my fuel tank. Ryan called and said he’d be at the house in 30 minutes. Kudos Ryan and thank you for making it right
Josh gave us the best MHC service we have ever had.
Yesterday two MHC trucks came – not happy with the assignment – tidying up a …
Been a customer for about a year now. Mid Hudson Cable has been pretty consistent with their internet service, and their customer support. Wait times were non-existent, and when I called in, it was only 1 or 2 clicks to get to a person. …
Ed did a great job getting our internet up and running. Not only did he have to go up the telephone pole in the rain to turn on the connection, he also had to go down into our 150 year old cellar and locate all the connections. With in an hour he was under our desk in the kitchen doing the last hook ups! Thanks Ed!
Tyler and William were awesome! The installation was a long day for them but they maintained professionalism throughout. They were so helpful and personable. It was a true pleasure having them at the house
Our technician worked his tail off to get us back up and running. He came out in a snowstorm and dug relentlessly to fix an issue with wiring. He was polite, informative and hard working. Give this guy a raise!!!
Technician showed up on the early side of the appointment. He was very knowledgeable about the equipment being installed. Friendly and professional.
I’ve had an excellent experience with Mid- Hudson Cable. From setting up the account to installation, everything has gone smoothly. Everyone I’ve dealt with their from my initial call with Peggy, to the technician who brought out 400 feet …
Great customer service through the text messaging chat option on their website! Sure beats uplifting music with “Please stay on the line, your call is very important to us” on repeat.
I had a very pleasant conversation with Helene to get my service started. She was quite personable and very helpful. The whole process took only a few minutes and I am looking forward to my internet service installation.
Anthony from Mid-Hudson Cable came this morning to install a new modem and we asked him what we could do to get better reception at the back of our brick house with cement and plaster walls. He suggested a plan using eero routers and helped …
I have only had positive experiences with Mid Hudson Cable. They are quick to respond, kind and personable. My service has also been excellent! Would recommend.
Helene helped me today and she was wonderful. She was very professional, helpful and sweet. Based on working with her, i would absolutely recommend this company to someone else and would like to continue to use their services myself.
Thank you!
I don’t normally write reviews but I had the best experience with Helene the other day! She listened to my extremely frustrating problem and she could hear the frustration in my voice. She was able to turn my tone into a much more pleasant …
Jason is the best technician who has been to my house trying to figure out where the problem was. He spent quality time installing all new cables. He checked, double checked, triple checked, rechecked, etc everything he did. He is the one …
Mid-Hudson is incredible! This is my first time using them and I am extremely satisfied! Helene was so helpful over the phone and the cable guy that set up my system was very nice. The website is easy to use and Shane was able to change …
I cant say how perfect Andrew was in helping today. He really came to the rescue, and took care of everything. Made things quick and easy. Effortlessly resolved my concerns, and alleviated my worries. I have never had better customer …
Danielle Made the process of transferring the Internet from the old homeowner to myself One of the most pleasurable experiences I can ever recall. If she is any indication of what this company is like to work with I will be a lifelong customer. Truly one of the best customer experiences I’ve ever had.
I used the chat feature to ask about missing channels on our cable system. They were quick to text, and set an appointment for service for the next day. The technicians are still working on the problem, which is something from the cables on the poles coming to the house. But they are working to fix our problem.
I spoke with customer service representative Vernon today who was both friendly and extremely helpful. I have multiple accounts with the company and had several issues to address. Vernon provided me with all the answers I needed, and for …
Dawn was very helpful and informative; however, the interval between texts might be shorter. All in all very happy with service.
5/23/21 Update: Ryan & Josh did a terrific job installing the cable for TV & Internet at both sites. They both called before they arrived to say they were 15 mins away and that was very helpful to me. They both were very knowledgeable in …
The representative for Mid-Hudson cable was pleasant and solved my problem within minutes. So nice to deal with a person, not a recording, and a pleasant one at that. I wish I. Kuldip remember her name.
The customer service representative, Andrew, was very knowledgeable and courteous. He explained my options and patiently took the time to answer my questions. He made easy. Great experience!
Had nothing but great experiences with MHC and especially Helene. Installation was seamless, no internet outages that we noticed, and the overall internet speed and reliability has been top-notch!
Sabrina was able to assist me in getting my account set up quickly and efficiently. Very happy with the experience so far.
I had an excellent experience with Jason when he came to install my cable and internet. I recommend Mid-Hudson Cablevision to anyone looking for cable and internet. Jason was friendly and helpful and took his time to do the job right. He was fantastic!
Mid Hudson has been really good to me, been getting really fast and reliable service. They have actually increased my speed at no additional charge and constantly work to improve their service overtime. One of the employees I know by the …
we are waiting for the High speed internet service for that location for a long time. other provider’s max. 5Mbps download speed is so frustration to anyone try to use internet. …
Ryan was very courteous and knowledgeable and was able to quickly resolve the issues we were having with our high speed internet. He kept us informed on the cause and the steps needed to correct it. He also followed all CDC guidelines for covid-19 as he worked. Overall a very positive customer experience.
They were here within the window that they had said, and overall it was a very easy and quick thing to get it all set up. I learned a lot about how they make sure you’re getting a good signal and how they decide whether the existing service …
I I am very impressed with their online chat services. My Internet was down and I couldn’t get through on the phone number so I tried the chat. Not only did they get back to me very quickly but my Internet was also fixed within 30 minutes. Awesome customer service tool ….
Victoria is so polite and very responsive. She attends to our internet issues immediately, which have not been the company’s fault. This is an excellent company.
I had the fortune to bump into MidHusdon Cablevision’s Account Support Analyst Kayla Siciliano in one of my Facebook browsing sprees, and was able to mention a pricing issue that had bothered me for a long time. I have been a faithful MHC …
This review is for their phone customer service in setting up a new account and appointment for below-ground service. Peggy was incredibly helpful and knowledgeable about the entire process and a pleasure to work with. A very good first step in dealing with a company for the first time.
MHC responded to my inquiry to set up cable and internet at a new home I purchased very fast and answered all my questions about the package I needed. They were able to quickly set up and appointment to have a technician come out and set up the service. Their customer service is great!
The entire Mid-Hudson team was very responsive. The customer service department addressed all my questions and provided me with the package of services I needed. The installation arrived as planned and completed the installation in a wonderfully professional way. The new service works great. I am very pleased.
Great service ! You can text them for pretty much all issues/questions/concerns and a human (not a bot)will respond. Also had a good experience calling in. Within seconds a rep picked up the phone. None of that press 10 buttons and hold on …
Jason was helpful and attentive and made me comfortable with my new wifi. He’s a former contractor so it was nice to have his expertise in dealing with this old house. Plus, engaging and friendly! He’s a keeper!
Leaving this review for my mother in law who I was helping solve a problem with her cable. She wasn’t getting all the channels she subscribed to and the sound was bad. On Sunday morning we used the text support feature but first response …
Great technician! Jason is excellent at what he does. Good worker, extremely competent, very knowledgeable and skilled. So glad the company sent Jason.
Every time we call we are so impressed by how friendly phone customer service is. However on the technical side we just had an awful experience. We were without cable and internet for a long time because one of their technicians …
Joshua was awesome! Super nice and friendly and did a quick job transferring our internet to a new house. A++
When I called Mid Hudson the person who answered the phone was extremely rude!!! While I was talking she disconnected me. The tec person was very helpful and listened while I explained the problem. The service tec Jason who came to the …
The problem was solved in a timely manner and the technician was extremely knowledgeable and friendly. Thank you for your prompt response.
Walter Allen …
Helene was wonderful. Courteous, answered all of my questions professionally and set up our appointment and service. Thank you.
I am so excited about switching to Mid-Hudson Cable from Verizon! With MHC I will be paying a lot less for better internet. As for customer service, I couldn’t have had a better experience with Danielle. She explained everything clearly and was very kind answering my questions. If I need to call back I sure hope to speak with Danielle 🙂
The crew came out when I called about spotty connectivity. Turns out squirrels like chewing wires! Not only did they come quickly, but they recommended replacing the box to an upgraded unit. They worked neatly and fast to resolved the issue and I appreciated the advice on the improvements!
Very happy with service start to finish. Appointment setup for wifi/phone install was handled appropriately and the technician did a great job. Friendly, courteous and knowledgeable. Great service overall.
Great customer service experience. I called CS and spoke to Lisa. Lisa sent out a signal and said to wait 30 minutes to call back for further instructions. About 10 minutes later, someone else from Mid-Hudson Cablevision called me back and …
I’ve always been happy with Midhudson service. They are responsive and deal with the few issues I’ve had over the past 5 years promptly. Speed is fast and always as advertised (though my neighbors seem to have issues) The monthly pricing …
Great service and very respectful. He didn’t mind that my 2yr old wouldn’t leave him alone. He talked to her everytime she went up to him. Explained everything to me in detail that I needed to know. Would definitely recommend to others.
The customer support that I received from Andrew was excellent. I didn’t know much about the specifics regarding the two options for Internet service that we have here in Hudson. I believe I will be very well aligned with mid Hudson cable and so look forward to my installation next week !
Randy was extremely knowledgeable, helpful and had great communication skills. She made it very comfortable for me to ask questions and gave clear answers. She knows her product very well.
Haven’t had my internet service activated yet, but text support in arranging my install was excellent. Customer service over the phone was great, too. Friendly, helpful people. New customer installation appointments were available in …
Finally got the cure for HughesNet. Recently, Mid-Hudson became available to us. We were a bit leery because of some negative things we have heard, both via Google reviews and from friend’s first-hand experiences. But, we took the leap. …
From the first call to set it up to the actual setup the team was great. Joshua, our installer, was spot on and got the job done quickly and the way we wanted.
I called in due to having issues with my wifi. I spoke with Victoria and explained how I hadn’t had the greatest connection in my devices lately and how I’m paying for high speed internet but when on my wifi nothing loads. Instead of just …
CSR Sabrina is the kindest person you could ever have working and supporting your company. If I could have every call I make be as pleasant as that call, life would b so much better!🙏🥂🎄☃️ …
Helene, was extremely helpful, patient, and kind. Top notch customer support! Their internet speeds for the price are absolutely fair. I’d certainly recommend them to anyone interested.
Courtney was fantastic! Great customer service. She was so friendly and easy to talk to. She put a smile on my face and helped me beyond my expectations! I left our conversation feeling a great sense of gratitude. Courtney made My day. Thank you!
I have been very pleasantly surprised with MHC. The installer came on time and stayed until everything was working right. When I text with questions I got responses right away and they provided a solution to my problem in minutes. This is so much better than the experience I had with other providers
Costumers service representatives are very rude , and disrespectful with how they speak to costumers I will be disconnecting my service at the end of year
The customer service representative was very knowledgeable, informative, and kind. Great experience
I am so happy with the awesome Customer Service I received! I ordered internet services and couldn’t be happier. Andrew set me up with my account and an installation appointment. Tyler and Anthony came and set up internet including new …
Today, Jason, Mid-Hudson Cablevision technician arrived on time, was polite, and knowledge. He worked quickly, yet took the time to explain what he was doing and why it would make a difference. Once he installed the new modem and router, he …
As expected- customer service was able to fix my problem in seconds. Thank you!
Had a great experience with Helene setting up internet service for our new apt. She was quick, friendly, and helpful. Thank you
I was having difficulty with my download speed. I spoke with Kayla Siciliano at Mid Hudson Cable and she
was very eager to help resolve any problem. She returned my call immediately and …
Our MidHudson Cable TV would not come on. The first person I spoke to – on the phone – (after normal business hours) actually tried to get an answer from Tech Support. The answer was “We’ll get back to you in the morning.” Then I tried …
Customer service was quick and amazing, would definitely recommend! Prices are also better than advertised for the first year so that’s always a plus!
Despite the existence of 4 cable outlets in my apartment, the cable service man could not find the cable that leads to my apartment. He suggested I contact my landlord and get his approval for another cable that would be fed from the …
Our technician Joshua Tech 85 was outstanding. He went above and beyond to make sure our apartment was connected properly and that the cable hookup was were we needed it. Such a pleasure to work with.
As I was trying to Figure out a minor issue I requested to speak to a supervisor to explain the matter. The supervisor on duty on 07/02/21 called being placed at 6:49pm. The supervisor explained everything very rudely and as I remained …
Jason was so knowledgeable and professional! During the install he was stung by several bees. I told him it was fi ne to come back another day but he insisted on finishing the job. He also spent additional time making sure everything was working correctly. Mid Hudson has a great employee!
Mid Hudson cable has a great asset on their team ! Was so lucky to have worked with “Victoria from mid Hudson cable , from the start she was so patient and so eager to help me find the right service I needed for my new home in Hudson , her …
The customer service representative was absolutely amazing extremely patient and very knowledgeable. He answered all my questions and handled a ton of account changes. I could not be happier with the level of service provided by mid Hudson and their representative.
As a new customer and as someone who works in customer service I genuinely appreciated my experience with Mid-Hudson cable, specifically with Liz. The text function was super helpful as both my …
Andrew was extremely helpful and very knowledgeable about the fiber optic service recently installed in my area, providing info about how it works and the options available. He was also patient, taking as much time as was necessary to …
Thank you, Jason! I cannot say enough good things about Jason. He is super knowledgeable, incredibly helpful and went far beyond the call of duty to help us. MHC, you are very, very lucky to have Jason on your team. Many, many thanks again!!!!!!!!!!!
Joshua was awesome. Very thorough. Took the extra time to not only resolve our current issue but also took steps to prevent future issues. In my career I work with a lot of ISPs and field techs and I must say I am very impressed with the level of professionalism, expertise and courtesy shown by Joshua and Mid-hudson.
Though our technician was running a bit behind and did not meet our set up window time, I was always able to get someone on the phone to check in and someone communicated with me about the delay and then were flexible about another arrival …
Technician (Jason) was friendly, knowledgeable, quick and efficient. We were up and running in under an hour. Technician gave us location options and explained his recommendations for the equipment placement. The service is pricy but the customer service has been great.
Upgraded our modem, and the technician was super friendly, polite and was quick and efficient. Didn’t wait long to get an appointment. The tech called to give an estimated time of arrival and he was here within the time given.
Had a great experience transferring service — and it was not an easy task. The physical location of the property and the mailing address are on different roads, the former on a private road and the other on a public road nearby. But the rep powered through and got us set up 1-2-3. Much appreciated!
I have never had Two people show up to a service call for anything. It’s typically one person who doesn’t have a clue and has to call for a second person. I was so impressed with both of them. They took their time, checked everything and ultimately found and fixed the issue. Simply the best. Thank you
Yesterday March 22 a young man came to my home to install internet his name is Frankie he went over and beyond with the installation he was very informative about the product and he cleaned up all the things he had used he was very polite …
Most unprofessional office staff I have ever encountered. I signed up for new service And asked three times if they are sure they service my address my answer 3 times was 100% yes. Well come morning of installation and the poor installer …
As a new customer, I found the process of getting set up with Mid Hudson Cable for our cable TV and high speed internet very easy and straightforward. I went to their website, filled out the new customer form with the services I wanted and …
The install in my new shop in Catskill was seamless. The technician took the time to explain all to me and was very knowledgeable in his task.
We recently switched over to Mid-Hudson Cable for internet and TV when it became available in our area. We’re very happy with the high speed internet and tv service. Very high quality! …
Very friendly and clear service via phone, Helene laid out carefully the different options for me in new service. She also made it clear what my next steps were, and gave me some tips for taking the next steps quickly and efficiently. Happy with the service.
Helene was fantastic! Quick response. Proposed perfect solution to my issue and was delightful to work with! …
Jason was absolutely fabulous!! He was friendly, extremely informative, changed some of the settings to make it easier for us, fixed some things and very helpful. He deserves a raise not a rating. He is an asset to Mid Hudson Cable and you should be thankful that he is working for you.
Josh came out expecting just to plug in a modem and router however the apartment is brand new but he made it work, got help and did it all with a smile. He is a great person, even made sure my cat didn’t run out of the house. Josh is a great tech.
I have repeatedly called mid Hudson cable for FOUR 4 months so I can see my bill on line. FINALLY you have one 1 person who had the smarts to walk me through the process to see my bill she deserves a RAISE! You need to have technical help …
Excellent reliable service. Tech and repair departments are quick to respond even after hours. This is key as the outdoor connections are susceptible to snow, wind and even hungry porcupines.
Every time I call MidHudson Cable, I always receive great care. I am totally satisfied with all the services I have received. Today, Helene assisted me and she was informative with all the services. I will continue to be a Mid Hudson Cable customer.
Making the requested change to my account was quick and easy using the chat feature. The person who assisted me was personable and helpful.
Joshua was wonderful. He called ahead, came on time, has great expertise, and excellent communication skills. We are pleased with the service and our connection to the internet.
Joshua was great! He went over everything with me before doing our service. He was very friendly. Thanks Joshua!!
Joshua is amazing and patient and thorough. All my concerns were addressed and he even helped set up the week app. He’s a treasure.
Our cable installer is named Jason. He was sp professional and through. It was a difficult install and he took the time to do a nice clean install, showed us what we needed to know about the set up and answered all of our questions. Very pleased with Jason.
I have been waiting for cable to be in my area for over 20 years and now it finally came. Jason and Anthony did a great job and worked very hard to get us up and running. They were helpful with all the questions I had and when they left, we were up and running. Everything is working great!!! Thanks guys!!
I spoke to Mike N. in the tech support about my wifi and not being able to connect. He was amazing, and so helpful and patient with me who was so upset over the fact I couldn’t figure out why it wasn’t working. The wifi was fine but the …
Finally got someone on the phone after noticing an issue with the service, Ray explained what was supposed to be explained from day one and I have never had such costumer service as good as this one from someone I don’t even know. Very …
Great company and service. Service is out due to a horrendous storm that hit the area. Totally understandable but I reach out to Mid-Hudson via the text service on their website. Received an immediate auto-response and then within minutes a …
I had an issue and they took care of it pretty quickly … Helene from customer service was great!
2022-07-15 (Update): They called me out of the blue to inform me that the wi-fi …
Called to set up my install today. Randy was very pleasant to speak with and didn’t try to get me to spend more money than what I needed to. I look forward to seeing how the install and service is moving forward.
Once again, Donna at Mid-Hudson Cable came to my rescue! Besides being knowledgeable, she will help you with any problem above and beyond the call of duty. She even called me back to make sure the problem was solved and working correctly. …
Absolutely great experience with your technician Jason this morning. He’s an asset to your company. Jason was very informed, was able to answer all my questions concerning the installation he was neat and presentable. Wonderful to have people who are competent in their profession. Thanks you people are doing it right.
Simon was very nice and understanding when i left for a moment and no one was home when he arrived. He waited patiently for me to get back and got the installation done very quickly. The technicians are always nice and knowledgeable.
This was my second in-home service call for Internet outrage issues. The service tech was by far the best and most proactive service tech I have had in the home. He, on his own, searched out issues that weren’t just obvious ie… a splitter …
I was a Verizon customer for years (very rural area, choice limited) but had nothing but problems and very poor customer service. Left me hanging for weeks w/o service. Even stood me up one time on a service call. So, when Mid Hudson Cable …
If I could give Victoria from mid Hudson cable a 6 or even 7 star rating I would. Victoria’s customer service should be use as an example of exceptional customer service and support. She was so very helpful
Pur installation was quick & went smoothly. Paul was wonderful. He was polite & respectful of our home.
Great company to work with. Extremely knowledgeable service reps and a significantly better deal than anything Spectrum can offer. Shoutout to Andrew, the customer service rep that helped me, he was perfect. Super respectful and efficient. Can’t ask for more.
Alice was very helpful in setting up a new installation appointment
Had their Wi-Fi service almst 7yrs now, never had any outages that lasted more than a few hrs & less than a handful of times in those 7yrs. Performance & service deserves a 5+star rating.
I had an issue with my phone and unfortunately it was on a Friday morning. I called tech support and they talked me through some things that they hoped would correct the problem. Unfortunately they were unsuccessful and so they had to …
I was very happy and pleased my original appt 03/10/2021, then I received a call for today 03/09/2021 they can accommodate me request and I informed the gentleman that I’m working until 3:30pm. The gentleman who installed my new device …
Service is A+, fast and consistent with good equipment, professional staff and great tech support. …
The service is awesome.They walked me through a problem and it was solved in minutes.great company to deal with and great customer service. The technicians are fantastic and so helpful
Fantastic customer support from Helene. Five minute phone call to setup my new service and schedule the installation. If the service itself matches their support, I will be pleased.
I was very happy and pleased my original appt 03/10/2021, then I received a call for today 03/09/2021 they can accommodate me request and I informed the gentleman that I’m working until 3:30pm. The gentleman who installed my new device …
Just had a great experience with service technician Jason. We had a power outage during the last storm which reeked havic on our modem. We could not get the wifi back up and running. Jason called us the next morning and showed up to our …
I am very happy with how my service appointment went. Ed came in a timely manner, was friendly, and very professional! I appreciated that he stayed to assist me in setting up the app. I would certainly recommend this service to anyone.
I had a concern with my bill and the Rep answered my question quickly and efficiently.
This morning they sent a tech out who got us out of bed at 8am and tried to remove the internet equipment we use every day to do our remote jobs. When we called the phone line they insisted it was our fault we didn’t let a stranger into the …
I just moved to the area and needed to set up a cable and internet account. Mid-Hudson was great! They had excellent new customer promotions and knowledgeable staff making the entire process (from what plan I needed to setting and appointment and having service installed) easy and hassle free
No issues with new connect for internet only. Would like to give Troy the service tech a 10 star rating, my appointment was for 8am to 2pm, he called and was at my door at 8am on the dot. Very professional and polite, was in and out in a blink! Thank you Troy!
Hello! Our representative was very, very helpful and kind. I would love to deal with him again should we ever have a question or problem. We are thrilled with the pricing and the window for installation.
Rep on the phone had great personal skills and was very smooth and consistent on the phone and easy to understand
I called Mid-Hudson to get internet installed. I spoke with Rebecca and she set up an appointment quickly that worked perfectly with my work schedule.
Brian ran the line from the pole to the house. …
Customer representative was extremely courteous and informative. Had no wait at all when calling and able to accommodate our needs for an appointment that worked for us.
Randy was extremely courteous and helpful in explaining my bill complexity.
As for the the bill itself, it would be helpful if it were more transparent, …
Setting up my new Cable/Internet service could not have been easier. The representative, Sabrina, was a pleasure to work with, was very knowledgeable, and made the entire process easy and effortless for me.
My experience working with Helene was excellent! She was extremely helpful, courteous & knowledgable & also coordinated a call with her technical support. She clearly explained what needed to be done to move our service from another provider. Amazing customer service!
Jason & Brandon were wonderful. The inside installation was neat and efficient. Both were pleasant and very informative. Our tv & wifi are working great!
Worst customer service ever. Pay 5 dollars to pay your bill or use the most ridiculous,aggravating automated teller ever!!!!
Joshua was very professional and went way beyond what I expected. It was obvious that he was determined to resolve our internet issues and stayed here until we were satisfied with the job he did. …
We had cable installed at our new office. Josh was the technician and he was training Sean. They were great! They arrived on time, were quick and went over everything we needed to know.
Joshua was amazing he told me everything about how it was set up and even though my cable was down stairs in the basement he helped me get it into the living room he deserves a raise
You can never except after hour online chart help can do your heavy lifting: Mike just did for us!!! Reboot and reset WiFi after 4 month not in our house in Windham Mountain! …
My rep was Sabrina. She was very helpful and quick! She didn’t oversell and I felt she was very honest and open. I would recommend Mid-Hudson just on customer service alone.
The workers were speedy, friendly and knowledgeable. I couldn’t ask for more
What a wonderful experience. My customer rep Donna was just warm and made the process so easy for me —- she even got the next day install set up!
Helen provided excellent service and solved my issue immediately.
Thank you
Mid-Hudson Cable Tech came to my office today to help resolve Slow Internet Speed Issue. I thought i needed to upgrade, however it turned out to be an equipment issue – and easily identified. No Up-sell, Just GREAT service. Thank you Mid-Hudson Cable. Excellent/FAST/Reliable/Professional Service.
Just signed up as a new customer, but first impressions after dealing with Randy on the phone were wonderful. If their internet service is as good as her customer service, we’ll be thrilled. Thanks for your patience and assistance!
The gal we worked with was very helpful, straightforward an polite . Helped us trouble shoot our issue. Set us up with an appointment.
My Mid-Hudson Cablevision service was just connected so I can’t comment on its long-term reliability, but right out of the gate it’s noticeably faster than my previous DSL service. What I would like to comment on is the quality of the …
There is a switch going on from NY Air to Mid-Hudson cable for internet service in my area. The representative walked me through all the issues clearly and in a friendly way and I’m set up for the new service, which will take place soon. I’ve always had good customer service from both NY Air and the affiliated company Mid-Hudson.
Good afternoon, finally after all (7) of my attempts to get internet through your company, now that it is available in our area, we have an appointment for install of connection all thanks to Andrew’s persistance and follow through with …
Closing NY’s Broadband Internet Gap
The COVID-19 pandemic increased New Yorkers’ dependence on broadband internet access when it forced daily activities like school, work, medical appointments, …
Tech Josh went above and beyond his job expectations to make sure everything was done correctly and efficient. Even with having to deal with a complete A$$ of a neighbor he kept calm and professional. Was extremely helpful in answering any questions we had. He did a fantastic job on install and set up.
Joshua was amazing! Very friendly and professional. He came immediately to replace my cable modem after a lighting storm fried it, and he even gave us an extra power supply for our wireless router to get that up and running again. Thank you!
Call three times problem not solved people not helpful or knowing what they’re doing got an attitude
They are a great company but they’re automative telephone service sucks. I’m not trying to pay 5$ to make a payment on my bill because the automated service can’t understand what I’m saying.
I can’t say enough about the outstanding tech service provided by Jason. Not only was he efficient, professional and knowledgeable, but provided me with a clear understanding of what he was doing, and why. Having dealt with service techs …
I am moving and needed to set up services. Victoria assisted me. She was fantastic! Very pleasant, professional and extremely helpful. She made this process easy. I can’t say enough about the great customer service I received. Thank you Victoria.
Customer service and technical support are wonderful. They are knowledgeable, understanding, courteous, reliable, friendly, timely, and….HUMAN!!! Can’t be beat.
Just opened an account for my mother who is moving to green county, Sabrina was a great help. she has great communication skills along with a great personality. Thank you so much Michelle TIll
Ray at costomer service was very pleasant knowledgeable and deserves a raise for his communication skills
Called with problem. Got a next day appointment. Technician arrived on time. Wore a mask. Was knowledgeable and friendly. Everything fixed in a jiffy. No idea why so many bad reviews. If only every company was this fast, efficient and friendly!
I called to schedule an installation and the process was easy, thorough and accommodating. …
Peggy and Rebecca at Mid- Hudson Cable were very helpful throughout my new customer experience. Their communication was excellent and they provided very detailed information for setting up my internet service. Jason did an excellent job …
Was extremely happy with service provided to set up an account. Representative was extremely friendly and knowledgeable. I would recommend them to other potential customers. I look forward to my internet service.
Joshua was great. Had an 8-12 window on a Saturday and he was here right at 8 and had the job done quickly.
Called to discuss a billing issue and was taken care of quickly by Heline. Very quick and professional, also set up a call to upgrade my router at the same time as she noticed they had an updated offering that could help. I appreciate the quick support and resolution.
Excellent new customer experience.
Phone rep was knowledgeable and helpful. Easily scheduled appointment for the next day and installer was right on time. He was very professional and answered …
I needed some technical support and after a short conversation with Rebecca I was good to go👍 …
I have to say my experience today with Mid-Hudson Cable vision was perfect! Our technician, Joshua, was very professional and friendly. He took the time to answer all our questions. The setup went well and I am so pleased! Joshua did a wonderful job!
Rates are way to high.Spent entire weekend w frozen channels,they have no one there on Sunday.Totally inept,and pathetic.But they never miss billing.Pathetic. 1to10. 3 seek other providers.
Joshua was a really good technician! He went out of his way to make sure everything was set up and running perfectly. He was very polite and had a lot of patience bc living in the woods our set up was not easy😀. I hope in the future that we get to use him again if needed. Thank u Joshua u were awesome! …
Vernon was so helpful and got us set up in minutes with our new service. Very excited to have fiber optic internet available to us in Hudson.
Customer service was extremely helpful in coming up with a solution to a problem we had been incurring. I spoke with Helene and she was very helpful and did some checking into our service to discover that we didn’t need to spend extra money on an upgrade. I am very pleased with mid Hudson’s service.
So far, I’m very happy with my experience. Customer service is fantastic!
Online and texting help is very helpful with today’s busy lifestyle!
My agent went above their duty and was very diligent in helping me today! Thank you and MHC!
I just got off the phone with Alice ,absolutely great customer service, she was clear ,considerate , helpful in obtaining my business for the company! Thank You
Multiple times I’ve received very courteous and professional help. The staff are always willing to take the time to explain plans and work to give you the best deal possible. And a special shout out to Sabrina for treating my family as her own.
Signed up as a new customer today within less than 15 minutes. Knowledgable salesperson, quick explanation of possibilities, quick to process my wishes and sign me up. Great service.
Very kind customer service, made setting up in my mew apartment very easy!
It’s so easy to get someone on the phone, customer service is great. If you have any questions about anything they’re very knowledgeable and willing to help. …
We just set up service and an installation appointment and the representative was cheery, knowledgeable, and thorough. We were very glad to learn that fiber is newly available in our area, at prices even better than the company’s copper …
Internet outage in my area. Texted with mid Hudson on a Sunday morning. Within minutes had a reply and a technician was already on their way. 15 minutes later the tech was working to fix the problem!
Had excellent service from Joanne @ Mid-Hudson. A difficult job trying to rename several apartments in a building, Joanne stuck with it over a 3 day period, got a technician out the following day and solved what could have been a very painful experience. Thanks Joanne! Excellent customer service.
Josh did an excellent job! He was courteous, professional, respectful, clean, efficient, knowledgeable, helpful, and fixed our internet and cable concerns in a short amount of time. He went as far as to follow up at the end of the day to …
I had a minor issue if my remote not working. Requested support from the website and was given the option for help via text to my phone. Ray texted me back in less than 5 minutes and helped my pair my remote again quickly. This was the most …
I contacted Mid Hudson about transferring one account into our name. It turns out there was a better way to get our account established. In any case Helene took my call to straighten things out. From the first conversation to the final …
I have contacted Mid Hudson Cable over the years for a variety of issues and they have always responded promptly. The issues were fixed, if in their control.
Really quick and easy to setup. Very helpful person I talked to on the phone. Great price
New customer for TV – MHC representative was very nice and polite – phone appointment set up within timeframe expected.
Dawn was Very helpful. the Most helpful representative Ive ever spoken with! She is the Best!
I just signed up for wireless internet with Mid-Hudson Cablevision. Their representative Victoria is the consummate associate. Victoria is knowledgeable, professional and personable! I look forward to doing business with Mid-Hudson …
I received great help from Helene on my internet transfer! She went out of her way to help me when others didn’t. I appreciate her help a lot!
The initial contact for ordering Internet at home was excellent. Upon installation of service will report further.
Install tech Jason did a great job ! Went above and beyond , worked hard and had a informative and pleasant disposition even in grueling cold temperatures. This company should make sure they go out of their way to retain him as an employee. Internet seems pretty good so far as well
Jason was THE BEST. He is an expert and takes time to make sure his clients understand and can operate the new installation. 5 STARS plus! He is a real bonus for Mid-Hudson.
MY experience was efficient, knowledgable and quick.
My customer rep, gave me all the information I needed, called me back so I wouldn’t have to wait on the phone. Answered all my questions and ultimately gave me an easy seamless experience. Thank you !
I want to thank Customer Service Rep. Ray for his very helpful assistance in clearing up some issues for me. Very responsive company that seems to hire people who are genuinely interested in helping their customers. Thank you very much !
I spoke with Helene (spelling) who helped me set up an account to get internet installed at the new house we’re building currently, and it was amazingly smooth. They did a wonderful just breaking down our options and giving us the …
Just set up new service with Mid Hudson Cablevision for our soon to be new home. SUPER easy and very helpful attendant covered all the information quickly and easy to understand.
Helene, who contacted me a while back, took my call today and very cheerfully and professionally answered all my questions. I don’t watch enough of the tv channels to make the cost of Basic sensible, and felt I should change my package. …
The woman I talked to wuz very kind and a extremely nice woman. Her name started wit a A. She also had a great personality without a doubt. I love midhudson cable for jus that alone. She should train other staff members to be like her. 👍❤️❤️❤️ …
Sabrina was lovely to deal with. A little hard to get through at first but very prompt response. Priced are high at mid Hudson though!
Mid Hudson Cablevision was okay to visit has some issues with my service the quality service was not that great the pricing of the basic service I think it’s definitely out of control it’s not just my opinion it’s opinion of quite a few people in the community they need to do something with the pricing
I worked with Donna at Mid-Hudson and she was AMAZING!!! I bought a new house and had issues with the seller transferring the service over. Donna fixed everything and literally set up my internet in 15 minutes! And the internet is SUPER FAST! 200 Mbps!!! Working from home and loving this!
I spoke to Vernon to get internet set up at my house. He explained a few things that hadn’t been previously explained, which was very helpful. He made signing up very quick, easy, and informative. I can’t speak for the internet service, or the technician yet, but speaking with Vernon was great.
The person I spoke to on the phone to help set up service was great. She was pleasant and helpful she even called me back when I got disconnected from poor service. So far so good. 😁 …
We have been a customer with mid Hudson for 10 years know,because nothing else is available in our area at the moment. Outrageous prices for cable phone internet. Then when there system is messed up for you to pay your bill on line they …
Service by technician was excellent! Thorough and he problem solved until the issue was resolved.
My only complaint….when there is a 4 hour window for an appointment to take …
Absolute worst automated system I have ever used! It asks far too many redundant useless questions and does not give you important information you need. Example recording does not tell you to enter # after card # or expiration date . …
Mid Hudson Cabel customer service representative Ray went above and beyond expectations to resolve the issue. He was professional courteous and knowledgeable providing an outstanding example of customer service
Honestly, the first year was great with this internet provider. Fast customer service to have internet installed, fast internet speed. Great first year price but after year is up, your price goes up significantly. To make matters harder on …
Vernon, the virtual assistant, helped me today. He was very thorough, polite, quick to respond and provided me with all the information I needed. Excellent customer service. Thank you, Vernon!
We have internet-only service from Mid-Hudson Cable in a condo we own and rent out. We recently got a comment from a renter about the internet being slow and dropping every few minutes. I called to ask if there was an upgrade to the router …
Customer service is great. It’s the cost of the product that is hurting our pockets. We have to have internet because kids in school and there is no competition on the mountain top so this is why we’re stuck paying so much for the service …
Rude customer service agent. A payment was made and the guy says well we don’t have it so it’s your fault explain to him we dropped it off at your office as usual he said if it ain’t in our system we never got it and once again he stated …
Hi. My name is mahlon and I’ve been paying for mid Hudson about a year now. They’re good at first but I do strongly believe they slow your speeds down to get you to upgrade. I’ve been having issues with my router for 3 months now not being …
Dan and Jason were amazing for wifi and Eero installation! They were super personable, helpful and cleaned up after themselves! Everyone loves a man who cleans up after themselves 😆 my internet works wonderful in all areas of my house now, …
Service goes out to often, but the staff and techs are friendly and helpful. For what the company charges it should provide trouble free fiber optic to your home by now.
Great service if you have a technical issue, but ABSOLUTELY the WORST customer service and salespeople I have ever dealt with. Consistently rude and snotty (I have been dealing with them for 9 years on more than one property), pricing …
Customer service is a thing of the past and it is no exception with this company. Not only was the representative rude and short with me, but she also challenged my responses by questioning their truthfulness. New customers beware.
Just moved in the Hudson area and picked Mid-Hudson Cablevision as it is the local player for cable and internet. After the initial visit, everything went wrong. I needed the wire to be rerouted as it was laid across my living room floor. …
Sabrina was awesome! Moving is always a headache and she made the transaction fast and easy! One thing I appreciate is she had a personality, wasn’t just pushing for business. Customer service isn’t an easy job, and she did amazing!
Rebecca is an excellent customer service representative. She went out of her way to work with me on the issue and resolved it to my satisfaction. She is both prompt and courteous and knowledgeable as well.
The website registration locked me out of changing the billing address, but simply asking the phone robot for a “representative” gave me terrific and quick response. With help, I paid my outstanding bill, changed my billing address and …
I’m not one to typically post reviews but I felt moved to comment on my positive experience with one of the techs, Eli. He was extremely kind, helpful, and efficient in setting up WiFi service for us. One of the best customer service …
During my service install, the techs arrived on time and were very friendly. The install was done quickly even though pole work was required. The modem was configured and they ensured it was working properly and cleaned up after themselves. Fantastic experience!
Fantastic experience with Mid-Hudson Cablevision. The chat bot answered several of my questions right off the bat. When I called in I got to a live agent very quickly who was able to walk through the set-up, fees and options for a new service. I got a new account and install service set up within just a few minutes.
I’ve New York State artist that has been active in Hudson NY and Columbia County since 2006, now very lucky to share my work internationally, and am so impressed with Mid-Hudson Cable, an employee/owned business. It’s an incredibly …
We had a young man named Joshua come into our home and hook us up! He was super polite, nice, and well knowledgeable. He went above and beyond to make sure we were set up properly before leaving! Super happy with our service from him especially!