Stop by our Cassopolis Solutions Center to pay your electric, internet or propane bill or sign up for new service. You can also take a tour of our smart home lobby to learn about the latest internet technologies to make running your home more efficient.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
60590 Decatur Rd, Cassopolis, MI 49031
Having a little trouble with getting my wifi calling to work right, but otherwise all good
Works at the speed that we paid for. Rock solid since we got it. The installer was very nice and professional.
Service is great
Midwest is great for all things (electric, land line phone, internet, propane). Most recently we switched to them for propane and they showed up when scheduled, the technician knew what he was doing, and was friendly while doing it. He was able to get it in the spot we wanted also. Definitely recommend!
super service
Biggest rip off company in the tri State area!!!!!!!!!!!!!!!!
And no fricken power again
ALWAYS loosing power. And for no reason
Wonderful internet service!
Very good service and very happy good people
Smoking fast and priced right.
Bad service Monthly charges for service too high.
Professional company. Nothing but good interactions with them.
Fiber Internet And Phone is Awesome 🙂
Awesome internet provider
Fast and reliable
Been waiting on internet for like 10 weeks now. Don’t see what takes so long.
A lot of outages, poor customer service.
Excellent service, at a good price.
I seldom have had problems but think it’s expensive since I’m retired
Thank you for having an electric car Charing station. The area is a dead zone and this helps!
New Fiber connection for internet is excellent
Simply put Fantastic
FABULOUS service and can’t beat their price!
Lost power in high winds only off 1&1/2 hours that is a great fix!!!!
Customer service is not their strong suit.
Very unhappy with the internet. My internet keeps dropping its connection and it is slow when it is working.
excellent up and down speeds and the value for dollar spent is spot on!
Best company hands down from an employee and member perspective. Local, loyal and member/customer minded – thanks MEC
The service is very dependable. My wife and I are very satisfied with the service we get from MEC
Responsive and Technician was great. Used to have trouble with power, but as of late it has been great.
I haven’t had any trouble with my power so far I’m pretty well satisfied
Best, fastest, most reliable internet I’ve ever had. All for a decent price.
Love my Fiber Optic Internet!!!
Hands down the best service. No interruptions ever and by far the best internet I’ve ever used
They said it was faster its not, it doesn’t work well in the country.
24/7 tech support? Just sat on hold for 30 mins with NO SUPPORT! Have now been internet-less for over an hour. Wish I had other options out here because I would switch in a heartbeat!
Power is rarely out, but service restored quickly when it is…fiber internet is awesome and all from a local company.
Couldn’t be happier. M E C Internet is so much better than what we had. Not to mention that it’s 50 times fast than what we had with the phone company.
This is the best internet service I’ve had so far. Affordable and fast with my household of 8 and doing virtual learning for all my kid’s
You are a utility. Why are you sponsoring scholarships, trips, helping the needy, etc. with our money? I have a vacant house I am trying to sell with a $65 a month electric bill and the house is empty! Sell me electricity and STOP TRYING TO SAVE THE WORLD!
Fast, efficient service and super friendly service staff. Felt so good to leave Comcast!
it works great just remember you can email call or text them for support
Power outages are a frequent occurrence. We lost power 3 times between 8/5 and 8/12 . We had to purchase a generator to avoid spoiled food.
Fastest, most reliable internet in my area. Also, has been great throughout the install process.
The worst company in the world. If you see one of their trucks in your neighborhood, watch out. They destroy everything they touch. No regard for property. No regard for safety.
Fast Internet service in fact so fast i had to update to gig swirch
We have only been with Midwest Energy a short time we are very happy with the strength of our WiFi.
Most staff are excellent..but when I ask a question..Absalutly no response..Like how can someone own 2 houses beside each other and M/C only replaces 1 meter with a New 1..but Neverreplaces the other..I think its all pick and choose …
Most patient and personable reset of equipment by phone I have yet experienced. Chuck, in tech support, was knowledgeable and informative. Thanks for making my granddaughter’s day.
Wonderful place to work for and super customer service! I am hopeful the internet service will be in the Niles/Baron Lake area sometime in the future. I hate Comcast!
Mid west contractor came on to my property in his own words “”to do some maintenance”. I informed him not to touch my pine trees if there was a concern that I would move them if I have to. He said that a couple of them were in there RIGHT …
Horrible!!! Electric always goes out you can see trees leaning on the lines for two years now!! They seem lazy and minimal was not expecting this when I moved to cass county.
You guys are ridiculous. 40% reconnect fee is ridiculous. Less than 30 days past due equals 40% reconnect fee is ridiculous. Reconnecting from your office and charging $25 is ridiculous. You really promote shopping around for a better service, than you.
The customer service has been phenomenal!!! The signal strength is consistent, and I would suggest anyone that is able to get the internet service do so as soon as possible.
The last 5 ta 10 years has seen a whole lot of improvement. Keep up the hard work you laborers. Ps fat cats could share the wealth. GRIMM
Price beat previous service, and there were no “lock-in price” fees. No tank rental fees either. Quick, easy, and painless setup.
Just hooked up our internet, what a pleasant experience with technician! Even a “just in the neighborhood” and wanted to make sure you were able to get fully connected. Great customer service by Jason.
I always have plenty of money in my account. But when I call for a refill. I get a song & dance everytime! They are only a few miles from my house, so why the deal deal in keeping my tank Full, instread of letting it get so low.
The install date for our fiber kept changing but we understand as its a major undertaking also the construction crew got pulled away to help with Flint water issue(little more important than my internet). We have the internet now and its been fantastic, no issue since installed!
Extremely happy to finally have a high speed internet connection! The employees at MEC are extremely helpful and make the process easy. Installation was quick.
Shutoff my gas. Saying I owe $1084.17 for the month of July. Its ridiculous how much is propane. Mind you I paid June and it’s the 29th of July and they shut me off. 16 year honorable vet of the US Navy and this is how they treat me and my family. Called afterhouse and sat on hold for an hour.
Very disappointed in fiber/internet billing services. Propane and electric services have been great for 17 years, but the service for fiber/interent is like playing a game to just make a payment. No email reminders, No paper billing mailed, …
Well I have their internet it’s good and I don’t usually lose a connection without a outage alert I get on my phone which is nice, nice to have an app from electric company that works. There customer support is very good as well.
The internet hub app is nice, but the electric hub never remembers my account information so I have to type in my debit card number every time. You also can’t schedule a payment for a later date, it takes it right when you do it.
Absolutely love the Fiber Optic Internet. Finally have access to quality High Speed Internet in Rural area
Midwest Energy…
You have a couple of hero’s on your staff and I don’t even remember their names, …
UPDATE: STILL NO SERVICE! Called the number and was informed it would be another week before my service gets installed. Your 6-8 week time frame is a LIE. …
I don’t know how to use it. We now have it as well as our old Comcast. Uncertain how to make the transition. Are their some seminars coming up on the hows of how to best use the service?
All the staff is friendly and professional. I would recommend MEC to anyone! We have the electric and internet, now we have their propane! I won’t worry about running out ever again!
MEC did a great job of installing our Broadband. We LOVE it! It is SO MUCH faster than our old Hughesnet.
Ridiculous every time someone farts the electric goes out. Twice in one day is ridiculous people have freezers and all our food is thawing. We just get everything back working clocks set and it goes out again at least once a month almost. …
Never had a problem with Midwest. The internet app hub is very easy to access and use. No fiber yet but soon I hope. Electrical outages are usually short lived and when they are extended its normally due to a large storm and extended outages can’t be helped.
after getting the run around from other internet services, i called Midwest Energy and spoke to a woman named Rosie, ext 1006. what an outstanding rep. we signed up for the “fiber op” internet. it was going to be several weeks out before …
I enjoy the convenience of a one stop service company. Interactions have been very friendly, always on time and information is always accurate. Never a long wait when I call in. Thank you all.
my xfinity bill jumped to $ 245 a month
MEC saved me almost $ 145 a month
They made a billing error, and overcharged my autopay when I called them twice to make sure they got it right. …
It was well worth the wait time. Fast & convenient. Our friends are jealous because the service they have doesn’t come close to the speed or quality that M.E.C. provides. You more than get your money’s worth for this service!
Have had fiber since they started, has been impeccable in operation, speed. Their service support has been outstanding ing the couple times I have used it. Been using the Smarthub for Elect/gas and no problems, tho wish it was easier to toggle to the fiber for bill pay.
It says services in their name but yet the drive through can’t take credit card payments… it’s 2019. Then I got charged $25 on my $80 internet bill because I’m a disabled Purple Heart veteran and money doesn’t come till the first and I’ve …
Awesome – Terrific – Outstanding. From the moment the technician arrived, I was impressed. Our technician was courteous, respectful, and very helpful. We have been waiting for what seemed like years (really only months) to have the fiber …
I had Frontier on copper at a speed of 3.0 which is far better than the 25 I pay for now. It has never been right & I’ve had techs out & it worked fine for a short time then I can’t even watch you tube again. IMHO if you can get anyone else don’t go Midwest.
There was an accident on our property and a car hit our guide wire and snapped our pole. MEC was on the scene within 30 minutes. The crew was prompt, polite and professional. We really appreciate the excellent service we received.
The service fee sucks, my electric bill in Ohio for electric heat in winter was 47 Dollars at its highest. First Bill here was almost double.
People in Michigan are getting rapped.
MEC’s forestry person has no regard for property owner’s rights. A 25yr old cedar tree that was 20+ feet below and 20ft to the side of the power lines that are accessible from road, now has to be removed? A verbal agreement with the tree …
Pay $39 just to have (electricity) service through them but we have No other choice. I’m supposed to receive a call back I leave messages, but No one calls back. Then they reset passwords without asking. My password has NOTHING TO DO WITH …
Affordable plans, decent communication during the entire service installation process. Jason the service tech was very helpful and professional. Switched from Frontier internet where we were getting 1mbps download speeds.
I am always pleased with this company’s customer service. In addition, one is able to quickly talk to an employee without the “robot” person so many other companies use to direct the call to its source. Great employees to answer questions!!
The order propane option has been taken off the option list and it is a joke. I will remind you after 20 years plus of service we do have an option to change our service to a different company. Why take the option of ordering propane off …
We don’t have a choice of electric companies in this area, so they can charge whatever they want and treat you anyway they want.
Love the new fiber internet service. I live in the country and have never had good service until now. It’s fast and reliable and less expensive than satellite internet.
I don’t have this service but I have driven by and wondered about the solar panels with the sheep fenced in. …
Terrible internet, and they never come out to look at it when we call. They also have poor customer service. When we talk to them about our concerns, they basically could care less about their customers. If I had another option, I would drop MEC in a heartbeat.
DO NOT GET INTERNET HERE!!!!! It’s a common problem where they will shut you off one week after bill is due and will charge you a reconnect fee. The after hours is a joke. I called for my account number so I can pay my bill (something you …
Service tech’s Hogdson and Clark did a great job rectifying the issue caused by dead tree. 24 hr Call center should be local for more efficiency and better customer service.
I found that everyone I’ve dealt with at MEC to be very helpful …willing to handle my concerns…and provide the assistance I needed.
EXCELLENT COMPANY! They do a great job in every way, electric, fiber and Tech support. Today Jordan helped us set up a voice mail on our phone that is now being used for us working from home, he was top notch! I noticed many of the negative reviews were from people that didn’t pay their bills, go figure.
I never thought we’d have the top-notch internet service with the available speeds on a dirt road in the middle of nowhere. Midwest Energy & Communications providing this service was a Godsend! – Guy Waggoner
We love this hard-wired connection, it is fantastic! Always having a network that works is absolutely amazing! Used a hot-spot before and it never worked. Thank you Midwest Energy for your help!
They took advantage during the pandemic and charged us $350 ($180 after my complaint) for a cable replacement. Two years ago they came to install new fiber internet cable, but did not tell us that it was right in the middle of a garden bed …
MEC is by far the best utility company I have ever dealt with. Their communication on social media during outages is amazing and their staff has always been friendly and professional. Very happy with my electric and fiber internet services from MEC!
I speak from personal experience in my dealings with MEC. I cannot express any other way than they are, w/o a doubt, is a top notch utility company. They have programs to provide what you need, and if not, they will tell you. They are …
Installation of fiber internet was quick and professional. Service has been excellent, very little buffering using streaming services. Very happy with service, price and reliability.
We live in a rural area and Frontier DSL was the only internet service with a maximum of 3 Mb. We were so pleased when MEC laid fiber down our county road. The installation was excellent, although it was fairly expensive since our home is …
We have a seasonal property in Cass County and we use MEC for internet and electric. So we have to communicate pretty frequently with the company to turn on/off service. EVERY SINGLE TIME we talk to them, the customer service is amazing, …
They did a wonderful job. Would recommend them.
So far so good, we really haven’t had to use much propane except for cooking. What I have heard is very good with no complaints.
Internet support challenged as they are externally supplied. Would not recommend for internet service
I called Midwest Electric about our phone service. I was helped by a service agent named Chuck. He patiently walked me through a reset of my phone and solved my issue. First class service from a technically proficient agent represented Midwest Electric with class and kindness. Kudos!!!
The new fiber service is the bomb! used to have Dish then Hughes Net – both we less than desirable for internet service. Most recently had T-Mobile home internet which was good at first then went downhill. I have patiently waited 2 …
Overall we’re sastisfied with MEC’s service, however, this review is specific for anyone needing to temporarily disconnect your propane. …
We are brand new to the area, but in the first week living here we lost power twice for lengthy periods of time. Truly unfortunate.
I had a new house built on Baldwin Lake this last fall. I worked with MEC during construction of the house to have the house prewired with fiber optic cable for the fiber optic modem. It went pretty much as planned. The fiber optic modem …
This review is for the fiber optic Internet service available from MEC. OMG, it is wonderful! We’ve had an up time of 99%+, and the speed is incredible. Can’t say enough good things about it.
We lived in our home for over 20 years without any high-speed Internet service available to us. We are ecstatic that Midwest energy and communications brought us the Internet service and made us feel like we were in the 21st century!
THANK YOU!!!!!
MEC service has been very reliable in the time we’ve had it. From the time we signed up for service(before the lines were ran) until we had internet service was super fast. From the guys installing the lines from road to home, to customer service to the tech who did final installation MEC has been top notch and very professional.
Good price and awesome speed for internet. Does not work as well with the home based computer phones for work. Avaya system as and example. Will drop calls ten times a day. They use the same Avaya system and it drops their home based …
They decided to put up new poles in 40 degree temperature. Some thing went wrong and we were out of power after 10pm. It got so cold with a 36 F night time temp I had to bring my animals out to my car to keep warm for 1.2 hours. …
I love their internet service; best speeds I’ve used outside of Denver. I love that it has backup power if the power does happen to go out so internet remains active. The power supply in the country is very stable. And if it does go dark, they’re amazing at getting it switched back on in little time.
MEC is amazing Customer service is A1 ran of propane called and was here within an hour so we could have enough gas until they could get a big truck out here Monday. Not the first time MEC has gone out of their way to help us. My only …
We love the speed of the new service. Installation was well done and easy. We do not appreciate the 25% price hike AFTER the fact—pretty slick marketing ploy to get $240 yearly from every customer! MEC justifies they are providing …
Terrible response time during power outages…but we supposedly have all these upgrades to our infrastructure. That lead to regular power flickers…great internet…terrible energy management.
We have had fiber internet service for years. First time to need service. The tech did a great job, got us back up and running. Thanks to Cody ,fellow vet and good tech.
I was having problems with my wifi and am definitely not a techie, but MEC’s tech service expert Sergio was fantastic. He helped me so much by explaining potential options for a mesh system and arranged the equipment I needed for an easy …
They offer high speed internet through their fiber service. Its fast and reliable. Not much of a choice when it comes to electricity service for the area. We don’t use their propane service. Now why 2 stars you ask. They recently clear …
There is a reason this company has such poor reviews! They claim to be all about their customers but are far from it. And they raise your bills without giving you a choice. Internet went up $20 PER month for no reason and we had no choice …
I absolutely love the prepay plan you can do. I’ve never had such cheap electric. Great people with great customer service.
Expect to lose power once a month during nice weather for no reason, if theirs a Storm prepare for days without power. Service is on par with high end third world countries.. The recent tree clearing near power lines was a joke, dropping …
Very disappointed in this company. Leaving a very dangerous tree over the roof of an 83 elderly woman’s home. She’s been a customer for 30+ years. $1500 dollar tree removal is the thanks for be a devoted customer. …
The owner Eric did above and beyond any expectations that I had he was prompt with his service he was not outrageous and he is a very nice person to talk to all in all it was great to hire him to do this job I will recommend to everybody I …
Pretty sad my usage goes down a little over 10% compared to last year but yet my bill goes up 1.2%. Pretty sad when you cut back 10% and end up paying more! Kinda hard to keep up with inflation, yet you guys keep building huge fancy new buildings while others struggle to pay their bills.
The internet works well and we’re in an area that doesn’t lose power much.
If you ever struggle paying bills watch out. They’ll add to your bill if you can’t pay, late on pay, or a payment bounces for any reason. …
We’re on outage number 5 this month alone. Expect frequent outages even during mild weather. We’re signed up for notifications, but unfortunately Midwest Energy is frequently unable to say when power will return. If there is stormy or …
Midwest energy hired wright tree service and they parked 4 big driveway for 10 hours. I could not leave my house because when I asked them to move the trucks no one could speak English. They used my driveway to cut trees on my neighbor …
From the very beginning MEC have been polite, professional, courteous and took time to explain everything to the point where it was very easy to understand what was going on and how everything worked. The internet is fast and the phone …
Midwest Energy is the best. We started with our electric, added internet and now added propane. The customer service is really good. They listen to you and help with any issues. Since they are local, they can relate to what you are going through. Would definitely recommend.