Midwest Eye Center offers among the best treatment in the medical profession in Calumet City. This medical facility offers medical check-ups, as well … See more
(Translated by Google) Terrible treatment, long waiting time even with an appointment, the exam is not with a computer so unfortunately it is not exact, NOT RECOMMENDED! …
Thank you! Thank you! Thank you! Dr. M, I really appreciate your compassion, patience, tenacity toward me❤️I cannot recall the exact date but it was definitely before Thanksgiving 2022, that I have been struggling to see, which of course …
I give them a one because the wait time is horrible. My husband appointment was at 12:20. He didn’t get out of there until 4:33. This isn’t the first time he got out of there late. Other times longer. Why make appointments if you won’t see …
My Dr is professional and very efficient. Great experience however the waiting period for a scheduled appointment is too long. Everyone’s time should be respected. If it’s an hour delay call me tell me. I don’t want to wait in your waiting room.
Every time I called and try to schedule an appointment the receptionist is very rude therefore, I will not be keeping my appointment not now or anytime in the future!!!
The receptionist very pleasant and polite. Doctor Singh and her staff very pleasant and respectful of their patients they respected me as a person first and then as a patient. Great Service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!’
I don’t understand if they close at 4:30 and you call them at 3:30 to see if they got your glasses since it past 6 weeks but they don’t pick up and you been hold for more then 20 min have the education at least answer and say it’s friday and we don’t want to answer you😡 …
We had problems with little details my father in law its for them they don’t now how to write and speak English, they didn’t let me be there intrepid .and they didn’t get eyeglass they where going be like 2 or 10 months I can be lived but everything else 👌 …
They completely wasted 2 hours of my time because of their lack of knowledge. One person said one thing. The doctor said another, as a result I was left waiting for 2 hours unnecessarily.
The young lady that put the eye drops in my eyes was very patient and very considerate and overall it was a great experience I would recommend this eye center for all my friends and family
I have been going to Midwest Eye Center for over 20 some years. Just the best !! I now drive from Michigan back to IL every six months for a checkup for both me and my husband.
I was on hold for 5 minutes first and then the lady picked up and said one minute. Then someone else immediately picked up and then hung up. So I called back, I have been on hold for 15 minutes (not including the first 5) and still waiting.
The receptionist is not the most pleasant or patient person. I called to schedule an appointment and she was acting as though I was getting on her nerves. She gave me an appointment for a particular day but due to a scheduling conflict, I asked her if I could have another date. Boy…what did I do that for…talk about rude.
Thank yu so much,I been wit Midwest 4 5 Years Dr.Koutnik I love his serives sooooo much,I really appreciate him every time I come over there it’s like
Family someone take good care gust like family members, I said this if yu” ll …
The medical assistant was very good and patience with me. The doctor was good. The waiting was the longest. I was not prepared for the dilating of my eyes.
My appointment was scheduled for 10:50 when I arrived the young lady told me that it was at 12:15 but it’s okay she apologized for the text that I received with the wrong time but they took me anyway everybody was very nice professional I …
Professionally staff is great kind speaking very informative follow up 2 cool the 2 doctors I had contact with very reassuring real clear sound upfront eye care 👊🤗 …
I love this place because they never make you wait long when you arrive. They are extremely thorough clean and friendly. I Will continue to utilize them yearly
It’s always pleasant. It’s a nice environment. The staff are always nice and respectful. Very quick even with everything going on it’s still pretty quick. I highly recommend them
Sat on hold for for over 20 minutes with music playing and a message that kept saying we are experiencing high call volume someone will be with you momentarily. Then I got disconnected at 3:55pm. Called right back and the phones were put on service.
I went to pick up my glasses at 4:00 PM on Friday the 23rd and they were closed. Even though they are supposed to be open until 4:30 on M-F. Then today (Saturday) I was headed to pick the glasses up and they’re closed early AGAIN. Online it …
The place was great and I’m an illinois Medicade holder and they were great and very helpful. The staff were very nice and willing to help. The doctors are great to fix your vision.
The receptionist was polite and professional and the young lady that gave me my examine was professional, polite, informative and explained everything she was doing, she made me feel very comfortable I give her a 10 …
Front office staff are incompetent & lazy. Not knowledgeable about eye insurance & what’s covered and what’s not; making patients pay out of pocket unnecessarily, because they don’t check out your coverage before you see the optometrist. Horrible customer service.
They treated the bleeding in my eye as and emergency situation. Illinois Retina Association in Harvey at the Ingalls Professional Building wanted me to wait ONE MONTH to come in for the surgery I had yesterday. Thank you Midwest
We receive messages to remind the appointment and the fine for not showing up etc. we were not informed though that appointment was cancelled and again for the delay.
Amazing staff, polite very professional!!! Doctor had a great attitude. I switched my eye dr after 22 years. I am so glad I did !!! Exam was so thorough!!!
Great experience, the doctor was pleasant, the lady that helped me order my glasses is great, she also helped me with my previous pair and she explains everything and helps break down my coverage. I would recommend.
Everyone was very professional and courteous. However I felt that I should have gotten a little more information on how to take care of my eyes from the eye doctor.
Enjoyed the experience both my assistant, which made the tests pleasant with professionalism and great attitude. The same is true for my doctor which explained what I needed to know and how to approach the treatment. Thanks!
Took my children there today for 11 am appointment waited 45 minutes went to ask why they stated it’s a 2-3 hour wait. Had to cancel not sure who will wait 2-3 hours for a vision exam. Very unprofessional and should’ve been told when I checked in, wasted 45 minutes with children.
Staff was pleasant. Did not have to wait long to get checked in. Medical staff is top notch. Explained procedures and medical results so that I understood what was going on and what my diagnosis was.
The people were very friendly and professional the place was very clean the Doctor was very formal and took his time to explain to my mother the results of her exams. I will recommend all my family and friends there!!!!
Currently in the waiting area with my elderly mother for the past 55 minutes and she still hasn’t been seen. The receptionist said it’s very busy on Saturday. They truly need to schedule better than this. This is unbelievable. I’m never coming back.
This place is horrible my mom was suppose to have surgery months ago. I understand that Covid-19 happen, but here we are in October & they have cancelled her appt for the 7th time & told her just Oct 2nd 2020 she should find another doctor! …
Staff was very friendly and informative. Felt really comfortable. Would have given 5 stars except it took 35min after my appointment time to be called.
I have been calling The Optical Department for days and haven’t have any of the staff answer my calls nor could I leave a voicemail. Just left from up there after calling multiple times and seeing someone on at a desk at 4:10 pm and being …
I Luv The Midwest Eye Ctr. I Have been a Patient for Many Years of Dr Sonty who is the Coolest Most Smoothest, but definitely Thorough! All the Staff are Quite Friendly …
Really bothered at the way the lady in the optical department talked to me. I was told my eye classes would be ready July 9 two weeks after my eye appt. Cool , go back on the 9th they tell me sorry your glasses aren’t here. No sweat just …
Very professional and efficient. The staff was excellent and explained
everything to me. I was very impressed with how fast I was processed
for my upcoming cateract surgery. Thank you to all!
I first came here on July 15 as a referral from another eye specialist to check and see if I have glaucoma. The Dr, Dr. Donthamsetti took a look at my eyes and said that I didn’t have glaucoma. But anyways, Dr.Donthamsetti was awesome. He …
They were very polite fast service and the doctor I saw dr sonty is very knowledgeable I was pleased with him as well. I am more than grateful they got me in especially in emergency situation.
2 yrs ago I reviewed this place and gave it 4 stars. I loved the physician Dr Albright and her beautiful patient physician repore. She has since left the practice and it has been horrible experiences since. Pt’s are given appointments two …
Midwest Eye Center has been my eye care center for 12 years. They are always professional and observe your scheduled appointment. You are never waiting more than 15, tops 20 minutes beyond your appointment time. My first optometrist retired and now I have another great optometrist with Dr. Cavender.
The staff is terrible. Been trying to get paperwork filled out by the doctor for a procedure I had here for 2 weeks. 1st they said it wasn’t here, but had been here for 3 days, 2nd they charged me $20 to fill it out and it will take 10 …
Ms. Danielle that handled my prescreening was really personable and informative. Some of my issues I’d been having off and on are things I need to pay attention to….She really helped me to understand what I osneed to do and also gave me …
Midwest Eye Center:
Friendly and warm. Welcoming and comfortable place to be. The doctor that I see and the staff members are so polite. Great place to visit for your eye services.
I went to visit Midwest I center on a reserve from my doctor. When I made the appointment they emphasize being on time that’s very important to them. After arriving there on time I understood they are Very busy. They were very professional they got me in-and-out in a timely manner something that I appreciate.
Staff was friendly, courteous, and accommodating. I appreciated that all observed, & followed Covid guidelines upon entry & during exam. Dr Koutnik was friendly and professional. He explained my exam process & diagnosis. My overall experience was very favorable.
I had an eye appointment last month. Getting the eye exam was fine, when I went downstairs to pick out frames and place my order was fine too. But they said due to my insurance I had to wait 4-6 weeks…crazy right! I called my insurance …
I have been a pt. of Dr Ahmad for 43 years. He is a fantastic person and Dr. He is kind, gentle, soft spoken and I believe, the best in his field. He is patient and answers all questions. His exams are the most thorough. He built his own …
This place is HORRIBLE almost all the appointments that were scheduled for my husband was rescheduled. RIDICULOUS that you have your patients to reschedule there appointments and have them sitting for at least an hour. They have to get better with this sad customer service.
The Doctors are great. The administrative staff is unprofessional, unmotivated, unresponsive and disrespectful. They are absolutely horrible at mail order prescription refills. I have been trying to get my prescription filled since …
They don’t get any stars from me!!!! It won’t allow you to post without giving at least one star. I would not recommend this place to my worst enemy. Very unprofessional from the first point of contact. When I called to make the …
The Drs and staff are very nice. My only complaint is punctuality. My very first time there I was put in a room for 3 hrs before I saw a Dr.
Recently my husband went there and he waited 30 min for his appointment. I …
I am very happy to have established care with a leading ophthalmologist. Excellent eye care is so important. I had a good experience and believe I have found an expert caring team who delivers high quality service. This is a good Christmas gift for me!
I went there as a patient of Dr. Ahmad for 30 years. I was used to get exam and script for new glasses. With his retirement I made an appointment and got the new optomologist as I requested one to replace Dr. Ahmad. I said I wanted also …
This is the first time I’ve been to an appointment and was seen on time. Normally you’ll have to wait up to 30 mins. This wasn’t the case. The ophthalmologist came and got me herself to ensure I got in and out. And her team worked around as well. I love the the service that was provide from the whole team!
When I visited a week and a half ago, I was advised I couldn’t have anyone upstairs with me although I would be dilated. I couldn’t see the last time I had dilation which is why someone accompanied me. The doctor’s office could’ve advised …
Except for being unable to accommodate seating in the lobby for my disabled daughter who had an appointment, staff and Dr.Domthamsetti were exceptional. I appreciate their professional and pleasant attitudes. They’re great.
Experience was amazing!
Everyone was extremely helpful and knowledgeable. Kelly in optical was absolutely the best! Just amazing working with her! Look forward to years of good vision!
I was checked in safely and seen in a timely manner. Page was in training and she did get job effectively. If she hadn’t told me she was in training I wouldn’t have known it. Dr. Cavender was thorough, knowledgeable, and answered my …
Staff is so friendly and accommodating! They do a great job of maintaining social distancing and was taken back to see the doctor very quickly. It was my first visit to Midwest Eye Center and it was very pleasant.
I’ve received care from two doctors associated with Midwest Eye Center and I’m very pleased. The office staff at both facilities is caring and professional. I appreciate the timelines of my appointments.
I was pleased overall with my eye exam. However, I was required to go one floor down to their optical department to obtain a copy of my prescription. Optical closes at 4:30pm and I left the front desk at 4:28pm. The person at the front desk …
Kind and polite staff. Quick and efficient. Hand sanitizer was easily available. There was good social distancing and we were greeted well and a temperature check followed after. The doctor was very kind. Would recommend this place.
When I got there for my appointment I was told that someone canceled it a few days ago…uhmmmm, that wasnt me and the 2 ladies @ the desk had no idea who either. Then, one of them pointed out after checking the computer that the other one …
Environment was clean and felt safe. Good indoor lighting. Nice and friendly staff. Dr. D was very knowledgeable and thoughtful. He gave us a detailed and clear assessments of my patient’s eye condition. We were all pleased with the service.
This was my first time in years to get tested for my eyes and I was a little nervous. However, the young African American assistant was very nice and took her time. I appreciate that. The doctor also was kind, patient and very knowledgeable and it helped that he was cute!! Lol
I would like to give no stars, however, the 2 stars are only because the staff is nice. One thing I don’t appreciate is time wasted. If I make an appointment I expect the office to be on time and ready. Twice in a row now, I’ve had to wait …
The staff and doctors are great. I felt comfortable and safe. . The downside is the wait time. It horrible. Be prepared for long wait. They are always behind schedule. Average wait time is about 2 hours. Arriving early makes the wait longer.
The doctor and staff was very professional and nice. I’ve lived in that area for 17 years and had no idea this eye clinic was there. But I definitely give them a thumbs up. The facility’s was clean and complied to all COVID-19 restrictions.
My father had two cataract surgeries at this facility. The clinical care was good; they were kind. However, the front operations was inefficient. My father didn’t receive a call the night prior to his last surgery to review pre-operation …
The staff and nurses are so helpful and nice and my doctor inparticular is friendly and very thorough. I loved Nurse Lisa she did all my test and made them so easy. They keep you with the same doctor so nothing gets missed.
I was referred to Midwest Eye Center in Calumet City true to scone shaped cornea and cataracts. I enjoyed the experience because the tech and the staff made you feel comfortable and explained everything to me as it was being done. I was …
The staff was very friendly and professional. This was my first appointment with a new doctor and I was very pleased with his observations and demeanor. Although I was sad my original Dr. had retired, I felt I was in great hands and any anxiety I had was totally diminished. Great experience.
It works for me must be there on time on your appointment when you can get what it takes for you parking lot very big for the old School patience everyone works there will greet you with a smile suburban’s best baby they got what it takes
My experience at the eye clinic for super professional everyone explain everything to me in detail form about my eyes and my cataracts so I would definitely recommend anyone to go to the eye clinic Midwest eye clinic excellent personnel and doctors
Midwest Eye Center in Calument City was pleasant.
The staff was pleasant and explained to me the procedure I will be having. I did not have to wait long before seeing someone. …
Just got off the phone with a very rude receptionist. I didn’t even wanna make a appointment after speaking with her. If you hate your job you shouldn’t be answering the phone.
Plesant staff and timely appointments no rushing and comfortable environment, also picking out frmes had lots of variety and the ladies were super helpful.
Their receptionists don’t care about customer service and they are rude. It is hard to get someone on the line and then when you go in it is worse especially on Saturdays. The doctors are the best. Unfortunately , you have to deal with the staff.
I received wonderful friendly professional customer service from everyone. From the beginning to the end of my appointment. The doctor was attentive and actually “LISTENED” to me as a patient to provide a good medical care plan.😊 …
Midwest Eye Ctr has the BEST employees, from the counter check-in staff to the nurses behind the scenes all the way to the best eye dr I’ve ever had since 2nd grade. I’m over 63 now and Dr. Koutnik has helped me immensely. I’d recommend everyone to come here.
Staff is friendly, professional, and efficient. They have the latest equipment and they do a really good job examining your eyes and explaining the results of your exam.
This is another hidden gem, great customer relations with the whole staff, which is hard to find nowadays. Doctors handle thier work load like the professional medical care should. I was vary empress.
I wasn’t seen but my son and mom were. We arrived early and still had to wait for a long time neither one was seen on time . It seems as though too many people are scheduled at once .Also the women in the eye glass section were alittle rude and didn’t appear to know how to handle my sons situation he was in with his damaged glasses.
I went there for cataract surgery. Very pleasant staff. Brought down my anxiety by their calming attitudes. Did a very thorough surgery. Clean and attentive.
6 appointments wrong locations, doctors calling in sick, the staff has no idea what’s going on. My wife has been trying to get an appointment for months they either cancel or make up an excuse. So for causing her pain, turmoil , time off of …
Service is good, front desk, technician, doctor all professional s, but the downside for me is the wait time. As a returning person/ person, you should already have my information on the system. If anything changes from the last time I …
The atmosphere overall is welcoming and very pleasant. The staff at the desk and the assistants are very detailed oriented, providing the care that is needed. There is a vending machine and a TV in the waiting area. The waiting area is quite spacious.
It was timely the staff was friendly my doctor was compassionate and I am very happy that I was able to get my cataract done with Midwest Eye Clinic I’m looking forward to Monday, October 24 is when I would have my left eye done which would …
Staff is always courteous and friendly. They sre profrssional. The Dr was nice as well. The wait was horrible. My appt was 11:10 and left at 2:20. I should’t never ever have to wait so long. Another Dr should be hired. That should be unacceptable.
The staff was awesome…from the reception desk to the exam rooms…very friendly, patient and helpful. Dr. Koutnik (Dr. K) is extraordinary! He listened to me and explained everything very well. His genuine caring and concern for his …
(Translated by Google) They have a lousy service. Both at the eye doctor. Like in the glasses store. I do not recommend them for ANYTHING. …
(Translated by Google) Terrible treatment, long waiting time even with an appointment, the exam is not with a computer so unfortunately it is not exact, NOT RECOMMENDED! …
Very clean friendly environment
Thank you! Thank you! Thank you! Dr. M, I really appreciate your compassion, patience, tenacity toward me❤️I cannot recall the exact date but it was definitely before Thanksgiving 2022, that I have been struggling to see, which of course …
Dr Lewis was excellent. She did additional test for glaucoma, which we have to watch for.
I give them a one because the wait time is horrible. My husband appointment was at 12:20. He didn’t get out of there until 4:33. This isn’t the first time he got out of there late. Other times longer. Why make appointments if you won’t see …
The doctors are good as well as the nurses. The only problem I have is sometimes the wait is a little long.
Our service at Midwest Eye Center was awesome from start to finish. Nice people with great service skills. 👍 …
My Dr is professional and very efficient. Great experience however the waiting period for a scheduled appointment is too long. Everyone’s time should be respected. If it’s an hour delay call me tell me. I don’t want to wait in your waiting room.
Pleasant Staff
Very professional
Very friendly.
Very professional.
Good
Very friendly and professional
Great staff great place
Always a great experience.
Best eye doctors in the world.
Very professional and helpful.
Was taken in early staff is friendly
Everyone is always friendly.
Excellent experience
Very pleased.
Awesome service. Thanks
Everyone was very professional and cordial
I’ve used Midwest Eye Center for over 10 years.
Doctor’s review & recommendation was very OK.
Nathaniel
Brown
Service is good but the wait is long.
Professional and very efficient service.
It’s true these people only care about money and don’t care if your child goes blind
The office is always professional and very knowledgeable.
my office visit was outstanding indeed
Totally professional… very concerned with health care!!!!
Service received wonderful staff very nice.
The eye clinic is very nice the staff is wonderful
Nice people. But they NEVER answer their phone!!
Very friendly staff. My first time there.
The ladies there are very nice and professionally.
Every time I come it a very good experience, I could recommend others.
I liked that they explained everything and answered my questions.
Everything went smooth everything turned out very well!!
Dr. Ahmad is patient and answers all questions and concerns. Staff is professional.
Excellent service with knowledge staff where you feel like at home.
My experience was professional, pleasant and welcoming.
It would be nice if you all could answer call after 5 mins oh hold……..please thank u
It’s insane when you want to spend cold, hard cash somewhere and they say…no? 😐 …
Everyone was very friendly and nice and took care of business very nicely.
I have no complaints staff treats me in a nicely manner.
This place was clean and the staff were very nice and friendly.
There was hardly any weight everything was done and professional manner
A bit of a long wait, but staff was friendly and helpful
It was fast quick safe and I enjoyed the visit
Eye doctor and staff were great and friendly.
Always professional service im very happy with this clinic
I waited a month to have it canceled and waited another month to get another one
Great eye center, Great Doctor and friendly staff
The doctor I saw was extremely nice caring
Every time I called and try to schedule an appointment the receptionist is very rude therefore, I will not be keeping my appointment not now or anytime in the future!!!
Great place for an Diabetic Eye Exam. Friendly staff and Doctor.
Very professional staff and great doctor..
Very good service, I have been going there for years and have been very satisfied .
IF YOU WANT QUALITY THOROUGH EYE CARE MIDWEST EYE CENTER IS YOUR PLACE……. THE ENTIRE EXPERIENCE IS AWESOME …
Professional and courteous staff and eye doctors from start to end !
Very nice quick efficient….excellent service…thank you.
Everyone was very professional and explained my eye problems and gave me the different options to improve my vision.
Lady’s at front desk were horrible and loud, especially the blond ones
I was misdiagnosed so glad I went to another eye doctor
They are great from reception to the doctors.
I would highly recommend this eye center. Professional service was done at every level.
They really care here. And run all sorts of tests the same day you’re there❣️
The receptionist very pleasant and polite. Doctor Singh and her staff very pleasant and respectful of their patients they respected me as a person first and then as a patient. Great Service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!’
I was totally satisfied with the whole experience and I would recommend Midwest to all my friends and associates. Thank you!
Very caring and attentive.
Excellent service but the wait time is a little longer than I would like
Everything you need for eyes.They are friendly and professional to a fault.Great business
When I was called, I was treated very nice and the Doctor was warm and friendly.
I don’t understand if they close at 4:30 and you call them at 3:30 to see if they got your glasses since it past 6 weeks but they don’t pick up and you been hold for more then 20 min have the education at least answer and say it’s friday and we don’t want to answer you😡 …
Very rude and only care about the money! They do not care about their customers, doctor client relationship. Don’t make me laugh!!! Do not go there!!
Dr.Koutnik Edward take time, and care for his patient, also his staff is helpful.
I was pleased with the way , they handle things . I would recommend them to anyone . Thanks Midwest.
We had problems with little details my father in law its for them they don’t now how to write and speak English, they didn’t let me be there intrepid .and they didn’t get eyeglass they where going be like 2 or 10 months I can be lived but everything else 👌 …
Everyone was friend ly. They let me know what to expect. The procedure wss exactly as described and was painless as promised.
The Doctor is very good. I was not happy the length of time it took to get an appointment.
The tech and doctors were very attentive, I felt like I was the only patient there..very pleased. Thank you!!
The visit was Excellent, The worker was Awesome and the doctor! Everything was explained very well about my examination…..
Detailed exam. Reasonable wait time
Extremely pleasant and comforting experience. A very patient consultant session.
Very, nice and courteous!
The doctors here are first rate. They take time with you and do a thorough examination. The techs are friendly and helpful.
It was great and quick service
They completely wasted 2 hours of my time because of their lack of knowledge. One person said one thing. The doctor said another, as a result I was left waiting for 2 hours unnecessarily.
Worst place ever for returning calls (Dr. Technicians / pharmacy dept) who ever heard of receptionist mailbox being full –
UNSAT
Staff and Doctors are very nice and polite. Highly recommend Midwest Eye Center
The young lady that put the eye drops in my eyes was very patient and very considerate and overall it was a great experience I would recommend this eye center for all my friends and family
Very good staff. The doctors are completely open and explain all the procedures. I feel very confident when I go there.
Everything was okay. The wait was long to get my eyes check for eye glasses. Other then that no complaints.
Staff was very courteous registration was achieved with minimal delay. The registrar worked diligently to resolve problems.
Everyone at Midwest Eye Center has been kind, professional, and informative. I always feel comfortable there.
I had a appointment and was there for over two and half hours. The staff is good but the wait time is too long.
I was very happy with my experience here. The staff was nice and the doctor was amazing. Glasses there are a bit expensive
I was seen right away…the staff is patient friendly. Very professional and the office was clean ! I highly recommend Midwest Eye Center !
It was a very professional appointment. They made sure it was safe 4 both the patient and the company.
Everyone from the front desk to the nurses to the Dr. are very pleasant all the time. I appreciate this and thank them
I have been going to Midwest Eye Center for over 20 some years. Just the best !! I now drive from Michigan back to IL every six months for a checkup for both me and my husband.
Great service at the eye clinic
Very nice and spacious. The Staff is very courteous and if you are on time, you are seen at your appointment time.
Have changed insurance that requires referrals unaware of this .Long time customer.I was refused service. 71y/o high risk for glaucoma.!
The Eye center staff helped me to get my referral from my primary doctor and trate whit courtesy. She was very helpful. Thanks
Dr Sonty is FIERCE! He will go out of his way to work around your schedule if need be and he is efficient, friendly and extraordinary.
I was on hold for 5 minutes first and then the lady picked up and said one minute. Then someone else immediately picked up and then hung up. So I called back, I have been on hold for 15 minutes (not including the first 5) and still waiting.
Friendly and helpful staff. The doctors were Amazing and did a great job!! Will go again!
Only good experiences at Midwest. My ophthalmologist is great! I would recommend Midwest Eye Center to anyone.
Bill
Staff took very good care of me. Dr Rohr is very nice and nurses are very kind. Put me at ease.
Everyone was so nice and the nurses and doctor took care of me made me feel very comfortable I give them 10 + stars if I could
Checking in was good, the staff was friendly and professional. Dr. Sonty was thorough and very professional. Great personality.
Very pleasant employees. Shout out to Bri I think the young Medical Assistant for Dr Calvender hope I spelled it correctly
The receptionist is not the most pleasant or patient person. I called to schedule an appointment and she was acting as though I was getting on her nerves. She gave me an appointment for a particular day but due to a scheduling conflict, I asked her if I could have another date. Boy…what did I do that for…talk about rude.
Thank yu so much,I been wit Midwest 4 5 Years Dr.Koutnik I love his serives sooooo much,I really appreciate him every time I come over there it’s like
Family someone take good care gust like family members, I said this if yu” ll …
I can see and I feel new/whole again! They are very friendly. Very professional. Very clean and makes you feel special.
The medical assistant was very good and patience with me. The doctor was good. The waiting was the longest. I was not prepared for the dilating of my eyes.
My appointment was scheduled for 10:50 when I arrived the young lady told me that it was at 12:15 but it’s okay she apologized for the text that I received with the wrong time but they took me anyway everybody was very nice professional I …
Professionally staff is great kind speaking very informative follow up 2 cool the 2 doctors I had contact with very reassuring real clear sound upfront eye care 👊🤗 …
All employees were nice and helpful! I am going through very difficult times, they cared and listened and not added to my burdens. Thank you!
I love this place because they never make you wait long when you arrive. They are extremely thorough clean and friendly. I Will continue to utilize them yearly
Needed contacts and ordered them from here. There is plenty of parking. The office building is spacious and clean. Staff is very friendly.
It’s always pleasant. It’s a nice environment. The staff are always nice and respectful. Very quick even with everything going on it’s still pretty quick. I highly recommend them
Sat on hold for for over 20 minutes with music playing and a message that kept saying we are experiencing high call volume someone will be with you momentarily. Then I got disconnected at 3:55pm. Called right back and the phones were put on service.
The staff and the Doctor was very helpful and friendly
I literally waited on my dr. For 3 hours in there waiting room after I had gotten my pupils dilated. Now keep in mind what I said, a 3 hour wait. …
I went to pick up my glasses at 4:00 PM on Friday the 23rd and they were closed. Even though they are supposed to be open until 4:30 on M-F. Then today (Saturday) I was headed to pick the glasses up and they’re closed early AGAIN. Online it …
The place was great and I’m an illinois Medicade holder and they were great and very helpful. The staff were very nice and willing to help. The doctors are great to fix your vision.
Staff was nice and through with the exam.
They explained anything that they were doing, if you asked. Especially the Doctor.
The receptionist was polite and professional and the young lady that gave me my examine was professional, polite, informative and explained everything she was doing, she made me feel very comfortable I give her a 10 …
‼️‼️Ridiculous Wait time‼️‼️
My grandmothers appointment today for cataract surgery was for 10:15AM they just …
MEC needs to improve their appointment call times. It’s usually 15 to 20 minutes late, but this appointment was 40 minutes late.
Front office staff are incompetent & lazy. Not knowledgeable about eye insurance & what’s covered and what’s not; making patients pay out of pocket unnecessarily, because they don’t check out your coverage before you see the optometrist. Horrible customer service.
They treated the bleeding in my eye as and emergency situation. Illinois Retina Association in Harvey at the Ingalls Professional Building wanted me to wait ONE MONTH to come in for the surgery I had yesterday. Thank you Midwest
We receive messages to remind the appointment and the fine for not showing up etc. we were not informed though that appointment was cancelled and again for the delay.
Amazing staff, polite very professional!!! Doctor had a great attitude. I switched my eye dr after 22 years. I am so glad I did !!! Exam was so thorough!!!
Very professional, but crowded like if more doctors are needed.
Great experience, the doctor was pleasant, the lady that helped me order my glasses is great, she also helped me with my previous pair and she explains everything and helps break down my coverage. I would recommend.
Everyone was very professional and courteous. However I felt that I should have gotten a little more information on how to take care of my eyes from the eye doctor.
Enjoyed the experience both my assistant, which made the tests pleasant with professionalism and great attitude. The same is true for my doctor which explained what I needed to know and how to approach the treatment. Thanks!
Took my children there today for 11 am appointment waited 45 minutes went to ask why they stated it’s a 2-3 hour wait. Had to cancel not sure who will wait 2-3 hours for a vision exam. Very unprofessional and should’ve been told when I checked in, wasted 45 minutes with children.
Great Doctors and wonderful staff.
Not long wait time. Quick service.
Great Staff. Crystal was very helpful. Kelly was so nice. The entire Surgical Staff was awesome. Dr. D. was amazing.
Staff was pleasant. Did not have to wait long to get checked in. Medical staff is top notch. Explained procedures and medical results so that I understood what was going on and what my diagnosis was.
The people were very friendly and professional the place was very clean the Doctor was very formal and took his time to explain to my mother the results of her exams. I will recommend all my family and friends there!!!!
Currently in the waiting area with my elderly mother for the past 55 minutes and she still hasn’t been seen. The receptionist said it’s very busy on Saturday. They truly need to schedule better than this. This is unbelievable. I’m never coming back.
This place is horrible my mom was suppose to have surgery months ago. I understand that Covid-19 happen, but here we are in October & they have cancelled her appt for the 7th time & told her just Oct 2nd 2020 she should find another doctor! …
As usual, pleasant, prompt & professional services.. always a good Experience!!!
Staff was very friendly and informative. Felt really comfortable. Would have given 5 stars except it took 35min after my appointment time to be called.
I have been calling The Optical Department for days and haven’t have any of the staff answer my calls nor could I leave a voicemail. Just left from up there after calling multiple times and seeing someone on at a desk at 4:10 pm and being …
I’ve never had to wait a long time to see my Dr. On my appointment days. All the staff are friendly and helpful. Very nice office and atmosphere.
I Luv The Midwest Eye Ctr. I Have been a Patient for Many Years of Dr Sonty who is the Coolest Most Smoothest, but definitely Thorough! All the Staff are Quite Friendly …
Really bothered at the way the lady in the optical department talked to me. I was told my eye classes would be ready July 9 two weeks after my eye appt. Cool , go back on the 9th they tell me sorry your glasses aren’t here. No sweat just …
Very professional and efficient. The staff was excellent and explained
everything to me. I was very impressed with how fast I was processed
for my upcoming cateract surgery. Thank you to all!
I first came here on July 15 as a referral from another eye specialist to check and see if I have glaucoma. The Dr, Dr. Donthamsetti took a look at my eyes and said that I didn’t have glaucoma. But anyways, Dr.Donthamsetti was awesome. He …
This place is very professional. The staff are so friendly and the eye docs very thorough.
They were very polite fast service and the doctor I saw dr sonty is very knowledgeable I was pleased with him as well. I am more than grateful they got me in especially in emergency situation.
2 yrs ago I reviewed this place and gave it 4 stars. I loved the physician Dr Albright and her beautiful patient physician repore. She has since left the practice and it has been horrible experiences since. Pt’s are given appointments two …
Midwest Eye Center has been my eye care center for 12 years. They are always professional and observe your scheduled appointment. You are never waiting more than 15, tops 20 minutes beyond your appointment time. My first optometrist retired and now I have another great optometrist with Dr. Cavender.
The staff is terrible. Been trying to get paperwork filled out by the doctor for a procedure I had here for 2 weeks. 1st they said it wasn’t here, but had been here for 3 days, 2nd they charged me $20 to fill it out and it will take 10 …
Ms. Danielle that handled my prescreening was really personable and informative. Some of my issues I’d been having off and on are things I need to pay attention to….She really helped me to understand what I osneed to do and also gave me …
Midwest Eye Center:
Friendly and warm. Welcoming and comfortable place to be. The doctor that I see and the staff members are so polite. Great place to visit for your eye services.
Requested an appointment and received a call back the same day and appointment. Also was able to get the procedure done as well. Great service!
I went to visit Midwest I center on a reserve from my doctor. When I made the appointment they emphasize being on time that’s very important to them. After arriving there on time I understood they are Very busy. They were very professional they got me in-and-out in a timely manner something that I appreciate.
Staff was friendly, courteous, and accommodating. I appreciated that all observed, & followed Covid guidelines upon entry & during exam. Dr Koutnik was friendly and professional. He explained my exam process & diagnosis. My overall experience was very favorable.
I had an eye appointment last month. Getting the eye exam was fine, when I went downstairs to pick out frames and place my order was fine too. But they said due to my insurance I had to wait 4-6 weeks…crazy right! I called my insurance …
I liked the eye doctor and the technician they explained what was going to happen with my eye surgery if I was to get one.
I have been a pt. of Dr Ahmad for 43 years. He is a fantastic person and Dr. He is kind, gentle, soft spoken and I believe, the best in his field. He is patient and answers all questions. His exams are the most thorough. He built his own …
This place is HORRIBLE almost all the appointments that were scheduled for my husband was rescheduled. RIDICULOUS that you have your patients to reschedule there appointments and have them sitting for at least an hour. They have to get better with this sad customer service.
The Doctors are great. The administrative staff is unprofessional, unmotivated, unresponsive and disrespectful. They are absolutely horrible at mail order prescription refills. I have been trying to get my prescription filled since …
They don’t get any stars from me!!!! It won’t allow you to post without giving at least one star. I would not recommend this place to my worst enemy. Very unprofessional from the first point of contact. When I called to make the …
The Drs and staff are very nice. My only complaint is punctuality. My very first time there I was put in a room for 3 hrs before I saw a Dr.
Recently my husband went there and he waited 30 min for his appointment. I …
I am very happy to have established care with a leading ophthalmologist. Excellent eye care is so important. I had a good experience and believe I have found an expert caring team who delivers high quality service. This is a good Christmas gift for me!
I went there as a patient of Dr. Ahmad for 30 years. I was used to get exam and script for new glasses. With his retirement I made an appointment and got the new optomologist as I requested one to replace Dr. Ahmad. I said I wanted also …
This is the first time I’ve been to an appointment and was seen on time. Normally you’ll have to wait up to 30 mins. This wasn’t the case. The ophthalmologist came and got me herself to ensure I got in and out. And her team worked around as well. I love the the service that was provide from the whole team!
When I visited a week and a half ago, I was advised I couldn’t have anyone upstairs with me although I would be dilated. I couldn’t see the last time I had dilation which is why someone accompanied me. The doctor’s office could’ve advised …
First time experience, Everyone was wonderful, great customer service….
Except for being unable to accommodate seating in the lobby for my disabled daughter who had an appointment, staff and Dr.Domthamsetti were exceptional. I appreciate their professional and pleasant attitudes. They’re great.
Experience was amazing!
Everyone was extremely helpful and knowledgeable. Kelly in optical was absolutely the best! Just amazing working with her! Look forward to years of good vision!
The whole staff is besutiful & very friendly! Thank you all so much!
I was checked in safely and seen in a timely manner. Page was in training and she did get job effectively. If she hadn’t told me she was in training I wouldn’t have known it. Dr. Cavender was thorough, knowledgeable, and answered my …
Staff is so friendly and accommodating! They do a great job of maintaining social distancing and was taken back to see the doctor very quickly. It was my first visit to Midwest Eye Center and it was very pleasant.
I’ve received care from two doctors associated with Midwest Eye Center and I’m very pleased. The office staff at both facilities is caring and professional. I appreciate the timelines of my appointments.
I was pleased overall with my eye exam. However, I was required to go one floor down to their optical department to obtain a copy of my prescription. Optical closes at 4:30pm and I left the front desk at 4:28pm. The person at the front desk …
Very helpful, prices are good, fast service.
Kind and polite staff. Quick and efficient. Hand sanitizer was easily available. There was good social distancing and we were greeted well and a temperature check followed after. The doctor was very kind. Would recommend this place.
When I got there for my appointment I was told that someone canceled it a few days ago…uhmmmm, that wasnt me and the 2 ladies @ the desk had no idea who either. Then, one of them pointed out after checking the computer that the other one …
Environment was clean and felt safe. Good indoor lighting. Nice and friendly staff. Dr. D was very knowledgeable and thoughtful. He gave us a detailed and clear assessments of my patient’s eye condition. We were all pleased with the service.
This was my first time in years to get tested for my eyes and I was a little nervous. However, the young African American assistant was very nice and took her time. I appreciate that. The doctor also was kind, patient and very knowledgeable and it helped that he was cute!! Lol
I would like to give no stars, however, the 2 stars are only because the staff is nice. One thing I don’t appreciate is time wasted. If I make an appointment I expect the office to be on time and ready. Twice in a row now, I’ve had to wait …
The staff and doctors are great. I felt comfortable and safe. . The downside is the wait time. It horrible. Be prepared for long wait. They are always behind schedule. Average wait time is about 2 hours. Arriving early makes the wait longer.
The doctor and staff was very professional and nice. I’ve lived in that area for 17 years and had no idea this eye clinic was there. But I definitely give them a thumbs up. The facility’s was clean and complied to all COVID-19 restrictions.
My father had two cataract surgeries at this facility. The clinical care was good; they were kind. However, the front operations was inefficient. My father didn’t receive a call the night prior to his last surgery to review pre-operation …
They are very friendly and thorough but if if you try to call its hard to get through.
I have obtain service from
Midwest Eye Center for years, the employees are very professional and helpful.
The staff and nurses are so helpful and nice and my doctor inparticular is friendly and very thorough. I loved Nurse Lisa she did all my test and made them so easy. They keep you with the same doctor so nothing gets missed.
They were very efficient I had no problem with them whatsoever they explain things to me
Excellent doctors who really care about you and all the staff are amazing!
Dr. Domthesetti (sp) is the BEST DR. I’VE EVER SEEN!!! TRIPLE THUMBS UP!!! 👍👍👍👍👍👍👍 I always suggest Midwest to My Friends and Everyone!! 🤓🧐😎🤓😳 …
I was referred to Midwest Eye Center in Calumet City true to scone shaped cornea and cataracts. I enjoyed the experience because the tech and the staff made you feel comfortable and explained everything to me as it was being done. I was …
This clinic is excellent. Very kind, helpful and knowledgeable staff.
The staff was very friendly and professional. This was my first appointment with a new doctor and I was very pleased with his observations and demeanor. Although I was sad my original Dr. had retired, I felt I was in great hands and any anxiety I had was totally diminished. Great experience.
This was a fine experience in All Ways. I am grateful for my Doctor and his office.
Everyone very professional helpful and attentive . Dr Domathasetti very good and educated about my situation and patient listening .
It works for me must be there on time on your appointment when you can get what it takes for you parking lot very big for the old School patience everyone works there will greet you with a smile suburban’s best baby they got what it takes
Very friendly and kind to my daughter with her exam. Patient and understanding was a plus for me. I would continue my services there.
Very professional environment. I have a patient for over 15 years and everyone is very helpful.
Great friendly professional doctors, clean facility, but the wait time and crowdedness is kinda ridiculous
My experience at the eye clinic for super professional everyone explain everything to me in detail form about my eyes and my cataracts so I would definitely recommend anyone to go to the eye clinic Midwest eye clinic excellent personnel and doctors
The staff was very nice and knowledgeable. The doctor was great 👍 …
Very clean, waiting time was minimal,Dr ,technician,assistants, we’re very polite,and patient. Thank you
Midwest Eye Center in Calument City was pleasant.
The staff was pleasant and explained to me the procedure I will be having. I did not have to wait long before seeing someone. …
I waited over an hour to be served. Everyone was pleasant. My doctor was excellent.
Just got off the phone with a very rude receptionist. I didn’t even wanna make a appointment after speaking with her. If you hate your job you shouldn’t be answering the phone.
Plesant staff and timely appointments no rushing and comfortable environment, also picking out frmes had lots of variety and the ladies were super helpful.
Their receptionists don’t care about customer service and they are rude. It is hard to get someone on the line and then when you go in it is worse especially on Saturdays. The doctors are the best. Unfortunately , you have to deal with the staff.
I received wonderful friendly professional customer service from everyone. From the beginning to the end of my appointment. The doctor was attentive and actually “LISTENED” to me as a patient to provide a good medical care plan.😊 …
Midwest Eye Ctr has the BEST employees, from the counter check-in staff to the nurses behind the scenes all the way to the best eye dr I’ve ever had since 2nd grade. I’m over 63 now and Dr. Koutnik has helped me immensely. I’d recommend everyone to come here.
Everyone was Great! My Dr. & his assistant were Great!
I have started and now in my second day of treatment 🙂
Thanks
Staff is friendly, professional, and efficient. They have the latest equipment and they do a really good job examining your eyes and explaining the results of your exam.
This is another hidden gem, great customer relations with the whole staff, which is hard to find nowadays. Doctors handle thier work load like the professional medical care should. I was vary empress.
I wasn’t seen but my son and mom were. We arrived early and still had to wait for a long time neither one was seen on time . It seems as though too many people are scheduled at once .Also the women in the eye glass section were alittle rude and didn’t appear to know how to handle my sons situation he was in with his damaged glasses.
I went there for cataract surgery. Very pleasant staff. Brought down my anxiety by their calming attitudes. Did a very thorough surgery. Clean and attentive.
6 appointments wrong locations, doctors calling in sick, the staff has no idea what’s going on. My wife has been trying to get an appointment for months they either cancel or make up an excuse. So for causing her pain, turmoil , time off of …
Service is good, front desk, technician, doctor all professional s, but the downside for me is the wait time. As a returning person/ person, you should already have my information on the system. If anything changes from the last time I …
The atmosphere overall is welcoming and very pleasant. The staff at the desk and the assistants are very detailed oriented, providing the care that is needed. There is a vending machine and a TV in the waiting area. The waiting area is quite spacious.
The staff is very welcoming. My doctor was very hands-on and very positive and encouraging.
It was timely the staff was friendly my doctor was compassionate and I am very happy that I was able to get my cataract done with Midwest Eye Clinic I’m looking forward to Monday, October 24 is when I would have my left eye done which would …
Staff is always courteous and friendly. They sre profrssional. The Dr was nice as well. The wait was horrible. My appt was 11:10 and left at 2:20. I should’t never ever have to wait so long. Another Dr should be hired. That should be unacceptable.
The staff was awesome…from the reception desk to the exam rooms…very friendly, patient and helpful. Dr. Koutnik (Dr. K) is extraordinary! He listened to me and explained everything very well. His genuine caring and concern for his …