So a bone to pick with the loan servicing industry as a whole, being handed off to a terrible reputation of a loan servicing company now, when I’ve had no problem with Midwest Loan Services prior. …
Jorden J. was quick to resolve my concern and directed me effectively the what steps to take. His customer service was friendly, easy to understand leaves me with a very good feeling with the overall experience .Thank you. Just a pleasure to deal with and in every way!
I had a loan with Genisys who sold me off to these guys. I paid for my insurance policy in full thru them on April 22 when I closed on my condo and they did not send my payment until August 7. This resulted in my insurance getting …
Josh Jeter was excellent with information over the phone. We had a very detailed discussion over numbers and I easily understood the calculations. We got disconnected and he promptly phoned me back! Great customer service. Way to go JOSH! You get 5 stars out of 5!!
There customer service people are refreshing. Every time I call them I always get a friendly, knowledgable and helpful person with an actual personality. Most places you call now a days by the time you get off the phone your blood pressure is through the roof. As I said refreshing to deal with Midwest Loan Services.
I worked with Katie K and she was the best! I was having a terrible day and kept hitting roadblocks with my issue… she was able to figure out and rectify my issue and was so wonderful to talk to she turned my whole day around in the process!!! One of the best customer service experiences I’ve ever had!
When I called to check on the refinance we had just completed I had a list of questions. I did not have to ask even one, once I had stated the reason for my call. Ms. Kulas was the representative and simply and very graciously explained everything I needed to know. I really appreciate the ease of communicating with Midwest.
The service was more than exemplary. I was in a state of disarray and frustration, and once I was connected with Chelsea Jackovic, I received the kind of help that was simply outstanding. She was very personable, very attentive and …
Simply put, I was refinancing my loan and experienced a few “hiccups”….. they’re we’re errors on all sides of the deal that pushed the payment back causing a late to be applied to my credit which obliterated my score. Needless to say I …
Very Unprofessional Company. Frequent banking errors are ignored and will cost the borrower. Customer service is unresponsive and tries to blame new computing system for the company’s transactional errors.
Customer service is a joke. I asked them how to remove our PMI and they said they would MAIL me instructions lol. They take at least a full day to respond so a message, so this conversation that should have taken 5 minutes on the phone has taken over a week. I hope they never service another mortgage of mine again.
Shelby made sure that she stayed on line with me until she was able to send my Real Estate Documents to Escrow Department for payment.
SHE IS PATIENT & PROFESSIONAL = TOPS IN CUSTOMER SERVICE
10 STARS **********
Thank you to Josh Ylitalo Customer service Representative @ Midwest Loan Service for being patient & gracious enough to assist me to obtaining a very important statement to be used for Refinancing .Having to use the secure messaging website …
I had the pleasure of speaking with Chelsea Jakovic, not once, but twice and I am grateful to be able to tell everyone about it. I am a new mortgage customer and I was very concerned when I had not heard a word from my new lender about …
Elaina, Customer Service, called today to welcome me and set up my service. She was extremely efficient, professional, and courteous.
She provided extraordinary quality help answering all my in-depth questions …
A staggering level of incompetence.
Our mortgage was transferred to these people. It took six weeks for them to notify the insurance company of the change! Consequently the insurance company …
Chelsea J was phenomenal! I had questions about my loan and I had spent 30 mins on hold with my bank before they transferred me to Mid West. I was lucky to get Chelsea’s fantastic customer service. She answered all my questions and put me …
After an exhausting search for information I needed for FEMA insurance refund I decided to start again on my frustrating quest. I was connected to Katie Kozma and in minutes she provided me with the exact information I needed. She was …
Midwest Loan Services just took over servicing my loans after refinancing two properties. I received the nicest welcome phone call from a customer service agent. She walked me through the steps to set up accounts and ensured we were set up …
Pretty helpful in getting me through the loan process. After that – forget it. The website is non-functional for payments. After I sent a payment through bill pay, it was lost. The worst company since Countrywide. I may refinance at higher rate but it will be worth it to have a functional company.
After numerous phone calls to rectify my late payment and cancellation of my insurance, Laura Kneebone went over and above to rectify the situation. She provided exceptional, professional service and went over and above with her customer service. She relived my stress and took care of it immediately! A true asset to her company!!
I find Midwest Loan Services forms and statements to be very clear, well organized and user friendly. The times I’ve needed to interact with the customer service folks, they’ve been friendly and helpful and they sound happy. I have not …
Worst company I’ve ever had the displeasure to work with! I set up automatic payments online. They updated their system which glitched my automatic payment causing it to not go through. They apparently messed up so many people’s payments …
This is my third mortgage, the first 2 were with Wells Fargo. Never had a problem. I’ve been with Midwest for 3 weeks and nothing but a fiasco. They CHARGE you $75 just to sign up to their biweekly program. If you use a bill pay …
Midwest Loan Services represented by Kate Peterson in Customer Services, was not only professional and helpful, but very patient and kind in assisting me to log into their site for the first time. Kate assisted me in navigating through the …
I have had a home mortgage loan with Midwest
Loan Services for one year and during that time I have experienced nothing but the best in service and on accommodating my needs whenever a time has arisen. …
When I first called I was not in a good mood. Darleen’s provided the answer that I needed to be informed and confident that I understood the underlying problem and that the issue was not with Midwest. Darleen’s customer service skills job knowledge are impeccable.
I called Midwest and spoke to Lauri Kneebone to access the last monthly statement for my mortgage loan… she not only pointed me in the right direction to register my account, but also took an extreme amount of time and patience to show me …
Too many problems with this loan company. Snail mail back and forth about insurance cancellations. Call wait times for a customer service rep are 20 minutes or more. Email traffic is responded by different people. Insurance doesn’t get paid …
I want to thank Shelby so much for assisting me today. When I called I was very stressed about my first mortgage payment pending for 21 days which would have cause my payment to be late. She was able to not only resolve my issue but set me …
Customer Service Representative Sarah M was very patient, attentive, professional & provided excellent customer service in resolving my concerns & addressing my anxiety. I shared two emails: one confirming auto payment & 2nd email deleting …
They purchased a new homowner’s inusrance policy on my behalf because they said we failed to provide proof of one. We faxed it to them months ealier at their request. So I had to call support, and was the 63rd person in the queue. 40 …
The worst loan company ever. They have horrible problems with their Website and the drop downs don’t work. I have had so many problems and when I pay at the portal it’s on time and I don’t see the payment leave my checking account for many …
Horrible customer service & loan company!! I just saw that my mortgage payment increased by a significant amount! I’ve been trying to contact someone at Midwest Loan Services since Saturday to get an explanation!! I’ve been on hold for over …
Not at all happy with MLS. Made early payoff of home mortgage. Property taxes & home insurance NOT paid from escrow & that money has NOT been refunded after several months. Difficult getting answers from MLS!! …
Refinanced with another company, closed on 11/13/21, Midwest was paid 11/19/21. They told me they sent out the balance of my escrow account on 12/3/21- but on the escrow screen on the site they do not provide check number payee etc which …
Kim Treganowan, Senior Associate Customer Service is my hero! My husband and I recently did a re-fi and long story short the closing attorney attempted to wire the payoff, it didn’t go through and I caught it when I had payments for …
Don’t expect any service if you have an insurance loss and they put Midwest loan services on your check. No one answers the phone. E-mail response takes 4-5 days. It took 5 weeks to get a response and then they treat you like the insurance …
If Midwest has been selected to service your loan, you are in big trouble! This is the most backwards organization I have ever encountered.I wont bore you with a long winded explanation of the trouble i’ve had with them. Instead I will …
My account under an autopay .
Last month they didn’t charge me (problem from their end ..)
And i just find out about it when i was checking my bank account, i called them …
We were very happy with Carrie VanZwol assistance today. We approached her for some advance payments, and she was very knowledgeable and helpful with the info she provided. Beside of her impeccable assistance, to provide the best advice to …
Can I give them zero stars? I was ahead on my payments. They sent back a payment I made, refusing my payment because it was ahead of schedule. They sent a bill over 14 days late (which I received the day after the notification they …
The scam in history, wish I had a choice, I would never do business with those people . Tell Me about the Forberance Program and how they ripped me off and charged me double for 13 months . I hope my money will stick on your throat and your children each one of you.
On Monday, 3/21/22, our home was one of the many affected by the severe weather outbreak and was hit by a tornado. It was subsequently red-tagged as not suitable for habitation (but not condemned). My wife called that Thursday to notify …
Please don’t use them! Me and my husband have been on a trial period 2 times now! They refuse to talk to the actual bank they took over from they refuse to talk to us! They are now demanding 80k upfront just to come current. What kind of …
This is not a good mortgage company. First year into a mortgage and we receive emails saying our home insurance policy is being canceled because of non-payment. I spoke with a helpful representative who informed me the escrow department …
Thank you Katherine Kozma. Customer support specialists are always so busy and over worked. It’s always endless calls after calls. It is uncommon and a breath of fresh air to have someone like her to help me today. She was very pleasant, …
I was lucky enough to get a representative named Lori K. who was amazing! She was knowledgeable and so very patient with me. She walked me through my issue step by step and even stayed on the phone to make sure it was resolved. Overall a great customer service experience!
Apparently these people think it’s ok to take out whatever amount they want from an account thats giving them automatic payments. Called them to resolve it and they just wanted to argue. I did not authorize them to take out that amount nor …
Beware! They stopped processing my loan, mixed up my contact with another account. I received no notices or messages even though I kept making payments. They have ruined my credit due to their negligence and will not correct it. Taking legal action. Stay away from this company! FRAUD!
I recently mortgaged a home through my credit union and Midwest Loan Services now manages/owns the account. As soon as my credit union notified me of the change I immediately contacted Midwest Loan Services to set up automatic monthly …
I’ve a mortgage managed by Midwest Loan Services. I’m pretty frustrated about their services.
Depending on when you contact them, it might take up to one hour to speak with …
I would give minus 10 stars if I could. Refuses to accept payment and actually mailed it back to me! Appalling. Insists I now owe them a lot of money at once or NOT AT ALL! Absolutely atrocious way of doing business. Words fail to express …
Until service received by Katie, I was confused, anxious and ready to put ALL in one box and label the box ‘not trustworthy’. Katie approached MY issue with INTEREST and CONCERN. The necessary time was afforded me to resolve issue. The …
Danielle was very polite n knowledgeable. She guided me through several processes and procedures. She made dealing with several issues pleasant and expedient.
How refreshing it is to contact a financial institution (or any company) and quickly be given the option to speak with someone. Both my currect and my previous mortgage were serviced by Midwest and I couldn’t be happier with the level of customer service that I recieve.
I was having a very difficult time logging on to the new website. I was to the point of refinancing just to avoid having to deal with it. Luckily, I tried one more time and I was walked through the entire process by Kyle and I was able to …
Hunter Litzenberg was huge help today with the issue I had. He was very polite and very helpful. He had my issue taking care of in moments not hours. They certainly take there customer service seriously . Thanks Eddie
Spoke with a rep early in the month about a late payment who said to get it in by the end of the month, sent in the payment within days of the phone call. They refused the payment because I was unable to answer the phone when they …
Today, I called Midwest Loan Service to request an information update. I was helped in the first call by Teresa Wiitanen, followed by a second call to Alena Sulisz. Both representatives were cordial and attended quickly to my requests. The …
I had a great interaction with Darlene from customer service. I had a fairly complicated issue and she was able to navigate it with ease. She was very pleasant and professional and helped me greatly.
Got a loan. Got paperwork for a website to pay my loan. Took a week to be told it was the wrong website. Then support sends me to a new website to register my loan. I still don’t exist nor can pay my bill. Support has stopped replying. Great way to start a loan/borrower relationship. 😔 …
I called to inquire about setting up an online acct; my mortgage was transferred about 13 days before my first payment was due. There was no wait time to speak with a representative. Antonice was very nice and super helpful. She answered …
I called the 800 Midwest customer service number to clarify that a potentially outstanding loan payment had been corrected as per mailed instructions and a reissued payment placed in the US mail. …
So a bone to pick with the loan servicing industry as a whole, being handed off to a terrible reputation of a loan servicing company now, when I’ve had no problem with Midwest Loan Services prior. …
I could say how bad they are or I could just say avoid. So… avoid their service if possible.
Jorden J. was quick to resolve my concern and directed me effectively the what steps to take. His customer service was friendly, easy to understand leaves me with a very good feeling with the overall experience .Thank you. Just a pleasure to deal with and in every way!
I had a loan with Genisys who sold me off to these guys. I paid for my insurance policy in full thru them on April 22 when I closed on my condo and they did not send my payment until August 7. This resulted in my insurance getting …
Josh Jeter was excellent with information over the phone. We had a very detailed discussion over numbers and I easily understood the calculations. We got disconnected and he promptly phoned me back! Great customer service. Way to go JOSH! You get 5 stars out of 5!!
Thank you Danara Warwick for your patience and kindness helping me reregister my account.
There customer service people are refreshing. Every time I call them I always get a friendly, knowledgable and helpful person with an actual personality. Most places you call now a days by the time you get off the phone your blood pressure is through the roof. As I said refreshing to deal with Midwest Loan Services.
I worked with Katie K and she was the best! I was having a terrible day and kept hitting roadblocks with my issue… she was able to figure out and rectify my issue and was so wonderful to talk to she turned my whole day around in the process!!! One of the best customer service experiences I’ve ever had!
When I called to check on the refinance we had just completed I had a list of questions. I did not have to ask even one, once I had stated the reason for my call. Ms. Kulas was the representative and simply and very graciously explained everything I needed to know. I really appreciate the ease of communicating with Midwest.
The service was more than exemplary. I was in a state of disarray and frustration, and once I was connected with Chelsea Jackovic, I received the kind of help that was simply outstanding. She was very personable, very attentive and …
Simply put, I was refinancing my loan and experienced a few “hiccups”….. they’re we’re errors on all sides of the deal that pushed the payment back causing a late to be applied to my credit which obliterated my score. Needless to say I …
Very Unprofessional Company. Frequent banking errors are ignored and will cost the borrower. Customer service is unresponsive and tries to blame new computing system for the company’s transactional errors.
Customer service is a joke. I asked them how to remove our PMI and they said they would MAIL me instructions lol. They take at least a full day to respond so a message, so this conversation that should have taken 5 minutes on the phone has taken over a week. I hope they never service another mortgage of mine again.
Shelby made sure that she stayed on line with me until she was able to send my Real Estate Documents to Escrow Department for payment.
SHE IS PATIENT & PROFESSIONAL = TOPS IN CUSTOMER SERVICE
10 STARS **********
Thank you to Josh Ylitalo Customer service Representative @ Midwest Loan Service for being patient & gracious enough to assist me to obtaining a very important statement to be used for Refinancing .Having to use the secure messaging website …
I had the pleasure of speaking with Chelsea Jakovic, not once, but twice and I am grateful to be able to tell everyone about it. I am a new mortgage customer and I was very concerned when I had not heard a word from my new lender about …
Elaina, Customer Service, called today to welcome me and set up my service. She was extremely efficient, professional, and courteous.
She provided extraordinary quality help answering all my in-depth questions …
A staggering level of incompetence.
Our mortgage was transferred to these people. It took six weeks for them to notify the insurance company of the change! Consequently the insurance company …
Chelsea J was phenomenal! I had questions about my loan and I had spent 30 mins on hold with my bank before they transferred me to Mid West. I was lucky to get Chelsea’s fantastic customer service. She answered all my questions and put me …
After an exhausting search for information I needed for FEMA insurance refund I decided to start again on my frustrating quest. I was connected to Katie Kozma and in minutes she provided me with the exact information I needed. She was …
Midwest Loan Services just took over servicing my loans after refinancing two properties. I received the nicest welcome phone call from a customer service agent. She walked me through the steps to set up accounts and ensured we were set up …
Pretty helpful in getting me through the loan process. After that – forget it. The website is non-functional for payments. After I sent a payment through bill pay, it was lost. The worst company since Countrywide. I may refinance at higher rate but it will be worth it to have a functional company.
After numerous phone calls to rectify my late payment and cancellation of my insurance, Laura Kneebone went over and above to rectify the situation. She provided exceptional, professional service and went over and above with her customer service. She relived my stress and took care of it immediately! A true asset to her company!!
I find Midwest Loan Services forms and statements to be very clear, well organized and user friendly. The times I’ve needed to interact with the customer service folks, they’ve been friendly and helpful and they sound happy. I have not …
Teresa was very helpful! Answered all my questions & worked with my situation! Thank you!
Worst company I’ve ever had the displeasure to work with! I set up automatic payments online. They updated their system which glitched my automatic payment causing it to not go through. They apparently messed up so many people’s payments …
This is my third mortgage, the first 2 were with Wells Fargo. Never had a problem. I’ve been with Midwest for 3 weeks and nothing but a fiasco. They CHARGE you $75 just to sign up to their biweekly program. If you use a bill pay …
Midwest Loan Services represented by Kate Peterson in Customer Services, was not only professional and helpful, but very patient and kind in assisting me to log into their site for the first time. Kate assisted me in navigating through the …
I have had a home mortgage loan with Midwest
Loan Services for one year and during that time I have experienced nothing but the best in service and on accommodating my needs whenever a time has arisen. …
When I first called I was not in a good mood. Darleen’s provided the answer that I needed to be informed and confident that I understood the underlying problem and that the issue was not with Midwest. Darleen’s customer service skills job knowledge are impeccable.
The customer service agent was wonderfully helpful, efficient, and charming. Thank you!
I called Midwest and spoke to Lauri Kneebone to access the last monthly statement for my mortgage loan… she not only pointed me in the right direction to register my account, but also took an extreme amount of time and patience to show me …
Too many problems with this loan company. Snail mail back and forth about insurance cancellations. Call wait times for a customer service rep are 20 minutes or more. Email traffic is responded by different people. Insurance doesn’t get paid …
I want to thank Shelby so much for assisting me today. When I called I was very stressed about my first mortgage payment pending for 21 days which would have cause my payment to be late. She was able to not only resolve my issue but set me …
Customer Service Representative Sarah M was very patient, attentive, professional & provided excellent customer service in resolving my concerns & addressing my anxiety. I shared two emails: one confirming auto payment & 2nd email deleting …
They purchased a new homowner’s inusrance policy on my behalf because they said we failed to provide proof of one. We faxed it to them months ealier at their request. So I had to call support, and was the 63rd person in the queue. 40 …
The worst loan company ever. They have horrible problems with their Website and the drop downs don’t work. I have had so many problems and when I pay at the portal it’s on time and I don’t see the payment leave my checking account for many …
Horrible customer service & loan company!! I just saw that my mortgage payment increased by a significant amount! I’ve been trying to contact someone at Midwest Loan Services since Saturday to get an explanation!! I’ve been on hold for over …
Not at all happy with MLS. Made early payoff of home mortgage. Property taxes & home insurance NOT paid from escrow & that money has NOT been refunded after several months. Difficult getting answers from MLS!! …
Refinanced with another company, closed on 11/13/21, Midwest was paid 11/19/21. They told me they sent out the balance of my escrow account on 12/3/21- but on the escrow screen on the site they do not provide check number payee etc which …
Kim Treganowan, Senior Associate Customer Service is my hero! My husband and I recently did a re-fi and long story short the closing attorney attempted to wire the payoff, it didn’t go through and I caught it when I had payments for …
Don’t expect any service if you have an insurance loss and they put Midwest loan services on your check. No one answers the phone. E-mail response takes 4-5 days. It took 5 weeks to get a response and then they treat you like the insurance …
If Midwest has been selected to service your loan, you are in big trouble! This is the most backwards organization I have ever encountered.I wont bore you with a long winded explanation of the trouble i’ve had with them. Instead I will …
My account under an autopay .
Last month they didn’t charge me (problem from their end ..)
And i just find out about it when i was checking my bank account, i called them …
We were very happy with Carrie VanZwol assistance today. We approached her for some advance payments, and she was very knowledgeable and helpful with the info she provided. Beside of her impeccable assistance, to provide the best advice to …
Can I give them zero stars? I was ahead on my payments. They sent back a payment I made, refusing my payment because it was ahead of schedule. They sent a bill over 14 days late (which I received the day after the notification they …
The scam in history, wish I had a choice, I would never do business with those people . Tell Me about the Forberance Program and how they ripped me off and charged me double for 13 months . I hope my money will stick on your throat and your children each one of you.
On Monday, 3/21/22, our home was one of the many affected by the severe weather outbreak and was hit by a tornado. It was subsequently red-tagged as not suitable for habitation (but not condemned). My wife called that Thursday to notify …
Please don’t use them! Me and my husband have been on a trial period 2 times now! They refuse to talk to the actual bank they took over from they refuse to talk to us! They are now demanding 80k upfront just to come current. What kind of …
This is not a good mortgage company. First year into a mortgage and we receive emails saying our home insurance policy is being canceled because of non-payment. I spoke with a helpful representative who informed me the escrow department …
Thank you Katherine Kozma. Customer support specialists are always so busy and over worked. It’s always endless calls after calls. It is uncommon and a breath of fresh air to have someone like her to help me today. She was very pleasant, …
I was lucky enough to get a representative named Lori K. who was amazing! She was knowledgeable and so very patient with me. She walked me through my issue step by step and even stayed on the phone to make sure it was resolved. Overall a great customer service experience!
Apparently these people think it’s ok to take out whatever amount they want from an account thats giving them automatic payments. Called them to resolve it and they just wanted to argue. I did not authorize them to take out that amount nor …
Beware! They stopped processing my loan, mixed up my contact with another account. I received no notices or messages even though I kept making payments. They have ruined my credit due to their negligence and will not correct it. Taking legal action. Stay away from this company! FRAUD!
Antonice (Annie) Snorden is, Simply the BEST!! Her highest level of professional service WOWED us:) Thank you Annie:)
I recently mortgaged a home through my credit union and Midwest Loan Services now manages/owns the account. As soon as my credit union notified me of the change I immediately contacted Midwest Loan Services to set up automatic monthly …
I’ve a mortgage managed by Midwest Loan Services. I’m pretty frustrated about their services.
Depending on when you contact them, it might take up to one hour to speak with …
I would give minus 10 stars if I could. Refuses to accept payment and actually mailed it back to me! Appalling. Insists I now owe them a lot of money at once or NOT AT ALL! Absolutely atrocious way of doing business. Words fail to express …
Until service received by Katie, I was confused, anxious and ready to put ALL in one box and label the box ‘not trustworthy’. Katie approached MY issue with INTEREST and CONCERN. The necessary time was afforded me to resolve issue. The …
Danielle was very polite n knowledgeable. She guided me through several processes and procedures. She made dealing with several issues pleasant and expedient.
How refreshing it is to contact a financial institution (or any company) and quickly be given the option to speak with someone. Both my currect and my previous mortgage were serviced by Midwest and I couldn’t be happier with the level of customer service that I recieve.
I was having a very difficult time logging on to the new website. I was to the point of refinancing just to avoid having to deal with it. Luckily, I tried one more time and I was walked through the entire process by Kyle and I was able to …
Hunter Litzenberg was huge help today with the issue I had. He was very polite and very helpful. He had my issue taking care of in moments not hours. They certainly take there customer service seriously . Thanks Eddie
Spoke with a rep early in the month about a late payment who said to get it in by the end of the month, sent in the payment within days of the phone call. They refused the payment because I was unable to answer the phone when they …
Today, I called Midwest Loan Service to request an information update. I was helped in the first call by Teresa Wiitanen, followed by a second call to Alena Sulisz. Both representatives were cordial and attended quickly to my requests. The …
I had a great interaction with Darlene from customer service. I had a fairly complicated issue and she was able to navigate it with ease. She was very pleasant and professional and helped me greatly.
Got a loan. Got paperwork for a website to pay my loan. Took a week to be told it was the wrong website. Then support sends me to a new website to register my loan. I still don’t exist nor can pay my bill. Support has stopped replying. Great way to start a loan/borrower relationship. 😔 …
I think I accidentally deleted my review.
We have had more than a couple mortgages with Midwest Loan …
I called to inquire about setting up an online acct; my mortgage was transferred about 13 days before my first payment was due. There was no wait time to speak with a representative. Antonice was very nice and super helpful. She answered …
I called the 800 Midwest customer service number to clarify that a potentially outstanding loan payment had been corrected as per mailed instructions and a reissued payment placed in the US mail. …