I flatten the cardboards that won’t fit in the small half bins for recycling and that’s not picked up. Why did the previous council and mayor sign these long term contracts?
Smaller cans for a higher price, garbage that fell from can and not into truck was left out on the street and not picked up. Residual leaves left in my green bin after dump.
With a family of 8 it is VERY inconvenient to separate our garbage. Not to mention the containers are separated and small. I absolutely hat them. So glad I’m moving and will no longer have to deal with the nonsense.
The absolute worst !! Billing probems, can issues, poor customer service. They want us to separate garbage from food scraps?!! That’s what we’re paying them to do!!!! You do it!!!! Too small of size container for garbage. Food scrap side …
Recently just applied for garbage/recycle pick up. I called in to see a status update and Emily, the customer service representative was extremely welcoming and helpful. Keep up the good work!
The landfill garbage bin is too small like many other people have complained about. On top of that hey give me a VERY hard time with recycling cardboard boxes from Amazon. This company expects me to cut boxes up into little pieces which is basically the garbage company’s job. By far the worse garbage company I have seen in my life!
Double charging, failure to deliver containers that were paid for, rude admin staff, auto selecting paperless billing without receiving consent from customer, stating “prove us wrong” when questioned on payments sent that were not recorded. …
We needed to throw away an old and heavy dining table. Through Milpitas Sanitation flier we have learned that they offer free bulky item clean-up service four times a year. My wife called them up last week and got the arrangement done in a …
Back in August of 2018 I emptied half a packet of uneaten peanuts into the food scraps side of the trash bin, the only time that side has been used since I’ve had it. So it occurs to me that I’m paying Milpitas Sanitation a bunch of money …
The split bin does not have enough space for my trash. The scrap bin is too hug that takes up lots of space for the garbage area. Same thing for the recycle bin, it does not have enough space for papers. Carton papers needs to be cut in …
Worst customer service from any Santa Clara County’s vendors ever seen living in valley for 35 years! Without any courtesy, they came and took our garbage containers after came back from surgery. Milpitas Sanitation office were paid for the …
I am so annoyed with Milpitas Sanitation Inc. I’ve lived in Milpitas for over 22 years and this city keeps getting worse. It’s already hard enough living next to Newby Island landfill, higher water rates, Elmwood, traffic, construction, …
This company’s customer service is horrible! Asking a simple question,r related into garbage collection OR bulk item pickup results in additude from the lady taking the call. She is short with the caller, abrupt and cuts you off when asking …
This is a Joke. Split Cans that won’t hold enough garbage and the pick up service is for only 1 item then 50 dollars extra per item – and for the bags, you can’t get them at the same time as the 1 item pick up offered a few times a year. …
We are paying higher rate for poorer service. We are a family of 2 and the medium size landfill garbage section is not enough. Pieces of cardboard were left in the recycle bin. I don’t mind to separate the food scrap but I will have to put …
The drivers have the absolute worst customer service. I left plenty of space between my vehicle and waste bins but apparently it wasn’t exactly 5 feet so the driver only emptied one bin and left the other full of trash (even though they …
I agree with all reviews we have here. Costly but poor services. I had to call the company to complain about the bins were not picked up during the trash day. Plus, water from rain got to the bin, make all trash and stuff fully we, yuck!… …
One has to wonder what the City of Milpitas was thinking when they created this fiasco. The split bins are very difficult to clean, break, and smell. People are so confused about them, so all sorts of trash is mixed instead of sorted. …
I am 100% for recycling. However, the split bin for recycle is not practical in 2019. I get too many things shipped to my address. Now, I have to cut up cardboard boxes in to small pieces to fit in the split bin. This is not always …
Milpitas Sanitation replaced Republic for Milpitas customers in late 2017. I have had the following negative experiences so far. Increased rates. Requirement to separate trash and recycle each into 2 categories. Removal no longer …
Customer service is one of THEE rudest I have ever encountered. When I first signed up for this service, I was unaware you had to fill out a form online prior. The lady on the phone yelled at me and told me she will not help me without the …
New home owner in Milpitas. Family of two. I too agree with all reviews we have here. The boxes are impractically small even for our small family. Its a big task now for the Wednesday evening and we are sitting with tearing off all the …
Bad customer service, high prices and limited garbage pickup.
Much lower quality service and higher price compared to the previous company. Something is rotten in the City of Milpitas.
It’s bad enough to have to wait a month for a couch removal. It’s made even worse when we move out the couch one day prior to the pick up date and they don’t show up. It’s unacceptable for them to say the couch wasn’t on the sidewalk where …
Just moved to City and poor service for sure
Missed collections, ridiculously sized bins, expensive.
I would not even give them on star but that is the only option.
Another company out to squeeze customers and thanks to our elected officials.
Rates increased but poorer service. Why replace the previous company when it seems to be working?
Worst company, don’t even receive phone calls, bulky item collection is very convoluted.
They missed my trash …. I have to call the have them come to re-pick. Hope they do it by tomorrow or I will call back.
Must be nice to have a long term contract with absolutely no quality control or standards to abide by
A company with good customer service and the right stuff to help us stop treating the planet like our personal dumping ground.
Pricey! For the higher price, Milpitas Sanitation NOT provide better value. Let’s recall them.
Very disappointed with the new garbage bin, way too small and if I want to order a larger one I have to pay more ? Not a good idea.
Increased price decreased service. Broken wheels improper loading of garbage…made our business life miserable.
Sometimes they pick up the garbage on garbage day. Sometimes you have to call them and remind them the trash is still out front a day or two later.
I flatten the cardboards that won’t fit in the small half bins for recycling and that’s not picked up. Why did the previous council and mayor sign these long term contracts?
Smaller cans for a higher price, garbage that fell from can and not into truck was left out on the street and not picked up. Residual leaves left in my green bin after dump.
With a family of 8 it is VERY inconvenient to separate our garbage. Not to mention the containers are separated and small. I absolutely hat them. So glad I’m moving and will no longer have to deal with the nonsense.
The absolute worst !! Billing probems, can issues, poor customer service. They want us to separate garbage from food scraps?!! That’s what we’re paying them to do!!!! You do it!!!! Too small of size container for garbage. Food scrap side …
Recently just applied for garbage/recycle pick up. I called in to see a status update and Emily, the customer service representative was extremely welcoming and helpful. Keep up the good work!
The landfill garbage bin is too small like many other people have complained about. On top of that hey give me a VERY hard time with recycling cardboard boxes from Amazon. This company expects me to cut boxes up into little pieces which is basically the garbage company’s job. By far the worse garbage company I have seen in my life!
Double charging, failure to deliver containers that were paid for, rude admin staff, auto selecting paperless billing without receiving consent from customer, stating “prove us wrong” when questioned on payments sent that were not recorded. …
We needed to throw away an old and heavy dining table. Through Milpitas Sanitation flier we have learned that they offer free bulky item clean-up service four times a year. My wife called them up last week and got the arrangement done in a …
Back in August of 2018 I emptied half a packet of uneaten peanuts into the food scraps side of the trash bin, the only time that side has been used since I’ve had it. So it occurs to me that I’m paying Milpitas Sanitation a bunch of money …
The split bin does not have enough space for my trash. The scrap bin is too hug that takes up lots of space for the garbage area. Same thing for the recycle bin, it does not have enough space for papers. Carton papers needs to be cut in …
Worst customer service from any Santa Clara County’s vendors ever seen living in valley for 35 years! Without any courtesy, they came and took our garbage containers after came back from surgery. Milpitas Sanitation office were paid for the …
I am so annoyed with Milpitas Sanitation Inc. I’ve lived in Milpitas for over 22 years and this city keeps getting worse. It’s already hard enough living next to Newby Island landfill, higher water rates, Elmwood, traffic, construction, …
This company’s customer service is horrible! Asking a simple question,r related into garbage collection OR bulk item pickup results in additude from the lady taking the call. She is short with the caller, abrupt and cuts you off when asking …
This is a Joke. Split Cans that won’t hold enough garbage and the pick up service is for only 1 item then 50 dollars extra per item – and for the bags, you can’t get them at the same time as the 1 item pick up offered a few times a year. …
We are paying higher rate for poorer service. We are a family of 2 and the medium size landfill garbage section is not enough. Pieces of cardboard were left in the recycle bin. I don’t mind to separate the food scrap but I will have to put …
The drivers have the absolute worst customer service. I left plenty of space between my vehicle and waste bins but apparently it wasn’t exactly 5 feet so the driver only emptied one bin and left the other full of trash (even though they …
I agree with all reviews we have here. Costly but poor services. I had to call the company to complain about the bins were not picked up during the trash day. Plus, water from rain got to the bin, make all trash and stuff fully we, yuck!… …
One has to wonder what the City of Milpitas was thinking when they created this fiasco. The split bins are very difficult to clean, break, and smell. People are so confused about them, so all sorts of trash is mixed instead of sorted. …
I am 100% for recycling. However, the split bin for recycle is not practical in 2019. I get too many things shipped to my address. Now, I have to cut up cardboard boxes in to small pieces to fit in the split bin. This is not always …
Milpitas Sanitation replaced Republic for Milpitas customers in late 2017. I have had the following negative experiences so far. Increased rates. Requirement to separate trash and recycle each into 2 categories. Removal no longer …
Customer service is one of THEE rudest I have ever encountered. When I first signed up for this service, I was unaware you had to fill out a form online prior. The lady on the phone yelled at me and told me she will not help me without the …
New home owner in Milpitas. Family of two. I too agree with all reviews we have here. The boxes are impractically small even for our small family. Its a big task now for the Wednesday evening and we are sitting with tearing off all the …
Bad customer service, high prices and limited garbage pickup.
Much lower quality service and higher price compared to the previous company. Something is rotten in the City of Milpitas.
It’s bad enough to have to wait a month for a couch removal. It’s made even worse when we move out the couch one day prior to the pick up date and they don’t show up. It’s unacceptable for them to say the couch wasn’t on the sidewalk where …