Minol USA powered by Brunata, headquartered in Addison, TX, has regional and support offices located throughout the country. We operate in all … See more
So bogus. Their website is buggy, their payment process is more confusing than it needs to be, and they charge a $3.00 surcharge to pay online (roughly 15% of my bill.) Stuck in the stone age.
Use to be able to pay with my rent now Idk where to pay thru I’m trying my best to pay online but no luck better not get charged late fees because of their inconvenience
Without a doubt the worst company I have ever had the displeasure of dealing with. I don’t even know where to start. Just stay away. Unprofessional, shifty rates/due dates and completely unreliable web site. ZERO STARS
One person who is not home for 20 days and bill comes up $75. No leakage in house. Happened again and again. They do not have time t solve the customer issue. HIGHLY NOT RECOMMENDED.
Make sure to have your local Hearing Examiner in your local municipality audit these guys. In most states it only costs $5. If they want to come into your state and make a profit they have to follow the laws of that state. They think they …
How do you expect me to make a payment in person when your location is in a different state? It is not your customer fault that you havent built a location in LA for us to go make a payment to the office so you punish us by charging us to make a payment online I can understand over the phone with a rep but online???? Really!
Had a tendency to mail bills 8-10+ days after the statement closing date resulting in receipt of the bill without enough time to make an on-time payment. They would then charge a late fee. …
Zero stars. I do NOT like Minol. They have shifting payment dates so you have to scramble to make it without get a late fees. Now their ploy is not sending a bill at all. And Lisa, whom they’re referring to, is NO help. Why any …
Well, I will say this. Still wondering why and what happened to where a company that was billing you has been sending out mock statements. We haven’t had to pay bill in almost 2 years. Were the rumors true about Minol.
It’s 2017, online payments are the future if not already the present. In fact ALL of my bills are set to autopay as I’m a full time college student, wife, and pregnant with 3 dogs. Needless to say I can’t be bothered with mundane tasks, let …
Our complex uses their service. I travel for work, and can be gone for 2 weeks or more of the month, and my bill is outrageous. The customer service is not great, and they charge $3 service fee for you to pay online which allows them to profit off what is a huge convenience and cost savings to them.
I went on a 4 month vacation, there was no one in the house, nut I kept getting billed for water usage. I called minol, and they said that my usage was too low so they assumed there was a problem with the meter, and they applied the average …
I never take the time to write reviews but, this one I felt I needed to write. The WORST customer service I have EVER received!! Wow! I am still speechless after getting off the phone with them. I mailed my payment because I didn’t want …
My daughter and I live in Ridgmar Townhomes in Fort Worth – they use this company to bill for water – they are outrageous!!!!!!!!!!!!!!!!!! I pay over 65 a month for the two of us – that was my average water bill when I owned a …
I have used this company for 2 and 1/2 months, and I can already say that they have some of the poorest customer service I have ever been unfortunate enough to experience. My very first bill from them, for 10 days of service, was over …
I would say ZERO star. They charge $3 for using credit card to process utility payment. Even worse, they failed to notify me of the payment date– I was out of country and my payment wad delayed for a week or so. For $300 bill, they added …
This is by far the worst company I have ever wasted brain cells on. If you are looking to move to apartment – even the most perfect apartment that has everything you want and is cheap – and they use Minol – don’t do it. I am currently …
Since my housing company made the switch my bills with minol have gotten increasingly larger, even though I have not even been in the house. I’ve ensured that the AC and heat were both turned off, electronics were unplugged and nothing …
Yes, the fees seem unnessary and the price hikes don’t seem appropriate. Excellent customer service! An incorrect statement was sent out, and a few days later an updated bill was delivered with an explanation letter.
This company is unresponsive to specific problems that I have reported to the management of my apartment complex. There have been numerous water outages that was not due to the recent cold weather events, this includes not having hot water. …
This company was the worst we ever dealt with. $3 for an “admin fee” to electronically read our meter, which “reading” failed more often than not. Charging us for water that could not have possibly been used because no one was home and we …
Website is frustratingly poor. Whenever I log in, I am presented with a ‘autopay setup not completed’ that I have to click through and the next screen before I can see my bill. I had contacted their support about this and they had promised to get this fixed but no luck.
My water bill was just increased by $20 arbitrarily for sewage and I was told by a minol representative that it may go up each month. This is a small one bedroom apartment and to pay $55 $65 a month is outrageous. When question ed they put …
We paid $62.45 to Minol on May 24th. 14 days prior to the invoice date. On June 7th they invoiced us for the same $62.45. They cashed my check but failed to post my payment. After a phone call and multiple emails (with check copies for proof), no response. They are either incompetent or shady.
I have a one bedroom apartment and get charged like $70-$90 a month. Their website is so bad it appears a 10 year old made it.. Wouldn’t recommend. Unfortunately I don’t have a choice.
Everything about this company is 100% unprofessional, mismanaged, unresponsive, and their customer service is abhorrent. We were charged twice in the same month: …
Minol does not care about their customers at all and are only out to get more money for themselves. They’ve never had a problem with me paying my bills and I’ve been a customer since 2019. On 5/22/22, there was a Late Fee charged to my …
From what I can see on my bill, I don’t pay for the water I actually use; I’m paying for an estimated amount of what they think it should be considering the amount of occupants and square footage. This is unacceptable to me. I live in a …
Never in my life have I been so disrespected and mistreated by anyone without provocation as I was by Lisa Turner. Without reserve I must say she simply is a horrible person. Without sane reason flat out insulted me, threatened me, used a …
I’ve been waiting to move out so I could write how awful Lisa Turner and her team is without her threatening to contact my property manager. I truly have never in my life spoken to someone as unprofessional and horrendous as her. She spoke …
LISTEN TO THE BAD REVIEWS!
Overcharging. Estimated charges. Incorrect submetering. Prepare to start paying more than $150/month and paying a credit card fee for online payments. …
Minol USA has double charged us for their monthly fees. We paid 2 weeks in advance, and they processed payment. They failed to post the payment, and continue to charge us. They now indicate they will be taking action for non-payment. …
I’m satisfied with my water bill I. Just need the bill
Your welcome
Trash
0 stars for ripping off the country!!
Water Bill is too expensive!
Great building & a lot of companies inside!!!
Got what I need and more♥️
Excellent service!
This company charges way more than u actually used!!!
The power is out and no way to get an
Update. Please make this an option
Not really easy to navigate the website.
Really? $3.00? To process a payment? Ridiculous!!!!!
The Call Center never answer, no power for one day no information at all. Poor service no interest for the customer .
Wish I could give them a negative rating!! All that’s wrong with businesses could be applied to this company.
👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾 …
They did get back to me and explained to me the issue and what the problem was so I corrected my rating overall.
For a 1 year lease, I’m paying over $100 in fees to Minol, to pay my bill. Outrageous.
Outrageous water bill for a one bedroom unit with one individual living there.
zero star. this company is one of worse there is. customer service is a joke. please do not ever get involved with company horrible.
Recieving a water & sewage bill from both minol and my apartment complex. They are different amounts.
So bogus. Their website is buggy, their payment process is more confusing than it needs to be, and they charge a $3.00 surcharge to pay online (roughly 15% of my bill.) Stuck in the stone age.
$140 a month for a small one bedroom.
Use to be able to pay with my rent now Idk where to pay thru I’m trying my best to pay online but no luck better not get charged late fees because of their inconvenience
Yep,all these complaints are true. Minol are bullies. My apartments use them too. Despicable. Shameful.
Without a doubt the worst company I have ever had the displeasure of dealing with. I don’t even know where to start. Just stay away. Unprofessional, shifty rates/due dates and completely unreliable web site. ZERO STARS
You can’t reach anyone. I have called all 3 phone numbers listed online and after 2 rings the phone hangs up.
What a scam. Over 100$ a month for water. It’s not even in a house. I use the bathroom once a day at a retail space. Ridiculous
Paid light bill. Didn’t care for the 3.00 service fee for a card transaction. 😡😭 …
One person who is not home for 20 days and bill comes up $75. No leakage in house. Happened again and again. They do not have time t solve the customer issue. HIGHLY NOT RECOMMENDED.
Make sure to have your local Hearing Examiner in your local municipality audit these guys. In most states it only costs $5. If they want to come into your state and make a profit they have to follow the laws of that state. They think they …
How do you expect me to make a payment in person when your location is in a different state? It is not your customer fault that you havent built a location in LA for us to go make a payment to the office so you punish us by charging us to make a payment online I can understand over the phone with a rep but online???? Really!
Worst company ever. They overcharge so much !
WARNING: IF YOU LIVE AT CLIFFSIDE COMMONS MALDEN, MASSACHUSETTS BE AWARE OF THIS COMPANY. …
Had a tendency to mail bills 8-10+ days after the statement closing date resulting in receipt of the bill without enough time to make an on-time payment. They would then charge a late fee. …
Zero stars. I do NOT like Minol. They have shifting payment dates so you have to scramble to make it without get a late fees. Now their ploy is not sending a bill at all. And Lisa, whom they’re referring to, is NO help. Why any …
Well, I will say this. Still wondering why and what happened to where a company that was billing you has been sending out mock statements. We haven’t had to pay bill in almost 2 years. Were the rumors true about Minol.
It’s 2017, online payments are the future if not already the present. In fact ALL of my bills are set to autopay as I’m a full time college student, wife, and pregnant with 3 dogs. Needless to say I can’t be bothered with mundane tasks, let …
Our complex uses their service. I travel for work, and can be gone for 2 weeks or more of the month, and my bill is outrageous. The customer service is not great, and they charge $3 service fee for you to pay online which allows them to profit off what is a huge convenience and cost savings to them.
I went on a 4 month vacation, there was no one in the house, nut I kept getting billed for water usage. I called minol, and they said that my usage was too low so they assumed there was a problem with the meter, and they applied the average …
No problem…but maybe a little warning for boil water advisory
I never take the time to write reviews but, this one I felt I needed to write. The WORST customer service I have EVER received!! Wow! I am still speechless after getting off the phone with them. I mailed my payment because I didn’t want …
My daughter and I live in Ridgmar Townhomes in Fort Worth – they use this company to bill for water – they are outrageous!!!!!!!!!!!!!!!!!! I pay over 65 a month for the two of us – that was my average water bill when I owned a …
I have used this company for 2 and 1/2 months, and I can already say that they have some of the poorest customer service I have ever been unfortunate enough to experience. My very first bill from them, for 10 days of service, was over …
I would say ZERO star. They charge $3 for using credit card to process utility payment. Even worse, they failed to notify me of the payment date– I was out of country and my payment wad delayed for a week or so. For $300 bill, they added …
This is by far the worst company I have ever wasted brain cells on. If you are looking to move to apartment – even the most perfect apartment that has everything you want and is cheap – and they use Minol – don’t do it. I am currently …
Since my housing company made the switch my bills with minol have gotten increasingly larger, even though I have not even been in the house. I’ve ensured that the AC and heat were both turned off, electronics were unplugged and nothing …
Yes, the fees seem unnessary and the price hikes don’t seem appropriate. Excellent customer service! An incorrect statement was sent out, and a few days later an updated bill was delivered with an explanation letter.
This company is unresponsive to specific problems that I have reported to the management of my apartment complex. There have been numerous water outages that was not due to the recent cold weather events, this includes not having hot water. …
Definitely a rip off they charge you a service fee to pay by cc when most people only process automated payments.
This company was the worst we ever dealt with. $3 for an “admin fee” to electronically read our meter, which “reading” failed more often than not. Charging us for water that could not have possibly been used because no one was home and we …
Website is frustratingly poor. Whenever I log in, I am presented with a ‘autopay setup not completed’ that I have to click through and the next screen before I can see my bill. I had contacted their support about this and they had promised to get this fixed but no luck.
My water bill was just increased by $20 arbitrarily for sewage and I was told by a minol representative that it may go up each month. This is a small one bedroom apartment and to pay $55 $65 a month is outrageous. When question ed they put …
We paid $62.45 to Minol on May 24th. 14 days prior to the invoice date. On June 7th they invoiced us for the same $62.45. They cashed my check but failed to post my payment. After a phone call and multiple emails (with check copies for proof), no response. They are either incompetent or shady.
Good service but they overcharge customers.
Edited after response: Please make the price/charges affordable. First earn customers trust then profit.
I have a one bedroom apartment and get charged like $70-$90 a month. Their website is so bad it appears a 10 year old made it.. Wouldn’t recommend. Unfortunately I don’t have a choice.
Everything about this company is 100% unprofessional, mismanaged, unresponsive, and their customer service is abhorrent. We were charged twice in the same month: …
Minol does not care about their customers at all and are only out to get more money for themselves. They’ve never had a problem with me paying my bills and I’ve been a customer since 2019. On 5/22/22, there was a Late Fee charged to my …
From what I can see on my bill, I don’t pay for the water I actually use; I’m paying for an estimated amount of what they think it should be considering the amount of occupants and square footage. This is unacceptable to me. I live in a …
Never in my life have I been so disrespected and mistreated by anyone without provocation as I was by Lisa Turner. Without reserve I must say she simply is a horrible person. Without sane reason flat out insulted me, threatened me, used a …
I’ve been waiting to move out so I could write how awful Lisa Turner and her team is without her threatening to contact my property manager. I truly have never in my life spoken to someone as unprofessional and horrendous as her. She spoke …
LISTEN TO THE BAD REVIEWS!
Overcharging. Estimated charges. Incorrect submetering. Prepare to start paying more than $150/month and paying a credit card fee for online payments. …
Minol USA has double charged us for their monthly fees. We paid 2 weeks in advance, and they processed payment. They failed to post the payment, and continue to charge us. They now indicate they will be taking action for non-payment. …